Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 22, 2026 - 14:15 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 22 January 2026 at 14:15 PST until 22 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 22, 2026 14:15-20:00 PST
        SMS Delivery Delays to Vivo Network in Brazil
        Update - We continue to experience SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 22, 2026 - 12:45 PST
        Update - We continue to experience SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 2026 - 10:44 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Vivo network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 22, 2026 - 09:46 PST
        SMS Delivery Delays To Digicel Network In Papua New Guinea (537-03)
        Update - We continue to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 22, 2026 - 11:55 PST
        Update - We continue to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 22, 2026 - 07:57 PST
        Update - We are experiencing SMS delivery delays when sending messages to Digicel Network In Papua New Guinea (537-03). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 2026 - 05:58 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Digicel Network In Papua New Guinea (537-03). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 22, 2026 - 04:58 PST
        SMS Delivery Delays to Globe in Philippines 515-02 via Subset of Longcodes
        Update - We continue to experience SMS delivery delays when sending messages to Globe network in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 22, 2026 - 09:13 PST
        Update - We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
        Jan 22, 2026 - 05:12 PST
        Update - We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 2026 - 03:01 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 22, 2026 - 02:01 PST
        Voice Signaling and Media traffic Affected for Interconnect (TNX) customers in US2
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 22, 2026 - 02:59 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 21, 2026 - 02:58 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 20, 2026 - 10:57 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 20, 2026 - 02:58 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 19, 2026 - 22:58 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 19, 2026 - 18:58 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 19, 2026 - 14:59 PST
        Update - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 2026 - 12:53 PST
        Monitoring - We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 19, 2026 - 12:21 PST
        Update - We are still investigating an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 19, 2026 - 12:16 PST
        Update - We continue investigating an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 19, 2026 - 11:42 PST
        Update - Our engineers have identified an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.
        Jan 19, 2026 - 11:25 PST
        Investigating - Our monitoring systems have detected a potential issue with Programable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 19, 2026 - 10:31 PST
        SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.


        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.


        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 21, 2026 - 23:50 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.



        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.



        We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 21, 2026 - 23:41 PST
        Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 21, 2026 - 16:11 PST
        Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 20, 2026 - 15:57 PST
        Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 20, 2026 - 12:48 PST
        Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 19, 2026 - 12:53 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 17, 2026 - 21:09 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 16, 2026 - 20:05 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 15, 2026 - 20:16 PST
        Update - We continue to observe latency in MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However the actual MMS are being delivered on time.



        For the MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.



        We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 14, 2026 - 20:17 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 14, 2026 - 01:58 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 13, 2026 - 01:58 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 12, 2026 - 01:59 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 11, 2026 - 01:59 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 10, 2026 - 02:16 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 09, 2026 - 10:25 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 09, 2026 - 02:22 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 08, 2026 - 22:34 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 08, 2026 - 20:34 PST
        Investigating - We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 08, 2026 - 19:21 PST
        SMS Delivery Failures to MTN Network in Cameroon
        Update - We continue to experience SMS delivery failures to MTN network in Cameroon still. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
        Jan 21, 2026 - 17:55 PST
        Update - We continue to experience SMS delivery failures to MTN network in Cameroon still. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
        Jan 20, 2026 - 17:56 PST
        Update - We continue to experience SMS delivery failures to MTN network in Cameroon still. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 20, 2026 - 00:40 PST
        Update - We continue to experience SMS delivery failures to MTN network in Cameroon still. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 19, 2026 - 16:40 PST
        Update - We are experiencing SMS delivery failures to MTN network in Cameroon still. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 19, 2026 - 12:45 PST
        Update - We are still experiencing SMS delivery failures to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 2026 - 10:36 PST
        Investigating - We are experiencing SMS delivery failures to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 19, 2026 - 09:34 PST
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 12, 2026 - 12:00 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 12 January 2026 at 12:00 PST until 28 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        12 January 2026 at 12:00 PST until 12 January 2026 at 16:00 PST

        14 January 2026 at 12:00 PST until 14 January 2026 at 16:00 PST

        19 January 2026 at 12:00 PST until 19 January 2026 at 16:00 PST

        21 January 2026 at 12:00 PST until 21 January 2026 at 16:00 PST

        26 January 2026 at 12:00 PST until 26 January 2026 at 16:00 PST

        28 January 2026 at 12:00 PST until 28 January 2026 at 16:00 PST
        Jan 12, 2026 12:00 - Jan 28, 2026 16:00 PST
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US2 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PSTN US2 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        SIP Interface US2 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        Client Web US2 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        Client Mobile US2 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Degraded Performance
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        Elastic SIP Trunking US2 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Degraded Performance
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Under Maintenance
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Under Maintenance
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        US SMS Carrier Maintenance - Small US Carriers Jan 22, 2026 18:00-20:00 PST

        A subset of small networks in the US are conducting a planned maintenance from 22 January 2026 at 18:00 PST until 22 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
        Posted on Jan 16, 2026 - 12:53 PST

        US SMS Carrier Maintenance - Small US Carriers Jan 22, 2026 19:00-21:00 PST

        A subset of small networks in the US are conducting a planned maintenance from 22 January 2026 at 19:00 PST until 22 January 2026 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Jan 16, 2026 - 04:31 PST

