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Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Ecuador Claro Network
      Investigating - We are experiencing SMS delivery delays when sending messages to Ecuador Claro Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 07, 2023 - 22:43 PDT
      Canada Account Security Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 07, 2023 - 22:02 PDT
      Scheduled - Our Carrier Partner Telus CA is conducting a planned maintenance from 07 June 2023 at 22:00 PDT until 04 July 2023 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for Telus CA customers.
      Impacted Products: Silent Network Authentication (SNA), Lookup SIM Swap, Identity Match


      Note, the maintenance will be carried out on each of the following dates and times:



      07 June 2023 at 22:00 PDT until 08 June 2023 at 04:00 PDT


      14 June 2023 at 22:00 PDT until 15 June 2023 at 04:00 PDT


      20 June 2023 at 22:00 PDT until 21 June 2023 at 04:00 PDT


      03 July 2023 at 22:00 PDT until 04 July 2023 at 04:00 PDT
      Canada SMS Carrier Maintenance - Telus
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 07, 2023 - 21:00 PDT
      Scheduled - The Telus network in Canada is conducting a planned maintenance from 07 June 2023 at 21:00 PDT until 04 July 2023 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telus Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      07 June 2023 at 21:00 PDT until 08 June 2023 at 03:00 PDT

      14 June 2023 at 21:00 PDT until 15 June 2023 at 03:00 PDT

      20 June 2023 at 21:00 PDT until 21 June 2023 at 03:00 PDT

      03 July 2023 at 21:00 PDT until 04 July 2023 at 03:00 PDT
      SMS Delivery Delay To Rogers Wireless Network In Canada Over A Subset Of Short-code
      Update - We are continuing to experience SMS delivery delays when sending messages to Rogers Wireless Network In Canada over a subset of Short-code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 07, 2023 - 20:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Rogers Wireless Network In Canada over a subset of Short-code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 07, 2023 - 19:38 PDT
      SMS Delivery Failures to Telcell Network in Zimbabwe for Non-OTP Messages
      Update - We continue to experience SMS delivery delays when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
      Jun 07, 2023 - 14:51 PDT
      Update - We continue to experience SMS delivery delays when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
      Jun 06, 2023 - 14:43 PDT
      Update - We continue to experience SMS delivery delays when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
      Jun 05, 2023 - 14:49 PDT
      Update - We continue to experience SMS delivery delays when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates by June 5 2023 at 14:50 Pacific time or as soon as more information becomes available.
      Jun 01, 2023 - 14:50 PDT
      Update - We continue to experience SMS delivery delays when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates by June 1 2023 at 14:53 Pacific time or as soon as more information becomes available.
      May 30, 2023 - 14:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 29, 2023 - 14:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 28, 2023 - 15:16 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 27, 2023 - 15:10 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 26, 2023 - 15:20 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 25, 2023 - 15:28 PDT
      Update - We have confirmed that OTP messages are being correctly processed, the problem persist with non OTP messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 24, 2023 - 16:16 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 23, 2023 - 23:38 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      May 22, 2023 - 23:59 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 22, 2023 - 07:07 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 21, 2023 - 23:10 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 21, 2023 - 19:15 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 21, 2023 - 17:23 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 21, 2023 - 16:25 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS messages to Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 21, 2023 - 16:20 PDT
      Unable to Select Regulatory Compliance SIDs When Purchasing a Number
      Update - We are continuing to investigate an error with Phone Numbers where the regulatory compliance drop-downs for bundle SID or address SID are not allowing selection of compliant regulatory items. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 07, 2023 - 14:35 PDT
      Update - We are continuing to investigate an error with Phone Numbers where the regulatory compliance drop-downs for bundle SID or address SID are not allowing selection of compliant regulatory items. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 06, 2023 - 14:37 PDT
      Update - We are continuing to investigate an error with Phone Numbers where the regulatory compliance drop-downs for bundle SID or address SID are not allowing selection of compliant regulatory items. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 06, 2023 - 12:36 PDT
      Update - We are investigating an error with Phone Numbers where the regulatory compliance drop-downs for bundle SID or address SID are not allowing selection of compliant regulatory items. When this happens, the option to buy the number is greyed out. This error is intermittent and currently not isolated to any specific number type or country. At this time, if you see this error, open a case to Twilio Support to assist with provisioning the number to your account. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 06, 2023 - 11:36 PDT
      Investigating - Our monitoring systems have detected a potential issue with Bundle SID or Address SID option when buying a new number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 06, 2023 - 11:11 PDT
      SMS Delivery Delay and Failures on TNM Network in Malawi
      Update - We continue to experience SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 07, 2023 - 05:13 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 06, 2023 - 05:17 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 05, 2023 - 05:18 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 04, 2023 - 05:25 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 03, 2023 - 05:30 PDT
      Update - We continue to experience SMS delivery delay and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 02, 2023 - 05:30 PDT
      Update - We continue to experience SMS delivery delay and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jun 01, 2023 - 13:31 PDT
      Update - We continue to experience SMS Delivery Delay and Failures when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 01, 2023 - 05:40 PDT
      Update - We continue to experience SMS Delivery Delay and Failures when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 01, 2023 - 01:49 PDT
      Update - We continue to experience SMS delivery delay and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 31, 2023 - 23:56 PDT
      Investigating - We are experiencing SMS delivery delay and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 31, 2023 - 22:56 PDT
      Super SIM Network Connectivity Issues in APAC Region
      Update - We are experiencing Super SIM connectivity issues in APAC Region. We are continuing to investigate the source of the data connectivity issue with our carrier partners. We will provide another update in 24 hours or as soon as more information becomes available.
      Jun 06, 2023 - 23:13 PDT
      Update - We are experiencing Super SIM connectivity issues in APAC Region. We are continuing to investigate the source of the data connectivity issue with our carrier partners. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 06, 2023 - 07:17 PDT
      Update - Due to there being no issue with the signaling events that establish the connection between the device and the cellular networks, impacted devices connecting with Super SIM most likely will not end up in the Limited Service state required for the multi-IMSI failover process to occur. Moreover, due to the small percentage of devices identified that may be impacted, we will not be blocking connections on the impacted IMSIs across all Super SIMs to force devices into Limited Service to facilitate the IMSI failover. However, if you believe you are being actively impacted by this incident, please contact Twilio customer support to discuss account-specific changes we can put in place to help get your devices reconnected.We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 05, 2023 - 23:20 PDT
      Update - Due to there being no issue with the signaling events that establish the connection between the device and the cellular networks, impacted devices connecting with Super SIM most likely will not end up in the Limited Service state required for the multi-IMSI failover process to occur. Moreover, due to the small percentage of devices identified that may be impacted, we will not be blocking connections on the impacted IMSIs across all Super SIMs to force devices into Limited Service to facilitate the IMSI failover. However, if you believe you are being actively impacted by this incident, please contact Twilio customer support to discuss account-specific changes we can put in place to help get your devices reconnected.We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 05, 2023 - 19:20 PDT
      Update - Due to there being no issue with the signaling events that establish the connection between the device and the cellular networks, impacted devices connecting with Super SIM most likely will not end up in the Limited Service state required for the multi-IMSI failover process to occur. Moreover, due to the small percentage of devices identified that may be impacted, we will not be blocking connections on the impacted IMSIs across all Super SIMs to force devices into Limited Service to facilitate the IMSI failover. However, if you believe you are being actively impacted by this incident, please contact Twilio customer support to discuss account-specific changes we can put in place to help get your devices reconnected.
      Jun 05, 2023 - 17:18 PDT
      Update - We are investigating connectivity issues when using the 'sg1.super' APN with some Super SIM IMSIs. To be impacted, devices would need to both be configured to use the 'sg1.super' APN and be using one of the impacted IMSIs to connect to the cellular networks. The 'sg1.super' APN directs Super SIM traffic to our distributed internet breakout location in Singapore. Assuming that only devices deployed in APAC or Oceania regions would be configured to the use the 'sg1.super' APN to benefit from the lower latency offered by a closer breakout location, the countries with devices most likely to be impacted are Australia, Singapore, India, and the United Arab Emirates. For other countries throughout APAC and Oceania, other, non-impacted IMSIs are preferred. However, devices deployed elsewhere in the world that are configured to use the 'sg1.super' APN may be impacted if the impacted IMSIs are preferred in those countries. If you believe you have been impacted and are able to change the APN on your devices, you can set the APN to 'super' and your data will breakout in Virginia, USA.
      Jun 05, 2023 - 16:52 PDT
      Investigating - We are experiencing Super SIM connectivity issues in APAC Region. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 05, 2023 - 16:22 PDT
      Iraq SMS Carrier Maintenance - Zain
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 05, 2023 - 18:00 PDT
      Scheduled - The Zain network in Iraq is conducting a planned maintenance from 05 June 2023 at 18:00 PDT until 16 June 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Zain Iraq handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      05 June 2023 at 18:00 PDT until 05 June 2023 at 22:00 PDT

      07 June 2023 at 18:00 PDT until 07 June 2023 at 22:00 PDT

      10 June 2023 at 18:00 PDT until 10 June 2023 at 22:00 PDT

      12 June 2023 at 18:00 PDT until 12 June 2023 at 22:00 PDT

      14 June 2023 at 18:00 PDT until 14 June 2023 at 22:00 PDT

      16 June 2023 at 18:00 PDT until 16 June 2023 at 22:00 PDT
      PROGRAMMABLE MESSAGING Degraded Performance
      MMS Operational
      SMS Degraded Performance
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING ? Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Degraded Performance
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Degraded Performance
      Console Degraded Performance
      Event Streams Operational
      Debugger & Alerts Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Under Maintenance
      MMS Long Code, North America Operational
      SMS Short Code, North America Under Maintenance
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Degraded Performance
      SMS, APAC Operational
      SMS, Europe Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      Verify Silent Network Auth Under Maintenance
      Lookup Identity Match Under Maintenance
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Under Maintenance
      Legacy Identity MatchAndAttributes Operational
      SMS, Middle East & Africa Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      FRONTLINE Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      US SMS Carriers Maintenance - Small US Carriers Jun 8, 2023 02:00-04:00 PDT
      A subset of Small US networks in the US is conducting a planned maintenance from 08 Jun 2023 at 02:00 PDT until 08 Jun 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US Carriers.
      Posted on May 24, 2023 - 15:51 PDT
      Belarus SMS Carrier Maintenance - A1, MTS, Life Jun 8, 2023 03:00-07:30 PDT
      The A1, MTS and Life Network in Belarus is conducting a planned maintenance From 08 June 2023 at 03:00 PDT until 08 June 2023 at 07:30 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from A1, MTS and Life handsets.
      Posted on Jun 05, 2023 - 08:36 PDT
      New Zealand SMS Carrier Partner Maintenance Jun 8, 2023 03:30-04:00 PDT
      Our SMS carrier partner in New Zealand is conducting an emergency maintenance from 08 June 2023 at 03:30 PDT until 08 June 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand network handsets.
      Posted on Jun 07, 2023 - 22:29 PDT
      Voice Carrier Partner Maintenance Jun 8, 2023 10:00-13:00 PDT
      Our Voice carrier partner is conducting an emergency maintenance from 08 June 2023 at 10:01 PDT until 08 June 2023 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls to and from a subset of Twilio Indonesia phone numbers.
      Posted on Jun 06, 2023 - 15:22 PDT
      Canada Account Security Service Partner Maintenance Jun 8, 2023 23:00 - Jun 9, 2023 03:00 PDT
      Our Service Partner is conducting a planned maintenance from 08 June 2023 at 23:00 PDT until 09 June 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destination: Canada
      Impacted Products: Silent Network Authentication (SNA), Lookup SIM Swap, Identity Match.
      Posted on May 26, 2023 - 14:41 PDT
      Egypt SMS Carrier Maintenance - Etisalat Jun 9, 2023 16:00-21:00 PDT
      The Etisalat network in Egypt is conducting a planned maintenance from 09 Jun 2023 at 16:00 PDT until 09 Jun 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Etisalat Egypt handsets.
      Posted on Jun 03, 2023 - 17:11 PDT
      Planned Maintenance for Flex Insights Historical Reporting Jun 10, 2023 01:00-04:00 PDT
      The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, June 10th, 2023, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 3 hours. During the maintenance window Flex Insights Historical Reporting access will be unavailable.
      Posted on Jun 01, 2023 - 02:35 PDT
      Japan SMS Carrier Maintenance - KDDI Jun 12, 2023 12:00-13:00 PDT
      The KDDI Corporation in Japan is conducting a planned maintenance from 12 June 2023 at 12:00 PDT until 12 June 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI handsets.
      Posted on May 25, 2023 - 21:49 PDT
      Italy SMS Carrier Partner Maintenance Jun 12, 2023 12:30-18:30 PDT
      Our SMS carrier partner in Italy is conducting a planned maintenance from 12 June 2023 at 12:30 PDT until 12 June 2023 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy networks handsets.
      Posted on Jun 07, 2023 - 07:37 PDT
      South Africa SMS Carrier Maintenance - VodaCom Jun 12, 2023 13:00-20:00 PDT
      The VodaCom network in South Africa is conducting a planned maintenance from 12 June 2023 at 13:00 PDT until 12 June 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom SouthAfrica handsets.
      Posted on May 30, 2023 - 20:35 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 12, 2023 13:00-17:00 PDT
      The Tele2 Network in Russia is conducting a planned maintenance From 12 June 2023 at 13:00 PDT until 12 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets
      Posted on Jun 01, 2023 - 04:17 PDT
      UK SMS Carrier Partner Maintenance Jun 12, 2023 15:00-23:00 PDT
      Our SMS carrier partner in the UK is conducting a planned maintenance from 12 June 2023 at 15:00 PDT until 12 June 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from UK handsets.
      Posted on Apr 09, 2023 - 08:50 PDT
      Mexico SMS Carrier Maintenance - Telcel Jun 12, 2023 21:00-23:20 PDT
      The Telcel network in Mexico is conducting a Planned maintenance from 12 June 2023 at 21:00 PDT until 12 June 2023 at 23:20 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
      Posted on Jun 07, 2023 - 19:34 PDT
      US SMS Carrier Maintenance - Small US Carriers Jun 13, 2023 02:00-04:00 PDT
      A subset of small US networks in the US is conducting a planned maintenance from 13 June 2023 at 02:00 PDT until 13 June 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Posted on Jun 01, 2023 - 19:04 PDT
      South Africa SMS Carrier Maintenance - VodaCom Jun 14, 2023 13:00-20:00 PDT
      The VodaCom network in South Africa is conducting a planned maintenance from 14 June 2023 at 13:00 PDT until 14 June 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom SouthAfrica handsets.
      Posted on May 30, 2023 - 20:37 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 14, 2023 13:00-17:00 PDT
      The Tele2 Network in Russia is conducting a planned maintenance From 14 June 2023 at 13:00 PDT until 14 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets
      Posted on Jun 01, 2023 - 04:38 PDT
      Germany Account Security Carrier Partner Maintenance Jun 15, 2023 02:00-09:00 PDT
      Our Carrier Partner Telekom is conducting a planned maintenance from 15 June 2023 at 02:00 PDT until 15 June 2023 at 09:00 PDT. During the maintenance window, there could be intermittent API request failures for Telekom customers.
      Impacted Products: SNA, Lookup SIM Swap and Identity Match
      Posted on Jun 07, 2023 - 16:03 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 19, 2023 13:00-17:00 PDT
      The Tele2 Network in Russia is conducting a planned maintenance From 19 June 2023 at 13:00 PDT until 19 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets
      Posted on Jun 02, 2023 - 04:48 PDT
      US SMS and MMS Carrier Maintenance Jun 19, 2023 21:00 - Jun 22, 2023 21:00 PDT
      Our carrier partner in the US is conducting a planned maintenance from 19 June 2023 at 21:00 PDT until 06 July 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon US handsets when sending via US shortcode



