Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 05, 2022 - 14:00 PDT
      Scheduled - Our SMS carrier partner is conducting a scheduled maintenance from 05 October 2022 at 14:00 PDT until 05 October 2022 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telenor network in Bulgaria, Denmark, Hungary, Montenegro, Myanmar, Pakistan, Serbia and Sweden.
      Update - We continue experiencing outbound SMS delivery delays when sending messages to Net One in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 05, 2022 - 13:57 PDT
      Update - We continue experiencing outbound SMS delivery delays when sending messages to Net One in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 05, 2022 - 09:35 PDT
      Update - We are still experiencing outbound SMS delivery delays when sending messages to Net One in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 05, 2022 - 07:39 PDT
      Investigating - We are experiencing outbound SMS delivery delays when sending messages to Net One in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 05, 2022 - 06:35 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 05, 2022 - 12:50 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 04, 2022 - 12:52 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 03, 2022 - 20:51 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 03, 2022 - 12:51 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 03, 2022 - 08:52 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 03, 2022 - 06:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Brazil CTBC network using shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 03, 2022 - 05:51 PDT
      Update - We are still experiencing delays on balance provisioning for trial accounts. Customers may not see account balance is granted once it is created. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 04, 2022 - 16:06 PDT
      Update - We are still experiencing delays on balance provisioning for trial accounts. Customers may not see account balance is granted once it is created. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 04, 2022 - 00:32 PDT
      Update - We are still experiencing delays on balance provisioning for trial accounts. Customers may not see account balance is granted once it is created. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 03, 2022 - 16:32 PDT
      Update - We are still experiencing delays on balance provisioning for trial accounts. Customers may not see account balance is granted once it is created. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 03, 2022 - 12:11 PDT
      Update - We are still experiencing delays on balance provisioning for trial accounts. Customers may not see account balance is granted once it is created. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 03, 2022 - 10:11 PDT
      Update - We are experiencing delays on balance provisioning for trial accounts. Customers may not see account balance is granted once it is created. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 03, 2022 - 09:07 PDT
      Update - We are experiencing errors in trial account balance. Customers may not see account balance is granted once it is created. We will provide another update in 30 minutes or as soon as more information becomes available.
      Oct 03, 2022 - 08:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with Trial Accounts Balance. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 03, 2022 - 08:24 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 2022 - 09:01 PDT
      Scheduled - Our SMS carrier partner in the Vietnam is conducting a planned maintenance from 27 September 2022 at 09:00 PDT until 15 October 2022 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MobiFone Vietnam handsets.

      Please note:- the above maintenance period comprises tasks that will be carried out each day during off-peak hours from 09:00 PDT to 14:00 PDT .

      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING ? Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE FAX Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alerts Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Degraded Performance
      Billing Degraded Performance
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      CARRIER NETWORK Operational
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free Operational
      SMS, Latin America Operational
      SMS, APAC Operational
      SMS, Europe Operational
      SMS, Middle East & Africa Operational
      SMS Delivery Notifications & Status Callbacks Operational
      MMS Delivery Notifications & Status Callbacks Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      FRONTLINE Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      US and Canada SMS Carrier Partner Maintenance Oct 5, 2022 20:00 - Oct 6, 2022 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting a planned maintenance from 05 October 2022 at 20:00 PDT until 06 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers.
      Posted on Sep 20, 2022 - 01:11 PDT
      US MMS Carrier Partner Maintenance Oct 5, 2022 20:00 - Oct 6, 2022 00:00 PDT
      Our MMS carrier partner in the US is conducting a planned maintenance from 05 October 2022 at 20:00 PDT until 06 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers
      Posted on Sep 20, 2022 - 01:13 PDT
      US SMS Carrier Partner Maintenance Oct 5, 2022 23:00 - Oct 6, 2022 02:00 PDT
      Our SMS carrier partner in the US is conducting a planned maintenance from 05 October 2022 at 23:00 PDT until 06 October 2022 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode.
      Posted on Sep 20, 2022 - 20:45 PDT
      Our SMS carrier partner is conducting a planned maintenance from 06 October 2022 at 11:30 PDT until 06 October 2022 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from the Airtel's Mobile networks in Africa and Asia.
      Posted on Sep 29, 2022 - 08:53 PDT
      US SMS/MMS Carrier Partner Maintenance Oct 8, 2022 23:00 - Oct 9, 2022 04:00 PDT
      Our SMS/MMS carrier partner in US is conducting a planned maintenance from 08 October 2022 at 23:00 PDT until 09 October 2022 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via the US Long code, Short code.
      Posted on Sep 28, 2022 - 21:23 PDT
      Uganda SMS Carrier Maintenance - MTN Oct 9, 2022 14:00-20:00 PDT
      The MTN network in Uganda is conducting a Planned maintenance from 09 Oct 2022 at 14:00 PDT until 09 Oct 2022 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN Uganda handsets.
      Posted on Oct 05, 2022 - 07:36 PDT
      US SMS and MMS Carrier Partner Maintenance Oct 9, 2022 23:00 - Oct 10, 2022 03:00 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 09 October 2022 at 23:00 PDT until 10 October 2022 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US longcode.
