SMS delivery delays when sending messages to Oi network in Brazil from a subset of Shortcodes and Pre-Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Oi network in Brazil from a subset of Shortcodes and Pre-Registered Sender IDs. This incident has been resolved.

Posted Nov 01, 2022 - 16:03 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Oi network in Brazil from a subset of Shortcodes and Pre-Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2022 - 14:11 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Oi network in Brazil from a subset of Shortcodes and Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2022 - 13:14 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Oi network in Brazil from a subset of Shortcodes and Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 01, 2022 - 12:15 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).