Report an Incident
Twilio Status Page
Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
Subscribe to get real-time updates via email, RSS, Slack, and more.
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
Subscribe for updates so you’ll know ahead of time about potential service disruptions.
SYSTEM METRICS
Stay up to date on the speed at which you connect.
Know more, so you can do more.
SMS Delivery Delays to Sprint USA from a Subset of Shortcodes
Investigating - We are experiencing SMS delivery delays when sending messages to Sprint USA from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 01:29 PDT
SMS Delivery Delays to Tanzania on the Tigo Network
Update - We continue to experience delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 28, 00:36 PDT
Update - We continue to experience delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 27, 00:32 PDT
Update - We continue to experience delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 10:31 PDT
Update - We are still experiencing delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 25, 21:41 PDT
Identified - We are still experiencing delivery delays when sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 13:44 PDT
Update - We are still experiencing delivery delays or failures sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 09:37 PDT
Update - We are still experiencing delivery delays or failures sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 25, 07:40 PDT
Update - We are experiencing delivery delays or failures sending SMS to Tanzania on the Tigo network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Oct 25, 06:44 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 25, 06:28 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Degraded Performance
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Degraded Performance
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
90 days ago
100.0 % uptime
Today
Programmable Wireless Operational
Super SIM Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Russia SMS Carrier Maintenance - Megafone Russia Oct 28, 13:00-17:00 PDT
The Megafone network in Russia is conducting a scheduled maintenance from 28 October 2020 at 13:00 PDT until 28 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafone Russia handsets.
Posted on Oct 7, 06:28 PDT
Russia SMS Carrier Maintenance - Beeline Russia Oct 28, 14:00-17:00 PDT
The Beeline network in Russia is conducting an emergency maintenance from 28 October 2020 at 14:00 PDT until 28 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Oct 27, 23:17 PDT
US SMS/MMS Carrier Partner Maintenance Oct 28, 21:00 - Oct 29, 00:00 PDT
Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 28 October 2020 at 21:00 PDT until 29 October 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Posted on Oct 20, 18:29 PDT
US SMS Carrier Partner Maintenance Nov 8, 23:00 - Nov 9, 03:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 08 November 2020 at 23:00 PST until 09 November 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Posted on Oct 13, 00:26 PDT
Planned Maintenance for Twilio Interconnect: Asia Pacific - Singapore Exchange Nov 9, 08:30-14:00 PDT
Twilio is conducting a planned upgrade for the networking capacity in our Singapore Exchange
on November 9th, 2020, between 08:30-14:00 PDT. The upgrade will result in a network outage during the maintenance window. Please plan on using a backup connection to avoid disruption to your service.
Posted on Oct 9, 11:49 PDT
US SMS Carrier Partner Maintenance Nov 9, 22:00 - Nov 10, 02:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 09 November 2020 at 22:00 PST until 10 November 2020 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Posted on Oct 15, 23:41 PDT
US SMS Carrier Partner Maintenance Nov 11, 22:00 - Nov 12, 02:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 11 November 2020 at 22:00 PST until 12 November 2020 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Posted on Oct 15, 23:42 PDT
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Oct 28, 2020
France SMS Carrier Maintenance - SFR France
Completed - The scheduled maintenance has been completed.
Oct 28, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:01 PDT
Scheduled - The SFR network in France is conducting an emergency maintenance from 27 October 2020 at 22:00 PDT until 28 October 2020 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SFR France handsets.
Oct 27, 18:17 PDT
Oct 27, 2020
US SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 27, 22:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:01 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 27 October 2020 at 21:00 PDT until 27 October 2020 at 21:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US toll-free numbers.
Oct 27, 18:18 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico
Completed - The scheduled maintenance has been completed.
Oct 27, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 PDT
Scheduled - The Telcel network in Mexico is conducting an emergency maintenance from 27 October 2020 at 21:00 PDT until 27 October 2020 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Oct 26, 23:42 PDT
SMS Delivery Failures to Libya - AL MADAR Telecomm Company
Resolved - We are no longer experiencing SMS delivery failures to Libya - AL MADAR Telecomm Company. This incident has been resolved.
Oct 27, 10:24 PDT
Update - We are observing successful SMS delivery to long codes for Libya - AL MADAR Telecomm Company. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 08:28 PDT
Update - We are observing successful SMS delivery to long codes for Libya - AL MADAR Telecomm Company. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 06:40 PDT
Monitoring - We are observing successful SMS delivery to long codes for Libya - AL MADAR Telecomm Company. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 04:39 PDT
Update - We are continuing to experience SMS delivery failures to long codes for Libya - AL MADAR Telecomm Company. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 27, 00:35 PDT
Update - We are continuing to experience SMS delivery failures to long codes for Libya - AL MADAR Telecomm Company. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 20:23 PDT
Update - We are continuing to experience SMS delivery failures to long codes for Libya - AL MADAR Telecomm Company. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 18:25 PDT
Investigating - We are experiencing SMS delivery failures to long codes for Libya - AL MADAR Telecomm Company. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Oct 26, 17:23 PDT
Super SIM Network Connectivity Issues
Resolved - We are no longer experiencing Super SIM network connectivity issues. This incident has been resolved.
Oct 27, 09:38 PDT
Update - We are seeing recovery with Super SIM network connectivity issues. Our engineers are working with our network provider to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 27, 09:11 PDT
Monitoring - We are seeing recovery with Super SIM connectivity issues. We identified an issue with DNS resolution for the impacted connectivity partner. We reverted back to previously used IP addresses. Devices connecting with Super SIMs that were previously unable to establish a new data connection should now be able to connect. Our engineers are working with our network provider to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 27, 08:37 PDT
Update - We continue to experience Super SIM network connectivity issues. Our engineers are working with our network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 27, 08:06 PDT
Update - We are experiencing Super SIM connectivity issues with one of our partners impacting connectivity in multiple countries. Some devices connecting with Super SIMs are unable to establish a new data connection. We have seen a drop in new data connections on 2G and 3G in particular. Markets where we have seen the most impact have been in Australia, New Zealand, and United Kingdom but impact is not limited to those. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 27, 07:04 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 27, 06:50 PDT
US SMS/MMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Oct 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 02:00 PDT
Scheduled - Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 27 October 2020 at 02:00 PDT until 27 October 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from these small regional carriers via a subset of US shortcodes.
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless (PTSI CDMA) USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA
TSG Global (Flex Talk) USA
Oct 20, 18:36 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Oct 27, 03:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 21:01 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 26 October 2020 at 21:00 PDT until 27 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US toll-free numbers.
Oct 26, 18:47 PDT
Oct 26, 2020
MMS Delivery Delays to US Verizon from a Subset of Shortcodes
Resolved - We have observed full recovery in delivery reports with zero delays when sending MMS over a subset of Shortcodes to Verizon network. This incident has been resolved.
Oct 26, 20:25 PDT
Monitoring - We are observing recovery in delivery report delays when sending MMS over a subset Shortcodes to Verizon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 19:48 PDT
Investigating - We have observed that delays in delivery of MMS over a subset Shortcodes to Verizon continues to occur. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 18:42 PDT
Update - We are observing recovery in delivery report delays when sending MMS over a subset Shortcodes to Verizon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 17:52 PDT
Monitoring - We are observing recovery in delivery report delays when sending MMS over a subset Shortcodes to Verizon. We have updated the system to deliver pictures through the standard MMS route. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 26, 17:24 PDT
Identified - The issue causing MMS delivery delays over a subset Shortcodes to Verizon has been identified. We are actively working with our carrier partner to resolve the issue. To reduce delivery delay during this time we have updated MMS to SMS for pictures to Verizon. This means the picture will be delivered quickly as an SMS with a URL directing to the picture. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 15:22 PDT
Update - We are continuing to investigate this issue.
Oct 26, 15:05 PDT
Update - We are continuing to investigate this issue.
Oct 26, 15:04 PDT
Investigating - We are experiencing MMS delivery delays over a subset Shortcodes to Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 15:01 PDT
Inbound SMS Delivery Delays to UK Domestic Longcodes
Resolved - We are observing full recovery with zero delays in inbound SMS deliveries towards a subset of UK Domestic Longcodes. This incident has been resolved.
Oct 26, 20:20 PDT
Monitoring - We are observing success and no more delays in inbound SMS deliveries towards a subset of UK Domestic Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 19:45 PDT
Investigating - We are experiencing inbound SMS delivery delays towards a subset of UK Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 18:32 PDT
Russia SMS Carrier Maintenance - Megafone Russia
Completed - The scheduled maintenance has been completed.
Oct 26, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:00 PDT
Scheduled - The Megafone network in Russia is conducting a scheduled maintenance from 26 October 2020 at 13:00 PDT until 26 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafone Russia handsets.
Oct 7, 06:27 PDT
Caller ID Verification Returning Voice Error in Twilio Console and API
Resolved - The issue causing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API has been resolved, and the service is functioning normally at this time.
Oct 26, 14:43 PDT
Identified - The issue causing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 13:53 PDT
Update - We are experiencing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 13:00 PDT
Update - We are experiencing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Oct 26, 12:00 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 26, 11:18 PDT
Malaysia SMS Carrier Maintenance - Celcom
Completed - The scheduled maintenance has been completed.
Oct 26, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:00 PDT
Scheduled - The Celcom network in Malaysia is conducting emergency maintenance from 26 October 2020 at 09:00 PDT until 26 October 2020 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom handsets.
Oct 26, 06:14 PDT
Indonesia SMS Carrier Maintenance - XL Axiata
Completed - The scheduled maintenance has been completed.
Oct 26, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 PDT
Scheduled - The XL Axiata network in Indonesia is conducting emergency maintenance from 26 October 2020 at 10:00 PDT until 26 October 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata handsets.
Oct 25, 22:00 PDT
SMS Delivery Reports Missing for Some US Short Code Messages to Sprint
Resolved - We are no longer experiencing delays for delivery reports when sending to US Sprint handsets on Twilio Short Codes. This incident has been resolved.
Oct 26, 12:44 PDT
Update - We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 03:25 PDT
Update - We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 25, 19:36 PDT
Identified - We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 25, 15:45 PDT
Update - We are still experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Oct 25, 13:42 PDT
Update - We are experiencing delays in receiving some message delivery reports when sending to US Sprint handsets on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Oct 25, 11:24 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 25, 11:19 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico
Completed - The scheduled maintenance has been completed.
Oct 26, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:00 PDT
Scheduled - The Telcel network in Mexico is conducting an emergency maintenance from 25 October 2020 at 21:00 PDT until 26 October 2020 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Oct 25, 18:18 PDT
SMS Delivery Delays to China Mobile (460-00)
Resolved - We are no longer experiencing delivery delays to China Mobile using pre-registered SMS template. This incident has been resolved.
Oct 26, 04:56 PDT
Monitoring - We are no longer observing SMS delivery delays to China Mobile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 04:22 PDT
Update - We are still experiencing SMS delivery delays when sending pre-registered messages templates to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Oct 26, 02:24 PDT
Update - We are still experiencing SMS delivery delays when sending pre-registered messages templates to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 26, 00:23 PDT
Update - We are experiencing SMS delivery delays when sending messages to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 23:29 PDT
Investigating - Our monitoring systems have detected a potential issue in SMS delivery to China Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Oct 25, 23:24 PDT
Inbound Call Failures to a Subset of Twilio Taiwan Phone Numbers
Resolved - The issue affecting inbound calls to Twilio Taiwan Phone Numbers has been resolved, and the service is functioning normally at this time.
Oct 26, 04:20 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Taiwan Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 02:50 PDT
Investigating - We are observing a subset of call failures to Twilio Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 01:43 PDT
Unable to Sign New Numbers for Stir/Shaken
Resolved - From 14:11 PM to 14:24 PM PST we experienced a brief outage when attempting to attest numbers for the STIR/SHAKEN protocol; numbers were displayed without attestation. This error has been resolved.
Oct 26, 02:00 PDT
Oct 25, 2020
Automated Alert: No Customer Impact
Resolved - We have fully investigated the Programmable Chat and Flex latency issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Oct 25, 03:18 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 25, 02:53 PDT
Oct 24, 2020
SMS delivery delays to US Sprint handsets over Twilio shortcodes
Resolved - We are no longer experiencing delivery delays when sending to US Sprint handsets over Twilio shortcodes. This incident has been resolved.
