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      Scheduled maintenance
      System Metrics
      SMS Delivery Delays To Du Network In UAE
      Update - We are continuing to experience SMS delivery delays when sending messages to Du Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 2024 - 20:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Du Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 26, 2024 - 19:03 PDT
      Delays in A2P 10DLC T-Mobile Registrations and De-Registrations
      Identified - Our engineers have identified the issues causing delays in A2P 10DLC T-Mobile Registrations and De-Registrations and are still working on the fix with the carrier. We will provide updates in 24 hours or as soon as more information becomes available.
      Jul 26, 2024 - 12:17 PDT
      Investigating - Our monitoring systems have identified potential delays in A2P 10DLC T-Mobile Registrations and De-Registrations. Our engineering team has been notified and is currently investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.
      Jul 26, 2024 - 11:17 PDT
      Delivery Report Delays to DISH network in the US for a Subset of Short codes
      Update - We are experiencing SMS delivery report delays when sending messages to DISH network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 26, 2024 - 00:43 PDT
      Update - We are experiencing SMS delivery report delays when sending messages to DISH network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 25, 2024 - 08:43 PDT
      Update - We are experiencing SMS delivery report delays when sending messages to multiple small networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 25, 2024 - 07:55 PDT
      Update - We are experiencing SMS delivery report delays when sending messages to multiple small networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 25, 2024 - 00:01 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple small networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 24, 2024 - 20:02 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 2024 - 18:02 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 2024 - 17:02 PDT
      Multiple Destination US and Canada SMS and MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 2024 - 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a series of planned maintenances from 10 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 20:00 PDT until 11 July 2024 at 00:00 PDT

      17 July 2024 at 20:00 PDT until 18 July 2024 at 00:00 PDT

      24 July 2024 at 20:00 PDT until 25 July 2024 at 00:00 PDT

      31 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT
      Jul 10, 2024 20:00 - Aug 1, 2024 00:00 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 03, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 03 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 July 2024 at 13:00 PDT until 03 July 2024 at 17:00 PDT


