Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Maurital Network in Mauritania
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Maurital network in Mauritania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 2023 - 20:40 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Maurital network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 30, 2023 - 14:34 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Maurital network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 30, 2023 - 10:34 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Maurital network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 2023 - 08:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Maurital network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 2023 - 07:44 PDT
      SMS Delivery Failures to Karabakh Telecom Network in Armenia
      Update - We are still investigating an issue with SMS delivery failures to Karabakh Telecom Network in Armenia. We will provide another update in 1 day or as soon as more information becomes available.
      Sep 30, 2023 - 19:32 PDT
      Update - We are still investigating an issue with SMS delivery failures to Karabakh Telecom Network in Armenia. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 30, 2023 - 03:37 PDT
      Update - We are still investigating an issue with SMS delivery failures to Karabakh Telecom Network in Armenia. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 29, 2023 - 20:00 PDT
      Update - We are still investigating an issue with SMS delivery failures to Karabakh Telecom Network in Armenia. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 2023 - 16:15 PDT
      Update - We are still investigating an issue with SMS delivery failures to Karabakh Telecom Network in Armenia. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 2023 - 14:21 PDT
      Update - We are investigating an issue with SMS delivery failures to Karabakh Telecom Network in Armenia. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 2023 - 13:26 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS delivery failures to Karabakh Telecom Network in Armenia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 2023 - 13:21 PDT
      SMS Delivery Delays to CTBC Celular Network in Brazil
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 30, 2023 - 17:26 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 30, 2023 - 09:26 PDT
      Update - We continue to experience SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 30, 2023 - 05:31 PDT
      Update - We continue to experience SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 2023 - 03:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 2023 - 02:54 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 2023 - 01:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 2023 - 23:30 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 29, 2023 - 13:53 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 28, 2023 - 21:53 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 28, 2023 - 13:54 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 28, 2023 - 09:53 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 2023 - 08:04 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 2023 - 07:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 2023 - 05:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 2023 - 04:14 PDT
      A2P Reports Delays
      Update - We continue seeing recovery with A2P reports delays. We will continue to monitor for system stability. We’ll provide another update on 10/01/2023 at 12:00 Pacific Time or as soon as more information becomes available.
      Sep 30, 2023 - 14:55 PDT
      Monitoring - We're seeing recovery with A2P reports delays. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
      Sep 29, 2023 - 14:49 PDT
      Update - We continue to investigate the issue with A2P reports delays. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 2023 - 13:06 PDT
      Update - We are investigating an issue with A2P reports delays. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 2023 - 12:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with A2P Reports. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 2023 - 11:59 PDT
      Message Status Update Failures Affecting MMS Messages for a Subset of Customers
      Update - Our engineers have identified the issue causing MMS message status update failures with Programmable Messaging for a subset of customers and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 30, 2023 - 03:09 PDT
      Update - Our engineers have identified the issue causing MMS message status update failures with Programmable Messaging for a subset of customers and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 29, 2023 - 03:36 PDT
      Update - Our engineers have identified the issue causing MMS message status update failures with Programmable Messaging for a subset of customers and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 28, 2023 - 11:46 PDT
      Update - Our engineers have identified the issue causing MMS message status update failures with Programmable Messaging for a subset of customers and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 28, 2023 - 03:40 PDT
      Identified - Our engineers have identified the issue causing MMS message status update failures with Programmable Messaging for a subset of customers and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 27, 2023 - 23:41 PDT
      Update - We continue to investigate MMS message status update failures with Programmable Messaging for a subset of customers. MMS statuses may fail to update, but MMS delivery is not affected. We will provide another update in 1 day or as soon as more information becomes available.
      Sep 27, 2023 - 19:23 PDT
      Update - We continue to investigate MMS message status update failures with Programmable Messaging for a subset of customers. MMS statuses may fail to update, but MMS delivery is not affected. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 27, 2023 - 03:23 PDT
      Update - We continue to investigate MMS message status update failures with Programmable Messaging for a subset of customers. MMS statuses may fail to update, but MMS delivery is not affected. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 26, 2023 - 19:33 PDT
      Update - We continue to investigate MMS message status update failures with Programmable Messaging for a subset of customers. MMS statuses may fail to update, but MMS delivery is not affected. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 26, 2023 - 15:33 PDT
      Update - We are investigating MMS message status update failures with Programmable Messaging for a subset of customers. MMS statuses may fail to update, but MMS delivery is not affected. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 2023 - 13:35 PDT
      Investigating - We are investigating MMS message status update failures with Programmable Messaging for a subset of customers. MMS statuses may fail to update, but MMS delivery is not affected. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 2023 - 12:37 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Three UK
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 28, 2023 - 15:00 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 28 September 2023 at 15:00 PDT until 01 October 2023 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.


      Impacted Products: Lookup SIM Swap, Lookup Identity Match
      Philippines Voice Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 2023 - 09:00 PDT
      Scheduled - Philippines Voice Carrier Partner Maintenance
      Our Voice carrier partner in the Philippines is conducting a series of planned maintenances from 26 September 2023 at 09:00 PDT until 04 October 2023 at 13:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio’s Philippines phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      26 September 2023 at 09:00 PDT until 26 September 2023 at 13:00 PDT

      27 September 2023 at 09:00 PDT until 27 September 2023 at 13:00 PDT

      03 October 2023 at 09:00 PDT until 03 October 2023 at 13:00 PDT

      04 October 2023 at 09:00 PDT until 04 October 2023 at 13:00 PDT
      PROGRAMMABLE MESSAGING Degraded Performance
      MMS Degraded Performance
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile
      Operational
      Conference
      Operational
      Recording
      Operational
      Queue
      Operational
      Text-to-Speech
      Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify
      Operational
      Authy App Operational
      Lookup
      Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING Operational
      Origination
      Operational
      Termination Operational
      FLEX Operational
      TaskRouter
      Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS
      Degraded Performance
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service
      Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center
      Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Degraded Performance
      SMS, APAC Operational
      SMS, Europe Degraded Performance
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Under Maintenance
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Under Maintenance
      Legacy Identity MatchAndAttributes Operational
      SMS, Middle East & Africa Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      US SMS Carrier Partner Maintenance Oct 2, 2023 00:30-03:30 PDT
      Our SMS carrier partner in the US is conducting a planned maintenance from 02 October 2023 at 00:30 PDT until 02 October 2023 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US short codes.
      Posted on Sep 26, 2023 - 16:38 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 2, 2023 13:00 - Oct 30, 2023 17:00 PDT
      The Tele2 network in Russia is conducting a series of planned maintenances from 02 October 2023 at 13:00 PDT until 30 October 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      02 October 2023 at 13:00 PDT until 02 October 2023 at 17:00 PDT

      04 October 2023 at 13:00 PDT until 04 October 2023 at 17:00 PDT

      09 October 2023 at 13:00 PDT until 09 October 2023 at 17:00 PDT

      11 October 2023 at 13:00 PDT until 11 October 2023 at 17:00 PDT

      16 October 2023 at 13:00 PDT until 16 October 2023 at 17:00 PDT

      18 October 2023 at 13:00 PDT until 18 October 2023 at 17:00 PDT

      23 October 2023 at 13:00 PDT until 23 October 2023 at 17:00 PDT

      25 October 2023 at 13:00 PDT until 25 October 2023 at 17:00 PDT

      30 October 2023 at 13:00 PDT until 30 October 2023 at 17:00 PDT
      Posted on Sep 22, 2023 - 07:21 PDT
      SMS Carrier Partner Maintenance - Multiple Countries Oct 2, 2023 13:00-19:00 PDT
      Our SMS carrier partner is conducting a planned maintenance from 02 October 2023 at 13:00 PDT until 02 October 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering to the below following carrier and country:



      Tunisie Telecom Tunisia

      Telmob Onatel Burkina Faso

      Etisalat United Arab Emirates
      Posted on Sep 24, 2023 - 23:02 PDT
      France Voice Carrier Partner Maintenance Oct 2, 2023 13:00-17:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 02 October 2023 at 13:00 PDT until 02 October 2023 at 17:00 PDT. During the maintenance window, there could be call failures to and from a subset of France phone numbers.
      Posted on Sep 29, 2023 - 15:03 PDT
      Russia SMS Carrier Maintenance - Beeline Oct 2, 2023 14:00-17:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 2 October 2023 at 14:00 PDT until 2 October 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Sep 28, 2023 - 03:55 PDT
      Czech Republic Voice Carrier Partner Maintenance Oct 2, 2023 16:30-17:00 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 October 2023 at 16:30 PDT until 02 October 2023 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects for calls to a subset of Twilio Czech Republic phone numbers.
      Posted on Jul 13, 2023 - 01:10 PDT
      US SMS Carrier Maintenance - Small US Carriers Oct 2, 2023 20:30 - Oct 3, 2023 02:30 PDT
      A subset of small US networks in the US is conducting a planned maintenance from 02 October 2023 at 20:30 PDT until 03 October 2023 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Posted on Sep 29, 2023 - 08:48 PDT
      US SMS Carrier Maintenance - US Cellular Oct 2, 2023 21:30 - Oct 3, 2023 01:30 PDT
      The US Cellular network in the USA is conducting a planned maintenance from 02 October 2023 at 21:30 PDT until 03 October 2023 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular USA handsets.
      Posted on Sep 26, 2023 - 04:07 PDT
      Canada Account Security Service Partner Maintenance Oct 2, 2023 23:00 - Oct 3, 2023 03:00 PDT
      Our service partner is conducting a planned maintenance from 02 October 2023 at 23:00 PDT until 03 October 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following county and carrier: Rogers Canada.



      Impacted Products:

      Verify Silent Network Auth

      Lookup Identity Match

      Lookup Line Type Intelligence [Twilio API]

      Lookup SIM Swap

      Legacy Identity MatchAndAttributes

      Posted on Sep 29, 2023 - 00:13 PDT
      Canada SMS Carrier Partner Maintenance Oct 3, 2023 09:00-11:00 PDT
      Our SMS carrier partner in Canada is conducting a planned maintenance from October 3 at 21:00 PDT until October 3 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada short codes.
      Posted on Sep 30, 2023 - 15:33 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile Oct 3, 2023 21:00 - Oct 4, 2023 04:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 03 October 2023 at 21:00 PDT until 04 October 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Posted on Sep 29, 2023 - 23:11 PDT
      SMS Carrier Partner Maintenance - Mexico Oct 3, 2023 23:00 - Oct 4, 2023 00:00 PDT
      Our SMS carrier partner in Mexico is conducting a planned maintenance from 03 October 2023 at 23:00 PDT until 04 October 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
      Posted on Sep 29, 2023 - 17:00 PDT
      Japan SMS Carrier Maintenance - KDDI Corporation Oct 4, 2023 03:00-13:00 PDT
      The KDDI Corporation network in Japan is conducting a planned maintenance from 04 October 2023 at 03:00 PDT until 04 October 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Corporation Japan handsets.
      Posted on Sep 26, 2023 - 21:07 PDT
      Account Security Carrier Partner Maintenance - Multiple Countries Oct 4, 2023 21:30-23:00 PDT
      Our carrier partners Three UK, H3G Austria, and Wind (Tre) Italy are conducting a planned maintenance from 04 October 2023 at 21:30 PDT until 04 October 2023 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK, H3G Austria and Wind (Tre) Italy customers.



      Impacted Products:

      Verify Silent Network Auth - Three UK, H3G Austria, Wind (Tre) Italy

      Lookup SIM Swap - Three UK, H3G Austria, Wind (Tre) Italy

      Lookup Identity Match - Three UK, Wind (Tre) Italy
      Posted on Sep 26, 2023 - 02:59 PDT
      Germany SMS Carrier Partner Maintenance Oct 5, 2023 01:00-02:00 PDT
      Our SMS carrier partner in Germany is conducting a planned maintenance from October 05 2023 at 01:00 PDT until October 05 2023 at 02:00 PDT . During the maintenance window, there could be intermittent delays delivering SMS to Germany handsets via Germany shortcode.
      Posted on Sep 28, 2023 - 07:38 PDT
      Thailand SMS Carrier Maintenance - DTAC Oct 10, 2023 10:00-11:00 PDT
      The DTAC network in Thailand is conducting a planned maintenance from 10 October 2023 at 10:00 PDT until 10 October 2023 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from DTAC Thailand handsets.
      Posted on Sep 29, 2023 - 08:37 PDT
      Thailand SMS Carrier Maintenance - DTAC Oct 17, 2023 10:00-11:00 PDT
      The DTAC network in Thailand is conducting a planned maintenance from 17 October 2023 at 10:00 PDT until 17 October 2023 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from DTAC Thailand handsets.
      Posted on Sep 29, 2023 - 08:40 PDT
      Malaysia SMS Carrier Maintenance - XOX Malaysia Oct 19, 2023 09:00-13:00 PDT
      The XOX Malaysia network in Malaysia is conducting a planned maintenance from 19 October 2023 at 09:00 PDT until 19 October 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Malaysia handsets.
      Posted on Sep 27, 2023 - 12:23 PDT
      Malaysia Messaging Carrier Maintenance - U Mobile Oct 19, 2023 09:00-13:00 PDT
      The U Mobile Network in Malaysia is conducting a planned maintenance from 19 October 2023 at 09:00 PDT until 19 October 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering messaging to and from U Mobile Network Malaysia handsets.
      Posted on Sep 27, 2023 - 11:12 PDT
      Canada Account Security Service Partner Maintenance Oct 24, 2023 23:00 - Oct 25, 2023 03:00 PDT
      Our service partner is conducting a planned maintenance from 24 October 2023 at 23:00 PDT until 25 October 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destination: Canada.


      Impacted Products:

      Verify Silent Network Auth

      Lookup Identity Match

      Lookup Line Type Intelligence [Twilio API]

      Lookup SIM Swap

      Legacy Identity MatchAndAttributes

      Posted on Sep 27, 2023 - 15:54 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Sep 30, 2023
      SMS Delivery Delays to Airtel Network in Ghana
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Ghana. This incident has been resolved.
      Sep 30, 21:29 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 19:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 17:46 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Airtel Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 15:46 PDT
      Investigating - We continue experiencing SMS delivery delays when sending messages to Airtel Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 14:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 12:43 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 11:43 PDT
      SMS Delivery Delays to Telenor Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. This incident has been resolved.
      Sep 30, 14:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 12:48 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 30, 11:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 30, 10:27 PDT
      SMS Delivery Delay To Claro Network In Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Brazil. This incident has been resolved.
      Sep 30, 00:34 PDT
      Monitoring - We're seeing recovery with SMS Delivery Delay to Claro Network In Brazil. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 22:52 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 19:30 PDT
      Monitoring - We're seeing recovery with SMS Delivery Delay to Claro Network In Brazil. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 17:47 PDT
      Investigating - We are investigating an issue with SMS Delivery Delay To Claro Network In Brazil. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 16:52 PDT
      Sep 29, 2023
      SMS Delivery Delays to Airtel Network in India
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in India. This incident has been resolved.
      Sep 29, 21:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 19:15 PDT
      Update - We are still investigating an issue with SMS Delivery Delays to Airtel Network in India. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Sep 29, 17:38 PDT
      Investigating - We are investigating an issue with SMS Delivery Delays to Airtel Network in India. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 16:41 PDT
      SMS Delivery Delays to Vodafone Network in Italy
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Vodafone Network in Italy. This incident has been resolved.
      Sep 29, 20:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 18:46 PDT
      Update - We are still investigating an issue with SMS Delivery Delays to Vodafone Network in Italy. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Sep 29, 17:10 PDT
      Investigating - We are investigating an issue with SMS Delivery Delays to Vodafone Network in Italy. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 16:12 PDT
      WhatsApp Inbound Message Delay
      Resolved - Between 2:40 pm - 3:41 pm PT (September 29, 2023) customers using WhatsApp maybe have experienced a delay in receiving inbound messages or message delivery receipts. The issue has now been resolved.
      Sep 29, 17:39 PDT
      SMS Delivery Report Delays to US Mobile Network Carriers From a Subset of Short-Codes
      Resolved - This incident has been resolved.
      Sep 29, 16:25 PDT
      Monitoring - We're seeing recovery in receiving message delivery reports to US Mobile network carriers from a subset of short codes. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 14:35 PDT
      Update - We continue experiencing delays in receiving message delivery reports to US Mobile network carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 11:50 PDT
      Update - We are still experiencing delays in receiving message delivery reports to US Mobile network carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 10:00 PDT
      Investigating - We are experiencing delays in receiving message delivery reports to US Mobile network carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 09:02 PDT
      SMS Delivery Delays to IUSACell/UneFon Network in Mexico
      Resolved - This incident has been resolved.
      Sep 29, 12:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to IUSACell/UneFon network in Mexico via a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 11:09 PDT
      Update - We are experiencing SMS delivery delays when sending messages to IUSACell/UneFon network in Mexico via a subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 09:15 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to IUSACell/UneFon network in Mexico via a subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 08:16 PDT
      SMS Delivery Delays to T-Mobile Network in the US
      Resolved - This incident has been resolved.
      Sep 29, 12:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages over short-code, toll-free, and long-code numbers to T-Mobile network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 10:24 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages over short-code, toll-free, and long-code numbers to T-Mobile network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 09:23 PDT
      Certain Subset of Account Friendlynames Have Wrongly Encoded Non-ASCII Characters
      Resolved - Account friendlynames incident has been resolved and service is operating normally at this time.
      Sep 29, 11:58 PDT
      Monitoring - Account friendlynames values are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes minutes or as soon as more information becomes available.
      Sep 29, 11:34 PDT
      Update - We continue investigating issues with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 29, 10:29 PDT
      Update - We continue investigating issue with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 29, 06:35 PDT
      Update - We continue to investigate issue with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 04:37 PDT
      Update - We are investigating an issue with certain subset of account friendlynames have wrongly encoded non-ascii characters. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 03:43 PDT
      Investigating - Our monitoring systems have detected a potential issue with account friendly names. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 03:10 PDT
      Malformed Conversations APNS Notification Payloads
      Resolved - APNS push notifications payloads from Conversations incident has been resolved and service is operating normally at this time.
      Sep 29, 07:41 PDT
      Update - We continue observing recovery in APNS push notifications payloads from Conversations. To ensure full service stability, we'll continue monitoring for some time. We'll provide an update in 24 hours or as soon as we have more information.
      Sep 28, 09:38 PDT
      Update - We continue to observe recovery in APNS push notifications payloads from Conversations. We'll continue monitoring for some time to ensure service stability. We'll provide an update in 24 hours or as soon as we have more information.
      Sep 27, 09:14 PDT
      Update - APNS push notifications payloads from Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 27, 08:23 PDT
      Monitoring - APNS push notifications payloads from Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 27, 07:45 PDT
      Update - We are investigating an issue with malformed APNS push notifications payloads from Conversations. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 27, 06:53 PDT
      Investigating - Our engineers are currently investigating the customer impact of a retroactive issue with APNS push notifications. We will follow up and provide customer impact details within 2 hours.
      Sep 27, 06:04 PDT
      Toll-Free Verification Returning 500s Errors
      Resolved - Toll-free verification was degraded for 7 minutes between 6:59 am and 07:06 Pacific Time on 09/29/2023. During this period of time customers may have experienced 500s errors. The issue has now been resolved.
      Sep 29, 07:32 PDT
      Investigating - Our engineers are currently investigating the customer impact of a retroactive issue with toll-free verification returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 07:15 PDT
      SMS Failures to India Airtel Numbers
      Resolved - SMS to India Airtel service was degraded for 3 days aprox. We estimate that the impacted initially started on 09/25/2023 and ended by 09/28/2023 at 2:00 AM Pacific Time. During this period of time, customers may have not been able to send SMS messages to a subset of Airtel India numbers. The issue has now been resolved.
      Sep 29, 07:12 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with receiving API rejections with error code 21614 for messaging API when trying to send SMS messages to Indian Airtel numbers. This incident has been resolved. We will follow up and provide customer impact details within 2 hours.
      Sep 29, 05:00 PDT
      Account Security Canada API Errors
      Resolved - Account Security Canada API errors incident has been resolved and service is operating normally at this time.
      Sep 29, 07:08 PDT
      Monitoring - We have started seeing recovery with Account Security Canada API errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 05:09 PDT
      Update - We are investigating an issue with Account Security Canada API errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 04:19 PDT
      Investigating - Our monitoring systems have detected a potential issue with Canada API errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 29, 03:58 PDT
      SMS Delivery Delays to T-Mobile Network in Netherlands
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in Netherlands. This incident has been resolved.
      Sep 29, 03:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 02:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 01:15 PDT
      SMS Delivery Failures to Smart Network in Philippines
      Resolved - We are no longer experiencing SMS delivery failures to Smart Network in Philippines. This incident has been resolved.
      Sep 29, 03:20 PDT
      Monitoring - We are observing successful SMS delivery to Smart Network in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 29, 01:28 PDT
      Investigating - We are experiencing SMS delivery failures to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 29, 01:14 PDT
      US SMS Partner Carrier Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 29, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 19:00 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a series of planned maintenances from 27 September 2023 at 19:00 PDT until 29 September 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via shortcode.



