Scheduled maintenance
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Twilio Flex insights OpenSearch version upgrade - Maintenance
Scheduled for Feb 19, 21:30 PST - Feb 20, 00:00 PST
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Scheduled
This communication is related to a previous maintenance post which was communicated at https://status.twilio.com/incidents/mgtlpkppdw57? on February 6, 2026, 06:23 PST. We’re creating a new post to correct the scheduled date for clarification. Please find the updated date hereunder:
We’re conducting a planned maintenance in US1 region between 9:30 PM and 12:00 AM Pacific Time on 02/19/2026. During the maintenance window, customers may experience the below issue:
-Increased rejections for incoming requests as the cluster load increases during blue/green deployments.
-Increased API latency on sync insights APIs.
-Possible loss of Taskrouter data on Sync Insights platform, that could lead to stale data on Teams View UI and API/SDK requests.
-Sync Insights APIs timeouts for API and Twilsock (SDK) requests.
We’re conducting a planned maintenance in US1 region between 9:30 PM and 12:00 AM Pacific Time on 02/19/2026. During the maintenance window, customers may experience the below issue:
-Increased rejections for incoming requests as the cluster load increases during blue/green deployments.
-Increased API latency on sync insights APIs.
-Possible loss of Taskrouter data on Sync Insights platform, that could lead to stale data on Teams View UI and API/SDK requests.
-Sync Insights APIs timeouts for API and Twilsock (SDK) requests.
This scheduled maintenance affects: FLEX (Flex Insights).