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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to T-Mobile Network in Netherlands
      Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 04, 2022 - 00:46 PST
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 03, 2022 - 22:50 PST
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 03, 2022 - 21:53 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to T-Mobile network in Netherlands. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 03, 2022 - 21:47 PST
      SMS Delivery Delays to Beeline Network in Kyrgyzstan
      Update - We are experiencing SMS delivery delays when sending messages to Beeline network in Kyrgyzstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 03, 2022 - 23:03 PST
      Update - We are experiencing SMS delivery delays when sending messages to Beeline network in Kyrgyzstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 03, 2022 - 22:12 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 03, 2022 - 22:08 PST
      Deleting Historical Calls Not Being Registered in Database
      Update - The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 8 hours or as soon as more information becomes available.
      Dec 03, 2022 - 17:16 PST
      Update - The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 4 hours or as soon as more information becomes available.
      Dec 03, 2022 - 13:31 PST
      Update - The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Dec 03, 2022 - 11:40 PST
      Identified - After monitoring for some time, we've seen that the issue with deleting historical calls for a subset of customers isn't fully recovered. Our engineers continue to work to ensure stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Dec 03, 2022 - 10:48 PST
      Update - The issue with deleting historical calls for a subset of customers is now operating normally. We will continue monitoring to ensure system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Dec 03, 2022 - 10:05 PST
      Monitoring - The issue with deleting historical calls for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Dec 03, 2022 - 09:23 PST
      Update - We are investigating an issue with deleting historical calls for a subset of customers. Customers may be able to delete completed calls but those records are not being applied to the database. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 03, 2022 - 08:29 PST
      Investigating - Our monitoring systems have detected a potential issue with deleted calls in database. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 03, 2022 - 08:16 PST
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      PROGRAMMABLE VOICE Degraded Performance
      PSTN Operational
      SIP Interface Degraded Performance
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING ? Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE FAX Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alerts Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Operational
      SMS, APAC Degraded Performance
      SMS, Europe Degraded Performance
      SMS, Middle East & Africa Operational
      SMS Delivery Notifications & Status Callbacks Operational
      MMS Delivery Notifications & Status Callbacks Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      FRONTLINE Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Voice Carrier Partner Maintenance Dec 4, 2022 20:30 - Dec 5, 2022 03:00 PST
      Our Voice carrier partner is conducting a planned maintenance from 04 December 2022 at 20:30 PST until 05 December 2022 at 03:00 PST. During the maintenance window, there could be call drops to and from subset of Twilio USA Phone numbers.
      Posted on Nov 30, 2022 - 06:50 PST
      Japan SMS Carrier Maintenance - Rakuten Mobile Dec 5, 2022 05:00-12:00 PST
      The Rakuten Mobile network in Japan is conducting an emergency maintenance from 5 December 2022 at 05:00 PDT until 5 December 2022 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile Japan handsets.
      Posted on Nov 13, 2022 - 21:27 PST
      Russia SMS Carrier Maintenance - Megafon Dec 5, 2022 12:00-16:00 PST
      The Megafon network in Russia is conducting a planned maintenance from 05 December 2022 at 12:00 PST until 05 December 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Dec 01, 2022 - 08:13 PST
      Russia SMS Carrier Maintenance - Tele2 Dec 5, 2022 12:00 - Dec 26, 2022 16:00 PST
      The Tele2 network in Russia is conducting a planned maintenance from 05 December 2022 at 12:00 PST through to 26 December 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      05 December 2022 at 12:00 PST until 05 December 2022 at 16:00 PST


      06 December 2022 at 12:00 PST until 06 December 2022 at 16:00 PST


      07 December 2022 at 12:00 PST until 07 December 2022 at 16:00 PST


      12 December 2022 at 12:00 PST until 12 December 2022 at 16:00 PST


      14 December 2022 at 12:00 PST until 14 December 2022 at 16:00 PST


      19 December 2022 at 12:00 PST until 19 December 2022 at 16:00 PST


      21 December 2022 at 12:00 PST until 21 December 2022 at 16:00 PST


      26 December 2022 at 12:00 PST until 26 December 2022 at 16:00 PST
      Posted on Dec 01, 2022 - 06:23 PST
      Russia SMS Carrier Maintenance - Beeline Dec 5, 2022 14:00-16:00 PST
      The Beeline network in Russia is conducting a planned maintenance from 05 December 2022 at 14:00 PST until 05 December 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Dec 02, 2022 - 23:11 PST
      Kazakhstan SMS Carrier Maintenance - Beeline Dec 5, 2022 14:00-16:00 PST
      The Beeline network in Kazakhstan is conducting a planned maintenance from 05 December 2022 at 14:00 PST until 05 December 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Kazakhstan handsets.
      Posted on Dec 02, 2022 - 02:09 PST
      UK SMS Carrier Maintenance - Stour Marine Dec 5, 2022 15:00-18:00 PST
      The Stour Marine network in the UK is conducting a planned maintenance from 05 December 2022 at 15:00 PST until 05 December 2022 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Stour Marine UK handsets.
      Posted on Nov 25, 2022 - 05:42 PST
      Voice Carrier Partner Maintenance Dec 5, 2022 16:00-18:00 PST
      Our Voice carrier partner is conducting a planned maintenance from 05 December 2022 at 16:00 PST until 05 December 2022 at 18:00 PST. During the maintenance window, there could be call drops to a subset of Twilio Germany and Austria phone numbers.
      Posted on Dec 01, 2022 - 00:34 PST
      Russia SMS Carrier Maintenance - Megafon Dec 6, 2022 12:00-16:00 PST
      The Megafon Network Operator in Russia is conducting a planned maintenance from 06 December 2022 at 12:00 PST until 06 December 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Dec 02, 2022 - 12:45 PST
      SMS Carrier Partner Maintenance to Multiple Countries Dec 6, 2022 13:00-14:00 PST
      Update - We will be undergoing scheduled maintenance during this time.
      Nov 30, 2022 - 02:30 PST
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 06 December 2022 at 13:00 PST until 06 December 2022 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from the following countries via a subset of longcodes.

