Twilio Status

Completed - The scheduled maintenance has been completed.
Apr 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:00 PDT

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 19 April 2021 at 13:00 PDT until 19 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Apr 4, 00:01 PDT

SMS Delivery Delays to Globacom

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globacom in Nigeria. This incident has been resolved.
Apr 19, 07:01 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globacom in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 05:05 PDT

Update - The issue causing delivery delays to Globacom in Nigeria has been identified. We are still working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Apr 18, 16:18 PDT

Update - The issue causing delivery delays to Globacom in Nigeria has been identified. We are still working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Apr 18, 00:33 PDT

Update - The issue causing delivery delays to Globacom in Nigeria has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 17, 16:34 PDT

Identified - The issue causing delivery delays to Globacom in Nigeria has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 12:47 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Globacom in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 12:08 PDT

Update - We are still experiencing SMS delivery delays when sending messages to to Globacom in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 10:10 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Globacom in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 09:16 PDT

US SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:01 PDT

Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 18 April 2021 at 22:00 PDT until 19 April 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Apr 18, 00:16 PDT

Apr 18, 2021

United Kingdom SMS Carrier Maintenance - Jersey Telecom United Kingdom

Completed - The scheduled maintenance has been completed.
Apr 18, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 PDT

Scheduled - Jersey Telecom in the United Kingdom is conducting a Scheduled Maintenance from 18 April 2021 at 18:00 PDT until 18 April 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jersey Telecom United Kingdom.
Apr 4, 03:08 PDT

Flex Down Briefly During Deployment

Resolved - Flex was degraded for 11 seconds between 16:27:35 and 16:27:46 Pacific Time on 04/18/2021. During this period, customers may have experienced degraded service on the Taskrouter SDK. The issue has now been resolved.
Apr 18, 16:47 PDT

Apr 17, 2021

Apr 16, 2021

Customers are Unable to Receive Calls to Twilio Domestic Numbers in Ecuador

Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 16 April 2021 at 03:00PM PST until 16 April 2021 at 08:00PM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US short code.
Apr 15, 21:36 PDT

MMS Delivery Delays to US T-Mobile for a Subset of Shortcodes

Resolved - We are no longer experiencing MMS delivery delays to US T-mobile for a subset of Shortcodes. This incident has been resolved.
Apr 16, 19:12 PDT

Monitoring - We are observing recovery in MMS delivery delays to US T-mobile for a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 17:10 PDT

Update - We continue to experience MMS delivery delays to US T-Mobile from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 16:01 PDT

Update - We are experiencing MMS delivery delays to US T-mobile from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 15:04 PDT

Investigating - We are experiencing MMS delivery delays to US T-mobile from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 15:01 PDT

SMS High Delivery Delays to The UK Hutchison and Vodafone O2

Resolved - We are no longer experiencing SMS delivery failures to Vodafone O2 and Hutchison networks. This incident has been resolved.
Apr 16, 09:34 PDT

Monitoring - We are observing successful SMS delivery to Vodafone O2 and Hutchison networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 07:44 PDT

Update - We are continuing to experience high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 06:24 PDT

Update - We are continuing to experience high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 04:25 PDT

Update - We are experiencing high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:26 PDT

Update - We are experiencing delivery failures to The UK Hutchison network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:14 PDT

Investigating - We've become aware of a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 16, 03:05 PDT

Apr 15, 2021

Resolved - The issue affecting inbound calls to Twilio domestic phone numbers in Ecuador has been resolved, and the service is functioning normally at this time.
Apr 15, 23:22 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio domestic numbers in Ecuador for the last 1 hour. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 21:27 PDT

Update - We are continuing to observe call failures to Twilio Domestic landlines in Ecuador. We are continuing to work with our carrier partner to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 15:42 PDT

Update - We continue to observe call failures to Twilio Domestic landlines in Ecuador. We are continuing to work with our carrier partner to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 11:49 PDT

Update - We are continuing to work with our carrier partner to resolve the incident reported by customers being unable to receive calls to Twilio Domestic Numbers in Ecuador. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 10:02 PDT

Update - We are observing call failures to Twilio Domestic landlines in Ecuador . We are currently working with our carrier partner to resolve this issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Apr 15, 09:02 PDT

