Twilio Status

Report an Incident

Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Partially Degraded Service

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

99.99 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Degraded Performance

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

99.98 % uptime

Today

Intelligent Alerts Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Indonesia SMS Carrier Maintenance - Indosat Apr `24`, `2026` `09:00`-`11:00` PDT

Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 24 April 2026 at 09:00 PDT until 24 April 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.
Apr 22, 2026 - 22:03 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Apr `24`, `2026` `13:15`-`18:00` PDT

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 April 2026 at 13:15 PDT until 24 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Apr 24, 2026 - 01:58 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `24`, `2026` `16:15`-`22:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 April 2026 at 16:15 PDT until 24 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 23, 2026 - 05:45 PDT

Hong Kong SMS Carrier Partner Maintenance Apr `25`, `2026` `11:00`-`13:00` PDT

Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 25 April 2026 at 11:00 PDT until 25 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
Posted on Apr 16, 2026 - 14:50 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `26`, `2026` `13:00`-`18:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 26 April 2026 at 13:00 PDT until 26 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Apr 20, 2026 - 04:40 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr `26`, `2026` `19:00` - Apr `27`, `2026` `05:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 26 April 2026 at 19:00 PDT until 27 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 23, 2026 - 14:51 PDT

Costa Rica SMS Carrier Maintenance - Telefonica Apr `26`, `2026` `21:00` - Apr `27`, `2026` `04:00` PDT

The Telefonica network in Costa Rica is conducting a planned maintenance from 26 April 2026 at 21:00 PDT until 27 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Costa Rica handsets.
Posted on Apr 21, 2026 - 02:25 PDT

Russia SMS Carrier Maintenance - MegaFon Apr `27`, `2026` `12:00`-`19:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 27 April 2026 at 12:00 PDT until 27 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Apr 22, 2026 - 05:14 PDT

United Kingdom SMS Carrier Partner Maintenance Apr `27`, `2026` `13:00`-`15:30` PDT

Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS from United Kingdom handsets.
Posted on Apr 21, 2026 - 12:55 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `27`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Apr `27`, `2026` `14:00`-`20:00` PDT

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 27 April 2026 at 14:00 PDT until 27 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 24, 2026 - 07:43 PDT

Russia SMS Carrier Maintenance - MTT Apr `27`, `2026` `14:00`-`17:00` PDT

The MTT network in Russia is conducting a planned maintenance from 27 April 2026 at 14:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets when sending via long codes and short codes.
Posted on Apr 20, 2026 - 10:47 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Apr `27`, `2026` `18:00`-`21:00` PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 2026 - 04:26 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 27 April 2026 at 16:00 PDT until 27 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Apr 23, 2026 - 23:34 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Apr `27`, `2026` `23:00` - Apr `28`, `2026` `01:00` PDT

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 27 April 2026 at 23:00 PDT until 28 April 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Apr 24, 2026 - 03:20 PDT

US SMS Carrier Maintenance - Small US Carriers Apr `28`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 28 April 2026 at 02:00 PDT until 28 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Apr 16, 2026 - 23:46 PDT

Multiple Destination SMS Carrier Maintenance - Three Apr `28`, `2026` `11:00`-`15:00` PDT

The Three network in Denmark and Sweden is conducting a planned maintenance from 28 April 2026 at 11:00 PDT until 28 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Denmark and Sweden handsets.
Posted on Apr 23, 2026 - 23:56 PDT

United Kingdom SMS Carrier Maintenance - O2 Apr `28`, `2026` `14:30`-`22:00` PDT

The O2 network in the United Kingdom is conducting a planned maintenance from 28 April 2026 at 14:30 PDT until 28 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Posted on Apr 24, 2026 - 08:06 PDT

Russia SMS Carrier Maintenance - MTS Apr `28`, `2026` `20:00`-`21:30` PDT

The MTS network in Russia is conducting a planned maintenance from 28 April 2026 at 20:00 PDT until 28 April 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Posted on Apr 23, 2026 - 10:48 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `29`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 April 2026 at 13:00 PDT until 29 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:43 PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:34 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile May `4`, `2026` `14:30`-`17:30` PDT