      08 July 2024 at 13:00 PDT until 08 July 2024 at 17:00 PDT


      10 July 2024 at 13:00 PDT until 10 July 2024 at 17:00 PDT


      15 July 2024 at 13:00 PDT until 15 July 2024 at 17:00 PDT


      17 July 2024 at 13:00 PDT until 17 July 2024 at 17:00 PDT


      22 July 2024 at 13:00 PDT until 22 July 2024 at 17:00 PDT


      24 July 2024 at 13:00 PDT until 24 July 2024 at 17:00 PDT


      29 July 2024 at 13:00 PDT until 29 July 2024 at 17:00 PDT


      31 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT
      Jul 3, 2024 13:00 - Jul 31, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Degraded Performance
      MMS Operational
      SMS Degraded Performance
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Degraded Performance
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Planned Maintenance for Flex Insights Historical Reporting Jul 28, 2024 01:00-02:00 PDT
      The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Sunday, July 28th, 2024, at 1:00 AM Pacific Standard Time/ 10:00 AM Central European Summer Time. The maintenance window is planned to take up to 1 hour. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
      Posted on Jul 26, 2024 - 08:35 PDT
      Indonesia SMS Carrier Maintenance - XL Jul 29, 2024 11:00-13:00 PDT
      The XL network in Indonesia is conducting a planned maintenance from 29 July 2024 at 11:00 PDT until 29 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Indonesia handsets.
      Posted on Jul 26, 2024 - 00:03 PDT
      Russia SMS Carrier Maintenance - Megafon/Yota Jul 29, 2024 13:00-17:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Jul 24, 2024 - 16:02 PDT
      Scheduled - The Megafon/Yota network in Russia is conducting a planned maintenance from 29 July 2024 at 13:00 PDT until 29 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon/Yota Russia handsets.
      Jul 29, 2024 - 16:01 PDT
      Russia SMS Carrier Maintenance - Win Mobile/Volna Mobile Jul 29, 2024 15:00-18:00 PDT
      The Win Mobile/Volna Mobile network in Russia is conducting a planned maintenance from 29 July 2024 at 15:00 PDT until 29 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Posted on Jul 12, 2024 - 09:24 PDT
      Czech Republic Voice Carrier Partner Maintenance Jul 29, 2024 17:00-21:30 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 29 July 2024 at 17:00 PDT until 29 July 2024 at 21:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 09, 2024 - 08:11 PDT
      US SMS Carrier Maintenance - Small US Carriers Jul 29, 2024 21:00 - Jul 30, 2024 01:00 PDT
      A subset of small networks in the US are conducting an emergency maintenance from 29 July 2024 at 21:00 PDT until 30 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets.
      Posted on Jul 23, 2024 - 16:17 PDT
      Latin America SMS Carrier Partner Maintenance Jul 29, 2024 23:00 - Jul 30, 2024 00:30 PDT
      Our SMS carrier partner in Latin America is conducting a planned maintenance from 29 July 2024 at 23:00 PDT until 30 July 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Latin America handsets.
      Posted on Jul 26, 2024 - 20:26 PDT
      Australia and New Zealand Voice Carrier Partner Maintenance Jul 30, 2024 07:00-12:00 PDT
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 July 2024 at 07:00 PDT until 30 July 2024 at 12:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
      Posted on Jul 16, 2024 - 09:33 PDT
      Russia SMS Carrier Maintenance - Megafon/Yota Jul 30, 2024 13:00-17:00 PDT
      The Megafon/Yota network in Russia is conducting a planned maintenance from 30 July 2024 at 13:00 PDT until 30 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon/Yota Russia handsets.
      Posted on Jul 24, 2024 - 16:03 PDT
      US SMS Carrier Maintenance - Small US Carriers Jul 30, 2024 21:00 - Jul 31, 2024 01:30 PDT
      A subset of small networks in the US are conducting a planned maintenance from 30 July 2024 at 21:00 PDT until 31 July 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Jul 23, 2024 - 13:36 PDT
      Malaysia SMS Carrier Maintenance - Digi Jul 31, 2024 09:00-15:00 PDT
      The Digi network in Malaysia is conducting a planned maintenance from 31 July 2024 at 09:00 PDT until 31 July 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Digi Malaysia handsets.
      Posted on Jul 26, 2024 - 07:26 PDT
      France Voice Carrier Partner Maintenance Jul 31, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 31 July 2024 at 13:00 PDT until 31 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 24, 2024 - 14:30 PDT
      Russia SMS Carrier Maintenance - Megafon Jul 31, 2024 13:00-17:00 PDT
      The Megafon network in Russia is conducting a planned maintenance from 31 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      Posted on Jul 25, 2024 - 06:07 PDT
      Czech Republic Voice Carrier Maintenance - T-Mobile Jul 31, 2024 16:00-20:30 PDT
      The T-Mobile network in the Czech Republic is conducting a planned maintenance from 31 July 2024 at 16:00 PDT until 31 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 15, 2024 - 10:49 PDT
      Flex Insights Planned Maintenance Aug 3, 2024 01:00-03:00 PDT
      The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, August 3rd, 2024, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
      Posted on Jul 23, 2024 - 06:13 PDT
      Authy and Verify V1 API - Maintenance Aug 3, 2024 15:00-15:30 PDT
      We’re conducting a planned Global maintenance between 15:00 to 15:30 Pacific Time on 08/03/2024. During the maintenance window, all Authy API requests will fail. Communicate to your customers (end users) about this planned downtime for maintenance before August 3, 2024. Due to Authy API’s deprecation (https://www.twilio.com/docs/verify/authy-vs-verify), we strongly encourage migrating to the Verify V2 API. Verify V2 API, specifically SMS/Voice OTP delivery, is unaffected by this maintenance downtime.
      Posted on Jun 26, 2024 - 14:39 PDT
      Japan SMS Carrier Maintenance - Softbank Aug 7, 2024 07:00-13:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 07 August 2024 at 07:00 PDT until 07 August 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jul 24, 2024 - 08:04 PDT
      Canada Account Security Service Partner Maintenance Aug 7, 2024 23:00 - Aug 8, 2024 03:00 PDT
      Our service partner is conducting a planned maintenance from 07 August 2024 at 23:00 PDT until 08 August 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API].
      Posted on Jul 23, 2024 - 22:40 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Aug 16, 2024 13:00-20:00 PDT
      Twilio is conducting a planned maintenance from 16 Aug 13:00 until 16 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Jul 12, 2024 - 14:51 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Aug 16, 2024 13:00-20:00 PDT
      Twilio is conducting planned maintenance from 16 Aug 13:00 until 16 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Jul 12, 2024 - 14:52 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Aug 17, 2024 15:00-20:00 PDT
      Twilio is conducting a planned maintenance from 17 Aug 15:00 until 17 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Jul 12, 2024 - 14:52 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Aug 17, 2024 15:00-20:00 PDT
      Twilio is conducting planned maintenance from 17 Aug 15:00 until 17 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Jul 12, 2024 - 14:53 PDT
      Japan SMS Carrier Maintenance - Softbank Aug 26, 2024 07:00-13:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 26 August 2024 at 07:00 PDT until 26 August 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jul 24, 2024 - 08:05 PDT
      Japan SMS Carrier Maintenance - Softbank Aug 28, 2024 07:00-13:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 28 August 2024 at 07:00 PDT until 28 August 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets
      Posted on Jul 24, 2024 - 08:06 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jul 26, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone UK
      Completed - The scheduled maintenance has been completed.
      Jul 26, 19:45 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 26, 15:00 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 26 July 2024 at 15:00 PDT until 26 July 2024 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttribute
      Jul 24, 08:24 PDT
      SMS Delivery Failures to Multiple Networks in Bangladesh
      Resolved - We continue investigating the issue with SMS Delivery Failures to Multiple Networks in Bangladesh. We have proceeded to contact the impacted customers directly while we continue working on a resolution with our carrier partner for Banglalink and Teletalk Networks. If you have any questions or concerns please reach out to support.
