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Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Malitel Network in Mali
      Update - We are still experiencing SMS delivery delays when sending messages to Malitel network in Mali . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 08, 2024 - 13:04 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Malitel network in Mali . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 08, 2024 - 11:55 PDT
      SMS Delivery Delays to DigiMobile Network in Spain
      Update - We are still experiencing SMS delivery delays when sending messages to DigiMobile Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 08, 2024 - 11:47 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to DigiMobile Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 08, 2024 - 09:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to DigiMobile Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 08, 2024 - 08:48 PDT
      Inbound Call Failures to a Subset of Twilio Phone Numbers in Porto Alegre Brazil
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 8 hours or as soon as more information becomes available.
      May 08, 2024 - 08:38 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 4 hours or as soon as more information becomes available.
      May 08, 2024 - 03:29 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 2 hours or as soon as more information becomes available.
      May 08, 2024 - 01:28 PDT
      Identified - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 1 hour or as soon as more information becomes available.
      May 08, 2024 - 00:31 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 07, 2024 - 13:11 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 06, 2024 - 04:47 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 06, 2024 - 01:04 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 05, 2024 - 21:01 PDT
      Investigating - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      May 05, 2024 - 19:01 PDT
      Identified - The issue causing inbound call failures to a subset of Twilio phone numbers in Porto Alegre Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 05, 2024 - 18:01 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 07, 2024 - 15:00 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico is conducting an emergency maintenance from 07 May 2024 at 14:00 PDT until 08 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      May 7, 2024 15:00 - May 8, 2024 22:00 PDT
      Issues with Toll-Free Numbers Provisioning
      Update - Engineers are continuing to observe an improvement today with the Toll-Free Number provisioning issues.
      Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT.
      We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.
      May 07, 2024 - 12:25 PDT
      Identified - Our engineers found that there are still issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue. We will provide an update on May 6th at 11:00 PDT or as soon as more information becomes available.
      May 03, 2024 - 14:26 PDT
      Update - Our engineers found that there are still issues when attempting to provision Toll-Free Numbers. We can confirm that our team is still working to fix this issue. We will provide an update on May 6th at 11:00 PDT or as soon as more information becomes available.
      May 03, 2024 - 14:19 PDT
      Update - Provision of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 03, 2024 - 13:05 PDT
      Monitoring - Provision of Toll-Free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 03, 2024 - 12:34 PDT
      Update - Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 16 hours or as soon as more information becomes available.
      May 03, 2024 - 04:49 PDT
      Update - Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 8 hours or as soon as more information becomes available.
      May 02, 2024 - 20:27 PDT
      Update - Our engineers are still investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 4 hours or as soon as more information becomes available.
      May 02, 2024 - 16:47 PDT
      Update - Our engineers continue investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 2 hours or as soon as more information becomes available.
      May 02, 2024 - 14:41 PDT
      Update - Our engineers are currently investigating an issue when attempting to provision Toll-Free Numbers. We will provide updates in 1 hour or as soon as more information becomes available.
      May 02, 2024 - 13:41 PDT
      Investigating - We've become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 02, 2024 - 13:25 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 06, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 06 May 2024 at 13:00 PDT until 29 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      06 May 2024 at 13:00 PDT until 06 May 2024 at 17:00 PDT

      08 May 2024 at 13:00 PDT until 08 May 2024 at 17:00 PDT

      13 May 2024 at 13:00 PDT until 13 May 2024 at 17:00 PDT

      15 May 2024 at 13:00 PDT until 15 May 2024 at 17:00 PDT

      20 May 2024 at 13:00 PDT until 20 May 2024 at 17:00 PDT

      22 May 2024 at 13:00 PDT until 22 May 2024 at 17:00 PDT

      27 May 2024 at 13:00 PDT until 27 May 2024 at 17:00 PDT

      29 May 2024 at 13:00 PDT until 29 May 2024 at 17:00 PDT
      May 6, 2024 13:00 - May 29, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Degraded Performance
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Degraded Performance
      SMS, Latin America Under Maintenance
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Degraded Performance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Egypt SMS Carrier Maintenance - Etisalat May 8, 2024 17:00-21:00 PDT
      The Etisalat network in Egypt is conducting a planned maintenance from 08 May 2024 at 17:00 PDT until 09 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat Egypt handsets.
      Posted on May 08, 2024 - 14:03 PDT
      US and Canada SMS and MMS Carrier partner Maintenance May 8, 2024 20:00 - May 9, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 08 May 2024 at 20:00 PDT until 09 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Apr 26, 2024 - 16:36 PDT
      US SMS Carrier Maintenance - T-Mobile May 8, 2024 22:00 - May 9, 2024 02:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 08 May 2024 at 22:00 PDT until 09 May 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Posted on Apr 30, 2024 - 16:58 PDT
      Mexico SMS Carrier Partner Maintenance May 8, 2024 23:00 - May 9, 2024 00:30 PDT
      Our SMS carrier partner in Mexico is conducting a planned maintenance from 08 May 2024 at 23:00 PDT until 09 May 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
      Posted on May 07, 2024 - 16:14 PDT
      Indonesia SMS Carrier Maintenance - XL May 9, 2024 10:00-12:00 PDT
      The XL network in Indonesia is conducting an emergency maintenance from 09 May 2024 at 10:00 PDT until 09 May 2024 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Indonesia handsets.
      Posted on May 08, 2024 - 05:26 PDT
      Egypt SMS Carrier Maintenance - Vodafone May 9, 2024 16:00-21:00 PDT
      The Vodafone network in Egypt is conducting a planned maintenance from 09 May 2024 at 16:00 PDT until 09 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
      Posted on May 08, 2024 - 14:08 PDT
      US Toll-Free MMS Carrier Maintenance - ATT May 9, 2024 19:00-20:00 PDT
      The ATT network in the US is conducting planned maintenance from 09 May 2024 at 19:00 PDT until 09 May 2024 at 20:00 PDT. Customers using Toll-Free numbers may experience intermittent delays delivering MMS messages to and from end-users during the maintenance window.
      Posted on May 08, 2024 - 14:09 PDT
      Twilio Voice Maintenance (Singapore) May 10, 2024 07:00-14:00 PDT
      Twilio is conducting a planned maintenance from 10 May 07:00 until 10 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact on calls to and from Singapore.
      Posted on Apr 12, 2024 - 14:26 PDT
      Twilio Interconnect Maintenance (Singapore) May 10, 2024 07:00-14:00 PDT
      Twilio is conducting planned maintenance from 10 May 07:00 until 10 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact to services with Interconnects in SG1.
      Posted on Apr 12, 2024 - 14:26 PDT
      Twilio Voice Maintenance (Singapore) May 11, 2024 09:00-14:00 PDT
      Twilio is conducting a planned maintenance from 11 May 09:00 until 11 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact on calls to and from Singapore.
      Posted on Apr 12, 2024 - 15:04 PDT
      Twilio Interconnect Maintenance (Singapore) May 11, 2024 09:00-14:00 PDT
      Twilio is conducting planned maintenance from 11 May 09:00 until 11 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact to services with Interconnects in SG1.
      Posted on Apr 12, 2024 - 15:05 PDT
      Australia SMS Carrier Partner Maintenance May 13, 2024 07:15-08:15 PDT
      Our SMS carrier partner in Australia is conducting a planned maintenance from 13 May 2024 at 07:15 PDT until 13 May 2024 at 08:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS from Australia handsets.
      Posted on May 07, 2024 - 22:40 PDT
      Multiple Destination Voice Carrier Partner Maintenance May 13, 2024 13:00 - May 23, 2024 19:00 PDT
      Our Voice carrier partner in Germany and France is conducting a series of planned maintenances from 13 May 2024 at 13:00 PDT until 23 May 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from France phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      13 May 2024 at 13:00 PDT until 13 May 2024 at 19:00 PDT