      Germany,
      Spain,
      United Kingdom,
      Brazil.
      Nov 29, 2022 - 23:49 PST
      Russia SMS Carrier Maintenance - Beeline Dec 6, 2022 14:00-17:00 PST
      The Beeline network in Russia is conducting a planned maintenance from 06 December 2022 at 14:00 PST until 06 December 2022 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Dec 02, 2022 - 01:50 PST
      Australia SMS Carrier Partner Maintenance Dec 7, 2022 00:30-01:30 PST
      Our SMS carrier partner in Australia is conducting a planned maintenance from 07 December 2022 at 00:30 PST until 07 December 2022 at 01:30 PST. During the maintenance window, there could be intermittent delays receiving incoming SMS from Australia handsets.
      Posted on Dec 01, 2022 - 08:02 PST
      Russia SMS Carrier Maintenance - Beeline Dec 7, 2022 12:00-14:00 PST
      The Beeline network in Russia is conducting a planned maintenance from 07 December 2022 at 12:00 PST until 07 December 2022 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Nov 30, 2022 - 04:38 PST
      US MMS Carrier Partner Maintenance Dec 7, 2022 20:00 - Dec 8, 2022 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 07 December 2022 at 20:00 PDT until 08 December 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Nov 23, 2022 - 16:09 PST
      US and Canada SMS Carrier Partner Maintenance Dec 7, 2022 20:00 - Dec 8, 2022 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 07 December 2022 at 20:00 PDT until 08 December 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Nov 23, 2022 - 16:12 PST
      Planned Maintenance for Flex Insights Historical Reporting Dec 10, 2022 01:00-03:30 PST
      The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, December 10th, 2022, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours 30 minutes. During the maintenance window Flex Insights Historical Reporting access will be unavailable.
      Posted on Nov 26, 2022 - 01:28 PST
      US MMS Carrier Partner Maintenance Dec 14, 2022 20:00 - Dec 15, 2022 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 14 December 2022 at 20:00 PDT until 15 December 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Nov 23, 2022 - 16:37 PST
      US and Canada SMS Carrier Partner Maintenance Dec 14, 2022 20:00 - Dec 15, 2022 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 14 December 2022 at 20:00 PDT until 15 December 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Nov 23, 2022 - 16:40 PST
      Singapore SMS Carrier Maintenance - StarHub Dec 17, 2022 08:00-14:00 PST
      The StarHub network in Singapore is conducting a planned maintenance from 17 December 2022 at 08:00 PST until 17 December 2022 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
      Posted on Nov 26, 2022 - 04:51 PST
      US MMS Carrier Partner Maintenance Dec 28, 2022 20:00 - Dec 29, 2022 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 28 December 2022 at 20:00 PDT until 29 December 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Nov 23, 2022 - 20:00 PST
      US and Canada SMS Carrier Partner Maintenance Dec 28, 2022 20:00 - Dec 29, 2022 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 28 December 2022 at 20:00 PDT until 29 December 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Nov 23, 2022 - 20:16 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Dec 4, 2022

      Unresolved incident: SMS Delivery Delays to T-Mobile Network in Netherlands.

      Dec 3, 2022
      SMS Delivery Delays to Orange Network in Congo
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Congo. This incident has been resolved.
      Dec 3, 17:08 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 3, 15:16 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 3, 13:24 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 3, 12:30 PST
      Singapore SMS Carrier Maintenance - StarHub
      Completed - The scheduled maintenance has been completed.
      Dec 3, 15:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 3, 09:00 PST
      Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 03 December 2022 at 09:00 PST until 03 December 2022 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
      Nov 26, 04:49 PST
      Dec 2, 2022
      Twilio WhatsApp Messaging Scheduled Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 2, 22:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 29, 10:01 PST
      Scheduled - Twilio is conducting a planned maintenance beginning 29 Nov 2022 at 10:00 PST until 02 Dec 2022 at 22:00 PST. During the maintenance window, WhatsApp senders may each experience downtimes of up to 15 minutes, which can result in delayed deliveries for WhatsApp messages sent to/from these senders during this brief period.
      Nov 29, 09:02 PST
      Studio Degraded
      Resolved - Messages and calls are no longer being dropped by Studio and we are not experiencing stuck Studio flow executions anymore. This incident has been resolved.
      Dec 2, 18:33 PST
      Monitoring - Studio was degraded between 15:04 PST and 16:03 PST on 12/02/2022. During this period, customers may have experienced dropped calls, missed messages, and stuck Studio Executions.

