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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

On Call Engineers are Investigating an issue

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to networks in France via Alphanumeric Sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 30, 2025 - 12:40 PDT

Delay in WhatsApp Inbound and Outbound Messages

Update - We are continuing to experience delays with WhatsApp outbound and inbound messages. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 2025 - 11:39 PDT

Investigating - We are currently experiencing delays with WhatsApp outbound and inbound messages. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 2025 - 10:40 PDT

SMS Delivery Delays to MTN Network in Rwanda (635-10)

Update - We are continuing to experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 30, 2025 - 09:03 PDT

Update - We are continuing to experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 2025 - 07:10 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 2025 - 06:09 PDT

Multiple Destination Voice Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 2025 - 07:00 PDT

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a series of planned maintenances from 30 June 2025 at 07:00 PDT until 02 July 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.

Note, the maintenance will be carried out on each of the following dates and times:

30 June 2025 at 07:00 PDT until 30 June 2025 at 12:00 PDT

02 July 2025 at 07:00 PDT until 02 July 2025 at 12:00 PDT
Jun 30, 2025 07:00 - Jul 2, 2025 12:00 PDT

WA Pricing Affected by Accidental Meta Rollout

Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 29, 2025 - 18:18 PDT

Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 28, 2025 - 02:23 PDT

Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 27, 2025 - 18:30 PDT

Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 27, 2025 - 14:37 PDT

Update - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 27, 2025 - 12:08 PDT

Identified - Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 2025 - 11:09 PDT

Investigating - Our monitoring systems have detected a potential issue with WA pricing affected by accidental Meta rollout
. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 27, 2025 - 10:39 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Degraded Performance

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

90 days ago

100.0 % uptime

Today

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ConversationRelay Operational

90 days ago

100.0 % uptime

Today

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Under Maintenance

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Under Maintenance

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Under Maintenance

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - Beeline Jun `30`, `2025` `14:00`-`17:00` PDT

The Beeline network in Russia is conducting a planned maintenance from 30 June 2025 at 14:00 PDT until 30 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Jun 27, 2025 - 02:17 PDT

Pakistan SMS Carrier Maintenance - Telenor Jun `30`, `2025` `15:00`-`18:00` PDT

The Telenor network in Pakistan is conducting a planned maintenance from 30 June 2025 at 15:00 PDT until 30 June 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Posted on Jun 26, 2025 - 02:42 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jun `30`, `2025` `21:30`-`23:30` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 June 2025 at 21:30 PDT until 30 June 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Jun 23, 2025 - 07:40 PDT

United States MMS Carrier Partner Maintenance Jun `30`, `2025` `23:00` - Jul `1`, `2025` `03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 30 June 2025 at 23:00 PDT until 01 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Jun 20, 2025 - 16:17 PDT

United States SMS Carrier Partner Maintenance Jun `30`, `2025` `23:00` - Jul `1`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 30 June 2025 at 23:00 PDT until 01 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Jun 26, 2025 - 16:07 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `1`, `2025` `02:00`-`04:00` PDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 20, 2025 - 16:36 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 01 July 2025 at 02:00 PDT until 01 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Jun 20, 2025 - 15:00 PDT

Malaysia SMS Carrier Maintenance - Yes 4G Jul `1`, `2025` `11:00`-`15:00` PDT

The Yes 4G network in Malaysia is conducting a planned maintenance from 01 July 2025 at 11:00 PDT until 01 July 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yes 4G Malaysia handsets.
Posted on Jun 29, 2025 - 19:47 PDT

United Kingdom SMS Carrier Partner Maintenance Jul `1`, `2025` `13:00`-`22:00` PDT

Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 01 July 2025 at 13:00 PDT until 01 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Posted on Jun 26, 2025 - 09:20 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `1`, `2025` `16:00`-`18:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 01 July 2025 at 16:00 PDT until 01 July 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jun 27, 2025 - 01:57 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Jul `1`, `2025` `21:00` - Jul `2`, `2025` `03:00` PDT

The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 01 July 2025 at 21:00 PDT until 02 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
Posted on Jun 30, 2025 - 12:50 PDT

Multiple Destination SMS Carrier Partner Maintenance Jul `1`, `2025` `23:00` - Jul `2`, `2025` `00:00` PDT

Our SMS carrier partner in Mexico, Panama and Guatemala is conducting a planned maintenance from 01 July 2025 at 23:00 PDT until 02 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Panama and Guatemala handsets.
Posted on Jun 27, 2025 - 17:06 PDT

United States SMS Carrier Partner Maintenance Jul `1`, `2025` `23:00` - Jul `2`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 01 July 2025 at 23:00 PDT until 02 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Posted on Jun 26, 2025 - 16:04 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `2`, `2025` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 02 July 2025 at 13:00 PDT until 02 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jun 30, 2025 - 12:44 PDT

Multiple Destination Voice Carrier Partner Maintenance Jul `2`, `2025` `15:00`-`19:00` PDT

Our Voice carrier partner in South Africa and Kenya is conducting a planned maintenance from 02 July 2025 at 15:00 PDT until 02 July 2025 at 19:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio South Africa and Kenya phone numbers.
Posted on Jun 27, 2025 - 13:57 PDT

Czech Republic Voice Carrier Partner Maintenance Jul `2`, `2025` `18:00`-`20:30` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 July 2025 at 18:00 PDT until 02 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Jun 16, 2025 - 03:05 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Jul `2`, `2025` `21:00` - Jul `3`, `2025` `03:00` PDT

