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        Scheduled maintenance
        System Metrics
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 03, 2025 - 21:00 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 03 July 2025 at 21:00 PDT until 04 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Jul 3, 2025 21:00 - Jul 4, 2025 03:00 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 02, 2025 - 20:00 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 02 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 July 2025 at 20:00 PDT until 03 July 2025 at 00:00 PDT

        09 July 2025 at 20:00 PDT until 10 July 2025 at 00:00 PDT

        16 July 2025 at 20:00 PDT until 17 July 2025 at 00:00 PDT

        23 July 2025 at 20:00 PDT until 24 July 2025 at 00:00 PDT

        30 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT
        Jul 2, 2025 20:00 - Jul 31, 2025 00:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Under Maintenance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Under Maintenance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Maintenance for Flex Insights Historical Reporting Jul 5, 2025 01:00-02:00 PDT

        Update - We will be undergoing scheduled maintenance during this time.
        Jun 29, 2025 - 23:49 PDT
        Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Sat, July 5th, 2025, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 1 hour. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
        Jun 29, 2025 - 23:45 PDT

        Australia SMS Carrier Partner Maintenance Jul 7, 2025 06:00-06:30 PDT

        Our SMS carrier partner in Australia is conducting a planned maintenance from 07 July 2025 at 06:00 PDT until 07 July 2025 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Australia handsets.
        Posted on Jul 03, 2025 - 01:11 PDT

        Russia SMS Carrier Maintenance - MegaFon Jul 7, 2025 12:00-22:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 07 July 2025 at 12:00 PDT until 07 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on Jun 24, 2025 - 08:13 PDT

        Russia SMS Carrier Maintenance - Beeline Jul 7, 2025 14:00-17:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 07 July 2025 at 14:00 PDT until 07 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jul 03, 2025 - 02:39 PDT

        Australia Voice Carrier Partner Maintenance Jul 8, 2025 05:00-06:59 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 08 July 2025 at 05:00 PDT until 08 July 2025 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia toll free, mobile and landline phone numbers.
        Posted on Jul 01, 2025 - 08:20 PDT

        Russia SMS Carrier Maintenance - MTT Jul 8, 2025 14:00-17:00 PDT

        The MTT network in Russia is conducting a planned maintenance from 08 July 2025 at 14:00 PDT until 08 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
        Posted on Jul 03, 2025 - 07:18 PDT

        US SMS Carrier Maintenance - Small US Carriers Jul 8, 2025 20:00-22:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 08 July 2025 at 20:00 PDT until 08 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
        Posted on Jul 02, 2025 - 15:56 PDT

        Qatar SMS Carrier Maintenance - Vodafone Jul 9, 2025 14:00-20:00 PDT

        The Vodafone network in Qatar is conducting a planned maintenance from 09 July 2025 at 14:00 PDT until 09 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Posted on Jul 01, 2025 - 14:57 PDT

        Czech Republic Voice Carrier Partner Maintenance Jul 9, 2025 18:00-22:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 July 2025 at 18:00 PDT until 09 July 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
        Posted on Jun 27, 2025 - 00:00 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Jul 9, 2025 21:30-23:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 July 2025 at 21:30 PDT until 09 July 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Jul 02, 2025 - 06:28 PDT

        United States SMS Carrier Partner Maintenance Jul 9, 2025 23:00 - Jul 10, 2025 01:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 09 July 2025 at 23:00 PDT until 10 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on Jul 03, 2025 - 15:31 PDT

        Multiple Destination Voice Carrier Partner Maintenance Jul 11, 2025 15:59 - Jul 12, 2025 00:00 PDT

        Our Voice carrier partner in India and the United Kingdom is conducting a planned maintenance from 11 July 2025 at 15:59 PDT until 12 July 2025 at 00:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio India and United Kingdom mobile and toll free phone numbers.
        Posted on Jun 24, 2025 - 05:22 PDT

        United States MMS Carrier Partner Maintenance Jul 13, 2025 21:00 - Jul 14, 2025 05:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 21:00 PDT until 14 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from T-Mobile and Verizon United States handsets.
        Posted on Jul 01, 2025 - 00:22 PDT

        United States SMS Carrier Partner Maintenance Jul 13, 2025 23:00 - Jul 14, 2025 01:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 23:00 PDT until 14 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on Jun 27, 2025 - 07:59 PDT

        United Kingdom Voice Carrier Partner Maintenance Jul 14, 2025 13:00-19:00 PDT

        Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to subset of Twilio United Kingdom toll free phone numbers.
        Posted on Jul 02, 2025 - 08:16 PDT

        Multiple Destination SMS and MMS Carrier Partner Maintenance Jul 14, 2025 21:00 - Jul 15, 2025 03:00 PDT

        Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 21:00 PDT until 15 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
        Posted on Jul 03, 2025 - 18:14 PDT

        Multiple Destination MMS Carrier Partner Maintenance Jul 14, 2025 22:00 - Jul 15, 2025 06:00 PDT

        Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 22:00 PDT until 15 July 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.
        Posted on Jun 26, 2025 - 00:18 PDT

        Multiple Destination MMS Carrier Partner Maintenance Jul 16, 2025 21:00 - Jul 17, 2025 03:00 PDT

        Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 16 July 2025 at 21:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
        Posted on Jul 03, 2025 - 18:15 PDT

        United States SMS and MMS Carrier Partner Maintenance Jul 18, 2025 18:00 - Jul 20, 2025 23:59 PDT

        Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 18 July 2025 at 18:00 PDT until 20 July 2025 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
        Posted on Jun 09, 2025 - 15:40 PDT

        Twilio Flex Maintenance Jul 25, 2025 06:00-08:00 PDT

        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
        Posted on Jun 26, 2025 - 22:16 PDT

        Twilio Interconnect Maintenance Jul 25, 2025 06:00-08:00 PDT

        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
        Posted on Jun 24, 2025 - 20:09 PDT

        Twilio Voice Maintenance Jul 25, 2025 06:00-08:00 PDT

        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
        Posted on Jun 24, 2025 - 20:31 PDT

        Twilio Voice Maintenance Aug 1, 2025 06:00-08:00 PDT

        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
        Posted on Jun 24, 2025 - 20:13 PDT

        Twilio Interconnect Maintenance Aug 1, 2025 06:00-08:00 PDT

        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
        Posted on Jun 24, 2025 - 20:18 PDT

        Twilio Flex Maintenance Aug 1, 2025 06:00-08:00 PDT

        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
        Posted on Jun 26, 2025 - 22:20 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Jul 3, 2025
        Germany SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 3, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 3, 14:24 PDT
        Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 03 July 2025 at 14:24 PDT until 03 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Germany handsets via subset of Germany short codes.
        Jul 2, 07:33 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jul 3, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 3, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 July 2025 at 16:00 PDT until 03 July 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 3, 11:51 PDT
        SMS Delivery Failures to the Al Madar Network in Libya
        Resolved - We are no longer experiencing SMS delivery failures to Al Madar network in Libya. This incident has been resolved.
        Jul 3, 16:34 PDT
        Monitoring - We are observing successful SMS delivery to Al Madar network in Libya. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 3, 14:40 PDT
        Update - We continue to experience SMS delivery failures to the Al Madar network in Libya. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 3, 11:12 PDT
        Update - We continue to experience SMS delivery failures to the Al Madar network in Libya. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 3, 09:14 PDT
        Investigating - We are experiencing SMS delivery failures to the Al Madar network in Libya. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 3, 08:16 PDT
        Increased Latency in Creating Transcripts
        Resolved - Our engineers have monitored the fix and confirmed that the issue causing increased latency in creating transcripts has been resolved. All services are now operating normally at this time.
        Jul 3, 09:30 PDT
        Monitoring - Our engineers have implemented a fix and are monitoring system performance for the issue causing increased latency in creating transcripts We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 3, 07:35 PDT
        Identified - Our engineers have identified an issue causing increased latency in creating transcripts due to a spike in received recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 3, 06:40 PDT
        SMS Delivery Delays to Wind Tre in Italy
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Wind Tre network in Italy. The incident has been resolved.
        Jul 3, 09:17 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Wind Tre network in Italy. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 3, 07:22 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to the Wind Tre network in Italy. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 3, 06:27 PDT
        Twilio Sender ID Deliverability
        Resolved - Twilio Sender IDs were degraded during the last 2 days. During this period of time customers may have experienced problems related to message deliverability using Sender IDs. The issue has now been resolved.
        Jul 3, 08:22 PDT
        Multiple Destination SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jul 3, 05:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 19:00 PDT
        Scheduled - The T-Mobile network in the United States and Canada is conducting an emergency maintenance from 02 July 2025 at 19:00 PDT until 03 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States and Canada handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 1, 20:59 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jul 3, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 19:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 July 2025 at 19:00 PDT until 03 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jul 1, 16:00 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        Jul 3, 03:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 21:00 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 02 July 2025 at 21:00 PDT until 03 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Jun 30, 12:50 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 3, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 02 July 2025 at 23:00 PDT until 03 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
        Jun 26, 16:08 PDT
        SMS Delivery Delays to Telefonica O2 Network in Germany
        Resolved - We are no longer experiencing SMS delivery delays to Telefonica O2 network in Germany. This incident has been resolved.
        Jul 3, 02:39 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Telefonica O2 network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 3, 00:52 PDT
        Investigating - We are experiencing SMS delivery delays to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 3, 00:07 PDT
        SMS Delivery Failures to Viva Cell MTS in Armenia Via Subset of Registered SenderIDs
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viva Cell MTS in Armenia via subset of registered Sender IDs. This incident has been resolved.
        Jul 3, 00:21 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 2, 00:42 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 1, 12:44 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 1, 04:47 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 1, 01:02 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 23:17 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 22:17 PDT
        Twilio Intelligent Alerts Delivery Issues
        Resolved - Twilio Intelligent Alerts was degraded for 30 minutes between 1:02am UTC on July 3rd and 1:32am UTC on 07/03/2025. During this time, customers may have experienced issues with Intelligent Alert delivery for subscribed customers. The issue has now been resolved.
        Jul 3, 00:00 PDT
        Jul 2, 2025
        SMS Delivery Delays to Onvoy Network In US for a Subset of Longcodes And Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Onvoy Network In US for a Subset of Longcodes And Shortcodes. This incident has been resolved.
        Jul 2, 23:44 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Onvoy Network In US for a Subset of Longcodes And Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 2, 21:41 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Network In US for a Subset of Longcodes And Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 2, 20:50 PDT
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Jul 2, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 21:30 PDT
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 02 July 2025 at 21:30 PDT until 02 July 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Jun 30, 07:01 PDT
        SMS Delivery Failures from Subscribers In Israel
        Resolved - We are no longer experiencing SMS delivery failures from Subscribers In Israel. This incident has been resolved.
        Jul 2, 23:01 PDT
        Monitoring - We are observing successful SMS delivery failures from Subscribers In Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 2, 20:37 PDT
        Investigating - We are experiencing SMS delivery failures from Subscribers In Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 2, 19:37 PDT
        Increased Latency for Multiple Twilio Services
        Resolved - All services impacted due to increased latency for multiple Twilio services have recovered and are operating as intended. This incident has been resolved.
        Jul 2, 20:44 PDT
        Update - We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
        Jul 2, 20:00 PDT
        Update - We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
        Jul 2, 19:50 PDT
        Monitoring - We are observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
        Jul 2, 19:20 PDT
        Update - Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.