      We are now monitoring the system to assure a full recovery, and will post our next update in 30 minutes.
      Dec 2, 18:08 PST
      Update - Studio was degraded between 15:04 PST and 16:03 PST on 12/02/2022. During this period, customers may have experienced dropped calls, missed messages, and stuck Studio Executions. We continue to investigate and monitor the system and will post our next update in 1 hour.
      Dec 2, 17:17 PST
      Update - Studio was degraded between 15:04 PST and 16:03 PST on 12/02/2022. During this period, customers may have experienced dropped calls, missed messages, and stuck Studio Executions. We continue to investigate and monitor the system and will post next update in 30 min.
      Dec 2, 16:48 PST
      Investigating - Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 2, 15:40 PST
      SMS Delivery Delays and Failures over T-Mobile, Metro PCS and Sprint Networks in the US to a Subset of Twilio Short Codes
      Resolved - We are no longer experiencing SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. This incident has been resolved.
      Dec 2, 14:50 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 2, 12:57 PST
      Update - We are continuing to work with our carrier partner to resolve SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 2, 10:59 PST
      Investigating - We are experiencing SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in X hours or as soon as more information becomes available.
      Dec 2, 09:54 PST
      SMS Delivery Delays to Orange Network Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network Cameroon. This incident has been resolved.
      Dec 2, 13:28 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 2, 11:33 PST
      Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays to Orange Network Cameroon. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 2, 07:31 PST
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Dec 2, 05:28 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange, Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 2, 04:36 PST
      Delay in Data for Programmable Voice PSTN and SIP Calls
      Resolved - The incident causing data for Programmable Voice PSTN and SIP calls to be unavailable has now been mitigated. The display of pricing for a subset of individual calls on 11/30/2022 between 7:40 AM and 11:15 AM PT is still delayed. Please contact support if you have any questions about the incident.
      Dec 2, 10:49 PST
      Update - Our engineers are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Current calls are available without any delays, and the data consistency issues that are still outstanding are only for a subset of calls that took place during the incident window from 7:40 to 11:15 PT. Our next update will be provided in 24 hours, or as soon as more information becomes available.
      Dec 1, 17:40 PST
      Update - Our engineers are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Current calls are available without any delays, and the data consistency issues that are still outstanding are only for a subset of calls that took place during the incident window from 7:40 to 11:15 PT. Our next update will be provided in 16 hours, or as soon as more information becomes available.
      Dec 1, 01:44 PST
      Update - Our engineers are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Current calls are available without any delays, and the data consistency issues that are still outstanding are only for a subset of calls that took place during the incident window from 7:40 to 11:15 PT. Our next update will be provided in 8 hours, or as soon as more information becomes available.
      Nov 30, 17:55 PST
      Update - Our engineers are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Current calls are available without any delays, and the data consistency issues that are still outstanding are only for a subset of calls that took place during the incident window from 7:40 to 11:15 PT. Our next update will be provided in 4 hours, or as soon as more information becomes available.
      Nov 30, 14:18 PST
      Update - Our engineers are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Current calls are available without any delays, and the data consistency issues that are still outstanding are only for a subset of calls that took place during the incident window from 7:40 to 11:15 PT. Our next update will be provided in 2 hours, or as soon as more information becomes available.
      Nov 30, 12:24 PST
      Investigating - This incident causing data delays for Twilio REST API and Calls was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/syqxvbptx9zn for previous updates. Current calls are available without any delays, and the data consistency issues that are still outstanding are only for a subset of calls that took place during the incident window from 7:40 to 11:15 PT. Our engineers are still working on a fix. Our next update will be provided in 1 hour. We apologize for the inconvenience and for any confusion this may have caused.
      Nov 30, 11:27 PST
      Subset of API Requests Failing in IE1 Region
      Resolved - After fully investigating the issue of a subset of API requests in Ireland IE1 region failing with 401 status, it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Dec 2, 10:12 PST
      Update - We are continuing to investigate a subset of API requests in Ireland IE1 region failing with 401 status. Impacted customers should confirm that they are using the corresponding IE1 auth token to authorize the API requests. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 2, 09:01 PST
      Update - We have identified that a subset of API requests in Ireland IE1 region are currently failing with 401 status. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 2, 07:59 PST
      Investigating - We've become aware of a potential issue with API calls failing with 401 status for the IRELAND (IE1) region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 2, 07:30 PST
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 2, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 1, 22:00 PST
      Update - The AT&T network in Mexico is conducting an emergency maintenance from 01 December 2022 at 22:00 PST until 02 December 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Dec 1, 17:38 PST
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 01 December 2022 at 22:00 PST until 02 December 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Dec 1, 17:33 PST
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Dec 2, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 1, 21:00 PST
      Scheduled - A subset of small carriers in the US is conducting an emergency maintenance from 01 December 2022 at 21:00 PST until 02 December 2022 at 03:00 PST . During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers
      Nov 29, 08:54 PST
      SMS Delivery Delays to Telcel Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. This incident has been resolved.
      Dec 2, 00:31 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telcel network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 22:46 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 1, 22:06 PST
      Dec 1, 2022
      On Call Engineers are Investigating
      Resolved - We have fully investigated the Mobile Originated SMS issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Dec 1, 23:53 PST
      Investigating - Our monitoring systems have detected a potential issue with Mobile Originated SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 1, 23:12 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Dec 1, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 1, 14:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 01 December 2022 at 14:00 PST until 01 December 2022 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 28, 22:07 PST
      Failures Provisioning Emergency Addresses to Phone Numbers
      Resolved - We are no longer observing issues provisioning emergency addresses to phone numbers. This incident has been resolved.
      Dec 1, 17:15 PST
      Monitoring - We are observing a recovery with provisioning emergency addresses to phone numbers. Our engineers will continue to monitor the issue to assure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 15:55 PST
      Update - We are experiencing failures when provisioning emergency addresses to phone numbers due to a vendor outage. Our engineers are working with our partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 1, 14:59 PST
      Investigating - Our monitoring systems have detected a potential issue with provisioning emergency addresses to phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 1, 14:52 PST
      Studio Degraded
      Resolved - Studio was degraded for 7 minutes between 15:34 and 15:41 Pacific Time on 12/1/2022. During this period, customers may have experienced dropped calls, missed messages, and stuck Studio Executions. The issue has now been resolved.
      Dec 1, 15:34 PST
      Intermittent Call Deletion Failures and Price Delays
      Resolved - We are no longer observing call deletion failures or price delays. This incident has been resolved.
      Dec 1, 15:02 PST
      Update - We continue to observe a recovery with call deletion failures and price delays. Our engineers will continue to monitor the issue to assure a full recovery. Our next update will be provided in 1 hour, or as soon as more information becomes available.
      Dec 1, 14:08 PST
      Monitoring - We are observing a recovery with call deletion failures and price delays. Our engineers will continue to monitor the issue to assure a full recovery. Our next update will be provided in 30 minutes, or as soon as more information becomes available.
      Dec 1, 13:42 PST
      Update - We continue investigating intermittent call deletion failures and call price delays though Rest API. Our engineers are working on the issue, and we will provide another update in 2 hour or as soon as more information becomes available.
      Dec 1, 12:46 PST
      Update - We continue investigating intermittent call deletion failures and call price delays though Rest API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Dec 1, 11:50 PST
      Update - We are currently investigating intermittent call deletion failures though Rest API. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
      Dec 1, 11:18 PST
      Investigating - Our monitoring systems have detected a potential issue with Call Deletion. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 1, 11:13 PST
      Indonesia SMS Carrier Maintenance - Hutchison CP Telecommunications (3)
      Completed - The scheduled maintenance has been completed.
      Dec 1, 11:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 1, 08:31 PST
      Scheduled - The Hutchison CP Telecommunications (3) network in Indonesia is conducting an emergency maintenance from 01 December 2022 at 08:30 PST until 01 December 2022 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hutchison CP Telecommunications (3) Indonesia handsets.
      Dec 1, 01:29 PST
      Inbound Call Failures to a Subset of Twilio United Kingdom Phone Numbers
      Resolved - The issue affecting inbound calls to a subset of Twilio United Kingdom phone numbers has been resolved, and the service is functioning normally at this time.
      Dec 1, 09:20 PST
      Update - We continue seeing recovery for inbound calls failures to a subset of Twilio United Kingdom phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 07:21 PST
      Monitoring - We have started seeing recovery for inbound calls failures to a subset of Twilio United Kingdom phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 05:24 PST
      Update - We continue to observe Inbound call failures to a subset of Twilio United Kingdom phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 03:39 PST
      Investigating - Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio United Kingdom phone numbers.
      Our engineering team has been alerted and is actively investigating. We will provide another update within the next 1 hour or as soon as more information becomes available.
      Dec 1, 02:56 PST
      SMS Delivery Delays to Sudani One Network in Sudan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sudani One network in Sudan. This incident has been resolved.
      Dec 1, 09:01 PST
      Update - We continue observing recovery in Outbound SMS delivery delays when sending messages to Sudani One network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 07:03 PST
      Monitoring - We are observing recovery in Outbound SMS delivery delays when sending messages to Sudani One network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 05:07 PST
      Update - We continue to experience outbound SMS delivery delay when sending messages to Sudani One network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 30, 21:24 PST
      Update - We continue to experience outbound SMS delivery delay when sending messages to Sudani One network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 30, 17:24 PST
      Update - We continue to experience outbound SMS delivery delay when sending messages to Sudani One network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 30, 15:42 PST
      Update - We are experiencing outbound SMS delivery delay when sending messages to Sudani One network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 30, 14:47 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays when sending messages to the Sudani One network in Sudan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 30, 14:39 PST
      Inbound Calls Failure to Twilio Iceland Landline Number
      Resolved - The issue affecting inbound calls to Twilio Iceland landline phone numbers has been resolved, and the service is functioning normally at this time.
      Dec 1, 08:59 PST
      Monitoring - We have started seeing recovery for inbound calls to Twilio Iceland landline phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 06:58 PST
      Update - We continue to observe Inbound call failures to Twilio Iceland landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 1, 05:34 PST
      Investigating - We are again observing Inbound call failures to Twilio Iceland landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 03:53 PST
      Monitoring - Apologies for inconvenience caused. SMS services remains operational. We were experiencing inbound Voice failure to Twilio Iceland landline number, which is recovered as of now. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 03:31 PST
      Investigating - We are experiencing inbound SMS failure to Twilio Iceland landline number. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 1, 02:57 PST
      SMS Delivery Report Delays When Sending Messages to Etisalat Afghanistan.
      Resolved - We are no longer experiencing delivery report delays when sending messages to Etisalat Afghanistan. This incident has been resolved.
      Dec 1, 06:43 PST
      Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Etisalat Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 04:43 PST
      Update - We continue to experience delays in receiving message delivery reports when sending messages to Etisalat Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 03:05 PST
      Investigating - We are experiencing delays in receiving message delivery reports when sending messages to Etisalat Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Dec 1, 02:25 PST
      Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 1, 03:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 1, 02:30 PST
      Scheduled - Our Voice carrier partner is conducting a planned maintenance from 01 December 2022 at 02:30 PST until 01 December 2022 at 03:30 PST. During the maintenance window, there could be call drops to and from subset of Twilio Australia and New Zealand phone numbers.
      Nov 27, 21:30 PST
      US MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 1, 00:01 PST
      Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 22, 19:56 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 22, 19:55 PST
      Scheduled - We will be undergoing scheduled maintenance during this time.
      Nov 22, 19:54 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 21:00 PDT
      Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 03 November 2022 at 21:00 PDT until 01 December 2022 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.