Investigating - Our monitoring systems have detected a potential issue with customers being Unable to Receive Calls to Twilio Domestic Numbers in Ecuador . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 08:42 PDT

SMS Carrier Partner Maintenance - All Telenor Networks

Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 15:00 PDT

Scheduled - Our SMS carrier partner is conducting an emergency maintenance from 15 April 2021 at 15:00 PDT until 15 April 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below Telenor networks

Bangladesh Grameen Phone
Montenegro Telenor(ProMonte)
Myanmar Myanmar Posts and Telecommunications (MPT)
Myanmar Telenor
Bulgaria Telenor
Hungary Telenor (PANNON)
Denmark Telenor(Sonofon)
Pakistan Telenor Pakistan
Serbia Telenor d.o.o.
Norway Lycamobile
Apr 13, 21:34 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the SMS delivery delay to Airtel Network in Congo issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 15, 19:07 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery in Congo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 18:41 PDT

Console Debugger, Monitor api and Alert Triggers Returning 5xxs

Resolved - Console Debugger, Monitor api and Alert Triggers Returning 5xxs
has been resolved. Console Debugger, Monitor api and Alert Triggers are all operating normally at this time.
Apr 15, 14:04 PDT

Identified - We are Still seeing Console Debugger, Monitor api and Alert Triggers Returning 5xxs for a small subset of customers. We expect to have an update for you in 1 hours or as soon as more information becomes available.
Apr 15, 13:35 PDT

Update - We are continuing to investigate this issue.
Apr 15, 13:04 PDT

Investigating - Our monitoring systems have detected a potential issue with Console Debugger, Monitor api and Alert Triggers Returning 5xxs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 12:43 PDT

TwiMLBins Returning 5xxs

Resolved - Returning 5xxs has been resolved and TwiMLBins are operating normally at this time.
Apr 15, 13:55 PDT

Monitoring - TwiMLBins are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 15, 13:29 PDT

Update - We are investigating intermittent TwiMLBins returning 5xxs. We expect to provide another update in 1 hour or sooner if we have additional information.
Apr 15, 13:12 PDT

Investigating - We've become aware of a potential issue with Console TwiMLBins returning 5xxs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 12:48 PDT

404 Errors When Accessing Phone Numbers in Console

Resolved - 404 Errors When Accessing Phone Numbers in Console has been resolved and Accessing Phone Numbers in Console is operating normally at this time.
Apr 15, 13:49 PDT

Monitoring - Phone numbers in the Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 15, 13:26 PDT

Update - We are investigating intermittent 404 errors with Phone numbers in the Console for a small subset of customers. We expect to provide another update in 1 hour or sooner as new information becomes available.
Apr 15, 13:17 PDT

Investigating - We've become aware of a potential issue with Twilio Console 404 Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 12:56 PDT

WhatsApp Request Access Processing Delays

Resolved - WhatsApp Request Access Processing Delays has been resolved and Messaging Channels are operating normally at this time.
Apr 15, 11:29 PDT

Update - We have identified an issue with WhatsApp Request Access processing. Our engineering team is continuing to actively investigate. We will update in 2 hours, or as soon as more information is available.
Apr 15, 10:28 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 15, 09:32 PDT

Update - We have identified an issue with WhatsApp Request Access processing. Our engineering team is actively investigating. We will update in one hour, or as soon as more information is available.
Apr 15, 09:31 PDT

Investigating - We've become aware of a potential issue with WhatsApp applications being missing in Salesforce. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 09:08 PDT

Error Received when Submitting “Let us get the Number For You” Form

Resolved - Error Received when Submitting “Let us get the Number For You” Form has been resolved and the console is operating normally at this time.
Apr 15, 11:25 PDT

Update - We are continuing to investigate an issue where customers are receiving the error "We're sorry, there was a problem submitting your request" when submitting “Let us get the number for you” form. We expect to provide another update in 2 hours, or as soon as there is more information available.
Apr 15, 09:26 PDT

Update - We are continuing to investigate an issue where customers are receiving the error "We're sorry, there was a problem submitting your request" when submitting “Let us get the number for you” form. We expect to provide another update in 1 hour, or as soon as there is more information available.
Apr 15, 08:38 PDT

