User Authentication Identity SNA and Gateway API Failures for T-Mobile in United States

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.

Posted Apr 10, 2026 - 12:58 PDT

Update

We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 10, 2026 - 12:54 PDT

Monitoring

We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 10, 2026 - 10:53 PDT

Update

Twilio customers may be experiencing User Authentication Identity API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 10, 2026 - 10:53 PDT

Identified

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 10, 2026 - 09:50 PDT

Update

Twilio customers may be experiencing User Authentication Identity Silent Network Auth and API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 10, 2026 - 06:43 PDT

Update

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 10, 2026 - 04:41 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 10, 2026 - 03:38 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth).