Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Telesur Network in Suriname
      Incident Report for Twilio
      Resolved
      Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      Posted May 14, 2024 - 18:00 PDT
      Investigating
      We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted May 14, 2024 - 17:39 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Telesur Network in Suriname. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 14, 2024 - 15:55 PDT
      Update
      We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted May 14, 2024 - 02:02 PDT
      Update
      We are still experiencing SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted May 13, 2024 - 02:12 PDT
      Update
      We are still experiencing SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted May 12, 2024 - 10:26 PDT
      Update
      We continue to experience SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted May 12, 2024 - 02:30 PDT
      Update
      We continue to experience SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted May 11, 2024 - 22:46 PDT
      Update
      We continue to experience SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 11, 2024 - 20:46 PDT
      Update
      We are experiencing SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted May 11, 2024 - 19:46 PDT
      Investigating
      We are experiencing SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted May 11, 2024 - 19:45 PDT
      This incident affected: CARRIER NETWORK (SMS, Latin America).