SMS Delivery Delays from Twilio Tollfree Numbers to AT&T Network in the US

Incident Report for Twilio

Resolved

Our Engineers have detected multiple network degradations over AT&T in the US. For that reason, we have merged this incident with the one for failures via Short codes. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/jnf8mp4mfj1b

Posted Oct 21, 2024 - 04:59 PDT

Update

We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 21, 2024 - 04:54 PDT

Update

We are continuing our investigation and have discovered Twilio Toll-free is affected by the issue.

Posted Oct 21, 2024 - 04:02 PDT

Update

We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2024 - 04:01 PDT

Investigating

Our monitoring systems have detected a potential issue with Toll Free messaging in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 21, 2024 - 03:43 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).