        For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
        Jul 2, 19:00 PDT
        Update - Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.

        For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
        Jul 2, 18:30 PDT
        Identified - Our engineers have identified the issue with increased latency for multiple Twilio services and are currently monitoring the situation. We expect to provide another update in 15 minutes or as soon as more information becomes available.

        For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
        Jul 2, 18:15 PDT
        Investigating - Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 2, 18:00 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jul 2, 20:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 14:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 02 July 2025 at 14:15 PDT until 02 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 2, 06:28 PDT
        Czech Republic Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 18:00 PDT
        Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 July 2025 at 18:00 PDT until 02 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Jun 16, 03:05 PDT
        Ireland SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 15:01 PDT
        Scheduled - Our SMS carrier partner in Ireland is conducting an emergency maintenance from 02 July 2025 at 15:00 PDT until 02 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Ireland handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 1, 21:01 PDT
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 19:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 15:00 PDT
        Scheduled - Our Voice carrier partner in South Africa and Kenya is conducting a planned maintenance from 02 July 2025 at 15:00 PDT until 02 July 2025 at 19:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio South Africa and Kenya phone numbers.
        Jun 27, 13:57 PDT
        On Call Engineers Are Investigating an Issue With Delays in Transcription Completion for Autotranscribe
        Resolved - Our engineers have resolved the issue with delay in transcription completion for autotranscribe.
        Jul 2, 18:13 PDT
        Monitoring - Our engineers have resolved the issue with delay in transcription completion for autotranscribe. We will monitor for the next 30 minutes to ensure stability.
        Jul 2, 17:29 PDT
        Update - Our engineers have resolved the issue with delay in transcription completion for autotranscribe. We will monitor for the next 30 minutes to ensure stability.
        Jul 2, 17:27 PDT
        Update - Our engineers are working to resolve an issue with delay in transcription completion for autotranscribe. We will give an update in 1 hour or when more information is available.
        Jul 2, 16:21 PDT
        Investigating - Our monitoring systems have detected a potential issue delays in transcription Completion for autotranscribe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 2, 16:14 PDT
        Call Failures to Multiple Networks in Romania for a subset of Twilio's Phone Numbers
        Resolved - The issue affecting call failures from a subset of Twilio's numbers in Romania.has been resolved, and the service is functioning normally at this time.
        Jul 2, 17:40 PDT
        Monitoring - We are seeing recovery for call failures from a subset of Twilio's numbers in Romania. We will continue to monitor to ensure a full recovery. We expect to provide another update in two hours or as soon as more information becomes available.
        Jul 2, 15:37 PDT
        Update - We are continuing to experience call failures from a subset of Twilio's numbers in Romania. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jul 1, 23:56 PDT
        Update - We are continuing to experience call failures from a subset of Twilio's numbers in Romania. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 1, 16:11 PDT
        Update - We are experiencing call failures from a subset of Twilio's numbers in Romania. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 1, 12:11 PDT
        Update - We are continuing to experience call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 1, 09:01 PDT
        Update - We are continuing to experience call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 07:13 PDT
        Investigating - We are observing call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 1, 06:12 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jul 2, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 02 July 2025 at 13:00 PDT until 02 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 30, 12:44 PDT
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 12:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 07:00 PDT
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a series of planned maintenances from 30 June 2025 at 07:00 PDT until 02 July 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        30 June 2025 at 07:00 PDT until 30 June 2025 at 12:00 PDT