The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 02 July 2025 at 21:00 PDT until 03 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
Posted on Jun 30, 2025 - 12:50 PDT

Russia SMS Carrier Maintenance - MTS Jul `2`, `2025` `21:30`-`23:30` PDT

The MTS network in Russia is conducting a planned maintenance from 02 July 2025 at 21:30 PDT until 02 July 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Posted on Jun 30, 2025 - 07:01 PDT

United States SMS Carrier Partner Maintenance Jul `2`, `2025` `23:00` - Jul `3`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 02 July 2025 at 23:00 PDT until 03 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Posted on Jun 26, 2025 - 16:08 PDT

Maintenance for Flex Insights Historical Reporting Jul `5`, `2025` `01:00`-`02:00` PDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 2025 - 23:49 PDT

Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Sat, July 5th, 2025, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 1 hour. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
Jun 29, 2025 - 23:45 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jul `5`, `2025` `09:00`-`23:35` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 05 July 2025 at 09:00 PDT until 05 July 2025 at 23:35 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match
Posted on Jun 25, 2025 - 07:57 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `7`, `2025` `12:00`-`22:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 07 July 2025 at 12:00 PDT until 07 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jun 24, 2025 - 08:13 PDT

Czech Republic Voice Carrier Partner Maintenance Jul `9`, `2025` `18:00`-`22:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 July 2025 at 18:00 PDT until 09 July 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Posted on Jun 27, 2025 - 00:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Jul `11`, `2025` `15:59` - Jul `12`, `2025` `00:00` PDT

Our Voice carrier partner in India and the United Kingdom is conducting a planned maintenance from 11 July 2025 at 15:59 PDT until 12 July 2025 at 00:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio India and United Kingdom mobile and toll free phone numbers.
Posted on Jun 24, 2025 - 05:22 PDT

United States SMS Carrier Partner Maintenance Jul `13`, `2025` `23:00` - Jul `14`, `2025` `01:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 23:00 PDT until 14 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Jun 27, 2025 - 07:59 PDT

Multiple Destination MMS Carrier Partner Maintenance Jul `14`, `2025` `22:00` - Jul `15`, `2025` `06:00` PDT

Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 22:00 PDT until 15 July 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.
Posted on Jun 26, 2025 - 00:18 PDT

United States SMS and MMS Carrier Partner Maintenance Jul `18`, `2025` `18:00` - Jul `20`, `2025` `23:59` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 18 July 2025 at 18:00 PDT until 20 July 2025 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
Posted on Jun 09, 2025 - 15:40 PDT

Twilio Interconnect Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:09 PDT

Twilio Flex Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
Posted on Jun 26, 2025 - 22:16 PDT

Twilio Voice Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:31 PDT

Twilio Voice Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:13 PDT

Twilio Flex Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
Posted on Jun 26, 2025 - 22:20 PDT

Twilio Interconnect Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:18 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jun 30, 2025

Outbound Call Failures to Romania Destinations (SIP Errors 480 and 500)

Resolved - We are no longer observing call failures to Twilio Romania Destinations. This incident is resolved.
Jun 30, 12:47 PDT

Update - We are continuing to see recovery for outbound calls to Twilio Romania Destinations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 10:53 PDT

Monitoring - We have started seeing recovery for outbound calls to Twilio Romania Destinations . We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 10:01 PDT

Update - We are continuing to observe call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 08:01 PDT

Investigating - We are observing call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 07:05 PDT

Automated Alert: No Customer Impact: On-Call Engineers are Investigating an issue with DynamoDB Throttling Requests - Conversations

Resolved - We have fully investigated the DynamoDB throttling requests issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 30, 10:25 PDT

Investigating - Our monitoring systems have detected a potential issue DynamoDB Throttling Requests - conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 30, 10:11 PDT

404 Errors on the Messaging Logs API

Resolved - Between 4:43 PM and 5:10 PM UTC on 06/30/2025, customers may have encountered 404 errors when querying the messaging logs API for recently sent messages. The issue has since been resolved.
Jun 30, 09:30 PDT

SMS Delivery Delays and Failures to Claro Network in Ecuador

Resolved - We are no longer experiencing SMS delivery delays and failures to Claro network in Ecuador. This incident has been resolved.
Jun 30, 05:07 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures to Claro network in Ecuador.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 03:09 PDT

Update - We are still experiencing SMS delivery delays and failures to Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 02:25 PDT

Investigating - We are experiencing SMS delivery delays and failures to Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 01:39 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 June 2025 at 22:00 PDT until 30 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Jun 20, 16:16 PDT

Jun 29, 2025

Message Delivery Failures with WhatsApp and Verify

Resolved - We are no longer experiencing message delivery failures with WhatsApp and Verify. This incident has been resolved.
Jun 29, 17:44 PDT

Monitoring - We are observing successful message delivery with WhatsApp and Verify. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 29, 17:19 PDT

Update - We are experiencing message delivery failures with WhatsApp and Verify. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jun 29, 17:10 PDT

Investigating - Our monitoring systems have detected a potential issue with WhatsApp and Verify message delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 29, 16:58 PDT

SMS Delivery Delays to MTN Network in Cameroon

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. This incident has been resolved.
Jun 29, 01:43 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 23:52 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 28, 19:52 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 17:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 28, 16:44 PDT

Jun 28, 2025

SMS Delivery Receipt Delay To Telefonica Network In Mexico

Resolved - We are no longer experiencing SMS delivery receipt delay to Telefonica network in Mexico. This incident has been resolved.
Jun 28, 22:40 PDT