      Note, the maintenance will be carried out on each of the following dates and times:


      27 September 2023 at 19:00 PDT until 28 September 2023 at 02:00 PDT


      28 September 2023 at 19:00 PDT until 29 September 2023 at 02:00 PDT
      Sep 25, 23:42 PDT
      Sep 28, 2023
      Elastic Sip Trunking Termination Configuration View Errors
      Resolved - Elastic Sip Trunking Termination Configuration in Console is operating normally at this time.
      Sep 28, 15:36 PDT
      Monitoring - Elastic Sip Trunking Termination Configuration in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 28, 15:06 PDT
      Update - We are investigating a service interruption with Elastic Sip Trunking Console Termination configuration. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 14:33 PDT
      Investigating - Our monitoring systems have detected a potential issue Elastic Sip Trunking. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 28, 14:13 PDT
      SMS Delivery Delays to Djezzy Network in Algeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Djezzy network in Algeria. This incident has been resolved.
      Sep 28, 15:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Djezzy network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 13:26 PDT
      Update - We are experiencing SMS delivery delays to Djezzy network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 12:05 PDT
      Investigating - We are experiencing SMS delivery delays to Djezzy network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 10:55 PDT
      SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Verizon and AT&T. This incident has been resolved.
      Sep 28, 15:15 PDT
      Monitoring - We are observing successful MMS/SMS delivery to Verizon and AT&T networks in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 13:21 PDT
      Update - SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US for a subset of Long Codes. Our vendor management team is on a bridge with a downstream partner to work toward resolution. Customers may be experiencing delivery failures with a 30007 error for any traffic toward Verizon and AT&T. We will update in one hour with more information.
      Sep 28, 12:48 PDT
      Update - We have confirmed that MMS/SMS short code is not affected by the ongoing incident. We are experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. We are actively investigating the and will provide another update in 30 minutes or as soon as possible.
      Sep 28, 12:19 PDT
      Update - We are experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 28, 12:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 28, 11:54 PDT
      Service Disruption in Twilio API-s in the IE1 Region, in Ireland
      Resolved - We're making a correction to the existing post https://status.twilio.com/incidents/cjpncc0g8k15. Twilio Programable Chat and Conversations public APIs in IE1 region, in Ireland were degraded for 5 minutes between 9:56 and 10:00 Pacific Time on 09/28/2023. During this period of time customers may have experienced 500s errors. The issue has now been resolved.
      Sep 28, 11:59 PDT
      Service Disruption in all Twilio API-s (Conversations API, Programmable Chat, Voice) in the IE1 Region
      Resolved - Twilio Programable Chat and Conversations public APIs in all Twilio API-s (Conversations API, Programmable Chat, Voice) were degraded for 5 minutes between 9:56 and 10:00 Pacific Time on 09/28/2023. During this period of time customers may have experienced 500s errors. The issue has now been resolved.

      *We're making a correction to this post, please check impact details at https://status.twilio.com/incidents/dglrb2zhzq1w
      Sep 28, 11:05 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Conversations and Programmable Chat API. We will follow up and provide customer impact details within 2 hours.
      Sep 28, 10:48 PDT
      Voice Suspension Banner in the Console in Active Accounts
      Resolved - This Console incident has been resolved and service is operating normally at this time.
      Sep 28, 09:52 PDT
      Monitoring - The incident causing Voice Account Suspension banner in the Console is now resolved. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 28, 09:17 PDT
      Identified - Our engineers have identified the issue in the Console and are actively working to deploy a fix. Customers may see the banner: ‘’Voice has been suspended. Your account has been suspended from making and receiving voice call due to potentially fraudulent activity’’. Accounts remain active and operating. We expect to provide another update in 30 minutes or as soon as more information becomes available
      Sep 28, 08:58 PDT
      Update - We are investigating an issue with the console. Customer are seeing a Voice Suspension Banner, but accounts remain active and operating. We expect to provide another update in 30 minutes or as soon as more information becomes available
      Sep 28, 08:35 PDT
      Investigating - Our monitoring systems have detected a potential issue in the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 28, 08:24 PDT
      SMS Delivery Delays to Vodafone Network in Ghana
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Ghana. This incident has been resolved.
      Sep 28, 06:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 04:33 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 28, 02:43 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 28, 01:45 PDT
      SMS Delivery Delay To Zain Network In Iraq.
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network In Iraq. This incident has been resolved.
      Sep 28, 01:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network In Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 23:39 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 22:26 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 27, 21:32 PDT
      Sep 27, 2023
      Account Security Carrier Partner Maintenance - Multiple Countries
      Completed - The scheduled maintenance has been completed.
      Sep 27, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 21:31 PDT
      Scheduled - Our carrier partners Three UK, H3G Austria, and Wind (Tre) Italy are conducting a planned maintenance from 27 September 2023 at 21:30 PDT until 27 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK, H3G Austria and Wind (Tre) Italy customers.