      Jul 26, 15:16 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi and GrameenPhone networks in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Banglalink and TeleTalk Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 26, 14:15 PDT
      Update - We are monitoring successful SMS deliveries to the Robi and GrameenPhone networks in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Banglalink and TeleTalk Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 25, 14:17 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 25, 06:27 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 24, 06:32 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 23, 06:37 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 23, 06:29 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 22, 06:32 PDT
      Update - We continue monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 21, 06:32 PDT
      Update - We are currently monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 20, 06:34 PDT
      Update - We are currently monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 19, 06:34 PDT
      Update - We are currently monitoring successful SMS deliveries to the Robi network in Bangladesh. However, we continue to experience SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jul 19, 02:53 PDT
      Update - We are observing successful SMS delivery to Robi Network in Bangladesh and we are currently monitoring it. We are also experiencing SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jul 18, 18:53 PDT
      Investigating - We are observing successful SMS delivery to Robi Network in Bangladesh and we are currently monitoring it. We are also experiencing SMS delivery failures when sending messages over Grameen Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 18, 14:56 PDT
      Identified - Our engineers have identified the issue causing SMS Delivery failurs sending to Robi Network in Bangladesh and are working with our partner carrier to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 18, 11:46 PDT
      Update - We have detected that Multiple Networks are experiencing SMS delivery failures in Bangladesh. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 10:39 PDT
      Investigating - We are experiencing SMS delivery failures sending to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 10:24 PDT
      Encoding Issue for Worker Attributes in Flex
      Resolved - Flex was degraded between 07:51 UTC on 07/19/2024 and 05:15pm UTC on 07/26/2024. During this period, customers may have experienced issues with tasks being assigned to workers in the event the workers had special characters as part of their attribute skills and updated these skills during the impact window. The issue has now been resolved.
      Jul 26, 14:31 PDT
      SMS Delivery Delay And Failure To Multiple Networks In New Zealand
      Resolved - We are no longer experiencing SMS delivery delay and failure to multiple networks In New Zealand. This incident has been resolved.
      Jul 26, 12:09 PDT
      Update - We are observing recovery in SMS delivery delay and failure to multiple networks In New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 10:14 PDT
      Monitoring - We are observing recovery in SMS delivery delay and failure to multiple networks In New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 08:15 PDT
      Update - We are experiencing SMS delivery delay and failure to multiple networks In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 26, 06:23 PDT
      Update - We are experiencing SMS delivery delay and failure to multiple networks In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 04:24 PDT
      Investigating - We are experiencing SMS delivery delay and failure to multiple networks In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 26, 03:25 PDT
      Update - We are observing successful SMS delivery delay and failure to multiple networks In New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 01:38 PDT
      Monitoring - We are observing successful SMS delivery delay and failure to multiple networks In New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 25, 23:39 PDT
      Update - We are experiencing SMS delivery delay and failure to multiple networks In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 25, 21:53 PDT
      Update - We are experiencing SMS delivery delay and failure to multiple networks In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 25, 21:50 PDT
      Investigating - We are experiencing SMS delivery delay and failure to multiple networks In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 25, 21:07 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 26, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 18:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 25 July 2024 at 18:00 PDT until 26 July 2024 at 12:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 25, 12:59 PDT
      Transcriptions Service Interruption in VoiceBase
      Resolved - The issue affecting VoiceBase transcriptions has been resolved, and the service is functioning normally at this time.
      Jul 26, 11:55 PDT
      Monitoring - We are observing recovery with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 26, 11:29 PDT
      Investigating - Our monitoring systems have detected a potential issue with VoiceBase transcriptions. Customers might see some delays in Voice transcriptions, which we are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 26, 10:56 PDT
      Notify Service Interruption in US1 Region
      Resolved - We are no longer experiencing interruption with sending notifications in US1 region. This incident has been resolved.
      Jul 26, 10:33 PDT
      Investigating - We are investigating a interruption with sending notifications in US1 region. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jul 26, 09:49 PDT
      Inbound Call Failures To A Subset Of Phone Numbers In China
      Resolved - We are no longer experiencing Inbound Call Failures to a Subset Of Phone Numbers In China. This incident has been resolved.
      Jul 26, 05:54 PDT
      Monitoring - We have started seeing recovery for Inbound Call Failures to a Subset Of Phone Numbers In China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 04:01 PDT
      Update - We are observing Inbound Call Failures to a Subset Of Phone Numbers In China. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 26, 03:06 PDT
      Investigating - We are observing Inbound Call Failures to a Subset Of Phone Numbers In China. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 26, 02:05 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 26, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 25 July 2024 at 23:00 PDT until 26 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 18, 15:50 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 26, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 22:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 25 July 2024 at 22:00 PDT until 26 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile US handsets.
      Jul 24, 10:45 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 26, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 19:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 25 July 2024 at 19:00 PDT until 26 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Jul 24, 18:06 PDT
      Jul 25, 2024
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 25, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 17:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance maintenance from 25 July 2024 at 17:00 PDT until 25 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 7, 05:30 PDT
      Issue With Sender ID Application Submission/Update with Deleted Address
      Resolved - Issue where users were unable to update or submit a Sender ID Application if an associated Address is deleted has been resolved and is operating normally at this time.
      Jul 25, 20:40 PDT
      Monitoring - Issue with Sender ID application submission/update with deleted address is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jul 25, 20:21 PDT
      Update - We are continuing to experience issues where users are unable to update or submit a Sender ID Application if an associated Address is deleted. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 25, 04:24 PDT
      Update - We are continuing to experience issues where users are unable to update or submit a Sender ID Application if an associated Address is deleted. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 24, 20:24 PDT
      Update - We continue to experience issues where users will be unable to update or submit a Sender ID Application if an associated Address is deleted. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 24, 16:24 PDT