Update - We are investigating an issue where customers are receiving the error "We're sorry, there was a problem submitting your request" when submitting “Let us get the number for you” form . We expect to provide another update in 30 minutes, or as soon as there is more information available.
Apr 15, 08:15 PDT

Investigating - Our monitoring system has detected a potential issue with the submit number request form. Our engineering team has been alerted and is actively investigating. We will update in 2 hours with more information.
Apr 15, 07:57 PDT

Inbound Call Failures for Colombia Landline Numbers

Resolved - The issue affecting inbound calls to Twilio Colombia phone numbers has been resolved, and the service is functioning normally at this time.
Apr 15, 10:52 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Colombia phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Please let me know if this is correct.
Apr 15, 09:26 PDT

Update - We are continuing to experience inbound call failures to Colombia landline numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 04:59 PDT

Update - We are continuing to experience inbound call failures to Colombia landline numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 00:59 PDT

Update - We are still observing inbound call failures for Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 22:59 PDT

Investigating - We are observing inbound call failures for Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 21:59 PDT

Elevated Error Rates and Latency for Twilio Studio

Resolved - Application errors for Calls and Messages being handled by Studio Flows have been resolved and Studio Executions via the REST API are operating normally at this time.
Apr 15, 09:34 PDT

Monitoring - From 7:36 to 7:38 PDT, customers may have experienced application errors for Calls and Messages being handled by Studio Flows, or received error responses when creating new Studio Executions via the REST API
Apr 15, 07:56 PDT

SMS Delivery Delays To Philippines Smart

Resolved - We are no longer experiencing SMS delivery delays when sending messages to when sending messages to Smart Philippines using longcodes. This incident has been resolved.
Apr 15, 08:28 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Philippines using longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 07:23 PDT

Update - We are continuing to experience SMS delivery delays to Philippines Smart over long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 03:23 PDT

Update - We are continuing to experience SMS delivery delays to Philippines Smart over long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 01:23 PDT

Update - We are experiencing SMS delivery delays to Philippines Smart over long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 00:23 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 00:08 PDT

SMS Content Change Towards India Networks

Resolved - We are no longer experiencing content change issue with messages sent towards India Networks. This incident has been resolved.
Apr 15, 05:23 PDT

Update - Our programmable messages have experienced content change issue with messages sent towards some India Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 04:54 PDT

Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a Scheduled Maintenance from 14 April 2021 at 23:00 PDT until 15 April 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Apr 5, 06:29 PDT

Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 14 April 2021 at 23:00 PDT until 15 April 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Apr 5, 00:46 PDT

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:01 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 14th April 2021 at 20:00 PDT until 14th April 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Apr 4, 01:42 PDT

Apr 14, 2021

SMS Delivery Delays to Peru Claro

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Peru Claro. This incident has been resolved.
Apr 14, 19:46 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Peru Claro. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 17:49 PDT

Update - We continue to experience SMS delivery delays when sending messages to Peru Claro. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 16:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Peru Claro. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 15:54 PDT

SMS Delivery Delays to CTBC Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. This incident has been resolved.
Apr 14, 19:29 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 17:32 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to CTBC Network in Brazil. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 14, 15:06 PDT

Investigating - During our monitoring period, we have discovered intermittent SMS delivery delays to CTBC Network in Brazil. We are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 11:17 PDT

Monitoring - We are observing recovery in SMS delivery to CTBC Network in Brazil for the past 60 minutes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 09:17 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to CTBC Network in Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 07:17 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 06:17 PDT

SMS Delivery Delays to Claro Network in Dominican Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Dominican Republic. This incident has been resolved.
Apr 14, 18:53 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 17:04 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:08 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 14:14 PDT

SMS Delivery Delays To Indonesia Telkomsel

Resolved - We are no longer experiencing SMS delivery delays sending messages to Indonesia Telkomsel. This incident has been resolved.
Apr 14, 17:24 PDT

Monitoring - We are observing recovery in SMS delivery delays sending messages to Indonesia Telkomsel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:28 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to Indonesia Telkomsel. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 12:55 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to Indonesia Telkomsel. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 10:56 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Indonesia Telkomsel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 09:56 PDT

Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:01 PDT

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 14 April 2021 at 13:00 PDT until 14 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Apr 4, 00:01 PDT