      15 May 2024 at 13:00 PDT until 15 May 2024 at 19:00 PDT

      21 May 2024 at 13:00 PDT until 21 May 2024 at 19:00 PDT

      23 May 2024 at 13:00 PDT until 23 May 2024 at 19:00 PDT
      Posted on Apr 25, 2024 - 13:19 PDT
      Russia SMS Carrier Maintenance - Beeline May 13, 2024 14:00-17:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 13 May 2024 at 14:00 PDT until 13 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on May 07, 2024 - 05:25 PDT
      France SMS Carrier Maintenance - Bouygues Telecom May 13, 2024 16:00 - May 16, 2024 23:00 PDT
      The Bouygues Telecom network in France is conducting a series of planned maintenances from 13 May 2024 at 16:00 PDT until 15 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      13 May 2024 at 16:00 PDT until 13 May 2024 at 23:00 PDT

      15 May 2024 at 16:00 PDT until 15 May 2024 at 23:00 PDT
      Posted on May 07, 2024 - 15:51 PDT
      Multiple Destination SMS Carrier Partner Maintenance May 13, 2024 16:00-21:00 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 13 May 2024 at 16:00 PDT until 13 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets
      Posted on May 08, 2024 - 05:10 PDT
      US SMS Carrier Maintenance - US Cellular May 13, 2024 21:30 - May 14, 2024 03:30 PDT
      The US Cellular network in the US is conducting a planned maintenance from 13 May 2024 at 21:30 PDT until 14 May  2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Posted on May 06, 2024 - 07:43 PDT
      US SMS Carrier Maintenance - Small US Carriers May 14, 2024 02:00-04:00 PDT
      A subset of small networks in the US are conducting a planned maintenance from 14 May 2024 at 02:00 PDT until 14 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on May 02, 2024 - 16:56 PDT
      US and Canada SMS and MMS Carrier partner Maintenance May 15, 2024 20:00 - May 16, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 15 May 2024 at 20:00 PDT until 16 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Apr 26, 2024 - 16:38 PDT
      US and Canada SMS and MMS Carrier partner Maintenance May 22, 2024 20:00 - May 23, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 22 May 2024 at 20:00 PDT until 23 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Apr 26, 2024 - 16:37 PDT
      Twilio Interconnect Maintenance (Japan) May 24, 2024 06:00-13:00 PDT
      Twilio is conducting planned maintenance from 24 May 06:00 until 24 May 13:00 PDT on the Twilio Network Exchange in Japan (JP1). During the maintenance window there could be intermittent impact to services with Interconnects in JP1.
      Posted on Apr 23, 2024 - 15:57 PDT
      Twilio Interconnect Maintenance (Japan) May 25, 2024 08:00-13:00 PDT
      Twilio is conducting planned maintenance from 25 May 08:00 until 25 May 13:00 PDT on the Twilio Network Exchange in Japan (JP1). During the maintenance window there could be intermittent impact to services with Interconnects in JP1.
      Posted on Apr 23, 2024 - 15:52 PDT
      US and Canada SMS and MMS Carrier partner Maintenance May 29, 2024 20:00 - May 30, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 29 May 2024 at 20:00 PDT until 30 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Apr 26, 2024 - 16:39 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      May 8, 2024
      SMS Delivery Delays and Failures to Proximus mobility and Onvoy Spectrum Mobile networks in US over Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Proximus mobility and Onvoy Spectrum Mobile in US over subset of shortcodes. This incident has been resolved.
      May 8, 11:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Proximus mobility and Onvoy Spectrum Mobile in US over subset of shortcodes.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 8, 09:35 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to to Proximus mobility and Onvoy Spectrum Mobile in US over subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 8, 08:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to to Proximus mobility and Onvoy Spectrum Mobile in US over subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 8, 07:55 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 8, 06:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 7, 22:30 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 07 May 2024 at 22:30 PDT until 08 May 2024 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      May 6, 08:34 PDT
      Indonesia SMS Carrier Maintenance - Indosat Ooredoo
      Completed - The scheduled maintenance has been completed.
      May 8, 02:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 8, 01:30 PDT
      Scheduled - The Indosat Ooredoo network in Indonesia is conducting a planned maintenance from 08 May 2024 at 01:30 PDT until 08 May 2024 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Ooredoo Indonesia handsets.
      Apr 25, 02:14 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      May 8, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 7, 20:30 PDT
      Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 07 May 2024 at 20:30 PDT until 08 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 1, 16:44 PDT
      May 7, 2024
      SMS Delivery Delays to Claro Network in Colombia
      Resolved - We are no longer experiencing SMS Delivery Delays to Claro Network in Colombia. This incident has been resolved.
      May 7, 13:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 7, 11:55 PDT
      Update - We are investigating an issue causing outbound SMS delivery delays when sending to Claro Network in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 7, 11:12 PDT
      Investigating - We are investigating an issue causing outbound SMS delivery delays when sending to Claro Network in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 7, 11:04 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - This activity 07 May 2024 at 14:30 PDT until 07 May 2024 at 21:15 PDT has been cancelled and is no longer required and is being removed. Apologies for any inconvenience this may cause. Thank you.
      May 7, 08:52 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 07 May 2024 at 14:30 PDT until 07 May 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 6, 08:25 PDT
      SMS Delivery Report Delays to Al Madar Network in Libya
      Resolved - We are no longer experiencing delivery report delays when sending to Al Madar network in Libya. This incident has been resolved.
      May 7, 06:50 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to Al Madar network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 7, 04:56 PDT
      Update - We continue to experience delays in receiving message delivery reports when sending to Al Madar network in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 6, 21:40 PDT
      Update - We continue to experience delays in receiving message delivery reports when sending to Al Madar network in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 Hours or as soon as more information becomes available.
      May 6, 17:40 PDT
      Update - We continue to experience delays in receiving message delivery reports when sending to Al Madar network in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 Hours or as soon as more information becomes available.
      May 6, 15:24 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Al Madar network in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
      May 6, 14:23 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays to Al Madar network in Libya. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 6, 14:12 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      May 7, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 6, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 06 May 2024 at 23:00 PDT until 07 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      May 4, 00:44 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      May 7, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 6, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 06 May 2024 at 21:00 PDT until 07 May 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 1, 16:42 PDT
      May 6, 2024
      The Price of Japan National numbers(+8150) is Incorrect in Twilio Console
      Resolved - Console is now showing the right price amount for Japan national numbers (+8150) and the issue has been resolved.
      May 6, 22:10 PDT
      Monitoring - Console is now showing the right price amount for Japan national numbers (+8150). We will continue to monitor this issue and provide another update in 30 minutes or as soon as more information becomes available.
      May 6, 21:38 PDT
      Identified - Our engineers have identified an issue with Twilio Console showing incorrect price amount for Japan national numbers (+8150) and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 6, 20:43 PDT
      Update - We are investigating an issue with the price amount of Japan national numbers (+8150) shown in the Twilio Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 6, 19:43 PDT
      Investigating - Our monitoring systems have detected a potential issue with the price for Japan national numbers (+8150). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 6, 19:19 PDT
      SMS Delivery Failures to CTBC Cellular SA Network in Brazil
      Resolved - We are no longer experiencing SMS delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. This incident has been resolved.