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 04 May 2026 at 14:30 PDT until 04 May 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile Czech Republic handsets.
Posted on Apr 24, 2026 - 00:08 PDT

United States MMS Carrier Partner Maintenance May `6`, `2026` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2026 at 01:00 PDT until 06 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Posted on Apr 16, 2026 - 08:04 PDT

Spain SMS Carrier Maintenance - Telefonica May `6`, `2026` `16:00`-`22:00` PDT

The Telefonica network in Spain is conducting a planned maintenance from 06 May 2026 at 16:00 PDT until 06 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Posted on Apr 23, 2026 - 03:52 PDT

United States and Canada Twilio SMS Maintenance May `6`, `2026` `20:00` - May `7`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 06 May 2026 at 20:00 PDT until 07 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:11 PDT

Twilio Voice Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 2026 - 12:53 PDT

Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 08, 2026 - 19:02 PDT

Twilio Interconnect Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 09, 2026 - 12:54 PDT

France SMS Carrier Maintenance - LEGOS May `12`, `2026` `14:00`-`17:00` PDT

The LEGOS network in France is conducting a planned maintenance from 12 May 2026 at 14:00 PDT until 12 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
Posted on Apr 23, 2026 - 06:32 PDT

Twilio Interconnect Maintenance May `13`, `2026` `07:00`-`08:30` PDT

Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 10, 2026 - 13:19 PDT

Twilio Voice Maintenance May `13`, `2026` `07:00`-`08:30` PDT

United States and Canada Twilio SMS Maintenance May `13`, `2026` `20:00` - May `14`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 13 May 2026 at 20:00 PDT until 14 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:12 PDT

Twilio Interconnect Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 09:59 PDT

Twilio Voice Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Authentication Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Messaging Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio will conduct a planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 13:57 PDT

Twilio Voice Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:26 PDT

Twilio Interconnect Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio Messaging Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio will conduct a planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:30 PDT

United States and Canada Twilio SMS Maintenance May `20`, `2026` `20:00` - May `21`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

Twilio Interconnect Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 20, 2026 - 17:15 PDT

Twilio Messaging Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio will conduct a planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 20, 2026 - 17:09 PDT

Twilio Voice Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio Authentication Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio Voice Maintenance May `25`, `2026` `13:00`-`14:30` PDT

Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 23, 2026 - 16:52 PDT

Twilio Interconnect Maintenance May `25`, `2026` `13:00`-`14:30` PDT

Twilio Interconnect Maintenance May `27`, `2026` `06:00`-`07:30` PDT

Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 23, 2026 - 17:07 PDT

Twilio Voice Maintenance May `27`, `2026` `06:00`-`07:30` PDT

United States and Canada Twilio SMS Maintenance May `27`, `2026` `20:00` - May `28`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 24, 2026

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:01 PDT

Scheduled - Our service partner is conducting a planned maintenance from 23 April 2026 at 23:00 PDT until 24 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Apr 16, 01:36 PDT

Apr 23, 2026

User Authentication Identity Gateway API Failure Increase in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.
Apr 23, 23:40 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 23:38 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 23:28 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 23:05 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 April 2026 at 21:00 PDT until 23 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States short codes.
Apr 16, 15:15 PDT

Egypt SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 23, 19:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:30 PDT

Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 23 April 2026 at 16:30 PDT until 23 April 2026 at 19:20 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets when sending via long codes and short codes.
Apr 21, 16:22 PDT

Pakistan SMS Carrier Maintenance - ZONG

Completed - The scheduled maintenance has been completed.
Apr 23, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:01 PDT

Scheduled - The ZONG network in Pakistan is conducting an emergency maintenance from 23 April 2026 at 12:00 PDT until 23 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to ZONG Pakistan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 23, 07:10 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 23, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 14:01 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 22 April 2026 at 14:00 PDT until 23 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Apr 20, 04:40 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 April 2026 at 14:00 PDT until 23 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Apr 21, 10:00 PDT

SMS Delivery Delays and Failures from Twilio to Etisalat Afghanistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
Apr 23, 15:06 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 13:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 11:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Components: SMS, Middle East & Africa
Apr 23, 10:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 10:39 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 09:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 08:08 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 07:07 PDT

