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Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
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Update - We are still experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 18, 23:19 PDT
Update - We are still experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 19:23 PDT
Update - We are still experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 17:29 PDT
Update - We are experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 16:28 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 16:10 PDT
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
Account Insights Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Degraded Performance
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
FRONTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our SMS carrier partner in Indonesia is conducting a planned maintenance from 19 Oct 2021 at 12:00 PDT until 19 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia handsets.
Posted on Oct 7, 01:36 PDT
The Tele2 network in Russia is conducting a planned maintenance from 19 Oct 2021 at 13:00 PDT until 19 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Oct 15, 01:51 PDT
UK SMS Carrier Maintenance - O2 UK Oct 19, 15:30-23:00 PDT
The O2 network in UK is conducting a planned maintenance from 19 Oct 2021 at 15:30 PDT until 19 Oct 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Posted on Oct 14, 03:15 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 19 Oct 2021 at 20:00 PDT until 19 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US Toll-free numbers.
Posted on Oct 15, 00:11 PDT
US SMS Carrier Partner Maintenance Oct 19, 20:00-22:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 19 Oct 2021 at 20:00 PDT until 19 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Shortcode.
Posted on Oct 15, 00:12 PDT
US SMS & MMS Carrier Maintenance - AT&T US Oct 19, 21:00 - Oct 20, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance on 19 Oct 2021 at 21:00 PDT until 20 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 8, 02:20 PDT
US SMS Carrier Partner Maintenance Oct 19, 23:00 - Oct 20, 06:00 PDT
Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Oct 11, 04:56 PDT
Canada SMS Carrier Partner Maintenance Oct 19, 23:00 - Oct 20, 03:00 PDT
Our SMS carrier partner in Canada is conducting an emergency maintenance from 19 Oct 2021 at 23:00 PDT until 20 Oct 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada Shortcode.
Posted on Oct 18, 01:39 PDT
The Megafon network in Russian Federation is conducting a planned maintenance from 20 Oct 2021 at 13:00 PDT to 20 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Sep 29, 05:30 PDT
The Tele2 network in Russia is conducting a planned maintenance from 20 Oct 2021 at 13:00 PDT to 20 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Oct 1, 06:03 PDT
The Beeline network in Russia is conducting an emergency maintenance from 20 Oct 2021 at 14:00 PDT until 20 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Posted on Oct 18, 23:17 PDT
Our SMS and MMS carrier partner in the US/Canada is conducting a planned maintenance on 20 Oct 2021 at 20:00 PDT until 20 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from toll-free numbers in the US & Canada.
Posted on Oct 4, 07:48 PDT
US SMS Carrier Partner Maintenance Oct 20, 23:00 - Oct 21, 06:00 PDT
Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Oct 11, 04:57 PDT
France SMS Carrier Maintenance - Bouygues Telecom Oct 24, 22:00 - Oct 25, 03:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 14, 07:22 PDT
US MMS Carrier Partner Maintenance Oct 24, 23:00 - Oct 25, 04:00 PDT
Our MMS carrier partner in the US is conducting a planned maintenance from 24 Oct 2021 at 23:00 PDT until 25 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Longcode.
Posted on Oct 15, 03:58 PDT
The SoftBank network in Japan is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Posted on Oct 19, 05:11 PDT
The StarHub Mobile network in Singapore is conducting a planned maintenance from 25 Oct 2021 at 12:00 PDT until 25 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Mobile handsets.
Posted on Oct 13, 04:41 PDT
The Megafon network in Russian Federation is conducting a planned maintenance from 25 Oct 2021 at 13:00 PDT to 25 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Sep 29, 05:32 PDT
Our SMS carrier partner is conducting a planned maintenance from 25 Oct 2021 at 15:30 PDT until 25 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from All Telenor networks.
Posted on Oct 18, 01:30 PDT
France SMS Carrier Maintenance - Bouygues Telecom Oct 25, 22:00 - Oct 26, 00:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 25 Oct 2021 at 22:00 PDT until 26 Oct 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Oct 4, 21:51 PDT
Brazil SMS Carrier Maintenance - Vivo Oct 26, 20:00 - Oct 27, 02:00 PDT
The Vivo network in Brazil is conducting a planned maintenance from 26 Oct 2021 at 20:00 PDT until 27 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vivo handsets.