      May 6, 17:38 PDT
      Monitoring - We are observing successful SMS delivery to the CTBC Cellular SA network in Brazil over a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 6, 15:38 PDT
      Update - We are still experiencing SMS delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 6, 00:07 PDT
      Update - We are still experiencing SMS delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 5, 00:09 PDT
      Update - We are still experiencing SMS delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 4, 00:31 PDT
      Update - We are still experiencing SMS Delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 3, 00:34 PDT
      Update - We are still experiencing SMS Delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 2, 00:34 PDT
      Update - We are still experiencing SMS Delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 1, 00:34 PDT
      Update - We are still experiencing SMS Delivery failures to the CTBC Cellular SA network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Apr 30, 08:34 PDT
      Update - We still continue to experience SMS Delivery failures to the CTBC Cellular SA Network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 30, 00:39 PDT
      Update - We still continue to experience SMS Delivery failures to the CTBC Cellular SA Network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 29, 20:33 PDT
      Update - We are continuing to experience SMS Delivery failures to the CTBC Cellular SA Network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 18:33 PDT
      Update - We are experiencing SMS Delivery failures to the CTBC Cellular SA Network in Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 17:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery failures to the CTBC Cellular SA Network in Brazil over a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 29, 17:31 PDT
      France SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 6, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 6, 13:00 PDT
      Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 06 May 2024 at 13:00 PDT until 06 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
      May 3, 08:39 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      May 6, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 6, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 06 May 2024 at 14:00 PDT until 06 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Apr 25, 03:00 PDT
      On Call Engineers are Investigating an issue with Voice-Integrity Presto Pipeline where customers are not able to debug voice integrity or branded calling issues.
      Resolved - We have fully investigated the Voice-Integrity Presto Pipeline issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 6, 10:18 PDT
      Investigating - On Call Engineers are Investigating an issue with Voice-Integrity Presto Pipeline where customers are not able to debug voice integrity or branded calling issues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 6, 09:06 PDT
      Inbound Call Quality Issues to a Subset of Twilio Numbers
      Resolved - The issue affecting inbound calls from a number of European countries to a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.
      May 6, 05:33 PDT
      Monitoring - Inbound calls from a number of European countries to a subset of Twilio numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 6, 03:50 PDT
      Update - We are observing quality issues with inbound calls from a number of European countries to a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 6, 01:54 PDT
      Investigating - We are experiencing high packet loss for inbound Voice calls to Italy Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 6, 00:59 PDT
      Billing Preference Notifications Not Saving in the Twilio Console
      Resolved - The issue affecting billing preferences in Twilio console has been resolved, and the service is functioning normally at this time.
      May 6, 05:05 PDT
      Monitoring - Billing preference notifications in Twilio console now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 6, 03:16 PDT
      Update - We continue investigating an issue where the billing preference notifications are not saving in Twilio console. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 6, 00:55 PDT
      Update - We continue investigating an issue where the billing preference notifications are not saving in Twilio console. We expect to provide another update on 6th of May 2024 by 1AM PDT or as soon as more information becomes available.
      May 3, 19:11 PDT
      Update - We continue investigating an issue where the billing preference notifications are not saving in Twilio console. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 3, 16:27 PDT
      Update - We are investigating an issue where the billing preference notifications are not saving in Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 3, 15:25 PDT
      Investigating - We've become aware of a potential issue with the billing preferences in Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 3, 15:15 PDT
      Chile SMS Carrier Maintenance - Telefonica
      Completed - The scheduled maintenance has been completed.
      May 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 5, 22:00 PDT
      Scheduled - The Telefonica network in Chile is conducting a planned maintenance from 05 May 2024 at 22:00 PDT until 06 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Chile handsets.
      May 5, 08:53 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      May 6, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 5, 21:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 05 May 2024 at 21:00 PDT until 06 May 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 3, 15:04 PDT
      May 5, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 5, 22:25 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 5, 15:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 05 May 2024 at 15:00 PDT until 05 May 2024 at 22:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 3, 04:40 PDT
      SMS Delivery Delays to Proximus Mobility Network in the US Over a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. This incident has been resolved.
      May 5, 18:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      May 5, 18:19 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 5, 04:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 4, 20:48 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 4, 16:49 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 14:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. This incident is related to the previous incident reported: https://status.twilio.com/incidents/l7mlflphqwdn
      May 4, 13:38 PDT
      Delays in A2P 10DLC T-Mobile Registrations and De-Registrations
      Resolved - The incident has been resolved and A2P 10DLC T-Mobile Registrations and De-Registrations are operating normally at this time.
      May 5, 17:40 PDT
      Update - Our engineering team confirmed the recovery on A2P 10DLC T-Mobile Registrations and De-Registrations. We are pleased to report that provisioning times have returned to normal. We will continue to monitor the current queue time and provide an update in 2 hours or as soon as more information becomes available.
      May 5, 15:59 PDT
      Update - Our engineering team confirmed that they are seeing recovery on the A2P 10DLC T-Mobile Registrations and De-Registrations. We are nearly back to normal provisioning time. We will continue to monitor the current queue time, and work to resolve any numbers that had provisioning issues during this degradation. We will provide an update in 24 hours or as soon as more information becomes available.
      May 4, 14:59 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations are still working on the fix. The carrier has deployed several changes over the past few days. While we are still seeing higher than normal provisioning times and timeouts while provisioning, we are seeing improvements. We will provide updates in 24 hours or as soon as more information becomes available.
      May 3, 14:49 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations are still working on the fix. The carrier has deployed several changes over the past few days. While we are still seeing higher than normal provisioning times and timeouts while provisioning, we are seeing improvements. We will provide updates in 24 hours or as soon as more information becomes available.
      May 2, 14:50 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations and are continuing to work on the fix. The carrier has deployed several changes over the past few days. While we are still seeing higher than normal provisioning times and timeouts while provisioning, we are seeing improvements. We will provide updates in 24 hours or as soon as more information becomes available.
      May 1, 14:50 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations and are still working on the fix. The carrier has deployed several changes over the past few days. While we are still seeing higher than normal provisioning times and timeouts while provisioning, we are seeing improvements. We will provide updates in 24 hours or as soon as more information becomes available.
      Apr 30, 14:48 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations and are still working on the fix. We will provide updates in 24 hours or as soon as more information becomes available.
