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        SMS Delivery Delays and Failures to Multiple Networks over Multiple Countries in Africa

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and/or failures when sending messages to Moov in Ivory Coast. This incident has been resolved.
        Posted Mar 30, 2024 - 17:54 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and/or failures when sending messages to Moov in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 30, 2024 - 15:54 PDT

        Update

        It has been determined that the following Countries and Network Operators are experiencing delivery delays and/or failures:

        - Ivory Coast: Moov

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 30, 2024 - 13:57 PDT

        Update

        It has been determined that the following Countries and Network Operators are experiencing delivery delays and/or failures:

        - Ivory Coast: Moov

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 13:57 PDT

        Update

        It has been determined that the following Countries and Network Operators are experiencing delivery delays and/or failures:

        - Ivory Coast: Moov

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 28, 2024 - 16:18 PDT

        Update

        It has been determined that the following Countries and Network Operators are experiencing delivery delays and/or failures:

        - Ivory Coast: Moov

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 27, 2024 - 16:12 PDT

        Update

        It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Ivory Coast: Moov

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 26, 2024 - 16:17 PDT

        Update

        It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Ivory Coast: Moov
        - Niger: Etisalat

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 25, 2024 - 16:20 PDT

        Update

        It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Cameroon: Orange
        - Ivory Coast: Moov
        - Niger: Etisalat

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 23, 2024 - 16:24 PDT

        Update

        It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Cameroon: Orange
        - Ivory Coast: Moov
        - Niger: Etisalat

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 22, 2024 - 16:23 PDT

        Update

        It has been determined that there are additional Countries and Network Operators impacted other Network Operators are back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Cameroon: Orange
        - Ecuatorial Guinea: Orange
        - Ivory Coast: Moov
        - Liberia : Celcom
        - Niger: Etisalat

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 21, 2024 - 16:22 PDT

        Update

        It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Cameroon: Orange
        - Equatorial Guinea: Orange
        - Gambia: Comium
        - Ivory Coast: Moov
        - Niger: Etisalat
        - Tunisia: Tunisie Telecom

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 20, 2024 - 16:01 PDT

        Update

        It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

        - Burkina Faso: Orange
        - Cameroon: Orange
        - Equatorial Guinea: Orange
        - Ghana: Vodafone
        - Gambia: Comium
        - Ivory Coast: Orange, MTN, Moov
        - Niger: Etisalat
        - Sierra Leone: Africel

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 19, 2024 - 15:27 PDT

        Update

        We are still observing degradation for these two networks:

        - Burkina Faso: Orange
        - Equatorial Guinea: Orange

        Additionally, we are still experiencing SMS delivery delays to the following Network Operators and Countries: Orange Cameron, Orange Ivory Coast, MTN Ivory Coast, Moov Ivory Coast, Etisalat Niger and Africel Sierra Leone. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
        Posted Mar 19, 2024 - 07:53 PDT

        Update

        We are continuing to observe degradation for the below Countries and Network Operators:

        - Burkina Faso: Orange
        - Equatorial Guinea: Orange

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 19, 2024 - 07:25 PDT

        Update

        We are seeing recovery for Network Operators and Country: Orange Burikina Faso, Orange Equatorial Guinea and Vodafone Ghana, while we are still experiencing SMS delivery delays to the following Network Operators and Country: Orange Cameron, Orange Ivory Coast, MTN Ivory Coast, Moov Ivory Coast, Etisalat Niger and Africel Sierra Leone. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
        Posted Mar 18, 2024 - 21:40 PDT

        Update

        It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays:

        - Burkina Faso: Orange
        - Cameroon: Orange
        - Equatorial Guinea: Orange
        - Ghana: Vodafone
        - Ivory Coast: Orange, MTN, Moov
        - Niger: Etisalat
        - Sierra Leone: Africel

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 18, 2024 - 16:10 PDT

        Update

        We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa.

        Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

        - Burkina Faso: Orange
        - Cameroon: Orange
        - Equatorial Guinea: Orange
        - Ghana: Vodafone
        - Ivory Coast: Orange, MTN, Moov
        - Sierra Leone: Africel

        We will provide an update in 24 hours or as soon as more information becomes available.
        Posted Mar 18, 2024 - 12:55 PDT

        Investigating

        We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. We’re consolidating the following StatusPage posts:

        - https://status.twilio.com/incidents/72fs7y6k2cdx
        - https://status.twilio.com/incidents/l863spfmq50x
        - https://status.twilio.com/incidents/tjxdrs6b6svw
        - https://status.twilio.com/incidents/p535bygflvgy
        - https://status.twilio.com/incidents/wcflyt7rdc1t

        Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

        - Burkina Faso: Orange
        - Cameroon: Orange
        - Equatorial Guinea: Orange
        - Ghana: Vodafone
        - Ivory Coast: Orange, MTN, Moov
        - Sierra Leone: Africel

        We will provide an update in 1 hour or as soon as more information becomes available.
        Posted Mar 18, 2024 - 11:49 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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