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      Scheduled maintenance
      System Metrics
      Short-Code Payment Issues
      Update - Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Nov 06, 2024 - 15:29 PST
      Monitoring - Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 06, 2024 - 14:59 PST
      Update - Our engineers have identified the issue causing the duplicate charges and continue working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 06, 2024 - 12:59 PST
      Identified - Our engineers have identified the issue causing the duplicate charges and are working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 06, 2024 - 11:59 PST
      Update - We are still investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 06, 2024 - 09:59 PST
      Update - We are investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 06, 2024 - 08:56 PST
      Investigating - Our monitoring systems have detected a potential issue short-code payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 06, 2024 - 08:36 PST
      SMS Delivery Delays to Shelcomm Network in the United States
      Monitoring - We are observing recovery in SMS delivery delays to Shelcomm network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 06, 2024 - 15:24 PST
      Update - We are still experiencing SMS delivery delays to Shelcomm network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 06, 2024 - 13:24 PST
      Update - We are experiencing SMS delivery delays to Shelcomm network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 06, 2024 - 12:24 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 06, 2024 - 12:17 PST
      SMS Delivery Failures to Fastweb in Italy
      Update - We are experiencing SMS delivery failures to Fastweb in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 06, 2024 - 14:40 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures to Fastweb in Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 06, 2024 - 14:31 PST
      MMS Delivery Delays to Multiple Networks in US via Subset of Short-Codes
      Update - We continue experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Nov 06, 2024 - 14:26 PST
      Update - We're still experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 06, 2024 - 10:26 PST
      Update - We're still experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 06, 2024 - 08:27 PST
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing MMS delivery delays to multiple networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 06, 2024 - 07:28 PST
      Update - We are observing recovery in MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Nov 06, 2024 - 05:38 PST
      Monitoring - We are observing recovery in MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Nov 06, 2024 - 03:48 PST
      Update - Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Nov 05, 2024 - 11:59 PST
      Update - Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Nov 05, 2024 - 04:03 PST
      Update - Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 05, 2024 - 00:18 PST
      Update - Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 04, 2024 - 22:22 PST
      Identified - Our engineers have identified the issue causing MMS delivery delays to multiple Networks in the US via a subset of short-code and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 04, 2024 - 21:35 PST
      Update - We continue experiencing MMS delivery delays to multiple Networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 04, 2024 - 11:44 PST
      Update - We are still experiencing MMS delivery delays to multiple Networks in the US via a subset of short-codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 03, 2024 - 11:50 PST
      Update - We continue to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 02, 2024 - 11:50 PDT
      Update - We continue to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 01, 2024 - 19:51 PDT
      Update - We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Short Codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 01, 2024 - 11:51 PDT
      Update - We are continuing to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 01, 2024 - 07:51 PDT
      Update - We are continuing to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 01, 2024 - 06:03 PDT
      Investigating - We are continuing to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 01, 2024 - 04:59 PDT
      Update - We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 01, 2024 - 03:06 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 01, 2024 - 01:01 PDT
      Update - We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 31, 2024 - 19:06 PDT
      Update - We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 31, 2024 - 15:06 PDT
      Update - We continue to experience MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 2024 - 13:06 PDT
      Update - We are still experiencing MMS Delivery delays to Multiple Networks in the United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 2024 - 12:22 PDT
      Investigating - We are experiencing MMS Delivery delays to Multiple Networks in United States of America via subset of Shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 2024 - 12:06 PDT
      SMS Delivery Delays to Claro Network in Brazil
      Update - We continue experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 06, 2024 - 13:58 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 06, 2024 - 09:58 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 06, 2024 - 07:49 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Nov 06, 2024 - 06:29 PST
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 06, 2024 - 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 06 November 2024 at 12:00 PST until 27 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      06 November 2024 at 12:00 PST until 06 November 2024 at 16:00 PST

      11 November 2024 at 12:00 PST until 11 November 2024 at 16:00 PST

      13 November 2024 at 12:00 PST until 13 November 2024 at 16:00 PST

      18 November 2024 at 12:00 PST until 18 November 2024 at 16:00 PST

      20 November 2024 at 12:00 PST until 20 November 2024 at 16:00 PST

      25 November 2024 at 12:00 PST until 25 November 2024 at 16:00 PST

      27 November 2024 at 12:00 PST until 27 November 2024 at 16:00 PST
      Nov 6, 2024 12:00 - Nov 27, 2024 16:00 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 05, 2024 - 21:01 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 05 November 2024 at 21:00 PST until 11 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth
      Nov 5, 2024 21:00 - Nov 11, 2024 21:00 PST
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      Flex Application Platform Operational
      TaskRouter ? Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Degraded Performance
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Degraded Performance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Sender ID Operational
      90 days ago
      100.0 % uptime
      Today
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      France SMS Carrier Maintenance - Yoigo Nov 6, 2024 17:00-22:00 PST
      The Yoigo network in France is conducting a planned maintenance from 06 November 2024 at 17:00 PST until 06 November 2024 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Yoigo France handsets.
      Posted on Nov 04, 2024 - 02:20 PST
      United Arab Emirates SMS Carrier Partner Maintenance Nov 6, 2024 17:00-19:00 PST
      Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 06 November 2024 at 17:00 PST until 06 November 2024 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United Arab Emirates handsets.
      Posted on Nov 03, 2024 - 15:55 PST
      United States SMS Carrier Maintenance - AT&T Nov 6, 2024 19:00 - Nov 7, 2024 02:00 PST
      The AT&T network in the United States is conducting a planned maintenance from 06 November 2024 at 19:00 PST until 07 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Posted on Nov 02, 2024 - 10:39 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Nov 6, 2024 20:00 - Nov 7, 2024 00:00 PST
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 6 November 2024 at 20:00 PST until 7 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Nov 03, 2024 - 22:06 PST
      United Kingdom Account Security Carrier Partner Maintenance - Three Nov 6, 2024 21:00 - Nov 7, 2024 01:00 PST
      Our carrier partner Three United Kingdom is conducting a planned maintenance from 06 November 2024 at 21:00 PST until 07 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Oct 31, 2024 - 15:42 PDT
      United States MMS Carrier Partner Maintenance Nov 6, 2024 22:00 - Nov 7, 2024 03:00 PST
      Our MMS carrier partner in the United States is conducting a planned maintenance from 06 November 2024 at 22:00 PST until 07 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
      Posted on Nov 04, 2024 - 22:26 PST
      US SMS Carrier Maintenance - Small US Carriers Nov 6, 2024 22:00 - Nov 7, 2024 02:00 PST
      A subset of small networks in the US are conducting a planned maintenance from 06 November 2024 at 22:00 PST until 07 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Nov 06, 2024 - 14:50 PST
      United States Account Security Carrier Partner Maintenance - AT&T Nov 6, 2024 22:00 - Nov 7, 2024 07:00 PST
      Our carrier partner AT&T United States is conducting a planned maintenance from 06 November 2024 at 22:00 PST until 07 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Posted on Nov 06, 2024 - 14:53 PST
      Canada Account Security Service Partner Maintenance Nov 6, 2024 23:00 - Nov 7, 2024 03:00 PST
      Our service partner is conducting a planned maintenance from 06 November 2024 at 23:00 PST until 07 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
      Posted on Oct 28, 2024 - 08:08 PDT
      Belgium SMS Carrier Partner Maintenance Nov 7, 2024 07:00-09:00 PST
      Our SMS carrier partner in Belgium is conducting a planned maintenance from 07 November 2024 at 07:00 PST until 07 November 2024 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Belgium handsets.
      Posted on Nov 04, 2024 - 06:38 PST
      Indonesia SMS Carrier Partner Maintenance Nov 7, 2024 10:30-11:30 PST
      Update - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 07 November 2024 at 10:30 PST until 07 November 2024 at 11:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata Indonesia handsets.
      Nov 04, 2024 - 23:40 PST
      Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 07 November 2024 at 10:30 PST until 07 November 2024 at 11:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata Indonesia handsets.
      Nov 04, 2024 - 23:30 PST
      Russia SMS Carrier Maintenance - MegaFon and Yota Nov 7, 2024 12:00-14:00 PST
      The MegaFon and Yota networks in Russia are conducting a planned maintenance from 07 November 2024 at 12:00 PST until 07 November 2024 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Posted on Nov 06, 2024 - 06:34 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Nov 10, 2024 14:10-19:30 PST
      Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 10 November 2024 at 14:10 PST until 10 November 2024 at 19:30 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Nov 05, 2024 - 23:19 PST
      Czech Republic Voice Carrier Partner Maintenance Nov 11, 2024 15:00-19:30 PST
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 11 November 2024 at 15:00 PST until 11 November 2024 at 19:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Oct 24, 2024 - 07:09 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Three Nov 11, 2024 21:00 - Nov 12, 2024 00:00 PST
      Our carrier partner Three United Kingdom is conducting a planned maintenance from 11 November 2024 at 21:00 PST until 12 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Nov 05, 2024 - 15:32 PST
      United States SMS Carrier Partner Maintenance Nov 11, 2024 22:00 - Nov 12, 2024 02:00 PST
      Our SMS carrier partner in the United States is conducting a planned maintenance from 11 November 2024 at 22:00 PST until 12 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
      Posted on Nov 04, 2024 - 23:42 PST
      United States MMS Carrier Partner Maintenance Nov 11, 2024 22:00 - Nov 12, 2024 02:00 PST
      Our MMS carrier partner in the United States is conducting a planned maintenance from 11 November 2024 at 22:00 PST until 12 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
      Posted on Oct 29, 2024 - 15:53 PDT
      United States MMS Carrier Partner Maintenance Nov 12, 2024 00:00-02:00 PST
      Update - Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2024 at 00:00 PST until 12 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
      Oct 21, 2024 - 07:51 PDT
      Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2024 at 00:00 PST until 12 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Sinch United States handsets.
      Oct 21, 2024 - 06:48 PDT
      US SMS Carrier Maintenance - Small US Carriers Nov 12, 2024 02:00-04:00 PST
      A subset of small networks in the US are conducting a planned maintenance from 12 November 2024 at 02:00 PST until 12 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Nov 01, 2024 - 18:37 PDT
      United Kingdom SMS Carrier Partner Maintenance Nov 12, 2024 15:00-19:00 PST
      Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 12 November 2024 at 15:00 PST until 12 November 2024 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
      Posted on Nov 04, 2024 - 08:00 PST
      United States SMS Carrier Partner Maintenance Nov 12, 2024 22:00 - Nov 13, 2024 02:00 PST
      Our SMS carrier partner in the United States is conducting a planned maintenance from 12 November 2024 at 22:00 PST until 13 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
      Posted on Nov 04, 2024 - 23:44 PST
      US MMS Carrier Partner Maintenance Nov 13, 2024 06:00-08:00 PST
      Our MMS carrier partner in the US is conducting a planned maintenance from 13 November 2024 at 06:00 PST until 13 November 2024 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US short codes.
      Posted on Nov 05, 2024 - 10:58 PST
      US and Canada SMS and MMS Carrier Partner Maintenance Nov 13, 2024 20:00 - Nov 14, 2024 00:00 PST
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 13 November 2024 at 20:00 PST until 14 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Nov 03, 2024 - 22:07 PST
      TaskRouter Scheduled Maintenance Nov 13, 2024 21:00-22:30 PST
      Maintenance Details: We will be performing a brief TaskRouter database update in the US1 region, specifically removing a non-essential component from our system. This update is expected to be completed in less than a second and should not affect your service.

      Monitoring: Our team will closely watch the system’s performance during and after the update to ensure everything runs smoothly.