      Please Note :



      The above maintenance period comprises tasks that will be carried out twice a week on the following date and times:

      Nov 3, 2022 21:00 PDT to Nov 4, 2022 01:00 PDT

      Nov 7, 2022 21:00 PDT to Nov 8, 2022 01:00 PDT

      Nov 9, 2022 21:00 PDT to Nov 10, 2022 01:00 PDT

      Nov 14, 2022 21:00 PDT to Nov 15, 2022 01:00 PDT

      Nov 16, 2022 21:00 PDT to Nov 17, 2022 01:00 PDT

      Nov 21, 2022 21:00 PDT to Nov 22, 2022 01:00 PDT

      Nov 22, 2022 21:00 PDT to Nov 23, 2022 01:00 PDT

      Nov 30, 2022 21:00 PDT to Dec 1, 2022 01:00 PDT

      Oct 31, 23:49 PDT
      US and Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 1, 00:00 PST
      Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
      Nov 4, 02:39 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 3, 21:01 PDT
      Scheduled - Our SMS carrier partner in the US and Canada will be conducting a planned maintenance from 03 November 2022 at 21:00 PDT until 01 December 2022 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers.



      Please Note :



      The above maintenance period comprises tasks that will be carried out twice weekly on the following dates and times:

      Nov 3, 2022 21:00 PDT to Nov 4, 2022 01:00 PDT

      Nov 7, 2022 21:00 PDT to Nov 8, 2022 01:00 PDT

      Nov 9, 2022 21:00 PDT to Nov 10, 2022 01:00 PDT

      Nov 14, 2022 21:00 PDT to Nov 15, 2022 01:00 PDT

      Nov 16, 2022 21:00 PDT to Nov 17, 2022 01:00 PDT

      Nov 21, 2022 21:00 PDT to Nov 22, 2022 01:00 PDT

      Nov 22, 2022 21:00 PDT to Nov 23, 2022 01:00 PDT

      Nov 30, 2022 21:00 PDT to Dec 1, 2022 01:00 PDT

      Oct 31, 23:53 PDT
      Nov 30, 2022
      SMS Delivery Failures to Jawwal Network in Palestine
      Resolved - We are no longer experiencing SMS delivery failures when sending messages to Jawwal network in Palestine. This incident has been resolved.
      Nov 30, 18:49 PST
      Update - We are observing recovery in outbound SMS delivery when sending messages to Jawwal network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 30, 18:18 PST
      Monitoring - We are observing recovery in outbound SMS delivery when sending messages to Jawwal network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 30, 16:18 PST
      Update - We are experiencing outbound SMS delivery failures when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 30, 15:20 PST
      Update - Our monitoring systems have detected a potential issue with SMS Delivery issues when sending messages to Jawwal network in Palestine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 30, 15:12 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery issues when sending messages to Jawwal network in Palestine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 30, 15:02 PST
      SMS Delivery Delays To Ufone Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ufone network in Pakistan. This incident has been resolved.
      Nov 30, 17:54 PST
      Monitoring - We are observing recovery in outbound SMS delivery delays when sending messages to Ufone Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 30, 16:08 PST
      Update - We are experiencing outbound SMS delivery delay when sending messages to Ufone Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 30, 15:10 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays whens ending messages to Ufone Network in Pakistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 30, 14:57 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Nov 30, 17:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 30, 13:00 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 30 November 2022 at 13:00 PDT until 30 November 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Oct 30, 19:53 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 30, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 30, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 November 2022 at 13:00 PST until 30 November 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 25, 02:34 PST
      Delay in API Calls Data
      Resolved - This incident related to data delays for Twilio REST API and Calls was resolved prematurely. Please refer to https://status.twilio.com/incidents/dbqblbzkm5f8 for further updates. We apologize for the inconvenience and for any confusion this may have caused.
      Nov 30, 11:12 PST
      Monitoring - Twilio REST API and Calls are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 30, 10:42 PST
      Update - Our engineers have identified the cause of data delays for Twilio REST API and Calls, and are working on a fix. Customers may also experience price update delays. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Nov 30, 03:47 PST
      Update - Our engineers have identified the cause of data delays for Twilio REST API and Calls, and are working on a fix. Customers may also experience price update delays. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Nov 29, 19:54 PST
      Identified - Our engineers have identified the cause of data delays for Twilio REST API and Calls, and are working on a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Nov 29, 16:23 PST
      Update - We are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Customers may experience delays in data populating since 7:39 AM PT. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
      Nov 29, 12:30 PST
      Update - We are still investigating data delays for Twilio Rest API, impacting Twilio Calls. Customers may experience delays in data populating since 7:39 AM PT. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 10:38 PST
      Update - We continue investigating delays and timeout errors for Twilio Rest API, impacting Twilio Calls. Customers may experience delay in data for around 30 minutes and 404 responses. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 09:34 PST
      Update - We are currently investigating delays and timeout errors for Twilio Rest API, impacting Twilio Calls. Customers may experience delay in data for around 30 minutes and 404 responses. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
      Nov 29, 08:51 PST
      Investigating - Our monitoring systems have detected a potential issue with calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 29, 08:22 PST
      Rest API Delays Viewing Calls Data
      Resolved - Rest API - Calls Data was degraded for 64 minutes between 09:15 and 09:19 Pacific Time on 30/11/2022. During this period, a subset of customers may have experienced delays in viewing calls from Rest API. The issue has now been resolved.
      Nov 30, 10:53 PST
      Errors When Adding or Updating Payment Info
      Resolved - Payment services issues has been resolved. Payments and upgrades are operating normally at this time.
      Nov 30, 10:32 PST
      Monitoring - Connecting to one of our payment services is now operating normally. Customers should be able to make payments and upgrades using credit card or PayPal. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 30, 10:01 PST
      Identified - We are working to resolve an issue connecting to one of our payment services. Payment and upgrade done through PayPal is down at this time. Credit card payment and upgrade is working as usual. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
      Nov 30, 09:50 PST
      Update - We continue investigating errors within our billing Twilio Platform. Customers may experience errors when adding new cards, adding funds from PayPal or upgrading their account. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Nov 30, 09:37 PST
      Update - We are currently investigating errors when adding new credit card information, including PayPal, and upgrading on Twilio Platform. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Nov 30, 08:30 PST
      Investigating - Our monitoring systems have detected a potential issue adding new credit card info. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 30, 07:49 PST
      Errors When Adding New Funds
      Resolved - This incident is related to adding payment info to Twilio Platform. Please refer to https://status.twilio.com/incidents/lsfvk8gn24dw for further updates. We apologize for the inconvenience and for any confusion this may have caused.
      Nov 30, 09:21 PST
      Investigating - Our monitoring systems have detected a potential issue when adding new funds. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 30, 09:16 PST
      SMS Delivery Delays to Banglalink Network in Bangladesh
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Banglalink Network in Bangladesh. This incident has been resolved.
      Nov 30, 00:14 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Banglalink Network in Bangladesh.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 22:30 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Banglalink Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 29, 16:25 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Banglalink Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 29, 12:44 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Banglalink Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 10:49 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Banglalink Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 09:49 PST
      Nov 29, 2022
      SMS Delivery Delays to Ethio-Telecom in Ethiopia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. This incident has been resolved.
      Nov 29, 22:39 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 20:39 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 29, 16:09 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 29, 12:26 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 10:36 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 09:36 PST
      SMS Delivery Delays to Telefonica Network in El Salvador
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in El Salvador. This incident has been resolved.