Intermittent Issues with API Recording Downloads

Resolved - Recording downloads via API intermittently ending prematurely have been addressed and are no longer being observed. This incident is now resolved.
Apr 23, 14:46 PDT

Monitoring - Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.
Apr 23, 12:37 PDT

Update - We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 11:31 PDT

Investigating - We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 10:31 PDT

Delay in Transcription Processing

Resolved - We are no longer seeing delays in the delivery of transcriptions. This incident is now resolved.
Apr 23, 13:37 PDT

Update - We continue investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 12:18 PDT

Investigating - We are currently investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 11:16 PDT

India SMS Carrier Maintenance - Airtel

Completed - The scheduled maintenance has been completed.
Apr 23, 13:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:30 PDT

Scheduled - The Airtel network in India is conducting a planned maintenance from 23 April 2026 at 11:30 PDT until 23 April 2026 at 13:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Airtel India handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 23, 03:54 PDT

SMS Delivery Delays from Twilio to Antel Uruguay

Resolved - The incident has been resolved and SMS delivery from Twilio to Antel network subscribers in Uruguay is operating normally.
Apr 23, 13:28 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Antel network subscribers in Uruguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 11:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 09:13 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 08:13 PDT

Uzbekistan SMS Carrier Maintenance - Ucell

Completed - The scheduled maintenance has been completed.
Apr 23, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:01 PDT

Scheduled - The Ucell network in Uzbekistan is conducting a planned maintenance from 23 April 2026 at 11:00 PDT until 23 April 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ucell Uzbekistan handsets.
Apr 21, 16:21 PDT

Indonesia SMS Carrier Maintenance - Indosat

Completed - The scheduled maintenance has been completed.
Apr 23, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 PDT

Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 23 April 2026 at 09:00 PDT until 23 April 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 22, 21:55 PDT

SMS Delivery Delays from Twilio to Orange Cameroon

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Apr 23, 10:46 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 08:45 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 23, 04:55 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 02:42 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 01:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 01:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 00:39 PDT

SMS Delivery Delays and Failures from Twilio Numbers to Telefonica O2 UK

Resolved - Twilio SMS was degraded for ~ 90 minutes between ~ 04:16 and 05:42 Pacific Time on 23/04/2026. During this period of time customers may have experienced intermittent delays delivering SMS to Telefonica O2 network in UK. The issue has now been resolved.
Apr 23, 08:44 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 23 April 2026 at 05:00 PDT until 23 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Apr 9, 23:57 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 23, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 April 2026 at 19:00 PDT until 23 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 21, 14:13 PDT

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 22 April 2026 at 21:00 PDT until 23 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Apr 7, 13:59 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 23, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:01 PDT

Scheduled - Our carrier partner T-Mobile Germany is conducting an emergency maintenance from 22 April 2026 at 23:00 PDT until 23 April 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 21, 04:41 PDT

United States and Canada Twilio SMS Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Mar 12, 00:33 PDT

Apr 22, 2026

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Apr 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 22 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Apr 20, 07:50 PDT

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Apr 22, 21:16 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 19:06 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 18:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 22, 17:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 15:35 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 14:35 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 22, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 15:01 PDT

Scheduled - The Tele2 network in Kazakhstan is conducting an emergency maintenance from 22 April 2026 at 15:00 PDT until 22 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 22, 05:14 PDT

Portugal SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 14:02 PDT

Scheduled - Our SMS carrier partner in Portugal is conducting a planned maintenance from 22 April 2026 at 14:00 PDT until 22 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets via subset of Portugal long codes.
Apr 20, 13:57 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 April 2026 at 13:00 PDT until 22 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:42 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 22, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 15:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 April 2026 at 15:00 PDT until 22 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 15, 02:55 PDT

SMS Delivery Delays from Twilio Phone Numbers to Movistar Chile

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile is operating normally.
Apr 22, 15:08 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 22, 12:38 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 10:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 10:06 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 09:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 08:59 PDT

SMS Delivery Failures from Twilio Phone Numbers to Movicel Angola

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movicel network subscribers in Angola is operating normally.
Apr 22, 14:25 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 22, 13:34 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 11:34 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 11:14 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 11:01 PDT

SMS Delivery Delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil is operating normally.
Apr 22, 14:03 PDT