      Note, the maintenance will be carried out on each of the following dates and times:

      19 June 2023 at 21:00 PDT until 20 June 2023 at 21:00 PDT


      27 June 2023 at 21:00 PDT until 28 June 2023 at 21:00 PDT


      05 July 2023 at 21:00 PDT until 06 July 2023 at 21:00 PDT
      Posted on Jun 05, 2023 - 16:48 PDT
      Japan SMS Carrier Maintenance - KDDI Jun 21, 2023 11:00-13:00 PDT
      The KDDI Corporation in Japan is conducting a planned maintenance from 21 June 2023 at 11:00 PDT until 21 June 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
      Posted on Jun 07, 2023 - 00:49 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 21, 2023 13:00-17:00 PDT
      The Tele2 Network in Russia is conducting a planned maintenance From 21 June 2023 at 13:00 PDT until 21 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets
      Posted on Jun 02, 2023 - 04:58 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 26, 2023 13:00-17:00 PDT
      The Tele2 Network in Russia is conducting a planned maintenance From 26 June 2023 at 13:00 PDT until 26 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets
      Posted on Jun 02, 2023 - 05:00 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 28, 2023 13:00-17:00 PDT
      The Tele2 Network in Russia is conducting a planned maintenance From 28 June 2023 at 13:00 PDT until 28 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets
      Posted on Jun 02, 2023 - 05:12 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jun 7, 2023
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 7, 20:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 7, 15:00 PDT
      Scheduled - Our Carrier Partner Vodafone UK is conducting a planned maintenance from 07 June 2023 at 15:00 PST until 07 June 2023 at 20:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.
      Impacted Products: SNA, Lookup SIM Swap and Identity Match
      Jun 1, 16:30 PDT
      SMS Delivery Delays to Orange in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange in Cameroon. This incident has been resolved.
      Jun 7, 17:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 15:52 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 13:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 12:43 PDT
      SMS Delivery Delays to Claro in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
      Jun 7, 17:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 15:27 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 13:12 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 12:12 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Jun 7, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 7, 13:00 PDT
      Scheduled - The Tele2 Network in Russia is conducting a planned maintenance From 07 June 2023 at 13:00 PDT until 07 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Jun 1, 04:09 PDT
      Connectivity Lost on ~2% of Super SIM Devices
      Resolved - Super SIM Connectivity loss has been resolved and is operating normally at this time.
      Jun 7, 13:38 PDT
      Monitoring - We are now seeing recovery of the previously reported connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 11:36 PDT
      Update - Beginning at 12:05 Pacific time, we observed ~2% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Jun 7, 10:41 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 10:34 PDT
      SMS Delivery Failures to Chile Entel and Telefonica Network From Chile Phone Numbers
      Resolved - Twilio SMS was degraded for 8 hours between 12:30 and 08:30 Pacific Time on 06/07/2023. During this period of time, customers may have experienced SMS delivery failures to Chile Entel and Telefonica network from Chile phone numbers. The issue has now been resolved.
      Jun 7, 08:49 PDT
      Alerted: Errors for Console and API Requests
      Resolved - This incident is related to errors for console and API requests. Please refer to https://status.twilio.com/incidents/661ms3wcbksl for more details.
      Jun 7, 08:04 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 07:16 PDT
      Errors for Console and API Requests
      Resolved - Twilio Console, API, TaskRouter, and Debugger were degraded for 4 minutes between 06:41 and 06:44 Pacific Time on 06/07/2023. During this period of time, customers may have experienced 5XX errors for multiple API endpoints and the console. Customers were not able to make/receive calls on Flex. Webhooks for debug events were not received either. The issue has now been resolved.
      Jun 7, 07:58 PDT
      Investigating - Our monitoring systems have detected a potential issue with Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 06:54 PDT
      SMS Delivery Delays To Telenor in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor in Pakistan. This incident has been resolved.
      Jun 7, 05:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 03:13 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telenor in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 02:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 01:38 PDT
      United States Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 7, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 23:00 PDT
      Scheduled - Our Carrier Partner Verizon Wireless US is conducting an emergency maintenance from 06 June 2023 at 23:00 PDT until 07 June 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless US customers.