Packet Loss in US-WEST-2 Region Impacting Voice Traffic

Resolved - Between 6:25 AM and 6:45 AM PDT, our partner provider experienced elevated gateway packet loss, impacting connectivity to the US-WEST-2 Region. This caused minimal degradation to voice traffic and a small subset of customers saw 11205 ‘HTTP connection failure’ errors for a subset of API calls. The issue has been resolved and the service is operating normally.
Apr 14, 09:38 PDT

SMS Delivery Delays to Russia Beeline over Alphanumeric Sender ID

Resolved - We are no longer experiencing SMS delivery delays sending messages to Russia Beeline over registered Alphanumeric Sender IDs. This incident has been resolved.
Apr 14, 09:07 PDT

Monitoring - We are observing recovery on SMS delivery delays to Russia Beeline over a subset of registered Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 07:07 PDT

Update - We are observing recovery on SMS delivery delays to Russia Beeline over a subset of registered Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 07:05 PDT

Update - The issue causing SMS delivery delays to Russia Beeline over a subset of registered Alphanumeric Sender IDs has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 05:33 PDT

Identified - The issue causing SMS delivery delays to Russia Beeline over a subset of registered Alphanumeric Sender IDs has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 04:33 PDT

Update - We are experiencing SMS delivery delays to Russia Beeline over a subset of registered Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 03:48 PDT

US SMS Carrier Maintenance - Sprint US

Completed - The scheduled maintenance has been completed.
Apr 14, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:00 PDT

Scheduled - The Sprint network in the US is conducting a planned maintenance from 13 April 2021 at 21:00 PDT until 14 April 2021 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US short code.
Apr 12, 03:31 PDT

Apr 13, 2021

Inbound SMS Failures to Brazilian Short Codes.

Resolved - We have fully investigated the inbound SMS delivery issue to Brazilian short codes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 13, 19:09 PDT

Investigating - Our monitoring systems have detected a potential issue with inbound SMS to Brazil short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 13, 19:01 PDT

Delayed Phone Number Billing in March for a Subset of Customers

Resolved - We have fully investigated the delayed billing of phone numbers in March issue, and it was determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. All systems are operational.
Apr 13, 12:48 PDT

Update - We are continuing to investigate delayed billing of phone numbers in March for a subset of customers. We expect to provide another update in 2 hours.
Apr 13, 12:38 PDT

Update - We are investigating delayed billing of phone numbers in March for a subset of customers. We expect to provide another update in 60 minutes.
Apr 13, 11:37 PDT

Investigating - We've become aware of a potential issue with phone number billing in the month of March for a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 13, 11:07 PDT

On Call Engineers are Investigating Potential Elevated API Error Rates

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Apr 13, 12:00 PDT

Investigating - Our monitoring systems have detected a potential issue with elevated API error rates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 13, 11:55 PDT

SMS Delivery Failures to Nigeria Airtel Network

Resolved - We are no longer experiencing SMS delivery failures to Nigeria Airtel Network. This incident has been resolved.
Apr 13, 05:14 PDT

Monitoring - We are observing recovery on SMS delivery failures to Nigeria Airtel Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 04:20 PDT

Update - We are experiencing SMS delivery failures to Nigeria Airtel Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 13, 04:01 PDT

Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:01 PDT

Scheduled - The AT&T network in the US is conducting emergency maintenance from 12 April 2021 at 21:00 PDT until 13 April 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets when sending via US shortcodes and US longcodes.
Apr 11, 06:14 PDT

Apr 12, 2021

SMS Carrier Partner Maintenance - All Airtel Networks

Completed - The scheduled maintenance has been completed.
Apr 12, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:30 PDT

Scheduled - Our SMS carrier partner for SMS traffic is conducting a planned maintenance from 12 April 2021 at 11:30 PST until 12 April 2021 at 17:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to the below Airtel networks:

Nigeria
Uganda
Congo Democratic Republic
Tanzania
Niger
Zambia
Sri Lanka
Gabon
Malawi
Congo
Kenya
Chad
Rwanda
Madagascar
Apr 4, 23:42 PDT

A Subset of Non-Beta Customers Unable to View Interconnect Connections in Console

Completed - The scheduled maintenance has been completed.
Apr 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 13:00 PDT

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 12 April 2021 at 13:00 PDT until 12 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Apr 4, 00:01 PDT