      Posted on Sep 29, 2022 - 04:59 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 10, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 10 October 2022 at 13:00 PDT until 10 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:10 PDT
      US SMS and MMS Carrier Partner Maintenance Oct 10, 2022 21:30 - Oct 11, 2022 03:30 PDT
      Our SMS and MMS carrier partner in US is conducting a maintenance from 10 October 2022 at 21:30 PDT until 11 October 2022 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via a subset of US Short Codes.
      Posted on Oct 04, 2022 - 10:34 PDT
      Our Voice carrier partner in Singapore is conducting a planned maintenance from 11 October 2022 at 11:00 PDT until 11 October at 16:00 PDT . During the maintenance window, there could be intermittent call failures or disconnections to a subset of Twilio Singapore phone numbers.
      Posted on Sep 22, 2022 - 04:28 PDT
      Our Voice carrier partner in Singapore is conducting a planned maintenance from 12 October 2022 at 11:00 PDT until 12 October at 16:00 PDT . During the maintenance window, there could be intermittent call failures or disconnections to a subset of Twilio Singapore phone numbers.
      Posted on Sep 22, 2022 - 04:31 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 12, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 12 October 2022 at 13:00 PDT until 12 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:12 PDT
      US MMS Carrier Partner Maintenance Oct 12, 2022 20:00 - Oct 13, 2022 00:00 PDT
      Our MMS carrier partner in the US is conducting a planned maintenance from 12 October 2022 at 20:00 PDT until 13 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Sep 19, 2022 - 23:37 PDT
      US and Canada SMS Carrier Partner Maintenance Oct 12, 2022 20:00 - Oct 13, 2022 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting a planned maintenance from 12 October 2022 at 20:00 PDT until 13 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers.
      Posted on Sep 19, 2022 - 23:41 PDT
      Our SMS carrier partner in Czech Republic is conducting a planned maintenance from 13 October 2022 at 16:00 PDT until 13 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Czech Republic handsets.
      Posted on Sep 27, 2022 - 05:59 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 17, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 17 October 2022 at 13:00 PDT until 17 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:13 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 19, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 19 October 2022 at 13:00 PDT until 19 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:15 PDT
      US and Canada SMS Carrier Partner Maintenance Oct 19, 2022 20:00 - Oct 20, 2022 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting a planned maintenance from 19 October 2022 at 20:00 PDT until 20 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers.
      Posted on Sep 22, 2022 - 23:26 PDT
      US MMS Carrier Partner Maintenance Oct 19, 2022 20:00 - Oct 20, 2022 00:00 PDT
      Our MMS carrier partner in the US is conducting a planned maintenance from 19 October 2022 at 20:00 PDT until 20 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Sep 22, 2022 - 23:25 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 24, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 24 October 2022 at 13:00 PDT until 24 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:19 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 26, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 26 October 2022 at 13:00 PDT until 26 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:21 PDT
      US and Canada SMS Carrier Partner Oct 26, 2022 20:00 - Oct 27, 2022 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting a planned maintenance from 26 October 2022 at 20:00 PDT until 27 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Sep 20, 2022 - 22:34 PDT
      US MMS Carrier Partner Maintenance Oct 26, 2022 20:00 - Oct 27, 2022 00:00 PDT
      Our MMS carrier partner in the US is conducting a planned maintenance from 26 October 2022 at 20:00 PDT until 27 October 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Sep 20, 2022 - 22:30 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 31, 2022 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 31 October 2022 at 13:00 PDT until 31 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Sep 29, 2022 - 21:22 PDT
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Oct 5, 2022
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to TSTT network in Trinidad and Tobago. This incident has been resolved.
      Oct 5, 18:19 PDT
      Update - We are observing recovery in outbound SMS delivery to TSTT network in Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 16:32 PDT
      Update - We are observing recovery in outbound SMS delivery to TSTT network in Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 12:51 PDT
      Monitoring - We are observing recovery in outbound SMS delivery to TSTT network in Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 10:42 PDT
      Update - We are still experiencing outbound SMS delivery to TSTT network in Trinidad and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 08:28 PDT
      Investigating - We are experiencing outbound SMS delivery to TSTT network in Trinidad and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 5, 07:33 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 5, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 5, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 05 October 2022 at 14:00 PDT until 05 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Sep 30, 06:51 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 5, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 5, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 05 October 2022 at 13:00 PDT until 05 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Sep 29, 21:09 PDT
      Resolved - We have fully investigated WhatsApp messages for Mexico issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Oct 5, 12:43 PDT
      Investigating - We've become aware of a potential issue with WhatsApp messages for Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 5, 12:36 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Colombia. This incident has been resolved.
      Oct 5, 11:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 09:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 5, 08:35 PDT
      Resolved - We are no longer experiencing SMS delivery receipts delays to US Verizon network from a subset of short-code numbers. This incident has been resolved.
      Oct 5, 11:05 PDT
      Update - We continue observing recovery in SMS delivery receipts delays to US Verizon network from a subset of short-code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 08:57 PDT
      Monitoring - We are observing recovery in SMS delivery receipts delays to US Verizon network from a subset of short-code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 06:52 PDT
      Investigating - We are experiencing SMS delivery receipts delays to US Verizon network from a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 5, 06:02 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brazil Claro Network. This incident has been resolved.