      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately. Should a rollback be necessary, there may be a short downtime of approximately 2 minutes.
      Posted on Nov 06, 2024 - 02:11 PST
      United States SMS Carrier Partner Maintenance Nov 13, 2024 22:00 - Nov 14, 2024 03:00 PST
      Our SMS carrier partner in the United States is conducting a planned maintenance from 13 November 2024 at 22:00 PST until 14 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.
      Posted on Nov 05, 2024 - 14:43 PST
      Canada SMS Carrier Partner Maintenance Nov 14, 2024 01:00-03:00 PST
      Our SMS carrier partner in Canada is conducting a planned maintenance from 14 November 2024 at 01:00 PST until 14 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Roger’s Canada handsets via short codes.
      Posted on Oct 31, 2024 - 15:25 PDT
      Twilio Interconnect backend service maintenance Nov 14, 2024 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 November 07:00 PDT until 14 November 08:00 PDT on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact to call setup, though it is not expected.
      Posted on Oct 17, 2024 - 17:18 PDT
      Interconnect backend service maintenance Nov 14, 2024 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 November 07:00 PDT until 14 November 08:00 PDT on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact on calls, though it is not expected.
      Posted on Oct 17, 2024 - 17:19 PDT
      Czech Republic Voice Carrier Partner Maintenance Nov 17, 2024 15:00-19:30 PST
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 November 2024 at 15:00 PST until 17 November 2024 at 19:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Oct 29, 2024 - 07:13 PDT
      Czech Republic Voice Carrier Partner Maintenance Nov 18, 2024 13:00-20:00 PST
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 18 November 2024 at 13:00 PST until 18 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Oct 29, 2024 - 07:14 PDT
      Malaysia SMS Carrier Maintenance - U Mobile Nov 19, 2024 08:00-08:15 PST
      The U Mobile network in Malaysia is conducting a planned maintenance from 19 November 2024 at 08:00 PST until 19 November 2024 at 08:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets.
      Posted on Nov 05, 2024 - 07:18 PST
      US and Canada SMS and MMS Carrier Partner Maintenance Nov 20, 2024 20:00 - Nov 21, 2024 00:00 PST
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 20 November 2024 at 20:00 PST until 21 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Nov 03, 2024 - 22:08 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Nov 6, 2024
      Russia SMS Carrier Maintenance - MOTIV
      Completed - The scheduled maintenance has been completed.
      Nov 6, 13:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 6, 10:20 PST
      Scheduled - The MOTIV network in Russia is conducting a planned maintenance from 06 November 2024 at 10:20 PST until 06 November 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MOTIV Russia handsets.
      Nov 2, 01:46 PDT
      SMS Delivery Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays towards the AT&T network in Mexico. This incident has been resolved.
      Nov 6, 12:49 PST
      Monitoring - We are observing recovery in SMS delivery delays towards the AT&T network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 6, 10:47 PST
      Update - We are experiencing SMS delivery delays towards the AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 6, 09:52 PST
      Investigating - Our monitoring systems have detected a potential issue, with SMS delivery delay in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 6, 09:42 PST
      SMS Delivery Failures to Multiple Networks in Spain for a Subset of Twilio Numbers
      Resolved - We experienced an SMS delivery issue for 2 hours between 08:50AM and 10:50AM Pacific Time on 11/06/2024. During this period of time, customers may have experienced delivery failures to multiple networks in Spain for a subset of Twilio numbers. The issue has now been resolved.
      Nov 6, 11:46 PST
      Event Streams Subscriptions Issues
      Resolved - Twilio Event Streams subscriptions were degraded for 1 hour and 10 minutes between 05:38AM and 06:48AM Pacific Time on 11/06/2024. During this period of time, newly created subscriptions did not start to receive events until 06:48AM Pacific Time. The issue has now been resolved.
      Nov 6, 07:13 PST
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Event Streams. We will follow up and provide customer impact details within 2 hours.
      Nov 6, 07:03 PST
      Issue with Twilio Account Portal Login for China Numbers
      Resolved - The issue affecting account portal login for China numbers has been resolved, and the service is functioning normally at this time.
      Nov 6, 05:32 PST
      Monitoring - Account portal login for China numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Nov 6, 05:31 PST
      Update - We are currently seeing degraded performance on our account portal login for China numbers. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 6, 04:21 PST
      Investigating - We are currently seeing degraded performance on our account portal login for China numbers. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 6, 03:25 PST
      Canada SMS Carrier Maintenance - Freedom Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 6, 03:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 31, 21:00 PDT
      Scheduled - The Freedom Mobile network in Canada is conducting a planned maintenance from 31 October 2024 at 21:00 PDT until 06 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Freedom Mobile Canada handsets.
      Oct 28, 15:49 PDT
      United States SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 6, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 6, 01:00 PST
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 06 November 2024 at 01:00 PST until 06 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
      Oct 17, 17:04 PDT
      Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre
      Completed - The scheduled maintenance has been completed.
      Nov 6, 01:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 5, 21:00 PST
      Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 05 November 2024 at 21:00 PST until 06 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Oct 31, 06:18 PDT
      Nov 5, 2024
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 5, 23:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 5, 21:02 PST
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 05 November 2024 at 21:01 PST until 05 November 2024 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
      Nov 4, 15:05 PST
      SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the CTBC Celular SA (CTBC) network in Brazil. This incident has been resolved.
      Nov 5, 21:47 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the CTBC Celular SA (CTBC) network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 19:59 PST
      Update - We continue experiencing SMS delivery delays when sending messages to the CTBC Celular SA (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 5, 18:09 PST
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 16:12 PST
      Investigating - We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 15:12 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 13:16 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Nov 5, 12:47 PST
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) network in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 5, 08:48 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) network in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 06:45 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 05:46 PST
      United States SMS Carrier Partner Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 5, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 5, 16:01 PST
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 05 November 2024 at 16:00 PST until 05 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile Network in the United States handsets.
      Sep 23, 17:27 PDT
      SMS Delivery Delays to MTN Network in Rwanda
      Resolved - We are no longer experiencing SMS delivery delays to MTN Network in Rwanda. This incident has been resolved.
      Nov 5, 18:05 PST
      Update - We continue observing recovery in SMS Delivery Delays to MTN Network in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 17:10 PST
      Monitoring - We are observing recovery in SMS Delivery Delays to MTN Network in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 15:10 PST
      Update - We are experiencing SMS Delivery Delays to MTN Network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 14:12 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to MTN Network in Rwanda. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 5, 14:04 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 5, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 5, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 05 November 2024 at 13:00 PST until 05 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Oct 31, 06:58 PDT
      SMS Delivery Delays to Small US Networks From a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. This incident has been resolved.
      Nov 5, 14:57 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to small US networks from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hrs or as soon as more information becomes available.
      Nov 4, 17:27 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to small US networks from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hrs or as soon as more information becomes available.
      Nov 3, 17:27 PST
      Update - We are still experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 3, 11:50 PST
      Update - We continue to experience SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 3, 07:50 PST
      Update - We are still experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 05:50 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 3, 04:58 PST
      Errors When Purchasing Numbers in the Console
      Resolved - We are no longer experiencing 5XX errors when trying to purchase phone numbers over the API in the Console. This incident has been resolved.
      Nov 5, 14:02 PST
      Monitoring - The API with 5XX errors in the Console when trying to purchase phone numbers over for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 5, 13:34 PST
      Identified - Our engineers have identified the 5XX errors when trying to purchase phone numbers over the API in the Console for a subset of customers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 12:34 PST
      Update - We are seeing errors processing purchases in the Console for a subset of customers. Customers may experience 5XX errors when trying to purchase phone numbers over the API, or see Internal server error occurred when using the Console. We expect to provide another update in 1 hour or as soon as more information becomes available
      Nov 5, 11:25 PST
      Investigating - Our monitoring systems have detected a potential issue phone number purchases in the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 5, 11:03 PST