      Impacted Products:



      Verify Silent Network Auth - Three UK, H3G Austria, Wind (Tre) Italy

      Lookup SIM Swap - Three UK, H3G Austria, Wind (Tre) Italy

      Lookup Identity Match - Three UK, Wind (Tre) Italy
      Sep 19, 03:24 PDT
      Iraq SMS Carrier Maintenance - Zain
      Completed - The scheduled maintenance has been completed.
      Sep 27, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 18:01 PDT
      Scheduled - The Zain network in Iraq is conducting a series of planned maintenances from 16 September 2023 at 18:00 PDT until 27 September 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Iraq handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      16 September 2023 at 18:00 PDT until 16 September 2023 at 22:00 PDT

      17 September 2023 at 18:00 PDT until 17 September 2023 at 22:00 PDT

      18 September 2023 at 18:00 PDT until 18 September 2023 at 22:00 PDT

      19 September 2023 at 18:00 PDT until 19 September 2023 at 22:00 PDT

      20 September 2023 at 18:00 PDT until 20 September 2023 at 22:00 PDT

      21 September 2023 at 18:00 PDT until 21 September 2023 at 22:00 PDT

      22 September 2023 at 18:00 PDT until 22 September 2023 at 22:00 PDT

      23 September 2023 at 18:00 PDT until 23 September 2023 at 22:00 PDT

      24 September 2023 at 18:00 PDT until 24 September 2023 at 22:00 PDT

      25 September 2023 at 18:00 PDT until 25 September 2023 at 22:00 PDT

      26 September 2023 at 18:00 PDT until 26 September 2023 at 22:00 PDT

      27 September 2023 at 18:00 PDT until 27 September 2023 at 22:00 PDT
      Sep 11, 18:05 PDT
      Kazakhstan SMS Carrier Maintenance - Kcell
      Completed - The scheduled maintenance has been completed.
      Sep 27, 18:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 11:00 PDT
      Scheduled - The Kcell network in Kazakhstan is conducting a planned maintenance from 27 September 2023 at 11:00 PDT until 27 September 2023 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kcell Kazakhstan handsets.
      Sep 25, 07:48 PDT
      Russia SMS Carrier Maintenance - Megafon, Yota and Beeline
      Completed - The scheduled maintenance has been completed.
      Sep 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 13:00 PDT
      Scheduled - The Megafon, Yota and Beeline networks in Russia is conducting a planned maintenance from 27 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon, Yota and Beeline Russia handsets.
      Sep 22, 07:39 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 13:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a series of planned maintenances from 18 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio's France phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      18 September 2023 at 13:00 PDT until 18 September 2023 at 17:00 PDT

      20 September 2023 at 13:00 PDT until 20 September 2023 at 17:00 PDT

      25 September 2023 at 13:00 PDT until 25 September 2023 at 17:00 PDT

      27 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT
      Sep 8, 08:52 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Sep 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 4, 13:02 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 04 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      04 September 2023 at 13:00 PDT until 04 September 2023 at 17:00 PDT

      06 September 2023 at 13:00 PDT until 06 September 2023 at 17:00 PDT

      11 September 2023 at 13:00 PDT until 11 September 2023 at 17:00 PDT

      13 September 2023 at 13:00 PDT until 13 September 2023 at 17:00 PDT

      18 September 2023 at 13:00 PDT until 18 September 2023 at 17:00 PDT

      20 September 2023 at 13:00 PDT until 20 September 2023 at 17:00 PDT

      25 September 2023 at 13:00 PDT until 25 September 2023 at 17:00 PDT

      27 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT
      Aug 28, 08:39 PDT
      SMS Delivery Delays to CTBC Celular Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular network in Brazil. This incident has been resolved.
      Sep 27, 16:06 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 14:14 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 27, 13:29 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 11:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 27, 10:26 PDT
      Issue with Shortened Link Callback Events
      Resolved - The issue with delays in Shortened Link Callback Events using Messaging Services has been resolved, and the service is functioning normally at this time.
      Sep 27, 14:02 PDT
      Monitoring - We are seeing recovery in issue with Shortened Link Callback Events using Messaging Services. We expect to provide another update in 30 minutes or as soon as more information becomes available
      Sep 27, 13:32 PDT
      Update - We are investigating an issue with delay in Shortened Link Callback Events using Messaging Services. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 27, 13:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with delay in Callback Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 27, 13:04 PDT
      Japan SMS Carrier Maintenance - Rakuten Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 27, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 06:00 PDT
      Scheduled - The Rakuten Mobile network in Japan is conducting a series of planned maintenance from 26 September 2023 at 06:00 PDT until 27 September 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile Japan handsets.