Update - We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 22, 06:01 PDT

Update - We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 22, 01:55 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 23:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 21, 23:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 20, 23:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender ID to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 16, 23:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 16, 07:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 23:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 19:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 17:33 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 16:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 15, 03:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 11, 10:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 11, 10:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 11, 02:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 22:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 20:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 19:48 PDT

Japan SMS Carrier Maintenance - NTT docomo

Completed - The scheduled maintenance has been completed.
Apr 22, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 PDT

Scheduled - The NTT docomo network in Japan is conducting a planned maintenance from 22 April 2026 at 08:00 PDT until 22 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
Apr 1, 03:50 PDT

Issues with Inbound PSTN Call Verification

Resolved - This has been resolved and Verify is operating normally at this time.
Apr 22, 12:13 PDT

Update - We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 10:38 PDT

Update - We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 09:38 PDT

Investigating - We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 09:32 PDT

Customers Delayed for Emergency Address Registrations

Resolved - The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.
Apr 22, 08:13 PDT

Update - Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
Apr 22, 01:54 PDT

Monitoring - Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 00:31 PDT

Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.
Apr 22, 00:14 PDT

Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`
Apr 21, 03:49 PDT

Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`
Apr 20, 20:03 PDT

Update - We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`
Apr 20, 16:05 PDT

Update - We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 20, 15:49 PDT

Update - We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 13:44 PDT

Identified - We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 12:20 PDT

Update - We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 12:14 PDT

Update - We are continuing to investigate this issue.
Apr 20, 11:10 PDT

Update - We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 10:45 PDT

Investigating - Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 10:33 PDT

SMS Delivery Receipt Delays from Twilio to Multiple Networks in United Kingdom

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United Kingdom are operating normally.
Apr 22, 06:19 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 06:15 PDT

Identified - Twilio customers may be experiencing Delivery Receipt Delays from Twilio to multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 05:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 04:38 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 04:35 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 03:33 PDT

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 21 April 2026 at 21:00 PDT until 22 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Apr 7, 13:58 PDT

Canada SMS Carrier Maintenance - Bell Mobility

Completed - The scheduled maintenance has been completed.
Apr 22, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 PDT

Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 21 April 2026 at 22:00 PDT until 22 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bell Mobility Canada handsets.
Apr 14, 23:45 PDT

Apr 21, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 21, 22:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 13:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 April 2026 at 13:15 PDT until 21 April 2026 at 22:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 21, 04:24 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 21, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 April 2026 at 16:00 PDT until 21 April 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 21, 07:17 PDT

Saudi Arabia SMS Carrier Maintenance - Zain

Completed - The scheduled maintenance has been completed.
Apr 21, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 18:00 PDT

Scheduled - The Zain network in Saudi Arabia is conducting a planned maintenance from 21 April 2026 at 18:00 PDT until 21 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Saudi Arabia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 21, 06:40 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 April 2026 at 13:00 PDT until 21 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 21, 00:40 PDT

SMS Delivery Delays from Twilio to MTN Benin

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.
Apr 21, 14:44 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 12:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 10:54 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 09:54 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Apr 21, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 13:01 PDT

Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 21 April 2026 at 13:00 PDT until 21 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Apr 20, 02:33 PDT

Degraded service for Voice and Video

Resolved - We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.
Apr 21, 13:39 PDT

Monitoring - We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 11:54 PDT

Update - Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 10:54 PDT

Update - We are continuing to investigate this issue.
Apr 21, 09:58 PDT

Update - We are continuing to investigate this issue.
Apr 21, 09:54 PDT

Investigating - Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 09:53 PDT

Issue with Phone Number Port In

Resolved - The issue with Phone Number Port in. has been resolved and Phone Number Port In is operating normally at this time.
Apr 21, 12:32 PDT

Update - Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 4 hours or when we have more details.
Apr 21, 08:29 PDT

Update - Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 2 hours or when we have more details.
Apr 21, 06:31 PDT

Update - Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 1 hour or when we have more details.
Apr 21, 05:32 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 21, 05:21 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States is operating normally.
Apr 21, 12:31 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 10:30 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 10:30 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 09:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 08:28 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 21, 06:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 21, 06:45 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 04:47 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 03:46 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Apr 21, 06:06 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 04:13 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 03:22 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 21, 03:04 PDT

