Support Ticket Platform Issue

Incident Report for Twilio

Resolved

We are no longer experiencing issues with our support ticket platform. This incident has been resolved.

Posted Jul 28, 2022 - 12:28 PDT

Monitoring

Our support ticket platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 28, 2022 - 11:59 PDT

Investigating

Our monitoring systems have detected an ongoing issue with our support ticket platform associated to this previous post: https://status.twilio.com/incidents/sm0xwg0scs7d. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as we have more information.

Posted Jul 28, 2022 - 11:03 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).