Oct 24, 10:10 PDT
Monitoring - We are observing successful SMS delivery to US Sprint handsets via Twilio shortcodes without delays for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 09:01 PDT
Update - Clarification - we are experiencing SMS delivery delays (not failures) when sending messages to US Sprint handsets via Twilio SMS shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update at 10am Pacific Time.
Oct 24, 08:13 PDT
Update - We are continuing to work with our carrier partner to resolve the issue with SMS delivery failures to US Sprint handsets via Twilio shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 24, 08:00 PDT
Update - We are experiencing delivery failures sending to US Sprint handsets via Twilio SMS shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 24, 06:59 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 24, 06:54 PDT
Oct 23, 2020
Flex Insights Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:02 PDT
Scheduled - We will be undergoing a scheduled maintenance at this time. During the maintenance, no new users can be added nor existing ones updated for Flex Insights. Existing users won’t be affected and can use the service without any issues.
Oct 23, 05:28 PDT
Flex Insights Login Issue
Resolved - Flex Insights issues have been finally addressed during the maintenance period. Tests have been done and confirmed all previous related problems are fixed. This incident has been resolved.
Oct 23, 22:41 PDT
Update - We have scheduled a maintenance to address the Flex Insights issues that will take place on 10/23 at 21:00 PDT. During the maintenance, no new users can be added nor existing ones updated for Flex Insights. Existing users won't be affected and can use the service without any issues.
Oct 23, 12:21 PDT
Update - We are still addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 16 hours or when we have further information.
Oct 23, 02:32 PDT
Identified - We are still addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 8 hours.
Oct 22, 11:59 PDT
Update - We are still addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 4 hours.
Oct 22, 08:02 PDT
Update - We are addressing the issue affecting the provisioning of Flex Insights accounts. We expect to provide another update in 2 hours.
Oct 22, 06:00 PDT
Update - Existing customers can now log in and access their Flex Insights accounts, however customers currently can not provision new Flex Insights accounts. We continue to investigate this issue and we will provide an update in an hour or once we have more information.
Oct 22, 05:07 PDT
Update - We are continuing to investigate this issue.
Oct 22, 04:29 PDT
Investigating - Our engineering team is investigating an issue where existing Flex Insights users cannot login to their account, customers who are already logged in won’t be impacted. We continue to investigate this issue and we will provide an update in an hour or once we get some more information.
Oct 22, 04:22 PDT
US SMS Carrier Maintenance - Verizon US
Completed - The scheduled maintenance has been completed.
Oct 23, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:15 PDT
Scheduled - The Verizon network in the US is conducting a planned maintenance from 22 October 2020 at 22:15 PDT until 23 October 2020 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US shortcodes.
Oct 22, 22:02 PDT
Subset of Inbound Messages Failing When Message Redaction is Enabled
Resolved - The fix implemented have been stable and did not cause any additional issues. This incident has been resolved.
Oct 23, 19:28 PDT
Update - A fix has been implemented and we are continuing to monitor the results. We will have another update in 30 minutes or as soon as more information is available
Oct 23, 19:19 PDT
Update - A fix has been implemented and we are continuing to monitor the results. We will have another update in 30 minutes or as soon as more information is available.
Oct 23, 18:49 PDT
Monitoring - A fix has been implemented and we are now monitoring the results. We will have another update in 30 minutes or as soon as more information is available.
Oct 23, 18:19 PDT
Identified - We continue to work with our engineers to resolve the issue resulting in a subset of inbound multi-segment messages failing when message redaction is enabled. We will have another update in 2 hours or as soon as more information is available.
Oct 23, 16:32 PDT
Update - We have identified an issue resulting in a subset of inbound multi-segment messages failing when message redaction is enabled. We are working with our engineers to resolve the issue and will have another update in 1 hour or as soon as more information is available.
Oct 23, 15:33 PDT
Investigating - Our monitoring systems have detected a potential Messaging issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 23, 15:11 PDT
MMS Delivery Delays on a Subset of Twilio Short Codes to US Verizon
Resolved - We are no longer experiencing MMS delivery delays on a subset of Twilio Short Codes to US Verizon. This incident has been resolved.
Oct 23, 16:41 PDT
Update - We continue to experience MMS delivery delays on a subset of Twilio Short Codes to US Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 15:19 PDT
Investigating - We are experiencing MMS delivery delays on a subset of Twilio Short Codes to US Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 14:19 PDT
SMS Delivery Delays to Tanzania Vodacom
Resolved - This incident has been resolved.
Oct 23, 16:40 PDT
Update - We are no longer seeing SMS delivery delays when sending messages to Tanzania Vodacom. This incident has been resolved.
Oct 23, 16:28 PDT
Update - We continue to see SMS delivery delays when sending messages to Tanzania Vodacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 15:12 PDT
Update - We continue to see SMS delivery delays when sending messages to Tanzania Vodacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 13:09 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Tanzania Vodacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 12:07 PDT
Intermittent Errors in Twilio Studio for a Subset of Flows
Resolved - We continue to see no errors affecting the execution of Studio flows. This incident has been resolved.
Oct 23, 14:41 PDT
Monitoring - We are no longer seeing errors affecting the execution of Studio flows. We will continue to monitor to ensure a full recovery.
Oct 23, 14:11 PDT
Update - We are seeing intermittent errors in Twilio Studio that are impacting the execution of a subset of Studio flows. We are working with our engineering team to resolve the issues and will have more information in 1 hour or as soon as it's available.
Oct 23, 13:42 PDT
Investigating - Our monitoring systems have detected a potential Twilio Studio issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 23, 13:32 PDT
Malaysia SMS Carrier Maintenance - U Mobile
Completed - The scheduled maintenance has been completed.
Oct 23, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 12:31 PDT
Scheduled - The U Mobile, network in Malaysia is conducting a scheduled maintenance from 23 October 2020 at 12:30 PDT until 23 October 2020 at 13:30 PDT. During the maintenance window, there will be SMS Delivery degradation to U-Mobile handsets.
Oct 20, 05:12 PDT
MMS Delivery Delays on Subset of Twilio Short Codes To US AT&T
Resolved - We are now seeing full recovery . This incident has been resolved.
Oct 23, 10:39 PDT
Update - We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 16 hours or as soon as we have more information.
Oct 23, 07:03 PDT
Update - We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 8 hours or as soon as we have more information.
Oct 22, 23:10 PDT
Update - We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 4 hours or as soon as we have more information.
Oct 22, 18:09 PDT
Update - We continue to investigate the MMS delivery delays on a subset of Twilio short codes to US AT&T. In the meantime, we have implemented a workaround so that new messages affected will be sent as an SMS with a link to the image to ensure timely delivery. We will have another update for you in 2 hours or as soon as we have more information.
Oct 22, 16:13 PDT
Investigating - We are experiencing MMS delivery delays on a subset of Twilio short codes to US AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 or as soon as more information becomes available.
Oct 22, 15:26 PDT
SMS Delivery Delays to networks in China
Resolved - We are now seeing full recovery, this incident has been resolved.
Oct 23, 08:59 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to carrier networks in China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 08:41 PDT
Update - We are continuing to investigate SMS delivery delays when sending messages to carrier networks in China. We will provide an update in 4 hours or as soon as more information becomes available
Oct 23, 07:30 PDT
Update - We are continuing to investigate this issue, we will provide an update in 2 hours or as soon as more information becomes available
Oct 23, 05:33 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to carrier networks in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 04:30 PDT
One Way Audio issue affecting Inbound calls to some Twilio UK Numbers
Resolved - We are now seeing full recovery, this incident has been resolved.
Oct 23, 08:58 PDT
Update - We are continuing to investigate this issue. We will have an update in 4 hours, or when we have further information.
Oct 23, 07:00 PDT
Update - We are continuing to investigate this issue. We will have an update in 2 hours, or when we have further information.
Oct 23, 05:05 PDT
Update - We are continuing to see intermittent one way audio for calls to a subset of Twilio numbers in the UK. Outbound calls are no longer affected. We expect to have an update in 1 hour, or when we have further information.
Oct 23, 04:09 PDT
Investigating - We are investigating a one way audio issue with both inbound and outbound calls to UK numbers for a subset of customers. We expect to have an update for you in 1 hour, or when we have more information
Oct 23, 03:55 PDT
SMS Delivery Delays to Telnor Pakistan
Resolved - The issue affecting SMS delivery delays when sending messages to the Telnor network in Pakistan has been resolved, and the service is functioning normally at this time.
We are now seeing full recovery, this incident has been resolved.
Oct 23, 06:22 PDT
Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.
Oct 23, 05:22 PDT
Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Oct 23, 03:22 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Telnor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 01:31 PDT
Oct 22, 2020
US SMS Carrier Maintenance - Verizon US
Completed - The scheduled maintenance has been completed.
Oct 22, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:01 PDT
Scheduled - The Verizon network in the US is conducting a planned maintenance from 19 October 2020 at 22:00 PDT until 22 October 2020 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US shortcodes.
Oct 13, 18:44 PDT
Console Available Phone Numbers timeouts
Resolved - Our engineers have addressed the issues and we are no longer experiencing timeout issues in our Available Phone Number Console output. This incident has been resolved.
Oct 22, 15:43 PDT
Update - We are continuing to work to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 12:34 PDT
Identified - We are continuing to work to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 10:34 PDT
Update - Twilio's console is experiencing some timeout issues in our Available Phone Number Console output. Our engineers are working on this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 09:32 PDT
Investigating - Our monitoring systems have detected a potential issue with console . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 22, 09:20 PDT
Super SIM Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 PDT
Scheduled - One of the Super SIM downstream operators will start will start network maintenance of their system from October 22 at 08:00 PT until October 22 at 11:00 PT. While the maintenance is ongoing we and our partner will be monitoring the system and provide additional updates in case of any service disruptions.
Oct 22, 07:59 PDT
Vietnam SMS Carrier Maintenance - Vinaphone
Completed - The scheduled maintenance has been completed.
Oct 22, 09:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:00 PDT
Scheduled - The Vinaphone, network in Vietnam is conducting a scheduled maintenance from 22 October 2020 at 09:00 PDT until 22 October 2020 at 09:15 PDT. During the maintenance window, there will be SMS Delivery degradation to Vinaphone handsets.
Oct 22, 07:52 PDT
Console operations latency
Resolved - Twilio's console experienced some latency issues between 5:12AM PST and 5:15AM PST. During this time customers may have had issues impacting Login and other console operations.
This issue is now resolved
Oct 22, 08:58 PDT
SMS Outbound Delivery Delay Toward Dominican Republic- Claro network
Resolved - We are no longer experiencing SMS delivery delays to Dominican Republic - Claro Network . This incident has been resolved.
Oct 22, 08:50 PDT
Monitoring - We are observing timely SMS delivery to Dominican Republic-Claro Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 08:19 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 06:28 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 05:27 PDT
Delays in Processing of Voice Recordings
Resolved - We have fully investigated the Voice Recording issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers who have been reached out individually to address any concerns. All systems are operational.
Oct 22, 04:39 PDT
Monitoring - The processing of Voice recordings is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
Oct 22, 04:02 PDT
Investigating - We are investigating an issue wherein we are seeing delays in the processing of recordings of Voice conversations for a small subset of customers. Our engineers are working to resolve this issue. We have a further update in one hour, or when we have more information.
Oct 22, 03:20 PDT
US SMS Carrier Maintenance - US Cellular Corp
Completed - The scheduled maintenance has been completed.
Oct 22, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:30 PDT
Scheduled - The US Cellular network in the US is conducting an emergency maintenance from 21 October 2020 at 21:30 PDT until 22 October 2020 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp handsets via US shortcodes, US Long Codes and US toll-free numbers.
Oct 21, 04:59 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Oct 22, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:01 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 21 October 2020 at 21:00 PDT until 22 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcodes and US toll-free numbers.
Oct 21, 17:57 PDT
US SMS/MMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:01 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 21 October 2020 at 21:00 PDT until 22 October 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Oct 20, 18:34 PDT
Oct 21, 2020
Russia SMS Carrier Maintenance - Tele2 Russia
Completed - The scheduled maintenance has been completed.
Oct 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:01 PDT
Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 21 October 2020 at 13:00 PDT until 21 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Oct 21, 03:09 PDT
Russia SMS Carrier Maintenance - Megafon Russia
Completed - The scheduled maintenance has been completed.