Posted on Sep 30, 04:16 PDT
US SMS & MMS Carrier Maintenance - AT&T US Oct 26, 21:00 - Oct 27, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance on 26 Oct 2021 at 21:00 PDT until 27 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 8, 02:21 PDT
The Megafon network in Russian Federation is conducting a planned maintenance from 27 Oct 2021 at 13:00 PDT to 27 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Sep 29, 05:46 PDT
The Tele2 network in Russia is conducting a planned maintenance from 27 Oct 2021 at 13:00 PDT to 27 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Oct 1, 06:04 PDT
Our SMS carrier partner in France is conducting a planned maintenance from 27 Oct 2021 at 15:00 PDT until 27 Oct 2021 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on Oct 7, 04:25 PDT
The Telcel network in Mexico is conducting a planned maintenance from 27 Oct 2021 at 20:00 PDT until 27 Oct 2021 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Oct 19, 02:15 PDT
Our SMS and MMS carrier partner in the US/Canada is conducting a planned maintenance on 27 Oct 2021 at 20:00 PDT until 27 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from toll-free numbers in the US & Canada.
Posted on Oct 4, 07:50 PDT
Our SMS carrier partner for SMS traffic is conducting a planned maintenance from 29 Oct 2021 at 13:00 PDT until 30 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from the below mobile networks.
Ireland
Myanmar
Croatia
Greece
Mauritania
Serbia
Spain
Uzbekistan
Venezuela
Bangladesh
Nepal
Vietnam
Burundi
United Arab Emirates
Posted on Oct 15, 05:16 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 02 Nov 2021 at 22:00 PDT until 03 Nov 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Oct 4, 21:52 PDT
The SoftBank network in Japan is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Posted on Oct 19, 05:12 PDT
US SMS & MMS Carrier Maintenance - AT&T US Nov 9, 21:00 - Nov 10, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance on 09 Nov 2021 at 21:00 PDT until 10 Nov 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 8, 02:23 PDT
US SMS & MMS Carrier Maintenance - AT&T US Nov 16, 21:00 - Nov 17, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance from 16 Nov 2021 at 21:00 PDT until 17 Nov 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 13, 05:27 PDT
API Uptime
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API Response Time - North America
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API Response Time - Europe
Fetching
Past Incidents
Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:02 PDT
Scheduled - The AT&T network in the US is conducting a planned maintenance on 18 Oct 2021 at 21:00 PDT until 19 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Oct 8, 02:43 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. This incident has been resolved.
Oct 19, 03:44 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 01:53 PDT
Update - We are experiencing SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 01:22 PDT
Update - We are experiencing SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 01:16 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay To Globe And Smart Network In Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 01:10 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. This incident has been resolved.
Oct 19, 01:42 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Gamcel Network in Gambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 01:32 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Gamcel Network in Gambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 23:28 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Gamcel Network in Gambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 21:32 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 20:02 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 18:06 PDT
Update - We are experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 17:07 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delay to Gamcel Network in Gambia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 16:57 PDT
Completed - The scheduled maintenance has been completed.
Oct 19, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 PDT
Scheduled - The Altan network in Mexico is conducting an emergency maintenance from 18 Oct 2021 at 22:00 PDT until 19 Oct 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Altan Mexico handsets.
Oct 17, 22:38 PDT
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 PDT
Scheduled - The T-Mobile network in UK is conducting a planned maintenance from 18 Oct 2021 at 15:00 PDT until 18 Oct 2021 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Oct 15, 04:21 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 18 Oct 2021 at 14:00 PDT until 18 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 15, 04:41 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 18 Oct 2021 at 13:00 PDT to 18 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Sep 29, 05:28 PDT
Resolved - We have fully investigated the onboarding status checked in the Twilio Console issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Oct 18, 11:20 PDT
Investigating - Our monitoring systems have detected a potential issue with onboarding status checked in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 10:49 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 PDT
Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 18 Oct 2021 at 10:00 PDT until 18 Oct 2021 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
Sep 21, 04:16 PDT
Resolved - We are no longer experiencing Twilio console search issues. The incident has been resolved.