      Nov 29, 20:10 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in El Salvador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 18:10 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 29, 15:54 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 14:04 PST
      Update - We are experiencing SMS delivery delays when sending messages to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 13:10 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays when sending messages to Telefonica Network in El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 29, 12:54 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 29, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 29, 18:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 29 November 2022 at 18:00 PST until 29 November 2022 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 24, 00:14 PST
      Russia SMS Carrier Maintenance - Yota
      Completed - The scheduled maintenance has been completed.
      Nov 29, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 29, 12:00 PST
      Scheduled - The Yota network in Russia is conducting a planned maintenance from 29 November 2022 at 12:00 PST until 29 November 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Yota Russia handsets.
      Nov 25, 08:37 PST
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Nov 29, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 29, 12:01 PST
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 29 November 2022 at 12:00 PST until 29 November 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Nov 25, 08:35 PST
      Delay in Availability of Voice Insights Data
      Resolved - We are no longer observing delays in availability of voice insight data. This incident has been resolved.
      Nov 29, 15:06 PST
      Monitoring - We are observing recovery with the availability of voice insight data. Our engineers will continue to monitor the issue to assure a full recovery. We will provide another update in 2 hours, or as soon as new information becomes available.
      Nov 29, 13:56 PST
      Update - Our engineers have identified the issue and are still working on reducing the delays in availability of voice insights data. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 11:59 PST
      Identified - Our engineers have identified the issue and are working on reducing the delays in availability of voice insights data. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 11:08 PST
      Update - We are currently investigating delays in availability of voice insights data for calls that ended after 9:00 PT. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 10:04 PST
      Investigating - Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 29, 09:58 PST
      SMS Delivery Delays to Mobilink & Jazz Networks in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mobilink & Jazz Networks in Pakistan. This issue has been resolved.
      Nov 29, 14:26 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobilink & Jazz Networks in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 12:28 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Mobilink & Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 29, 12:13 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Mobilink & Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 10:11 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Mobilink & Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 29, 09:11 PST
      Disruption to Pinned Products in Twilio Console
      Resolved - The Twilio Console was degraded for 29 minutes between 1:55 and 2:24 PM Pacific Time on 11/29/2022. During this period, customers may have experienced the loss of the "Functions and Assets" pinned product in their Twilio Console. The issue has now been resolved.
      Nov 29, 13:55 PST
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      Nov 29, 11:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 29, 10:00 PST
      Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 29 November 2022 at 10:00 PST until 29 November 2022 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata Indonesia handsets.
      Nov 29, 00:21 PST
      SMS Delivery Delays to Ethio-Telecom in Ethiopia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. This incident has been resolved.
      Nov 29, 03:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 29, 02:12 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 28, 22:00 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 28, 14:00 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 28, 10:04 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 08:04 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Ethio-Telecom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 28, 07:04 PST
      Nov 28, 2022
      SMS Delivery Receipt Delays from Twilio Short Code Numbers to US Carriers
      Resolved - We are no longer experiencing delivery report delays when sending to the United States on Twilio Short Codes. This incident has been resolved.
      Nov 28, 22:41 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Code Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 20:41 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 18:41 PST
      Investigating - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 16:41 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Shortcode Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 16:05 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 14:11 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 12:29 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 09:04 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 07:02 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 04:54 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 03:06 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Delivery Receipt Delay)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 01:17 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Shortcode Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

      Please find the current SMS delivery status from Twilio Shortcode Numbers for the major carriers below:
      US AT&T (status - Delayed and Failure)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 27, 23:28 PST
      France SMS Carrier Maintenance - Bouygues Telecom
      Completed - The scheduled maintenance has been completed.
      Nov 28, 21:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 14:00 PST
      Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 28 November 2022 at 14:00 PST until 28 November 2022 at 21:00 PST, During the maintenance window, there could be intermittent delays delivering SMS to and from France Bouygues Telecom handsets.
      Nov 22, 15:38 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 28, 19:20 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 November 2022 at 13:00 PST until 28 November 2022 at 19:20 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 25, 00:35 PST
      Black Friday / Cyber Monday Alert
      Resolved - The issue affecting traffic on US and Canada networks has been resolved, and the service is functioning normally at this time.
      Nov 28, 19:00 PST
      Investigating - Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. Please refer to our Black Friday / Cyber Monday FAQ page at https://support.twilio.com/hc/en-us/articles/4411075931163-Notice-Potential-Message-Delays-During-the-Midterm-Elections-Black-Friday-Cyber-Monday-2022 for more information.
      Nov 24, 17:36 PST
      SMS delivery delays to Tigo network in Paraguay
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Paraguay. This incident has been resolved.
      Nov 28, 18:12 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 16:12 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Tigo network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 28, 00:21 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Tigo network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 27, 16:31 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Tigo network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 27, 12:38 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Tigo network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 10:38 PST
      Investigating - After a couple of hours monitoring, we observed SMS delivery delays when sending messages to Tigo in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
      Nov 27, 09:35 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Tigo network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 07:37 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 05:42 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 27, 04:44 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 02:44 PST
      Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Tigo in Paraguay. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 00:45 PST
      Update - We are experiencing SMS delivery delays when sending messages to Tigo in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 26, 23:45 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery to the Tigo network in Paraguay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 26, 23:41 PST
      MMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
      Resolved - We are no longer experiencing MMS delivery delays from Twilio Toll-Free Numbers at this time. This incident has been resolved.
      Nov 28, 17:36 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Toll Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 16:28 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Toll Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 14:37 PST
      Update - Please find the current SMS delivery status from Twilio Toll Free Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 13:52 PST
      Update - Please find the current SMS delivery status from Twilio Toll Free Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 11:53 PST
      Update - Please find the current SMS delivery status from Twilio Toll Free Numbers for the major carriers below:

      US AT&T (status - Delayed)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 09:48 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays and delivery report delays from Twilio Toll Free Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current SMS delivery status from Twilio Toll Free Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 07:55 PST
      MMS Delivery Delays from Twilio Long Code Numbers to US Carriers
      Resolved - We are no longer experiencing MMS delivery delays from Twilio Long Code Numbers at this time. This incident has been resolved.
      Nov 28, 17:36 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Long code Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 16:28 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Long code Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 14:37 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Long code Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 14:36 PST
      Update - Please find the current SMS delivery status from Twilio Long Code Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 13:52 PST
      Update - Please find the current SMS delivery status from Twilio Long Code Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 11:52 PST
      Update - Please find the current SMS delivery status from Twilio Long Code Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 09:52 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays and delivery report delays from Twilio Long code Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current SMS delivery status from Twilio Long Code Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 08:06 PST
      MMS Delivery Delays from Twilio Short Code Numbers to US Carriers
      Resolved - We are no longer experiencing MMS delivery delays from Twilio Short Codes at this time. This incident has been resolved.
      Nov 28, 17:36 PST
      Update - Our monitoring continues to show overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 15:48 PST
      Update - Our monitoring continues to show overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 13:46 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 11:50 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays and delivery report delays from Twilio Short code Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current SMS delivery status from Twilio Short Code Numbers for the major carriers below:

      US AT&T (status - Delayed)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 28, 09:45 PST
      Oman SMS Carrier Maintenance - Oman Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 28, 17:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 12:00 PST
      Scheduled - The Oman Mobile network in Oman is conducting a planned maintenance from 28 November 2022 at 12:00 PST until 28 November 2022 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Oman Mobile handsets.
      Nov 28, 02:27 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Nov 28, 17:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 13:00 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 28 November 2022 at 13:00 PDT until 28 November 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Oct 30, 19:52 PDT
      Alarms Set to "Any Warning or Error" Firing for INFO Level Debug Events
      Resolved - This incident has been resolved.
      Nov 28, 16:52 PST
      Update - Our engineers have identified the root cause of the issue, and are continuing to implement a fix. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 28, 16:23 PST
      Identified - Our engineers have identified the root cause of the issue, and have begun rolling out a fix. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 14:22 PST
      Update - We are investigating an issue with Alarms set to "Any Warning or Error" firing for INFO level debug events. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as we have more information.
      Nov 28, 13:28 PST
      Investigating - Our monitoring systems have detected a potential issue with Alarms set to "Any Warning or Error" firing for INFO level debug events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 28, 12:54 PST
      SMS Delivery Delays to Umniah Network in Jordan
      Resolved - This incident has been resolved.
      Nov 28, 15:31 PST
      Monitoring - We have begun to observe recovery with SMS delivery delays when sending messages to Umniah Network in Jordan. We will continue to monitor the issue, and provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 14:25 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Umniah Network in Jordan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 28, 11:45 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Umniah Network in Jordan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 28, 07:44 PST
      Update - We continue to experience SMS delivery delays when sending messages to Umniah Network in Jordan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 05:44 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Umniah Network in Jordan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 28, 04:51 PST
      Japan SMS Carrier Maintenance - Rakuten Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 28, 12:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 05:01 PST
      Scheduled - The Rakuten Mobile network in Japan is conducting an emergency maintenance from 28 November 2022 at 05:00 PDT until 28 November 2022 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile Japan handsets.
      Nov 13, 21:08 PST
      Japan SMS Carrier Maintenance - Rakuten Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 28, 12:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 05:01 PST
      Scheduled - The Rakuten Mobile network in Japan is conducting a planned maintenance from 28 November 2022 at 05:00 PST until 28 November 2022 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile handsets
      Nov 20, 08:14 PST
      Inbound and Outbound Call Failures to Telefonica in Colombia
      Resolved - Inbound and Outbound Calls were degraded for Telefonica in Colombia, around 14 hours and 12 minutes between 19:33 on 27/11/2022 and 09:45 on 28/11/2022 Pacific Time. The issue has now been resolved.
      Nov 28, 10:30 PST
      Studio Latency Errors
      Resolved - Studio was degraded for 2 minutes between 02:00 and 02:02 Pacific Time on 28/11/2022. During this period, customers may have experienced dropped calls, missed messages, and stuck Studio Executions due to credentials latencies/errors. The issue has now been resolved.
      Nov 28, 09:53 PST
      Inbound Call Failures to Subset of Twilio France Phone Numbers
      Resolved - The issue affecting inbound calls to Twilio France phone numbers has been resolved, and the service is functioning normally at this time.
      Nov 28, 08:11 PST
      Monitoring - We have started seeing recovery for inbound calls to Twilio France phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 06:12 PST
      Update - We continue to observe inbound call failure to Subset of France numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 28, 04:23 PST
      Investigating - We are observing inbound call failure to Subset of France numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 28, 03:24 PST
      SMS Carrier Partner Maintenance to Multiple Countries
      Completed - The scheduled maintenance has been completed.
      Nov 28, 04:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 28, 01:00 PST
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 28 November 2022 at 01:00 PST until 28 November 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from the following countries via a subset of longcodes.
      Belgium
      USA/Guam
      Poland
      Austria
      Nov 23, 00:13 PST
      SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
      Resolved - We are no longer experiencing SMS delivery delays from Twilio Toll-Free Numbers at this time. This incident has been resolved.
      Nov 28, 03:03 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

      Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)
      Nov 28, 01:09 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

      Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:
      US AT&T (status - Delayed and Failure)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 27, 23:26 PST
      Nov 27, 2022
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 27, 19:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 27, 17:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 November 2022 at 17:00 PST until 27 November 2022 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 25, 00:27 PST
      Studio Performance Degraded
      Resolved - Studio was degraded for 2 minutes between 14:00 and 14:02 Pacific Time on 11/27/2022. During this period, customers may have experienced dropped calls, missed messages, and stuck Studio Executions. The issue has now been resolved.
      Nov 27, 14:08 PST
      SMS Delivery Delays to Irancell Network in Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Irancell network in Iran. This incident has been resolved.
      Nov 27, 06:23 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Irancell network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 04:32 PST
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Irancell network in Iran. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 27, 03:32 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Irancell network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 01:32 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Irancell network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 27, 00:32 PST
      SMS Delivery Delays to Claro in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.
      Nov 27, 05:01 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 27, 03:03 PST
      Update - We are experiencing SMS delivery delays when sending messages to Claro Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 26, 23:52 PST
      Update - We are experiencing SMS delivery delays when sending messages to Claro Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 26, 22:07 PST
      Update - We are experiencing SMS delivery delays when sending messages to Claro Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 26, 21:13 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay To Claro Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 26, 21:00 PST
      SMS Delivery Delays from Twilio Short-Codes to US Carriers
      Resolved - We are no longer experiencing instant SMS delivery from Twilio Short Codes at this time. This incident has been resolved.
      Nov 27, 01:55 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

      Please find the current SMS delivery status from Twilio Short Code for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)
      Nov 26, 23:55 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio short-codes.
      Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 22:03 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

      Please find the current SMS delivery status from Twilio Short Code for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)
      Nov 26, 20:11 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 18:12 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 16:18 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 14:16 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio short-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 12:16 PST
      SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
      Resolved - We are no longer experiencing SMS delivery from Twilio Toll-Free Numbers at this time. This incident has been resolved.
      Nov 27, 01:55 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

      Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)
      Nov 26, 23:56 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio toll-free numbers.
      Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 22:02 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

      Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Operational)
      Nov 26, 20:11 PST
      Update - Please find the current SMS delivery status from Twilio toll-free numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 18:13 PST
      Update - Please find the current SMS delivery status from Twilio toll-free numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 16:19 PST
      Update - Please find the current SMS delivery status from Twilio toll-free numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 14:16 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 12:16 PST
      Nov 26, 2022
      SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
      Resolved - We are no longer experiencing SMS delivery delays from Twilio Toll-Free Numbers at this time. This incident has been resolved.
      Nov 26, 04:07 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 26, 02:25 PST
      Update - Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 00:28 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 22:40 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 20:40 PST
      Update - Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 18:40 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 16:41 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio toll-free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 15:57 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio toll-free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 13:57 PST
      Investigating - Please find the current SMS delivery status from Twilio toll-free numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 13:46 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 13:10 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 11:19 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio toll-free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 11:18 PST
      Update - Please find the current SMS delivery status from Twilio toll-free numbers for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:18 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free Numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:02 PST
      SMS Delivery Delays from Twilio Short-Codes to US Carriers
      Resolved - We are no longer experiencing SMS delivery delays from Twilio Short Codes at this time. This incident has been resolved.
      Nov 26, 04:06 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 26, 02:25 PST
      Update - Please find the current delivery status from Twilio Short-Codes for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 26, 00:28 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 22:40 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 20:40 PST
      Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 18:40 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio short-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Appalachian Wireless (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 16:41 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio toll-free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 15:59 PST
      Monitoring - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 15:18 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 13:18 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 11:19 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 11:18 PST
      Update - Please find the current SMS delivery status from Twilio short-codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:17 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 08:59 PST
      US SMS Carrier Maintenance - U.S. Cellular
      Completed - The scheduled maintenance has been completed.
      Nov 26, 03:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 25, 22:00 PST
      Scheduled - The U.S. Cellular network in the US is conducting a maintenance from 25 November 2022 at 22:00 PST until 26 November 2022 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from U.S. Cellular handsets via a subset of short codes.
      Nov 24, 13:25 PST
      Nov 25, 2022
      MMS Delivery Delays From Twilio Toll-Free Numbers to US Carriers
      Resolved - This incident has been resolved.
      Nov 25, 17:55 PST
      Monitoring - Please find the current MMS delivery status from Twilio Long-Codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 15:23 PST
      Update - Please find the current MMS delivery status from Twilio Toll Free for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 13:54 PST
      Update - Due to sustained high traffic on the US carrier networks, we continue experiencing MMS delivery delays from Twilio toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 11:34 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio toll-free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:39 PST
      MMS Delivery Delays From Twilio Long-Codes to US Carriers
      Resolved - This incident has been resolved.
      Nov 25, 17:54 PST
      Monitoring - Please find the current MMS delivery status from Twilio Long-Codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 15:22 PST
      Update - Please find the current MMS delivery status from Twilio Long-Codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 13:52 PST
      Update - Due to sustained high traffic on the US carrier networks, we continue experiencing MMS delivery delays from Twilio long-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 11:34 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio long-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:37 PST
      MMS Delivery Delays From Twilio Short-Codes to US Carriers
      Resolved - This incident has been resolved.
      Nov 25, 17:53 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Short Code at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 15:20 PST
      Monitoring - Please find the current MMS delivery status from Twilio Short Code for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 14:04 PST
      Update - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio short-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Delivery Delays and Delivery Report Delays)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 12:36 PST
      Update - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio short-codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Delivery Delays and Delivery Report Delays)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 10:36 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:36 PST
      SMS Delivery Delays from Twilio Long-Codes to US Carriers
      Resolved - This incident has been resolved.
      Nov 25, 17:48 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio toll-free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 15:58 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 13:58 PST
      Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio short-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 11:19 PST
      Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio long-codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 11:18 PST
      Update - Please find the current SMS delivery status from Twilio long-codes for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Delayed)
      Verizon (status - Operational)
      MetroPCS (status - Delayed)

      We will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:17 PST
      Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Long Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. Please find the current delivery status for the major carriers below:

      US AT&T (status - Operational)
      T-Mobile (status - Delayed)
      Sprint (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Nov 25, 09:01 PST
      SMS Delivery Delay To Appalachian Wireless network in USA using shortcodes and Tollfree numbers
      Resolved - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio toll-free and shot-code numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. We're closing this post since this is a duplicate from the existing ones reported at ttps://status.twilio.com/incidents/z2xw324t3t5c and https://status.twilio.com/incidents/zz7wyjzggsty
      Nov 25, 16:46 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 25, 16:05 PST
      SMS Delivery Delays to Claro Colombia
      Resolved - This incident has been resolved.
      Nov 25, 16:25 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Nov 25, 14:35 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 25, 13:35 PST
      SMS Delivery Delays and Failures to Tanzania
      Resolved - This incident has been resolved.
      Nov 25, 15:26 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 13:33 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 25, 05:30 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 25, 01:30 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 23:32 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 24, 22:32 PST
      Outbound SMS Delivery Delay To Wind Tre Network In Italy
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Wind Tre Network In Italy. This incident has been resolved.
      Nov 25, 07:47 PST
      Monitoring - We are observing recovery in outbound SMS delivery delays when sending messages to Wind Tre Network In Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 05:51 PST
      Update - We continue to experience outbound SMS delivery delay when sending messages to Wind Tre Network In Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 25, 05:00 PST
      Update - We continue to experience outbound SMS delivery delay when sending messages to Wind Tre Network In Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 25, 03:05 PST
      Investigating - We are experiencing outbound SMS delivery delay when sending messages to Wind Tre Network In Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 25, 02:06 PST
      Nov 24, 2022
      Low Quality Audio Calls to a Subset of Twilio's France Numbers Caused by Packet Loss
      Resolved - The issue affecting audio calls quality caused by packet loss for Twilio's France numbers phone numbers has been resolved, and the service is functioning normally at this time.
      Nov 24, 22:46 PST
      Monitoring - We have started seeing recovery for audio quality for inbound audio calls for Twilio's France phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 20:47 PST
      Update - Our engineers continue to investigate on the issue of low quality audio calls caused by packet loss for Twilio's France numbers and will keep working with providers in order to obtain more information about this case. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Nov 24, 18:32 PST
      Update - Our engineers have continue to investigate on the issue of low quality audio calls caused by packet loss for Twilio's France numbers and will keep working with providers in order to obtain more information about this case. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 24, 14:32 PST
      Identified - Our engineers have identified the issue of low quality audio calls caused by packet loss for Twilio's France numbers and are working on a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 12:30 PST
      Russia SMS Carrier Maintenance - Yota
      Completed - The scheduled maintenance has been completed.
      Nov 24, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 24, 12:00 PST
      Scheduled - The Yota network in Russia is conducting an emergency maintenance from 24 November 2022 at 12:00 PST until 24 November 2022 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yota Russia handsets.
      Nov 21, 08:16 PST
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Nov 24, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 24, 12:00 PST
      Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 24 November 2022 at 12:00 PST until 24 November 2022 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Nov 21, 07:38 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 24, 15:10 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 24, 12:00 PST
      Scheduled - The Beeline network in Russia is conducting an unplanned emergency maintenance from 24 November 2022 at 12:00 PST until 24 November 2022 at 15:10 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 24, 05:30 PST
      Europe Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 24, 15:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 24, 11:00 PST
      Scheduled - Our Voice carrier partner in Europe is conducting a planned maintenance from 24 November 2022 at 11:00 PST until 24 November 2022 at 15:00 PST. During the maintenance window, there could be intermittent call failures or disconnections to and from Europe handset.
      Nov 19, 04:36 PST
      SMS Delivery Delays to Dhiraagu Network in the Maldives
      Resolved - This incident has been resolved.
      Nov 24, 13:57 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dhiraagu Network in the Maldives. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 12:00 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Dhiraagu Network in the Maldives. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 10:05 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Dhiraagu Network in the Maldives. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 24, 09:14 PST
      SMS Delivery Delays to Al Madar Network In Libya
      Resolved - This incident has been resolved.
      Nov 24, 13:55 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Al Madar Network In Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 12:11 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Al Madar Network In Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 10:19 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Al Madar Network In Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 24, 09:32 PST
      SMS Delivery Delays to AT&T Network in the US
      Resolved - This incident has been resolved.
      Nov 24, 12:58 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 10:35 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 24, 09:37 PST
      Programmable Messaging Callbacks Failures
      Resolved - Callbacks for our Programmable Messaging platform is operating normally. Impacted customers have been contacted to address any concerns.
      Nov 24, 06:53 PST
      Monitoring - Callbacks for our Programmable Messaging platform is operating normally. We were able to confirm that the issue was caused by timeout issues with some customers’ callback URLs who’ll be contacted to address any concerns. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 24, 06:22 PST
      Update - We are currently investigating an issue with callbacks for Programmable Messaging. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Nov 24, 05:30 PST
      Investigating - We've become aware of a potential issue with Callbacks in Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 24, 05:02 PST
      SMS Delivery Delays to H3G Network
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to H3G network. This incident has been resolved.
      Nov 24, 06:02 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to H3G network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 04:19 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 02:30 PST
      Update - We continue to experience SMS delivery delays when sending messages to H3G network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 00:42 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to H3G network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 23, 23:51 PST
      SMS Delivery Receipts Delay To All France Networks using Subset of Shortcodes
      Resolved - We are no longer experiencing delay in receiving SMS delivery receipts when sending messages to all France networks using subset of Shortcodes. This incident has been resolved.
      Nov 24, 04:23 PST
      Update - We are observing recovery in SMS delivery receipts delay when sending to all France networks using subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 24, 02:35 PST
      Investigating - We are experiencing delay in receiving SMS delivery receipts when sending to all France networks using subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 24, 02:12 PST
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 24, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 23, 22:01 PST
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 23 November 2022 at 22:00 PST until 24 November 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Nov 16, 14:15 PST
      Nov 23, 2022
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 23, 23:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 23, 22:01 PST
      Update - We will be undergoing scheduled maintenance during this time.
      Nov 23, 19:25 PST
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 23 November 2022 at 22:00 PST until 23 November 2022 at 23:00 PST. During the maintenance window, there could be intermittent call failures to a subset of Twilio France phone numbers.
      Nov 21, 23:06 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 23, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 23, 11:05 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 November 2022 at 11:05 PST until 23 November 2022 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Nov 16, 03:53 PST
      HTTP 5xx Errors For Workflow Engine
      Resolved - Workflow Engine was degraded for about 5 minutes between 06:09 and 06:14 PM Pacific Time on 11/23/2022. During this period, customers may have experienced 5xx errors for various CRUD operations while creating and updating the Studio flows/Executions. The issue has now been resolved.
      Nov 23, 19:20 PST
      SMS Delivery Delays to Entel Network in Peru
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Entel Network in Peru. This incident has been resolved.
      Nov 23, 18:56 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Entel network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 23, 17:14 PST
      Update - We are continuing to experience delays in receiving message delivery reports when sending to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 23, 16:44 PST
      Update - We are continuing to experience delays in receiving message delivery reports when sending to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 23, 14:20 PST
      Update - We are experiencing delays in receiving message delivery reports when sending to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 23, 13:24 PST
      Update - We are experiencing delays in receiving message delivery reports when sending to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 23, 13:24 PST
      Investigating - Our monitoring systems have detected a potential issue with Entel network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 23, 13:17 PST
      Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 23, 18:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 23, 16:00 PST
      Scheduled - Our Voice carrier partner is conducting a planned maintenance from 23 November 2022 at 16:00 PST until 23 November 2022 at 18:00 PST. During the maintenance window, there could be call drops to a subset of Twilio Germany and Austria phone numbers.
      Nov 22, 23:43 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Nov 23, 17:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 23, 13:00 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 23 November 2022 at 13:00 PDT until 23 November 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Oct 30, 19:51 PDT
      Nov 22, 2022
      Nov 21, 2022

      No incidents reported.

      Nov 20, 2022

      No incidents reported.

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