Oct 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:01 PDT
Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 21 October 2020 at 13:00 PDT until 21 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Oct 21, 03:08 PDT
Russia SMS Carrier Maintenance - Megafone Russia
Completed - The scheduled maintenance has been completed.
Oct 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:01 PDT
Scheduled - The Megafone network in Russia is conducting a scheduled maintenance from 21 October 2020 at 13:00 PDT until 21 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafone Russia handsets.
Oct 7, 06:25 PDT
Authy 2FA Voice Verifications Failing for Subset of Customers
Resolved - We are no longer seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. This incident has been resolved.
Oct 21, 15:08 PDT
Monitoring - We are no longer seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. We will continue to monitor to ensure a full recovery.
Oct 21, 14:37 PDT
Update - We are seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. We are working with our engineering team to resolve the issues and will have an update in 1 hour or as soon as more information is available.
Oct 21, 14:05 PDT
Investigating - Our monitoring systems have detected a potential Authy issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 13:47 PDT
Russia SMS Carrier Maintenance - Beeline Russia
Completed - The scheduled maintenance has been completed.
Oct 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 21 October 2020 at 14:00 PDT until 21 October 2020 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets
Oct 21, 03:10 PDT
SMS Delivery Delays on a subset of shortcodes towards AT&T US
Resolved - We are no longer experiencing SMS Delivery Delays on a subset of shortcodes towards AT&T US.This incident has been resolved and all systems are operational.
Oct 21, 11:17 PDT
Monitoring - We are observing improvements in SMS Delivery Delays on a subset of shortcodes towards AT&T US but delays still exist . Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide an update in the next 2 hours or as soon as more information becomes available.
Oct 21, 10:49 PDT
Update - We are experiencing SMS Delivery Delays on a subset of shortcodes towards AT&T US . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information is available
Oct 21, 10:17 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 10:05 PDT
SMS Delivery Delays to UK Numbers
Resolved - We experienced SMS delivery delays to a subset of SMS sent to UK devices between 8:07 and 8:42 (PDT) on 21st October 2020. Our engineers have resolved the issue and currently all services are operating normally
Oct 21, 09:32 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 08:11 PDT
SMS Delivery Failures on Orange Israel
Resolved - We are now seeing full recovery, this incident has been resolved.
Oct 21, 07:08 PDT
Update - We are observing recovery in sending to the Orange network in Israel. We will continue monitoring the service, to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 07:05 PDT
Monitoring - We are observing recovery in sending to the Orange network is Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 21, 06:34 PDT
Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 06:01 PDT
Investigating - We are experiencing renewed delivery failures sending to the Orange network is Israel.. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 04:56 PDT
Monitoring - We are observing successful SMS delivery to the Orange network in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour, or as soon as more information becomes available.
Oct 21, 04:22 PDT
Investigating - We are experiencing delivery failures sending to the Orange network is Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 04:02 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Oct 21, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:30 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 20 October 2020 at 21:30 PDT until 21 October 2020 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcodes, US longcodes and US toll-free numbers.
Oct 20, 18:33 PDT
Super SIM Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 PDT
Scheduled - One of the Super SIM downstream operators will start network maintenance of their system from October 21 at 00:00 PT until October 21 at 03:00 PT. While the maintenance is ongoing we and our partner will be monitoring the system and provide additional updates in case of any service disruptions.
Oct 20, 10:49 PDT
US SMS/MMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:01 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 20 October 2020 at 21:00 PDT until 21 October 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Oct 20, 18:35 PDT
Oct 20, 2020
Kazakhstan SMS carrier maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 PDT
Scheduled - The Beeline mobile network in Kazakhstan will be conducting a maintenance on their SMS platform, Sunday, October 18 23:00 - Tuesday, October 20 23:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to Beeline handsets, as well as message status events.
Oct 20, 06:14 PDT
Subset of Users Not Able to Access Twilio.com
Resolved - We are no longer experiencing issues with a subset of users accessing Twilio.com directly. This incident has been resolved.
Oct 20, 14:19 PDT
Monitoring - We are no longer experiencing issues with a subset of users accessing Twilio.com directly. We will continue to monitor to ensure a full recovery.
Oct 20, 13:48 PDT
Update - We continue to see issues with a subset of users accessing Twilio.com directly. Access to www.twilio.com and other Twilio domains should still be working. We will have another update in 2 hours or as soon as more information is available.
Oct 20, 13:31 PDT
Update - We are experiencing issues with a subset of users accessing Twilio.com directly. Access to www.twilio.com and other Twilio domains should be working. We are working with our engineers to resolve this and will have another update in 1 hour or as soon as more information is available.
Oct 20, 12:31 PDT
Investigating - Our monitoring systems have detected a potential issue accessing Twilio.com for a subset of users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 12:15 PDT
SMS Delivery Delays to Brazil Nextel
Resolved - We are no longer seeing SMS delivery delays when sending messages to Brazil Nextel. This incident has been resolved.
Oct 20, 12:22 PDT
Update - We are continuing to work with our carrier partner to resolve issues regarding SMS delivery delays when sending messages to Brazil Nextel. We will provide additional updates in 2 hours.
Oct 20, 10:25 PDT
Update - We are experiencing SMS delivery delays when sending messages to Brazil Nextel. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information
Oct 20, 09:25 PDT
Investigating - Our monitoring systems have detected a potential issue with Messaging delays to a subset of Brazilian subscribers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 09:15 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 19 October 2020 at 23:00 PDT until 20 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via subset of US shortcodes and US longcodes.
Oct 6, 19:22 PDT
US SMS Carrier Maintenance - Sprint US
Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 PDT
Scheduled - The Sprint network in the US is conducting a planned maintenance from 19 October 2020 at 22:00 PDT until 20 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and US longcodes.
Oct 5, 19:38 PDT
Oct 19, 2020
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 19 October 2020 at 21:00 PDT until 19 October 2020 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Oct 2, 21:00 PDT
Inbound Call Failures to a Subset of Twilio USA DC Phone Numbers
Resolved - We have fully investigated the inbound call failures to a subset of Twilio USA DC Phone Numbers triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Oct 19, 22:03 PDT
Update - We are observing a subset of call failures to Twilio USA DC phone numbers in the +1202 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 21:41 PDT
Update - Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio USA DC Phone Numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
Oct 19, 21:24 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 21:20 PDT
SMS Delivery Report Delays to US from Subset of Twilio Short Codes
Resolved - We are no longer experiencing delivery status delays when sending to US carriers on a subset of Twilio Short Codes. This incident has been resolved.