      Apr 29, 14:49 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations and are still working on the fix. We will provide updates in 24 hours or as soon as more information becomes available.
      Apr 28, 14:49 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 24 hours or as soon as more information becomes available.
      Apr 27, 17:22 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 24 hours or as soon as more information becomes available.
      Apr 26, 17:21 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 24 hours or as soon as more information becomes available.
      Apr 25, 17:20 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 16 hours or as soon as more information becomes available.
      Apr 25, 01:17 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 8 hours or as soon as more information becomes available.
      Apr 24, 17:21 PDT
      Update - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 4 hours or as soon as more information becomes available.
      Apr 24, 13:20 PDT
      Identified - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations. We will provide updates in 2 hours or as soon as more information becomes available.
      Apr 24, 11:20 PDT
      Update - We are continuing our investigation and have discovered Programmable Messaging - SMS is affected by delays in A2P 10DLC T-Mobile Registrations and De-Registrations.
      Apr 24, 09:26 PDT
      Investigating - Our monitoring systems have identified potential delays in A2P 10DLC T-Mobile Registrations and De-Registrations. Our engineering team has been notified and is currently investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.
      Apr 24, 09:18 PDT
      May 4, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 4, 22:25 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 4, 13:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 May 2024 at 13:15 PDT until 04 May 2024 at 22:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 2, 13:45 PDT
      SMS Delivery Delays to Proximus Mobility Network in the US Over a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. This incident has been resolved.
      May 4, 09:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 08:01 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 06:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 4, 05:05 PDT
      SMS Delivery Delays to Rightel Network in Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Rightel Network in Iran. This incident has been resolved.
      May 4, 08:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Rightel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 06:12 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 3, 22:11 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 3, 19:30 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 3, 17:54 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 3, 16:54 PDT
      SMS Delivery Delays to Irancell Network in Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Irancell Network in Iran. This incident has been resolved.
      May 4, 08:08 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Irancell Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 06:11 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Irancell Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 3, 22:13 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Irancell Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 3, 20:15 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Irancell Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      May 3, 18:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Irancell Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 3, 17:14 PDT
      SMS Delivery Delays to Beeline Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. This incident has been resolved.
      May 4, 06:54 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 04:48 PDT
      Investigating - We are still experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 4, 03:54 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 4, 01:58 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 3, 22:09 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 3, 19:34 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 3, 17:48 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 3, 16:47 PDT
      Planned Maintenance for Flex Insights Historical Reporting
      Completed - The scheduled maintenance has been completed.
      May 4, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 4, 00:00 PDT
      Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, May 4th, 2024, at 00:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 3 hours. During the maintenance window ETL loads will be affected.
      Apr 29, 00:17 PDT
      May 3, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 3, 22:25 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 3, 15:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 03 May 2024 at 15:00 PDT until 03 May 2024 at 22:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 3, 04:34 PDT
      Messaging-api-5xx-caused-by-sms
      Resolved - Twilio Programmable Messaging API was degraded for 5 minutes on May 3rd between 17:00 and 17:05 PST. During this period of time, customers may have received 5xx's in API responses for SMS messages. This issue has now been resolved.
      May 3, 17:00 PDT
      Inbound Call Failures to a Subset of Twilio Trinidad and Tobago Phone Numbers
      Resolved - The issue affecting inbound calls to Twilio Trinidad and Tobago phone numbers has been resolved, and the service is functioning normally at this time.
      May 3, 12:51 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Trinidad and Tobago phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 3, 10:48 PDT
      Update - We continue to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 2, 17:55 PDT
      Update - We continue to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 2, 01:54 PDT
      Update - We continue to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 1, 17:54 PDT
      Update - We are continuing to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 1, 13:54 PDT
      Update - We are still experiencing inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 1, 11:54 PDT
      Investigating - We are experiencing inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 1, 10:45 PDT
      SMS Delivery Delays to Moov Network in Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov network in the Ivory Coast. This incident has been resolved.
      May 3, 11:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in the Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 3, 09:32 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 2, 23:41 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 2, 15:53 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Moov network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 2, 11:53 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 09:59 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 2, 08:59 PDT
      Loading Studio Flows Issues in the Console
      Resolved - Studio flows incident has been resolved and service is operating normally at this time.
      May 3, 08:06 PDT
      Monitoring - Studio flows in the Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 3, 07:39 PDT
      Update - We are investigating issues with Studio flows in the Console. Customers may not be able to load studio flows after selecting them. Studio executions are working fine. We expect to provide another update in 1 hour or as soon as more information becomes available
      May 3, 06:44 PDT
      Investigating - Our monitoring systems have detected a potential issue Studio flows. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 3, 06:34 PDT
      SMS Delivery Delays to Safaricom Network in Kenya
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Safaricom Network in Kenya. This incident has been resolved.
      May 3, 04:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Safaricom Network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 3, 02:27 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 3, 00:38 PDT
      May 2, 2024
      SMS Delivery Delays to Tigo Network in Guatemala
      Resolved - We are no longer experiencing SMS Delivery Delays to Tigo Network in Guatemala. This incident has been resolved.
      May 2, 21:37 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays to Tigo Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      May 2, 19:21 PDT
      Update - We continue experiencing SMS Delivery Delays to Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 17:39 PDT
      Update - We are continuing to investigate this issue.
      May 2, 16:49 PDT
      Update - We are experiencing SMS Delivery Delays to Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 2, 16:39 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays to Tigo Network in Guatemala. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 2, 16:32 PDT
      SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea
      Resolved - We are no longer experiencing SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea. This incident has been resolved.
      May 2, 21:34 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      May 2, 19:19 PDT