      SMS Delivery Delays to MTN in Ghana
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Ghana. This incident has been resolved.
      Nov 5, 12:23 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 10:26 PST
      Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 5, 06:34 PST
      Update - We are experiencing SMS delivery delays when sending messages to MTN in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 04:37 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 03:45 PST
      SMS Delivery Report Delays to Brisanet Network in Brazil
      Resolved - We are making a correction to the previous communications on this StatusPage post. After some investigation, we've identified that SMS delivery delays were not impacted, but we experienced SMS delivery report delays to Brisanet Network in Brazil. This services is now fully recovered and we're resolving this incident. We apologize for the delays and any inconvenience this may have caused.
      Nov 5, 11:47 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 09:08 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 06:56 PST
      Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 04:56 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 04:06 PST
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the CallServices issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
      Nov 5, 10:00 PST
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with CallServices via API Edge. We will follow up and provide customer impact details within 2 hours.
      Nov 5, 09:38 PST
      Outbound Call Failures from a Subset of Twilio Phone Numbers
      Resolved - We are no longer experiencing outbound call sailures from a aubset of Twilio phone numbers. This incident has been resolved.
      Nov 5, 05:59 PST
      Update - We have started seeing recovery for outbound calls from Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 04:00 PST
      Monitoring - We have started seeing recovery for outbound calls from Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 5, 02:11 PST
      Investigating - We are observing a subset of call failures from Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 5, 01:17 PST
      Latin America SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 5, 01:03 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 4, 22:00 PST
      Scheduled - Our SMS carrier partner in Latin America is conducting an emergency maintenance from 4 November 2024 at 22:00 PDT until 5 November 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Latin America handsets.
      Nov 4, 19:22 PST
      United States SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 5, 01:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 4, 21:01 PST
      Scheduled - Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 04 November 2024 at 21:00 PST until 05 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 4, 16:23 PST
      UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)
      Completed - The scheduled maintenance has been completed.
      Nov 5, 01:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 4, 21:00 PST
      Scheduled - The 3 (Hutchison 3G UK Ltd) network in the UK is conducting a planned maintenance from 04 November 2024 at 21:00 PST until 05 November at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) UK handsets.
      Oct 31, 06:55 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Three
      Completed - The scheduled maintenance has been completed.
      Nov 5, 01:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 4, 21:02 PST
      Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 04 November 2024 at 21:00 PST until 05 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Oct 29, 15:28 PDT
      Nov 4, 2024
      Connectivity Lost on ~9.5% of Super SIM Devices
      Resolved - Active data sessions on Super SIM has been resolved and it is operating normally at this time.
      Nov 4, 22:07 PST
      Update - We are seeing recovery on active data sessions on Super SIM. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 4, 21:37 PST
      Monitoring - We are seeing recovery on active data sessions on Super SIM. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 4, 21:04 PST
      Update - Beginning at 3:05 AM UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Nov 4, 20:46 PST
      Update - Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Nov 4, 19:49 PST
      Update - Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Nov 4, 19:48 PST
      Investigating - Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Nov 4, 19:38 PST
      Spain SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 4, 22:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 4, 20:00 PST
      Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 04 November 2024 at 20:00 PST until 04 November 2024 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
      Oct 28, 05:59 PDT
      On Call Engineers Are Investigating an Issue With Postflight Voice API
      Resolved - We have fully investigated the Postflight Voice API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Nov 4, 20:53 PST
      Investigating - Our monitoring systems have detected a potential issue with Postflight Voice API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 4, 20:38 PST
      SMS Delivery Delays to TIM Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to TIM Network in Brazil. This incident has been resolved.
      Nov 4, 17:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 4, 15:56 PST
      Update - We continue to experience SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 4, 15:07 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 4, 14:02 PST
      MMS Delivery Delays to Multiple Networks in the US and Canada Via a Subset of Long-Code Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US and Canada via a subset of long-code numbers. This incident has been resolved.
      Nov 4, 15:23 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in the US and Canada Via a Subset of Long-Code Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 4, 14:23 PST
      Update - We continue to experience MMS delays to multiple networks in the US and Canada via a subset of long-code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 4, 12:27 PST
      Investigating - We are experiencing MMS to multiple networks in the US and Canada via a subset of long-code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 4, 11:27 PST
      Unable to Get Conference Meta-Data From APIs
      Resolved - Twilio Conferences was degraded for 15 minutes between 10:09 am - 10:24 am Pacific Time on 11/04/2024. During this period of time, customers were unable to get Conference meta-data from the APIs. The issue has now been resolved.
      Nov 4, 10:38 PST
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Twilio Conferences. We will follow up and provide customer impact details within 2 hours.
      Nov 4, 10:25 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 4, 10:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 15:45 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 03 November 2024 at 15:45 PST until 04 November 2024 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Nov 1, 15:46 PDT
      SMS Delivery Failures on MTS Network in Kazakhstan
      Resolved - We are no longer experiencing SMS delivery failures to Kazakhstan, MTS Network. This incident has been resolved.
      Nov 4, 08:36 PST
      Monitoring - We are observing recovery in SMS deliveries to Kazakhstan, MTS Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 4, 06:36 PST
      Investigating - We are experiencing SMS delivery failures sending to Kazakhstan, MTS Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 4, 05:27 PST
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 4, 05:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 21:00 PST
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 03 November 2024 at 21:00 PST until 04 November 2024 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Nov 3, 16:40 PST
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 4, 03:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 18:30 PST
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 November 2024 at 18:30 PST until 04 November 2024 at 03:30 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Nov 1, 13:58 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 4, 02:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 19:00 PST
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 03 November 2024 at 19:00 PST until 04 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Nov 2, 10:38 PDT
      Nov 3, 2024
      SMS Delivery Report Delays to FarEasTone in Taiwan
      Resolved - We are no longer experiencing SMS Delivery Report Delays to FarEasTone in Taiwan. This incident has been resolved.
      Nov 3, 21:26 PST
      Monitoring - We are observing recovery in SMS delivery report delays to FarEasTone in Taiwan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 19:32 PST
      Update - We continue to experience SMS delivery report delays to FarEasTone in Taiwan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 17:32 PST
      Update - We are experiencing SMS delivery report delays to FarEasTone in Taiwan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 3, 16:32 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to FarEasTone in Taiwan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 3, 16:26 PST
      Canada SMS Carrier Maintenance - Bell
      Completed - The scheduled maintenance has been completed.
      Nov 3, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 16:00 PST
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 03 November 2024 at 16:00 PST until 03 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      Oct 30, 14:17 PDT
      SMS Delivery Delays and Failures to Movicel Network in Angola
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to the Movicel network in Angola. This incident has been resolved.
      Nov 3, 18:50 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Movicel network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 16:57 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 3, 08:57 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 3, 04:57 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 03:56 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 3, 02:58 PST
      SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. This incident has been resolved.
      Nov 3, 10:49 PST
      Update - We are still observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 10:25 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 08:25 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 06:25 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 3, 05:25 PST
      United States Account Security Carrier Partner Maintenance - T-Mobile US
      Completed - The scheduled maintenance has been completed.
      Nov 3, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 01:00 PST
      Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 03 November 2024 at 01:00 PST until 03 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