      Update - We continue to experience issues where users will be unable to update or submit a Sender ID Application if an associated Address is deleted. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 14:24 PDT
      Investigating - Our monitoring systems have detected a potential issue where users will be unable to update or submit a Sender ID Application if an associated Address is deleted. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 13:24 PDT
      SMS Delivery Delays to Ooredoo Network in Qatar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network In Qatar. This incident has been resolved.
      Jul 25, 20:06 PDT
      Monitoring - We are observing recovery in delivery report delays [when sending to Ooredoo Network In Qatar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 25, 18:15 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Qatar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 25, 17:28 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays To Ooredoo Network In Qatar. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 25, 17:22 PDT
      Russia SMS Carrier Maintenance - Megafon/Yota
      Completed - The scheduled maintenance has been completed.
      Jul 25, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 13:00 PDT
      Scheduled - The Megafon/Yota network in Russia is conducting an emergency maintenance from 25 July 2024 at 13:00 PDT until 25 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon/Yota Russia handsets.
      Jul 22, 06:51 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 25, 13:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 07:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting an emergency maintenance from 25 July 2024 at 07:00 PDT until 25 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Australia phone numbers.
      Jul 25, 04:29 PDT
      Malaysia SMS Carrier Maintenance - U Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 25, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 25, 09:00 PDT
      Scheduled - The U Mobile network in Malaysia is conducting an emergency maintenance from 25 July 2024 at 09:00 PDT until 25 July 2024 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile Malaysia handsets.
      Jul 24, 22:36 PDT
      SMS Delivery Delays to Narwas Network in Oman
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Narwas Network in Oman. This incident has been resolved.
      Jul 25, 11:24 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Narwas Network in Oman. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 25, 09:31 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 25, 08:05 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 25, 06:56 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Narwas Network in Oman. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 25, 06:51 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 25, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 22:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 24 July 2024 at 22:00 PDT until 25 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 24, 14:39 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 25, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 22:01 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 24 July 2024 at 22:00 PDT until 25 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile US handsets.
      Jul 24, 12:27 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jul 25, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 24 July 2024 at 21:00 PDT until 25 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Jul 17, 16:09 PDT
      Jul 24, 2024
      TaskRouter Scheduled Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 24, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 21:30 PDT
      Scheduled - We will be performing a brief TaskRouter database update in the US1 region, specifically removing a non-essential component from our system. This update is expected to be completed in less than a second and should not affect your service.
      Jul 23, 00:23 PDT
      SMS Delivery Delays to Glo Network In Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo network in Nigeria. This incident has been resolved.
      Jul 24, 19:03 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Glo network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 17:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 15:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 23, 15:13 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 22, 15:05 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 21, 15:05 PDT
      Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 20, 23:19 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 20, 15:19 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 20, 09:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 20, 07:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Glo network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 20, 06:44 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 24, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 13:01 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 24 July 2024 at 13:00 PDT until 24 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Jun 24, 14:32 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Jul 24, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 15:15 PDT
      Scheduled - The Motiv network in Russia is conducting a planned maintenance from 24 July 2024 at 15:20 PDT until 24 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Jul 23, 07:23 PDT
      SMS Delivery Delays to Ucell Network in Uzbekistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. This incident has been resolved.
      Jul 24, 17:52 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ucell Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 15:56 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 15:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 15:19 PDT
      Russia SMS Carrier Maintenance - Win Mobile/Volna Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 24, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 15:00 PDT
      Scheduled - The Win Mobile/Volna Mobile network in Russia is conducting an emergency maintenance from 24 July 2024 at 15:00 PDT until 24 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Jul 24, 06:34 PDT
      Russia SMS Carrier Maintenance - Megafon/Yota
      Completed - The scheduled maintenance has been completed.
      Jul 24, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 13:00 PDT
      Scheduled - The Megafon/Yota network in Russia is conducting an emergency maintenance from 24 July 2024 at 13:00 PDT until 24 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon/Yota Russia handsets.
      Jul 22, 06:50 PDT
      Super Sim Was Affected
      Resolved - Between 22:10 and 22:25 UTC we investigated an issue where devices using Super SIM may have experienced delays in attaching to the network. The SIM needed to failover to another IMSI in order to successfully attach to the network. We are actively monitoring the situation and working with our partner to understand what happened. We will provide another update if more information becomes available.
      Jul 24, 15:44 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super Sim. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 24, 15:27 PDT
      Programmable Messaging API Was Affected
      Resolved - The Twilio Programmable Messaging API was partially degraded starting from Jul 24th, 2024, 14:53 PST to 14:55 PST. During this time, customers sending messages may receive 5xx's in API responses. The system has recovered and is operational.
      Jul 24, 15:40 PDT
      SMS Delivery Delays and Failures to IT&E Network in US via a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to IT&E Network in US via a subset of short codes. This incident has been resolved.
      Jul 24, 12:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to IT&E Network in US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 11:11 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to IT&E Network in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 24, 03:11 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to IT&E Network in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 23, 23:12 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to IT&E Network in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 21:09 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to IT&E Network in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 20:14 PDT
      MMS Delivery Delays to Verizon Network in the US for a Subset of ShortCodes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to Verizon network in the US for a subset of ShortCodes. This incident has been resolved.
      Jul 24, 12:34 PDT
