SMS Delivery Delays and Failures to Movistar Network in Chile via a Subset of Long Codes

Incident Report for Twilio

Update

We continue to experience SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 12:44 PST

Update

We are still experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 11:48 PST

Update

We continue experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 09:47 PST

Investigating

We are experiencing SMS delivery delays and failures to Movistar network in Chile via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This is related to incident: https://status.twilio.com/incidents/v6qnggjm7k4y

Posted Dec 16, 2025 - 08:45 PST

This incident affects: CARRIER NETWORK (SMS, Latin America).