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Long Load Times of Greater Than 60 seconds or Timeouts on Trust Hub Customer Profiles and A2P Wizard Pages
Incident Report for Twilio
Resolved
We are no longer seeing Long Load Times/timeouts. This incident has been resolved.
Posted Jun 02, 2021 - 01:13 PDT
Update
Trust Hub related pages such as the Shaken/Stir page and Business Profile pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Jun 01, 2021 - 23:15 PDT
Monitoring
Trust Hub related pages such as the Shaken/Stir page and Business Profile pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Jun 01, 2021 - 22:44 PDT
Update
We are investigating delays in load time and time outs for some of the Trust Hub related pages such as the Shaken/Stir page. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Jun 01, 2021 - 18:42 PDT
Update
We are investigating delays in long load times and time outs for some of the Trust Hub related pages such as the Shakin/Stir page. We expect to provide another update in 2 hour or as soon as more information becomes available.
Posted Jun 01, 2021 - 16:41 PDT
Investigating
Our monitoring systems have detected a potential issue with loading Trust Hub Customer Profiles and A2P Wizard Pages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jun 01, 2021 - 15:51 PDT
This incident affected: DEVELOPER TOOLS (Console) and CARRIER NETWORK (SMS Delivery Notifications & Status Callbacks).