        Canada Account Security Service Partner Maintenance Jan 22, 2026 20:00 - Jan 23, 2026 03:00 PST

        Our service partner is conducting a planned maintenance from 22 January 2026 at 20:00 PST until 23 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Telus Canada.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Jan 09, 2026 - 13:56 PST

        United States SMS and MMS Carrier Maintenance - T-Mobile Jan 22, 2026 20:00 - Jan 23, 2026 04:00 PST

        The T-Mobile network in the United States is conducting a planned maintenance from 22 January 2026 at 20:00 PST until 23 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Posted on Jan 20, 2026 - 22:14 PST

        Twilio Flex insights for database migration - Maintenance Jan 22, 2026 20:30-22:30 PST

        We’re conducting a planned maintenance in US1 between 8:30 PM and 10:30 PM Pacific Time on 01/22/2026. During the maintenance window, customers may experience the below issue:
        -Flex Realtime stats APIs may return 5xx errors for up to 5 minutes.
        -Flex Realtime stats APIs might return bloated data `completed` metrics due to database maintenance.
        Posted on Jan 10, 2026 - 07:56 PST

        Russia SMS Carrier Maintenance - Tele2 Jan 24, 2026 12:00-19:00 PST

        The Tele2 network in Russia is conducting a planned maintenance from 24 January 2026 at 12:00 PST until 24 January 2026 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jan 20, 2026 - 00:39 PST

        United States SMS and MMS Carrier Maintenance - T-Mobile Jan 26, 2026 20:00 - Jan 27, 2026 04:00 PST

        The T-Mobile network in the United States is conducting a planned maintenance from 26 January 2026 at 20:00 PST until 27 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Posted on Jan 20, 2026 - 22:12 PST

        United Kingdom Account Security Carrier Partner Maintenance - Three Jan 26, 2026 21:00-22:00 PST

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 26 January 2026 at 21:00 PST until 26 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Jan 20, 2026 - 17:14 PST

        Canada Account Security Service Partner Maintenance Jan 26, 2026 21:00 - Jan 27, 2026 00:00 PST

        Our service partner is conducting an emergency maintenance from 26 January 2026 at 21:00 PST until 27 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Jan 22, 2026 - 10:32 PST

        Multiple Destination Voice Carrier Partner Maintenance Jan 28, 2026 03:00-11:00 PST

        Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 28 January 2026 at 03:00 PST until 28 January 2026 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio New Zealand and Australia phone numbers.
        Posted on Jan 14, 2026 - 15:01 PST

        Czech Republic Voice Carrier Partner Maintenance Jan 28, 2026 11:00 - Jan 29, 2026 00:00 PST

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 28 January 2026 at 11:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
        Posted on Jan 06, 2026 - 04:03 PST

        United States and Canada Twilio SMS and MMS Maintenance Jan 28, 2026 20:00 - Jan 29, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 28 January 2026 at 20:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Dec 17, 2025 - 00:32 PST

        Spain SMS Carrier Partner Maintenance Jan 28, 2026 20:00-22:00 PST

        Our SMS carrier partner in Spain is conducting a planned maintenance from 28 January 2026 at 20:00 PST until 28 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
        Posted on Jan 21, 2026 - 06:12 PST

        Russia SMS Carrier Maintenance - Beeline Jan 29, 2026 08:00-08:30 PST

        The Beeline network in Russia is conducting a planned maintenance from 29 January 2026 at 08:00 PST until 29 January 2026 at 08:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jan 21, 2026 - 07:00 PST

        Multiple Destination SMS Carrier Partner Maintenance Jan 29, 2026 12:30-14:30 PST

        Our SMS carrier partner in India, Sri Lanka and Venezuela is conducting a planned maintenance from 29 January 2026 at 12:30 PST until 29 January 2026 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Sri Lanka and Venezuela handsets.
        Posted on Jan 14, 2026 - 22:37 PST

        Twilio Flex insights database upgrade - Maintenance Jan 29, 2026 20:30-22:30 PST

        We’re conducting a planned maintenance in US1 between 8:30 PM and 10:30 PM Pacific Time on 01/29/2026. During the maintenance window, customers may experience the below issue:
        -Flex Realtime stats APIs may return 5xx errors for up to 5 minutes.
        -Flex Realtime stats APIs might return bloated data `completed` metrics due to database maintenance.
        Posted on Jan 22, 2026 - 05:26 PST

        Russia SMS Carrier Maintenance - Tele2 Jan 30, 2026 12:00-20:00 PST

        The Tele2 network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jan 20, 2026 - 00:39 PST

        Russia SMS Carrier Maintenance - Beeline Jan 30, 2026 12:00-20:00 PST

        The Beeline network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jan 19, 2026 - 07:07 PST

        Malaysia SMS Carrier Maintenance - Celcom Feb 3, 2026 09:00-13:00 PST

        The Celcom network in Malaysia is conducting a planned maintenance from 03 February 2026 at 09:00 PST until 03 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
        Posted on Jan 21, 2026 - 06:59 PST

        Malaysia SMS Carrier Maintenance - Celcom Feb 4, 2026 09:00-13:00 PST

        The Celcom network in Malaysia is conducting a planned maintenance from 04 February 2026 at 09:00 PST until 04 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
        Posted on Jan 21, 2026 - 07:00 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 4, 2026 20:00 - Feb 5, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 04 February 2026 at 20:00 PST until 05 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:27 PST

