SMS Delivery Delays to Malawi

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted May 31, 2020 - 19:21 PDT

Monitoring

We are seeing recovery for SMS delivery times to Malawi. We'll continue monitoring and update this post if new information becomes available.

Posted May 31, 2020 - 16:44 PDT

Update

We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. We will provide further updates as more information becomes available.

Posted May 30, 2020 - 23:49 PDT

Update

We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. Our next update will be at midnight PT on the morning of 5/31.

Posted May 30, 2020 - 16:00 PDT

Update

We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. Our next update will be at 4 PM PT.

Posted May 30, 2020 - 12:00 PDT

Update

We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. Our next update will be at 12 PM PT.

Posted May 30, 2020 - 07:56 PDT

Update

Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.

Posted May 30, 2020 - 05:56 PDT

Update

We are continuing to investigate this issue.

Posted May 30, 2020 - 04:52 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted May 30, 2020 - 04:51 PDT