Delays for Subset of SMPP API Mobile Originated Messages

Resolved - Subset of SMPP API MO messages were delayed. Impact lasted for 235 minutes between 00:03 and 03:58 UTC on 04/21/2026. During this period of time customers may have experienced delays. The issue has now been resolved.
Apr 21, 02:56 PDT

United States MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 21, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 17, 16:03 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 21, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 17, 15:02 PDT

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Apr 21, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 20 April 2026 at 21:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Apr 7, 13:59 PDT

Apr 20, 2026

Nigeria Voice Carrier Partner Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Apr 20, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 PDT

Scheduled - The MTN network in Nigeria is conducting a planned maintenance from 20 April 2026 at 15:00 PDT until 20 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Nigeria phone numbers.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 20, 10:42 PDT

Nigeria SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Apr 20, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:01 PDT

Scheduled - The MTN network in Nigeria is conducting a planned maintenance from 20 April 2026 at 15:00 PDT until 20 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Nigeria handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 20, 10:16 PDT

MMS Delivery Receipt Delays and Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in United States

Resolved - The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.
Apr 20, 17:17 PDT

Monitoring - We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 15:12 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 14:17 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 13:15 PDT

France Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 13:01 PDT

Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
Apr 16, 06:06 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 20, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 13:02 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 17, 03:38 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 20, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:41 PDT

Whatsapp Sandbox console page not loading

Resolved - Twilio customers were experiencing an error loading the WhatsApp Try It Out Sandbox page between 4/20 11:57 PM UTC and 4/21 15:34 PM UTC. The incident has been resolved and the WhatsApp Sandbox page is operating normally.
Apr 20, 16:30 PDT

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Ghana

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana is operating normally.
Apr 20, 13:55 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 11:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 09:52 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 08:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 08:39 PDT

MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Phone Numbers to the United States is operating normally.
Apr 20, 06:48 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 20, 06:23 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 04:21 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 03:28 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 20, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:30 PDT

Scheduled - The AT&T network in the United States is conducting an emergency maintenance from 20 April 2026 at 00:30 PDT until 20 April 2026 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 19, 15:25 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 April 2026 at 21:00 PDT until 20 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Apr 14, 04:45 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 April 2026 at 20:00 PDT until 20 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T and US Cellular Corp. United States handsets via subset of United States short codes.
Apr 16, 20:13 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 20, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 April 2026 at 19:00 PDT until 20 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 15, 13:01 PDT

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Apr 20, 00:08 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 19, 23:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 19, 17:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 15:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 19, 06:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 00:40 PDT

Apr 19, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 19, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 April 2026 at 07:30 PDT until 19 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 15, 07:44 PDT

Iraq SMS Carrier Maintenance - Zain

Completed - The scheduled maintenance has been completed.
Apr 19, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 14:00 PDT

Scheduled - The Zain network in Iraq is conducting a planned maintenance from 19 April 2026 at 14:00 PDT until 19 April 2026 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Iraq handsets.
Apr 17, 03:38 PDT

India SMS Carrier Maintenance - Airtel

Completed - The scheduled maintenance has been completed.
Apr 19, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 11:30 PDT

Scheduled - The Airtel network in India is conducting an emergency maintenance from 19 April 2026 at 11:30 PDT until 19 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Airtel India handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 19, 10:50 PDT

Voice Call Failures From Networks to Twilio Norway Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Norway Phone Numbers are operating normally.
Apr 19, 07:50 PDT

Update - We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 19, 03:59 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 01:59 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 18, 21:56 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 19:55 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 18:54 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 18:25 PDT

Apr 18, 2026

Spain SMS Carrier Maintenance - Telefonica

Completed - The scheduled maintenance has been completed.
Apr 18, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 PDT

Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 18 April 2026 at 14:00 PDT until 18 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Apr 16, 08:00 PDT

SMS Delivery Delays from Twilio to Multiple Networks in India

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in India is operating normally.
Apr 18, 16:56 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 14:54 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 13:52 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 18, 13:09 PDT

United Kingdom SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:31 PDT

Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 18 April 2026 at 07:30 PDT until 18 April 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.
Apr 17, 05:32 PDT