      Update - We are continuing to investigate this issue.
      May 2, 19:18 PDT
      Update - We continue to experience SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 17:26 PDT
      Update - We are continuing to investigate this issue.
      May 2, 16:53 PDT
      Update - We are experiencing SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 2, 16:26 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 2, 16:20 PDT
      MMS Delivery Failures to T-Mobile Network in the US for a Subset of Long Codes
      Resolved - Our team discovered MMS Delivery Failures to T-Mobile Network in the US for a Subset of Long Codes between May 2nd at 22:57 and May 3rd at 00:27 Pacific Time. During this period of time customers may have experienced MMS Delivery Failures. The issue has now been resolved.
      May 2, 21:00 PDT
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      May 2, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 2, 11:00 PDT
      Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 02 May 2024 at 11:00 PDT until 02 May 2024 at 12:00 PD. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
      Apr 30, 07:30 PDT
      SMS Delivery Delays to Personal Telecom Network in Argentina
      Resolved - Twilio SMS was degraded for 2 hours and 11 minutes between 07:02 and 09:13 Pacific Time on 05/02/2024. During this period of time, customers may have experienced SMS delivery delays to Personal Telecom network in Argenitna. The issue has now been resolved.
      May 2, 10:13 PDT
      SMS Delivery Delays and Failures To Bmobile Network In Papua New Guinea
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bmobile network In Papua New Guinea. This incident has been resolved.
      May 2, 10:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Bmobile network in Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 07:56 PDT
      Update - We are still investigating the issue causing SMS Delivery Delays and Failures when sending to the Bmobile Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 1, 23:35 PDT
      Update - We are still investigating the issue causing SMS Delivery Delays and Failures when sending to the Bmobile Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 1, 07:35 PDT
      Update - We are continuing to investigate the issue causing SMS Delivery Delays and Failures when sending to the Bmobile Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 30, 23:37 PDT
      Update - We are continuing to investigate the issue causing SMS Delivery Delays and Failures when sending to the Bmobile Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 30, 19:39 PDT
      Update - We are continuing to investigate the issue causing SMS Delivery Delays and Failures when sending to the Bmobile Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 17:50 PDT
      Update - We are experiencing SMS Delivery Delays and Failures when sending to the Bmobile Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 16:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures when sending to the Bmobile Network In Papua New Guinea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 30, 16:46 PDT
      SMS Delivery Delays to Multiple Networks in the US from a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. This incident has been resolved.
      May 2, 09:36 PDT
      Update - We continue observing recovery in SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      May 2, 09:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 06:57 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 2, 06:02 PDT
      VoiceBase Transcription Delays
      Resolved - Delays with VoiceBase transcriptions has been resolved and recording transcriptions are operating normally at this time.
      May 2, 07:30 PDT
      Monitoring - We are observing recovery with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 05:30 PDT
      Update - We are continuing to experience VoiceBase transcriptions delays. Our engineers are working to get this issue resolved. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 04:55 PDT
      Update - We are experiencing VoiceBase transcription delays. Our engineers are working to get this issue resolved. We will provide an update in 1 hour or as soon as more information becomes available.
      May 2, 04:06 PDT
      Investigating - Our monitoring systems have detected a potential issue with transcription delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 2, 03:49 PDT
      SMS Delivery Delays to Beeline network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. This incident has been resolved.
      May 2, 07:01 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 05:01 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 2, 03:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 01:03 PDT
      SMS Delivery Delays to Orange Network in Mali
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network in Mali. This incident has been resolved.
      May 2, 06:50 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 04:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 02:59 PDT
      Update - We continue experiencing SMS delivery delays to Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 1, 11:11 PDT
      Update - We continue to investigate the issue causing SMS Delivery Delays to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 1, 03:13 PDT
      Update - We continue to investigate the issue causing SMS Delivery Delays to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 30, 23:05 PDT
      Update - We continue to investigate the issue causing SMS Delivery Delays to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 21:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 20:24 PDT
      Inbound Call Failures to Twilio Phone Numbers in Kenya
      Resolved - The issue affecting inbound calls to Twilio Kenya phone numbers has been resolved, and the service is functioning normally at this time.
      May 2, 03:11 PDT
      Update - We are still observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 1, 23:11 PDT
      Update - We are still observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 1, 15:11 PDT
      Update - We continue observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 1, 11:11 PDT
      Update - We are still observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 1, 09:12 PDT
      Investigating - We are observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 1, 08:13 PDT
      SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of Shortcodes
      Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in the US from a subset of short codes.. This incident has been resolved.
      May 2, 00:41 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 23:50 PDT
      Update - We continue experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 1, 16:43 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 1, 12:42 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 1, 10:42 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 1, 09:43 PDT
      US and Canada SMS and MMS Carrier partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 2, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 1, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 01 May 2024 at 20:00 PDT until 02 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Apr 26, 16:35 PDT
      May 1, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone UK
      Completed - The scheduled maintenance has been completed.
      May 1, 22:25 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 1, 15:00 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 01 May 2024 at 15:00 PDT until 01 May 2024 at 22:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes.
      May 1, 06:56 PDT
      Hosted Numbers Customers Might be Facing Issues With Actions Related to Letter Of Authorization (LOA)
      Resolved - The issues about Actions Related to Letter Of Authorization (LOA) have been resolved and service is operating normally at this time.
      May 1, 18:02 PDT
      Monitoring - Hosted Number's Letter Of Authorization (LOA) generation, signing for new Hosted Number Orders and hosting of numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      May 1, 17:52 PDT
      Update - We continue to investigate the issues causing Hosted Numbers customers to experience issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 4 hours or as soon as more information becomes available.
      May 1, 17:43 PDT
      Update - We continue investigating the issues causing Hosted Numbers customers to experience issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 15:42 PDT
      Update - Hosted Numbers customers might be facing issues with Letter Of Authorization (LOA) generation and signing for their new Hosted Number Orders and thus delay in hosting of their numbers. We will provide another update in 1 hour or as soon as more information becomes available.
      May 1, 14:57 PDT
      Update - We are continuing to investigate this issue.
      May 1, 14:41 PDT
      Investigating - Our monitoring systems have detected a potential issue with Hosted Numbers seeing 401 errors from Dropbox Sign. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 1, 14:40 PDT
      SMS Delivery Delays and Failures to Tigo Network in Honduras
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Honduras. This incident has been resolved.
