Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays to Multiple Networks in Tanzania

        Incident Report for Twilio

        Resolved

        Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
        Posted May 14, 2024 - 18:02 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 14, 2024 - 12:41 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted May 13, 2024 - 20:55 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted May 13, 2024 - 12:55 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 13, 2024 - 09:05 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 13, 2024 - 07:10 PDT

        Investigating

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 13, 2024 - 06:07 PDT

        Monitoring

        We have observed recovery in SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers will continue to monitor this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 13, 2024 - 04:11 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 23:45 PDT

        Investigating

        We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 21:50 PDT

        Update

        We are observing successful delivery without delays to networks in Tanzania. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 20:30 PDT

        Monitoring

        We are observing successful delivery without delays to networks in Tanzania. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 18:39 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 16:40 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 12, 2024 - 15:42 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to multiple networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 13:54 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 09:58 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 07:43 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Tigo network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 12, 2024 - 06:39 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
        ← Current Status Powered by Atlassian Statuspage