Monitoring - We are observing recovery in SMS receipt delays when sending messages to Telefonica Network In Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 20:43 PDT

Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 19:23 PDT

Investigating - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 28, 18:24 PDT

Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 28, 13:27 PDT

Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 28, 05:24 PDT

Update - We continue to experience SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 28, 01:24 PDT

Investigating - We are experiencing SMS delivery receipt delay to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 22:34 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 28, 20:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 13:55 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 June 2025 at 13:55 PDT until 28 June 2025 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 27, 13:48 PDT

SMS Delivery Delays to Smart in Philippines

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart in the Philippines. This incident has been resolved.
Jun 28, 14:49 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 12:58 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 10:52 PDT

Update - We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 08:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 28, 07:54 PDT

SMS Delivery Delays to Telefonica O2 in Germany via Pre-Registered Sender ID

Resolved - We have fully investigated the SMS delivery delays when sending messages to Telefonica O2 network in Germany, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 28, 08:48 PDT

Update - We are experiencing SMS delivery delays when sending messages to Telefonica O2 in Germany via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 06:43 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 28, 05:43 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:00 PDT

Scheduled - Our service partner is conducting a planned maintenance from 27 June 2025 at 23:00 PDT until 28 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 26, 16:05 PDT

Brazil Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 19:00 PDT

Scheduled - Our Voice carrier partner in Brazil is conducting a planned maintenance from 27 June 2025 at 19:00 PDT until 28 June 2025 at 02:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Brazil phone numbers.
Jun 20, 15:27 PDT

Jun 27, 2025

AccSec US and Canada API Issue

Resolved - Connectivity issue with NetNumber between 1:13pm - 2:47pm PDT on 06/26/2025. During this period of time customers may have experienced intermittent issues with both AccSec-Identity API and SNA products. The issue has now been resolved.
Jun 27, 08:20 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 27, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 26 June 2025 at 20:00 PDT until 27 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Jun 24, 15:24 PDT

Jun 26, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 26, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 26 June 2025 at 15:15 PDT until 26 June 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 26, 00:02 PDT

SMS Delivery Failures to Al Madar in Libya

Resolved - We are no longer experiencing SMS delivery failures to Al Madar in Libya. This incident has been resolved.
Jun 26, 15:46 PDT

Monitoring - We are observing successful SMS delivery when sending to Al Madar in Libya. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 13:43 PDT

Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 26, 11:50 PDT

Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 25, 19:50 PDT

Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 25, 12:12 PDT

Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 08:11 PDT

Update - We are continuing to experience SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 06:12 PDT

Investigating - We are experiencing SMS delivery failures when sending to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 05:12 PDT

SMS Delivery Delays to MTN in Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
Jun 26, 13:47 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 11:47 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 09:46 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 26, 06:40 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 04:40 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 03:40 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 22:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 25 June 2025 at 22:00 PDT until 26 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
Jun 19, 13:58 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jun 26, 00:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:00 PDT

Scheduled - A subset of small networks in the US are conducting a series of planned maintenances from 24 June 2025 at 04:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via subset of short codes.

Note, the maintenance will be carried out on each of the following dates and times:

24 June 2025 at 04:00 PDT until 24 June 2025 at 07:30 PDT

25 June 2025 at 09:00 PDT until 26 June 2025 at 00:00 PDT
Jun 20, 15:21 PDT

Canada SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 PDT

Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 25 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets.
Jun 9, 15:31 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 04 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

04 June 2025 at 20:00 PDT until 05 June 2025 at 00:00 PDT

11 June 2025 at 20:00 PDT until 12 June 2025 at 00:00 PDT

18 June 2025 at 20:00 PDT until 18 June 2025 at 20:00 PDT

25 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT
May 30, 14:51 PDT

Jun 25, 2025

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jun 25, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 25 June 2025 at 20:00 PDT until 25 June 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
Jun 20, 15:12 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 25, 22:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:40 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 25 June 2025 at 14:40 PDT until 25 June 2025 at 22:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match
Jun 24, 08:08 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jun 25, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 20, 06:49 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jun 25, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 June 2025 at 13:00 PDT until 02 June 2025 at 17:00 PDT

04 June 2025 at 13:00 PDT until 04 June 2025 at 17:00 PDT

09 June 2025 at 13:00 PDT until 09 June 2025 at 17:00 PDT

11 June 2025 at 13:00 PDT until 11 June 2025 at 17:00 PDT

16 June 2025 at 13:00 PDT until 16 June 2025 at 17:00 PDT

18 June 2025 at 13:00 PDT until 18 June 2025 at 17:00 PDT

23 June 2025 at 13:00 PDT until 23 June 2025 at 17:00 PDT

25 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT
May 30, 02:58 PDT

Inbound Calls Dropping While Processing a Subflow

Resolved - From 2:00 PM PT on June 23 until 8:50 AM PT on June 25, customers may have experienced inbound calls dropping while processing a subflow via Studio. This incident has been resolved.
Jun 25, 15:55 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Studio. We will follow up and provide customer impact details within 2 hours.
Jun 25, 15:03 PDT

SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland

Resolved - We are no longer experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.
Jun 25, 13:41 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 11:41 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 09:52 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 07:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 06:53 PDT

SMS Delivery Delays and Failures to T-Mobile in the Netherlands

Resolved - We are no longer experiencing SMS delivery failures to T-Mobile in the Netherlands. This incident has been resolved.
Jun 25, 09:04 PDT