        02 July 2025 at 07:00 PDT until 02 July 2025 at 12:00 PDT
        Jun 26, 07:36 PDT
        Twilio Verify Template Errors
        Resolved - Twilio Verify was degraded for 108 minutes between 12:20 and 14:08 Pacific Time on 06/25/2025. During this time, customers may have experienced issues with verification using custom templates. The issue has now been resolved.
        Jul 2, 08:28 PDT
        Error When Creating Japan Regulatory Bundle
        Resolved - The issues affecting Regulatory Bundles for Japan and Mobile Bundles for Malaysia, Vietnam and Thailand have been resolved.
        Jul 2, 07:42 PDT
        Monitoring - We have started seeing recovery when creating a Japan Regulatory Bundle and Malaysia, Vietnam, Thailand - Mobile Regulatory bundles. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 2, 05:44 PDT
        Update - We are still investigating an issue when creating a Japan Regulatory Bundle and Malaysia, Vietnam, Thailand - Mobile Regulatory bundles. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
        Jul 2, 03:59 PDT
        Update - We are still investigating an issue when creating a Japan Regulatory Bundle. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
        Jul 2, 02:01 PDT
        Investigating - We are currently investigating an issue when creating a Japan Regulatory Bundle. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Jul 2, 01:13 PDT
        MMS Delivery Delays from a subset of Short Codes to US Network Subscribers and MMS Delivery Failures to a Subset of Short Codes from US Network Subscribers
        Resolved - We are no longer experiencing MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. The incident has been resolved.
        Jul 2, 07:34 PDT
        Update - We are still observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in another 2 hours or as soon as more information becomes available.
        Jul 2, 05:33 PDT
        Monitoring - We are observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 2, 03:37 PDT
        Update - We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jul 2, 01:18 PDT
        Update - We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 1, 17:29 PDT
        Update - We have identified that this incident is impacting a subset of short codes instead of a subset of phone numbers, we have confirmed MMS Delivery Delays from a subset of Short codes to US Network Subscribers and MMS delivery failures to a subset of short codes from US Network subscribers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
        Jul 1, 14:55 PDT
        Update - We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 1, 11:55 PDT
        Update - We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 1, 08:19 PDT
        Update - We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 06:21 PDT
        Identified - The issue causing message failures to a subset of phone numbers in United States of America has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 1, 05:35 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jul 2, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 19:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 01 July 2025 at 19:00 PDT until 02 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 1, 15:59 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 03:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 02:26 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 02 July 2025 at 01:10 PDT until 02 July 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 2, 02:24 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        Jul 2, 03:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 21:00 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 01 July 2025 at 21:00 PDT until 02 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        Jun 30, 12:50 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 01 July 2025 at 23:00 PDT until 02 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
        Jun 26, 16:04 PDT
        Chile SMS Carrier Maintenance - VTR Movil
        Completed - The scheduled maintenance has been completed.
        Jul 2, 00:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 21:01 PDT
        Scheduled - The VTR Movil network in Chile is conducting a planned maintenance from 01 July 2025 at 21:00 PDT until 02 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to VTR Movil Chile handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 1, 15:01 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 2, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 23:01 PDT
        Scheduled - Our SMS carrier partner in Mexico, Panama and Guatemala is conducting a planned maintenance from 01 July 2025 at 23:00 PDT until 02 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Panama and Guatemala handsets.
        Jun 27, 17:06 PDT
        Jul 1, 2025
        United Kingdom SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 1, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 13:01 PDT
        Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 01 July 2025 at 13:00 PDT until 01 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        Jun 26, 09:20 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jul 1, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 01 July 2025 at 16:00 PDT until 01 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Product: Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 1, 04:13 PDT
        SMS Delivery Delays to Multiple Networks in Malaysia and African Countries
        Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.
        Jul 1, 19:47 PDT
        Monitoring - We are observing recovery with SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
        Jul 1, 17:46 PDT
        Update - We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 1, 17:38 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Malaysia and African countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 1, 17:31 PDT
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jul 1, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 14:00 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 01 July 2025 at 14:00 PDT until 01 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 1, 06:48 PDT
        Malaysia SMS Carrier Maintenance - Yes 4G
        Completed - The scheduled maintenance has been completed.
        Jul 1, 15:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 11:00 PDT
        Scheduled - The Yes 4G network in Malaysia is conducting a planned maintenance from 01 July 2025 at 11:00 PDT until 01 July 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yes 4G Malaysia handsets.
        Jun 29, 19:47 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jul 1, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 13:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Jul 1, 11:45 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Jul 1, 11:43 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 01 July 2025 at 13:00 PDT until 01 July 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jul 1, 01:00 PDT
        Automated Alert: No Customer Impact
        Resolved - We have fully investigated the Voice API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jul 1, 09:37 PDT
        Investigating - Our monitoring systems have detected a potential issue verify services through the voice REST API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 1, 09:24 PDT
        SMS Delivery Delays to China Unicom Network in China
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to China Unicom network in China. This incident has been resolved.
        Jul 1, 08:20 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to China Unicom network in China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 06:28 PDT