SMS delivery delays for Twilio Yemen numbers

Resolved - We are no longer experiencing SMS delivery delays sending messages to Yemen Spacetel. This incident has been resolved.
Apr 12, 16:24 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Yemen Spacetel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 14:33 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Yemen Spacetel. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 12:51 PDT

Update - We are experiencing SMS delivery delays when sending messages to Yemen Spacetel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 12:04 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays for Twilio Yemen numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 12, 11:57 PDT

Resolved - The issue with viewing Interconnect Connections in the Console has been resolved.
Apr 12, 09:51 PDT

Monitoring - The Interconnect Connections view in the Twilio Console is now operational. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 12, 09:21 PDT

Investigating - We are currently investigating an issue with a subset of non-beta customers unable to view their Interconnect connections in the Twilio Console. Traffic via Interconnect is not impacted. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 08:31 PDT

Unable to Create Task Router Activities in the Twilio Console

Resolved - The issue with Task Router activity creation in the Console has been resolved and Task Router is operating normally at this time.
Apr 12, 09:00 PDT

Monitoring - Task Router activity creation in the Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 12, 08:30 PDT

Investigating - We are investigating issues creating Task Router activities from the Twilio Console. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Apr 12, 08:06 PDT

Programmable Messaging: Data returned via the messaging list endpoint is delayed for some customers

Completed - The scheduled maintenance has been completed.
Apr 12, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:01 PDT

Scheduled - The AT&T network in the US is conducting emergency maintenance from 11 April 2021 at 21:00 PDT until 12 April 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets when sending via US shortcodes and US longcodes.
Apr 11, 06:13 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 12, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 PDT

Scheduled - The AT&T network in Mexico is conducting a Planned maintenance from 11 April 2021 at 22:00 PDT until 12 April 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Apr 11, 04:40 PDT

Apr 11, 2021

United Kingdom SMS Carrier Maintenance - Jersey Telecom United Kingdom

Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 18:00 PDT

Scheduled - Jersey Telecom in the United Kingdom is conducting a Scheduled Maintenance from 11 April 2021 at 18:00 PDT until 11 April 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jersey Telecom United Kingdom.
Apr 4, 02:52 PDT

Resolved - We no longer experience delays related to the issue with Programmable Messaging on retrieving messages for some customers. The issue has been resolved.
Apr 11, 20:22 PDT

Update - We are still experiencing the issue with Programmable Messaging on retrieving messages for some customers. At this time, the data that is being returned via the messaging list endpoint is delayed. Our engineers are working to resolve the matter. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 11, 18:31 PDT

Investigating - We are experiencing an issue with Programmable Messaging on retrieving messages for some customers. At this time, the data that is being returned via the messaging list endpoint is delayed. Our engineers are working to resolve the matter. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 11, 17:32 PDT

On Call Engineers are Investigating

Resolved - Our monitoring systems have detected a potential issue with Programmable Messaging. Message functionality is not impacted, but a subset of customers that are on sms6 shard will see API delays fetching their list of messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 11, 17:07 PDT

Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan

Completed - The scheduled maintenance has been completed.
Apr 11, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 PDT

Scheduled - Tele2 network in the Kazakhstan is conducting a Scheduled Maintenance from 11 April 2021 at 12:00 PDT until 11 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Kazakhstan handsets.
Apr 11, 02:52 PDT

Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan

Completed - The scheduled maintenance has been completed.
Apr 11, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 PDT

Scheduled - Altel network in the Kazakhstan is conducting a Scheduled Maintenance from 11 April 2021 at 12:00 PDT until 11 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Altel Kazakhstan handsets.
Apr 11, 02:16 PDT

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Packet Loss Causing Dropped Calls and Call Quality Issues in Multiple Regions

Resolved - Upon further investigation, we confirmed that the elevated packet loss issue between 7:52AM and 8:46AM PT on April 9th did not impact Programmable Chat. The issue causing call drops and latencies impacting PSTN and Conference calls has been resolved.
Apr 9, 10:16 PDT

Monitoring - Voice Calls and Chat are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:16 PDT

Update - We are continuing our investigation and have discovered Programmable Chat is affected by the packet loss issue as well. Customers may experience timeouts with chats. We are actively investigating and will provide another update within an hour or as soon as we have more information.
Apr 9, 09:09 PDT