      Impacted Product: Lookup SIM Swap
      Oct 30, 07:01 PDT
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Nov 3, 03:55 PST
      Investigating - Our monitoring systems have detected a potential issue in our Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 3, 03:29 PST
      SMS Delivery Delays to Small US Networks From a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to small US networks from a subset of Shortcodes. This incident has been resolved.
      Nov 3, 03:49 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to small US networks from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 01:52 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to small US networks from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 2, 23:58 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 2, 17:30 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 2, 13:30 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 2, 11:30 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 2, 10:33 PDT
      SMS Delivery Delays to 2degrees in New Zealand
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to 2degrees in New Zealand. This incident has been resolved.
      Nov 3, 01:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to 2degrees in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 3, 00:21 PDT
      Update - We are experiencing SMS delivery delays when sending messages to 2degrees in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 2, 23:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 2degrees in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 2, 22:09 PDT
      Nov 2, 2024
      API requests to update voice call is throwing intermittent 5xx error
      Resolved - The incident related to API requests to update voice call which was throwing intermittent 5xx error has now been resolved.
      Nov 2, 21:56 PDT
      Monitoring - We have started seeing recovery for incident related to API requests to update voice call which was throwing intermittent 5xx. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Nov 2, 21:45 PDT
      Update - We are observing incident related to API requests to update voice call which is throwing intermittent 5xx error. We are currently working with our engineering team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 2, 21:26 PDT
      Investigating - We are observing incident related to API requests to update voice call which is throwing intermittent 5xx. We are currently working with our engineering team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 2, 21:13 PDT
      SMS Delivery Delay to Altice Network in the United States of America Via a Subset of Shortcodes
      Resolved - This incident causing SMS delivery delays when sending messages to Altice network in the United States of America via a subset of shortcodes is being investigated as part of the incident reported for small US networks. Please refer to https://status.twilio.com/incidents/nskqmmjd8y04 for further updates.
      Nov 2, 12:30 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Altice Network in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 2, 11:02 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Altice Network in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 2, 09:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Altice Network in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 2, 08:05 PDT
      Nov 1, 2024
      MMS Delivery Delays From Australian Numbers to Subset of Twilio Australian Numbers
      Resolved - We are no longer experiencing MMS delivery delays when sent from Australian Numbers to Subset of Twilio Australian Numbers. This incident has been resolved.
      Nov 1, 18:59 PDT
      Update - We are continuing to observe recovery in MMS delivery delays when sent from Australian Numbers to Subset of Twilio Australian Numbers.