      Impacted Products: Legacy Identity MatchAndAttributes
      Jun 6, 22:39 PDT
      Jun 6, 2023
      Inbound Call Failure To A Subset Of Phone Numbers In Norway
      Resolved - The issue affecting inbound calls to a subset of Twilio Norway phone numbers has been resolved, and the service is functioning normally at this time.
      Jun 6, 23:47 PDT
      Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Norway phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 22:02 PDT
      Identified - The issue causing inbound call failures to a subset of Twilio phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 21:12 PDT
      Germany Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 6, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 17:00 PDT
      Scheduled - Our Voice carrier partner in Germany is conducting an emergency maintenance from 06 June 2023 at 17:00 PDT until 06 June 2023 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio Germany phone numbers.
      Jun 5, 12:06 PDT
      Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 6, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 17:00 PDT
      Scheduled - Our Voice carrier partner in Germany and Austria is conducting a planned maintenance from 06 June 2023 at 17:00 PDT until 06 June 2023 at 21:00 PDT. During the maintenance window there could be intermittent call failures to a subset of Germany and Austria phone numbers.
      May 31, 09:06 PDT
      South Africa SMS Carrier Maintenance - VodaCom
      Completed - The scheduled maintenance has been completed.
      Jun 6, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 12:00 PDT
      Scheduled - The VodaCom network in South Africa is conducting a planned maintenance from 06 June 2023 at 12:00 PDT until 06 June 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom SouthAfrica handsets.
      May 30, 20:32 PDT
      SMS Delivery Delays to Movistar in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar in Chile. This incident has been resolved.
      Jun 6, 16:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 14:37 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 13:55 PDT
      Update - We are continuing to investigate this issue.
      Jun 6, 12:58 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 12:55 PDT
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the issue with Flex Insights dashboard, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Jun 6, 11:26 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex Insights dashboards. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 6, 11:17 PDT
      Stuck Tasks in Flex TeamsView
      Resolved - Stuck tasks in Flex TeamsView has been resolved, and it is operating normally at this time. If you are still facing this issue, please report it to us through a support ticket.
      Jun 6, 09:39 PDT
      Monitoring - Flex TeamViews is now operating normally. We will continue to monitor for system stability. We'll provide another update within 16 hours or as soon as more information becomes available.
      Jun 5, 15:27 PDT
      Identified - Our engineers have identified the issue within Flex TeamsView and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 12:47 PDT
      Update - Our engineers have identified the issue causing stuck tasks in Flex TeamsView and are working to deploy a fix. If you are facing this issue, please report it to us through a support ticket. All stuck tasks will be cleared automatically in 7 days. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 11:48 PDT
      Update - We are investigating stuck tasks in Flex TeamsView. Some customers could see tasks that have been already completed, still showing up on the dashboard. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 11:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex TeamsView. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 11:01 PDT
      Upgrade Error in Console
      Resolved - Upgrade option in the Console has been resolved and is operating normally at this time.
      Jun 6, 09:09 PDT
      Monitoring - Upgrade option in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 08:37 PDT
      Investigating - We are investigating an issue with upgrade option in Console. Customers who click on the Upgrade link at the top of the Console will be shown a 404. There is an alternative Upgrade link available on the left menu which will allow customers visit the Upgrade page. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 08:28 PDT
      SMS Delivery Delays To Movilnet in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movilnet in Venezuela. This incident has been resolved.
      Jun 6, 06:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movilnet in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 04:51 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movilnet in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 02:05 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movilnet in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 00:12 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movilnet in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 23:19 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 22:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 05 June 2023 at 22:00 PDT until 06 June 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 30, 16:36 PDT
      US SMS Carriers Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jun 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 02:00 PDT
      Scheduled - A subset of Small US networks in the US is conducting a planned maintenance from 06 Jun 2023 at 02:00 PDT until 06 Jun 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US Carriers.
      May 24, 15:50 PDT
      Lookup Identity Match Failures For US Numbers
      Resolved - We are no longer experiencing issues with the Identity Match API for US phone numbers. This incident has been resolved.
      Jun 6, 00:48 PDT
      Monitoring - The Identity Match API for US phone numbers now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 23:01 PDT
      Identified - We are experiencing intermittent issues with the Identity Match API for US phone numbers. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 22:01 PDT
      Jun 5, 2023
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Jun 5, 21:15 PDT
      Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 21:05 PDT
      Belarus SMS Carrier Maintenance - A1, MTS , Life
      Completed - The scheduled maintenance has been completed.
      Jun 5, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 15:00 PDT
      Scheduled - The A1, MTS and Life Network in Belarus is conducting a planned maintenance From 05 June 2023 at 15:00 PDT until 05 June 2023 at 20:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from A1, MTS and Life handsets.
      Jun 1, 16:05 PDT
      SMS Delivery Delays/Failures to Orange network in French Guiana
      Resolved - We are no longer experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana. This incident has been resolved.
      Jun 5, 17:14 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Orange network in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 15:21 PDT
      Update - We are experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana, potentially impacting 52.29% of overall Twilio Traffic within this network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 13:09 PDT
      Investigating - We are experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana, potentially impacting 52.29% of overall Twilio Traffic within this network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 12:09 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Jun 5, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 13:01 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a planned maintenance from 5 June 2023 at 13:00 PDT until 5 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Megafon and Yota Russia handsets.
      Jun 1, 07:11 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Jun 5, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 13:01 PDT
      Scheduled - The Tele2 Network in Russia is conducting a planned maintenance From 05 June 2023 at 13:00 PDT until 05 June 2023 at 17:00 PDT. During the maintenance window. There could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Jun 1, 03:19 PDT
      MMS/SMS Delivery Report Delays for SMPP Customers on Multiple US Carriers
      Resolved - We are no longer experiencing delivery report delays for SMS and MMS across multiple US Carriers. This incident has been resolved.
      Jun 5, 15:50 PDT
      Monitoring - We are observing recovery in delivery report delays for both SMS and MMS on multiple US Carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jun 5, 15:29 PDT
      Update - We are experiencing delays in receiving message delivery reports for both SMS and MMS on multiple US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 15:16 PDT
      Investigating - We are experiencing delays in receiving message delivery reports. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jun 5, 15:08 PDT
      Twilio IoT & KORE Account Linking Links Expiring
      Resolved - We have deployed a fix that will correctly generate a valid link visiting "Link a KORE Account" page. If you were previously blocked due to having an expired link, please try clicking the button in the Twilio Console to create your KORE account again to go to KORE and complete the account linking process.
      Jun 5, 14:30 PDT
      Identified - If you previously viewed the "Link a KORE Account" page in Internet of Things section of the Twilio Console, but did not complete the process within 24 hours of first viewing the page, the link to that takes you to the KORE Console to create your account will have expired and no longer be valid. Our team has identified the issue and is actively working to resolve it. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 13:19 PDT
      Investigating - If you previously viewed the "Link a KORE Account" page in Internet of Things section of the Twilio Console but did not complete the process within 24 hours of first viewing the page, the link to that takes you to the KORE Console to create your account will have expired and no longer be valid. Our team is investigating how to allow you to get a refreshed link so you can complete the account linking process. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 12:19 PDT
      Japan SMS Carrier Maintenance - Softbank
      Completed - The scheduled maintenance has been completed.
      Jun 5, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 10:00 PDT
      Scheduled - The Softbank network in Japan is conducting an emergency maintenance from 05 June 2023 at 10:00 PDT until 05 June 2023 at 14:00 PDT.
      During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Jun 3, 00:47 PDT
      Our Engineers are Investigating an Issue with Programmable Wireless DataSession Resource
      Resolved - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Wireless DataSession Resource and was degraded between 13:01 and 13:12 PDT on 06/05/2023. During this period, customers may have experienced errors when viewing Programmable Wireless Data Sessions in Console or received HTTP 500's being returned from the API when making requests to the DataSessions Resource.
      Jun 5, 12:00 PDT
      Inbound SMS Delivery Delays to a Subset of Twilio Philippines Phone Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. This incident has been resolved.
      Jun 5, 05:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 04:12 PDT
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jun 4, 18:13 PDT
      Update - We are continuing to investigate this issue.
      Jun 4, 18:10 PDT
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jun 4, 15:23 PDT
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 3, 23:33 PDT
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 3, 15:33 PDT
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 3, 11:41 PDT
      Update - We are still experiencing inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 09:45 PDT
      Investigating - We are experiencing inbound SMS delivery delays when sending messages to a subset of Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 3, 08:41 PDT
      Jun 4, 2023
      US SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jun 4, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 19:00 PDT
      Scheduled - The AT&T network in US is conducting a planned maintenance from 03 June 2023 at 19:00 PDT until 04 June 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T US handsets.
      May 24, 08:13 PDT
      SMS Delivery Delays to Moov Network in Côte D'Ivoire
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. This incident has been resolved.
      Jun 4, 10:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 08:08 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jun 3, 13:40 PDT
      Update - We still continue experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jun 2, 13:41 PDT
      Update - We still continue experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 1, 21:52 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 1, 13:52 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 1, 10:05 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 07:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 06:25 PDT
      SMS Delivery Delays to Digicel Network in Papua New Guinea
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digicel Network in Papua New Guinea. This incident has been resolved.
      Jun 4, 05:46 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digicel Network in Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 03:47 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Digicel Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information
      Jun 4, 00:03 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Digicel Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information
      Jun 3, 22:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Digicel Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information
      Jun 3, 21:03 PDT
      SMS Delivery Delays To Orange Network In Sierra Leone
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network In Sierra Leone. This incident has been resolved.
      Jun 4, 02:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Sierra Leone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 01:09 PDT
      Update - We continue to experience SMS Delivery Delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jun 3, 20:57 PDT
      Update - We continue to experience SMS Delivery Delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 3, 04:57 PDT
      Update - We continue to experience SMS Delivery Delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 2, 21:05 PDT
      Update - We are continuing to experience SMS Delivery Delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 17:05 PDT
      Update - We are continuing to experience SMS Delivery Delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 15:22 PDT
      Update - We are experiencing SMS Delivery Delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 14:27 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Orange Network In Sierra Leone. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 2, 14:20 PDT
      Voice Quality Issue for a subset of Twilio Irish Numbers
      Resolved - Issue regarding bad audio quality on a subset of calls to Irish Twilio numbers has been resolved and service is operating normally at this time.
      Jun 4, 01:56 PDT
      Monitoring - We have started seeing recovery in audio quality on a subset of calls to Irish Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 00:41 PDT
      Update - We are continuing to investigate a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 3, 08:59 PDT
      Update - We are continuing to investigate a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jun 2, 17:01 PDT
      Update - We continue investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 2, 09:12 PDT
      Update - We are investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 05:19 PDT
      Update - We are investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 03:19 PDT
      Investigating - We are investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jun 2, 02:22 PDT
      Jun 3, 2023
      SMS Delivery Failures to Claro Network in Puerto Rico
      Resolved - We are no longer experiencing SMS delivery failures to Claro Network in Puerto Rico over a subset of short-code numbers. This incident has been resolved.
      Jun 3, 18:40 PDT
      Update - We continue to observe successful SMS delivery to Claro Network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 16:40 PDT
      Monitoring - We are observing successful SMS delivery to Claro Network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jun 3, 16:14 PDT
      Update - We continue experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 3, 16:01 PDT
      Update - We continue experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 3, 12:19 PDT
      Update - We are still experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 10:22 PDT
      Investigating - We are experiencing SMS delivery failures to Claro Network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 3, 09:07 PDT
      SMS Delivery Delay to MPT Network in Myanmar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MPT network in Myanmar. This incident has been resolved.
      Jun 3, 08:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MPT network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 06:17 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 04:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 3, 03:18 PDT
      Conversations Service Returning 5xxs
      Resolved - A set of Twilio services (Twilio Conversations, Sync, Verify and Flex) were degraded for 1 minute between 05:07 and 05:08 Pacific Time. During this period of time customers may have experienced and elevated number of 5xx errors and latency on the API endpoints. Additionally, SDKs might have had issues connecting to Twilio websocket infrastructure.

