US Toll Free numbers SMS Message Status Event (delivery report) failures for AT&T and Verizon handsets

Incident Report for Twilio

Resolved

Message Status Event (delivery report) failures for SMS messages sent from US Toll Free Numbers towards AT&T and Verizon USA handsets are now resolved.

Posted Nov 01, 2018 - 10:00 PDT

Update

SMS messages sent from US Toll Free Numbers towards AT&T and Verizon USA handsets are experiencing Message Status Event (delivery report / DLR) failures, delivery of SMS messages is unaffected. We are working with our carrier partner to resolve the issue and will provide additional information as it becomes available.

Posted Nov 01, 2018 - 09:42 PDT

Investigating

SMS messages sent from US Toll Free Numbers towards AT&T and Verizon USA handsets are experiencing delivery report (DLR) failures, delivery of SMS messages is unaffected. We are working with our carrier partner to resolve the issue and will provide additional information as it becomes available.

Posted Nov 01, 2018 - 08:55 PDT