      We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 17:11 PDT
      Monitoring - We are observing successful MMS delivery to Australian Numbers to Subset of Twilio Australian Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 15:26 PDT
      Update - We are still experiencing MMS delivery delays when messages are being sent from Australian Numbers to a Subset of Twilio Australian Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 1, 11:45 PDT
      Update - We are still experiencing MMS delivery delays when messages are being sent from Australian Numbers to a Subset of Twilio Australian Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 1, 07:49 PDT
      Update - We are continuing to experience MMS delivery delays when messages are being sent from Australian Numbers to a Subset of Twilio Australian Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 05:54 PDT
      Update - We are continuing to experience MMS delivery delays when messages are being sent from Australian Numbers to a Subset of Twilio Australian Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 1, 05:12 PDT
      Update - We are experiencing MMS delivery delays when messages are being sent from Australian Numbers to Subset of Twilio Australian Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Nov 1, 04:48 PDT
      Investigating - We are experiencing SMS delivery delays when messages are being sent from Australian Numbers to Subset of Twilio Australian Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Nov 1, 04:46 PDT
      SMS Delivery Delays to Surf Telecom in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. This incident has been resolved.
      Nov 1, 12:35 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Surf Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 10:54 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Surf Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Nov 1, 10:26 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 1, 07:14 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 31, 23:14 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 31, 19:12 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 17:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 16:22 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Surf Telecom in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 31, 16:06 PDT
      5XX Errors in the Rest API
      Resolved - This incident has been resolved and REST API is operating normally at this time.
      Nov 1, 09:08 PDT
      Monitoring - REST API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 1, 08:42 PDT
      Update - We are investigating an issue with Twilio REST APIs where customers may experience an increase in 5xx errors. We expect to provide another update in 30 minutes or as soon as more information becomes available
      Nov 1, 08:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with Traffic and 500 Error Spike At API Edge. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 1, 07:58 PDT
      SMS Delivery Delays to Claro Network in Brazil
      Resolved - We have observed a complete recovery in SMS delivery delays when sending messages to Claro Network in Brazil. This incident is resolved.
      Nov 1, 03:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 01:34 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 01:18 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in an hour or as soon as more information becomes available.
      Nov 1, 00:28 PDT
      SMS Delivery Receipts Delays to Movistar (Telefonica) Networks in Latin America
      Resolved - We are no longer observing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. This incident has been resolved.
      Nov 1, 03:09 PDT
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 1, 01:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 23:34 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 31, 15:41 PDT
      Update - We continue experiencing SMS delivery report delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 31, 11:41 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 10:01 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 09:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Latin America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 09:02 PDT
      Oct 31, 2024
      SMS Delivery Delays to 2degrees Network In New Zealand
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to 2degrees Network In New Zealand. This incident has been resolved.
      Oct 31, 23:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to 2degrees Network In New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 21:33 PDT
      Update - We are experiencing SMS delivery delays when sending messages to 2degrees Network In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 19:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 2degrees Network In New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 18:49 PDT
      Japan SMS Carrier Maintenance - Docomo
      Completed - This maintenance below has been re-scheduled.
      Oct 31, 22:32 PDT
      Scheduled - This maintenance below has been re-scheduled.