        Update - We are still experiencing SMS delivery delays to China Unicom network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 04:37 PDT
        Investigating - We are experiencing SMS delivery delays to China Unicom network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 1, 03:45 PDT
        SMS Delivery Delays To MTN Network in Benin
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Benin. This incident has been resolved.
        Jul 1, 07:49 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 05:49 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 04:42 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 1, 03:50 PDT
        SMS Delivery Failures to Multiple Small US Carriers in United States
        Resolved - We are no longer experiencing SMS delivery failures to multiple small US carriers in United States. This incident has been resolved.
        Jul 1, 06:31 PDT
        Monitoring - We are observing successful SMS delivery failures to multiple small US carriers in United States. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 04:29 PDT
        Update - We are still experiencing SMS delivery failures to multiple small US carriers in United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 1, 03:32 PDT
        Investigating - We are experiencing SMS delivery failures to multiple small US carriers in United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 1, 02:45 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jul 1, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 1, 02:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Jun 20, 16:36 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 01 July 2025 at 02:00 PDT until 01 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Jun 20, 15:00 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 1, 03:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 23:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 30 June 2025 at 23:00 PDT until 01 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Jun 20, 16:17 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 1, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 23:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 30 June 2025 at 23:00 PDT until 01 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Jun 26, 16:07 PDT
        SMS Delivery Delay To Zain Network In Iraq
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Iraq. This incident has been resolved.
        Jul 1, 01:50 PDT
        Monitoring - We are observing recovery with SMS delivery delays when sending messages to Zain Network in Iraq. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
        Jun 30, 23:59 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 21:59 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 20:59 PDT
        SMS Delivery Delays to MTN Network in Rwanda
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Rwanda. This incident has been resolved.
        Jul 1, 01:33 PDT
        Update - We are observing recovery with SMS delivery delays when sending messages to MTN Network in Rwanda. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
        Jun 30, 23:48 PDT
        Monitoring - We are observing recovery with SMS delivery delays when sending messages to MTN Network in Rwanda. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
        Jun 30, 23:48 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 21:48 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 20:48 PDT
        Jun 30, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 30, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 21:30 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 June 2025 at 21:30 PDT until 30 June 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 23, 07:40 PDT
        Pakistan SMS Carrier Maintenance - Telenor
        Completed - The scheduled maintenance has been completed.
        Jun 30, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 15:00 PDT
        Scheduled - The Telenor network in Pakistan is conducting a planned maintenance from 30 June 2025 at 15:00 PDT until 30 June 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
        Jun 26, 02:42 PDT
        SMS Delivery Delays to Multiple Networks in France via Alphanumeric Sender IDs
        Resolved - We are no longer experiencing SMS delivery delays to networks in France via Alphanumeric Sender IDs. This incident is resolved.
        Jun 30, 17:37 PDT
        Monitoring - We are observing recovery with SMS delivery delays to networks in France via Alphanumeric Sender IDs. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
        Jun 30, 15:46 PDT
        Update - We are continuing to observe SMS delivery delays to multiple networks in France via Alphanumeric Sender IDs. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.
        Jun 30, 14:03 PDT
        Update - We are observing SMS delivery delays to multiple networks in France via Alphanumeric Sender IDs. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
        Jun 30, 13:03 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to networks in France via Alphanumeric Sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 30, 12:40 PDT
        SMS Delivery Delays to MTN Network in Rwanda (635-10)
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). This incident is resolved.
        Jun 30, 17:36 PDT
        Monitoring - We are observing recovery with SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
        Jun 30, 15:47 PDT
        Update - We are continuing to experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 30, 12:56 PDT
        Update - We are continuing to experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 30, 09:03 PDT
        Update - We are continuing to experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 07:10 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 06:09 PDT
        Calls Endpoint Returning HTTP 500s For Completed Calls
        Resolved - We are no longer observing increased HTTP 500s on the Calls API. This incident is resolved.
        Jun 30, 17:34 PDT
        Monitoring - We have mitigated the problem of increased HTTP 500s on the Calls API. We are seeing improvements in making GET requests to the Programmable Voice Calls API endpoints for completed calls. The engineering team is monitoring the problem to ensure full recovery and will provide another update in 30 minutes or as soon as the information becomes available.
        Jun 30, 17:02 PDT
        Update - We are currently observing increased HTTP 500s when making GET requests to the Programmable Voice Calls API endpoints for completed calls. Call creation and in-progress calls are not affected. Our engineers are investigating, and we will provide an update in 1 hour or as soon as we have more information.
        Jun 30, 16:31 PDT
        Investigating - Our monitoring systems have detected a potential issue with the Programmable Voice API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 30, 16:22 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 30, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 13:14 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 30 June 2025 at 13:05 PDT until 30 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 30, 13:11 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 30, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 30, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 June 2025 at 14:00 PDT until 30 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 27, 02:17 PDT
        WA Pricing Affected by Accidental Meta Rollout
        Resolved - Twilio is continuing to work with Meta to identify customers who were incorrectly charged due to the unintended early enablement of the new Per Message Pricing (PMP) by Meta.

