Outbound SMS Delivery Delays to Multiple MTN Networks

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending outbound messages to the MTN network in multiple countries. This incident has been resolved.

Posted May 22, 2023 - 16:40 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending outbound messages to the MTN network in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 22, 2023 - 14:40 PDT

Update

We are experiencing SMS delivery delays when sending outbound messages to the MTN network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We will also continue posting new information related to a previously reported incident, Outbound SMS Delivery Delays to MTN Network in Ghana. For historical statues related to that incident, please see https://status.twilio.com/incidents/j7k5bw6474jd

Posted May 22, 2023 - 12:42 PDT

Investigating

We are experiencing MMS/SMS delivery delays when sending messages to MTN Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2023 - 11:42 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).