      Oct 5, 06:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brazil Claro Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 5, 05:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Brazil Claro Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 5, 04:02 PDT
      Resolved - HTTP 500 errors have been resolved and adding or creating participants to Messaging sessions in Flex as well as to calls made directly using Proxy is operating normally at this time.
      Oct 5, 06:07 PDT
      Monitoring - We are seeing recovery while adding or creating participants to Messaging sessions in Flex as well as to calls made directly using Proxy and are monitoring closely for any changes. We will provide another update in 30 minutes or as soon as more information becomes available.
      Oct 5, 05:27 PDT
      Update - Customers who are creating new participants for message sending are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. The customers who already have established sessions will continue to see messages go through. Our engineering team has identified the issue and is actively looking into it. We will update you in 8 hours or as soon as we have more information.
      Oct 4, 22:51 PDT
      Update - Customers who are creating new participants for message sending are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. The customers who already have established sessions will continue to see messages go through. Our engineering team has identified the issue and is actively looking into it. We will update you in 4 hours or as soon as we have more information.
      Oct 4, 18:51 PDT
      Update - Customers are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. Our engineering team has identified the issue and is actively looking into it. We will update you in 2 hours or as soon as we have more information.
      Oct 4, 16:51 PDT
      Identified - Customers are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. Our engineering team has identified the issue and is actively looking into it. We will update you in 1 hours or as soon as we have more information.
      Oct 4, 15:51 PDT
      Update - Customers are currently not able create or add participants to flex calls or chats and are seeing HTTP 500 errors. Our engineering team is actively investigating. We will update you in 1 hours or as soon as we have more information.
      Oct 4, 15:03 PDT
      Update - Customers are currently not able create or add participants to flex calls or chats and are seeing HTTP 500 errors. Our engineering team is actively investigating. We will update you in 1 hours or as soon as we have more information.
      Oct 4, 14:48 PDT
      Investigating - Our monitoring systems have detected a potential issue with Proxy showing HTTP 500 errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 4, 14:27 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 5, 05:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 5, 02:00 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 05 October 2022 at 02:00 PDT until 05 October 2022 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from US handsets to Twilio US longcode.
      Sep 30, 04:53 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 5, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 4, 22:00 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 04 October 2022 at 22:00 PDT until 05 October 2022 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Oct 3, 21:52 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 5, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 4, 21:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from October 4 2022 at 21:00 PDT until October 5 2022 at 01:00 PDT . During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via shortcodes.
      Sep 30, 23:43 PDT
      Resolved - The incident causing delays on new data visibility on Flex insights has been resolved. We are closing this incident.
      Oct 5, 00:57 PDT
      Update - We are investigating the issue in new data dashboards on Flex Insights. Customers may experience delays on new data visibility on Flex insights. We expect to provide another update in the next 2 hours or as soon as more information is available.
      Oct 5, 00:44 PDT
      Update - We are investigating an issue in new data dashboards on Flex Insights. Customers may experience delays on new data visibility on Flex insights. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 4, 23:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with new data dashboards on Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 4, 23:17 PDT
      Oct 4, 2022
      Completed - The scheduled maintenance has been completed.
      Oct 4, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 4, 18:00 PDT
      Scheduled - Our Voice carrier T-Mobile in Czech Republic is conducting a planned maintenance between 04 October 2022 at 18:00 PDT until 04 October 2022 at 22:00 PDT. During the maintenance window, there could be intermittent disconnection to existing calls and call failures to and from T-Mobile Czech Republic handsets.
      Sep 22, 09:46 PDT
      Resolved - We have fully investigated the issue with Phone Number Verification Failing During Signup (SMS and Call) on our account portal triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Oct 4, 21:22 PDT
      Update - Our monitoring systems have detected a potential issue with Phone Number Verification Failing During Signup (SMS and Call). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 4, 21:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with Phone Number Verification Failing During Signup (SMS and Call). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 4, 20:58 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 4, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 4, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 04 October 2022 at 13:00 PDT until 04 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Sep 29, 21:07 PDT
      Resolved - Usage record for Super SIM was degraded for 42 minutes between 02:20 AM and 3:02 AM Pacific Time on 10/04/2022. During this period, customers may have experienced delay in fetching Usage Records. The issue has now been resolved.
      Oct 4, 15:41 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Bahamas Network BTC. This incident has been resolved.
      Oct 4, 13:34 PDT
      Monitoring - We are observing successful SMS delivery to Bahamas Network BTC. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 4, 11:34 PDT
      Update - We are experiencing SMS delivery failures sending to Bahamas Network BTC. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 4, 10:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures on Bahamas Network BTC. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 4, 10:29 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brazil Oi. This incident has been resolved.
      Oct 4, 11:28 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brazil Oi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 4, 09:25 PDT
      Update - We are experiencing SMS delivery delays to Brazil Oi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 4, 07:17 PDT
      Investigating - We are experiencing SMS delivery delays to Brazil Oi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 4, 06:13 PDT
      Resolved - The delays with Flex Insights data has been resolved, and it is operating normally at this time.