      The Docomo network in Japan is conducting a planned maintenance from 07 November 2024 at 08:00 PST until 07 November 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Docomo Japan handsets.
      Oct 16, 23:31 PDT
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Oct 31, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 31, 15:00 PDT
      Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 31 October 2024 at 15:00 PDT until 31 October 2024 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Oct 29, 12:46 PDT
      SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs
      Resolved - We have fully investigated the issue regarding SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 31, 19:55 PDT
      Investigating - We are continuing to experience SMS delivery failures to multiple networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 19:03 PDT
      Update - We continue observing successful SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 17:05 PDT
      Monitoring - We are observing successful SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 15:04 PDT
      Update - We are still experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 13:04 PDT
      Investigating - We are experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 12:04 PDT
      SMS Delivery Report Delays To Globe Network In Philippines
      Resolved - We are no longer experiencing SMS delivery report delays to Globe Network in Philippines. This incident has been resolved.
      Oct 31, 15:57 PDT
      Monitoring - We are observing recovery in delivery report delays to Globe Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 14:05 PDT
      Update - We continue to investigate the SMS Delivery Report Delays to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
      Oct 31, 10:05 PDT
      Investigating - We continue to investigate the SMS Delivery Report Delays to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      Oct 31, 07:44 PDT
      Monitoring - We are observing recovery in SMS Delivery Report Delays to Globe Network in Philippines. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 05:56 PDT
      Update - We continue to investigate the SMS Delivery Report Delays to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      Oct 31, 04:39 PDT
      Investigating - We are experiencing SMS Delivery Report Delays to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 03:40 PDT
      SMS Delivery Report Delays to Multiple Networks in United States of America via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS Delivery Report Delays to Multiple Networks in United States of America via Subset of Shortcodes. This incident has been resolved.
      Oct 31, 15:54 PDT
      Monitoring - We are observing recovery in delivery report delays when sending messages to US Cellular Network in the United States via a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 14:01 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 31, 12:27 PDT
      Update - We continue experiencing SMS delivery report delays when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 10:19 PDT
      Update - We are experiencing SMS delivery report delays when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 09:34 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 09:25 PDT
      SMS Delivery Delays to NUR Telecom Network in Kyrgyzstan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to NUR Telecom Network in Kyrgyzstan. This incident has been resolved.
      Oct 31, 13:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to NUR Telecom Network in Kyrgyzstan. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 11:35 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to NUR Telecom Network in Kyrgyzstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 09:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to NUR Telecom Network in Kyrgyzstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 08:53 PDT
      MMS Delivery Delays and Failures to Multiple Networks in United States of America via subset of Longcodes
      Resolved - We are no longer experiencing MMS delivery delays and failures when sending messages to Multiple Networks in United States of America via subset of Longcodes. This incident has been resolved.
      Oct 31, 12:51 PDT
      Monitoring - We are observing recovery in MMS Delivery Delays and Failures to Multiple Networks in United States of America via subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 10:50 PDT
      Investigating - We are experiencing MMS Delivery Failures to Altice in United States of America via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 31, 09:58 PDT
      SMS Delivery Delays and Delivery Failures to Multiple Networks in United States of America via Subset of Shortcodes
      Resolved - Twilio Network was degraded for 35 minutes between 11:00 AM and 11:35 AM Pacific Time on 10/31/2024. During this period of time customers may have experienced SMS Delivery Delays and Delivery Failures to Multiple Networks in United States of America via Subset of Shortcodes. The issue has now been resolved.
      Oct 31, 12:47 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery Delays and Delivery Failures to Multiple Networks in United States of America via Subset of Shortcodes. We will follow up and provide customer impact details within 2 hours.
      Oct 31, 12:37 PDT
      SMS Delivery Failures to T-Mobile in Czech Republic
      Resolved - Twilio Network was degraded between 10:12 AM and 11:25 AM Pacific Time on 31/10/2024. During this period of time, customers may have experienced delivery failure and delays to T-Mobile in Czech Republic. The issue has now been resolved.
      Oct 31, 11:55 PDT
      SMS Delivery Failures to a Subset of Long Codes from US Network Subscribers
      Resolved - This incident was indetified to be invalid.
      Oct 31, 11:05 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to a subset of Long Codes from US Network Subscribers. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
      Oct 31, 10:44 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 31, 09:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 31, 03:01 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 31 October 2024 at 03:00 PDT until 31 October 2024 at 09:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States long codes.
      Oct 17, 11:53 PDT
      United States Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 31, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 19:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 30 October 2024 at 19:00 PDT until 31 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Sep 23, 22:00 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 31, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 21:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 30 October 2024 at 21:00 PDT until 31 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets via United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 29, 23:39 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 31, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 20:00 PDT
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 30 October 2024 at 20:00 PDT until 31 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 28, 06:18 PDT
      SMS Delivery Report Delays to Verizon Network in the US for a subset of Toll Free and Short Code Numbers
      Resolved - We are no longer experiencing SMS delivery delays to Verizon Network in the US for a subset of Toll Free Numbers. This incident has been resolved.
      Oct 31, 01:08 PDT
      Update - We continue to observe a recovery from the SMS delivery report delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Oct 31, 00:44 PDT
      Monitoring - We have observed a recovery from the SMS delivery report delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 22:43 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. Our engineers have identified impact over a subset of shortcodes associated with this same situation. Our engineers are working with our carrier partner to resolve the issue. We can confirm that SMS delivery is not impacted by this incident. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 30, 14:47 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We can confirm that SMS delivery is not impacted by this incident. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 30, 12:41 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We can confirm that SMS delivery is not impacted by this incident. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 10:46 PDT
      Update - We are experiencing SMS delivery report delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We can confirm that SMS delivery is not impacted by this incident. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 09:49 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays to Verizon Network in the US for a subset of Toll Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 30, 09:05 PDT
      MMS delivery receipt delays to Verizon network in US via Toll Free
      Resolved - We are no longer experiencing MMS delivery receipt delays to Verizon network in US via Toll Free. This incident has been resolved.
      Oct 31, 00:27 PDT
      Monitoring - We have observed a recovery from the MMS delivery receipt delays to Verizon network in US via Toll Free. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 22:34 PDT
      Update - We continue to experience MMS delivery receipt delays to Verizon network in US via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 30, 21:05 PDT
      Update - We continue to experience MMS delivery receipt delays to Verizon network in US via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 19:06 PDT
      Investigating - We are experiencing MMS delivery receipt delays to Verizon network in US via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Oct 30, 18:09 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 31, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 20:01 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 30 October 2024 at 20:00 PDT until 31 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 28, 11:38 PDT
      Oct 30, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Oct 30, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 30 October 2024 at 21:30 PDT until 30 October 2024 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Oct 29, 06:50 PDT
      SMS Delivery Delay To Irancell And Rightel Network In Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. This incident has been resolved.
      Oct 30, 17:21 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 17:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 15:15 PDT
      Update - We continue to investigate SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 30, 07:23 PDT
      Update - We continue to investigate SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 30, 03:18 PDT
      Update - We continue to investigate SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 01:24 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 00:23 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Oct 30, 17:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 2, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      02 October 2024 at 13:00 PDT until 02 October 2024 at 17:00 PDT