      It is possible that due to degradation of the Twilio Conversations services, Default Conversation Service can be incorrect for some customers. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. The issue has now been resolved.
      Jun 3, 07:04 PDT
      Update - A set of Twilio services (Twilio Conversations, Sync, Verify and Flex) were degraded for 1 minute between 05:07 and 05:08 Pacific Time. During this period of time customers may have experienced and elevated number of 5xx errors and latency on the API endpoints. Additionally, SDKs might have had issues connecting to Twilio websocket infrastructure.

      It is possible that due to degradation of the Twilio Conversations services, Default Conversation Service can be incorrect for some customers. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. The issue has now been resolved.
      Jun 3, 07:03 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Conversations. We will follow up and provide customer impact details within 2 hours.
      Jun 3, 06:22 PDT
      Jun 2, 2023
      Egypt SMS Carrier Maintenance - Etisalat
      Completed - The scheduled maintenance has been completed.
      Jun 2, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 2, 16:01 PDT
      Scheduled - The Etisalat network in Egypt is conducting an emergency maintenance from 02 Jun 2023 at 16:00 PDT until 02 Jun 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Etisalat Egypt handsets.
      May 31, 20:49 PDT
      SMS Delivery Delay to Claro Network in Uruguay
      Resolved - We are no longer experiencing SMS delivery delay to Claro network in Uruguay. This incident has been resolved.
      Jun 2, 16:05 PDT
      Monitoring - We are observing recovery with SMS delivery delay to Claro network in Uruguay. We will continue to monitor the issue to ensure a full recovery, and provide an update in 2 hours or as soon as we have more information.
      Jun 2, 14:19 PDT
      Update - We continue to experience SMS delivery delay to Claro network in Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 2, 06:25 PDT
      Update - We are still experiencing SMS delivery delay to Claro network in Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 02:29 PDT
      Update - We are still experiencing SMS delivery delay to Claro network in Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 00:34 PDT
      Investigating - We are experiencing SMS delivery delay to Claro network in Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 23:42 PDT
      SMS Delivery Delays to Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network in Cameroon. This incident has been resolved.
      Jun 2, 15:53 PDT
      Monitoring - We are observing recovery with SMS delivery delays when sending messages to Orange network in Cameroon. We will continue to monitor the issue to ensure a full recovery, and provide an update again in 2 hours.
      Jun 2, 14:35 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 2, 14:06 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 10:10 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 08:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 07:12 PDT
      No Audio for Inbound/Outbound Calls Via Japanese Toll-Free Numbers
      Resolved - The incident causing inbound/outbound audio calls to Japanese toll-free phone numbers has been resolved and service is operating normally at this time.
      Jun 2, 11:17 PDT
      Monitoring - Inbound/outbound audio calls to Japanese toll-free phone numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 08:51 PDT
      Identified - Our engineers have identified the issue causing no audio on inbound/outbound calls to Japanese toll-free phone numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 07:49 PDT
      Update - We are observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 03:46 PDT
      Update - We are observing no audio on inbound/outbound calls to Japanese toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 01:50 PDT
      Investigating - We are observing no audio on inbound calls to Japanese toll-free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 00:55 PDT
      SMS Delivery Report Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing delivery report delays to AT&T network in Mexico. This incident has been resolved.
      Jun 2, 09:01 PDT
      Monitoring - We are observing recovery in delivery report delays to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 07:03 PDT
      Update - We are still experiencing delays in receiving message delivery reports to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 05:07 PDT
      Update - We are still experiencing delays in receiving message delivery reports to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 03:10 PDT
      Investigating - We are experiencing delays in receiving message delivery reports to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 02:17 PDT
      Canada Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 2, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 23:00 PDT
      Scheduled - Our Service Partner is conducting a planned maintenance from 01 June 2023 at 23:00 PDT until 02 June 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destination: Canada
      Impacted Products: Identity Match.
      May 21, 23:01 PDT
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 2, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 11:00 PDT
      Scheduled - Our Carrier Partner Three UK is conducting a planned maintenance from 01 June 2023 at 11:00 PDT until 02 June 2023 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for UK.
      Impacted Products: Lookup SIM Swap and Identity Match.
      May 25, 05:14 PDT
      Global Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Jun 2, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 08:00 PDT
      Scheduled - Our Global Carrier Partner Three UK is conducting a planned maintenance from 01 June 2023 at 08:00 PDT until 01 June 2023 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destinations: Austria, Indonesia, Italy, UK
      Impacted Products - Carrier
      Silent Network Authentication (SNA) - 3 Indonesia, Wind (Tre) Italy, Three UK
      Lookup SIM Swap - 3 Austria, Wind (Tre) Italy, Three UK
      Identity Match - Wind (Tre) Italy, Three UK
      May 30, 09:06 PDT
      Jun 1, 2023
      US SMS Carriers Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jun 1, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 19:00 PDT
      Scheduled - A subset of Small US networks in the US is conducting a planned maintenance from 01 Jun 2023 at 19:00 PDT until 01 Jun 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US Carriers.
      May 26, 15:58 PDT
      Billing Issues With Subset of IoT Customers
      Resolved - Our engineers have deployed a fix, and the service has recovered fully. This incident has been resolved.
      Jun 1, 18:40 PDT
      Update - Since midnight UTC today, IoT usage from May 28 through May 31st has been incorrectly counted twice when calculating your Twilio account balance. This would have caused your account balance to appear lower than it should and may have led to your credit card being charged to bring your account balance back up to amount set in your auto recharge settings. Our engineering team is currently working on stopping the double counting of the usage so your balance will be correctly reflected, including any additional funds that may have been added to your account from your auto recharge being triggered.