      26 September 2023 at 06:00 PDT until 26 September 2023 at 13:00 PDT

      27 September 2023 at 06:00 PDT until 27 September 2023 at 13:00 PDT
      Sep 23, 08:28 PDT
      Japan SMS Carrier Maintenance - KDDI Corporation
      Completed - The scheduled maintenance has been completed.
      Sep 27, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 11:01 PDT
      Scheduled - The KDDI Corporation network in Japan is conducting a planned maintenance from 27 September 2023 at 11:00 PDT until 27 September 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Corporation Japan handsets.
      Sep 18, 17:54 PDT
      SMS Delivery Delays and Failures to SMS to K-Telecom Network in Russia
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to K-Telecom network in Russia. This incident has been resolved.
      Sep 27, 06:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to K-Telecom network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 27, 05:01 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 27, 03:48 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 26, 23:58 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 21:58 PDT
      Investigating - We are still experiencing SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 20:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to K-Telecom network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 18:58 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 26, 10:54 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 26, 09:05 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to K-Telecom network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 07:58 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 27, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 27, 04:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 27 September 2023 at 04:00 PDT until 27 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio Australia phone numbers.
      Sep 18, 23:59 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 27, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 22:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 26 September 2023 at 22:00 PST until 27 September 2023 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Sep 25, 17:32 PDT
      Sep 26, 2023
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 26, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 21:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 26 September 2023 at 21:00 PDT until 26 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via subset of short codes.
      Sep 22, 06:55 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 26, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 22:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 26 September 2023 at 22:00 PDT until 26 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio’s France phone numbers.
      Sep 20, 07:34 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Sep 26, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 15:15 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 26 September 2023 at 15:15 PDT until 26 September 2023 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.
      Sep 25, 08:19 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Sep 26, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 26, 19:01 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 26 September 2023 at 19:00 PDT until 26 September 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Sep 22, 06:10 PDT
      Failures Onboarding of New Integrations During Dialogflow CX One-Click Integration From Dialogflow CX Console
      Resolved - The issue affecting one-click onboarding of new Dialogflow CX agents has been resolved and Dialogflow is operating normally at this time.
      Sep 26, 13:15 PDT
      Update - We are continuing to investigate failures to onboard new Dialogflow CX agents through the one-click integration in Dialogflow CX console. Customers may be unable to successfully complete the one-click integration sign up flow through one-click connector integration. Dialogflow agents already integrated and in operation are not affected. We expect to provide another update in 2 hours or as soon as more information becomes available
      Sep 26, 13:01 PDT
      Update - We are investigating failures to onboard new Dialogflow CX agents through the one-click integration in Dialogflow CX console. Customers may be unable to successfully complete the one-click integration sign up flow through one-click connector integration. Dialogflow agents already integrated and in operation are not affected. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 26, 12:03 PDT
      Investigating - Our monitoring systems have detected a potential issue Dialogflow Agent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 11:40 PDT
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the Console Sub-accounts Navigation issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. The incident was already resolved. If customers are unable to see the data, we suggest logging out/in again and clearing browser cookies. All systems are operational.
      Sep 26, 11:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with Console Sub-accounts Navigation. This issue was reported at https://status.twilio.com/incidents/tns3v8mqp88l, but since the post was resolved, we'll continue to provide updates in this current post to continue investigating customer reports. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 11:32 PDT
      Delays in the Availability of Conference Insights Summary Records
      Resolved - Conference Insights summary records incident has been resolved and service is operating normally at this time.
      Sep 26, 11:36 PDT
      Monitoring - Conference Insights summary records via the console and API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes minutes or as soon as more information becomes available.
      Sep 26, 11:02 PDT
      Identified - Our engineers have identified the issue causing delays in the availability of Conference Insights summary records via the console and API. They’re currently taking action to reduce delays. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 26, 10:40 PDT
      Update - We are experiencing delays in the availability of Conference Insights summary records via the console and API. Our engineers are currently investigating the issue and we expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 26, 09:50 PDT
      Investigating - Our monitoring systems have detected a potential issue Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 09:31 PDT
      Console Sub-accounts Navigation Redirects Back to Dashboard
      Resolved - Console sub-account navigation incident has been resolved and service is operating normally at this time.
      Sep 26, 09:03 PDT
      Monitoring - We're seeing recovery in Console sub-account navigation. We will continue to monitor for system stability. We'll provide another update in 30 minutes minutes or as soon as more information becomes available.
      Sep 26, 08:35 PDT
      Update - We are investigating issue with the navigation in the Console. Customers are unable to switch between subaccounts. Choosing a subaccount from the subaccount list redirects back to the parent account dashboard, instead of a subaccount. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 26, 07:59 PDT
      Investigating - Our monitoring systems have detected a potential issue with the console sub-acocunt's navigation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 07:50 PDT
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the file processing issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 26, 01:07 PDT
      Investigating - Our monitoring systems have detected a potential issue with processing a file. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 26, 00:44 PDT
      Sep 25, 2023
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Sep 25, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 21:31 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 25 September 2023 at 21:30 PDT until 25 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Sep 23, 06:38 PDT
      Ukraine SMS Carrier Maintenance - Astelit
      Completed - The scheduled maintenance has been completed.
      Sep 25, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 16:00 PDT
      Scheduled - The Astelit network in Ukraine is conducting a planned maintenance from 25 September 2023 at 16:00 PDT until 25 September 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Astelit Ukraine handsets.
      Sep 20, 21:51 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Sep 25, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia is conducting a planned maintenance from 25 September 2023 at 13:00 PDT until 25 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Sep 21, 06:41 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Sep 25, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 25 September 2023 at 14:00 PDT until 25 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Sep 20, 05:55 PDT
      SMS Delivery Delays to CTBC Cellular SA Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Cellular SA network in Brazil. This incident has been resolved.
      Sep 25, 12:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Cellular SA network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 25, 10:09 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Cellular SA network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 25, 08:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Cellular SA network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 25, 07:17 PDT
      SMS Delivery Delays to IUSA Cell Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to IUSA Cell network in Mexico. This incident has been resolved.
      Sep 25, 11:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to IUSA Cell network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 25, 09:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to IUSA Cell network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 25, 08:47 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 25, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 24 September 2023 at 23:00 PDT until 25 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 19, 18:54 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 25, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 22:01 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 24 September 2023 at 22:00 PDT until 25 September 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Sep 22, 00:22 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 25, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 00:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 25 September 2023 at 00:30 PDT until 25 September 2023 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Sep 20, 23:29 PDT
      Call Failures to Singapore Phone Numbers From Twilio International Phone Numbers
      Resolved - Call failures to Singapore Numbers from Twilio International phone numbers has been resolved and voice calls are operating normally at this time.
      Sep 25, 01:46 PDT
      Monitoring - We have started seeing recovery for calls to Singapore numbers from Twilio International phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 24, 23:54 PDT
      Update - We are observing call failures to Singapore phone numbers from Twilio International phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 24, 23:20 PDT
      Investigating - We've become aware of a potential issue with call failures to Singapore Numbers from Twilio International phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 24, 23:05 PDT
      France SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 25, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 22:01 PDT
      Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 24 September 2023 at 22:00 PDT until 25 September 2023 at 00:00 PDT. During the maintenance window, there could be intermittent SMS delays delivering to and from France handsets via a subset of France longcodes.
      Sep 11, 03:31 PDT
      Sep 24, 2023
      Germany Account Security Carrier Partner Maintenance - Deutsche Telekom
      Completed - The scheduled maintenance has been completed.
      Sep 24, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 23, 23:00 PDT
      Scheduled - Our carrier partner Deutsche Telekom is conducting a planned maintenance from 23 September 2023 at 23:00 PDT until 24 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Deutsche Telekom customers.


      Impacted Products: Silent Network Authentication (SNA), Lookup SIM Swap, Lookup Identity Match
      Sep 14, 16:22 PDT
      Singapore Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 24, 15:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 09:00 PDT
      Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 24 September 2023 at 09:00 PDT until 24 September 2023 at 15:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Singapore phone numbers.
      Sep 8, 22:56 PDT
      New Zealand SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 24, 14:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 14:01 PDT
      Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 24 September 2023 at 14:00 PDT until 24 September 2023 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets via a subset of Shortcodes.
      Sep 21, 03:47 PDT
      SMS Delivery Delays to Claro Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Brazil. This incident has been resolved.
      Sep 24, 04:33 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 24, 02:46 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 24, 01:55 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 23:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 23, 22:55 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays To Claro Network In Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 23, 22:46 PDT
      Sep 23, 2023
      SMS Delivery Report Failures to Zong Network in Pakistan
      Resolved - We are no longer experiencing delivery report failures when sending messages to Zong Network in Pakistan. This incident has been resolved.
      Sep 23, 23:03 PDT
      Monitoring - We are observing recovery in SMS delivery report failures when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 21:08 PDT
      Update - We continue to experience SMS delivery report failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
      Sep 23, 17:54 PDT
      Update - We continue to experience SMS delivery report failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 16:02 PDT
      Investigating - We are experiencing SMS delivery report failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 23, 15:09 PDT
      SMS Delivery Receipt Delay to Telefonica Network in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Colombia. This incident has been resolved.
      Sep 23, 12:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 11:06 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 23, 05:26 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 22, 22:17 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 22, 18:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network In Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 17:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 17:00 PDT
      SMS Delivery Failures to Zain Network in Iraq
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain network in Iraq. This incident has been resolved.
      Sep 23, 07:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 05:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 23, 02:41 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 22, 22:42 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 20:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 20:01 PDT
      Planned Maintenance for Flex Insights Historical Reporting
      Completed - The scheduled maintenance has been completed.
      Sep 23, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 23, 01:00 PDT
      Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, September 23rd, 2023, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 2 hours. During the maintenance window Flex Insights Historical Reporting access will be unavailable.
      Sep 11, 02:32 PDT
      Sep 22, 2023
      SMS Delivery Failures to Zong Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zong Network in Pakistan. This incident has been resolved.
      Sep 22, 23:04 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 22:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 21:01 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zong in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 22, 17:34 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zong in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 15:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zong in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 14:53 PDT
      Possible Connectivity Issue on Super SIM
      Resolved - The connectivity issues on Super SIM has been resolved and Super Sim is operating normally at this time.
      Sep 22, 22:05 PDT
      Update - Super SIM is now operating normally. We are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 20:31 PDT
      Monitoring - Super SIM is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 22, 20:09 PDT
      Investigating - We have identified some unusual patterns in traffic from our carrier partner that is preferred in a number of countries around the world, including the United States, that could indicate some devices are having trouble connecting. We have been unable to reproduce any connection issues via our own tests and we have thus far received limits reports of issues. As such, we have opted to not block any carrier partner and network combinations as this could result to wide spread connectivity issues for other customers not impacted around the world. However, if you are currently severely impacted by connectivity issues, you can request our support team block connections on the impacted connectivity partner to see if switching to other IMSIs can improve your connectivity.