Oct 19, 19:04 PDT
Monitoring - We are observing recovery in delivery report delays when sending to US carriers on a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 19, 18:33 PDT
Update - We continue to experience delays in receiving message delivery reports when sending to US carriers on a subset of Twilio Short Codes. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 17:21 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to US carriers on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 16:23 PDT
Investigating - Our monitoring systems have detected a potential SMS issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 16:12 PDT
Russia SMS Carrier Maintenance - Megafone Russia
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 13:00 PDT
Scheduled - The Megafone network in Russia is conducting a scheduled maintenance from 19 October 2020 at 13:00 PDT until 19 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafone Russia handsets.
Oct 7, 06:24 PDT
SMS Delivery Delays to Airtel Nigeria
Resolved - We are no longer seeing SMS delivery delays towards Airtel Nigeria. This incident has been resolved.
Oct 19, 15:20 PDT
Monitoring - After further investigation, we have confirmed that the delivery issues towards Airtel Nigeria were only resulting in delivery delays. We are no longer experiencing these delivery delays and will continue monitoring to ensure full recovery.
Oct 19, 14:52 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 14:06 PDT
Subset of WhatsApp production senders not receiving inbound media
Resolved - We are no longer experiencing issues with a subset of Twlio WhatsApp senders receiving inbound media. This incident has been resolved.
Oct 19, 13:32 PDT
Monitoring - The Twilio WhatsApp senders affected are now receiving inbound media once again. We will continue to monitor to ensure full recovery.
Oct 19, 13:00 PDT
Identified - We continue to investigate this issue. We will provide an update in 2 hours or as soon as additional information is available.
Oct 19, 11:01 PDT
Update - We are experiencing an issue where a subset of Twilio WhatsApp senders are not receiving inbound media. Affected incoming media messages appear with the 'failed' status and error 30009 and do not contain media, although they have Media Message SIDs. Our team is investigating the issue and we will provide an update as soon as we have one.
Oct 19, 10:01 PDT
Investigating - Our monitoring systems have detected a potential issue with WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 09:47 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Oct 19, 10:45 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 10:24 PDT
US SMS Carrier Maintenance - Sprint US
Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:01 PDT
Scheduled - The Sprint network in the US is conducting a planned maintenance from 18 October 2020 at 22:00 PDT until 19 October 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and US longcodes.
Oct 11, 18:47 PDT
Oct 18, 2020
Oct 17, 2020
SMS Delivery Delays and Failures to US Cellular and Google Voice numbers for a small subset of traffic
Resolved - We are no longer experiencing SMS delivery failures to US Cellular and Google Voice numbers in the US. This incident has been resolved.
Oct 17, 16:53 PDT
Monitoring - We are observing successful SMS delivery to US Cellular and Google Voice numbers in the US for the past 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 16:26 PDT
Update - We are experiencing delivery delays and failures sending to US Cellular and Google Voice numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 15:40 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 17, 15:30 PDT
MMS Delivery Duplicates from a subset of Twilio Toll Free Numbers
Resolved - We are no longer observing issues with MMS delivery on Twilio Toll Free numbers. This incident has been resolved.
Oct 17, 13:23 PDT
Monitoring - We are observing successful MMS delivery on Twilio Toll Free numbers after implementing a change. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 11:45 PDT
Update - We are observing duplicates for a subset of MMS messages sent from Twilio Toll Free numbers. Our engineering team is investigating the issue and we will provide an update in 1 hour or as soon as we have more information.
Oct 17, 10:48 PDT
Investigating - Our monitoring systems have detected a potential issue sending MMS messages with Twilio Toll Free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 17, 10:32 PDT
MMS Delivery Delays on US - Verizon on a Small Subset of Short Codes
Resolved - We are no longer observing issues with MMS message delivery to US - Verizon. This incident has been resolved.
Oct 17, 13:18 PDT
Monitoring - We are observing successful MMS delivery to US - Verizon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 12:49 PDT
Update - We continue to experience MMS delivery delays to US - Verizon when sending messages from a small subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 09:53 PDT
Update - We are experiencing MMS delivery delays to US - Verizon when sending messages from a small subset of Twilio short codes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 08:45 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 17, 08:36 PDT
Partial Inbound Call Failures to Sao Paulo Brazil Phone Numbers
Resolved - The issue affecting inbound calls to a subset of Sao Paulo Brazil phone numbers has been resolved, and the service is functioning normally at this time.
Oct 17, 05:35 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Sao Paulo Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 03:34 PDT
Update - We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 00:07 PDT
Update - We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 22:06 PDT
Update - We are experiencing partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 21:06 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound calls to Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 16, 20:57 PDT
Inbound Call Failures to Thailand Phone Numbers
Resolved - The issue affecting inbound calls to a subset of Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.
Oct 17, 04:36 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Thailand phone numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 02:04 PDT
Update - We are still experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 17, 01:32 PDT
Update - We are still experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 16, 21:30 PDT
Update - We are still experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 19:30 PDT
Investigating - We are experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 18:30 PDT
US SMS Carrier Maintenance - Sprint US
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 PDT
Scheduled - The Sprint network in the US is conducting a planned maintenance from 16 October 2020 at 22:00 PDT until 17 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and US longocodes.
Oct 1, 18:59 PDT
Oct 16, 2020
API Request failures in Programmable Chat
Resolved - Our Engineering team has put a fix in place which resolved the issue. This incident is now resolved.
Oct 16, 20:33 PDT
Update - We are currently seeing an elevated number of ip-messaging subdomain v2 API request failures to a small subset of customers using Programmable Chat. Our Engineering team is investigating the issue to pinpoint the root cause. An additional update will be provided in an hour or as soon as new information becomes available.
Oct 16, 20:21 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 16, 19:31 PDT
MMS Delivery Delays on US - Verizon on a Small Subset of Short Codes
Resolved - We are no longer observing issues in MMS delivery to US - Verizon when sending messages from a small subset of Twilio short codes. This incident has been resolved.