Oct 18, 10:13 PDT
Monitoring - Twilio console search is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 18, 09:45 PDT
Update - We are observing an issue with console search not returning results. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information available.
Oct 18, 08:53 PDT
Investigating - Our monitoring systems have detected a potential issue with console navigation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 08:29 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:40 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Oct 11, 04:55 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:59 PDT
Scheduled - Our carrier partner in the US is conducting a planned maintenance from 17 Oct 2021 at 22:59 PDT until 18 Oct 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from Verizon US handsets, Also Multiple part messages could be delivered as single messages.
Oct 12, 05:36 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Sep 14, 07:19 PDT
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 11:00 PDT
Scheduled - The Robi network in Bangladesh is conducting an emergency maintenance from 17 Oct 2021 at 11:00 PDT until 17 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Robi handsets.
Oct 15, 01:50 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:01 PDT
Scheduled - The StarHub Mobile network in Singapore is conducting a planned maintenance from 17 Oct 2021 at 13:00 PDT until 17 Oct 2021 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Mobile handsets.
Oct 7, 04:04 PDT
Resolved - We are no longer experiencing SMS delivery failures to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. This incident has been resolved.
Oct 17, 03:38 PDT
Monitoring - We are observing successful SMS delivery to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 01:46 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 16, 23:54 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 16, 07:55 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 23:56 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 19:56 PDT
Update - We are experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender ID. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 17:56 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 16:56 PDT
Oct 16, 2021
Oct 15, 2021
Resolved - The issue affecting payments made via PayPal has been resolved, and the service is operating normally at this time.
Oct 15, 18:40 PDT
Monitoring - Payments made via PayPal are now completing normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 16:40 PDT
Update - We are investigating failures with account payments made via PayPal due to an incident on PayPal. This may cause suspension of a subset of customer accounts when using PayPal for payments. We are monitoring accounts for suspensions and adjusting as needed. If your account becomes suspended for this issue, please open a support ticket. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 15:54 PDT
Investigating - Our monitoring systems have detected a potential issue with processing PayPal payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 15:37 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. This incident has been resolved.
Oct 15, 17:50 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 15:51 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 13:51 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 11:51 PDT
Update - We continue to experience SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 02:57 PDT
Update - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 18:57 PDT
Update - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 14:57 PDT
Update - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 12:57 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 11:57 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria Glo. This incident has been resolved.
Oct 15, 14:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nigeria Glo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 12:56 PDT
Update - We are experiencing SMS delivery delays when sending messages to Nigeria Glo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 12:04 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay To Nigeria - Glo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 12:02 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 15 Oct 2021 at 09:00 PDT until 15 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 15, 03:37 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mexico - Telcel and AT&T. This incident has been resolved.
Oct 15, 12:42 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mexico - Telcel and AT&T. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 10:57 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Mexico - Telcel and AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 09:58 PDT
Resolved - TaskRouter event data sent to the Calabrio RTA feed may have included out of date / stale information starting on October 6th to October 15th. This may have caused a subset of completed task router reservations to continue to show up in “wrapup” state when it was an actual completed task.
Oct 15, 12:28 PDT
Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Flex sending stale data. We will follow up and provide customer impact details within 2 hours.
Oct 15, 12:12 PDT
Oct 14, 2021
Resolved - We are no longer experiencing SMS delivery failures when sending messages to the NTT DoCoMo Network in Japan. This incident has been resolved.
Oct 14, 18:38 PDT
Monitoring - We are observing successful SMS delivery when sending messages to the NTT DoCoMo Network in Japan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 16:38 PDT
Update - We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 09:22 PDT
Update - We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 05:36 PDT
Update - We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 03:36 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 02:37 PDT
Resolved - The incident regarding delayed billing amount reporting with Programmable Wireless Usage APIs has been resolved and the Programmable Wireless Usage APIs are operating normally at this time.