SMS and MMS Delivery Delays and Failures Between Twilio and AT&T in United States

Resolved - MMS delivery receipts in the United States is now operating normally. This incident has been resolved.
Apr 18, 07:36 PDT

Monitoring - MMS delivery receipts in the United States is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 05:34 PDT

Update - We continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 18, 03:46 PDT

Update - Twilio customers are no longer experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. However, we continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 17, 23:44 PDT

Update - Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 22:24 PDT

Update - We are continuing to work on a fix for this issue.
Apr 17, 20:58 PDT

Update - Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 20:20 PDT

Identified - Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 19:19 PDT

Investigating - Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 18:58 PDT

Apr 17, 2026

RCS Messages and Receipts are delayed on AT&T Network

Resolved - We are no longer experiencing any issue towards RCS messages on AT&T devices. This incident has now been resolved.
Apr 17, 23:31 PDT

Monitoring - We are observing successful delivery for RCS messages on AT&T devices. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 22:46 PDT

Update - Receipts for RCS messages on ATT devices are still delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 2 hours
Apr 17, 21:13 PDT

Investigating - Receipts for RCS messages on ATT devices are delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 1 hour
Apr 17, 20:00 PDT

Spain SMS Carrier Maintenance - Telefonica

Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:00 PDT

Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 17 April 2026 at 15:00 PDT until 17 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Apr 16, 08:01 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 17, 21:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:40 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 April 2026 at 14:40 PDT until 17 April 2026 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 17, 03:42 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 17 April 2026 at 14:00 PDT until 17 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Apr 12, 23:52 PDT

SMS Delivery Delays and Failures from Twilio to Orange Guinea

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.
Apr 17, 18:05 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 15:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 17, 01:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 17:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 13:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 11:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 10:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 15, 21:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 15, 05:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 14, 21:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 17:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:46 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 14:41 PDT

SMS Delivery Delays and Failures Between Twilio Long Codes and Multiple Networks in Germany

Resolved - The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.
Apr 17, 16:30 PDT

Update - We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 12:23 PDT

Monitoring - We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 10:22 PDT

Update - Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 08:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 06:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 05:24 PDT

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States

Resolved - The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.
Apr 17, 04:43 PDT

Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:50 PDT

Update - We are continuing to work on a fix for this issue.
Apr 17, 02:25 PDT

Update - Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:22 PDT

Identified - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:14 PDT

Investigating - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:06 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
Apr 17, 03:55 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:33 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 02:04 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:56 PDT

Apr 16, 2026

United Kingdom SMS Carrier Maintenance - BT OnePhone

Completed - The scheduled maintenance has been completed.
Apr 16, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:01 PDT

Scheduled - The BT OnePhone network in the United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BT OnePhone United Kingdom handsets.
Apr 3, 04:55 PDT

South Africa SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:02 PDT

Scheduled - The MTN network in South Africa is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
Apr 15, 02:24 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 27, 08:15 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 16, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:01 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 10, 07:03 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 16, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 April 2026 at 13:00 PDT until 16 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MegaFon Russia handsets.
Apr 14, 07:13 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Apr 14, 16:02 PDT

Issues Viewing Messaging Insights

Resolved - The Messaging Insights issue has been resolved and the service is operating normally at this time.
Apr 16, 12:08 PDT

Monitoring - Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 16, 11:38 PDT

Identified - Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
Apr 16, 11:31 PDT

Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 16, 11:26 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 04:00 PDT until 16 April 2026 at 09:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Apr 7, 00:03 PDT

Voice Call Failures from a Subset of Twilio Numbers to Australia

Resolved - Twilio customers may have experienced voice call failures for 311 minutes between 1:35 and 6:46 Pacific Time on 04/16/2026. During this period of time customers may have experienced Outbound Voice Call Failures from a Subset of Twilio Numbers to Australia. The issue has now been resolved.
Apr 16, 07:35 PDT

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
Apr 16, 07:20 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 07:18 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 05:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 04:27 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:27 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:11 PDT

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to multiple affected networks in Italy is operating normally.
Apr 16, 07:07 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 05:05 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 04:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:33 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 05:00 PDT until 16 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Apr 9, 23:56 PDT

