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        SMS Delivery Delays to Multiple Networks in Burkina Faso

        Incident Report for Twilio

        Resolved

        Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b
        Posted Mar 18, 2024 - 12:00 PDT

        Update

        We are observing an improvement for the TeleCel and Onatel networks but we continue to experience SMS delivery delays when sending messages to the Orange network in Burkina Faso. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 17, 2024 - 23:42 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple networks in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 17, 2024 - 04:48 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to multiple networks in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 16, 2024 - 04:52 PDT

        Update

        During Investigation our Engineers detected SMS Delivery Delays over multiple networks in Burkina Faso, not only Telecel. We keep working with our carrier partner to resolve this issue. We will provide another update within 16 hours or as more information becomes available
        Posted Mar 15, 2024 - 12:58 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 08:11 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 04:36 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 02:49 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 15, 2024 - 01:57 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 00:05 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Mar 14, 2024 - 20:46 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Mar 14, 2024 - 12:50 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
        Posted Mar 14, 2024 - 08:56 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
        Posted Mar 14, 2024 - 07:08 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 14, 2024 - 06:06 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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