        As it is now July 1st, 2025 in certain countries, Meta is now rolling out PMP as expected. Therefore, this incident is now resolved.

        Twilio and Meta will reconcile any charges over the next several weeks issuing credits as necessary. Please reach out to your account manager or open a support ticket if you believe you were affected and do not see a correction to your bill.
        Jun 30, 15:03 PDT
        Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 29, 18:18 PDT
        Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 28, 18:19 PDT
        Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jun 28, 02:23 PDT
        Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jun 27, 18:30 PDT
        Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 27, 14:37 PDT
        Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 27, 12:08 PDT
        Identified - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 27, 11:09 PDT
        Investigating - Our monitoring systems have detected a potential issue with WA pricing affected by accidental Meta rollout
        . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 27, 10:39 PDT
        Delay in WhatsApp Inbound and Outbound Messages
        Resolved - We are no longer experiencing delays with WhatsApp outbound and inbound messages. This incident is resolved.
        Jun 30, 13:08 PDT
        Update - We are continuing to experience delays with WhatsApp outbound and inbound messages. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 11:39 PDT
        Investigating - We are currently experiencing delays with WhatsApp outbound and inbound messages. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 10:40 PDT
        Outbound Call Failures to Romania Destinations (SIP Errors 480 and 500)
        Resolved - We are no longer observing call failures to Twilio Romania Destinations. This incident is resolved.
        Jun 30, 12:47 PDT
        Update - We are continuing to see recovery for outbound calls to Twilio Romania Destinations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 10:53 PDT
        Monitoring - We have started seeing recovery for outbound calls to Twilio Romania Destinations . We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 10:01 PDT
        Update - We are continuing to observe call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 08:01 PDT
        Investigating - We are observing call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 07:05 PDT
        404 Errors on the Messaging Logs API
        Resolved - Between 4:43 PM and 5:10 PM UTC on 06/30/2025, customers may have encountered 404 errors when querying the messaging logs API for recently sent messages. The issue has since been resolved.
        Jun 30, 10:59 PDT
        Automated Alert: No Customer Impact: On-Call Engineers are Investigating an issue with DynamoDB Throttling Requests - Conversations
        Resolved - We have fully investigated the DynamoDB throttling requests issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 30, 10:25 PDT
        Investigating - Our monitoring systems have detected a potential issue DynamoDB Throttling Requests - conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 30, 10:11 PDT
        SMS Delivery Delays and Failures to Claro Network in Ecuador
        Resolved - We are no longer experiencing SMS delivery delays and failures to Claro network in Ecuador. This incident has been resolved.
        Jun 30, 05:07 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures to Claro network in Ecuador.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 03:09 PDT
        Update - We are still experiencing SMS delivery delays and failures to Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 30, 02:25 PDT
        Investigating - We are experiencing SMS delivery delays and failures to Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 30, 01:39 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 30, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 29, 22:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 June 2025 at 22:00 PDT until 30 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
        Jun 20, 16:16 PDT
        Jun 29, 2025
        Message Delivery Failures with WhatsApp and Verify
        Resolved - We are no longer experiencing message delivery failures with WhatsApp and Verify. This incident has been resolved.
        Jun 29, 17:44 PDT
        Monitoring - We are observing successful message delivery with WhatsApp and Verify. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jun 29, 17:19 PDT
        Update - We are experiencing message delivery failures with WhatsApp and Verify. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
        Jun 29, 17:10 PDT
        Investigating - Our monitoring systems have detected a potential issue with WhatsApp and Verify message delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 29, 16:58 PDT
        SMS Delivery Delays to MTN Network in Cameroon
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. This incident has been resolved.
        Jun 29, 01:43 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 23:52 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 28, 19:52 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 17:52 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 28, 16:44 PDT
        Jun 28, 2025
        SMS Delivery Receipt Delay To Telefonica Network In Mexico
        Resolved - We are no longer experiencing SMS delivery receipt delay to Telefonica network in Mexico. This incident has been resolved.
        Jun 28, 22:40 PDT
        Monitoring - We are observing recovery in SMS receipt delays when sending messages to Telefonica Network In Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 20:43 PDT
        Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 19:23 PDT
        Investigating - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 28, 18:24 PDT
        Monitoring - We are observing recovery in SMS receipt delays when sending messages to Telefonica Network In Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 15:44 PDT
        Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 28, 13:27 PDT
        Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 28, 05:24 PDT
        Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 28, 01:24 PDT
        Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 27, 23:24 PDT
        Investigating - We are experiencing SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 27, 22:34 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 28, 20:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 28, 13:55 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 June 2025 at 13:55 PDT until 28 June 2025 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 27, 13:48 PDT
        SMS Delivery Delays to Smart in Philippines
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart in the Philippines. This incident has been resolved.
        Jun 28, 14:49 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 12:58 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 10:52 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 08:52 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 28, 07:54 PDT
        SMS Delivery Delays to Telefonica O2 in Germany via Pre-Registered Sender ID
        Resolved - We have fully investigated the SMS delivery delays when sending messages to Telefonica O2 network in Germany, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Jun 28, 08:48 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Telefonica O2 in Germany via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 28, 06:43 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 28, 05:43 PDT
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 28, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 27, 23:00 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 27 June 2025 at 23:00 PDT until 28 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 26, 16:05 PDT
        Brazil Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 28, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 27, 19:00 PDT
        Scheduled - Our Voice carrier partner in Brazil is conducting a planned maintenance from 27 June 2025 at 19:00 PDT until 28 June 2025 at 02:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Brazil phone numbers.
        Jun 20, 15:27 PDT
        Jun 27, 2025
        AccSec US and Canada API Issue
        Resolved - Connectivity issue with NetNumber between 1:13pm - 2:47pm PDT on 06/26/2025. During this period of time customers may have experienced intermittent issues with both AccSec-Identity API and SNA products. The issue has now been resolved.
        Jun 27, 08:20 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 27, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 26, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 26 June 2025 at 20:00 PDT until 27 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        Jun 24, 15:24 PDT
        Jun 26, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 26, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 26, 15:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 26 June 2025 at 15:15 PDT until 26 June 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Product: Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 26, 00:02 PDT
        SMS Delivery Failures to Al Madar in Libya
        Resolved - We are no longer experiencing SMS delivery failures to Al Madar in Libya. This incident has been resolved.
        Jun 26, 15:46 PDT
        Monitoring - We are observing successful SMS delivery when sending to Al Madar in Libya. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 26, 13:43 PDT
        Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 26, 11:50 PDT
        Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jun 25, 19:50 PDT
        Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jun 25, 12:12 PDT
        Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 25, 08:11 PDT
        Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 06:12 PDT
        Investigating - We are experiencing SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 25, 05:12 PDT
        SMS Delivery Delays to MTN in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
        Jun 26, 13:47 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 26, 11:47 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 26, 09:46 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 26, 06:40 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 26, 04:40 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 26, 03:40 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 26, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 25, 22:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 25 June 2025 at 22:00 PDT until 26 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
        Jun 19, 13:58 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 26, 00:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 04:00 PDT
        Scheduled - A subset of small networks in the US are conducting a series of planned maintenances from 24 June 2025 at 04:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via subset of short codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        24 June 2025 at 04:00 PDT until 24 June 2025 at 07:30 PDT