      Monitoring - We are observing recovery in MMS delivery delays to Verizon network in the US for a subset of ShortCodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 10:42 PDT
      Investigating - We are experiencing MMS delivery delays to Verizon network in the US for a subset of ShortCodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 09:43 PDT
      SMS Delivery Delays to Djezzy Network in Algeria
      Resolved - We are no longer experiencing SMS delivery delays to Djezzy network in Algeria. This incident has been resolved.
      Jul 24, 11:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Djezzy network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 09:36 PDT
      Update - We are still experiencing SMS delivery delays to Djezzy network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 08:11 PDT
      Investigating - We are experiencing SMS delivery delays to Djezzy network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 07:09 PDT
      SMS Delivery Delays To Ooredoo network in Myanmar
      Resolved - We are no longer experiencing SMS Delivery Delays To Ooredoo network in Myanmar. This incident has been resolved.
      Jul 24, 09:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Ooredoo network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 07:11 PDT
      Update - We are experiencing SMS Delivery Delays To Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 05:17 PDT
      Investigating - We are experiencing SMS Delivery Delays To Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 24, 04:18 PDT
      Multiple Destinations Account Security Service Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jul 24, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 24, 03:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 24 July 2024 at 03:00 PDT until 24 July 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and countries: Vodafone Germany, Vodafone Italy, Vodafone Spain, Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth
      Jul 18, 08:47 PDT
      SMS Delivery Delays to Multiple Small Networks in the US for a Subset of Short and Long Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. This incident has been resolved.
      Jul 24, 05:52 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. We will monitor the services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 03:57 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. We will monitor the services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 01:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. We will monitor the services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 23:56 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 23, 22:03 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 23, 18:17 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 16:23 PDT
      Investigating - We are experiencing MMS/SMS delivery delays when sending messages to multiple small networks in the US for a subset of short and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 15:23 PDT
      SMS Delivery Delays to Claro Network in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Clara network in Colombia. This incident has been resolved.
      Jul 24, 03:15 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Clara network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 01:24 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Clara network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 23:25 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Clara network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 22:25 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 23, 22:16 PDT
      SMS Delivery Delays to Orange/Altice Network in Dominican Republic
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange/Altice Network in Dominican Republic. This incident has been resolved.
      Jul 24, 02:31 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Orange/Altice Network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 24, 00:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange/Altice Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 23, 21:24 PDT
      Update - We We continue to experience SMS delivery delays when sending messages to Orange/Altice Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 19:26 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange/Altice Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 18:27 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS delivery to Orange/Altice Network in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 23, 18:14 PDT
      Toll-Free and 10DLC Provisioning/Cancellations Issues and Account Security US API errors
      Resolved - We are no longer experiencing issue that was impacting toll-free and 10DLC provisioning/cancellations. This incident has been resolved.
      Jul 24, 01:26 PDT
      Monitoring - The issue which was impacting account security US API errors was successfully resolved.
      We are now observing successful recovery on the issue that was impacting toll-free and 10DLC provisioning/cancellations. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 23:38 PDT
      Update - The issue which was impacting account security US API errors is now resolved.
      But, we are still investigating the issue impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jul 23, 19:07 PDT
      Update - We are still investigating an issue impacting toll-free and 10DLC provisioning/cancellations and account security US API errors. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 23, 15:10 PDT
      Update - We are still investigating an issue with Netnumber OSR impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 13:55 PDT
      Investigating - We are investigating an issue with Netnumber OSR impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 12:55 PDT
      Jul 23, 2024
      Connectivity Lost on ~8% of Super SIM Devices in the US
      Resolved - Connectivity issue on 8% of Super SIM devices is operating normally at this time. This issue has been resolved.
      Jul 23, 22:19 PDT
      Monitoring - Our engineering team has put in a fix to address the issue causing 8% of active data sessions on Super SIM being dropped. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 20:16 PDT
      Update - Beginning at 1:05 UTC, we observed that approximately 8% of active data sessions on Super SIM were dropped for devices connected in the US on T-Mobile. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted instance recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      In the meantime, we kindly suggest that customers reset the connectivity through the console if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices.
      Jul 23, 19:40 PDT
      Investigating - Beginning at 1:05 UTC, we observed that approximately 8% of active data sessions on Super SIM were dropped for devices connected in the US on T-Mobile. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted instance recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      In the meantime, we kindly suggest that customers reset the connectivity through the console if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices.
      Jul 23, 18:39 PDT
      MMS Delivery Receipts Delays To Verizon Network in US Via SubSet of Shortcodes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to Verizon Network in US via SubSet of Shortcodes. This incident has been resolved.
      Jul 23, 15:20 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to Verizon Network in US via SubSet of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 13:20 PDT
      Update - We are still experiencing MMS delivery receipts delays when sending messages to Verizon Network in US via subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 23, 13:03 PDT
      Investigating - We are still experiencing MMS delivery receipts delays when sending messages to Verizon Network in US via subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 23, 05:02 PDT
      Identified - We are experiencing MMS delivery receipts delays when sending messages to Verizon Network in US via subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 23, 01:02 PDT
      Update - We are experiencing MMS delivery delays when sending messages to Verizon Network in US via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 23:02 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to Verizon Network in US via SubSet of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 22, 22:15 PDT
      SMS Delivery Failures to Digitel Network in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digitel Network in Venezuela. This incident has been resolved.