      We expect to provide another update in 4 hours, or as soon as we have more information.
      Jun 1, 17:19 PDT
      Update - Since midnight UTC today, IoT usage from May 28 through May 31st has been incorrectly counted twice when calculating your Twilio account balance. This would have caused your account balance to appear lower than it should and may have led to your credit card being charged to bring your account balance back up to amount set in your auto recharge settings. Our engineering team is currently working on stopping the double counting of the usage so your balance will be correctly reflected, including any additional funds that may have been added to your account from your auto recharge being triggered.

      We expect to provide another update in 2 hours, or as soon as we have more information.
      Jun 1, 15:22 PDT
      Identified - Since midnight UTC today, IoT usage from May 28 through May 31st has been incorrectly counted twice when calculating your Twilio account balance. This would have caused your account balance to appear lower than it should and may have led to your credit card being charged to bring your account balance back up to amount set in your auto recharge settings. Our engineering team is currently working on stopping the double counting of the usage so your balance will be correctly reflected, including any additional funds that may have been added to your account from your auto recharge being triggered.
      Jun 1, 14:13 PDT
      Update - We've become aware of an issue with Billing under IoT. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
      Jun 1, 13:46 PDT
      Investigating - Our monitoring systems have detected a potential issue with IoT Billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 1, 13:30 PDT
      Russia SMS Carrier Maintenance - Win Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 1, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 14:00 PDT
      Scheduled - The Win Mobile network in Russia is conducting an emergency maintenance from 01 Jun 2023 at 14:00 PDT until 01 Jun 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Win Mobile Russia handsets.
      May 31, 19:33 PDT
      Issues Accessing Call Logs Within Twilio Console
      Resolved - Our engineers have deployed a fix, and the service has recovered fully. This incident has been resolved.
      Jun 1, 15:54 PDT
      Update - Our engineers have identified the root cause of issue accessing the Call Logs tab from within the Active Numbers page in Twilio Console, and are working on implementing a fix. We will provide another update in 2 hours or as soon as we have more information.
      Jun 1, 14:53 PDT
      Identified - Our engineers have identified the root cause of issue accessing the Call Logs tab from within the Active Numbers page in Twilio Console, and are working on implementing a fix. We will provide another update in 1 hour or as soon as we have more information.
      Jun 1, 13:56 PDT
      Update - We've become aware of an issue with accessing the Call Logs tab from within the Active Numbers page in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.