      May 1, 17:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 15:18 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 1, 11:18 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 09:22 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 1, 08:15 PDT
      Super SIM Network Connectivity Issues
      Resolved - We are no longer experiencing Super SIM Connectivity issues and service is operating normally at this time.
      May 1, 14:48 PDT
      Monitoring - We are now seeing recovery of the Super SIM connectivity issues. We are continuing to monitor for service stability. We will provide another update in 2 or as soon as more information becomes available.
      May 1, 12:49 PDT
      Update - Since 09:09 pacific time, we are experiencing Super SIM connectivity issues. We observed ~5% of active data sessions on Super SIM being dropped, mostly affecting devices connected to the European internet breakout (de1.super). Our engineering team is actively working to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      May 1, 11:12 PDT
      Update - Since 09:09 pacific time, we are experiencing Super SIM connectivity issues. We observed ~5% of active data sessions on Super SIM being dropped, mostly affecting devices connected to the European internet breakout (de1.super). Our engineering team is actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      May 1, 10:13 PDT
      Investigating - Our monitoring systems have detected a potential issue with SuperSIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 1, 09:58 PDT
      SMS Delivery Delays to Glo Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo network in Nigeria. This incident has been resolved.
      May 1, 13:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 11:18 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 1, 10:17 PDT
      SMS Delivery Issue to Safaricom Network in Kenya
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. This incident has been resolved.
      May 1, 12:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Safaricom network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 10:15 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 1, 08:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 1, 07:18 PDT
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the issue with Inbound SMS delivery delays to a subset of Twilio India Short Codes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 1, 02:55 PDT
      Investigating - Our monitoring systems have detected a potential issue with inbound SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 1, 01:42 PDT
      US SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 1, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 30, 21:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 30 April 2024 at 21:00 PDT until 01 May 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US short codes
      Apr 25, 20:29 PDT
      Apr 30, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Apr 30, 21:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 30, 15:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 April 2024 at 15:00 PDT until 30 April 2024 at 21:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Apr 29, 16:43 PDT
      Call Failures to a Subset of Twilio Brazil Phone Numbers
      Resolved - The issue affecting calls to Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.
      Apr 30, 20:37 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 18:38 PDT
      Update - We are observing call failures to a subset of Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 18:04 PDT
      Update - We are observing call failures to a subset of Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 17:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with call failures to a subset of Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 30, 17:06 PDT
      Change in How Super SIM Data Usage is Reported for Some Queries to the UsageRecords API
      Resolved - We have determined that we will not be able to revert the unannounced change in API behavior without the underlying usage reporting services becoming degraded, resulting in other queries also failing. We have sent out a detailed email to recent users of the Super SIM UsageRecords API with additional details. We will be updating the UsageRecords API documentation to reflect the new behavior.
      We suggest you consider changing all queries to this API for periods greater than 24 hours to use timestamps that fall on UTC hour boundaries to ensure you get accurate and consistent results for your requested start and end times. You may need to rerun reports or adjust amounts persisted to your own systems if you recorded excessive data usage due this unannounced change in API behavior. We apologize for any inconvenience that this causes you
      Apr 30, 18:47 PDT
      Update - Our engineering teams are continuing to discuss options for restoring the impacted functionality while maintaining stability in the underlying usage reporting services. We will provide another update on Wednesday, 5/01. In the meantime, it is suggested that if possible, you consider modifying usage queries for periods over 24 hours to use timestamps that fall on UTC hour boundaries to ensure that you get accurate results in case this functionality cannot be restored.
      Apr 30, 14:18 PDT
      Update - Our engineering teams are continuing to discuss options for restoring the impacted functionality while maintaining stability in the underlying usage reporting services. We will provide another update on Tuesday, 4/30. In the meantime, it is suggested that if possible, you consider modifying usage queries for periods over 24 hours to use timestamps that fall on UTC hour boundaries to ensure that you get accurate results in case this functionality cannot be restored.
      Apr 29, 14:18 PDT
      Update - Our engineering teams are continuing to discuss options for restoring the impacted functionality while maintaining stability in the underlying usage reporting services. We will provide another update on Monday, 4/29. In the meantime, it is suggested that if possible, you consider modifying usage queries for periods over 24 hours to use timestamps that fall on UTC hour boundaries to ensure that you get accurate results in case this functionality cannot be restored."
      Apr 26, 14:18 PDT
      Update - Beginning ~18:48 UTC today, when querying data usage for an individual SIM for a range greater than 1 day, instead of returning exact results for that range, data for the entirety of the first and last UTC hour are being included in the results. This can result in the amount being reported being higher than expected. For example, if you query usage for a single SIM from 2024-04-24 12:10 UTC - 2024-04-25 14:30 UTC you will get the same results as if you asked for 2024-04-24 12:00 - 2024-04-25 15:00 UTC. Queries with a range of 1 day (24 hours) or less for a SIM will still return results just for that range.
      This behavior is different than the documented API behavior and what the API previously returned. Prior to 18:48 UTC, when querying data usage for a single SIM, you could provide start and end times that did not fall on a UTC hour and you would get partial hour results for the first and last hours. Now, usage for the entire first and last hour are being included, returning more usage than previously. Again, the results for periods of 24 hours or less continue to return correct, partial hour results.
      This change was implemented due to unexpected performance issues with the underlying usage reporting system. We are investigating these issues to determine if we can restore this previous functionality. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 25, 14:12 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super Sim. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 25, 12:07 PDT
      SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of Shortcodes
      Resolved - We are no longer experiencing delivery report delays when sending SMS to multiple networks in the US over a subset of short codes. This incident has been resolved.
      Apr 30, 18:43 PDT
      Update - We continue to observe recovery from the issue causing delays in receiving message delivery reports when sending to multiple networks in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 17:43 PDT
      Monitoring - We are observing recovery from the issue causing delays in receiving message delivery reports when sending to multiple networks in the US over a subset of short codes.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 15:43 PDT
      Update - We are continuing to investigate the issue causing delays in receiving message delivery reports when sending to multiple networks in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 13:43 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to multiple networks in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 12:43 PDT
      Inbound Call Failures to a Subset of Twilio Trinidad and Tobago Phone Numbers
      Resolved - The issue affecting inbound calls to Twilio Trinidad and Tobago phone numbers has been resolved, and the service is functioning normally at this time.
      Apr 30, 13:26 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Trinidad and Tobago phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 11:26 PDT
      Update - We are still continuing to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 29, 18:54 PDT