United States and Canada Twilio SMS Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Mar 12, 00:33 PDT

Apr 15, 2026

SMS Delivery Delays from Twilio Pre-Registered Sender ID to T-Mobile Czech Republic

Resolved - We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 23:36 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 21:34 PDT

Update - Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 19:32 PDT

Identified - Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 18:31 PDT

Investigating - Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 18:30 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 15, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 15 April 2026 at 21:00 PDT until 15 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 9, 11:37 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 15, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:30 PDT

Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 15 April 2026 at 14:30 PDT until 15 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Apr 7, 03:58 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 15, 18:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 April 2026 at 16:00 PDT until 15 April 2026 at 18:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 07:21 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 15, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:02 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 14, 02:21 PDT

Russia SMS Carrier Maintenance - MTT

Completed - The scheduled maintenance has been completed.
Apr 15, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 PDT

Scheduled - The MTT network in Russia is conducting a planned maintenance from 15 April 2026 at 14:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Apr 13, 03:01 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:01 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Apr 3, 11:06 PDT

Apr 14, 2026

Apr 13, 2026

Apr 12, 2026

Apr 11, 2026

Apr 10, 2026

Partially Degraded Service

Related

Scheduled Maintenance

Indonesia SMS Carrier Maintenance - Indosat Apr 24, 2026 09:00-11:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Apr 24, 2026 13:15-18:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 24, 2026 16:15-22:00 PDT

Hong Kong SMS Carrier Partner Maintenance Apr 25, 2026 11:00-13:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 26, 2026 13:00-18:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr 26, 2026 19:00 - Apr 27, 2026 05:00 PDT

Costa Rica SMS Carrier Maintenance - Telefonica Apr 26, 2026 21:00 - Apr 27, 2026 04:00 PDT

Russia SMS Carrier Maintenance - MegaFon Apr 27, 2026 12:00-19:00 PDT

United Kingdom SMS Carrier Partner Maintenance Apr 27, 2026 13:00-15:30 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 27, 2026 13:00-17:00 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Apr 27, 2026 14:00-20:00 PDT

Russia SMS Carrier Maintenance - MTT Apr 27, 2026 14:00-17:00 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Apr 27, 2026 18:00-21:00 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Apr 27, 2026 23:00 - Apr 28, 2026 01:00 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 28, 2026 02:00-04:00 PDT

Multiple Destination SMS Carrier Maintenance - Three Apr 28, 2026 11:00-15:00 PDT

United Kingdom SMS Carrier Maintenance - O2 Apr 28, 2026 14:30-22:00 PDT

Russia SMS Carrier Maintenance - MTS Apr 28, 2026 20:00-21:30 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 29, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile May 4, 2026 14:30-17:30 PDT

United States MMS Carrier Partner Maintenance May 6, 2026 01:00-03:00 PDT

Spain SMS Carrier Maintenance - Telefonica May 6, 2026 16:00-22:00 PDT

United States and Canada Twilio SMS Maintenance May 6, 2026 20:00 - May 7, 2026 00:00 PDT

Twilio Voice Maintenance May 11, 2026 05:00-06:30 PDT

Twilio Interconnect Maintenance May 11, 2026 05:00-06:30 PDT

France SMS Carrier Maintenance - LEGOS May 12, 2026 14:00-17:00 PDT

Twilio Interconnect Maintenance May 13, 2026 07:00-08:30 PDT

Twilio Voice Maintenance May 13, 2026 07:00-08:30 PDT

United States and Canada Twilio SMS Maintenance May 13, 2026 20:00 - May 14, 2026 00:00 PDT

Twilio Interconnect Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Voice Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Authentication Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Messaging Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Voice Maintenance May 19, 2026 00:00-01:30 PDT

Twilio Interconnect Maintenance May 19, 2026 00:00-01:30 PDT

Twilio Messaging Maintenance May 19, 2026 00:00-01:30 PDT

United States and Canada Twilio SMS Maintenance May 20, 2026 20:00 - May 21, 2026 00:00 PDT

