Connectivity Issues in Programmable Voice

Incident Report for Twilio

Resolved

This incident has been consolidated to the Multiple Cross-Platform Issues incident. Please follow at the following link for further update: https://status.twilio.com/incidents/cq0046kys490.

Posted Oct 09, 2020 - 06:48 PDT

Update

We are seeing improvements with connectivity for Programmable Voice, but we are still observing some call failures. Our engineers are continuing to investigate the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 09, 2020 - 06:35 PDT

Update

Our engineering team is continuing to investigate this issue. Issue may be related to TURN.

Posted Oct 09, 2020 - 04:35 PDT

Update

We are continuing to see connectivity issues primarily in Europe. We are continuing to investigate the issue.

Posted Oct 09, 2020 - 03:53 PDT

Investigating

We are seeing multiple connectivity problems with Programmable Voice. Our Engineering team is currently investigating to identify the root cause of the issue. An additional update will be provided in 30 minutes.

Posted Oct 09, 2020 - 03:21 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Conference, Voice Insights).