Monitoring - We are observing successful SMS delivery to T-Mobile in the Netherlands. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 07:04 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 05:10 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 04:10 PDT

SMS Delivery Failures and Delays towards Metfone in Cambodia

Resolved - We are no longer experiencing SMS delivery failures to Metfone network in Cambodia. This incident has been resolved.
Jun 25, 08:13 PDT

Monitoring - We are observing successful SMS delivery when sending messages to Metfone network in Cambodia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 06:15 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 24, 12:28 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 23, 20:28 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 23, 12:30 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 23, 08:20 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 06:20 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Metfone network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 05:22 PDT

SMS Delivery Delays and Failures to DigiMobil (Movistar) in Spain

Resolved - We are no longer experiencing SMS delivery failures when sending messages to DigiMobil (Movistar) in Spain. This incident has been resolved.
Jun 25, 05:08 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to DigiMobil (Movistar) in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 03:08 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to DigiMobil (Movistar) in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 02:03 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to DigiMobil (Movistar) in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 01:03 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 25, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:01 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 24 June 2025 at 21:00 PDT until 25 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes.
Jun 17, 00:09 PDT

SMS Delivery Failures to Chile for a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery failures when sending messages to Chile for a subset of Long codes. This incident has been resolved.
Jun 25, 01:38 PDT

Monitoring - We are observing successful SMS delivery when sending messages to Chile for a subset of Long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 24, 01:38 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 23, 15:20 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 20, 15:23 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 19, 15:24 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 18, 23:41 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 18, 15:41 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 18, 12:10 PDT

Update - We continue to experience SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 10:30 PDT

Investigating - We are experiencing SMS delivery failures when sending messages to Chile for a subset of Longcodes . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 09:35 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 25, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:07 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 24 June 2025 at 21:50 PDT until 25 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 24, 22:04 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 June 2025 at 21:00 PDT until 25 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 16, 07:33 PDT

Jun 24, 2025

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 24 June 2025 at 22:00 PDT until 24 June 2025 at 22:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jun 19, 15:53 PDT

SMS Delivery Delays to Altan Redes in Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.
Jun 24, 20:58 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 19:08 PDT

Update - We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 24, 18:25 PDT

Update - We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 14:39 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 12:39 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 11:39 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 24, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:20 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 June 2025 at 13:20 PDT until 24 June 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 23, 07:01 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jun 24, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 24 June 2025 at 14:00 PDT until 24 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jun 23, 03:59 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jun 24, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 24 June 2025 at 13:00 PDT until 24 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 20, 06:49 PDT

Users Unable to Verify Phone Number on Newly-Created Twilio Accounts

Resolved - The issue preventing some users from verifying their phone number when creating a new Twilio account has been resolved and the service is operating normally at this time.
Jun 24, 12:31 PDT

Update - We are continuing to investigate an issue that is preventing some users from verifying their phone number when creating a new Twilio account. Our engineering team is continuing to look into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 12:02 PDT

Investigating - We have identified an issue that is preventing some users from verifying their phone number when creating a new Twilio account. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 11:02 PDT

Elevated HTTP 504 Errors Affecting Programmable Messaging API

Resolved - Twilio's Programmable Messaging API was degraded for 30 seconds between 6:05:30 a.m. to 6:06:00 a.m. Pacific Time on 6/24/2025. During this period of time customers may have experienced problems or symptoms:

- HTTP 5xx errors when attempting to send outbound messages across all Channels

The issue has now been resolved.
Jun 24, 07:16 PDT

SMS Delivery Delays to Bandwidth Network in US Over a Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending SMS to Bandwidth network in US for a subset of short codes. This incident has been resolved.
Jun 24, 04:45 PDT

Update - We are observing recovery in SMS delivery delays to Bandwidth network in US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 00:45 PDT

Monitoring - We are observing recovery in SMS delivery delays to Bandwidth network in US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 22:44 PDT

Update - We continue to experience delivery delays when sending SMS to Bandwidth network in US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 20:51 PDT

Investigating - We are experiencing SMS delivery delays to Bandwidth network in US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 19:51 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:01 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 23 June 2025 at 21:00 PDT until 24 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes.
Jun 17, 00:08 PDT

Delay in emission of Conference Insights Summaries

Resolved - The issue has been resolved and Conference insights console or Conference insights API is operating normally at this time.
Jun 24, 03:27 PDT

Monitoring - Conference insights console or Conference insights API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 01:26 PDT

Identified - Conference Insights summaries are being delayed since 16:00 UTC Jun 23rd. Customers using Conference insights console or conference insights API will not be able to receive the latest update. We have identified the issue and working to mitigate it.
Jun 24, 00:51 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 June 2025 at 22:00 PDT until 24 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
Jun 19, 15:35 PDT

Jun 23, 2025

SMS Delivery Delays To Claro Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.
Jun 23, 23:40 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 21:32 PDT

Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 23, 20:07 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 18:03 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 17:13 PDT

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays To Claro network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 23, 17:02 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 15:30 PDT

Scheduled - Our Voice carrier partner in Hungary and the Czech Republic is conducting a planned maintenance from 23 June 2025 at 15:30 PDT until 23 June 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Hungary and Czech Republic phone numbers.
May 29, 02:54 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom

Completed - The scheduled maintenance has been completed.
Jun 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 13:00 PDT

Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 23 June 2025 at 13:00 PDT until 23 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Jun 20, 13:45 PDT

On Call Engineers are Investigating an issue with Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers

Resolved - We have fully investigated the call failures from subscribers To Cayman Islands Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 23, 15:03 PDT

Investigating - Our monitoring systems have detected a potential issue call failures from subscribers To Cayman Islands Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 23, 14:35 PDT

AccSec Indonesia XL API Issue

Resolved - The issue affecting intermittent errors with API in Indonesia XL has been resolved, and the service is functioning normally at this time.
Jun 23, 03:07 PDT

Monitoring - We have started seeing recovery for intermittent errors with API in Indonesia XL. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 01:07 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec -Indonesia XL API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 23, 00:06 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 June 2025 at 22:00 PDT until 23 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Jun 20, 15:24 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 23, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 June 2025 at 21:00 PDT until 23 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 19, 15:37 PDT

Jun 22, 2025

Vietnam SMS Carrier Maintenance - Vinaphone, MobiFone, ITelecom and Viettel Mobile

Completed - The scheduled maintenance has been completed.
Jun 22, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:15 PDT

Scheduled - The Vinaphone, MobiFone, ITelecom and Viettel Mobile networks in Vietnam are conducting a planned maintenance from 22 June 2025 at 18:15 PDT until 22 June 2025 at 19:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone, MobiFone, ITelecom and Viettel Mobile Vietnam handsets.
Jun 20, 09:57 PDT

SMS Delivery Delays and Failures to Safaricom in Kenya

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Safaricom in Kenya. This incident has been resolved.
Jun 22, 17:04 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 14:32 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 12:01 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 11:07 PDT

SMS Delivery Delays From and to Movistar Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. This incident has been resolved.
Jun 22, 11:42 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 07:44 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 01:48 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 23:57 PDT

Update - We continue experiencing SMS delivery delays from and to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 21, 22:55 PDT

Update - We continue experiencing SMS delivery delays from and to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 21, 18:56 PDT

Update - We continue experiencing SMS delivery delays from and to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 16:56 PDT

Update - We are experiencing SMS delivery delays from and to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 21, 15:57 PDT

Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 21, 15:48 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Movistar Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 21, 15:42 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 22, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 June 2025 at 10:00 PDT until 22 June 2025 at 01:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 18, 12:20 PDT

Jun 21, 2025

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Jun 21, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 June 2025 at 14:00 PDT until 21 June 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Jun 16, 11:34 PDT

SMS Delivery Delays to Multiple Networks in United States Over a Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States Over A Subset Of Short Code. This incident has been resolved.
Jun 21, 19:03 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 17:27 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 15:25 PDT

Update - We still continue to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 21, 06:41 PDT

Update - We still continue to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 21, 02:41 PDT

Update - We still continue to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 00:43 PDT

Investigating - We still continue to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 20, 23:44 PDT

Update - We continue to observe recovery in SMS delivery delays when sending messages to Multiple Networks in the United States Over A Subset Of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 20, 19:02 PDT

Update - We are still observing recovery in SMS delivery delays when sending messages to Multiple Networks in the United States Over A Subset Of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 19, 19:20 PDT

Update - We are still observing recovery in MMS/SMS delivery delays when sending messages to Multiple Networks in United States Over A Subset Of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 17:14 PDT

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Multiple Networks in United States Over A Subset Of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 15:31 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 19, 05:50 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 18, 14:00 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to multiple Networks in United States over a subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 18, 06:37 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Multiple Networks in United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 18, 02:45 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Multiple Networks in United States Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 00:49 PDT

Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Multiple Networks in United States Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 17, 23:52 PDT

SMS Delivery Failures to Syriatel Holdings Network in Syria

Resolved - We are no longer experiencing SMS delivery failures to Syriatel Holdings Network in Syria. This incident has been resolved.
Jun 21, 15:15 PDT

Update - We are observing successful SMS delivery to Syriatel Holdings Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 21, 11:10 PDT

Monitoring - We are observing successful SMS delivery to Syriatel Holdings Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 09:22 PDT

Update - We are experiencing SMS delivery failures Syriatel Holdings Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 21, 01:37 PDT

Update - We are experiencing SMS delivery failures Syriatel Holdings Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 20, 21:18 PDT

Update - We are experiencing SMS delivery failures Syriatel Holdings Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 19:32 PDT

Investigating - We are experiencing SMS delivery failures Syriatel Holdings Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 20, 18:39 PDT

SMS Delivery Delays to Vodafone in Fiji

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Fiji. This incident has been resolved.
Jun 21, 12:36 PDT

Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Vodafone in Fiji. We will continue monitoring the service to ensure full recovery. Another update will be provided in 4 hours or as soon as more information becomes available.
Jun 21, 08:35 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone in Fiji. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 06:38 PDT

Update - We continue to experience SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 21, 04:55 PDT

Update - We continue to experience SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 19, 12:57 PDT

Update - We continue to experience SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 19, 05:21 PDT

Update - We continue to experience SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 01:32 PDT

Update - We are experiencing SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 23:39 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone in Fiji. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 22:39 PDT

Jun 20, 2025

Customer data on the link shortening tab assumes 0 record updates in the last 2 hours

Resolved - This incident has now been resolved.
Jun 20, 23:40 PDT

Monitoring - We’re seeing recovery and monitoring an incident that may have affected the Link Shortening tab within Messaging Insights.
We will provide you with an update within the next 30mins or as soon as more information becomes available.
Jun 20, 23:04 PDT

Update - We’re continue to investigate an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days. We will provide you an update within the next 4 hours or as soon as more information becomes available.
Jun 20, 21:19 PDT

Update - We’re continue to investigate an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days. We will provide you an update within the next 2 hours or as soon as more information becomes available.
Jun 20, 19:31 PDT

Investigating - We’re currently investigating an incident that may affect the Link Shortening tab within Messaging Insights. Customers may notice undercounted records for the time period starting from June 20, 2025, at 23:20 UTC to the present (ongoing). This issue only impacts those who are viewing data with a time range greater than two days.

