Voice Insights Data Pipeline Delays

Incident Report for Twilio

Resolved

There is no longer a delay in the availability of Voice Insights data via the API and console. The incident has been resolved.

Posted Aug 07, 2020 - 09:59 PDT

Update

We are observing a delay in Voice Insights data processing. Customers who are trying to fetch data via API/Console may get partial or no data. We will provide an update in 1 hour or as soon as we have more information.

Posted Aug 07, 2020 - 09:09 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 07, 2020 - 08:54 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).