Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays from Twilio Tollfree Numbers to AT&T Network in the US
Incident
Report for Twilio
Resolved
Our Engineers have detected multiple network degradations over AT&T in the US. For that reason, we have merged this incident with the one for failures via Short codes. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/jnf8mp4mfj1b
Update
We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing our investigation and have discovered Twilio Toll-free is affected by the issue.
Update
We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Toll Free messaging in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).