Oct 14, 17:16 PDT
Monitoring - Billing reporting when using the Programmable Wireless Usage APIs is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 14, 16:43 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 14, 15:36 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 07:36 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 03:54 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 01:54 PDT
Investigating - We are experiencing delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 00:55 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:02 PDT
Scheduled - The Tele2 and Altel network in Kazakhstan is conducting an emergency maintenance from 14 Oct 2021 at 13:00 PDT until 14 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 and Altel handsets.
Oct 14, 01:17 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:01 PDT
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 14 Oct 2021 at 14:00 PDT until 14 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 13, 04:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 PDT
Scheduled - The MOTIV network in Russia is conducting an emergency maintenance from 14 Oct 2021 at 14:00 PDT until 14 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MOTIV handsets.
Oct 12, 03:02 PDT
Resolved - We are no longer experiencing MMS delivery delays when sending messages to multiple USA networks using a subset of short codes. This incident has been resolved.
Oct 14, 14:58 PDT
Monitoring - We are observing recovery in MMS delivery delays to multiple USA networks using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 13:02 PDT
Update - We are experiencing MMS delivery delays to multiple USA networks using a a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 11:05 PDT
Investigating - We are experiencing MMS delivery delays to multiple USA networks using a a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 10:13 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:01 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 14 Oct 2021 at 09:00 PDT until 14 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 14, 02:54 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple Zain networks. This incident has been resolved.
Oct 14, 11:45 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple Zain networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 10:37 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to multiple Zain networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 09:35 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jawwal network in Palestine. This incident has been resolved.
Oct 14, 10:10 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Jawwal network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 08:15 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 03:54 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 23:54 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 21:54 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 20:54 PDT
Resolved - The SSL certificate issue pertaining to Autopilot has been resolved and Autopilot is operating normally at this time.
Oct 14, 10:00 PDT
Monitoring - Autopilot is now operating normally. Our SSL certificate expired and was not configured for auto-renewal, which is what caused this issue. The issue has been addressed and our SSL certificate is now configured to auto-renew annually. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 08:13 PDT
Update - Our engineers have identified an issue related to SSL certificates for Autopilot and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 07:18 PDT
Identified - Our engineers have identified an issue related to SSL certificates for Autopilot and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 06:25 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. This incident has been resolved.
Oct 14, 07:56 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 06:12 PDT
Update - We continue to experience SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 05:43 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 04:44 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
Oct 14, 07:51 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 06:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 06:03 PDT
Update - We continue to experience SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 04:03 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 03:04 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Syriatel Network in Syria. This incident has been resolved.
Oct 14, 05:19 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Syriatel Network in Syria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 03:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 02:56 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:45 PDT
Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 13 Oct 2021 at 22:00 PDT until 14 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Oct 13, 23:42 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:02 PDT
Scheduled - Our SMS carrier partner in Canada is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
Oct 11, 05:34 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages using a Shortcode number to Orange Network in the UK. This incident has been resolved.
Oct 14, 04:13 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages using a Shortcode number to Orange Network in the UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 02:15 PDT
Investigating - We are experiencing SMS delivery delays when sending messages using a Shortcode number to Orange network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 01:27 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

13 Oct 2021 at 21:00 PDT to 14 Oct 2021 at 01:30 PDT

Impacted Carriers:
Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Oct 8, 00:05 PDT
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:01 PDT
Scheduled - Our SMS and MMS carrier partner in the US/Canada is conducting a planned maintenance on 13 Oct 2021 at 20:00 PDT until 13 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from toll-free numbers in the US & Canada.
Oct 4, 07:43 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 14:03 PDT
Scheduled - The O2 network in UK is conducting an emergency maintenance from 13 Oct 2021 at 14:00 PDT until 13 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Oct 11, 04:08 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 13 Oct 2021 at 20:00 PDT until 13 Oct 2021 at 22:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from Germany numbers.
Sep 23, 05:59 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:02 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 13 Oct 2021 at 16:00 PDT until 13 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Sep 13, 04:54 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 15:30 PDT
Scheduled - The Vodafone network in UK is conducting a planned maintenance from 13 Oct 2021 at 15:30 PDT until 13 Oct 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Oct 7, 01:46 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to 2 Degrees New Zealand. This incident has been resolved.