Update - Starting at 7:52am PST, Twilio monitoring systems started detecting packet loss which caused dropped calls and call quality issues in multiple regions. We continue to actively investigate into this issue and expect to provide another update in 1 hour or as soon as we have more information.
Apr 9, 08:46 PDT

Investigating - Our monitoring systems have detected a potential issue with our Voice Product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 08:21 PDT

Apr 8, 2021

Delays in Voice Insights Call Summaries, Events and Metrics

Resolved - We are no longer observing delays in Voice Insights call summaries, events and metrics. This incident has been resolved.
Apr 8, 18:35 PDT

Update - We are addressing the issue with delays in Voice Insights call summaries, events and metrics. As mentioned previously, Call Summary records are caught up. Now, Server Events and Metrics are also caught up.
Client Events and Metrics are still delayed. We are continuing to work on getting these remaining events caught up. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 8, 17:22 PDT

Update - We are addressing the issue with delays in Voice Insights call summaries, events and metrics. As mentioned previously, Call Summary records are caught up. Events and Metrics are still delayed. We are continuing to work on getting the remaining events caught up. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 8, 13:22 PDT

Update - We are addressing the issue with delays in Voice Insights call summaries, events and metrics. Call Summary records are now caught up; Events and Metrics are still delayed. We are continuing to work on getting the remaining events caught up. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 11:23 PDT

Identified - We are addressing the issue with delays in Voice Insights call summaries, events and metrics. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 10:31 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice Insights call summaries, events and metrics delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 10:19 PDT

SMS Delivery Delay to Somalia Telesom Network (637-001)

Resolved - We are no longer experiencing SMS delivery delays to Somalia Telesom Network (637-001). This incident has been resolved.
Apr 8, 17:08 PDT

Monitoring - We are observing successful SMS delivery Somalia Telesom Network (637-001) for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 15:55 PDT

Update - We are experiencing SMS delivery delays when sending messages to Somalia Telesom Network (637-001). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 15:18 PDT

Update - We are experiencing SMS delivery delays when sending messages to Somalia Telesom Network (637-001). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 14:22 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays with Somalia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 14:19 PDT

SMS Delivery Failures to Israel, Orange Network (425-01)

Resolved - We are no longer experiencing SMS delivery failures to Israel, Orange Network (425-01). This incident has been resolved.
Apr 8, 12:51 PDT

Monitoring - SMS Delivery to Israel, Orange Network (425-01) is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 11:16 PDT

Update - We continue to experience delivery failures to to Israel, Orange Network (425-01). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 10:04 PDT

Update - We are experiencing delivery failures to to Israel, Orange Network (425-01). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 08:55 PDT

Investigating - Our monitoring systems have detected a potential SMS issue with Israel, Orange Network (425-01). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 08:41 PDT

SMS Delivery Failures on Nigeria Airtel

Resolved - This issue has been resolved. SMS delivery to Nigeria Airtel is operating normally at this time.
Apr 8, 09:18 PDT

Monitoring - SMS delivery to Nigeria Airtel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 07:05 PDT

Update - We are experiencing delivery failures sending to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 05:18 PDT

Update - We are experiencing delivery failures sending to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 04:16 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery to Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 04:10 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 07 April 2021 at 22:00 PST until 08 April 2021 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US long code.
Apr 4, 19:08 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:01 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 07 April 2021 at 10:00PM PST until 08 April 2021 at 03:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Apr 7, 00:00 PDT

United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) United Kingdom

Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 7 April 2021 at 20:00 PST until 8 April 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Apr 5, 20:35 PDT

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 07th April 2021 at 20:00 PDT until 07th April 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Apr 4, 01:45 PDT

SMS Carrier Partner Maintenance - USA and CA

Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 PDT

Scheduled - Our SMS carrier partner is conducting a scheduled maintenance from 07 April 2021 at 20:00 PDT until 07 April at 2021 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Canada landline and tollfree numbers
Apr 3, 06:00 PDT

Apr 7, 2021

SMS Delivery Delay to Orange Network in Congo Democratic Republic

Resolved - We are no longer experiencing SMS delivery delays when sending SMS to Orange Network in Congo Democratic Republic. This incident has been resolved.
Apr 7, 23:28 PDT