      07 October 2024 at 13:00 PDT until 07 October 2024 at 17:00 PDT

      09 October 2024 at 13:00 PDT until 09 October 2024 at 17:00 PDT

      14 October 2024 at 13:00 PDT until 14 October 2024 at 17:00 PDT

      16 October 2024 at 13:00 PDT until 16 October 2024 at 17:00 PDT

      21 October 2024 at 13:00 PDT until 21 October 2024 at 17:00 PDT

      23 October 2024 at 13:00 PDT until 23 October 2024 at 17:00 PDT

      28 October 2024 at 13:00 PDT until 28 October 2024 at 17:00 PDT

      30 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT
      Sep 30, 07:45 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Oct 30, 17:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 October 2024 at 14:00 PDT until 30 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Oct 29, 06:40 PDT
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Oct 30, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 13:00 PDT
      Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 30 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Oct 28, 08:46 PDT
      Russia SMS Carrier Maintenance - Yota and MegaFon
      Completed - The scheduled maintenance has been completed.
      Oct 30, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 13:01 PDT
      Scheduled - The Yota and MegaFon networks in Russia are conducting a planned maintenance from 30 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
      Oct 28, 15:49 PDT
      On Call Engineers are Investigating an issue with SMS Delivery Delays to Verizon Network in United States
      Resolved - We have fully investigated the SMS Delivery Delays to Verizon Network in United States issue triggered by our automated alert, and it was determined that there is no customer affected. All systems are operational.
      Oct 30, 14:43 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Verizon Network in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 30, 14:39 PDT
      Indonesia SMS Carrier Maintenance - Smartfren
      Completed - The scheduled maintenance has been completed.
      Oct 30, 14:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 10:00 PDT
      Scheduled - The Smartfren network in Indonesia is conducting an emergency maintenance from 30 October 2024 at 10:00 PDT until 30 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Smartfren Indonesia handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 30, 01:39 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Oct 30, 14:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 12:00 PDT
      Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 30 October 2024 at 12:00 PDT until 30 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Motiv Russia handsets.
      Oct 29, 22:24 PDT
      Hong Kong SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 30, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 09:00 PDT
      Scheduled - Our SMS carrier partner in Hong Kong is conducting an emergency maintenance from 30 October 2024 at 09:00 PDT until 30 October 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Hong Kong handsets.
      Oct 28, 01:31 PDT
      SMS Delivery Delays to T-Mobile Network in the US for a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. This incident has been resolved.
      Oct 30, 12:48 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays to T-Mobile in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 10:58 PDT
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile network in the US for a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 10:18 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays to T-Mobile in United States of America via Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 30, 09:41 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 30, 10:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 30, 04:00 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 October 2024 at 04:00 PDT until 30 October 2024 at 10:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 23, 16:48 PDT
      SMS Delivery Delays To Beeline network In Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. This incident has been resolved.
      Oct 30, 09:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 07:25 PDT
      Update - We continue to investigate SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 30, 03:19 PDT
      Update - We continue to investigate SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 01:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 00:32 PDT
      On Call Engineers are Investigating a situation on restoring subset of deleted numbers
      Resolved - We have fully investigated the issue restoring a specific subset of deleted numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 30, 09:07 PDT
      Investigating - We've become aware of a potential issue with restoring a specific subset of deleted numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 30, 07:19 PDT
      On Call Engineers are Investigating an issue with elevated number of 5xx errors when trying to create a new entity or factor.
      Resolved - Verify Push and TOTP were degraded for 9 minutes between 07:50 and 07:59 Pacific Time on 10/30/2024. During this period of time customers may have experienced issues with elevated number of 5xx errors when trying to create a new entity or factor. The issue has now been resolved.
      Oct 30, 08:37 PDT
      Investigating - Our monitoring systems have detected a potential issue with elevated number of 5xx errors when trying to create a new entity or factor. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 30, 08:14 PDT
      Unable To Deploy Functions Using CLI
      Resolved - We have fully investigated the issue of unable to deploy functions using CLI, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 30, 07:22 PDT
      Update - Our engineers have identified the issue of unable to deploy functions using CLI and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 06:53 PDT
      Identified - Our engineers have identified the issue of unable to deploy functions using CLI and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 05:55 PDT
      Call Failure To Subset Of Twilio Phone Numbers In Mexico
      Resolved - The issue affecting inbound calls to subset of Twilio phone numbers in Mexico has been resolved, and the service is functioning normally at this time.
      Oct 30, 06:31 PDT
      Update - We have started seeing recovery for call failure to subset of Twilio phone numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 06:22 PDT
      Monitoring - We have started seeing recovery for call failure to subset of Twilio phone numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 04:21 PDT
      Update - We continue to investigate call failure to subset of Twilio phone numbers in Mexico We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 30, 04:19 PDT
      Update - We continue to investigate call failure to subset of Twilio phone numbers in Mexico We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 02:13 PDT
      Investigating - We are observing call failure To subset of Twilio phone numbers in Mexico We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 01:19 PDT
      Degradation Of Rest API Voice Calls
      Resolved - Twilio Rest API Voice Calls was degraded for 52 sec between 22:13:30 to 23:14:22 UTC on 10/29/2024. During this period of time customers may have experienced error code 502. The issue has now been resolved.
      Oct 30, 04:04 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 30, 03:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 29, 22:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 October 2024 at 22:00 PDT until 30 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 29, 16:05 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 30, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 29, 21:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 October 2024 at 21:00 PDT until 30 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Oct 28, 16:16 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 30, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 29, 23:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 October 2024 at 23:00 PDT until 30 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Oct 22, 00:42 PDT
      SMS Delivery Delays To Telekom Srbija Network In Serbia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telekom Srbija network in Serbia. This incident has been resolved.
      Oct 30, 02:54 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telekom Srbija network in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 30, 01:02 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telekom Srbija network in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 30, 00:06 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 30, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 29, 20:00 PDT
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 29 October 2024 at 20:00 PDT until 30 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 28, 06:17 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 30, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 29, 21:30 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 29 October 2024 at 21:30 PDT until 30 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Oct 24, 15:42 PDT
      Oct 29, 2024
      United States SMS Carrier Partner Maintenance
      Completed - This maintenance has been re-scheduled

      Our SMS carrier partner in the United States is conducting a planned maintenance from 29 October 2024 at 21:00 PDT until 30 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets via United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 29, 23:33 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 29, 21:01 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 October 2024 at 21:00 PDT until 30 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets via United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 29, 04:48 PDT
      SMS delivery delays to Multiple Networks in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Mexico. This incident has been resolved.
      Oct 29, 21:02 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 29, 19:03 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 29, 17:10 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 29, 15:12 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 29, 13:21 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 29, 12:22 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Multiple Networks in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 29, 12:13 PDT
      Oct 28, 2024

      No incidents reported.

      Oct 27, 2024

      No incidents reported.

      Oct 26, 2024

      No incidents reported.

      Oct 25, 2024

      No incidents reported.

      Oct 24, 2024

      No incidents reported.

      Oct 23, 2024

      No incidents reported.

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