Oct 13, 19:27 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to 2 Degrees New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 17:51 PDT
Update - We are experiencing SMS delivery delays when sending messages to 2 Degrees New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 17:32 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Two Degrees Network in New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 17:08 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 13 Oct 2021 at 13:00 PDT to 13 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Oct 1, 06:02 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 13 Oct 2021 at 13:00 PDT to 13 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Sep 29, 05:39 PDT
Resolved - Programmable Video was degraded for 16 minutes between 14:18 and 14:34 Pacific Time on 10/13/2021. During this period, customers may have experienced HTTP 500 errors when using the Video API. The issue has now been resolved.
Oct 13, 15:56 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 13 Oct 2021 at 09:00 PDT until 13 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 13, 02:50 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:02 PDT
Scheduled - The Globe network in Philippines is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe handsets.
Oct 11, 02:47 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 PDT
Scheduled - The Globe Telecom network in Philippines is conducting a planned maintenance from 13 Oct 2021 at 09:00 PDT until 13 Oct 2021 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom handsets.
Oct 6, 23:56 PDT
Resolved - CNAM lookups were degraded for 18 minutes between 20:32 and 20:50 Pacific Time on 10/12/2021. During this period, customers may have experienced null responses if using the Lookup API to query Caller Name, or if CNAM Lookup was enabled on their Elastic SIP Trunk, or if voice_caller_id_lookup was enabled on their IncomingPhoneNumber resource. The issue has now been resolved.
Oct 13, 11:00 PDT
Resolved - Verified Caller IDs for International numbers were degraded from Oct 4th 1:00pm until Oct 13th 10:06am Pacific Time. During this period, customers may have experienced errors on console showing an incorrect verified called id number. The issue has now been resolved.
Oct 13, 09:23 PDT
Investigating - We've become aware of a potential issue with Programmable Messaging caller IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 08:45 PDT
Resolved - We have fully investigated the MS Delivery delays to Brazil Vivo network from Shortcodes issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 13, 08:37 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery delays to Brazil Vivo network from Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 08:31 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Norway. This incident has been resolved.
Oct 13, 07:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor network in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 05:16 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telenor network in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 04:23 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Ecuador. This incident has been resolved.
Oct 13, 06:59 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 04:45 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 13, 04:18 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 00:18 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 22:18 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 21:19 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance between 13 Oct 2021 at 03:00 PDT and 13 Oct 2021 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Oct 6, 07:11 PDT
Resolved - WFM RTA Feed was degraded for 534 minutes between 12:13:05 AM and 09:08:00 AM Pacific Time on 10/05/2021. During this period, customers may have experienced invalid messages being exported to their endpoints. The issue has now been resolved.
Oct 13, 05:17 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT
Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 12 Oct 2021 at 21:00 PDT until 13 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
Oct 6, 07:15 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT
Scheduled - The AT&T network in the US is conducting a planned maintenance from 12 Oct 2021 at 21:00 PDT until 13 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Oct 6, 03:33 PDT
Resolved - SMS delivery was degraded for 235 minutes between 10/12/2021 22:00 and 10/13/2021 1:55 Pacific Time. During this period, customers may have experienced problems with message delivery to Thailand networks. The issue has now been resolved
Oct 13, 02:33 PDT
Resolved - We are no longer experiencing Super SIM network connectivity issues. This incident has been resolved.
Oct 13, 02:26 PDT
Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 13, 02:01 PDT
Update - We are investigating an issue where devices using Super SIM may not be able to connect to the network. Devices with existing data sessions are not affected. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Oct 13, 01:02 PDT
Investigating - Our monitoring systems have detected a potential issue with Super SIM connectivity issues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 00:38 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:02 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

12 Oct 2021 at 21:00 PDT to 13 Oct 2021 at 02:00 PDT

Impacted Carriers:
Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Oct 8, 00:03 PDT
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 23:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:31 PDT
Scheduled - The T-Mobile & Sprint network in US is conducting an emergency maintenance from 12 Oct 2021 at 19:45 PDT until 12 Oct 2021 at 23:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile & Sprint handsets via US Longcode, US Shortcode and US Toll-free numbers.
Oct 12, 21:27 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:01 PDT
Scheduled - Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 12 Oct 2021 at 20:00 PDT until 12 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US handsets via a subset of US Shortcode and US Toll-free numbers.