      Oct 4, 10:50 PDT
      Monitoring - Our engineering team has deployed a fix and Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 4, 10:20 PDT
      Update - We are investigating delays in Flex Insights data. Our engineering team has identified the root cause and is working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available
      Oct 4, 09:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 4, 09:24 PDT
      Resolved - We are no longer experiencing delivery report delays delivery receipts delays to US Verizon Network from a subset of shortcode Numbers. This incident has been resolved.
      Oct 4, 08:29 PDT
      Monitoring - We are observing recovery in delivery receipts delays to US Verizon Network from a subset of shortcode Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 4, 06:28 PDT
      Investigating - We are experiencing SMS Delivery Receipts Delays to US Verizon Network from a Subset Of Shortcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 4, 06:05 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 4, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 3, 22:01 PDT
      Scheduled - The AT&T network in Mexico is conducting planned maintenance from 03 October 2022 at 22:00 PDT until 04 October 2022 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 28, 04:45 PDT
      Resolved - Our engineering team has put in a fix to address the issue causing Super SIM Network Connectivity Issues In US1. This incident has been resolved.
      Oct 4, 03:12 PDT
      Investigating - We are experiencing Super SIM connectivity issues in US1. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 4, 02:45 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Pakistan Ufone. This incident has been resolved.
      Oct 4, 01:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Pakistan Ufone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 3, 23:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Pakistan Ufone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 3, 22:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Pakistan Ufone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 3, 21:40 PDT
      Resolved - Studio 500 error has been resolved and Studio is operating normally at this time.
      Oct 4, 00:05 PDT
      Monitoring - Studio is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 3, 23:35 PDT
      Identified - We have detected 500 error code being generated for studio flow. Some customer would experience  dropped messages and calls through Studio. The issue has been identified and the engineers are in-progress in fixing it. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 3, 23:26 PDT
      Investigating - Our monitoring systems have detected a potential issue with Workflow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 3, 23:15 PDT
      Oct 3, 2022
      Completed - The scheduled maintenance has been completed.
      Oct 3, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 3, 21:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 03 October 2022 at 21:00 PDT until 03 October 2022 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Sep 29, 04:15 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 3, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 3, 14:00 PDT
      Scheduled - Our SMS carrier partner is conducting a scheduled maintenance from 03 October 2022 at 14:00 PDT until 03 October 2022 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telenor network in Bulgaria, Denmark, Hungary, Montenegro, Myanmar, Pakistan, Serbia and Sweden.
      Sep 28, 08:45 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 3, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 3, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 03 October 2022 at 13:00 PDT until 03 October 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Sep 29, 21:05 PDT
      Resolved - We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 3, 09:05 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 3, 09:03 PDT
      Resolved - We are no longer experiencing SMS delivery failures when sending messages to Mobifone Network in Vietnam. This incident has been resolved.
      Oct 3, 04:40 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to Mobifone Network in Vietnam. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 3, 02:40 PDT
      Update - We are continuing to investigate SMS delivery failures sending to Mobifone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 2, 23:08 PDT
      Update - We are continuing to investigate SMS delivery failures sending to Mobifone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 2, 21:08 PDT
      Update - We are experiencing SMS delivery failures sending to Mobifone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 2, 20:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery to Mobifone Network in Vietnam. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 2, 20:04 PDT
      Oct 2, 2022
      Resolved - We've determined this incident as False Alarm. We're sorry for the inconvenience caused. This incident has been closed.
      Oct 2, 22:27 PDT
      Update - We are experiencing delays in receiving message delivery reports Globe And Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 2, 22:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Receipt Delay to Philippines Globe and Smart Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 2, 22:10 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular Network In Brazil. This incident has been resolved.
      Oct 2, 20:35 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to CTBC Celular Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 2, 20:34 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to CTBC Celular Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 2, 18:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 2, 16:37 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the CTBC Celular network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as we have more information.
      Oct 1, 23:30 PDT
      Update - We continuing experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as we have more information.
      Oct 1, 08:09 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 1, 00:03 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 30, 20:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 30, 16:07 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 15:07 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 14:06 PDT
      Resolved - We have fully investigated the SMS Delivery Delays to All Networks Brazil issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 2, 18:29 PDT
      Investigating - We have fully investigated the SMS Delivery Delays to All Networks Brazil issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 2, 18:22 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 2, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 1, 21:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US is conducting an emergency maintenance from 01 October 2022 at 21:00 PDT until 02 October 2022 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US Long code.
      Sep 29, 23:31 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 2, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 1, 20:00 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from October 1 2022 at 20:00 PDT until October 2 2022 at 03:00 PDT . During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via the US longcodes and shortcodes.
      Sep 23, 05:32 PDT
      Completed - The scheduled maintenance has been completed.
      Oct 2, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 1, 22:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 01 October 2022 at 22:00 PDT until 02 October 2022 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 10, 17:34 PDT
      Oct 1, 2022
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ufone Network in Pakistan. This incident has been resolved.