        United States MMS Carrier Partner Maintenance Feb 5, 2026 01:00-03:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 05 February 2026 at 01:00 PST until 05 February 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Posted on Jan 22, 2026 - 11:51 PST

        Russia SMS Carrier Maintenance - Beeline Feb 6, 2026 12:00-20:00 PST

        The Beeline network in Russia is conducting a planned maintenance from 06 February 2026 at 12:00 PST until 06 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jan 16, 2026 - 06:02 PST

        Qatar SMS Carrier Maintenance - Vodafone Feb 10, 2026 15:30-15:45 PST

        The Vodafone network in Qatar is conducting a planned maintenance from 10 February 2026 at 15:30 PST until 10 February 2026 at 15:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Posted on Jan 15, 2026 - 06:26 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 11, 2026 20:00 - Feb 12, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 11 February 2026 at 20:00 PST until 12 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:28 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 18, 2026 20:00 - Feb 19, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 18 February 2026 at 20:00 PST until 19 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:28 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 25 February 2026 at 20:00 PST until 26 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:28 PST
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Jan 22, 2026
        SMS Delivery Delays to Multiple Networks in France via subset of Long codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in France. This incident has been resolved.
        Jan 22, 12:34 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 10:48 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 21, 21:44 PST
        Update - We are experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 21, 05:46 PST
        Update - We are experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 20, 21:46 PST
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 17:48 PST
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 15:42 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 14:50 PST
        SMS Delivery Delays to Claro in Brazil 724-05
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.
        Jan 22, 09:12 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 07:15 PST
        Update - We are experiencing SMS delivery delays when sending messages Claro in Brazil 724-05. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 05:16 PST
        Investigating - We are experiencing SMS delivery delays when sending messages Claro in Brazil 724-05. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 22, 04:16 PST
        Call Failures from network subscribers to a subset of Twilio's Spain numbers
        Resolved - The issue affecting inbound calls from network subscribers to a subset of Twilio's Spain phone numbers has been resolved, and the service is functioning normally at this time.
        Jan 22, 09:11 PST
        Monitoring - We have started seeing recovery for inbound calls from network subscribers to a subset of Twilio's Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 07:06 PST
        Investigating - We are observing call failures to a subset of Twilio's Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 22, 05:09 PST
        Identified - The issue causing inbound call failures to Twilio +34 phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 22, 04:09 PST
        US SMS and MMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 22, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 22, 02:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 22 January 2026 at 02:00 PST until 22 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.
        Jan 19, 03:41 PST
        Errors creating Video rooms between 9:00 - 9:30 UTC in US2
        Resolved - Issue with creating Video rooms has been resolved and it is operating normally at this time.
        Jan 22, 03:22 PST
        Monitoring - Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 22, 02:52 PST
        Investigating - We are investigating the errors in creating Video rooms between 9:00 - 9:30 UTC in US2. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 22, 01:52 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 22, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 23:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 21 January 2026 at 23:00 PST until 22 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon, AT&T and T-Mobile United States handsets via United States long codes and short codes.
        Jan 9, 09:09 PST
        AccSec Canada API Issue
        Resolved - The issue with AccSec – Canada API Errors has been resolved, and the service is functioning normally at this time.
        Jan 22, 00:20 PST
        Update - We have started seeing recovery with AccSec – Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 22:20 PST
        Monitoring - We have started seeing recovery with AccSec – Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 21, 21:57 PST
        Update - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 21, 20:05 PST
        Update - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 21, 16:14 PST
        Update - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 14:34 PST
        Investigating - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 21, 13:34 PST
        Identified - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 21, 13:29 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 22, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 21 January 2026 at 20:00 PST until 22 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Dec 17, 00:31 PST
        Jan 21, 2026
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jan 21, 16:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 12:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 January 2026 at 12:00 PST until 21 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jan 15, 12:58 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jan 21, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 21 January 2026 at 13:00 PST until 21 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jan 15, 01:45 PST
        WhatsApp outbound messages may be Delayed
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Whatsapp. This incident has been resolved.
        Jan 21, 15:28 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Whatsapp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 15:21 PST
        Update - We are continuing to investigate this issue.
        Jan 21, 14:13 PST
        Investigating - We are experiencing SMS delivery delays when sending outbound messages to to Whatsapp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 21, 14:10 PST
        Singapore SMS Carrier Maintenance - StarHub
        Completed - The scheduled maintenance has been completed.
        Jan 21, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 07:30 PST
        Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 21 January 2026 at 07:30 PST until 21 January 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
        Jan 19, 06:54 PST
        Account Upgrade Attempts Returning Error Messages
        Resolved - The issue causing some customers to be unable to upgrade their accounts has been resolved.
        Jan 21, 13:13 PST
        Monitoring - The issue causing some customers to be unable to upgrade their accounts has been mitigated. Customers should now be able to upgrade their accounts without issue. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 12:40 PST
        Update - Some customers are currently experiencing error messages when attempting to upgrade their accounts in Console. Affected users may see error messages alerting them to wait up to 60 seconds before retrying. As a workaround, customers should attempt to upgrade via https://console.twilio.com/account/upgrade. Our team is actively investigating the issue and working to restore normal functionality. We will provide an update in 2 hours or as soon as more information becomes available.
        Jan 21, 11:32 PST