Monitoring - We are observing recovery in delivery delays when sending SMS to Orange Network in Congo Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 22:19 PDT

Update - We are addressing the SMS Delivery Delay to Orange Network in Congo Democratic Republic. We expect to provide another update in 24 hours or as soon as more information becomes available.
Apr 7, 17:48 PDT

Update - We are addressing the SMS Delivery Delay to Orange Network in Congo Democratic Republic. We expect to provide another update in 16 hours or as soon as more information becomes available.
Apr 7, 01:56 PDT

Update - We are addressing the SMS Delivery Delay to Orange Network in Congo Democratic Republic. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 6, 17:51 PDT

Update - We are addressing the SMS Delivery Delay to Orange Network in Congo Democratic Republic. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 6, 13:54 PDT

Update - We are addressing the SMS Delivery Delay to Orange Network in Congo Democratic Republic. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 11:52 PDT

Identified - We are addressing the SMS Delivery Delay to Orange Network in Congo Democratic Republic. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 10:47 PDT

Update - We are observing recovery in delivery delays when sending SMS to Orange Network in Congo Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 6, 05:29 PDT

Update - We are observing recovery in delivery delays when sending SMS to Orange Network in Congo Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 03:08 PDT

Update - We are observing recovery in delivery delays when sending SMS to Orange Network in Congo Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 00:54 PDT

Update - We are observing recovery in delivery delays when sending SMS to Orange Network in Congo Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 5, 22:54 PDT

Update - We are still experiencing SMS delivery delays to Orange Network in Congo Democratic Republic. Our engineering team continues to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 5, 13:49 PDT

Update - We are still experiencing SMS delivery delays to Orange Network in Congo Democratic Republic. Our engineering team continues to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 5, 09:48 PDT

Update - We are still experiencing SMS delivery delays to Orange Network in Congo Democratic Republic. Our engineering team continues to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 5, 07:53 PDT

Update - Our monitoring systems have detected a potential issue with SMS delivery delay to Orange Network in Congo Democratic Republic. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.
Apr 5, 06:49 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 5, 06:43 PDT

Completed - The scheduled maintenance has been completed.
Apr 7, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:00 PDT

Scheduled - 3 (Hutchison 3G UK Ltd) network in the United Kingdom is conducting a Scheduled Maintenance from 07 April 2021 at 14:00 PDT until 07 April 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to 3 (Hutchison 3G UK Ltd) United Kingdom.
Apr 4, 02:56 PDT

SMS Delivery Report Delays to US and Canada over Subset of Twilio Toll-Free Numbers

Completed - The scheduled maintenance has been completed.
Apr 7, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:01 PDT

Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 07 April 2021 at 13:00 PDT until 07 April 2021 at 17:00 PDT During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Apr 4, 00:00 PDT

Failures Calling Workflow-engine on Studio

Resolved - Studio was degraded for 1 minute, between 16:52 and 16:53 Pacific Time on 04/05/2021. During this period, a subset of customers experienced failures calling Workflow-engine. The issue has now been resolved.
Apr 7, 11:09 PDT

Investigating - Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 7, 11:07 PDT

Resolved - This issue has been resolved. SMS Delivery Reports to US and Canada over a subset of Twilio Toll-Free numbers is operating normally at this time.
Apr 7, 09:24 PDT

Monitoring - We are observing recovery in delivery report delays when sending to US and Canada on a subset of Twilio Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 07:17 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery to US and Canada networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 7, 06:02 PDT

500 Errors on Network Traversal Service REST API

Resolved - On April 2nd between 8:27 and 8:30 AM PST, Network Traversal Service REST API returned several thousands 500 errors. During the impact window, the customers using NTS API to create TURN credentials may have experienced an elevated number of errors. Retrying the operation would eventually succeed. The issue has now been resolved.
Apr 7, 09:01 PDT

Investigating - Our monitoring systems have detected a potential issue with our Programmable Video product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 7, 08:39 PDT

Call Failures and Degraded Call Quality on Various Voice Products

Resolved - The issue has been resolved. PSTN, SIP Trunking, Conference, Client, and Flex are now operating normally at this time.
Apr 7, 08:11 PDT

Monitoring - PSTN, SIP Trunking, Conference, Client, and Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 7, 07:32 PDT