      Oct 1, 16:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ufone Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 1, 14:55 PDT
      Update - We are still experiencing SMS delivery delays to Ufone Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 1, 13:01 PDT
      Investigating - We are experiencing SMS delivery delays to Ufone Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 1, 12:04 PDT
      Resolved - The dashboard data delays issues on Flex Insights have been resolved and data visibility is operating normally at this time.
      Oct 1, 12:00 PDT
      Monitoring - Data dashboards on Flex Insights are now operating normally. Customers should now be able to see new data in dashboards with no delays. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 1, 11:29 PDT
      Update - We are still investigating the issue with data dashboards on Flex Insights. Customers may experience delays with new data visibility on Flex insights. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 1, 11:01 PDT
      Update - We are investigating an issue with data dashboards on Flex Insights. Customers may experience delays with new data visibility on Flex insights. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 1, 10:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with dashboard data in Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 1, 09:55 PDT
      Resolved - We have fully investigated the issue with email stats and activity . It is only impacting SendGrid. Further communication will be posted directly on the Sendgrid status page https://status.sendgrid.com/".
      Oct 1, 02:22 PDT
      Investigating - Our monitoring systems have detected a potential issues with email stats and activity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 1, 01:30 PDT
      Sep 30, 2022
      Resolved - We have fully investigated the issue accessing twilio.com triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 30, 22:13 PDT
      Investigating - Our monitoring systems have detected a potential issues accessing twilio.com. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 30, 21:53 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Morocco IAM Network. This incident has been resolved.
      Sep 30, 21:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Morocco IAM network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 19:42 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Morocco IAM network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
      Sep 30, 17:23 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to Morocco IAM network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 15:21 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Morocco IAM network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 14:20 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Morocco IAM network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 13:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Morocco IAM network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 11:41 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Morocco IAM network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 30, 11:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Morocco IAM network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 09:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Morocco IAM network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 08:49 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Morocco IAM Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 30, 08:47 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. This incident has been resolved.
      Sep 30, 18:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 16:40 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 16:10 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 15:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Orange Network in Burkina Faso. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 30, 15:00 PDT
      Resolved - We are now seeing full recovery of the network connectivity issue. This incident has been resolved.
      Sep 30, 16:38 PDT
      Monitoring - We are now seeing over 98% recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
      Sep 30, 14:51 PDT
      Identified - Beginning at 20:30 UTC, we observed 25% of active data sessions on Super SIM being dropped. The drop was due to outage at a GTP hub with a connectivity partner. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances or switched identity and recovered on another partner. We will continue to monitor and provide another update in 1 hour or sooner once more information becomes available.
      Sep 30, 14:38 PDT
      Update - At 20:32 pm UTC we have experienced a drop in Super SIM connectivity data sessions. Approximately 97% of sessions have already recovered by moving to an alternate IMSI and recovery continues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Sep 30, 14:07 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super Sim events . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 30, 13:57 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zimbabwe NetOne network. This incident has been resolved.
      Sep 30, 16:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zimbabwe NetOne network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 14:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zimbabwe NetOne network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 12:23 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Zimbabwe NetOne network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 30, 11:23 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Colombia Tigo network. This incident has been resolved.
      Sep 30, 12:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Colombia Tigo network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 10:55 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Colombia Tigo network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 09:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Colombia Tigo network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 08:42 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Colombia Tigo network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 30, 08:39 PDT
      Resolved - We are no longer experiencing delivery report delays when sending to US and Canada networks from a subset of Twilio long codes. This incident has been resolved.
      Sep 30, 01:02 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to US and Canada networks from a subset of Twilio long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 23:08 PDT
      Update - We are experiencing delays in receiving MMS delivery reports when sending to US and Canada networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 29, 17:43 PDT
      Update - We are experiencing delays in receiving MMS delivery reports when sending to US and Canada networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 13:43 PDT
      Update - We are still experiencing delays in receiving MMS delivery reports when sending to US networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 11:56 PDT
      Update - We are experiencing delays in receiving MMS delivery reports when sending to US networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 11:16 PDT
      Investigating - Our monitoring systems have detected a potential issue with MMS delivery report delays to all US networks for a subset of Twilio long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 11:10 PDT
      Resolved - Subaccount REST API was degraded for nearly 21 hours between 02:40 and 23:37 Pacific Time on 09/29/2022. During this period, customers may have experienced failed responses to the API requests. The issue has now been resolved.
      Sep 30, 00:30 PDT
      Sep 29, 2022
      Completed - The scheduled maintenance has been completed.
      Sep 29, 22:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 29, 15:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 29 September 2022 at 15:00 PDT until 29 September 2022 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Sep 26, 04:27 PDT
      Resolved - We are no longer experiencing SMS delivery failures to both Azerbaijan Nar Mobilee and Bakcell networks. This incident has been resolved.