      As a workaround, please access call logs from within the Monitor tab in Twilio Console.
      Jun 1, 13:26 PDT
      Investigating - We've become aware of a potential issue with Voice call logs in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 1, 12:33 PDT
      SMS delivery delays to Altan Redes in Mexico
      Resolved - We are no longer experiencing SMS delivery delays to Altan Redes in Mexico. This incident has been resolved.
      Jun 1, 15:23 PDT
      Update - We are continuing to experience SMS delivery delays to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 13:16 PDT
      Update - We are experiencing SMS delivery delays to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 12:17 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Altan Redes in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 1, 12:10 PDT
      Japan SMS Carrier Maintenance - KDDI
      Completed - The scheduled maintenance has been completed.
      Jun 1, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 03:00 PDT
      Scheduled - The KDDI Corporation in Japan is conducting a planned maintenance from 01 June 2023 at 03:00 PDT until 01 June 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI handsets.
      May 26, 05:54 PDT
      Conversations Service Returning 404s
      Resolved - Default Conversation Service is operational now. If you are still seeing 404s, please update the Default Service in Twilio Console under Conversations.
      Jun 1, 10:53 PDT
      Monitoring - Our engineers have identified the issue causing Default Conversations service returning 404s for some customers when fetching or updating a Conversation, and the issue has been mitigated. If you have noticed that your Default Conversation Service was not correct, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 1, 10:12 PDT
      Update - Our engineers have identified the issue causing Default Conversations service returning 404s for some customers when fetching or updating a Conversation, and are still working to deploy a fix. If you have noticed that your Default Conversation Service was not correct, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 31, 09:47 PDT
      Identified - Our engineers have identified the issue causing Default Conversations service returning 404s for some customers when fetching or updating a Conversation, and are working to deploy a fix. If you have noticed that your Default Conversation Service was not correct, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 31, 08:41 PDT
      Update - We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 8 hours or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      May 31, 00:23 PDT
      Update - We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      May 30, 20:31 PDT
      Update - We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      May 30, 18:36 PDT
      Update - We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      May 30, 17:39 PDT
      Update - We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      May 30, 17:37 PDT
      Investigating - Our monitoring systems have detected a potential issue with Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 15:37 PDT
      Live Logging Issues
      Resolved - Live logging was degraded for 2 hours and 47 minutes between 06:01 and 08:48 Pacific Time on 06/01/2023. During this period of time, customers may have experienced problems with live logging, function invocations and deployments remained unaffected. The issue has now been resolved.
      Jun 1, 10:15 PDT
      Update - Live logging was degraded for 2 hours and 47 minutes between 06:01 and 08:48 Pacific Time on 06/01/2023. During this period of time, customers may have experienced problems with live logging, function invocations and deployments remained unaffected. The issue has now been resolved.
      Jun 1, 10:14 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Functions that were degraded for 2 hours and 47 minutes between 06:01 and 08:48 Pacific Time on 06/01/2023. During this period, customers may have experienced problems with live logging. We will follow up and provide customer impact details within 2 hours.
      Jun 1, 09:27 PDT
      SMS Delivery Failures to and from Multiple US Networks
      Resolved - We are no longer experiencing SMS delivery failures to and from Multiple US Networks using subset of 10DLC longcodes. This incident has been resolved.
      Jun 1, 05:53 PDT
      Monitoring - We are observing successful SMS delivery to and from Multiple US Networks using subset of 10DLC longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 04:04 PDT
      Investigating - We are experiencing SMS delivery failures sending to and receiving from Multiple US Networks using subset of 10DLC longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 03:07 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 1, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 23:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 31 May 2023 at 23:00 PDT until 01 June 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 29, 15:14 PDT
      SMS Delivery Delays to GrameenPhone Network in Bangladesh
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
      Jun 1, 04:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 02:49 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 01:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 00:06 PDT
      US SMS Carriers Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jun 1, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 21:01 PDT
      Scheduled - A subset of Small US networks in the US is conducting a planned maintenance from 31 May 2023 at 21:00 PDT until 1 June 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US Carriers.
      May 26, 16:11 PDT
      SMS Delivery Delays to Smart Network in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages using International pre-registered sender ID to Smart network in Philippines. This incident has been resolved.
      Jun 1, 01:43 PDT
      Update - We are continue observing recovery in SMS delivery delays when sending messages using International pre-registered sender ID to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 01:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages using International pre-registered sender ID to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 23:32 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages using International pre-registered sender ID to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 31, 19:28 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 31, 15:28 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 13:31 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 12:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 31, 11:37 PDT
      Video Recording Service is Failing for Programmable Video
      Resolved - The video recording service failure has been resolved and programmable video is operating normally at this time.
      Jun 1, 01:05 PDT
      Monitoring - The video recording service in programmable video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 1, 00:41 PDT
      Investigating - We are investigating a service failure with video recording service in programmable video. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jun 1, 00:17 PDT
      Panama SMS Carrier Maintenance - Cable and Wireless Panama
      Completed - The scheduled maintenance has been completed.
      Jun 1, 01:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 21:01 PDT
      Scheduled - The Cable and Wireless Panama network in Panama is conducting an emergency maintenance from 30 May 2023 at 21:00 PDT until 31 May 2023 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Cable and Wireless Panama Panama handsets.
      May 30, 18:21 PDT
      US and Canada SMS and MMS Carrier partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 1, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting planned maintenance from 31 May 2023 at 20:00 PDT until 01 June 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Apr 24, 14:21 PDT
      May 31, 2023
      Outbound Call Failures From a subset of Prefix in Japan
      Resolved - We are no longer experiencing Outbound Call failures from a subset of Prefix in Japan. This incident has been resolved.
      May 31, 23:40 PDT
      Update - We are still observing recovery in Outbound calls from a subset of prefix in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      May 31, 23:13 PDT
      Monitoring - We are observing recovery in Outbound calls from a subset of prefix in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      May 31, 22:31 PDT
      Investigating - We are experiencing Outbound Call failures from a subset of Prefix in Japan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 31, 21:36 PDT
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the Billing console issue and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 31, 19:09 PDT
      Investigating - Our monitoring systems have detected a potential issue with billing console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 31, 18:46 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 31, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 13:01 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 31 May 2023 at 13:00 PDT until 31 May 2023 at 18:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio’s France phone numbers.
      May 12, 17:19 PDT
      Kazakhstan SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      May 31, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 11:00 PDT
      Scheduled - The Tele2 network in Kazakhstan is conducting an emergency maintenance from 31 May 2023 at 11:00 PDT until 31 May 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Kazakhstan handsets.
      May 31, 06:16 PDT
      Russia SMS Carrier Maintenance - Megafone and Yota
      Completed - The scheduled maintenance has been completed.
      May 31, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 13:01 PDT
      Scheduled - The Megafone and Yota networks in Russia are conducting an emergency maintenance from 31 May 2023 at 13:00 PDT until 31 May 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafone & Yota Russia handsets.
      May 31, 05:24 PDT
      Cyprus SMS Carrier Maintenance - MTN
      Completed - The scheduled maintenance has been completed.
      May 31, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 15:00 PDT
      Scheduled - The MTN network in Cyprus is conducting an emergency maintenance from 31 May 2023 at 15:00 PDT until 31 May 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN Cyprus handsets.
      May 30, 14:37 PDT
      Outbound SMS Delivery Delays and Failures to Telefonica in Mexico
      Resolved - We are no longer experiencing Outbound SMS delivery delays and failures to Telefonica in Mexico. This incident has been resolved.
      May 31, 16:54 PDT
      Monitoring - We are observing recovery in Outbound SMS delivery delays and failures to Telefonica in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 14:57 PDT
      Update - We are experiencing outbound SMS delivery delays and failures to Telefonica in Mexico. Our engineering team has been alerted and is actively investigating. We will update in 2 hours or as soon as we have more information.
      May 31, 13:16 PDT
      Investigating - Our monitoring systems have detected a potential issue with Outbound SMS delivery delays and failures to Telefonica in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 31, 13:09 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      May 31, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 10:02 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 31 May 2023 at 10:00 PDT until 31 May 2023 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      May 29, 13:28 PDT
      SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes and Long Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. This incident has been resolved.
      May 31, 13:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 11:35 PDT
      Update - We are still experiencing SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      May 31, 10:49 PDT
      Update - We are experiencing SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      May 31, 09:52 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 31, 09:37 PDT
      SMS Delivery and Calls Failure from and to Smart Telecom Network in Nepal
      Resolved - We are still experiencing SMS delivery and Calls failures from and to Smart Telecom network in Nepal. Taking into consideration the impact of this, we are closing this incident post and will reach out to the impacted customers individually for further follow-ups.
      May 31, 10:37 PDT
      Update - We are still experiencing SMS delivery and Calls failures from and to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 30, 16:59 PDT
      Update - We are still experiencing SMS delivery and Calls failures from and to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 29, 17:10 PDT
      Update - We are still experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 29, 13:24 PDT
      Update - We are still experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 28, 13:39 PDT
      Update - We are still experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
      May 27, 13:30 PDT
      Update - We are still experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
      May 26, 13:40 PDT
      Update - We are still experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
      May 25, 13:44 PDT
      Update - We continue to observe SMS delivery delays and failures when sending messages to the Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 24, 21:04 PDT
      Update - We are continuing to investigate this issue.
      May 24, 13:18 PDT
      Update - We continue to observe SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 24, 13:18 PDT
      Update - We are still experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 24, 09:26 PDT
      Update - We continue to observe SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 24, 07:28 PDT
      Investigating - We are experiencing SMS delivery delays and failures sending to Smart Telecom network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 24, 06:31 PDT
      SMS Delivery Delays and Failures to Lime Network in Jamaica
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Lime Network in Jamaica. This incident has been resolved.
      May 31, 10:36 PDT
      Monitoring - We are observing recovery in SMS delivery delay sand failures when sending messages to Lime Network in Jamaica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 08:27 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Lime Network in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 06:26 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Lime Network in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 31, 05:31 PDT
      Japan Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 31, 07:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 07:00 PDT
      Scheduled - Our Voice carrier partner in the Japan is conducting an emergency maintenance from 31 May 2023 at 07:00 PDT until 31 May 2023 at 07:30 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio Japan phone numbers.
      May 30, 07:57 PDT
      SMS Delivery Delays and Failures to Megafon in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Megafon in Tajikistan. This incident has been resolved.
      May 31, 03:54 PDT
      Update - We are continuing to observe recovery in SMS delivery delays and failures to Megafon in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 02:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures to Megafon in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 00:12 PDT
      Update - We continue experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 30, 20:36 PDT
      Update - We continue experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 30, 18:50 PDT
      Investigating - We continue experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 30, 18:02 PDT
      Update - We are continuing to observe recovery in SMS delivery delays and failures to Megafon in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 16:09 PDT
      Update - We are continuing to observe recovery in SMS delivery delays and failures to Megafon in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 14:17 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures to Megafon in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 12:17 PDT
      Update - We continue experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 30, 09:04 PDT
      Update - We are still experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 30, 04:40 PDT
      Update - We are still experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 30, 02:39 PDT
      Investigating - We are experiencing SMS delivery delays and failures to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 30, 01:45 PDT
      US SMS Carriers Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      May 31, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 21:00 PDT
      Scheduled - A subset of Small US networks in the US is conducting a planned maintenance from 30 May 2023 at 21:00 PDT until 31 May 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US Carriers.
      May 25, 00:01 PDT
      May 30, 2023
      SMS Delivery Reports Delays to MTN Network in Multiple African Countries
      Resolved - We are no longer experiencing delivery report delays SMS Delivery Report Delays To Multiple MTN Networks. This incident has been resolved.
      May 30, 22:06 PDT
      Update - We are still observing recovery in delivery report delays when sending to MTN network in multiple African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
      May 30, 09:59 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to MTN network in multiple African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 07:58 PDT
      Update - We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 16 hours or as soon as more information becomes available.
      May 30, 04:26 PDT
      Update - We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 8 hours or as soon as more information becomes available.
      May 29, 20:26 PDT
      Update - We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 4 hours or as soon as more information becomes available.
      May 29, 16:26 PDT
      Update - We continue to experience delays in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 14:57 PDT
      Identified - We are experiencing delay in receiving SMS delivery reports to MTN network in multiple African countries. Our engineers are working with our carrier partner to resolve the issue. SMS delivery is not impacted for this problem. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 14:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays To Multiple MTN Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 13:38 PDT
      Netherlands SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 30, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 14:00 PDT
      Scheduled - The Vodafone network in Netherlands is conducting a planned maintenance from 30 May 2023 at 14:00 PDT until 30 May 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Netherlands handsets.
      May 25, 08:26 PDT
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the Messaging Services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      May 30, 18:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with Messaging Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 17:48 PDT
      Twilio SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 30, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 13:00 PDT
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 30 May 2023 at 13:00 PDT until 30 May 2023 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below countries.

