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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays from Twilio Short-Codes to US Carriers
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays from Twilio Short Codes at this time. This incident has been resolved.
      Posted Nov 26, 2022 - 04:06 PST
      Monitoring
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 26, 2022 - 02:25 PST
      Update
      Please find the current delivery status from Twilio Short-Codes for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 26, 2022 - 00:28 PST
      Investigating
      Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 22:40 PST
      Monitoring
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 25, 2022 - 20:40 PST
      Update
      Please find the current SMS delivery status from Twilio Short Codes for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 18:40 PST
      Investigating
      Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio short-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 16:41 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio toll-free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 25, 2022 - 15:59 PST
      Monitoring
      Please find the current SMS delivery status from Twilio Short Codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 15:18 PST
      Investigating
      Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 13:18 PST
      Monitoring
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 25, 2022 - 11:19 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 25, 2022 - 11:18 PST
      Update
      Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 09:17 PST
      Investigating
      Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Nov 25, 2022 - 08:59 PST
      This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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