We will provide you an update within the next 1 hour or as soon as more information becomes available.
Jun 20, 18:44 PDT

Call Failures to KPN Network in Netherlands

Resolved - The issue causing outbound call failures to the KPN network in the Netherlands has been resolved, and the service is functioning normally at this time.
Jun 20, 16:11 PDT

Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 20, 13:45 PDT

Update - We are continuing to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 15, 16:17 PDT

Update - We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 31, 00:50 PDT

Update - We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 30, 16:51 PDT

Update - We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 30, 12:56 PDT

Update - We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 30, 11:01 PDT

Investigating - We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 30, 10:05 PDT

SMS Delivery Report Delays to GCI-Chat in United States of America via Subset of Shortcodes

Resolved - We are no longer experiencing delivery report delays when sending to GCI-Chat in United States of America via a subset of Shortcodes. This incident has been resolved.
Jun 20, 14:48 PDT

Monitoring - We are observing recovery in delivery report delays when sending to GCI-Chat in United States of America via a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 12:48 PDT

Update - We continue to experience SMS delivery report delays to GCI-Chat in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 20, 05:55 PDT

Update - We continue to experience SMS delivery report delays to GCI-Chat in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 20, 02:14 PDT

Update - We continue to experience SMS delivery report delays to GCI-Chat in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 00:18 PDT

Investigating - We are experiencing SMS delivery report delays to GCI-Chat in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 23:25 PDT

SMS Delivery Report Delays to Claro in Brazil

Resolved - We are no longer experiencing delivery report delays when sending to the Claro network in Brazil. This incident has been resolved.
Jun 20, 13:19 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Report Delays to Claro in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 11:20 PDT

Update - The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 20, 10:53 PDT

Update - The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 08:49 PDT

Identified - The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 20, 07:52 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 20, 07:26 PDT

TTS Errors From Amazon and Google Providers, Following Spike in Requests.

Resolved - The issue affecting intermittent TTS errors from Amazon and Google providers following spike in requests has been resolved, and the service is functioning normally at this time.
Jun 20, 11:02 PDT

Monitoring - We have started seeing recovery for intermittent TTS errors from Amazon providers, following spike in requests. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 20, 10:30 PDT

Update - The issue causing intermittent TTS errors from Amazon following spike in requests has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Google has recovered since 8:00 AM PST.
Jun 20, 08:59 PDT

Identified - The issue causing intermittent TTS errors from Amazon and Google providers following spike in requests has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 20, 07:52 PDT

Investigating - Our monitoring systems have detected a potential issue with TTS errors from Amazon and Google providers following spike in requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 20, 07:34 PDT

Japan Voice Carrier Partner Maintenance

Completed - We would like to inform that the planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 13:15 PDT is cancelled.
Jun 20, 08:40 PDT

Scheduled - Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 13:15 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
May 5, 10:04 PDT

On Call Engineers are Investigating an issue Call Failures From Subscribers To Philippines Twilio Phone Numbers

Resolved - The issue of Call Failures From Subscribers To Philippines Twilio Phone Numbers has been resolved.
Jun 20, 05:45 PDT

Monitoring - We are observing recovery in Call Failures From Subscribers To Philippines Twilio Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 03:47 PDT

Update - Our monitoring systems have detected a potential issue Call Failures From Subscribers To Philippines Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 20, 03:07 PDT

Investigating - Our monitoring systems have detected a potential issue Call Failures From Subscribers To Philippines Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 20, 03:01 PDT

SMS Delivery Delays to Iliad Italia Network in Italy

Resolved - We are no longer experiencing SMS delivery delays to Iliad Italia Network in Italy. This incident has been resolved.
Jun 20, 04:00 PDT

Monitoring - We are observing recovery in SMS delivery delays to Iliad Italia Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 02:16 PDT

Update - We continue to experience SMS delivery delays to Iliad Italia Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 00:30 PDT

Investigating - We are experiencing SMS delivery delays to Iliad Italia Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 23:42 PDT

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Jun 20, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:01 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 19 June 2025 at 09:00 PDT until 20 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
Jun 12, 05:43 PDT

Jun 19, 2025

Pakistan SMS Carrier Maintenance - Telenor

Completed - The scheduled maintenance has been completed.
Jun 19, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 15:01 PDT

Scheduled - The Telenor network in Pakistan is conducting a planned maintenance from 19 June 2025 at 15:00 PDT until 19 June 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Jun 17, 07:47 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Jun 19, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 15:00 PDT

Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 19 June 2025 at 15:00 PDT until 19 June 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Jun 17, 03:18 PDT

SMS Delivery Delays to Multiple Networks in United States of America via a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a Subset of Longcodes. This incident has been resolved.
Jun 19, 18:20 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States of America via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 16:15 PDT

Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in United States of America via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 15:25 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in United States of America via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 19, 15:11 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Jun 19, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 13:01 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting an emergency maintenance from 19 June 2025 at 13:00 PDT until 19 June 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 19, 07:42 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jun 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 June 2025 at 13:00 PDT until 19 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 17, 04:50 PDT

SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. This incident has been resolved.
Jun 19, 16:22 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 14:38 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 13:21 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 12:43 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 12:42 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 12:35 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 12:29 PDT

Update - We are continuing to investigate this issue.
Jun 19, 12:01 PDT

Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Colombia via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 19, 12:01 PDT

High Latency and 5xx errors When Using Verify Verification Attempts API and Verify Insights

Resolved - Twilio Verify was degraded for 35 minutes between 14:33 and 15:08 Pacific Time on 06/19/2025. During this period of time customers may have experienced high latency and 5xx errors when using Verify Verification Attempts API and Verify Insights. The issue has now been resolved.
Jun 19, 16:00 PDT

Investigating - Our monitoring systems have detected a potential issue with Verify Verification Attempts API and Verify Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 19, 15:16 PDT

Delays in Event Streams Delivery

Resolved - The issue affecting intermittent delays in Event Streams delivery has been resolved, and the service is functioning normally at this time.
Jun 19, 09:05 PDT

Update - Customers may observe occasional spikes in latency due to network instability. Event delivery is otherwise working with normal latency. No events are dropped ensuring at-least-once delivery guarantees. We will continue monitoring the service to ensure a full recovery. We will provide another update on 06/20/2025 at 2:30AM PDT or as soon as more information becomes available.
Jun 18, 11:23 PDT

Monitoring - We are observing recovery in delays in Event Streams delivery. We will continue monitoring the service to ensure a full recovery. We will provide another update on 06/20/2025 at 2:30AM PDT or as soon as more information becomes available.
Jun 18, 08:02 PDT

Investigating - We are investigating delays in Event Streams delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 07:00 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 19 June 2025 at 05:00 PDT until 19 June 2025 at 09:00 PDT. During the maintenance window, there could be Intermittent delays from Twilio Australia mobile phone numbers.
Jun 10, 00:33 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 18 June 2025 at 23:00 PDT until 19 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Jun 13, 15:04 PDT

Colombia Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:00 PDT

Scheduled - Our service partner is conducting a planned maintenance from 19 June 2025 at 02:00 PDT until 19 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Claro Colombia, Movistar Colombia, Tigo Colombia.

Impacted Product: Lookup SIM Swap
Jun 10, 08:58 PDT

Canada SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:00 PDT

Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 18 June 2025 at 21:00 PDT until 19 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets.
Jun 9, 14:45 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 18 June 2025 at 23:00 PDT until 19 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States long codes and short codes.
Jun 5, 13:47 PDT

Jun 18, 2025

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 18 June 2025 at 20:00 PDT until 18 June 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Jun 12, 21:12 PDT

MMS Delivery Delays to US Carriers From a Small Subset of Short Codes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to US carriers from a small subset of short codes. This incident has been resolved.
Jun 18, 20:40 PDT

Monitoring - We are observing recovery in MMS delivery delays when sending messages to US carriers from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 18:46 PDT

Update - We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 18, 17:03 PDT

Update - We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 18, 13:41 PDT

Update - We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 12:03 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 11:07 PDT

Elevated HTTP 500 Errors for Twilio Programmable Messaging API – June 18, 2025

Resolved - The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025, between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jun 18, 18:55 PDT

Investigating - The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025 between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jun 18, 18:52 PDT

SMS Delivery Delays to Altan Redes Network in Mexico

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
Jun 18, 17:56 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 16:18 PDT

Update - We continue to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 18, 13:38 PDT

Update - We continue to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 12:32 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 11:48 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jun 18, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 18 June 2025 at 13:00 PDT until 18 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 17, 04:50 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom

Completed - The scheduled maintenance has been completed.
Jun 18, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:01 PDT

Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 18 June 2025 at 13:00 PDT until 18 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Jun 16, 03:06 PDT

SMS Delivery Delay to TNM Network in Malawi

Resolved - We are no longer experiencing SMS delivery delays when sending messages to TNM Network in Malawi. This incident has been resolved.
Jun 18, 11:29 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to TNM Network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 10:40 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to TNM Network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 08:40 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 18, 03:47 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 14, 04:35 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 12, 12:41 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 12, 04:41 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 12, 00:49 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 22:59 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 22:02 PDT

Twilio Logo Broken in Console

Resolved - Twilio logo on our account portal is now displaying normally. This incident has been resolved.
Jun 18, 10:54 PDT

Monitoring - Twilio logo on our account portal is now displaying normally. We will continue to monitor to ensure a full recovery. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 18, 10:24 PDT

Investigating - We are currently experiencing issues displaying the Twilio logo on our account portal. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 09:55 PDT

Japan Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:00 PDT

Scheduled - Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
May 5, 09:49 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 18, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 17 June 2025 at 23:00 PDT until 18 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Jun 13, 15:03 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 18, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 17 June 2025 at 21:00 PDT until 18 June 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 13, 15:35 PDT

Slow Response Times and Increased Errors for Lookup API V2

Resolved - Twilio Lookup API V2 was degraded for 38 minutes between 3:35pm and 4:13pm Pacific Time on 06/17/2025. During this period of time customers may have experienced slow API response times and increased errors. The issue has now been resolved.
Jun 18, 00:15 PDT

Update - Twilio Lookup API V2 was degraded for 38 minutes between 3:35pm and 4:13pm Pacific Time on 06/17/2025. During this period of time customers may have experienced slow API response times and increased errors. The issue has now been resolved.
Jun 17, 17:17 PDT