Oct 16, 20:15 PDT
Update - We continue to observe successful MMS delivery to US - Verizon when sending messages from a small subset of Twilio short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 19:23 PDT
Monitoring - We are observing successful MMS delivery to US - Verizon when sending messages from a small subset of Twilio short codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 17:21 PDT
Update - We continue to experience MMS delivery delays to US - Verizon when sending messages from a small subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 15:21 PDT
Investigating - We are experiencing MMS delivery delays to US - Verizon when sending messages from a small subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 14:26 PDT
SMS Delivery Delays to US Verizon Network
Resolved - We are no longer observing issues in SMS delivery to US Verizon Network from Twilio Toll-free numbers. This incident has been resolved.
Oct 16, 20:13 PDT
Update - We are observing successful SMS delivery to US Verizon Network from Twilio Toll-free number for the last 2 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 18:27 PDT
Monitoring - We are observing successful SMS delivery to US Verizon Network from Twilio Toll-free number for the last 2 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 16:28 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to US Verizon Network from Twilio Toll-free number. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 15:27 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the fetching Media issue with Programmable Messaging Product triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Oct 16, 14:25 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging Product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 16, 13:27 PDT
SMS/MMS Delivery Report Delays
Resolved - Delays in processing message delivery reports and status callbacks have been resolved and the Programmable Messaging service is operating normally at this time.
Oct 16, 11:05 PDT
Monitoring - We are no longer experiencing delays in processing message delivery reports and status callbacks. We will continue to monitor the situation before we mark the incident as fully resolved.
Oct 16, 10:48 PDT
Identified - We are experiencing delays in processing message delivery reports and status callbacks. Our engineers have identified the issue and implemented a solution. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 10:44 PDT
Investigating - We are experiencing delays in processing message delivery reports and status callbacks. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 10:22 PDT
On Call Engineers are Investigating an Issue Impacting Debugger and Serverless
Resolved - We have fully investigated the Serverless and Debugger issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Oct 16, 10:18 PDT
Investigating - Our monitoring systems have detected a potential issue impacting Debugger and Serverless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 16, 10:07 PDT
Super SIM Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 PDT
Scheduled - One of the Super SIM downstream operators will start an upgrade of their system from October 16th at 00:00 PT until October 16th at 06:00 PT. While the maintenance is ongoing we and our partner will be monitoring the system and provide additional updates in case of any service disruptions.
Oct 15, 23:33 PDT
Oct 15, 2020
WhatsApp Sandbox Number Messaging Functionality Degraded
Resolved - We are no longer experiencing delivery failures for WhatsApp messages to/from the Sandbox phone number. This incident has been resolved.
Oct 15, 20:58 PDT
Monitoring - We are observing successful WhatsApp messages to/from the Sandbox phone number. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 15, 20:27 PDT
Update - We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team is continuing to work with WhatsApp to investigate the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 18:36 PDT
Update - We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 15:13 PDT
Update - We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 13:21 PDT
Update - We continue to experience issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 13:19 PDT
Investigating - Our monitoring systems have detected an issue with the WhatsApp Sandbox. WhatsApp messages to/from the Sandbox phone number are currently not operational. Our engineering team has been alerted and is actively investigating. We will provide an update when more information becomes available
Oct 15, 12:17 PDT
Console Phone Numbers Search by Capabilities Failures
Resolved - Our engineering team has deployed a fix and searching for available phone numbers by SMS capabilities in Console is operating normally at this time. This incident has been resolved.
Oct 15, 20:55 PDT
Update - Searching for available phone numbers by capabilities in Console is failing. Searching by REST API is not affected. Our engineering team is actively investigating. We will update in 8 hours or as soon as more information becomes available.
Oct 15, 17:29 PDT
Update - Searching for available phone numbers by capabilities in Console is failing. Searching by REST API is not affected. Our engineering team is actively investigating. We will update in 4 hours or as soon as more information becomes available
Oct 15, 13:37 PDT
Update - Searching for available phone numbers by capabilities in Console is failing. Searching by REST API is not affected. Our engineering team is actively investigating. We will update in 2 hours or as soon as more information becomes available.
Oct 15, 11:55 PDT
Update - Searching for available phone numbers by capabilities in Console is failing. Searching by REST API is not affected. Our engineering team is actively investigating. We will update in 1 hour or as soon as more information becomes available.
Oct 15, 10:55 PDT
Investigating - Our monitoring systems have detected a potential issue with phone numbers search in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 10:43 PDT
SMS Delivery Failures on Yemen Mobile
Resolved - We are no longer experiencing delivery failures to Yemen Mobile. This incident has been resolved.
Oct 15, 20:11 PDT
Monitoring - We are observing successful SMS delivery to Yemen Mobile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 19:34 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 19:01 PDT
Inbound SMS Delays to Subset of Twilio US and Canadian Long Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to certain US and Canadian Long Codes. This incident has been resolved.
Oct 15, 17:54 PDT
Update - We continue to experience Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Oct 15, 17:32 PDT
Update - We continue to experience Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available
Oct 15, 15:23 PDT
Investigating - We are experiencing Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 14:28 PDT
MMS Delivery Delays on US Short Codes
Resolved - We are no longer experiencing MMS delivery delays to US AT&T from a small subset of US short codes. This incident has been resolved.
Oct 15, 17:49 PDT
Monitoring - We are observing successful MMS delivery to US AT&T from a small subset of US short codes for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 17:12 PDT
Update - We are continuing to experience MMS delivery delays to US AT&T for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 10:05 PDT
Update - We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 02:55 PDT
Update - We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 18:29 PDT
Update - We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 14:38 PDT
Update - We are continuing to experience MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 12:30 PDT
Update - We are experiencing MMS delivery delays to US AT&T, Verizon, and Sprint for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 11:31 PDT
Investigating - We are experiencing MMS delivery delays to US AT&T for a small subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 11:01 PDT
Super SIM Network Connectivity Issues
Resolved - This incident related to Super SIM Connectivity issues is resolved.