        Investigating - Customers are currently experiencing error messages when attempting to upgrade their accounts in Console. Affected users may see error messages alerting them to wait up to 60 seconds before retrying. Our team is actively investigating the issue and working to restore normal functionality. We will provide an update in 1 hour or as soon as more information becomes available.
        Jan 21, 10:36 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jan 21, 12:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 10:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 January 2026 at 10:00 PST until 21 January 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jan 19, 06:44 PST
        SMS Delivery Delays To Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. This incident has been resolved.
        Jan 21, 11:02 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 09:02 PST
        Update - We are still experiencing SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 21, 08:35 PST
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 21, 04:05 PST
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 01:30 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 21, 00:30 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 21, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 21, 03:00 PST
        Scheduled - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 21 January 2026 at 03:00 PST until 21 January 2026 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio New Zealand and Australia phone numbers.
        Jan 5, 17:56 PST
        SMS Delivery Delays to Multiple Networks in Brazil via Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via subset of short codes. This incident has been resolved
        Jan 21, 10:58 PST
        Update - We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 21, 05:48 PST
        Update - We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 21, 01:48 PST
        Update - We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 23:48 PST
        Update - We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 21:52 PST
        Monitoring - We are observing recovery in Delays to Multiple Networks in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 19:58 PST
        Investigating - We are experiencing Delays to Multiple Networks in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Jan 20, 19:10 PST
        Missing Recommendations Banner in Console
        Resolved - Twilio Messaging Insights was degraded for approximately 653 minutes between 04:00 and 14:52 Pacific Time on 01/20/2026. During this period, customers may have experienced missing Recommendations banners in the Console. The issue has now been resolved.
        Jan 21, 10:53 PST
        Monitoring - Our engineers are investigating an issue where the Recommendations banner was not visible in Messaging Insights within the Twilio Console. We will follow up and provide customer impact details within 2 hours.
        Jan 21, 08:52 PST
        Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents
        Resolved - The issue causing customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX to experience generic failure responses from the data store has been resolved and all services are now operating normally.
        Jan 21, 09:58 PST
        Monitoring - Dialogflow CX data store functionality for integrations is now operating normally. Mitigation was applied and data store functionality should be functioning as intended. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 21, 09:34 PST
        Update - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 21, 05:48 PST
        Update - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 20, 21:48 PST
        Update - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 17:51 PST
        Update - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 16:05 PST
        Update - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 15:09 PST
        Update - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 15:08 PST
        Investigating - Customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 15:03 PST
        Italy SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 21, 09:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 23:01 PST
        Scheduled - Our SMS carrier partner in Italy is conducting a planned maintenance from 20 January 2026 at 23:00 PST until 21 January 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from TIM Italy handsets via Italy long codes.
        Jan 16, 06:23 PST
        Call Failures to Multiple Networks in France from a Subset of Twilio Numbers
        Resolved - The issue affecting calls to multiple networks in France from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.
        Jan 21, 08:22 PST
        Update - We continue to see recovery for call failures to multiple networks in France from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 06:25 PST
        Monitoring - We have started seeing recovery for call failures to multiple Networks in France from a Subset of Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 04:25 PST
        Update - We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 20, 20:25 PST
        Update - We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 16:29 PST
        Update - We are experiencing call failures to multiple Networks in France from a Subset of Twilio Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 14:07 PST
        Investigating - There is an ongoing incident with PSTN Connectivity outbound calls in France resulting in a small percentage of these calls being blocked by carriers in France. We are investigating and looking into possible mitigations. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 13:21 PST
        SMS Delivery Delays to Netherlands
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Netherlands. This incident has been resolved.
        Jan 21, 06:42 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 21, 04:43 PST
        Update - We are still experiencing SMS delivery delays when sending messages to the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 20, 23:14 PST
        Update - We are still experiencing SMS delivery delays when sending messages to the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 19:18 PST
        Update - We are still experiencing SMS delivery delays when sending messages to the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 17:33 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 16:42 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 21, 03:02 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 20:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 20 January 2026 at 20:00 PST until 21 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States long codes and short codes.
        Jan 16, 14:25 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 21, 03:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 20:01 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 20 January 2026 at 20:00 PST until 21 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Jan 16, 13:20 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 21, 00:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 20:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 January 2026 at 20:00 PST until 21 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Jan 16, 04:31 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 21, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 23:02 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 20 January 2026 at 23:00 PST until 21 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 20, 15:03 PST
        Jan 20, 2026
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 20, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 19:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 January 2026 at 19:00 PST until 20 January 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
        Jan 16, 12:53 PST
        SMS Delivery Failures to DiGi in Malaysia
        Resolved - We are no longer experiencing SMS delivery failures to DiGi in Malaysia. This incident has been resolved.
        Jan 20, 20:57 PST
        Update - We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 19:17 PST
        Update - We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 17:17 PST
        Monitoring - We are observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 20, 16:51 PST
        Update - We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 13:05 PST