Twilio Interconnect Maintenance May 21, 2026 00:00-01:30 PDT

Twilio Messaging Maintenance May 21, 2026 00:00-01:30 PDT

Twilio Voice Maintenance May 21, 2026 00:00-01:30 PDT

Twilio Authentication Maintenance May 21, 2026 00:00-01:30 PDT

Twilio Voice Maintenance May 25, 2026 13:00-14:30 PDT

Twilio Interconnect Maintenance May 25, 2026 13:00-14:30 PDT

Twilio Interconnect Maintenance May 27, 2026 06:00-07:30 PDT

Twilio Voice Maintenance May 27, 2026 06:00-07:30 PDT

United States and Canada Twilio SMS Maintenance May 27, 2026 20:00 - May 28, 2026 00:00 PDT

Past Incidents

Indonesia SMS Carrier Maintenance - Indosat Apr `24`, `2026` `09:00`-`11:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Apr `24`, `2026` `13:15`-`18:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `24`, `2026` `16:15`-`22:00` PDT

Hong Kong SMS Carrier Partner Maintenance Apr `25`, `2026` `11:00`-`13:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `26`, `2026` `13:00`-`18:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr `26`, `2026` `19:00` - Apr `27`, `2026` `05:00` PDT

Costa Rica SMS Carrier Maintenance - Telefonica Apr `26`, `2026` `21:00` - Apr `27`, `2026` `04:00` PDT

Russia SMS Carrier Maintenance - MegaFon Apr `27`, `2026` `12:00`-`19:00` PDT

United Kingdom SMS Carrier Partner Maintenance Apr `27`, `2026` `13:00`-`15:30` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `27`, `2026` `13:00`-`17:00` PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Apr `27`, `2026` `14:00`-`20:00` PDT

Russia SMS Carrier Maintenance - MTT Apr `27`, `2026` `14:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Apr `27`, `2026` `18:00`-`21:00` PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Apr `27`, `2026` `23:00` - Apr `28`, `2026` `01:00` PDT

US SMS Carrier Maintenance - Small US Carriers Apr `28`, `2026` `02:00`-`04:00` PDT

Multiple Destination SMS Carrier Maintenance - Three Apr `28`, `2026` `11:00`-`15:00` PDT

United Kingdom SMS Carrier Maintenance - O2 Apr `28`, `2026` `14:30`-`22:00` PDT

Russia SMS Carrier Maintenance - MTS Apr `28`, `2026` `20:00`-`21:30` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `29`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT

Czech Republic SMS Carrier Maintenance - T-Mobile May `4`, `2026` `14:30`-`17:30` PDT

United States MMS Carrier Partner Maintenance May `6`, `2026` `01:00`-`03:00` PDT

Spain SMS Carrier Maintenance - Telefonica May `6`, `2026` `16:00`-`22:00` PDT

United States and Canada Twilio SMS Maintenance May `6`, `2026` `20:00` - May `7`, `2026` `00:00` PDT

Twilio Voice Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Twilio Interconnect Maintenance May `11`, `2026` `05:00`-`06:30` PDT

France SMS Carrier Maintenance - LEGOS May `12`, `2026` `14:00`-`17:00` PDT

Twilio Interconnect Maintenance May `13`, `2026` `07:00`-`08:30` PDT

Twilio Voice Maintenance May `13`, `2026` `07:00`-`08:30` PDT

United States and Canada Twilio SMS Maintenance May `13`, `2026` `20:00` - May `14`, `2026` `00:00` PDT

Twilio Interconnect Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Voice Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Authentication Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Messaging Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Voice Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio Interconnect Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio Messaging Maintenance May `19`, `2026` `00:00`-`01:30` PDT

United States and Canada Twilio SMS Maintenance May `20`, `2026` `20:00` - May `21`, `2026` `00:00` PDT

Twilio Interconnect Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio Messaging Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio Voice Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio Authentication Maintenance May `21`, `2026` `00:00`-`01:30` PDT

Twilio Voice Maintenance May `25`, `2026` `13:00`-`14:30` PDT

Twilio Interconnect Maintenance May `25`, `2026` `13:00`-`14:30` PDT

Twilio Interconnect Maintenance May `27`, `2026` `06:00`-`07:30` PDT

Twilio Voice Maintenance May `27`, `2026` `06:00`-`07:30` PDT

United States and Canada Twilio SMS Maintenance May `27`, `2026` `20:00` - May `28`, `2026` `00:00` PDT