Oct 15, 17:45 PDT
Update - Starting at approximately 14:33 PDT we saw a decrease in DNS requests from a subset of Super SIMs. If they tried to reconnect during the outage period they may have been delayed until the issue was resolved. Then at approximately 15:00 PDT, 50% of active data sessions were dropped. We have started seeing recovery since 15:05 PDT with successful reconnections. We will continue to monitor and provide another update in 2 hours or as soon as more information becomes available
Oct 15, 16:45 PDT
Identified - Starting at approximately 14:33 PDT we saw a decrease in DNS requests from a subset of Super SIMs. If they tried to reconnect during the outage period they may have been delayed until the issue was resolved. Then at approximately 15:00 PDT, 50% of active data sessions were dropped. We have started seeing recovery since 15:05 PDT with successful reconnections. We will continue to monitor and provide another update in 1 hour or as soon as more information becomes available
Oct 15, 15:36 PDT
Investigating - Our monitoring systems have detected a potential issue with our Super SIM Product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 14:58 PDT
Outbound SMS Delivery Failures to Vodafone India(Goa & Maharashtra circle)
Resolved - We are no longer experiencing delivery failures to Vodafone India(Goa & Maharashtra circle). This incident has been resolved.
Oct 15, 17:03 PDT
Update - Our engineering team is still working with our carrier partner to resolve this issue. We will provide the next update in 16 hours or as soon as we have additional information.
Oct 15, 12:07 PDT
Update - Our engineering team is still working with our carrier partner to resolve this issue. We will provide the next update in 8 hours or as soon as we have additional information.
Oct 15, 04:11 PDT
Update - We are continuing to experience delivery failures when sending SMS to Vodafone India (Goa & Maharashtra circle). Our engineers continue working with our carrier partner to resolve the issue and restore the service. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 00:14 PDT
Update - We are continuing to experience delivery failures when sending SMS to Vodafone India (Goa & Maharashtra circle). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 22:09 PDT
Investigating - We are experiencing delivery failures when sending SMS to Vodafone India(Goa & Maharashtra circle). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Oct 14, 21:09 PDT
Automated Alert: Minimal Customer Impact
Resolved - We have fully investigated the Programmable Video issue triggered by our automated alert, and it was determined that the impact was limited to a small set of JS SDK customers using safari on iOS who have been reached out individually to address any concerns. All systems are operational.
Oct 15, 13:13 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 12:32 PDT
SMS Delivery Report Delays when sending to US Verizon on Twilio Short Codes
Resolved - We are no longer experiencing delivery status delays when sending SMS to US Verizon for Twilio Short Codes. This incident has been resolved.
Oct 15, 11:08 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending SMS to US Verizon for a small subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 10:59 PDT
SMS Delivery Failures on Brazil Claro
Resolved - We are no longer experiencing delivery failures to Brazil Claro. This incident has been resolved.
Oct 15, 09:41 PDT
Monitoring - We are observing successful SMS delivery to Brazil Claro for the last 15 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 08:02 PDT
Update - We are continuing to experience delivery failures sending to Brazil Claro from Brazil (+55-prefix) numbers. Our engineers continue working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 02:57 PDT
Update - We are continuing to experience delivery failures sending to Brazil Claro from Brazil (+55-prefix) numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 16:52 PDT
Update - We are continuing to experience delivery failures sending to Brazil Claro from Brazil (+55-prefix) numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 12:45 PDT
Update - We are continuing to experience delivery failures sending to Brazil Claro from Brazil (+55-prefix) numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 10:47 PDT
Investigating - We are experiencing delivery failures sending to Brazil Claro from Brazil (+55-prefix) numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 09:47 PDT
US SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:01 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 14 October 2020 at 21:00 PDT until 15 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Oct 12, 21:49 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 14 October 2020 at 23:00 PDT until 15 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via subset of US shortcodes and US longcodes.
Sep 27, 18:58 PDT
Oct 14, 2020
Inbound SMS Delays to Subset of Twilio US and Canadian Long Codes
Resolved - We are no longer experiencing inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. This incident has been resolved.
Oct 14, 19:26 PDT
Monitoring - We are no longer experiencing Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes for the last 30 minutes.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 17:22 PDT
Investigating - We are experiencing Inbound SMS delivery delays when sending messages to certain US and Canadian Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 15:26 PDT
SMS Delivery Report Delays When Sending to US Carriers From a Subset of Twilio Long Codes
Resolved - We are no longer experiencing delivery status delays when sending to US Carriers from a Subset of Twilio Long Codes. This incident has been resolved.
Oct 14, 18:45 PDT
Monitoring - We are observing recovery in delivery report delays when sending to US Carriers from a Subset of Twilio Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours as soon as more information becomes available.
Oct 14, 17:01 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to US Carriers from a Subset of Twilio Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 15:42 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to US Carriers from a Subset of Twilio Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 14:46 PDT
Russia SMS Carrier Maintenance - Megafone Russia
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 PDT
Scheduled - The Megafone network in Russia is conducting a scheduled maintenance from 14 October 2020 at 13:00 PDT until 14 October 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafone Russia handsets.
Oct 7, 06:23 PDT
Super SIM Network Connectivity Issues
Resolved - Super SIM connectivity issue has been resolved and Super SIM product is operating normally at this time.
Oct 14, 14:51 PDT
Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 13:52 PDT
Investigating - We are experiencing Super SIM connectivity issues for a subset of customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 13:40 PDT
US SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:01 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 13 October 2020 at 21:00 PDT until 14 October 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US shortcodes, US longocodes and US toll-free numbers.
Oct 12, 21:47 PDT
Outbound Toll-Free SMS Delivery Delays to Verizon Network in US
Resolved - We are no longer experiencing outbound Toll-Free SMS delivery delays to Verizon Network. This incident has been resolved.
Oct 14, 02:40 PDT
Monitoring - We are observing successful outbound Toll-Free SMS delivery delays to Verizon Network in the US 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 00:47 PDT
Update - We are continuing to investigate this issue.
Oct 14, 00:44 PDT
Update - We are experiencing outbound Toll-Free SMS delivery delays to Verizon Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
Oct 13, 23:43 PDT
Update - We are experiencing outbound Toll-Free SMS delivery delays to Verizon Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Oct 13, 22:42 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 22:30 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 PDT
Scheduled - The AT&T network in the Mexico is conducting an emergency maintenance from 13 October 2020 at 22:00 PDT until 14 October 2020 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Oct 12, 21:51 PDT
← Incident History Powered by Statuspage