      Sep 29, 21:54 PDT
      Monitoring - We are observing successful SMS delivery to Nar Mobilee in Azerbaijan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 20:07 PDT
      Update - We are observing successful SMS delivery to Bakcell network. However, we’re continuing to experience delivery failures over Nar Mobilee in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 19:03 PDT
      Update - We are observing successful SMS delivery to Bakcell network. However, we’re still experiencing delivery failures over Nar Mobilee in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 17:03 PDT
      Investigating - We are observing successful SMS delivery to Bakcell network. However, we’re still experiencing delivery failures over Nar Mobilee in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 16:04 PDT
      Update - We are observing successful SMS delivery to Bakcell network. However, we’re still monitoring delivery failures over Nar Mobilee in Azerbaijan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 14:03 PDT
      Monitoring - We are observing successful SMS delivery to Azerbaijan Nar Mobilee and Bakcell networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 11:59 PDT
      Update - We are still experiencing SMS delivery failures sending to Azerbaijan Nar Mobilee and Bakcell networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 10:23 PDT
      Update - We are experiencing SMS delivery failures sending to Azerbaijan Nar Mobilee and Bakcell networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 09:31 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to Azerbaijan Nar Mobilee and Bakcell networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 09:27 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Russia Tinkoff Mobile network. This incident has been resolved.
      Sep 29, 13:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Russia Tinkoff Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 11:28 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Tinkoff Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 29, 09:59 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tinkoff Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 06:13 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tinkoff Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 04:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tinkoff Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 03:39 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Cellular network from a subset of Twilio short codes. This incident has been resolved.
      Sep 29, 10:20 PDT
      Update - We are still observing recovery in SMS delivery delays when sending messages to US Cellular network from a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 09:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to US Cellular network from a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 07:13 PDT
      Update - We are experiencing SMS delivery delays when sending messages to US Cellular Network from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 06:47 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to US Cellular Network from a subset of Twilio short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 06:43 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Rwanda MTN network. This incident has been resolved.
      Sep 29, 09:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Rwanda MTN network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 07:48 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Rwanda MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 06:12 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Rwanda MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 05:37 PDT
      Resolved - We are no longer experiencing delivery report delays when sending to US Verizon network from a subset of Twilio short codes. This incident has been resolved.
      Sep 29, 08:24 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to US Verizon network from a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 06:35 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to US Verizon network from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 06:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays to US Verizon network from a subset of Twilio short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 06:04 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 29, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 22:00 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 28 September 2022 at 22:00 PDT until 29 September 2022 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 27, 08:08 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 29, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 20:00 PDT
      Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 28 September 2022 at 20:00 PDT until 29 September 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Aug 22, 18:44 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 29, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 20:00 PDT
      Scheduled - Our SMS carrier partner in the US and Canada will be conducting a planned maintenance from 28 September 2022 at 20:00 PDT until 29 September 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers.
      Aug 22, 18:45 PDT
      Sep 28, 2022
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Indonesia XL Axiata Network. This incident has been resolved.
      Sep 28, 19:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Indonesia XL Axiata Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 18:03 PDT
      Update - We are still experiencing SMS delivery failures sending to Indonesia XL Axiata Network . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 17:08 PDT
      Investigating - We are experiencing SMS delivery failures sending to Indonesia XL Axiata Network . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 16:09 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 28, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 13:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 September 2022 at 13:00 PDT until 28 September 2022 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Sep 23, 09:08 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 28, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 28 Sep 2022 at 13:00 PDT until 28 Sep 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Sep 2, 09:26 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 28, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 28 September 2022 at 13:00 PDT until 28 September 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Aug 30, 04:08 PDT
      Resolved - The delay issues with Voice Transcriptions have been resolved and and Voice Transcriptions are operating normally at this time. This incident has been resolved.
      Sep 28, 15:09 PDT
      Monitoring - Voice Transcriptions are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 28, 14:45 PDT
      Identified - Our engineers have identified the issue causing delays with voice transcriptions and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 13:59 PDT
      Update - We are continuing to actively investigate delays with voice transcriptions. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 12:31 PDT
      Update - We are investigating delays with voice transcriptions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 28, 11:30 PDT
      Investigating - Our monitoring systems have detected a potential issue with voice transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 28, 11:21 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 28, 15:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 13:00 PDT
      Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from September 28 2022 at 13:00 PDT until September 29 2022 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Germany handsets via Germany shortcode.
      Sep 23, 05:39 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 28, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 13:01 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 September 2022 at 13:00 PDT until 28 September 2022 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Sep 23, 05:35 PDT
      Resolved - We are no longer experiencing SMS AND MMS delivery delays when sending messages to multiple networks within the US and Canada from a subset of Twilio toll-free numbers, long codes, and 10DLC. This incident has been resolved.
      Sep 28, 13:44 PDT
      Monitoring - We are observing recovery in SMS and MMS delivery delays when sending messages to multiple networks within the US and Canada from a subset of Twilio toll-free numbers and long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 12:44 PDT
      Update - We are still experiencing SMS and MMS delivery delays when sending messages to multiple US and Canada networks from a subset of Twilio toll-free numbers and long codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 10:51 PDT
      Update - We are experiencing SMS and MMS delivery delays when sending messages to US AT&T network from a subset of Twilio toll-free numbers and long codes. We are also observing SMS delivery delays to US T-Mobile network when sending from a subset of Twilio toll-free and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 10:00 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 28, 09:46 PDT
      Resolved - We have fully investigated the Account Creation issues triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 28, 13:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with Account Creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 28, 12:38 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Armenia Beeline network. This incident has been resolved.