        Update - We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 11:24 PST
        Investigating - We are experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 10:24 PST
        AccSec - KPN Netherlands API Errors
        Resolved - Our engineers have monitored the fix and confirmed the issue with verify services has been resolved. All services are now operating normally at this time.
        Jan 20, 19:36 PST
        Update - This incident only impacts verify services. We are still experiencing this issue, and our engineers are working with our carrier partner to resolve it. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 20, 12:40 PST
        Update - This incident only impacts verify services. We are still experiencing this issue, and our engineers are working with our carrier partner to resolve it. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 08:53 PST
        Update - This incident only impacts verify services. We are still experiencing this issue, and our engineers are working with our carrier partner to resolve it. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 06:51 PST
        Investigating - This incident only impacts verify services. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 20, 05:52 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jan 20, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 20 January 2026 at 13:00 PST until 20 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jan 16, 04:22 PST
        SMS Delivery Delays to Novatel in Slovenia
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Novatel in Slovenia. This incident has been resolved.
        Jan 20, 13:45 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Novatel in Slovenia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 11:51 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Novatel in Slovenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 20, 08:40 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Novatel in Slovenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 06:46 PST
        Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Novatel in Slovenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 20, 05:48 PST
        SMS Delivery Delays to Vodacom Network in Tanzania
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodacom network in Tanzania. This incident has been resolved.
        Jan 20, 12:44 PST
        Monitoring - We are observing recovery in SMS delivery delays to Vodacom network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 10:41 PST
        Update - We are still experiencing SMS delivery delays to Vodacom network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 08:42 PST
        Investigating - We are experiencing SMS delivery delays to Vodacom network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 07:43 PST
        SMS Delivery Delays and Failures to Viettel Network in Burundi
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Viettel Network in Burundi. This incident has been resolved.
        Jan 20, 09:57 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 19, 13:07 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 18, 17:17 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 17, 17:52 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 16, 17:49 PST
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 15, 17:49 PST
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 15, 02:01 PST
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 14, 17:02 PST
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 14, 12:18 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 10:18 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 09:18 PST
        Twilio Messaging Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 20, 05:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 01:00 PST
        Scheduled - Twilio will conduct an emergency maintenance from 20 January 2026 at 01:00 PST until 20 January 2026 at 05:00 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Jan 19, 23:23 PST
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 20, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 01:02 PST
        Scheduled - Twilio will conduct an emergency maintenance from 20 January 2026 at 01:00 PST until 20 January 2026 at 05:00 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Jan 19, 21:37 PST
        US SMS and MMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 20, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 02:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 January 2026 at 02:00 PST until 20 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 19, 03:37 PST
        SMS Delivery Delays to Globe in Philippines 515-02
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02. This incident has been resolved.
        Jan 20, 03:58 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe in Philippines 515-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 20, 01:54 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 20, 00:54 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 20, 03:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 20, 03:00 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 January 2026 at 03:00 PST until 20 January 2026 at 03:30 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Jan 9, 04:42 PST
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 20, 02:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 23:00 PST
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 January 2026 at 23:00 PST until 20 January 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
        Jan 9, 11:19 PST
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jan 20, 01:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 23:01 PST
        Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 19 January 2026 at 23:00 PST until 20 January 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jan 16, 06:33 PST
        SMS Delivery Delays to Lancelot BV in Netherlands
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Lancelot BV in Netherlands. This incident has been resolved.
        Jan 20, 00:48 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Lancelot BV in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 22:48 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Lancelot BV in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 19, 18:48 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Lancelot BV in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 16:48 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Lancelot BV in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 19, 15:55 PST
        Jan 19, 2026
        France SMS Carrier Maintenance - Bouygues Telecom
        Completed - The scheduled maintenance has been completed.
        Jan 19, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 15:00 PST
        Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 19 January 2026 at 15:00 PST until 19 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Bouygues Telecom France handsets.
        Jan 8, 07:28 PST
        SMS Delivery Delays and Failures From and To Multiple Networks in Malaysia
        Resolved - We are no longer experiencing SMS Delivery Delays and Failures From and To Multiple Networks in Malaysia. This incident has been resolved.
        Jan 19, 20:35 PST
        Monitoring - We are observing recovery in SMS Delivery Delays and Failures From and To Multiple Networks in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 18:41 PST
        Update - We are still experiencing SMS Delivery Delays and Failures From and To Multiple Networks in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 16:41 PST
        Investigating - We are experiencingSMS Delivery Delays and Failures From and To Multiple Networks in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 19, 15:46 PST
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jan 19, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 14:00 PST
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 19 January 2026 at 14:00 PST until 19 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 19, 03:36 PST
        SMS Delivery Delays From Network Subscribers To a Subset of Twilio Phone Numbers in Australia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to a Subset of Twilio Phone Numbers in Australia. This incident has been resolved.