Oct 8, 06:20 PDT
Resolved - The incident causing issues with fetching Conference Records has been resolved and Conference Records are operating normally at this time.
Oct 12, 17:37 PDT
Monitoring - Fetching Conference Records is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 12, 17:06 PDT
Update - We are investigating an intermittent issue with fetching Conference Records for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 17:03 PDT
Investigating - Our monitoring systems have detected a potential issue with Call Conferencing and Queuing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 12, 16:55 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Costa Rica ICE. This incident has been resolved.
Oct 12, 16:56 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Costa Rica ICE. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 15:10 PDT
Update - We are experiencing SMS delivery delays when sending messages to Costa Rica ICE. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 12:23 PDT
Update - We are experiencing SMS delivery delays when sending messages to Costa Rica ICE. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 10:23 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Costa Rica ICE. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 09:24 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 14:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 12, 12:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:01 PDT
Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance from 12 Oct 2021 at 09:00 PDT until 12 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telkomsel handsets.
Oct 12, 04:07 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:01 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 12 Oct 2021 at 09:00 PDT until 12 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 12, 03:15 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 11:46 PDT
Scheduled - Our Carrier partner in multiple network is conducting an emergency maintenance from 12 Oct 2021 at 11:45 PDT until 12 Oct 2021 at 12:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Networks handsets.
Oct 12, 04:44 PDT
Resolved - We have fully investigated the Studio executions issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 12, 10:25 PDT
Investigating - We've become aware of a potential issue with Studio executions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 12, 09:34 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 02:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance between 12 Oct 2021 at 02:00 PDT and 12 Oct 2021 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Oct 6, 07:14 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 PDT
Scheduled - Our SMS carrier partner in Canada is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
Oct 11, 05:33 PDT
Resolved - We are no longer experiencing SMS delivery failures to Blue Sky Communications network in American Samoa. This incident has been resolved.
Oct 12, 05:19 PDT
Monitoring - We are observing successful SMS delivery Blue Sky Communications network in American Samoa for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 03:28 PDT
Identified - The issue causing SMS delivery failures when sending messages to Blue Sky Communications network in American Samoa has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 02:29 PDT
Monitoring - We are observing successful SMS delivery Blue Sky Communications network in American Samoa for the 20 last minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 00:28 PDT
Update - We continue to experience SMS delivery failures when sending messages to Blue Sky Communications network in American Samoa . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 11, 17:14 PDT
Update - We continue to experience SMS delivery failures when sending messages to Blue Sky Communications network in American Samoa . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 11, 09:14 PDT
Update - We continue to experience SMS delivery failures when sending messages to Blue Sky Communications network in American Samoa . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 11, 05:07 PDT
Update - We continue to experience SMS delivery failures when sending messages to Blue Sky Communications network in American Samoa . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 03:09 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to Blue Sky Communications network in American Samoa . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 02:10 PDT
Resolved - The issue affecting inbound calls to Twilio France phone numbers has been resolved, and the service is functioning normally at this time.
Oct 12, 04:39 PDT
Update - We continue to observe inbound call failures to a subset of Twilio's France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 00:19 PDT
Update - We are observing inbound call failures to a subset of Twilio's France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 11, 20:20 PDT
Update - We are observing inbound call failures to a subset of Twilio's France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 18:22 PDT
Update - We are observing a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 17:26 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound call failures to Twilio France numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 11, 17:22 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 PDT
Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 11 Oct 2021 at 21:00 PDT until 12 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Sep 23, 01:28 PDT
Oct 11, 2021
Resolved - We are no longer seeing SMS delivery delays and failures to multiple networks in US via a subset of short codes. This incident has been resolved.
Oct 11, 21:44 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures to multiple networks in US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 19:55 PDT
Update - We are currently seeing SMS delivery delays and failures to multiple networks in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 19:35 PDT
Investigating - We are currently seeing SMS delivery delays and failures to multiple networks in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 18:43 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 11 Oct 2021 at 13:00 PDT to 11 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Sep 29, 05:37 PDT
Resolved - SMS delivery was degraded for 21 minutes between 10:16 and 10:37 Pacific Time on 10/11/2021. During this period, customers may have experienced SMS delivery failures when sending to the US or CA using long codes. The issue has now been resolved.