      Update - We are still continuing to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 28, 18:54 PDT
      Update - We are still continuing to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 27, 18:53 PDT
      Update - We are still continuing to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Apr 27, 02:54 PDT
      Update - We are still continuing to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 26, 18:53 PDT
      Investigating - We continue to experience inbound call failures to Twilio Trinidad and Tobago phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 26, 15:16 PDT
      Update - We continue to have inbound call failures to Twilio Trinidad and Tobago phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 13:19 PDT
      Identified - The issue causing inbound call failures to Twilio Trinidad and Tobago phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 26, 12:19 PDT
      SMS Delivery Delays To Glo Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo network in Nigeria. This incident has been resolved.
      Apr 30, 13:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 11:15 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 30, 09:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 07:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 06:28 PDT
      SMS Delivery Delays to Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network in Cameroon. This incident has been resolved.
      Apr 30, 13:07 PDT
      Monitoring - We are observing successful SMS delivery Orange network in Cameroon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 11:07 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 09:10 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 08:16 PDT
      Voice Intelligence Transcripts Missing Call Details Metadata
      Resolved - Voice Intelligence Transcripts call details metadata was degraded for 2 hours between 14:31 and 16:31 Pacific Time on 04/29/2024. During this period of time, customers may have created transcriptions without call details (call from and call to number). All other attributes are present and correct. No delay in producing the transcripts. The issue has now been resolved.
      Apr 30, 12:02 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Voice Intelligence Transcripts. We will follow up and provide customer impact details within 2 hours.
      Apr 30, 10:32 PDT
      500 Errors for API Requests
      Resolved - 500 error for API request has been resolved and API is operating normally at this time.
      Apr 30, 10:42 PDT
      Monitoring - API requests for Identity, Lookup, Serverless, Video, Voice, Conversations & Sync, Messaging, IoT, Verify, Studio, Event Streams and Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Apr 30, 10:26 PDT
      Update - We are currently investigating an elevated rate of 500 errors for Multiple API requests. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
      Apr 30, 10:07 PDT
      Investigating - Our monitoring systems have detected a potential issue with API responses. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 30, 10:01 PDT
      Event Streams Delivery Delays
      Resolved - Delays with Event Streams has been resolved and it is operating normally at this time.
      Apr 30, 10:37 PDT
      Update - Event Streams are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Apr 30, 09:38 PDT
      Update - Replay of impacted events between 06:25 and 06:56 Pacific Time succeeded. The replay was done between 08:00 and 08:15 Pacific Time. We will continue monitoring and provide an update in 30 minutes.
      Apr 30, 09:01 PDT
      Monitoring - This incident causing Event Streams delays was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/gp78s043d2p7 for previous updates. On-call engineers will start replaying all events between events are flowing correctly. We will continue to monitor for system stability and works towards delivery of the events between 06:25 and 06:56 Pacific Time. All customers subscribed to any events that happened during that period will receive the events starting now. This remediates the incident and protects the at-least-once delivery guarantees that Event Streams promises. Our next update will be provided in 30 minutes. We apologize for the inconvenience and for any confusion this may have caused.
      Apr 30, 08:24 PDT
      Failure of Outbound MMS With Twilio Hosted Media
      Resolved - Outbound MMS flow with Twilio hosted media was degraded for 23 days, 4 hours and 15 minutes between 00:45 Pacific Time on 04/01/2024 and 17:00 Pacific Time on 04/24/2024. During this period of time, customers may have experienced failures for outbound MMS with Twilio hosted media. The issue has now been resolved.
      Apr 30, 10:10 PDT
      Event Streams Delivery Delays
      Resolved - This incident related to Event Streams delays was resolved prematurely. Please refer to https://status.twilio.com/incidents/tsqjgwg3hb89 for further updates. We apologize for the inconvenience and for any confusion this may have caused.
      Apr 30, 08:00 PDT
      Monitoring - We’ve identified an issue affecting the delivery of some events through Event Streams, specifically between 06:25 and 06:56 Pacific Time. Our engineering team has mitigated the issue and new events are flowing correctly. We will continue to monitor for system stability and works towards delivery of the events between 06:25 and 06:56 Pacific Time. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Apr 30, 07:22 PDT
      Investigating - Our monitoring systems have detected a potential issue with Event streams delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 30, 07:12 PDT
      SMS Delivery Delays to RighTel Network in Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to RighTel Network in Iran. This incident has been resolved.
      Apr 30, 03:07 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to RighTel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 30, 01:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to RighTel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 23:15 PDT
      Update - We still continue to experience SMS delivery delays when sending messages to the RighTel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Apr 29, 21:15 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the RighTel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 20:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to RighTel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 18:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the RighTel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 17:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to RighTel Network in Iran. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 29, 17:11 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 30, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 29, 22:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 29 April 2024 at 22:00 PDT until 30 April 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada short codes.
      Apr 24, 23:49 PDT
      Apr 29, 2024
      Delayed Call Record Availability
      Resolved - We are no longer experiencing delayed call record availability issues. This incident has been resolved.
      Apr 29, 17:22 PDT
      Monitoring - We are observing recovery from the issue causing delayed availability for call records and Voice Intelligence transcript metadata. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Apr 29, 16:52 PDT
      Update - We continue to investigate the issue causing delays in call record availability via both the console and REST API. Calls themselves are unaffected. This incident also impacts customers' ability to view a subset of participant metadata in Voice Intelligence transcriptions for Twilio Recordings. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 16:29 PDT
      Update - We are investigating delays in call record availability via both the console and REST API. Calls themselves are unaffected. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 15:27 PDT
      Investigating - Our monitoring systems have detected a potential issue that may affect availability of call records after call completion. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 29, 15:00 PDT
      SMS Delivery Delays to Claro Network in Colombia Over a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. This incident has been resolved.
      Apr 29, 17:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 15:15 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 13:18 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 12:18 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Claro Network in Colombia for a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 29, 12:05 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 29, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 29, 13:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 29 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT. During the maintenance window, there could be call failures to and from a subset of France phone numbers.
      Apr 23, 23:25 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Apr 29, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 1, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      01 April 2024 at 13:00 PDT until 01 April 2024 at 17:00 PDT