      Jul 23, 15:08 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digitel Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 13:33 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 12:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 10:30 PDT
      Kuwait SMS Carrier Maintenance - Zain
      Completed - The scheduled maintenance has been completed.
      Jul 23, 14:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 23, 14:00 PDT
      Scheduled - The Zain network in Kuwait is conducting an emergency maintenance from 23 July 2024 at 14:00 PDT until 23 July 2024 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Kuwait handsets.
      Jul 23, 04:26 PDT
      SMS Delivery Delays to Vodafone Network in Italy
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Italy. This incident has been resolved.
      Jul 23, 10:52 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 08:58 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 07:55 PDT
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Jul 23, 10:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 14:00 PDT
      Scheduled - Our carrier partner EE UK is conducting a planned maintenance from 22 July 2024 at 14:00 PDT until 22 July 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE UK customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.
      Jul 17, 08:54 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 23, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 16:01 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 22 July 2024 at 16:00 PDT until 23 July 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 22, 15:52 PDT
      500s From Flex TaskRouter Public APIs
      Resolved - We are no longer experiencing 500 error codes from Flex TaskRouter public APIs. This incident has been resolved.
      Jul 23, 08:05 PDT
      Monitoring - Flex TaskRouter public APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jul 23, 07:30 PDT
      Update - We continue to investigate an elevated rate of 500 errors from Flex TaskRouter public APIs. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 23, 07:06 PDT
      Update - We are currently investigating an elevated rate of 500 errors from Flex TaskRouter public APIs. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
      Jul 23, 06:48 PDT
      Investigating - Our monitoring systems have detected a potential issue related to 500s from taskrouter public APIs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 23, 06:38 PDT
      Flex Insights HR Delayed Gooddata Loads
      Resolved - We are no longer experiencing issue with Flex Insights. This incident has been resolved.
      Jul 23, 05:23 PDT
      Update - We are observing recovery in our service. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 23, 05:00 PDT
      Monitoring - We are observing recovery in our service. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 23, 04:29 PDT
      Identified - We are still experiencing a potential issue with Flex Insights. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 23, 02:59 PDT
      Update - We are experiencing a potential issue with Flex Insights. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 23, 00:59 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 22, 23:59 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 23, 05:03 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 23, 03:30 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 23 July 2024 at 03:30 PDT until 23 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 22, 18:46 PDT
      Twilio Interconnect Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 23, 05:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 22:02 PDT
      Scheduled - Twilio is conducting an emergency maintenance from 22 July 22:00 until 23 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Jul 22, 11:39 PDT
      Twilio Messaging Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 23, 05:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 22:00 PDT
      Scheduled - Twilio is conducting an emergency maintenance from 22 July 22:00 until 23 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Jul 22, 11:49 PDT
      Twilio Voice Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 23, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 22:01 PDT
      Scheduled - Twilio is conducting an emergency maintenance from 22 July 22:00 until 23 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls and messages to and from the US.
      Jul 22, 11:45 PDT
      Failure to connect calls in US2
      Resolved - We are no longer experiencing call connecting issue in US2 region. This incident has been resolved.
      Jul 23, 04:21 PDT
      Update - We are observing recovery in our service. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 23, 03:51 PDT
      Investigating - We are experiencing a potential issue to connect calls in US2 region. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 23, 02:50 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 23, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 20:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 22 July 2024 at 20:00 PDT until 23 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Jul 18, 16:26 PDT
      Failure to connect calls in US2
      Resolved - Our monitoring systems have detected a potential issue with connecting some PSTN calls in the US2 region from 1:46 PST to 1:55 PST . Our engineering team has been investigated and now it is already fixed.
      Jul 23, 02:31 PDT
      Jul 22, 2024
      SMS Delivery Delay to Ucell Network in Uzbekistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. This incident has been resolved.
      Jul 22, 23:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ucell Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 21:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 22, 21:06 PDT
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 22, 20:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 16:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 July 2024 at 16:00 PDT until 22 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Jul 1, 04:49 PDT
      Russia SMS Carrier Maintenance - Win Mobile/Volna Mobile
      Completed - The scheduled maintenance has been completed.
      Jul 22, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 15:00 PDT
      Scheduled - The Win Mobile/Volna Mobile network in Russia is conducting a planned maintenance from 22 July 2024 at 15:00 PDT until 22 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Jul 12, 09:23 PDT
      Conversations API Was Impacted in EU Region
      Resolved - Twilio Conversations API hosted in EU region was partially degraded for around 20 minutes between 13:57 PM and 14:18 Pacific Time on 07/22/2024. During this period, some customers using Conversations in hosted EU region were impacted with a high number of 5xx errors. The issue has now been resolved.
      Jul 22, 15:43 PDT
      Investigating - Our monitoring systems have detected a potential issue Conversations API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 22, 15:23 PDT
      SMS Delivery Delays to MTN Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. This incident has been resolved.
      Jul 22, 14:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 12:27 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 22, 11:34 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 22, 07:34 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 05:34 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 22, 04:41 PDT
      Twilio Rest API Was Affected
      Resolved - Twilio Rest API was degraded between 03:35am to 10:25am Pacific time on 7/22/2024. During this period of time, customers may have experienced Increase latency in MatchAndAttribute API response. The issue has now been resolved.
      Jul 22, 13:54 PDT
      Australia SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 22, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 08:00 PDT
      Scheduled - Our SMS carrier partner in Australia is conducting an emergency maintenance from 22 July 2024 at 08:00 PDT until 22 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from Australia handsets.
      Jul 22, 04:40 PDT
      SMS Delivery Delays to Etisalat Network in Egypt
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat Network in Egypt. This incident has been resolved.
      Jul 22, 12:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 10:04 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 22, 09:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 22, 05:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 04:04 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 22, 02:46 PDT
      SMS Delivery Delays to Multiple Networks in New Zealand
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the following networks in New Zealand:
      - 2Degrees
      - One NZ
      - Vodafone