Oct 11, 16:08 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Pakistan Ufone. This incident has been resolved.
Oct 11, 14:50 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Pakistan Ufone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 12:52 PDT
Update - We are experiencing SMS delivery delays when sending messages to Pakistan Ufone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 11:30 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Pakistan Ufone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 10:31 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:02 PDT
Scheduled - The Globe network in Philippines is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe handsets.
Oct 11, 02:45 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 12:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 PDT
Scheduled - The NTT DOCOMO network in Japan is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT DOCOMO handsets.
11 Oct 2021 at 09:00 PDT to 11 Oct 2021 at 12:20 PDT
Oct 4, 00:58 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cellular Corp Network USA. This incident has been resolved.
Oct 11, 10:13 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Cellular Corp Network USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 09:19 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellular Corp Network USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 07:30 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Cellular Corp Network USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 06:42 PDT
Resolved - Authy API was degraded for 3 minutes between 13:20 and 13:23 Pacific Time on 10/11/2021. During this period, customers may have experienced elevated latencies over 2 secs for 1-2% of the traffic. The issue has now been resolved.
Oct 11, 10:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 PDT
Scheduled - The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 10 Oct 2021 at 14:00 PDT until 11 Oct 2021 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Oct 5, 04:40 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cootel Network in Cambodia.. This incident has been resolved.
Oct 11, 03:44 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cootel Network in Cambodia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 01:57 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Cootel Network in Cambodia. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 10, 09:58 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Cootel Network in Cambodia. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 10, 02:00 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Cootel Network in Cambodia. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 22:00 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Cootel Network in Cambodia. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 20:06 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Cootel Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1hr as soon as we have additional information.
Oct 9, 19:09 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mexico Telcel network. This incident has been resolved.
Oct 11, 02:37 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mexico Telcel network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 00:53 PDT
Investigating - We are currently seeing SMS delivery delays to Mexico Telcel network. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 23:55 PDT
Oct 10, 2021
Resolved - We are no longer seeing elevated STIR/SHAKEN signing failures and timeouts. This incident has been resolved.
Oct 10, 22:13 PDT
Update - We are observing recovery in elevated STIR/SHAKEN signing failures and timeouts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 21:57 PDT
Monitoring - We are observing recovery in elevated STIR/SHAKEN signing failures and timeouts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 10, 21:29 PDT
Update - We are currently seeing elevated STIR/SHAKEN signing failures and timeouts. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 21:00 PDT
Investigating - We are currently seeing elevated STIR/SHAKEN signing failures and timeouts. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 20:00 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to 2Degrees in New Zealand over shortcodes. This incident has been resolved.
Oct 10, 15:59 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to 2Degrees in New Zealand over shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 15:28 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to 2Degrees in New Zealand over shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 14:45 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:32 PDT
Scheduled - T-Mobile USA is conducting a planned maintenance between 9 Oct 2021 at 21:30 PT and 10 Oct 2021 at 07:30 PT. During the maintenance window, customers may experience delays in making changes to SIMs that are managed in partnership with T-Mobile.
Oct 8, 11:00 PDT
Oct 9, 2021
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN and Glo mobile networks. This incident has been resolved.
Oct 9, 20:58 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to MTN and Glo mobile networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hrs or as soon as more information becomes available.
Oct 9, 19:01 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN and Glo mobile networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 9, 18:35 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN and Glo mobile networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 9, 15:30 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN and Glo mobile networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 11:31 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN and Glo mobile networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 09:34 PDT
Update - We are experiencing SMS delivery delays when sending messages to MTN and Glo mobile networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hours or as soon as more information becomes available.
Oct 9, 08:40 PDT
Investigating - We've become aware of a potential issue with SMS delivery delays to Nigeria MTN. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 9, 07:40 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.
Oct 9, 19:49 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hrs or as soon as more information becomes available.