Identified - We are addressing an issue with various of our voice products including, PSTN, SIP Trunking, Conference, Client, and Flex. This issue caused call failures and degraded call quality. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 06:51 PDT

Update - We are addressing an issue with various of our voice products including, PSTN, SIP Trunking, Conference, Client, and Flex. This issue caused call failures and degraded call quality. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 06:24 PDT

Investigating - Our monitoring systems have detected a potential issue with our various of our Voice Products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 7, 06:08 PDT

SMS Delivery Failures on Turkey Turkcell

Resolved - This issue has been resolved and SMS delivery to Turkey Turkcell is operating normally at this time.
Apr 7, 07:52 PDT

Monitoring - We are observing successful SMS delivery to Turkey Turkcell. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 05:51 PDT

Identified - We are experiencing delivery failures sending to Turkey Turkcell. Our engineers are working with our carrier partner to address the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 04:50 PDT

Update - We are experiencing delivery failures sending to Turkey Turkcell. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 02:48 PDT

Investigating - We are experiencing delivery failures sending to Turkey Turkcell. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 01:49 PDT

On Call Engineers are Investigating Intermittent Failed Calls to Twilio Sweden Numbers

Completed - The scheduled maintenance has been completed.
Apr 7, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 6 April 2021 at 20:00 PST until 7 April 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Apr 5, 20:33 PDT

Apr 6, 2021

Russian Federation SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 6, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 PDT

Scheduled - The Tele2 network in Russian Federation is conducting a Planned maintenance from 06 April 2021 at 13:00 PDT until 06 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russian Federation handsets.
Mar 28, 05:30 PDT

France SMS Carrier Maintenance - Legos

Completed - The scheduled maintenance has been completed.
Apr 6, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:30 PDT

Scheduled - The Legos network in France is conducting a planned maintenance from 06 April 2021 at 13:30 PDT until 06 April 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos network handsets.
Mar 28, 18:22 PDT

Resolved - We have fully investigated this issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 6, 08:05 PDT

Update - We are continuing to investigate this issue.
Apr 6, 06:50 PDT

Investigating - We've become aware of a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 6, 06:46 PDT

Subset of Twilio Australian Numbers Unable to Receive Inbound SMS

Resolved - We are observing successful inbound delivery to the subset of Australian Twilio numbers. This incident has been resolved.
Apr 6, 07:33 PDT

Monitoring - We are observing successful inbound delivery to the subset of Australian Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 6, 06:59 PDT

Investigating - Our monitoring systems have detected a potential issue SMS issue in Australia . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 6, 06:32 PDT

SMS Delivery Report Delays to GrameenPhone Bangladesh

Resolved - We are no longer experiencing delivery report delays to GrameenPhone Bangladesh. This incident has been resolved.
Apr 6, 07:09 PDT

Monitoring - We are observing recovery in delivery report delays to GrameenPhone Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 6, 06:42 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending to GrameenPhone Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 6, 06:04 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending to GrameenPhone Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 6, 02:03 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending to GrameenPhone Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 00:02 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to GrameenPhone Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 5, 23:02 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the Programmable SMS issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns.
Apr 6, 03:15 PDT

Mexico SMS Carrier Maintenance - Telcel

Completed - The scheduled maintenance has been completed.
Apr 6, 01:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:45 PDT

Scheduled - The Telcel network in Mexico is conducting a Planned maintenance from 05 April 2021 at 22:45 PDT until 06 April 2021 at 01:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Mar 27, 03:20 PDT

Apr 5, 2021

Russian Federation SMS Carrier Maintenance - Beeline Russian Federation

Completed - The scheduled maintenance has been completed.
Apr 5, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 14:00 PDT

Scheduled - Beeline network in the Russian Federation is conducting a Scheduled Maintenance from 05 April 2021 at 14:00 PDT until 05 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline-Mobile Russian Federation.
Apr 4, 01:14 PDT

Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation

Completed - The scheduled maintenance has been completed.
Apr 5, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 13:00 PDT

Scheduled - Tele2 network in the Russian Federation is conducting a Scheduled Maintenance from 05 April 2021 at 13:00 PDT until 05 April 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2-Mobile Russian Federation.
Apr 4, 00:48 PDT