Increased error rates across multiple services

Incident Report for Twilio

Resolved

All services are operating normally.

Availability of Recordings audio files is delayed, progress on processing the built up Recordings queue is tracked in a separate status update: https://status.twilio.com/incidents/xcfylzdvbtfz.

Posted Feb 28, 2017 - 14:56 PST

Update

As of 12:37 PM PST Conferences using default conference wait music are no longer receiving an error message.

Posted Feb 28, 2017 - 14:20 PST

Update

Outbound and inbound MMS service has been restored. During this outage, the majority of both inbound and outbound messages were queued and have been delivered. You can check messaging logs via API or Console to confirm delivery.

Posted Feb 28, 2017 - 13:03 PST

Update

Programmable Chat JavaScript SDKs is now serving correctly from Twilio’s CDN URLs

Posted Feb 28, 2017 - 12:37 PST

Update

We are seeing recovery in sending outbound MMS messages

Posted Feb 28, 2017 - 12:35 PST

Update

TaskRouter JavaScript SDK is now serving correctly from Twilio’s CDN URLs

Posted Feb 28, 2017 - 11:41 PST

Update

Twilio Video Rooms SDK for JavaScript is now serving correctly from Twilio’s CDN URLs

Posted Feb 28, 2017 - 11:28 PST

Update

All versions of Twilio Client JavaScript libraries are now loading correctly from Twilio’s CDN URLs

Posted Feb 28, 2017 - 11:24 PST

Update

Twilio Client JavaScript 1.3 is now loading correctly from Twilio’s CDN URLs. Our engineering team is working on resolving the issues with Twilio Client JavaScript 1.4 and 1.2 now.

Posted Feb 28, 2017 - 11:15 PST

Update

Conferences using default conference wait music are getting intermittent failure notification indicating failures to fetch default wait URL music.

Posted Feb 28, 2017 - 10:45 PST

Update

Twilio Video Rooms libraries are currently unavailable for users who include them directly from Twilio’s CDNs. Applications that have cached the SDK locally or manage the dependency through NPM or Bower are not impacted.

Posted Feb 28, 2017 - 10:20 PST

Update

Twilio Client, Programmable Chat and Taskrouter javascript libraries are currently unavailable at CDN endpoints. Applications relying on these libraries are experiencing service interruption.

Posted Feb 28, 2017 - 10:11 PST

Identified

We are experiencing increased error levels across multiple services. Customers may experience issues accessing recordings, MMS messages are experiencing delays in delivery. Our engineering team is working on a resolution.

Posted Feb 28, 2017 - 09:58 PST

This incident affected: PROGRAMMABLE VIDEO (Peer-to-Peer Rooms), PROGRAMMABLE VOICE US1 (Conference US1), and PROGRAMMABLE MESSAGING (MMS).