      03 April 2024 at 13:00 PDT until 03 April 2024 at 17:00 PDT


      08 April 2024 at 13:00 PDT until 08 April 2024 at 17:00 PDT


      10 April 2024 at 13:00 PDT until 10 April 2024 at 17:00 PDT


      15 April 2024 at 13:00 PDT until 15 April 2024 at 17:00 PDT


      17 April 2024 at 13:00 PDT until 17 April 2024 at 17:00 PDT


      22 April 2024 at 13:00 PDT until 22 April 2024 at 17:00 PDT


      24 April 2024 at 13:00 PDT until 24 April 2024 at 17:00 PDT


      29 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT
      Mar 28, 08:15 PDT
      SMS Delivery Delays to Altan Redes Network in Mexico Over a Subset of Longcodes and Pre-Registered SenderID
      Resolved - We are no longer experiencing SMS Delivery delays when sending messages to Altan Redes Network in Mexico over a subset of longcodes and Pre-Registered SenderID. This incident has been resolved.
      Apr 29, 16:13 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to the Altan Redes Network in Mexico over a subset of longcodes and Pre-Registered SenderID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 14:51 PDT
      Update - We continue to investigate the issue causing SMS Delivery delays when sending messages to Altan Redes Network in Mexico over a subset of longcodes and Pre-Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
      Apr 29, 12:51 PDT
      Investigating - We are experiencing SMS Delivery delays when sending messages to Altan Redes Network in Mexico over a subset of longcodes and Pre-Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Apr 29, 11:52 PDT
      SMS Delivery Delays To Telefonica Network in Peru
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Peru. This incident has been resolved.
      Apr 29, 15:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 13:13 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 11:13 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 10:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 08:18 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 29, 00:35 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
      Apr 28, 20:40 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Apr 28, 18:40 PDT
      Update - We are continuing to investigate this issue.
      Apr 28, 17:40 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 28, 17:26 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays To Telefonica Network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 28, 17:16 PDT
      Programmable Voice Insights Call Summaries Delayed
      Resolved - The issue causing delayed Voice Insights call summaries has been resolved and the service is operating normally at this time.
      Apr 29, 13:16 PDT
      Monitoring - We are observing recovery with the availability of Voice Insights Call summaries. Voice Insights Call Summaries are being emitted and we are working on backfilling the missing data. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 11:50 PDT
      Update - We are investigating an issue that is delaying availability of Voice Insights Call summaries. We will provide another update in 1 hour, or as soon as more information becomes available.
      Apr 29, 11:24 PDT
      Investigating - Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 29, 11:23 PDT
      SMS Delivery Delays To Airtel Network In Chad
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network In Chad This incident has been resolved.
      Apr 29, 11:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network In Chad. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 09:56 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Airtel Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 29, 07:43 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Airtel Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 05:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network In Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 04:51 PDT
      SMS Delivery Delay To MPT Network In Myanmar
      Resolved - We are no longer experiencing delays in receiving message delivery reports when sending to Myanmar MPT Network. This incident has been resolved.
      Apr 29, 11:16 PDT
      Update - We continue to observe recovery in receiving message delivery reports when sending to Myanmar MPT Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 09:30 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending to Myanmar MPT Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 07:33 PDT
      Update - We are observing recovery in receiving message delivery reports when sending to Myanmar MPT Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 07:33 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Myanmar MPT network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 29, 03:10 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Myanmar MPT network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 28, 03:13 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Myanmar MPT network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 27, 03:21 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Apr 26, 11:27 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 26, 03:34 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 25, 23:54 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 25, 22:12 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 25, 21:24 PDT
      SMS Delivery Delays to MTN Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
      Apr 29, 09:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 29, 07:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 29, 06:51 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Apr 29, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 29, 00:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 29 April 2024 at 00:00 PDT until 29 April 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Apr 26, 16:22 PDT
      SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of Shortcodes
      Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in the US over a subset of short codes. This incident has been resolved.
      Apr 29, 01:52 PDT
      Monitoring - We are observing a recovery in delivery report delays when sending messages to Multiple Networks in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 23:53 PDT
      Update - We are continuing to experience SMS delivery reports delay when sending messages to Multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 28, 20:26 PDT
      Update - We are continuing to experience SMS delivery reports delay when sending messages to Multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Apr 28, 18:26 PDT
      Update - We are continuing to investigate this issue.
      Apr 28, 17:42 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Apr 28, 17:33 PDT
      Update - We've become aware of a potential issue with SMS delivery delays to Multiple networks in the US from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 28, 17:09 PDT
      Update - We are continuing to investigate this issue.
      Apr 28, 17:07 PDT
      Investigating - We've become aware of a potential issue with SMS delivery delays to Multiple networks in the US from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 28, 17:06 PDT
      Apr 28, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Apr 28, 21:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 28, 15:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 April 2024 at 15:00 PDT until 28 April 2024 at 21:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Apr 27, 06:59 PDT
      SMS Delivery Delays to MTN Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
      Apr 28, 13:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 11:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 28, 10:44 PDT
      SMS Delivery Delay to MyTel Network in Myanmar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MyTel Network in Myanmar. This incident has been resolved.
      Apr 28, 12:11 PDT
      Update - We continue observing recovery in SMS delivery delays when sending messages to MyTel Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 10:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MyTel Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 08:11 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to MyTel Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 28, 05:15 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to MyTel Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 03:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MyTel Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 28, 02:40 PDT
      SMS Delivery Delays to Claro Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
      Apr 28, 12:07 PDT
      Update - We continue observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 10:20 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 28, 08:15 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 27, 18:55 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Apr 27, 02:53 PDT
      Update - We are still continuing to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 26, 18:57 PDT
      Update - We continue to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 26, 15:38 PDT
      Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Apr 26, 13:38 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 26, 12:35 PDT
      Monitoring - We are observing successful SMS delivery to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 10:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 26, 09:41 PDT
      Apr 27, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Apr 27, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 27, 13:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 27 April 2024 at 13:15 PDT until 27 April 2024 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Apr 22, 17:15 PDT
      SMS Delivery Delays to CTBC Network in Brazil
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to CTBC Network in Brazil. This incident has been resolved.
      Apr 27, 17:55 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to CTBC Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 27, 15:50 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Apr 27, 15:17 PDT
      Update - We still continue to experience SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Apr 27, 04:53 PDT
      Update - We still continue to experience SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 26, 21:01 PDT
      Update - We continue to experience SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 26, 17:32 PDT
      Update - We continue to experience SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 15:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 26, 14:31 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Apr 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 27, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting an emergency maintenance from 27 April 2024 at 13:00 PDT until 27 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Apr 27, 02:42 PDT
      SMS Deliver Delays to Multiple US Network via Subset of Shortcode
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple US network via subset of shortcodes. This incident has been resolved.
      Apr 27, 00:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple US Network via Subset of Shortcode.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 23:17 PDT
      Update - We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 8 hours or as soon as more information becomes available.
      Apr 26, 16:32 PDT
      Update - We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 4 hours or as soon as more information becomes available.
      Apr 26, 12:32 PDT
      Update - After some investigation, we’ve determined that we’re now experiencing delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 10:22 PDT
      Update - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Network via Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 26, 09:11 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Network via Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 26, 08:59 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 27, 00:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 26, 23:00 PDT
      Scheduled - Our SMS carrier partner in Mexico, Panama, Dominican Republic and Costa Rica is conducting an emergency maintenance from 26 April 2024 at 23:00 PDT until 27 April 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Panama, Dominican Republic and Costa Rica handsets.
      Apr 26, 18:37 PDT
      Apr 26, 2024
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Apr 26, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 26, 13:00 PDT
      Scheduled - The Megafon and Yota network in Russia is conducting a planned maintenance from 26 April 2024 at 13:00 PDT until 26 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Apr 24, 02:19 PDT
      SMS Delivery Report Delays to Multiple Networks in the US Over a Subset of Short Codes
      Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in the US over a subset of short codes. This incident has been resolved.
      Apr 26, 15:05 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 13:03 PDT
      Investigating - We are experiencing SMS delivery report delays from multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 26, 12:04 PDT
      SMS Delivery Delays To Glo Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria - Glo Network. This incident has been resolved.
      Apr 26, 14:26 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending to Nigeria - Glo Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 12:27 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Nigeria - Glo Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 26, 05:36 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Nigeria - Glo Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 26, 01:51 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Nigeria - Glo Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 25, 23:56 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to Nigeria - Glo Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 25, 23:10 PDT
      SMS Delivery Delays to Verizon Network in US Via Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Network In US via subset of short codes. This incident has been resolved.
      Apr 26, 07:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Verizon Network In US via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Apr 26, 06:22 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Verizon Network In US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 05:15 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Network In US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 26, 04:30 PDT
      SMS Delivery Delays to Movitel Network in Mozambique
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movitel Network in Mozambique. This incident has been resolved.
      Apr 26, 07:08 PDT
      Update - We continue observing recovery in SMS delivery delays when sending messages to to Movitel Network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 06:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to to Movitel Network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 26, 04:57 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Apr 26, 00:58 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 25, 17:21 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 25, 13:33 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 25, 11:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 25, 10:30 PDT
      Apr 25, 2024
      Apr 24, 2024
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