Verify Endpoint Receiving Back Intermittent 502 Bd Gateway

Incident Report for Twilio

Resolved

We are still experiencing Verify issues, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/vj2tstpwyx4n.

Posted May 26, 2026 - 08:21 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 26, 2026 - 07:56 PDT

Identified

Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 26, 2026 - 07:35 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Compositions, Go Rooms) and ACCOUNT SECURITY (Verify, Lookup).