        25 June 2025 at 09:00 PDT until 26 June 2025 at 00:00 PDT
        Jun 20, 15:21 PDT
        Canada SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 26, 00:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 25, 20:00 PDT
        Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 25 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets.
        Jun 9, 15:31 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 26, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 20:00 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 04 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 June 2025 at 20:00 PDT until 05 June 2025 at 00:00 PDT

        11 June 2025 at 20:00 PDT until 12 June 2025 at 00:00 PDT

        18 June 2025 at 20:00 PDT until 18 June 2025 at 20:00 PDT

        25 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT
        May 30, 14:51 PDT
        Jun 25, 2025
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 25, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 25, 20:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 25 June 2025 at 20:00 PDT until 25 June 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
        Jun 20, 15:12 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 25, 22:25 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 25, 14:40 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 25 June 2025 at 14:40 PDT until 25 June 2025 at 22:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match
        Jun 24, 08:08 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 25, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 25, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 20, 06:49 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jun 25, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 13:01 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 June 2025 at 13:00 PDT until 02 June 2025 at 17:00 PDT

        04 June 2025 at 13:00 PDT until 04 June 2025 at 17:00 PDT

        09 June 2025 at 13:00 PDT until 09 June 2025 at 17:00 PDT

        11 June 2025 at 13:00 PDT until 11 June 2025 at 17:00 PDT

        16 June 2025 at 13:00 PDT until 16 June 2025 at 17:00 PDT

        18 June 2025 at 13:00 PDT until 18 June 2025 at 17:00 PDT

        23 June 2025 at 13:00 PDT until 23 June 2025 at 17:00 PDT

        25 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT
        May 30, 02:58 PDT
        Inbound Calls Dropping While Processing a Subflow
        Resolved - From 2:00 PM PT on June 23 until 8:50 AM PT on June 25, customers may have experienced inbound calls dropping while processing a subflow via Studio. This incident has been resolved.
        Jun 25, 15:55 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Studio. We will follow up and provide customer impact details within 2 hours.
        Jun 25, 15:03 PDT
        SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.
        Jun 25, 13:41 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 11:41 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 25, 09:52 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 07:52 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 25, 06:53 PDT
        SMS Delivery Delays and Failures to T-Mobile in the Netherlands
        Resolved - We are no longer experiencing SMS delivery failures to T-Mobile in the Netherlands. This incident has been resolved.
        Jun 25, 09:04 PDT
        Monitoring - We are observing successful SMS delivery to T-Mobile in the Netherlands. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 07:04 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 05:10 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 25, 04:10 PDT
        SMS Delivery Failures and Delays towards Metfone in Cambodia
        Resolved - We are no longer experiencing SMS delivery failures to Metfone network in Cambodia. This incident has been resolved.
        Jun 25, 08:13 PDT
        Monitoring - We are observing successful SMS delivery when sending messages to Metfone network in Cambodia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 06:15 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 24, 12:28 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 23, 20:28 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 23, 12:30 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 23, 08:20 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 23, 06:20 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 23, 05:22 PDT
        SMS Delivery Delays and Failures to DigiMobil (Movistar) in Spain
        Resolved - We are no longer experiencing SMS delivery failures when sending messages to DigiMobil (Movistar) in Spain. This incident has been resolved.
        Jun 25, 05:08 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to DigiMobil (Movistar) in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 03:08 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to DigiMobil (Movistar) in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 25, 02:03 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to DigiMobil (Movistar) in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 25, 01:03 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 25, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 21:01 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 24 June 2025 at 21:00 PDT until 25 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes.
        Jun 17, 00:09 PDT
        SMS Delivery Failures to Chile for a Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery failures when sending messages to Chile for a subset of Long codes. This incident has been resolved.
        Jun 25, 01:38 PDT
        Monitoring - We are observing successful SMS delivery when sending messages to Chile for a subset of Long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 24, 01:38 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 23, 15:20 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 22, 15:16 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 21, 15:21 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 20, 15:23 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 19, 15:24 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jun 18, 23:41 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jun 18, 15:41 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 18, 12:10 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 18, 10:30 PDT
        Investigating - We are experiencing SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 18, 09:35 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 25, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 22:07 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 24 June 2025 at 21:50 PDT until 25 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 24, 22:04 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 25, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 21:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 June 2025 at 21:00 PDT until 25 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 16, 07:33 PDT
        Jun 24, 2025
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 24, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 22:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 24 June 2025 at 22:00 PDT until 24 June 2025 at 22:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Jun 19, 15:53 PDT
        SMS Delivery Delays to Altan Redes in Mexico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.
        Jun 24, 20:58 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 24, 19:08 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 24, 18:25 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 24, 14:39 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 24, 12:39 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 24, 11:39 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 24, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 13:20 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 June 2025 at 13:20 PDT until 24 June 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 23, 07:01 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 24, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 24 June 2025 at 14:00 PDT until 24 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 23, 03:59 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 24, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 24, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 24 June 2025 at 13:00 PDT until 24 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 20, 06:49 PDT
        Jun 23, 2025
        Jun 22, 2025
        Jun 21, 2025
        Jun 20, 2025
        Jun 19, 2025
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