SMS Delivery Delays to Puerto Rico Telephone Company Inc. (PRTC) Network

Incident Report for Twilio

Resolved

We are still experiencing SMS delivery delays when sending messages to one of our carriers in Puerto Rico. However, we have consolidated and corrected the impacted network details in to one incident. This communication has been resolved, but we'll continue to share updated and the most current information about this here: https://status.twilio.com/incidents/5dy3tjx4km66.

Posted Jul 01, 2022 - 01:19 PDT

Update

We are still experiencing SMS delivery delays to Puerto Rico Telephone Company Inc. (PRTC) Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 30, 2022 - 17:39 PDT

Update

We are experiencing SMS delivery delays to Puerto Rico Telephone Company Inc. (PRTC) Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 30, 2022 - 13:42 PDT

Update

We are experiencing SMS delivery delays to Puerto Rico Telephone Company Inc. (PRTC) Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 30, 2022 - 11:45 PDT

Update

We are experiencing SMS delivery delays to Puerto Rico Telephone Company Inc. (PRTC) Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 30, 2022 - 11:07 PDT

Investigating

We are experiencing SMS delivery delays to Puerto Rico Telephone Company Inc. (PRTC) Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.

Posted Jun 30, 2022 - 09:37 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).