Investigating - Our monitoring systems have detected a potential issue with Lookup API v2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 17, 16:18 PDT

Jun 17, 2025

Jun 16, 2025

Related

Scheduled Maintenance

Russia SMS Carrier Maintenance - Beeline Jun 30, 2025 14:00-17:00 PDT

Pakistan SMS Carrier Maintenance - Telenor Jun 30, 2025 15:00-18:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jun 30, 2025 21:30-23:30 PDT

United States MMS Carrier Partner Maintenance Jun 30, 2025 23:00 - Jul 1, 2025 03:00 PDT

United States SMS Carrier Partner Maintenance Jun 30, 2025 23:00 - Jul 1, 2025 03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 1, 2025 02:00-04:00 PDT

Malaysia SMS Carrier Maintenance - Yes 4G Jul 1, 2025 11:00-15:00 PDT

United Kingdom SMS Carrier Partner Maintenance Jul 1, 2025 13:00-22:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 1, 2025 16:00-18:00 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Jul 1, 2025 21:00 - Jul 2, 2025 03:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Jul 1, 2025 23:00 - Jul 2, 2025 00:00 PDT

United States SMS Carrier Partner Maintenance Jul 1, 2025 23:00 - Jul 2, 2025 03:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 2, 2025 13:00-17:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Jul 2, 2025 15:00-19:00 PDT

Czech Republic Voice Carrier Partner Maintenance Jul 2, 2025 18:00-20:30 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Jul 2, 2025 21:00 - Jul 3, 2025 03:00 PDT

Russia SMS Carrier Maintenance - MTS Jul 2, 2025 21:30-23:30 PDT

United States SMS Carrier Partner Maintenance Jul 2, 2025 23:00 - Jul 3, 2025 03:00 PDT

Maintenance for Flex Insights Historical Reporting Jul 5, 2025 01:00-02:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jul 5, 2025 09:00-23:35 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 7, 2025 12:00-22:00 PDT

Czech Republic Voice Carrier Partner Maintenance Jul 9, 2025 18:00-22:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Jul 11, 2025 15:59 - Jul 12, 2025 00:00 PDT

United States SMS Carrier Partner Maintenance Jul 13, 2025 23:00 - Jul 14, 2025 01:00 PDT

Multiple Destination MMS Carrier Partner Maintenance Jul 14, 2025 22:00 - Jul 15, 2025 06:00 PDT

United States SMS and MMS Carrier Partner Maintenance Jul 18, 2025 18:00 - Jul 20, 2025 23:59 PDT

Twilio Interconnect Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Flex Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Voice Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Voice Maintenance Aug 1, 2025 06:00-08:00 PDT

Twilio Flex Maintenance Aug 1, 2025 06:00-08:00 PDT

Twilio Interconnect Maintenance Aug 1, 2025 06:00-08:00 PDT

Past Incidents

Russia SMS Carrier Maintenance - Beeline Jun `30`, `2025` `14:00`-`17:00` PDT

Pakistan SMS Carrier Maintenance - Telenor Jun `30`, `2025` `15:00`-`18:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jun `30`, `2025` `21:30`-`23:30` PDT

United States MMS Carrier Partner Maintenance Jun `30`, `2025` `23:00` - Jul `1`, `2025` `03:00` PDT

United States SMS Carrier Partner Maintenance Jun `30`, `2025` `23:00` - Jul `1`, `2025` `03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `1`, `2025` `02:00`-`04:00` PDT

Malaysia SMS Carrier Maintenance - Yes 4G Jul `1`, `2025` `11:00`-`15:00` PDT

United Kingdom SMS Carrier Partner Maintenance Jul `1`, `2025` `13:00`-`22:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `1`, `2025` `16:00`-`18:00` PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Jul `1`, `2025` `21:00` - Jul `2`, `2025` `03:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Jul `1`, `2025` `23:00` - Jul `2`, `2025` `00:00` PDT

United States SMS Carrier Partner Maintenance Jul `1`, `2025` `23:00` - Jul `2`, `2025` `03:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `2`, `2025` `13:00`-`17:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Jul `2`, `2025` `15:00`-`19:00` PDT

Czech Republic Voice Carrier Partner Maintenance Jul `2`, `2025` `18:00`-`20:30` PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Jul `2`, `2025` `21:00` - Jul `3`, `2025` `03:00` PDT

Russia SMS Carrier Maintenance - MTS Jul `2`, `2025` `21:30`-`23:30` PDT

United States SMS Carrier Partner Maintenance Jul `2`, `2025` `23:00` - Jul `3`, `2025` `03:00` PDT

Maintenance for Flex Insights Historical Reporting Jul `5`, `2025` `01:00`-`02:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jul `5`, `2025` `09:00`-`23:35` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `7`, `2025` `12:00`-`22:00` PDT

Czech Republic Voice Carrier Partner Maintenance Jul `9`, `2025` `18:00`-`22:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Jul `11`, `2025` `15:59` - Jul `12`, `2025` `00:00` PDT

United States SMS Carrier Partner Maintenance Jul `13`, `2025` `23:00` - Jul `14`, `2025` `01:00` PDT

Multiple Destination MMS Carrier Partner Maintenance Jul `14`, `2025` `22:00` - Jul `15`, `2025` `06:00` PDT

United States SMS and MMS Carrier Partner Maintenance Jul `18`, `2025` `18:00` - Jul `20`, `2025` `23:59` PDT

Twilio Interconnect Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Flex Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Voice Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Voice Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio Flex Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio Interconnect Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT