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Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
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External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
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Costa Rica SMS Carrier Maintenance - Kolbi ICE
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Scheduled - The Kolbi ICE network in Costa Rica is conducting a planned maintenance from 03 Aug 2021 at 21:00 PDT until 04 Aug 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Kolbi ICE handsets.
Data Delays for the Authy Reporting API
Update - Our engineers identified the issue causing data delays for our Authy Reporting API and are still working with our provider to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Aug 3, 20:25 PDT
Update - Our engineers identified the issue causing data delays for our Authy Reporting API and continue working with our provider to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 16:25 PDT
Identified - Our engineers have identified the issue causing data delays for our Authy Reporting API and are working with our provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 14:30 PDT
Update - We are experiencing data delays for our Authy Reporting API. Our engineers are working to resolve the issue. Data before 12pm PDT is available without delay. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 13:30 PDT
Investigating - Our monitoring systems have detected a potential issue with the Authy Reporting API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 13:18 PDT
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Degraded Performance
Authy 2FA Degraded Performance
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API ? Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
Account Insights Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Malaysia SMS Carrier Maintenance - Tune Talk Aug 4, 13:00-14:00 PDT
The Tune Talk network in Malaysia is conducting a planned maintenance from 04 Aug 2021 at 13:00 PDT until 04 Aug 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tune Talk handsets.
Posted on Jul 30, 22:07 PDT
SMS Carrier Maintenance - U Mobile Malaysia Aug 4, 13:00-14:00 PDT
The U Mobile network in Malaysia is conducting a planned maintenance from 04 August 2021 at 13:00 PDT until 04 August 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile handsets.
Posted on Jul 30, 14:08 PDT
Malaysia SMS Carrier Maintenance - XOX Aug 4, 13:00-14:00 PDT
The XOX network in Malaysia is conducting a planned maintenance from 04 August 2021 at 13:00 PDT until 04 August 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX handsets.
Posted on Jul 30, 15:23 PDT
Malaysia SMS Carrier Maintenance - Webe (Packet One) Aug 4, 13:00-14:00 PDT
The Webe (Packet One) network in Malaysia is conducting a planned maintenance from 04 Aug 2021 at 13:00 PDT until 04 Aug 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Webe handsets.
Posted on Jul 30, 21:01 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico Aug 4, 20:00 - Aug 5, 02:00 PDT
The Telcel network in Mexico is conducting a scheduled maintenance from 04 August 2021 at 21:00 PDT until 05 August 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Jul 15, 18:33 PDT
US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 4, 20:00-23:59 PDT
Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 04 August 2021 at 20:00 PDT until 04 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:49 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers Aug 4, 21:00 - Aug 5, 02:00 PDT
Our SMS carrier partner in the US is conducting an emergency maintenance from 04 Aug 2021 at 21:30 PDT until 05 August 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below carriers via a subset of US shortcode and US longcode.
Interop USA
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA (edited)
Posted on Aug 1, 01:06 PDT
US SMS Carrier Maintenance - Sprint US Aug 4, 22:00 - Aug 5, 03:00 PDT
The Sprint network in the US is conducting an emergency maintenance from 04 August 2021 at 22:00 PDT until 05 August at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcode, US longcode and US toll-free number
Posted on Jul 30, 12:48 PDT
United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Aug 5, 14:30-20:30 PDT
The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 05 Aug 2021 at 14:30 PDT until 05 Aug 2021 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Posted on Jul 26, 23:34 PDT
United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Aug 6, 00:00-04:00 PDT
The 3 network in UK is conducting a planned maintenance from 06 Aug 2021 at 00:00 PDT until 06 Aug 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 UK handsets.
Posted on Jul 27, 06:56 PDT
US SMS Carrier Partner Maintenance Aug 8, 21:00 - Aug 9, 02:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 11:54 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 August 2021 at 21:00 PDT until 09 August 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Jul 29, 23:36 PDT
US SMS Carrier Maintenance - Verizon Aug 10, 04:00-13:00 PDT
The Verizon network in US is conducting a planned maintenance from 10 Aug 2021 at 04:00 PDT until 10 Aug 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Posted on Jul 30, 20:59 PDT
France SMS Carrier Maintenance - Legos Aug 10, 13:30-17:30 PDT
The Legos network in France is conducting a planned maintenance from 10 August 2021 at 13:30 PDT until 10 August 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos handsets.
Posted on Aug 3, 12:50 PDT
South Africa SMS Carrier Maintenance - VodaCom Aug 11, 13:00-17:00 PDT
The VodaCom network in South Africa is conducting a planned maintenance on below dates,During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom handsets.
11 Aug 2021 at 13:00 PDT until 11 Aug 2021 at 17:00 PDT.
Posted on Aug 3, 21:48 PDT
US SMS Carrier Maintenance - T-Mobile US Aug 11, 14:00-19:00 PDT
The T-Mobile network in the US is conducting an emergency maintenance from 11 Aug 2021 at 14:00 PDT until 11 Aug 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers
Posted on Aug 2, 20:46 PDT
US SMS Carrier Partner Maintenance Aug 11, 14:00-19:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 11 Aug 2021 at 14:00 PDT until 11 Aug 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode.
Posted on Aug 3, 21:45 PDT
US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 11, 20:00-23:59 PDT
Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 11 August 2021 at 20:00 PDT until 11 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:51 PDT
US SMS Carrier Maintenance - Verizon Aug 17, 04:00-13:00 PDT
The Verizon network in US is conducting a planned maintenance from 17 Aug 2021 at 04:00 PDT until 17 Aug 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Posted on Jul 30, 20:59 PDT
South Africa SMS Carrier Maintenance - VodaCom Aug 17, 13:00-17:00 PDT
The VodaCom network in South Africa is conducting a planned maintenance from 17th Aug 2021 at 13:00 PDT until 17th Aug 2021 at 17:00 PDT.During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom handsets.
Posted on Aug 3, 21:50 PDT
US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 18, 20:00-23:59 PDT
Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 18 August 2021 at 20:00 PDT until 18 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:52 PDT
Russia SMS Carrier Maintenance - Megafon Aug 25, 13:00-17:00 PDT
The Megafon network in Russia is conducting a planned maintenance on below mentioned dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.

31 July 2021 at 13:00 PDT until 31 July 2021 at 17:00 PDT
02 Aug 2021 at 13:00 PDT until 02 Aug 2021 at 17:00 PDT
04 Aug 2021 at 13:00 PDT until 04 Aug 2021 at 17:00 PDT
09 Aug 2021 at 13:00 PDT until 09 Aug 2021 at 17:00 PDT
11 Aug 2021 at 13:00 PDT until 11 Aug 2021 at 17:00 PDT
16 Aug 2021 at 13:00 PDT until 16 Aug 2021 at 17:00 PDT
18 Aug 2021 at 13:00 PDT until 18 Aug 2021 at 17:00 PDT
23 Aug 2021 at 13:00 PDT until 23 Aug 2021 at 17:00 PDT
25 Aug 2021 at 13:00 PDT until 25 Aug 2021 at 17:00 PDT
Posted on Jul 28, 00:36 PDT
US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 25, 20:00-23:59 PDT
Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 25 August 2021 at 20:00 PDT until 25 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:53 PDT
Singapore SMS Carrier Maintenance - Starhub Mobile Aug 28, 10:00-12:00 PDT
The Starhub Mobile network in the Singapore is conducting a planned maintenance from 28 August 2021 at 10:00 PDT until 28 August 2021 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Starhub Mobile Singapore handsets.
Posted on Aug 2, 23:10 PDT
Russia SMS Carrier Maintenance - Megafon Aug 30, 13:00-17:00 PDT
The Megafon network in Russia is conducting a planned maintenance from 30 Aug 2021 at 13:00 PDT until 30 Aug 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Aug 3, 21:47 PDT
US Toll-Free SMS/MMS Carrier Partner Maintenance Sep 1, 20:00-23:59 PDT
Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 01 September 2021 at 20:00 PDT until 01 September 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:54 PDT
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Aug 4, 2021
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Aug 4, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 03 Aug 2021 at 21:00 PDT until 04 August 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below carriers via a subset of US shortcode and US longcode.
Interop USA
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Aug 1, 01:04 PDT
Aug 3, 2021
Honduras SMS Carrier Maintenance - Claro Honduras
Completed - The scheduled maintenance has been completed.
Aug 3, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:01 PDT
Scheduled - The Claro network in Honduras is conducting an emergency maintenance from 03 August 2021 at 21:00 PDT until 03 August 2021 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro handsets.
Aug 3, 17:31 PDT
Unable to Create New Japanese Phone Number Bundles
Resolved - The ongoing issue while creating new Japan phone number regulatory bundles should be operating normally at this time. The incident has been resolved.
Aug 3, 21:27 PDT
Update - Due to an ongoing issue, creating new Japan phone number regulatory bundles has been temporarily made unavailable. Our engineers are currently looking into this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 20:28 PDT
Investigating - Our monitoring systems have detected a potential issue while trying to submit Japan Regulatory Bundles . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 20:02 PDT
France SMS Carrier Maintenance - Legos
Completed - The scheduled maintenance has been completed.
Aug 3, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 13:31 PDT
Scheduled - The Legos network in France is conducting a planned maintenance from 03 August 2021 at 13:30 PDT until 03 August 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos handsets.
Jul 30, 11:45 PDT
Unable to Provision Japanese Phone Number with Previously Approved Bundles
Resolved - Businesses were unable to provision Japanese National and Toll-Free phone numbers with previously approved bundles for 26 hours, 39 minutes between 14:11 PM PDT 08/02/2021 and 16:50 PM PDT 08/03/2021. The issue has now been resolved.
Aug 3, 16:57 PDT
US SMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Aug 3, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 PDT
Scheduled - The Verizon network in US is conducting a planned maintenance from 03 Aug 2021 at 04:00 PDT until 03 Aug 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Jul 30, 20:57 PDT
Malaysia SMS Carrier Maintenance - U-Mobile Malaysia
Completed - The scheduled maintenance has been completed.
Aug 3, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 09:00 PDT
Scheduled - The U-Mobile network in Malaysia is conducting an emergency maintenance from 03 August 2021 at 09:00 PDT until 03 August 2021 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U-Mobile Malaysia handsets.
Aug 2, 23:58 PDT
SMS Delivery Failures to MTN Rwanda
Resolved - We are no longer experiencing SMS delivery failures to MTN Rwanda. This incident has been resolved.
Aug 3, 10:11 PDT
Monitoring - We are observing successful SMS delivery when sending to MTN Rwanda for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 08:21 PDT
Update - We are still experiencing SMS delivery failures when sending to MTN Rwanda. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 3, 06:46 PDT
Update - We are still experiencing SMS delivery failures when sending to MTN Rwanda (635-10). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 2, 06:55 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 1, 15:00 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10), recently we noticed that some messages started failing as well beside some of them are still delayed. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
Aug 1, 07:00 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10), recently we noticed that some messages started failing as well beside some of them are still delayed. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Aug 1, 03:06 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Aug 1, 01:05 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 1, 00:06 PDT
SMS Delivery Delays to Claro Network in Peru
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Peru. This incident has been resolved.
Aug 3, 09:11 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 07:16 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 04:23 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 00:34 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 22:45 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 21:45 PDT
Update - We are continuing to investigate this issue.
Aug 2, 21:44 PDT
Update - We are continuing to investigate this issue.
Aug 2, 21:43 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery to the Claro network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 2, 21:33 PDT
Call Service Errors for a Subset of Customers
Resolved - Programmable Voice service was degraded for 7 minutes between 07:13 and 07:20 Pacific Time on 08/03/2021. During this period, customers may have experienced call and conferences failures. The issue has now been resolved.
Aug 3, 07:44 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico
Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:01 PDT
Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 02 August 2021 at 22:00 PDT until 03 August 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jul 30, 10:57 PDT
United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)
Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 PDT
Scheduled - The 3 network in UK is conducting a planned maintenance from 03 Aug 2021 at 00:00 PDT until 03 Aug 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 UK handsets.
Jul 27, 06:45 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico
Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 PDT
Scheduled - The Telcel network in Mexico is conducting a scheduled maintenance from 02 August 2021 at 20:00 PDT until 03 August 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Jul 15, 18:32 PDT
HTTP 500 errors when deleting completed calls via the API
Resolved - Our engineers have deployed a fix and can confirm recovery. This incident has been resolved.
Aug 3, 01:47 PDT
Investigating - Our monitoring systems have detected a potential issue with the deletion of completed calls via the API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 01:15 PDT
Aug 2, 2021
United Kingdom SMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 2, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 14:05 PDT
Scheduled - The T-Mobile network in United Kingdom is conducting a planned maintenance from 02 August 2021 at 14:05 PDT until 02 August 2021 at 21:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Jul 30, 11:37 PDT
Russia SMS Carrier Maintenance - Megafon Russia
Completed - The scheduled maintenance has been completed.
Aug 2, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:00 PDT
Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 02 August 2021 at 13:00 PDT until 02 August 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Aug 2, 04:01 PDT
HTTP Timeouts When Accessing Voice and Video API
Resolved - We have fully investigated the HTTP timeout issue for the Voice & Video APIs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Aug 2, 13:21 PDT
Update - Our monitoring systems have detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. A subset of customers could experience HTTP timeout when our platform tries to reach their webhook. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
Aug 2, 12:26 PDT
Investigating - Our monitoring systems have detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 2, 12:00 PDT
SMS Delivery Report Delays to Chinguitel Network in Mauritania
Resolved - SMS delivery reports delays were presented for 524 minutes between 01:40 and 10:24 Pacific Time on 08/02/2021. During this period, customers may have experienced SMS Delivery Reports delays. The issue has now been resolved.
Aug 2, 11:04 PDT
SMS Delivery Delay to Korek Telecom Iraq
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Korek Telecom in Iraq. This incident has been resolved.
Aug 2, 10:14 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Korek Telecom in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 08:20 PDT
Update - We are experiencing SMS delivery delays when sending to Korek Telecom Iraq (418-20). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 06:33 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Korek Telecom Iraq (418-20). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 05:39 PDT
SMS Delivery Delay To Multiple US Networks Using a Subset of Twilio Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple US networks from a subset of Twilio shortcodes. This incident has been resolved.
Aug 2, 08:35 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple US networks from a subset of Twilio shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 06:46 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delay to multiple US networks from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 2, 06:19 PDT
SMS Delivery Delays and Failures to Airtel Network in Nigeria(621-20)
Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Airtel network in Nigeria(621-20). This incident has been resolved.
Aug 2, 05:28 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Airtel Network in Nigeria(621-20). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 04:31 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Airtel Network in Nigeria(621-20). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 03:31 PDT
Aug 1, 2021
Malaysia SMS Carrier Maintenance - U Mobile
Completed - The scheduled maintenance has been completed.
Aug 1, 19:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 17:00 PDT
Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 01 August 2021 at 17:00 PDT until 01 August 2021 at 19:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile handsets
Jul 31, 13:58 PDT
Super SIM Connectivity Issues
Resolved - Our engineers are seeing recovery for devices and no connectivity issues. Our connectivity partner has confirmed that systems are now stable and they are closely monitoring and investigating the root cause. This incident has been resolved.
Aug 1, 15:30 PDT
Monitoring - The issue causing Super SIM connectivity issues by one of our partners has been identified. Our partner is working on the resolution of the problem. We are seeing recovery for devices and are no longer seeing connectivity issues.
We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
Aug 1, 13:53 PDT
Update - We are experiencing Super SIM connectivity issues, at 11:35am PT the connectivity partner started a maintenance window to fix the connectivity instability.
We will post an update in 4 hours or once more information becomes available.
Aug 1, 12:40 PDT
Update - Beginning at ~8:00am PT, a downstream connectivity partner GTP Hubs began experiencing stability issues causing about 17% of the active data sessions to drop. Devices were able to reconnect. By 8:30am PT, the number of active data sessions returned to levels before the drop. At ~9:15am PT, another drop in active data sessions occurred, again dropping about 17% of active data sessions. By 9:30am PT, the number active data sessions returned to the levels before the drop. The impacted downstream connectivity partner is continuing to investigate the source of the issues. We will provide another update in 2 hours or sooner once more information becomes available.
Aug 1, 10:23 PDT
Update - We are again experiencing Super SIM connectivity issues with the same connectivity partner. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Aug 1, 09:35 PDT
Update - We are experiencing Super SIM connectivity issues with one of our partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Aug 1, 09:10 PDT
Update - We are experiencing Super SIM connectivity issues with one of our partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 30min or sooner once more information becomes available.
Aug 1, 08:40 PDT
Investigating - Our monitoring systems have detected a potential connectivity issue with Super SIM Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 08:30 PDT
Malaysia SMS Carrier Maintenance - U Mobile
Completed - The scheduled maintenance has been completed.
Aug 1, 11:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:00 PDT
Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 01 August 2021 at 09:00 PDT until 01 August 2021 at 11:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile handsets.
Jul 31, 13:35 PDT
SMS Delivery Delays with Telemach Network Slovenia
Resolved - SMS delivery to Telemach Network Slovenia was degraded between on 07/31/2021 at 9:00:00 and 08/01/2021 at 08:40:00 Pacific Time. During this period, customers may have experienced delivery delays and delivery report delays. The issue has now been resolved.
Aug 1, 10:35 PDT
Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery Delays and Delivery Report Delays to Telemach Network Slovenia. It was degraded between on 07/31/2021 at 9:00:00 and 08/01/2021 at 08:40:00 Pacific Time. During this period, customers may have experienced SMS Delivery Delays We will follow up and provide customer impact details within 2 hours.
Aug 1, 10:35 PDT
SMS Delivery Delays to GrameenPhone Bangladesh (470-01)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Bangladesh (470-01). This incident has been resolved.
Aug 1, 04:45 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Bangladesh (470-01). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 1, 03:09 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Bangladesh (470-01). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 1, 02:30 PDT
Jul 31, 2021
SMS Delivery Delays to Venezuela Digitel Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Venezuela Digitel Network. This incident has been resolved.
Jul 31, 23:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Venezuela Digitel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 22:13 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Venezuela Digitel network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 21:22 PDT
SMS Delivery Delays and Failures to Moov Network in Benin (616-02)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov network in Benin (616-02). This incident has been resolved.
Jul 31, 13:08 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in Benin (616-02). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 11:19 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Moov network in Benin (616-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 31, 07:39 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Moov network in Benin (616-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jul 31, 05:57 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Moov network in Benin (616-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 04:57 PDT
SMS Delivery Delays and Failures to Airtel Network in Nigeria(621-20)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. This incident has been resolved.
Jul 31, 07:15 PDT
Monitoring - We are observing recovery in SMS Delivery Delays and Failures when sending messages to Airtel Network in Nigeria(621-20). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 05:40 PDT
Investigating - We are experiencing SMS Delivery Delays and Failures when sending messages to Airtel Network in Nigeria(621-20). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 05:01 PDT
SMS Delivery Delays to Indonesia Three Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Indonesia Three Network. This incident has been resolved.
Jul 31, 01:44 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Indonesia Three Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 23:44 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Indonesia Three Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 22:52 PDT
Jul 30, 2021
SMS Failures and Delays to Nigeria Airtel
Resolved - We are no longer experiencing SMS delivery failures and delays when sending messages to Nigeria Airtel.. This incident has been resolved.
Jul 30, 17:57 PDT
Monitoring - We are observing recovery in SMS delivery failures and delays when sending messages to Nigeria Airtel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 15:52 PDT
Update - We are experiencing SMS delivery failures and delays when sending messages to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 15:01 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Airtel Networks in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 14:52 PDT
Russian Federation SMS Carrier Maintenance - Beeline Russian Federation
Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 PDT
Scheduled - The Beeline network in Russian Federation is conducting a scheduled maintenance from 30 July 2021 at 15:00 PDT until 30 July 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline handsets.
Jul 30, 07:10 PDT
Russian Federation SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 PDT
Scheduled - The Beeline network operator in Russian Federation is conducting a planned maintenance from 30 July 2021 at 15:00 PDT until 30 July 2021 at 16:00 PDT. During the maintenance window, there may be difficulties in delivering messages to subscribers of this Beeline network operator.
Jul 30, 05:10 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 July 2021 at 15:00 PDT until 30 July 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Jul 26, 23:40 PDT
Super SIM Network Connectivity Issues
Resolved - Super SIM connectivity issues has been resolved and is operating normally at this time.
Jul 30, 14:04 PDT
Update - Super SIM connectivity issues are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 13:42 PDT
Monitoring - Super SIM connectivity issues are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 30, 13:07 PDT
Update - Between 9:30am PT and 10:00am PT we saw the number of new data sessions started decrease. At about 10:00am PT we began to observe elevated quantities of events for both data session starting and ending events. Devices may be experiencing some shorter data sessions before they have to re-establish their connection, and reconnections may take longer than previously to successfully complete. However, we have not observed any significant differences in the numbers of devices maintaining active data sessions. We are continuing to investigate the cause of the increased signaling and assessing impact. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 11:04 PDT
Update - We are experiencing Super SIM connectivity issues. Customers may experience delays in registering to the network. Already established data sessions are not affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jul 30, 10:04 PDT
Update - We are continuing our investigation and have discovered this issue is related to Super SIM not Programmable Wireless.
Jul 30, 10:01 PDT
Investigating - Our monitoring systems have detected a potential issue with wireless device connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 10:01 PDT
Outbound Call Failures from a Subset of Twilio Mexico Numbers to Mexico Mobile Numbers
Resolved - Outbound PSTN calls were degraded for 3 hours and 20 minutes between 07:00 and 10:20 Pacific Time on 07/30/2021. During this period, customers may have experienced call failures from a subset of Twilio Mexico numbers to Mexico mobile numbers. The issue has now been resolved.
Jul 30, 10:50 PDT
Investigating - Our monitoring systems have detected a potential issue with programmable voice calls failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 10:24 PDT
SMS Delivery Delays to Telcel Network In Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. This incident has been resolved.
Jul 30, 10:16 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 08:25 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 05:53 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 01:53 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 00:04 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 23:04 PDT
SMS Delivery Delays to Multiple Networks in Mexico
Resolved - SMS to multiple networks in Mexico was degraded for 59 minutes between 06:48 and 07:47 Pacific Time on 07/30/2021. During this period, customers may have experienced SMS delivery delays. The issue has now been resolved.
Jul 30, 08:20 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 08:04 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 07:54 PDT
SMS Delivery Degradation - UAE - Pre-registered Alphanumeric Sender IDs
Resolved - We are no longer experiencing SMS delivery degradation to the UAE. This incident has been resolved.
Jul 30, 04:43 PDT
Update - We are still experiencing SMS delivery degradation to the UAE over a small subset of pre-registered Alphanumeric Sender IDs. Our Sender ID team is currently working with our providers to have this issue resolved. An additional update will be provided in the next 2 hours.
Jul 30, 04:21 PDT
Investigating - We are currently experiencing SMS delivery degradation to the UAE over a small subset of pre-registered Alphanumeric Sender IDs. Our Sender ID team is currently working with our providers to have this issue resolved. An additional update will be provided in the next 1 hour.
Jul 30, 03:23 PDT
SMS Delivery Failures to Nigeria Airtel
Resolved - We are no longer experiencing SMS delivery failures to Nigeria Airtel. This incident has been resolved.
Jul 30, 04:41 PDT
Monitoring - We are observing successful SMS delivery to Nigeria Airtel for the last 45 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 30, 04:17 PDT
Investigating - We are experiencing SMS delivery failures sending to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 03:20 PDT
UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)
Completed - The scheduled maintenance has been completed.
Jul 30, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:30 PDT
Scheduled - The Hutchison 3G UK Ltd network in UK is conducting a scheduled maintenance from 29 July 2021 at 13:30 PDT until 30 July 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hutchison 3G UK Ltd handsets.
Jul 23, 21:52 PDT
Jul 29, 2021
MMS Delivery Delays to Verizon Wireless USA via Long Code
Resolved - We are no longer experiencing MMS delivery delays when sending messages to Verizon Wireless USA using long code. This incident has been resolved.
Jul 29, 19:34 PDT
Monitoring - We are observing recovery in MMS delivery delays when sending messages to Verizon Wireless US via Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 17:34 PDT
Identified - Our engineers have identified the issue with MMS Delivery Delays towards Verizon Wireless US via Long Codes and are working to deploy a fix with our Carriers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 17:11 PDT
Update - We continue investigation towards MMS delivery delays when sending messages to Verizon Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 16:04 PDT
Update - We continue investigation towards MMS delivery delays when sending messages to Verizon Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 13:47 PDT
Investigating - We are experiencing MMS delivery delays when sending messages to Verizon Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 12:43 PDT
Kazakhstan SMS Carrier Maintenance - K-Cell
Completed - The scheduled maintenance has been completed.
Jul 29, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:03 PDT
Scheduled - The K-Cell network in Kazakhstan is conducting an emergency maintenance from 29 July 2021 at 11:00 PDT until 29 July 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from K-Cell handset.
Jul 27, 18:27 PDT
Voice and Elastic SIP Trunking Call Logs Delayed
Resolved - Voice and Elastic Sip Trunking Call Log delays has been resolved and is operating normally at this time.
Jul 29, 14:02 PDT
Monitoring - Voice and Elastic Sip Trunking Call Log delays are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 29, 13:38 PDT
Update - Our engineers continue their investigation for delays towards voice insights call summaries for elastic SIP trunking calls are also delayed, in addition to the call log processing delays for elastic sip trunking and programmable voice calls. Active calls and call connectivity are not affected. Our engineers are working on the issue, and we will provide another update in 2 hour or as soon as more information becomes available.
Jul 29, 12:39 PDT
Update - Our engineers have determined that voice insights call summaries for elastic SIP trunking calls are also delayed, in addition to the call log processing delays for elastic sip trunking and programmable voice calls. Active calls and call connectivity are not affected. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 11:46 PDT
Update - We are experiencing a delay in processing elastic sip trunking and programmable voice call logs. Active calls and call connectivity are not affected. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 11:21 PDT
Investigating - Our monitoring systems have detected a potential issue with delayed SIP trunking call logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 10:57 PDT
SMS Delivery Failures to Iran Rightel
Resolved - We are no longer experiencing SMS delivery delays or failures when sending messages to Iran Rightel Network. This incident has been resolved.
Jul 29, 10:00 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Iran Rightel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 08:09 PDT
Update - We are now experiencing SMS delivery delays sending messages to Iran Rightel Network but messages are no longer failing. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 06:39 PDT
Update - We are still experiencing SMS delivery failures sending to Iran Rightel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 04:39 PDT
Investigating - We are experiencing SMS delivery failures sending to Iran Rightel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 03:37 PDT
Automated Alert: Minimal Customer Impact
Resolved - We have fully investigated the MMS Delivery Delays to US Verizon Network issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jul 29, 09:28 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Delays to US Verizon Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 09:16 PDT
SMS Delivery Delays to MTN Iran
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Iran. This incident has been resolved.
Jul 29, 08:04 PDT
Identified - We are again experiencing SMS delivery delays when sending messages to MTN Iran. Our carrier partner has identified issues causing the delays and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 06:29 PDT
Update - We are still observing recovery in SMS delivery delays when sending messages to MTN Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 04:22 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 29, 03:47 PDT
Update - We are still experiencing SMS delivery delays when sending messages to MTN Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 01:50 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MTN Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 00:55 PDT
Chile SMS Carrier Maintenance - VTR
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:30 PDT
Scheduled - The VTR Telecom network in Chile is conducting a planned maintenance on 28 July 2021 at 23:30 PDT until 29 July 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VTR Telecom handsets.
Jul 23, 20:56 PDT
Elevated HTTP 500 Errors for Programmable Fax Rest API
Resolved - The elevated rate of HTTP 500 errors has been resolved and the Programmable Fax REST API is operating normally at this time.
Jul 29, 04:42 PDT
Update - We are still investigating an elevated rate of HTTP 500 errors for Programmable Fax REST API requests. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 04:25 PDT
Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Programmable Fax REST API requests. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 03:17 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jul 29, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 28 July 2021 at 21:00 PDT until 29 July 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Jul 23, 20:58 PDT
US/CA SMS/MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT
Scheduled - Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 28 July 2021 at 20:00 PDT until 28 July 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from via landline & toll-free numbers towards US & CA.
Jul 21, 23:57 PDT
Jul 28, 2021
US Toll-Free SMS/MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT
Scheduled - Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 28 July 2021 at 20:00 PDT until 28 July 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Jul 16, 01:48 PDT
Toll-Free MMS Delivery Failures for a Subset of Twilio Numbers
Resolved - We are no longer experiencing MMS delivery delays on Toll Free Numbers. This incident has been resolved.
Jul 28, 20:53 PDT
Update - We are observing recovery in MMS sending on Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 19:07 PDT
Monitoring - We are observing recovery in MMS sending on Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 17:09 PDT
Update - We are experiencing MMS delivery failures sending to our Toll Free provider. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1-hour or as soon as more information becomes available.
Jul 28, 17:06 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Failures on Toll-Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 16:53 PDT
SMS Delivery Delays and Failures to Claro Network Dominican Republic
Resolved - We are no longer experiencing SMS delivery delays and failures to Claro network Dominican Republic. This incident has been resolved.
Jul 28, 20:45 PDT
Monitoring - We are observing successful SMS delivery to Claro network Dominican Republic for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 18:51 PDT
Update - We are continuing to work with our carrier partner to resolve delivery delays and failures to Claro network Dominican Republic. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 28, 17:28 PDT
Update - We are continuing to work with our carrier partner to resolve delivery delays and failures to Claro network Dominican Republic. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 28, 13:31 PDT
Update - We are continuing to work with our carrier partner to resolve delivery delays and failures to Claro network Dominican Republic. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 11:35 PDT
Update - We are experiencing SMS delivery delays and failures to Claro network Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 10:44 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Claro network Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 10:36 PDT
SMS Delivery Delays to Airtel Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. This incident has been resolved.
Jul 28, 19:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2-hours or as soon as more information becomes available.
Jul 28, 17:40 PDT
Update - We are continuing investigation of SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2-hours or as soon as more information becomes available.
Jul 28, 16:14 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 15:13 PDT
Inbound Message Delivery Delays to Malaysia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malaysia over YTL network. This incident has been resolved.
Jul 28, 19:26 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Malaysia over YTL network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 19:02 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:00 PDT
Scheduled - The Beeline network in Russian Federation is conducting an emergency maintenance from 28 July 2021 at 14:00 PDT until 28 July 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handset.
Jul 28, 01:54 PDT
Russia SMS Carrier Maintenance -Tele2
Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 handsets.

From 28 July 2021 13:00 PDT To 28 July 2021 17:00 PDT
Jul 6, 22:34 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:00 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance 28 July 13:00 - 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia Federation handsets.
Jun 29, 07:37 PDT
SMS Delivery Delays to Orange Network Congo
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network Congo.. This incident has been resolved.
Jul 28, 16:33 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2-hours or as soon as more information becomes available.
Jul 28, 14:24 PDT
Update - We are continuing to work with our carrier partner to resolve delivery delays to Orange network Congo. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 12:21 PDT
Update - We are experiencing SMS delivery delays sending SMS to Orange network Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 11:26 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Orange network Congo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 11:20 PDT
SMS Delivery Report Delays to US Verizon Network Over a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Verizon Network. This incident has been resolved.
Jul 28, 14:25 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending to US Verizon Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 12:35 PDT
Update - We are continuing to work with our carrier partner to resolve delivery report delays to US Verizon network over a subset of short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 11:16 PDT
Update - We are experiencing delays in receiving message delivery reports sending SMS to US Verizon network over subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 10:18 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays to Verizon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 10:02 PDT
SMS Delivery Delays to MTN Network in Nigeria, Ghana, and Cameroon
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria, Ghana, and Cameroon. This incident has been resolved.
Jul 28, 13:03 PDT
Monitoring - We are seeing successful SMS delivery reports when sending to the MTN Network in Nigeria, Ghana, and Cameroon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 11:08 PDT
Update - We are continuing to work with our carrier partner to resolve the delays when sending messages to the MTN Network in Nigeria, Ghana, and Cameroon. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 09:16 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the MTN Network in Nigeria, Ghana, and Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 08:17 PDT
US SMS Carrier Maintenance - Sprint US
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT
Scheduled - The Sprint network in the US is conducting an emergency maintenance from 27 July 2021 at 22:00 PDT until 28 July at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcode, US longcode and US toll-free number
Jul 27, 14:01 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:02 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 27 July 2021 at 21:00 PDT until 28 July 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Jul 23, 21:21 PDT
Costa Rica SMS Carrier Maintenance - Kolbi ICE
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:01 PDT
Scheduled - The Kolbi ICE network in Costa Rica is conducting a planned maintenance from 27 July 2021 at 21:00 PDT until 28 July 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Kolbi ICE handsets.
Jul 12, 22:43 PDT
Jul 27, 2021
SMS Delivery Delays to MTS Network in Belarus
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS Network in Belarus. This incident has been resolved.
Jul 27, 19:54 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTS Network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 17:54 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending to MTS Network in Belarus. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 27, 17:32 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending to MTS Network in Belarus. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 15:35 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Jul 27, 14:26 PDT
Elevated Webhook Failures for Subset of Customers when Using the Ashburn Edge
Resolved - Elevated webhook failures issue has been resolved and Twilio Platform is operating normally at this time.
Jul 27, 18:02 PDT
Monitoring - Twilio Platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 17:24 PDT
Update - Customers may see elevated webhook failures from Twilio to their infrastructure when using the Ashburn Edge.
Jul 27, 17:21 PDT
Investigating - Our monitoring systems have detected a potential issue with Elastic SIP Trunking. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 16:57 PDT
France SMS Carrier Maintenance - Legos
Completed - The scheduled maintenance has been completed.
Jul 27, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:30 PDT
Scheduled - The Legos Telecom network in France is conducting a planned maintenance from 27 July 2021 at 13:30 PDT until 27 July 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos Telecom handsets.
Jul 21, 00:01 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the potential issue with the Flex SDK triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 27, 17:13 PDT
Investigating - Our monitoring systems have detected a potential issue with the Flex SDK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 16:48 PDT
Intermittent Call and Conference Failures for SIP Calls for a Subset of Customers.
Resolved - SIP calls and conferences are now operating normally. This incident has been resolved.
Jul 27, 15:06 PDT
Monitoring - SIP calls and conferences are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 14:39 PDT
Update - We are investigating intermittent call and conference failures for SIP calls for a subset of customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 14:22 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Voice and Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 13:54 PDT
Elevated HTTP 500 Errors for Programmable Messaging Console
Resolved - Elevated rate of HTTP 500 errors for some pages in the Programmable Messaging Console has been resolved and is operating normally at this time.
Jul 27, 12:32 PDT
Update - Elevated rate of HTTP 500 errors for some pages in the Programmable Messaging Console has been resolved and is operating normally at this time.
Jul 27, 12:30 PDT
Identified - The issue causing an elevated rate of HTTP 500 errors for some pages in the Programmable Messaging Console has been identified. Our engineers are actively working on a fix which they expect to deploy later today. Our engineers have determined this issue is only affecting customers in the Twilio Ireland Limited beta program. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 27, 07:48 PDT
Update - We are continuing to investigate an elevated rate of HTTP 500 errors for some pages in Programmable Messaging Console. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
Jul 27, 03:48 PDT
Update - We are continuing to investigate an elevated rate of HTTP 500 errors for some pages in Programmable Messaging Console. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 01:46 PDT
Update - We are continuing to investigate this issue.
Jul 27, 01:18 PDT
Investigating - We are currently investigating an elevated rate of HTTP 500 errors for some pages in Programmable Messaging Console. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 00:48 PDT
Programmable Messaging Status Callbacks Delayed
Resolved - We are no longer experiencing status callback delays for the Programmable Messaging API. This incident has been resolved.
Jul 27, 10:22 PDT
Monitoring - We are observing recovery for the issue affecting status callback delays for the Programmable Messaging API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 09:54 PDT
Update - We are currently investigating status callback delays for the Programmable Messaging API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 09:27 PDT
Investigating - Our monitoring systems have detected a potential issue with Messaging Callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 09:14 PDT
Programmable Wireless Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:31 PDT
Scheduled - You may experience delays in making changes to SIMs that are managed in partnership with T-Mobile USA between 26 July 2021 at 21:30 PT and 27 July 2021 at 06:30 PT.
Jul 26, 08:08 PDT
Chile SMS Carrier Maintenance - VTR
Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:31 PDT
Update - The VTR Telecom network in Chile is conducting a planned maintenance on 26 July 2021 at 21:30 PDT until 27 July 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VTR Telecom handsets.
Jul 23, 21:00 PDT
Scheduled - The VTR Telecom network in Chile is conducting a planned maintenance on below mentioned dates,. During the maintenance window, there could be intermittent delays delivering SMS to and from VTR Telecom handsets.
Jul 23, 20:55 PDT
Jul 26, 2021
Saudi Arabia SMS Carrier Maintenance - Zain SA (MTC)
Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 16:01 PDT
Scheduled - The Zain network in Saudi Arabia is conducting a planned maintenance from 26 July 2021 at 16:00 PDT until 26 July 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Zain handsets.
Jul 26, 14:30 PDT
Subset of Customers are Unable to Access Support Center in Console
Resolved - The issue with Customer Support Center pages for Developer Support Plans has been resolved and is operating normally at this time.
Jul 26, 18:05 PDT
Monitoring - We are no longer observing issues with the Customer Support Center pages when accessed through All Products and Service > Support Center on Console. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 26, 17:47 PDT
Identified - We have identified an issue with the Customer Support Center where customers are unable to access the Submit a Ticket page when accessed through All Products and Services > Support Center on Console. The impact is limited to customers with Developer Support Plans. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 26, 17:29 PDT
Investigating - Our monitoring systems have detected a potential issue with the Support Center in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 26, 17:07 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jul 26, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 13:00 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance 26 July 13:00 - 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia Federation handsets.
Jun 29, 07:37 PDT
SMS Delivery Delays to Chile Claro Network
Resolved - We are no longer experiencing delivery report delays when sending messages to Chile Claro network. This incident has been resolved.
Jul 26, 16:47 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to the Chile Claro network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 26, 13:16 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Chile Claro network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 26, 10:55 PDT
Update - We are still experiencing SMS delivery delays when sending messages to the Chile Claro network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 26, 10:25 PDT
Update - We are still experiencing SMS delivery delays when sending messages to the Chile Claro network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 26, 08:30 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Chile Claro network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 26, 07:39 PDT
SMS Delivery Failures on Zet-Mobile Network in Tajikistan
Resolved - We are no longer experiencing SMS delivery failures to Tajikistan Zet-Mobile. This incident has been resolved.
Jul 26, 13:13 PDT
Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Zet-Mobile Network in Tajikistan. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jul 26, 00:21 PDT
Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Zet-Mobile Network in Tajikistan. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jul 25, 00:21 PDT
Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Zet-Mobile Network in Tajikistan. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jul 24, 00:26 PDT
Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Zet-Mobile Network in Tajikistan. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jul 23, 08:25 PDT
Update - We are still experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available
Jul 23, 00:26 PDT
Update - We are still experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 22, 20:48 PDT
Update - We are still experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 18:49 PDT
Investigating - We are experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 17:55 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the issue with outbound calls from Flex triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Jul 26, 11:42 PDT
Investigating - Our monitoring systems have detected a potential issue with outbound calls from Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 26, 11:26 PDT
Philippines SMS Carrier Maintenance - Globe Telecom
Completed - The scheduled maintenance has been completed.
Jul 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 PDT
Scheduled - The Globe Telecom network in Philippines is conducting a scheduled maintenance from 26 July 2021 at 08:00 PDT until 26 July 2021 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom handsets.
Jul 23, 21:26 PDT
SMS Delivery Failures to Nigeria Airtel
Resolved - We are no longer experiencing SMS delivery failures to Nigeria Airtel. This incident has been resolved.
Jul 26, 04:06 PDT
Monitoring - We are observing successful SMS delivery to Nigeria Airtel for the last 15 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 26, 03:32 PDT
Investigating - We are experiencing SMS delivery failures sending to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 26, 02:39 PDT
Jul 25, 2021
Ukraine SMS Carrier Maintenance - Turkcell
Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 15:00 PDT
Scheduled - The Turkcell network in Ukraine is conducting an emergency maintenance from 25 July 2021 at 15:00 PDT until 25 July 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Turkcell handsets.
Jul 23, 22:01 PDT
Mexico Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 PDT
Scheduled - Our Voice carrier partner in Mexico is conducting a planned maintenance from 24 July 2021 at 20:00 PDT to 25 July 2021 at 05:00 PDT. During the maintenance window, there could be intermittent issues with inbound calls from Mexico.
Jul 23, 15:51 PDT
Jul 24, 2021
UK SMS Carrier Maintenance - Vodafone UK
Completed - The scheduled maintenance has been completed.
Jul 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 14:01 PDT
Scheduled - The Vodafone network in UK is conducting a planned maintenance from 24 July 2021 at 14:00 PDT until 24 July 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone handsets.
Jul 21, 22:06 PDT
South Africa SMS Carrier Maintenance -TELKOM (8TA)
Completed - The scheduled maintenance has been completed.
Jul 24, 21:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 13:00 PDT
Scheduled - The TELKOM (8TA) network in South Africa is conducting a scheduled maintenance from 24 July 2021 at 13:00 PDT until 24 July 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to & from TELKOM (8TA) handsets.
Jul 23, 21:35 PDT
Jul 23, 2021
Inbound Call Failures to a Subset of Twilio Phone Numbers in Multiple Countries (Netherlands, Poland, Italy)
Resolved - We are no longer observing inbound call failures for calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). This incident is now resolved.
Jul 23, 15:30 PDT
Monitoring - We are observing recovery for inbound calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 13:49 PDT
Update - We are observing inbound call failures to a subset of Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 11:31 PDT
Investigating - We are observing call failures to a subset of Twilio Netherlands phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 09:32 PDT
Identified - The issue causing inbound call failures to Twilio phone numbers in the Netherlands has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 08:33 PDT
SMS Delivery Delays to Mobitel Network in Sri-Lanka for Messages from Numeric Sender ID
Resolved - We have fully investigated the SMS delivery delays when sending messages from numeric sender IDs to Mobitel Network in Sri-Lanka. It was determined that the impact was limited to a small set of customers. We will be contacting affected customers individually to address any concerns. This incident is now resolved.
Jul 23, 13:37 PDT
Update - We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 12:20 PDT
Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 10:20 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 09:21 PDT
Body Encoding Issues for a Subset of Vodafone Idea Users in India
Resolved - We are no longer experiencing issues with message body encoding for a subset of Vodafone Idea users in India. The incident is now resolved.
Jul 23, 12:27 PDT
Update - Our engineers are continuing to investigate an issue with message body encoding for a subset of Vodafone Idea users in India. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 11:53 PDT
Update - Our engineers are currently investigating an issue with message body encoding for a subset of Vodafone Idea users in India. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 11:06 PDT
Investigating - We've become aware of a potential issue with message body encoding for a subset of Vodafone India users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 10:51 PDT
Platform Delays Impacting Multiple Services
Resolved - Between 05:22 and 08:55 Pacific Time, Twilio experienced data processing delays impacting the Flex queue dashboard as well as Flex Insights. Customers may also experience delays in voice call record deletion and messaging callback delivery. The service started to recover around 7:30am Pacific Time, with full recovery around 8:55 Pacific Time. The incident is now resolved.
Jul 23, 10:35 PDT
Monitoring - We have identified additional products affected, below is the list of affected components
Flex Insights: Queue stats dashboard
Programmable Voice: Delay in deleting call record via API, Voice Insight in Conference Insight
Programmable Messaging: Callback delivery delay
We have seen recovery for for these components and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 08:34 PDT
Update - We are investigating task operation delays in the queue stats dashboard for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 07:30 PDT
Update - We are investigating task operation delays in the queue stats dashboard a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available
Jul 23, 06:31 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 06:22 PDT
On Call Engineers are Investigating Issues with the Verify API
Resolved - We have fully investigated the Verify API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 23, 06:53 PDT
Investigating - Our monitoring systems have detected a potential issue with the Verify API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 06:44 PDT
Unable to create a Flex account in Admin Center
Resolved - The issue with creating Flex Accounts in the Admin Center has been resolved is operating normally at this time.
Jul 23, 06:21 PDT
Update - We are investigating an issue with creating a Flex Account in Admin Center. A message "We Can't Setup Flex Here" will appear. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 06:03 PDT
Investigating - Our monitoring systems have detected a potential issue with creating a Flex Account in Admin Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 05:36 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 23 July 2021 at 00:00 PDT until 23 July 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jul 21, 21:11 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:01 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 22 July 2021 at 21:00 PDT until 23 July 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
Bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Jul 15, 18:19 PDT
Jul 22, 2021
UK SMS Carrier Maintenance - O2 UK : July 22, 15:00 PT - 23:00 PT
Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:00 PDT
Scheduled - The O2 network in UK is conducting a scheduled maintenance from 22 July 2021 at 15:00 PDT until 22 July 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 handsets.
Jul 22, 08:19 PDT
SMS Delivery Delays on Gigsky Network in US
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Gigsky network in US . This incident has been resolved.
Jul 22, 21:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Gigsky network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 19:36 PDT
Update - We are experiencing SMS delivery delays when sending messages to Gigsky network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 19:07 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Gigsky network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 18:12 PDT
Bulgaria SMS Carrier Maintenance - A1 (M-TEL)
Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:00 PDT
Scheduled - The A1 (M-TEL) network in Bulgaria is conducting a planned maintenance from 22 July 2021 at 14:00 PDT until 22 July 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from A1 (M-TEL) Bulgaria handsets.
Jul 17, 22:30 PDT
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:00 PDT
Scheduled - Our Voice carrier partner in the UK is conducting a planned maintenance on the following dates:
19 July 16:00 - 20:00 PDT
20 July 16:00 - 20:00 PDT
21 July 16:00 - 20:00 PDT
22 July 16:00 - 20:00 PDT
During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets
Jul 6, 09:28 PDT
Jul 21, 2021

No incidents reported.

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