      Azerbaijan Bakcell Ltd (BAKCELL GSM 2000)

      Azerbaijan Azerfon LLC (Nar Mobile)

      Azerbaijan NAXTEL

      Croatia Tele2

      Israel Golan Telecom

      Israel Xphone

      Israel Telzar

      Myanmar Mytel

      Nepal Smart

      Pakistan UFone

      Philippines Globe

      Slovenia TusMobil/VEGA

      Uzbekistan UCell (Coscom)

      Uzbekistan UMS Mobiuz
      May 26, 05:11 PDT
      SMS Delivery Delay to Telenor Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. This incident has been resolved.
      May 30, 12:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 10:35 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 09:28 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 08:09 PDT
      SMS Delivery Delays to Orange Network in Botswana
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Botswana. This incident has been resolved.
      May 30, 05:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 03:31 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 01:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 00:47 PDT
      Gateway REST API Affected Due to Bad Host
      Resolved - Twilio REST API was degraded for 26 minutes between 03:34 AM and 04:00 AM Pacific Time. During this period of time customers may have observed failures while calling the API.The issue has now been resolved.
      May 30, 04:33 PDT
      On Call Engineers are Investigating an issue with REST API
      Resolved - We have fully investigated the REST API issue triggered by our automated alert, and it was determined that there was minimal customer impact. All systems are operational.
      May 30, 04:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with REST API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 03:59 PDT
      SMS Delivery Report Delays to Globe Network in Philippines
      Resolved - We are no longer experiencing delivery report delays to Globe Network in Philippines. This incident has been resolved.
      May 30, 04:10 PDT
      Monitoring - We are observing recovery in delivery report delays to Globe Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 02:19 PDT
      Investigating - We are experiencing delays in receiving message delivery reports to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 30, 01:25 PDT
      US SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 30, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 21:02 PDT
      Scheduled - Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 29 May 2023 at 21:00 PDT until 30 May 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via subset of US shortcodes.
      May 12, 18:07 PDT
      May 29, 2023
      Belarus SMS Carrier Maintenance - A1, MTS , Life
      Completed - The scheduled maintenance has been completed.
      May 29, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 15:00 PDT
      Scheduled - The A1, MTS and Life Network in Belarus is conducting a planned maintenance from 29 May 2023 at 15:00 PDT until 29 May 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from A1, MTS and Life handsets.
      May 23, 16:19 PDT
      SMS Carrier Partner Maintenance - Etisalat UAE and Telmob Onatel Burkina Faso
      Completed - The scheduled maintenance has been completed.
      May 29, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 13:00 PDT
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 29 May 2023 at 13:00 PDT until 29 May 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and From Etisalat UAE and Telmob Onatel Burkina Faso handsets.
      May 23, 08:09 PDT
      SMS Delivery Delays to Bakcell and Nar Mobile Networks in Azerbaijan
      Resolved - We have observed a full recovery in SMS delivery to Bakcell and Nar Mobile networks in Azerbaijan. This incident has been resolved.
      May 29, 16:24 PDT
      Monitoring - We are observing recovery in SMS delivery to Bakcell and Nar Mobile networks in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 14:40 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Bakcell and Nar Mobile networks in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 29, 10:56 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Bakcell and Nar Mobile networks in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 08:54 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Bakcell and Nar Mobile networks in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 07:54 PDT
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the WhatsApp delivery issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 29, 15:38 PDT
      Investigating - Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 14:44 PDT
      May 28, 2023
      May 27, 2023
      May 26, 2023
      May 25, 2023
      May 24, 2023
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