      This incident has been resolved.
      Jul 22, 11:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the following networks in New Zealand:
      - 2Degrees
      - One NZ
      - Vodafone

      We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 09:03 PDT
      Update - We continue to experience SMS delivery delays to the below listed networks in New Zealand.

      - 2Degrees
      - One NZ
      - Vodafone

      Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 22, 06:47 PDT
      Update - We continue to experience SMS delivery delays to the below listed networks in New Zealand.

      - 2Degrees
      - One NZ
      - Vodafone

      Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 04:47 PDT
      Update - We continue to experience SMS delivery delays to the below listed networks in New Zealand.

      - 2Degrees
      - One NZ
      - Vodafone

      Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 22, 04:11 PDT
      Update - It has been determined that the following Network Operators are experiencing SMS delivery delays in New Zealand.

      - 2Degrees
      - One NZ
      - Vodafone

      Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 22, 03:27 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 2degrees Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 22, 02:44 PDT
      SMS delivery failures and delays to Multiple countries for Authy Customers
      Resolved - Authy outbound SMS delivery failures when sender Ids are not preserved has been resolved, and Authy 2FA and Verify are operating normally at this time.
      Jul 22, 10:24 PDT
      Monitoring - Authy outbound SMS delivery failures when sender IDs are not preserved is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Jul 22, 09:54 PDT
      Update - The issue causing intermittent Authy outbound SMS delivery failures when sender IDs are not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 21, 22:44 PDT
      Update - The issue causing intermittent Authy outbound SMS delivery failures when sender IDs are not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jul 21, 06:46 PDT
      Update - We are continuing to investigate the issue causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jul 20, 22:43 PDT
      Update - We are continuing to investigate the issue causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 20, 18:43 PDT
      Update - The issue is causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Jul 20, 16:43 PDT
      Update - The issue is causing intermittent Authy Outbound SMS delivery Failures where Sender IDs not preserved has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 20, 15:55 PDT
      Investigating - Our monitoring systems have detected a potential issue with Authy and potential Outbound SMS delivery Failures, Sender IDs not preserved. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 20, 15:32 PDT
      Vietnam SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 22, 09:55 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 09:00 PDT
      Scheduled - Our SMS carrier partner in Vietnam is conducting an emergency maintenance from 22 July 2024 at 09:00 PDT until 22 July 2024 at 09:55 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vietnam handsets.
      Jul 22, 06:13 PDT
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 22, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 22, 04:00 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 22 July 2024 at 04:00 PDT until 22 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a small subset of Twilio US shortcodes.
      Jul 19, 14:43 PDT
      US SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 22, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 21, 22:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 21 July 2024 at 22:00 PDT until 22 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T US handsets when sending via short codes.
      Jul 19, 16:06 PDT
      Jul 21, 2024
      Italy Account Security Carrier Partner Maintenance - Wind Tre
      Completed - The scheduled maintenance has been completed.
      Jul 21, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 21, 13:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 21 July 2024 at 13:00 PDT until 21 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Jul 18, 04:56 PDT
      SMS Delivery Delays to Claro in Puerto Rico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.
      Jul 21, 22:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 20:13 PDT
      Update - We are experiencing SMS delivery delays to Claro in Puerto Rico. Our engineers will continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 21, 16:11 PDT
      Update - We continue to experience SMS delivery delays to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 14:32 PDT
      Investigating - We are experiencing SMS delivery delays to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 21, 13:41 PDT
      SMS Delivery Delays To Telefonica Network In Mexico
      Resolved - We are no longer experiencing SMS delivery delays to Telefonica Network in Mexico. This incident has been resolved.
      Jul 21, 15:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Telefonica Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 13:59 PDT
      Investigating - We are experiencing SMS delivery delays to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 21, 13:08 PDT
      SMS Delivery Delays to Zain Network in Kuwait
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain network in Kuwait. This incident has been resolved.
      Jul 21, 14:10 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain network in Kuwait. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 12:18 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 10:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 21, 09:32 PDT
      SMS Delivery Delays to OneNZ / Vodafone Network in New Zealand
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to OneNZ / Vodafone network in New Zealand. This incident has been resolved.
      Jul 21, 09:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to OneNZ / Vodafone network in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 07:14 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to OneNZ / Vodafone network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 21, 06:21 PDT
      SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free
      Resolved - We are no longer experiencing SMS delivery delays to multiple small networks in US via subset of Short Codes and Toll Free. This incident has been resolved.
      Jul 21, 04:46 PDT
      Monitoring - We are observing successful SMS delivery to multiple small networks in US via subset of Short Codes and Toll Free. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 02:46 PDT
      Update - We are continuing to experience SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 21, 00:46 PDT
      Investigating - We are experiencing SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 20, 23:46 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in the next 24 hours or as soon as more information becomes available.
      Jul 20, 01:12 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 23:20 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 21:20 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 19:18 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 17:18 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 15:17 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 13:18 PDT
      Update - We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 11:10 PDT
      Update - We are observing recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 09:14 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 07:19 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 8 hours or as soon as we have more information.
      Jul 18, 23:33 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 4 hours or as soon as we have more information.
      Jul 18, 20:21 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 2 hours or as soon as we have more information.
      Jul 18, 18:33 PDT
      Update - Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 17:44 PDT
      Investigating - Our monitoring systems have detected a potential issue on SMS Delivery Delays via a subset of long codes to multiple Small Networks in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 17:26 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 21, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 20, 23:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 20 July 2024 at 23:00 PDT until 21 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
      Jul 20, 16:51 PDT
      Twilio Messaging Maintenance
      Completed - Following the successful outcome of the initial Maintenance 19 July 22:00 until 20 July 05:00 PDT, this additional backup date is no longer required and is being removed. Thank you
      Jul 21, 00:07 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 21, 00:01 PDT
      Scheduled - Twilio is conducting planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Jun 20, 11:33 PDT
      Twilio Voice Maintenance
      Completed - Following the successful outcome of the initial Maintenance 19 July 22:00 until 20 July 05:00 PDT, this additional backup date is no longer required and is being removed. Thank you
      Jul 21, 00:07 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 21, 00:00 PDT
      Scheduled - Twilio is conducting a planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/umatilla edge location.
      Jun 20, 11:33 PDT
      Jul 20, 2024
      SMS Delivery Delay To Sercomtel Network In Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. This incident has been resolved.
      Jul 20, 09:48 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Sercomtel Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 20, 07:48 PDT
      Update - We are continuing to experience SMS delivery delay when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 20, 03:33 PDT