Oct 9, 18:26 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to hour. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 9, 17:58 PDT
Update - We are still experiencing SMS delivery delays when sending messages to SMS delivery delays to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 16:57 PDT
Update - We are still experiencing SMS delivery delays when sending messages to SMS delivery delays to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 12:30 PDT
Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 10:33 PDT
Investigating - We've become aware of a issue with SMS delivery delays to Telenor Network in Pakistan. Our engineering team has been alerted and is actively investigating. We will update you as soon as we have more information.
Oct 9, 09:41 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Somalia Telesom. This incident has been resolved.
Oct 9, 11:33 PDT
Update - We are continuing to work on a fix for this issue.
Oct 9, 07:49 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Somalia Telesom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 9, 07:14 PDT
Update - We are continue experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
Oct 9, 06:21 PDT
Identified - Our engineers have identified the issue causing SMS delivery delays when sending messages to Somalia Telesom and are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 02:21 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 00:17 PDT
Investigating - We have detected that we are experiencing SMS delivery delays when sending messages to Somalia Telesom again. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 23:15 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Somalia Telesom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 21:17 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 8, 14:07 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 8, 10:16 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 08:21 PDT
Update - We are experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 07:24 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Somalia Telesom. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 8, 06:59 PDT
Oct 8, 2021
Resolved - We are no longer experiencing MMS delivery delays when sending messages from a subset of US short codes. This incident has been resolved.
Oct 8, 23:52 PDT
Monitoring - We are observing recovery in MMS delivery delays when sending messages from a subset of US short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 22:06 PDT
Update - We are still experiencing MMS delivery delays when sending messages from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 8, 18:45 PDT
Update - We are still experiencing MMS delivery delays when sending messages from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 8, 14:46 PDT
Update - We are still experiencing MMS delivery delays when sending messages from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 12:49 PDT
Investigating - We are experiencing MMS delivery delays when sending messages from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 11:38 PDT
Resolved - The incident causing inbound voice call quality issues to Colombia and Costa Rica has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
Oct 8, 13:05 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 8, 00:35 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 7, 00:38 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 6, 00:40 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 5, 08:43 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 5, 00:50 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 4, 20:50 PDT
Update - We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 4, 18:51 PDT
Update - We are observing inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 4, 17:56 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound voice call quality issues to Colombia and Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 4, 17:47 PDT
Resolved - The IoT Order SIMs page https://console.twilio.com/us1/develop/iot/order-sims/new-order?frameUrl=%2Fconsole%2Fiot%2Forders%2Fnew%3Fx-target-region%3Dus1 was unavailable between 8:43 AM PT and 11:59 AM PT.
Oct 8, 12:18 PDT
Resolved - We have investigated the issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. It was determined that we are observing expected filtering behavior for messaging sent without a registered A2P Campaign. All systems are operational. If you experience message filtering toward AT&T on a registered A2P 10DLC Campaign, please submit a ticket to Twilio Support.
Oct 8, 11:06 PDT
Update - We continue to experience an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 7, 18:30 PDT
Update - We continue to experience an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 6, 18:30 PDT
Update - We continue to experience an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 5, 18:30 PDT
Update - We continue to experience an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 5, 02:30 PDT
Update - We are still experiencing an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 4, 18:38 PDT
Update - We are still experiencing an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 4, 14:41 PDT
Update - We are still experiencing an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 4, 12:42 PDT
Update - We are experiencing an issue of increased carrier filtering on SMS traffic to AT&T US from a subset of local long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 4, 11:23 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery to AT&T from local long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 4, 10:48 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Pakistan Telenor. This incident has been resolved.
Oct 8, 10:58 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Pakistan Telenor. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 09:01 PDT
Update - We are experiencing SMS delivery delays when sending messages to Pakistan Telenor. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Oct 8, 08:19 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Pakistan Telenor. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 8, 08:02 PDT
Resolved - We have fully investigated the Twilio Japan website issue, and it was determined that the impact is limited only to jp.twilio.com which does not impact customers. Customers may access Twilio's Japanese website homepage via http://twilio.com/ja. All systems are operational.
Oct 8, 10:56 PDT
Investigating - Our monitoring systems have detected a potential issue with our Twilio Japan website jp.twilio.com. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 8, 10:26 PDT
Oct 7, 2021
Oct 6, 2021
Oct 5, 2021