Delay in API Calls Data

Incident Report for Twilio

Resolved

This incident related to data delays for Twilio REST API and Calls was resolved prematurely. Please refer to https://status.twilio.com/incidents/dbqblbzkm5f8 for further updates. We apologize for the inconvenience and for any confusion this may have caused.

Posted Nov 30, 2022 - 11:12 PST

Monitoring

Twilio REST API and Calls are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 30, 2022 - 10:42 PST

Update

Our engineers have identified the cause of data delays for Twilio REST API and Calls, and are working on a fix. Customers may also experience price update delays. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 30, 2022 - 03:47 PST

Update

Our engineers have identified the cause of data delays for Twilio REST API and Calls, and are working on a fix. Customers may also experience price update delays. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 29, 2022 - 19:54 PST

Identified

Our engineers have identified the cause of data delays for Twilio REST API and Calls, and are working on a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 29, 2022 - 16:23 PST

Update

We are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Customers may experience delays in data populating since 7:39 AM PT. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 29, 2022 - 12:30 PST

Update

We are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Customers may experience delays in data populating since 7:39 AM PT. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 29, 2022 - 10:38 PST

Update

We continue investigating delays and timeout errors for Twilio Rest API, impacting Twilio Calls. Customers may experience delay in data for around 30 minutes and 404 responses. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 29, 2022 - 09:34 PST

Update

We are currently investigating delays and timeout errors for Twilio Rest API, impacting Twilio Calls. Customers may experience delay in data for around 30 minutes and 404 responses. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 29, 2022 - 08:51 PST

Investigating

Our monitoring systems have detected a potential issue with calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 29, 2022 - 08:22 PST

This incident affected: DEVELOPER TOOLS (REST API).