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Twilio Services
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      Zipwhip Gateway
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        MMS Sending Issues

        Incident Report for Twilio

        Resolved

        Issues with 400 and 500 errors when sending MMS has been resolved and Programmable Messaging is operating normally at this time.
        Posted Oct 20, 2022 - 17:37 PDT

        Monitoring

        We are observing recovery in issues with media system, customers may experience 500 and 400 errors when sending MMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Posted Oct 20, 2022 - 17:04 PDT

        Update

        We are still experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 20, 2022 - 14:00 PDT

        Update

        We are still experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 20, 2022 - 02:35 PDT

        Update

        We are still experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 21:50 PDT

        Update

        We are still experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 13:50 PDT

        Update

        We are still experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 09:44 PDT

        Update

        We continue experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 07:45 PDT

        Identified

        After some monitoring hours, we are still experiencing issues with media system, customers may experience 500 and 400 errors when sending MMS. Our engineers are working to have a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 19, 2022 - 06:45 PDT

        Update

        We continue observing recovery in issues with media system, customers may experience 500 and 400 errors when sending MMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 04:37 PDT

        Update

        We continue observing recovery in issues with media system, customers may experience 500 and 400 errors when sending MMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 02:41 PDT

        Update

        We continue observing recovery in issues with media system, customers may experience 500 and 400 errors when sending MMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 19, 2022 - 00:49 PDT

        Update

        We continue observing recovery in issues with media system, customers may experience 500 and 400 errors when sending MMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 18, 2022 - 23:12 PDT

        Monitoring

        We are observing recovery in issues with media system, customers may experience 500 and 400 errors when sending MMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 18, 2022 - 21:12 PDT

        Update

        We are still experiencing issues with media system. Customers may experience 500 and 400 errors when sending MMS. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 18, 2022 - 17:08 PDT

        Update

        We are still experiencing issues with media system. Customers may experience 500 and 400 errors when sending MMS. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 18, 2022 - 12:58 PDT

        Update

        We are still experiencing issues with media system. Customers may experience 500 and 400 errors when sending MMS. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 18, 2022 - 10:58 PDT

        Update

        We are experiencing issues with media system. Customers may experience 500 and 400 errors when sending MMS. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 18, 2022 - 09:41 PDT

        Investigating

        Our monitoring systems have detected a potential issue with MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 18, 2022 - 09:24 PDT
        This incident affected: PROGRAMMABLE MESSAGING (MMS).
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