        Jan 19, 19:45 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to a Subset of Twilio Phone Numbers in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jan 19, 17:14 PST
        Update - We are experiencing SMS delivery delays when sending messages to a Subset of Twilio Phone Numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Jan 19, 16:55 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to a Subset of Twilio Phone Numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 19, 16:16 PST
        Israel Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 19, 19:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 12:00 PST
        Scheduled - Our Voice carrier partner in Israel is conducting a planned maintenance from 19 January 2026 at 12:00 PST until 19 January 2026 at 19:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures to subset of Twilio Israel toll free and landline phone numbers.
        Jan 5, 14:36 PST
        Kazakhstan SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jan 19, 17:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 11:00 PST
        Scheduled - The Beeline network in Kazakhstan is conducting a planned maintenance from 19 January 2026 at 11:00 PST until 19 January 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets.
        Jan 16, 04:41 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jan 19, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 19, 12:01 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 January 2026 at 12:00 PST until 19 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jan 14, 13:26 PST
        SMS Delivery Delays To Telenor Network In Pakistan
        Resolved - We are no longer experiencing SMS delivery delay to Telenor network in Pakistan. This incident has been resolved.
        Jan 19, 11:34 PST
        Monitoring - We are observing recovery in SMS delivery to Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 09:48 PST
        Update - We are still experiencing SMS delivery delays to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 07:55 PST
        Investigating - We are experiencing SMS delivery delays to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 19, 06:58 PST
        SMS & MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America
        Resolved - We are no longer experiencing SMS delivery when sending messages to Cingular Wireless (AT&T) in United States of America. This incident has been resolved.
        Jan 19, 11:29 PST
        Monitoring - We are observing recovery in SMS delivery when sending messages to Cingular Wireless (AT&T) in United States of America. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 09:38 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 19, 06:37 PST
        Update - We continue to experience SMS & MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 04:39 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 19, 03:39 PST
        SMS Delivery Failures to and From Multiple Networks in Chile via Subset of LongCodes
        Resolved - We are no longer experiencing SMS delivery failures to and from multiple networks in Chile via Subset of LongCodes. This incident has been resolved.
        Jan 19, 09:51 PST
        Monitoring - We are observing successful SMS delivery To & From multiple networks in Chile via subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 08:03 PST
        Update - We are still experiencing SMS delivery failures To & From multiple networks in Chile via Subset of LongCodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 07:19 PST
        Investigating - We are experiencing SMS delivery failures To & From multiple networks in Chile via Subset of LongCodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 19, 06:23 PST
        SMS Delivery Delays To Multiple Networks In United States of America Via A Subset Of Twilio Shortcode Numbers
        Resolved - We are no longer experiencing SMS delivery failures to Multiple Networks In United States of America Via A Subset Of Twilio Shortcode Numbers. This incident has been resolved.
        Jan 19, 02:25 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcode Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 19, 00:25 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 18, 23:37 PST
        Jan 18, 2026
        Twilio Console Login and Signup Page Not Working
        Resolved - Twilio login and signup page issue has been resolved and is operating normally at this time.
        Jan 18, 23:58 PST
        Update - Twilio login and signup page is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 23:31 PST
        Update - Twilio login and signup page is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 23:27 PST
        Monitoring - Twilio login and signup page is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 18, 22:58 PST
        Update - Our engineers have identified the issue with Twilio login and signup page and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 18, 22:44 PST
        Identified - Our engineers have identified the issue with Twilio login and signup page and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 18, 22:36 PST
        SMS Delivery Delays to Telefonica in Mexico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Mexico. This incident has been resolved.
        Jan 18, 10:15 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 08:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 18, 07:36 PST
        SMS Delivery Delays to Tigo Network in Tanzania
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Tanzania. This incident has been resolved.
        Jan 18, 10:12 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo Network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 08:15 PST
        Update - We continue to experience SMS delivery delays when sending messages to Tigo Network in Tanzania. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 06:24 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 18, 05:24 PST
        United Kingdom SMS Carrier Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jan 18, 01:31 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 17, 10:00 PST
        Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 17 January 2026 at 10:00 PST until 18 January 2026 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
        Jan 13, 15:06 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jan 18, 01:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 17, 10:01 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 January 2026 at 10:00 PST until 18 January 2026 at 01:30 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 13, 11:34 PST
        Jan 17, 2026
        SMS Delivery Failures to Multiple Networks in Multiple Countries of Asia and Africa
        Resolved - We are no longer experiencing SMS delivery failures to multiple networks in multiple countries of Asia and Africa. This incident has been resolved.
        Jan 17, 12:39 PST
        Investigating - We are experiencing SMS delivery failures to multiple networks in multiple countries of Asia and Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 12:31 PST
        Jan 16, 2026
        Zambia SMS Carrier Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        Jan 16, 20:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 14:01 PST
        Scheduled - The MTN network in Zambia is conducting a planned maintenance from 16 January 2026 at 14:00 PST until 16 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTN Zambia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 16, 02:53 PST
        Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL
        Completed - The scheduled maintenance has been completed.
        Jan 16, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 14:00 PST
        Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 16 January 2026 at 14:00 PST until 16 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jan 8, 07:29 PST
        SMS Delivery Delays to BTC Network in Bahamas
        Resolved - We are no longer experiencing SMS Delivery Delays to BTC Network in Bahamas. This incident has been resolved.
        Jan 16, 17:20 PST
        Monitoring - We are observing recovery in SMS Delivery Delays to BTC Network in Bahamas. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 15:34 PST
