Scheduled maintenance
Twilio Services
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Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS Delivery Failures on Altice Network in the US
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Altice Network in the US. This incident has been resolved.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Monitoring
We are observing successful SMS delivery to Altice Network in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue experiencing SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
This incident causing SMS Delivery Failures on Altice Network in the US was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/hxyl7w6yyr6y for previous updates. We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Investigating
We continue to experience SMS delivery failures sending to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).