      Sep 28, 11:57 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to the Armenia Beeline network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 10:33 PDT
      Update - We are still observing recovery in SMS delivery delays when sending messages to the Armenia Beeline network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 08:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Armenia Beeline network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 06:43 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Beeline Network, Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
      Sep 28, 05:41 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Beeline Network, Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Sep 28, 03:48 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network, Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 02:58 PDT
      Resolved - Video API was degraded for two intervals less than one minute long between 06:18:38 and 06:18:51 on 09/27/2022 Pacific Time, as well as between 03:21:51 to 03:22:10 Pacific Time on 09/28/2022. During this period, a small subset of customers may have experienced intermittent HTTP 500 errors when calling the API. The issue has now been resolved.
      Sep 28, 10:13 PDT
      Resolved - The incident causing porting order notifications to fail has been mitigated, except for a small subset of customers who have already been contacted. We are closing this incident, however, if you face this situation on your end, please cancel, submit a new request, and contact support if any further assistance is needed.
      Sep 28, 08:10 PDT
      Update - We continue to experience an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 27, 18:47 PDT
      Update - We continue to experience an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 26, 18:47 PDT
      Update - We continue to experience an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 25, 18:47 PDT
      Update - We continue to experience an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 24, 18:47 PDT
      Update - We continue to experience an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 23, 18:45 PDT
      Update - We are continuing to experience an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 22, 18:45 PDT
      Update - We are experiencing an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 21, 18:45 PDT
      Update - We are experiencing an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 02:45 PDT
      Update - We are experiencing an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 20, 18:46 PDT
      Update - We are experiencing an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 20, 14:45 PDT
      Update - We are experiencing an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 12:46 PDT
      Update - We are experiencing an intermittent issue with number porting order notifications. For a subset of number porting orders, update notifications are failing to post in the ticket. Our engineers are actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 11:47 PDT
      Investigating - We've become aware of a potential issue with porting order notification failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 11:31 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Germany Vodafone Network. This incident has been resolved.
      Sep 28, 07:37 PDT
      Monitoring - We are no longer experiencing SMS failures when sending messages to Germany, Vodafone Network. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 05:55 PDT
      Investigating - We are experiencing SMS failures when sending messages to Germany, Vodafone Network . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 05:05 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 28, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 23:00 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 27 September 2022 at 23:00 PDT until 28 September 2022 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode.
      Sep 20, 20:44 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. This incident has been resolved.
      Sep 28, 01:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 19:51 PDT
      Update - We are experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 27, 17:47 PDT
      Update - We are experiencing SMS delivery delays when sending messages to all Mexico networks via pre-registered alpha sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 27, 13:49 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 11:50 PDT
      Update - We are experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 27, 11:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to all Mexico networks via pre-registered alpha sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 27, 11:06 PDT
      Sep 27, 2022
      Resolved - The issues on TwiML log API has been resolved, and REST API is operating normally at this time.
      Sep 27, 23:04 PDT
      Monitoring - TwiML log API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 27, 22:34 PDT
      Identified - Our engineers have identified the issue on TwiML log API. Some customers may see an elevated level of 500s or increased latency accessing TwiML logs. Engineers are taking remediation. We expect to provide another update in 1 hour as soon as more information becomes available.
      Sep 27, 22:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with twiml log API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 27, 21:15 PDT
      Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in France over a subset of Shortcode. This incident has been resolved.
      Sep 27, 22:54 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in France over a subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 20:54 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to multiple networks in France over a subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.
      Sep 27, 19:52 PDT
      Resolved - We have fully investigated Functions and Assets packager issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 27, 21:55 PDT
      Investigating - Our monitoring systems have detected a potential issue with Functions and Assets packager. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 27, 21:50 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to K-Cell Kazakhstan. This incident has been resolved.
      Sep 27, 21:25 PDT
      Update - We are experiencing SMS delivery delays when sending messages to K-Cell Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 17:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to K-Cell Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 27, 17:04 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 27, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 14:30 PDT
      Scheduled - The SFR network in the France is conducting an emergency maintenance from 27 September 2022 at 14:30 PDT until 27 September 2022 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SFR France handsets.
      Sep 22, 23:13 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 27, 20:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 12:30 PDT
      Scheduled - The Telia network in Finland is conducting a planned maintenance from 27 September 2022 at 12:30 PDT until 27 September 2022 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Finland handsets.
      Sep 20, 08:48 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 27, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 06:00 PDT
      Scheduled - Twilio is conducting a planned maintenance to optimize performance beginning 27 September 2022 at 06:00 PDT until 27 September 2022 at 20:00 PDT. During the maintenance window, WhatsApp senders may each experience downtimes of up to 20 minutes, which can result in delayed deliveries for WhatsApp messages sent to/from these senders during this brief period.
      Sep 23, 01:01 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Digitel C.A. Network in Venezuela. This incident has been resolved.