        Update - We are continuing to experience SMS Delivery Delays to BTC Network in Bahamas. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 13:34 PST
        Investigating - We are experiencing SMS Delivery Delays to BTC Network in Bahamas. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 12:34 PST
        SMS Delivery Delays to MTN Network in Congo Republic
        Resolved - We are no longer experiencing SMS Delivery Delays to MTN Network in Congo Republic. This incident has been resolved.
        Jan 16, 14:27 PST
        Monitoring - We are observing recovery in SMS Delivery Delays to MTN Network in Congo Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 12:33 PST
        Investigating - We are experiencing SMS Delivery Delays to MTN Network in Congo Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 11:32 PST
        Lookup API Degraded Performance Affected
        Resolved - Twilio Lookup API Degraded Performance was degraded 01/15/2026, 08:37:00 PM UTC and 01/16/2026, 03:06:00 PM UTC. During this period of time customers may have experienced 1% of Lookup API V1 and Lookup API V2 increase in 404 errors. The issue has now been resolved.
        Jan 16, 09:03 PST
        SMS Delivery Delays to Vodafone Omnitel and Wind Tre in Italy
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. This incident has been resolved.
        Jan 16, 07:28 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 05:36 PST
        Update - We continue to experience SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 15, 20:23 PST
        Update - We continue to experience SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 15, 12:23 PST
        Update - We continue to experience SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 15, 08:12 PST
        Update - We continue to experience SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 06:12 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 05:12 PST
        Jan 15, 2026
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jan 15, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 15 January 2026 at 13:00 PST until 15 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jan 13, 23:14 PST
        SMS Delivery Failures to O2 Network in Czech Republic
        Resolved - We are no longer experiencing SMS delivery failures to O2 Network in Czech Republic. This incident has been resolved.
        Jan 15, 14:38 PST
        Monitoring - We are observing successful SMS delivery O2 Network in Czech Republic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 12:33 PST
        Investigating - We are experiencing SMS delivery failures when sending to O2 Network in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 11:38 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 15, 13:02 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 11:01 PST
        Scheduled - Our SMS carrier partner in Hungary, the Czech Republic and Slovakia is conducting an emergency maintenance from 15 January 2026 at 11:00 PST until 15 January 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from Vodafone, T-Mobile, O2, Telenor, Orange, DIGI and Telekom Hungary, Czech Republic and Slovakia handsets via Hungary, Czech Republic and Slovakia long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 14, 15:05 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 15, 13:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 11:00 PST
        Scheduled - Our SMS carrier partner in Peru and Gabon is conducting an emergency maintenance from 15 January 2026 at 11:00 PST until 15 January 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Claro and Libertis Peru and Gabon handsets via Peru and Gabon long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 14, 15:05 PST
        Issue With KYC Onboarding in TrustHub Console
        Resolved - KYC Onboarding in TrustHub Console is operating normally. This incident has been resolved.
        Jan 15, 09:36 PST
        Monitoring - KYC Onboarding in TrustHub Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 15, 09:06 PST
        Investigating - We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error page in Console. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 08:40 PST
        SMS Delivery Delays to Airtel in Zambia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.
        Jan 15, 09:02 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 07:02 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 05:56 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 04:56 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 15, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 02:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 January 2026 at 02:00 PST until 15 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Jan 9, 22:21 PST
        SMS Delivery Delays to Algar Telecom Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.
        Jan 15, 01:57 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Algar Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 23:15 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to the Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 21:28 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to the Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 20:33 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 15, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 14 January 2026 at 20:00 PST until 15 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Dec 17, 00:31 PST
        Jan 14, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jan 14, 23:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 21:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 14 January 2026 at 21:00 PST until 14 January 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 14, 03:11 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jan 14, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 21:02 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 14 January 2026 at 21:00 PST until 14 January 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jan 8, 12:51 PST
        SMS/MMS Delivery Report Delays & Message Delivery Delays to Verizon Wireless (US) for a Subset of Long Codes, Short Codes, and Toll-Free Numbers
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. This incident has been resolved.
        Jan 14, 22:05 PST
        Monitoring - We are observing recovery in MMS/SMS delivery when sending messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 20:20 PST
        Update - We are continuing to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 14, 18:36 PST
        Update - We are continuing to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 14, 14:46 PST
        Update - We are continuing to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 14, 12:47 PST
        Update - We are continuing our investigation and have discovered Zipwhip Messaging is also affected.
        Jan 14, 11:33 PST
        Update - We continue to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 10:47 PST
        Update - We are continuing our investigation and have discovered a subset of toll-free numbers are also affected.
        Jan 14, 10:26 PST
        Update - We are continuing our investigation and have discovered SMS is also affected.
        Jan 14, 10:04 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Verizon Wireless in the United States from a subset of long codes and short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 09:45 PST
        Voice Call Failures and Dialing Delays to Verizon in the United States
        Resolved - The issue affecting voice calls and dialling when placing calls to Verizon in the United States has been resolved, and the service is functioning normally at this time.
        Jan 14, 22:02 PST
        Monitoring - We have started seeing recovery for voice call and dialling when placing calls to Verizon in the United States. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 20:08 PST
        Update - We are continuing to experience voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 14, 16:09 PST
        Update - We are continuing to experience voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 12:51 PST
        Investigating - We are experiencing voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 11:51 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 21:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 16:00 PST