      In the United States, it appears that the issue may be more likely on T-Mobile; however, that the more noticeable decline in connections on T-Mobile may be coincidental as we are still investigating the matter with our carrier partner.If you have a Network Access Profile with only T-Mobile enabled, your devices may be able to reconnect after enabling AT&T and/or Verizon. For connectivity issues in the US, we suggest first adjusting networks allowed by your Network Access Profile before we block carrier partners to force your SIMs to fallback to other IMSIs on your Super SIMs.
      Sep 22, 16:13 PDT
      Identified - We have identified some unusual patterns in traffic from our carrier partner that is preferred in a number of countries around the world, including the United States, that could indicate some devices are having trouble connecting. We have been unable to reproduce any connection issues via our own tests and we have thus far received limits reports of issues. As such, we have opted to not block any carrier partner and network combinations as this could result to wide spread connectivity issues for other customers not impacted around the world. However, if you are currently severely impacted by connectivity issues, you can request our support team block connections on the impacted connectivity partner to see if switching to other IMSIs can improve your connectivity.

      In the United States, it appears that the issue may be more likely on T-Mobile; however, that the more noticeable decline in connections on T-Mobile may be coincidental as we are still investigating the matter with our carrier partner.If you have a Network Access Profile with only T-Mobile enabled, your devices may be able to reconnect after enabling AT&T and/or Verizon. For connectivity issues in the US, we suggest first adjusting networks allowed by your Network Access Profile before we block carrier partners to force your SIMs to fallback to other IMSIs on your Super SIMs.
      Sep 22, 16:11 PDT
      Update - Our engineering team is investigating reports of connectivity issues on Super SIM. If you are experiencing a disruption to connectivity, please contact customer support with impacted ICCIDs and countries. We will provide an update within 4 hours or as soon as more information becomes available.
      Sep 22, 15:32 PDT
      Update - Our engineering team is investigating reports of connectivity issues on Super SIM. If you are experiencing a disruption to connectivity, please contact customer support with impacted ICCIDs and countries. We will provide an update within 2 hours or as soon as more information becomes available.
      Sep 22, 13:35 PDT
      Update - Our engineering team is investigating reports of connectivity issues on Super SIM. If you are experiencing a disruption to connectivity, please contact customer support with impacted ICCIDs and countries. We will provide an update within 1 hour or as soon as more information becomes available
      Sep 22, 12:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 22, 11:00 PDT
      Requests Failed Due to a Downstream Latency Issues in Flex
      Resolved - Some requests to create channels in Flex failed due to downstream latency has been resolved, and is operating normally at this time.
      Sep 22, 13:17 PDT
      Update - We are investigating delays in billing for Flex. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 22, 13:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex (billing). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 22, 12:46 PDT
      SMS Delivery Receipt Delays To Globe Network in Philippines
      Resolved - We are no longer experiencing SMS delivery receipt delays when sending messages to Globe network in the Philippines. This incident has been resolved.
      Sep 22, 08:41 PDT
      Monitoring - We are observing recovery in SMS delivery receipt delays when sending messages to Globe network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 06:41 PDT
      Update - We are still experiencing SMS delivery receipt delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 04:49 PDT
      Investigating - We are experiencing SMS delivery receipt delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 03:51 PDT
      500 Errors in the Console After Completing Payments Successfully
      Resolved - The issue with billing for a subset of customers has been resolved, and customers no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is operating normally at this time.
      Sep 22, 08:25 PDT
      Monitoring - We're seeing recovery in the billing for a subset of customers. Customers should no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 22, 07:53 PDT
      Update - We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 1 day or as soon as more information becomes available.
      Sep 21, 22:53 PDT
      Update - We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 06:52 PDT
      Investigating - The previous update was sent by mistake. We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 06:38 PDT
      Monitoring - We're seeing recovery in 500 errors in the Console after completing payments successfully through PayPal payment method. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 21, 06:04 PDT
      Update - We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 02:26 PDT
      Update - We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 20, 18:32 PDT
      Update - We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 20, 14:39 PDT
      Update - We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 12:40 PDT
      Update - We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 11:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with the console potentially showing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 10:53 PDT
      SMS Delivery Receipt Delays to New Zealand From Short Code Sender IDs
      Resolved - We are no longer experiencing delivery delays when sending messages to New Zealand from Short code sender IDs. This incident has been resolved.
      Sep 22, 05:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to New Zealand from Short code sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 03:33 PDT
      Update - We are experiencing SMS delivery delays when sending messages to New Zealand from Short code sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 Hours or as soon as more information becomes available.
      Sep 22, 02:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to New Zealand from Short code sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
      Sep 22, 01:49 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 22, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 21, 21:00 PDT
      Scheduled - A subset of small US networks in the US is conducting a planned maintenance from 21 September 2023 at 21:00 PDT until 22 September 2023 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Sep 14, 08:25 PDT
      Malaysia SMS Carrier Maintenance - Maxis
      Completed - The scheduled maintenance has been completed.
      Sep 22, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 21, 21:00 PDT
      Scheduled - The Maxis network in Malaysia is conducting an emergency maintenance from 21 September 2023 at 21:00 PDT until 22 September 2023 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Maxis Malaysia handsets.
      Sep 21, 03:19 PDT
      Sep 21, 2023
      SMS Delivery Report Failure To Zong Network In Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. This incident has been resolved.
      Sep 21, 21:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong Network In Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 21, 19:13 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 21, 18:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      Sep 21, 16:13 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Sep 21, 15:27 PDT
      SMS Delivery Delays and Failures to TNM Network in Malawi
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to TNM network in Malawi. This incident has been resolved.
      Sep 21, 15:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to TNM network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 21, 13:18 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 21, 09:43 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 21, 07:38 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Sep 21, 06:41 PDT
      Delayed Emails in Regards to Verify
      Resolved - The email channel for Verify has been resolved and is operating normally at this time.
      Sep 21, 14:59 PDT
      Monitoring - Email channel for Verify in regards to elevated number of 5xx errors and latency is/are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 13:59 PDT
      Investigating - We are investigating delays in the email channel for Verify in regards to elevated number of 5xx errors and latency. We expect to provide another update in 1 hours or as soon as more information becomes available
      Sep 21, 13:15 PDT
      Conversations API Issues
      Resolved - Twilio's conversations API was degraded for 4 minutes between 09:14 and 09:17 Pacific Time on 09/21/2023. During this period of time, customers may have experienced HTTP 500 responses on message creation after a delay of 20 seconds. The issue has now been resolved.
      Sep 21, 11:03 PDT
      Incorrect WaitUrlMethod Parameter in Flex and TaskRouter
      Resolved - The method defined, is not being adhered to, has been resolved and Flex and TaskRouter are operating normally at this time.
      Sep 21, 09:31 PDT
      Monitoring - Flex and TaskRouter are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 08:31 PDT
      Update - We are investigating an issue with the waitUrlMethod parameter, in Flex and TaskRouter. Customers may find that the method defined, is not being adhered to. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 07:31 PDT
      Investigating - Our monitoring systems have detected a potential issue TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 21, 07:14 PDT
      Potential Issue With One of the Internal Services
      Resolved - Internal services incident has been resolved and service is operating normally at this time.
      Sep 21, 06:34 PDT
      Monitoring - Internal services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 21, 06:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with one of the internal services which caused delay in data replication for accounts in Ireland and Australia regions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 05:05 PDT
      Identified - Our monitoring systems have detected a potential issue with one of the internal services which caused delay in data replication for accounts in Ireland and Australia regions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 05:05 PDT
      Investigating - Our monitoring systems have detected a potential issue with one of the internal services which could impact data replication of accounts across regions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 21, 04:39 PDT
      US SMS Carrier Maintenance - US Cellular
      Completed - The scheduled maintenance has been completed.
      Sep 21, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 21:30 PDT
      Scheduled - The US Cellular network in the US is conducting an emergency maintenance from 20 September 2023 at 21:30 PDT until 21 September 2023 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Sep 18, 07:15 PDT
      SMS Delivery Delays to US Cellular Corp Network in US over a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Cellular Corp Network. This incident has been resolved.
      Sep 21, 00:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to US Cellular Corp Network in US over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 23:40 PDT
      Account Security Carrier Partner Maintenance - Multiple Countries
      Completed - The scheduled maintenance has been completed.
      Sep 21, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 22:00 PDT
      Scheduled - Our carrier partners Three UK, H3G Austria, and Wind (Tre) Italy are conducting a planned maintenance from 20 September 2023 at 22:00 PDT until 21 September 2023 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK, H3G Austria and Wind (Tre) Italy customers.Impacted Products:
      Verify Silent Network Auth - Three UK, H3G Austria, Wind (Tre) Italy
      Lookup SIM Swap - Three UK, H3G Austria, Wind (Tre) Italy
      Lookup Identity Match - Three UK, Wind (Tre) Italy
      Sep 14, 12:30 PDT
      Sep 20, 2023
      SMS Delivery Delays to Moov Network in Gabon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Gabon. This incident has been resolved.
      Sep 20, 20:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 18:51 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
      Sep 20, 15:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 19, 23:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 19, 15:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 11:13 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 09:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 08:01 PDT
      SIP Domain List Data Cannot be Retrieved in the Console
      Resolved - The issue with retrieving Voice SIP Domains in the Console has been resolved and retrieving Voice SIP Domains in the Console is operating normally at this time.
      Sep 20, 20:04 PDT
      Monitoring - Retrieving Voice SIP Domains in the Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 20, 19:37 PDT
      Identified - Our engineers have identified the issue when retrieving Voice SIP Domains in the Console, and are working to deploy a fix.
      We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 20, 17:21 PDT
      Update - We are investigating an issue with retrieving Voice SIP Domains in the Console. Customers may experience an error when requesting the data list in the Voice SIP Domain section.
      We expect to provide another update in 2 hours or as soon as more information becomes available
      Sep 20, 15:27 PDT
      Update - We are investigating an issue with retrieving Voice SIP Domains in the Console. Customers may experience an error when requesting the data list.
      We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 20, 14:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with retrieving Voice SIP Domains in the Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 14:03 PDT
      SMS Delivery Delays to Movilnet Network in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to to Movilnet Network in Venezuela. This incident has been resolved.
      Sep 20, 17:27 PDT
      Update - We are observing recovery in /SMS delivery delays when sending messages to Movilnet Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 17:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movilnet Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 15:25 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movilnet Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 14:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movilnet Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 13:28 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Sep 20, 14:21 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 11:20 PDT
      Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 20 September 2023 at 11:20 PDT until 20 September 2023 at 14:20 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Sep 19, 07:18 PDT
      Issues With Toll-free Verification Status Change Webhooks in Event Streams
      Resolved - Event streams status change webhook has been resolved for Toll Free verification subscription and is operating normally at this time.
      Sep 20, 12:59 PDT
      Monitoring - Event streams status change webhook for Toll Free verification subscription is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 20, 11:42 PDT
      Update - We are investigating an issue with event streams status change webhook for Toll Free verification subscription. Customers can still receive email notifications of toll-free verification” status changes and retrieve a toll-free verification’s status via the Messaging Compliance API. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 20, 10:38 PDT
      Investigating - Our monitoring systems have detected a potential issue webhooks notifications of TrustProduct status changes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 10:19 PDT
      SMS Delivery Delays to Tele2 Network in Kazakhstan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. This incident has been resolved.
      Sep 20, 11:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 09:41 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 07:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 06:34 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 20, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 19, 19:01 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 19 September 2023 at 19:00 PDT until 20 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Sep 18, 20:07 PDT
      US SMS Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 20, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 00:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 20 September 2023 at 00:30 PDT until 20 September 2023 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Sep 15, 21:24 PDT
      Sep 19, 2023
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 19, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 19, 22:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 19 September 2023 at 22:00 PDT until 19 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio's France phone numbers.
      Sep 7, 08:11 PDT
      SMS Delivery Delays to Rogers and Telus Networks in Canada
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. This incident has been resolved.
      Sep 19, 21:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 19:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 15:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 13:43 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rogers and Telus in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 12:59 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Rogers and Telus in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 12:53 PDT
      Sep 18, 2023
      Sep 17, 2023

      No incidents reported.

      Sep 16, 2023
      ← Incident History Powered by Atlassian Statuspage