      Sep 27, 17:44 PDT
      Monitoring - We are observing successful SMS delivery to Digitel C.A. Network in Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 15:47 PDT
      Update - We are experiencing SMS delivery failures sending to Digitel C.A. Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 27, 14:58 PDT
      Investigating - We are experiencing SMS delivery failures sending to Digitel C.A. Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 27, 14:22 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 13:01 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 27 September 2022 at 13:00 PDT until 27 September 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Sep 23, 22:47 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiMobil (Movistar) Network In Spain. This incident has been resolved.
      Sep 27, 06:56 PDT
      Monitoring - We are observing recovery in Outbound SMS delivery delays to DigiMobil (Movistar) Network In Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 05:10 PDT
      Investigating - We are experiencing Outbound SMS delivery delay to DigiMobil (Movistar) Network In Spain . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 27, 04:14 PDT
      Resolved - We are no longer experiencing the issue with unable to load Flex overview page on Twilio Console. The incident has been resolved.
      Sep 27, 00:54 PDT
      Monitoring - We are no longer experiencing issues when trying to load the Flex Overview page on Twilio Console. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 27, 00:34 PDT
      Update - We are currently experiencing an issue when trying to load the Flex Overview page on the Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 27, 00:24 PDT
      Investigating - Our monitoring systems have detected a potential issue with unable to load Flex overview page on Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 27, 00:13 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile network In Czech Republic. This incident has been resolved.
      Sep 27, 00:28 PDT
      Monitoring - We are observing successful SMS delivery with no more delays when sending messages to T-Mobile network In Czech Republic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 22:38 PDT
      Update - We continue to experience SMS delivery delays when sending messages to T-Mobile network In Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 20:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile network In Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 19:52 PDT
      Sep 26, 2022
      Completed - The scheduled maintenance has been completed.
      Sep 26, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 22:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 26 September 2022 at 22:00 PDT until 26 September 2022 at 23:00 PDT. During the maintenance window, there could be intermittent call failures to a subset of Twilio France phone numbers.
      Sep 21, 04:50 PDT
      Resolved - The team has deployed a fix and the delayed Compositions processing are all completed successfully. This incident has now been resolved.
      Sep 26, 22:50 PDT
      Update - The team has deployed a fix and the delayed Compositions are still currently being processed. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 21:55 PDT
      Monitoring - The team has deployed a fix and the delayed Compositions are currently being processed. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 26, 21:25 PDT
      Update - We continue to investigate the delay in Compositions for Video rooms. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 21:17 PDT
      Update - We are investigating the delay in Compositions for Video rooms. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 20:17 PDT
      Investigating - Our monitoring systems have detected a potential issue with Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 19:48 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Mexico. This incident has been resolved.
      Sep 26, 22:02 PDT
      Monitoring - We are observing successful SMS delivery without any delays when sending messages to multiple networks in Mexico We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 20:03 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 26, 18:49 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 16:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 15:49 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. This incident has been resolved.
      Sep 26, 17:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 15:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 13:38 PDT
      Update - We are experiencing SMS delivery delays to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 12:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Sep 26, 12:09 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 26, 17:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 14:01 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 26 September 2022 at 14:00 PDT until 26 September 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Sep 23, 09:07 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 26, 17:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 13:01 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 26 September 2022 at 13:00 PDT until 26 September 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Sep 22, 07:08 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 26, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 13:01 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 26 September 2022 at 13:00 PDT until 26 September 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Aug 30, 04:07 PDT
      Resolved - We are no longer experiencing SMS and MMS delivery delays when sending messages to US networks from a subset of Twilio short codes. This incident has been resolved.
      Sep 26, 11:57 PDT
      Monitoring - We are observing recovery in SMS and MMS delivery delays when sending messages to US networks from a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 09:53 PDT
      Update - We are experiencing SMS and MMS delivery delays when sending messages to US networks from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 09:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS and MMS delivery delays for a subset of Twilio short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 09:12 PDT
      Resolved - We have fully investigated the data availability issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 26, 11:17 PDT
      Investigating - Our monitoring systems have detected a potential issue with data availability. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 10:57 PDT
      Resolved - We have fully investigated the inbound call failures to for a subset of Twilio Argentina phone numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Sep 26, 08:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with inbound call failures for a subset of Twilio Argentina phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 07:55 PDT
      Completed - The scheduled maintenance has been completed.
      Sep 26, 07:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 04:30 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from September 26 2022 at 04:30 PDT until September 26 2022 at 07:00 PDT. During the maintenance window, there could be intermittent call failures to and from Australia and New Zealand handsets.
      Sep 13, 21:41 PDT
      Sep 25, 2022
      Completed - The scheduled maintenance has been completed.
      Sep 25, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 21:01 PDT
      Scheduled - The Claro network in Peru is conducting a planned maintenance from 25 September 2022 at 21:00 PDT until 25 September 2022 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Claro Peru handsets.
      Sep 23, 00:06 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to to all networks in Mexico over pre-registered sender ID. This incident has been resolved.
      Sep 25, 21:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to all networks in Mexico over pre-registered sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 25, 19:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to all networks in Mexico over pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 25, 18:58 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to all networks in Mexico over pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 25, 18:53 PDT
      Sep 24, 2022
      Sep 23, 2022
      Sep 22, 2022
      Sep 21, 2022