        Scheduled - Our SMS carrier partner in Mexico, Afghanistan, Malaysia, Bulgaria, Germany, Senegal, Spain, Israel and the Czech Republic is conducting a planned maintenance from 14 January 2026 at 16:00 PST until 14 January 2026 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Afghanistan, Malaysia, Bulgaria, Germany, Senegal, Spain, Israel and Czech Republic handsets.
        Dec 25, 03:20 PST
        SMS Delivery Delays to Wind Network in Italy
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Wind Network in Italy. This incident has been resolved.
        Jan 14, 17:01 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Wind Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 14:42 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Wind Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 12:27 PST
        Update - We continue to experience SMS delivery delays when sending messages to Wind Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 10:27 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Wind Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 09:27 PST
        SMS Delivery Delays to AT&T for a Subset of Short Codes in the US
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. This incident has been resolved.
        Jan 14, 13:23 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 11:10 PST
        Update - We continue to experience SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 11:01 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 09:52 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 03:01 PST
        Scheduled - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 14 January 2026 at 03:00 PST until 14 January 2026 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio New Zealand and Australia phone numbers.
        Jan 5, 17:56 PST
        Outbound Customer Calls Signed With Gateway Attestation (C) Level
        Resolved - A small portion of outbound calls placed around 9:35 pm UTC on Tuesday, January 13th were signed with a degraded attestation level, Gateway Attestation (C). Calls were not blocked, and the issue has now been resolved.
        Jan 14, 10:54 PST
        Twilio Docs & Code Exchange - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 08:00 PST
        Scheduled - We’re conducting a planned maintenance in all regions between 8:00 am and 10:00 am Pacific Time on 01/14/2026. During the maintenance window, customers will experience docs and code-exchange user site degradation. These will stuill be usable.
        Jan 6, 08:00 PST
        SMS Delivery Delays to MTN Network in Ghana
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Ghana. This incident has been resolved.
        Jan 14, 05:18 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 03:18 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 01:52 PST
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 20:01 PST
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 January 2026 at 20:00 PST until 14 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.
        Jan 6, 23:13 PST
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the issue with Twilio Verify Webhooks, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Jan 14, 01:04 PST
        Investigating - Our monitoring systems have detected a potential issue with Twilio Verify Webhooks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 13, 23:19 PST
        Account Security Carriers Partners Maintenance -
        Completed - The scheduled maintenance has been completed.
        Jan 14, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 08:01 PST
        Scheduled - Our carriers partners are conducting a planned maintenance from 13 January 2026 at 08:00 PST until 14 January 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 7, 07:01 PST
        Jan 13, 2026
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 13, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 22:00 PST
        Scheduled - Our SMS carrier partner in Peru and Mexico is conducting a planned maintenance from 13 January 2026 at 22:00 PST until 13 January 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru and Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 13, 20:09 PST
        SMS Delivery Delays From Network Subscribers to a Subset of Twilio Phone Numbers in Australia
        Resolved - We are no longer experiencing delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. This incident has been resolved.
        Jan 13, 22:55 PST
        Monitoring - We are observing recovery in SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. We will continue monitoring the service to ensure full recovery and will provide another update within 2 hours or sooner as more information becomes available.
        Jan 13, 20:51 PST
        Update - We are currently experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update within 4 hours or sooner as more information becomes available.
        Jan 13, 20:08 PST
        Update - We are currently experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are actively working with our carrier partner to resolve the issue. We will share another update within 2 hours or sooner as more information becomes available.
        Jan 13, 18:10 PST
        Investigating - We are experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 17:09 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jan 13, 21:15 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 13:15 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 13 January 2026 at 13:15 PST until 13 January 2026 at 21:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 12, 04:31 PST
        Italy SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 13, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 17:00 PST
        Scheduled - Our SMS carrier partner in Italy is conducting a planned maintenance from 13 January 2026 at 17:00 PST until 13 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets.
        Jan 12, 03:42 PST
        Voice Call Failures for a Subset of Twilio Phone Numbers to El Salvador
        Resolved - The issue affecting inbound voice call failures for a subset of Twilio phone numbers in El Salvador has been resolved, and the service is currently functioning normally.
        Jan 13, 18:26 PST
        Monitoring - We have started seeing recovery for calls to a subset of Twilio El Salvador phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 16:25 PST
        Update - We are continuing to observe call failures for a subset of Twilio El Salvador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 14:38 PST
        Investigating - We are observing call failures for a subset of Twilio El Salvador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 13:36 PST
        Czech Republic SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jan 13, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 15:00 PST
        Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 13 January 2026 at 15:00 PST until 13 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile Czech Republic handsets.
        Jan 6, 06:56 PST
        SMS Delivery Delays & Failures To Evatis Network in Djibouti
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Evatis Network in Djibouti. This incident has been resolved.
        Jan 13, 11:55 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Evatis Network in Djibouti. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 10:01 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Evatis Network in Djibouti. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jan 13, 09:30 PST
        Update - We are experiencing SMS delivery delays when sending messages to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 13, 03:29 PST
        Update - We are experiencing SMS delivery delays when sending messages to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 12, 23:30 PST
        Update - We are experiencing SMS delivery delays when sending messages to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 21:45 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 12, 20:45 PST
        Jan 12, 2026
        Jan 11, 2026

        No incidents reported.

        Jan 10, 2026

        No incidents reported.

        Jan 9, 2026

        No incidents reported.

        Jan 8, 2026

        No incidents reported.

        ← Incident History Powered by Atlassian Statuspage