      Update - We are continuing to experience SMS delivery delay when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 20, 00:11 PDT
      Update - We are continuing to experience SMS delivery delay when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 22:22 PDT
      Investigating - We are experiencing SMS delivery delay when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 19, 21:22 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 20, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 19, 23:30 PDT
      Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 19 July 2024 at 23:30 PDT until 20 July 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 19, 15:58 PDT
      New Zealand SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 20, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 20, 04:50 PDT
      Scheduled - Our SMS carrier partner in New Zealand is conducting an emergency maintenance from 20 July 2024 at 04:50 PDT until 20 July 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
      Jul 18, 21:06 PDT
      Twilio Interconnect Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 20, 05:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 19, 22:02 PDT
      Scheduled - Twilio is conducting planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Jun 20, 11:32 PDT
      Italy SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 20, 05:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 20, 01:00 PDT
      Scheduled - Our SMS carrier partner in Italy is conducting a planned maintenance from 20 July 2024 at 01:00 PDT until 20 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets.
      Jul 8, 07:01 PDT
      Twilio Messaging Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 20, 05:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 19, 22:01 PDT
      Scheduled - Twilio is conducting planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Jun 20, 11:31 PDT
      Twilio Voice Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 20, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 19, 22:00 PDT
      Scheduled - Twilio is conducting a planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/umatilla edge location.
      Jun 20, 11:30 PDT
      Twilio Interconnect Maintenance
      Completed - Following the successful outcome of the initial Maintenance 19 July 22:00 until 20 July 05:00 PDT, this additional backup date is no longer required and is being removed. Thank you
      Jul 20, 02:01 PDT
      Scheduled - Twilio is conducting planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Jun 20, 11:34 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 20, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 19, 23:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting a planned maintenance from 19 July 2024 at 23:00 PDT until 20 July 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
      Jul 19, 16:53 PDT
      SMS Delivery Delay To Multiple Networks In India Over A Subset Of Short Code
      Resolved - We are no longer experiencing SMS delivery delays to multiple networks in India over a subset of short code. This incident has been resolved.
      Jul 20, 00:23 PDT
      Monitoring - We are observing recovery in SMS delivery delays to multiple networks in India over a subset of short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 22:42 PDT
      Investigating - We are experiencing SMS delivery delays to multiple networks in India over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 19, 21:42 PDT
      Jul 19, 2024
      SMS Delivery Delays to Al-Madar Network in Libya
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Al-Madar Network in Libya. This incident has been resolved.
      Jul 19, 17:10 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Al-Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 15:19 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Al-Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 19, 15:09 PDT
      Outbound Call Failures From a Subset of Phone Numbers in Brazil
      Resolved - The issue affecting outbound calls from a subset of Twilio phone numbers in Brazil has been resolved, and the service is functioning normally at this time.
      Jul 19, 12:04 PDT
      Monitoring - We have started seeing recovery for outbound calls from a subset of Twilio phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 11:33 PDT
      Identified - The issue causing outbound call failures from a subset of phone numbers in Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 19, 11:21 PDT
      MMS And SMS Delivery Delays from US provider to Multiple countries
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages from US provider to multiple countries. This incident has been resolved.
      Jul 19, 09:44 PDT
      Update - We are observing recovery in MMS and SMS delivery delays when sending messages from US provider to multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 08:28 PDT
      Update - We are observing recovery in MMS and SMS delivery delays when sending messages from US provider to multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 06:39 PDT
      Monitoring - We are observing recovery in MMS and SMS delivery delays when sending messages from US provider to multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 19, 04:38 PDT
      Update - We continue to experience MMS and SMS delivery delays when sending messages from US provider to multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 19, 01:31 PDT
      Update - We are experiencing MMS and SMS delivery delays when sending messages from US provider to Multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 23:31 PDT
      Investigating - We are experiencing MMS and SMS delivery delays when sending messages from US provider to Multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 22:42 PDT
      Account Portal Degraded Affecting Subset of Console Users During Login or Signup
      Resolved - Our Account Portal experienced an issue affecting Identity Console and Console Navigation. The functionality has been restored and all the the systems are working fine now.
      Jul 19, 09:33 PDT
      Update - We continue to experience a potential issue with the Identity Console and Console Navigation where a subset of users may encounter a blank screen on the MFA page during login or signup. Our engineering team has been alerted and is actively investigating. We will provide an update in 4 hours or as soon as more information is available.
      Jul 19, 05:29 PDT
      Update - We continue to experience a potential issue with the Identity Console and Console Navigation where a subset of users may encounter a blank screen on the MFA page during login or signup. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information is available.
      Jul 19, 03:29 PDT
      Update - Our monitoring systems have detected a potential issue with the Identity Console and Console Navigation, where a subset of users may encounter a blank screen on the MFA page during login or signup. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information is available.
      Jul 19, 02:29 PDT
      Investigating - Our monitoring systems have detected a potential issue affecting Identity Console and Console Navigation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 19, 02:18 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 19, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 21:30 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 18 July 2024 at 21:30 PDT until 19 July 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Jul 18, 16:15 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 19, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 23:01 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 18 July 2024 at 23:00 PDT until 19 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 18, 15:46 PDT
      Multiple Destination MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jul 19, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 19:01 PDT
      Scheduled - Our MMS carrier partner in the US, Canada and Puerto Rico is conducting a series of planned maintenances from 15 July 2024 at 19:00 PDT until 19 July 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      15 July 2024 at 19:00 PDT until 16 July 2024 at 03:00 PDT

      17 July 2024 at 20:00 PDT until 18 July 2024 at 03:00 PDT

      18 July 2024 at 20:00 PDT until 19 July 2024 at 03:00 PDT
      Jul 4, 15:20 PDT
      SMS Delivery Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
      Jul 19, 01:26 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 23:26 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 18, 19:48 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 18:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 18, 16:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 18, 14:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Jul 18, 12:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Jul 18, 11:29 PDT
      Investigating - Our monitoring systems have detected a potential issue causing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 18, 11:29 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jul 19, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 18 July 2024 at 21:00 PDT until 19 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Jul 18, 15:06 PDT
      Jul 18, 2024
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jul 18, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 18, 17:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance maintenance from 18 July 2024 at 17:00 PDT until 18 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jul 7, 05:25 PDT
      Jul 17, 2024

      No incidents reported.

      Jul 16, 2024

      No incidents reported.

      Jul 15, 2024
      Jul 14, 2024

      No incidents reported.

      Jul 13, 2024

      No incidents reported.

      Jul 12, 2024

      No incidents reported.

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