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Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays and Failures to to TriMob In Ukraine
      Update - We are experiencing SMS delivery delays and failures when sending messages to TriMob In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 17:24 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to TriMob In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 2024 - 16:42 PST
      Voice Intelligence Operator Results Delayed
      Update - Flex Co-Pilot and Voice Intelligence Operator Results are delayed. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI outage experienced globally. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 17:10 PST
      Update - Flex Co-Pilot and Voice Intelligence Operator Results are delayed. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI outage experienced globally. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 1 hours or as soon as more information becomes available.
      Dec 11, 2024 - 16:15 PST
      Investigating - Flex Copilot and Voice Intelligence Operator Results are delayed. The team is working on resolving the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Dec 11, 2024 - 15:51 PST
      Help Center AI Assistance is Down
      Update - Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 16:55 PST
      Investigating - Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 2024 - 15:58 PST
      Call Quality Issue to a Subset of Twilio's Numbers in Brazil
      Update - We have started seeing recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 16:21 PST
      Update - We have started seeing recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 14:40 PST
      Monitoring - We have started seeing recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Dec 11, 2024 - 14:15 PST
      Update - We are continuing to investigate a call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 12:44 PST
      Update - We are continuing to investigate a call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 2024 - 11:56 PST
      Investigating - Our monitoring systems have detected a potential Call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 2024 - 11:04 PST
      SMS Delivery Delays and Failures to CAMTEL Network in Cameroon
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 11, 2024 - 16:08 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 10, 2024 - 00:31 PST
      Update - We are continuing to investigate this issue.
      Dec 09, 2024 - 18:05 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 09, 2024 - 16:33 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 09, 2024 - 12:47 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 09, 2024 - 10:59 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 09, 2024 - 09:59 PST
      Call Failures to a subset of Twilio's Numbers in Thailand
      Update - The issue causing call failures to a subset of Twilio's Numbers in Thailand has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 2024 - 16:03 PST
      Identified - The issue causing call failures to a subset of Twilio's Numbers in Thailand has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 2024 - 15:08 PST
      SMS Delivery Delays to DigiTel C.A. In Venezuela
      Update - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 11, 2024 - 12:55 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 11, 2024 - 01:19 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 10, 2024 - 17:22 PST
      Update - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 10, 2024 - 13:10 PST
      Update - We are still experiencing SMS delivery failures when sending messages to DigiTel C.A. In Venezuela . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 2024 - 11:06 PST
      Investigating - We are experiencing SMS delivery failures when sending messages to DigiTel C.A. In Venezuela . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 2024 - 10:05 PST
      SMS Delivery Delays And Failures to Movicel Network in Angola
      Update - We are still continuing to experience SMS delivery delays and failures when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 11, 2024 - 10:54 PST
      Update - We are still continuing to experience SMS delivery delays and failures when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 10, 2024 - 18:20 PST
      Update - We are still continuing to experience SMS delivery delays and failures when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 10, 2024 - 10:23 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 2024 - 06:19 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 2024 - 04:19 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 2024 - 03:20 PST
      Multiple Destination Voice Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 03, 2024 - 01:00 PST
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a series of planned maintenances from 03 December 2024 at 01:00 PST until 12 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Australia and New Zealand phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 December 2024 at 01:00 PST until 03 December 2024 at 04:00 PST

      05 December 2024 at 01:00 PST until 05 December 2024 at 04:00 PST

      10 December 2024 at 01:00 PST until 10 December 2024 at 04:00 PST

      12 December 2024 at 01:00 PST until 12 December 2024 at 04:00 PST
      Dec 3, 2024 01:00 - Dec 12, 2024 04:00 PST
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Degraded Performance
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Degraded Performance
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Degraded Performance
      Flex Application Platform Degraded Performance
      TaskRouter ? Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Partial Outage
      Billing Operational
      Customer Support Center ? Partial Outage
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Partial Outage
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Partial Outage
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Degraded Performance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Sender ID Operational
      90 days ago
      100.0 % uptime
      Today
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      US and Canada SMS and MMS Carrier Partner Maintenance Dec 11, 2024 20:00 - Dec 12, 2024 00:00 PST
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 11 December 2024 at 20:00 PST until 12 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via subset of US and Canada long codes, short codes and toll free numbers.
      Posted on Nov 26, 2024 - 23:02 PST
      Chile SMS Carrier Partner Maintenance Dec 11, 2024 21:00 - Dec 12, 2024 01:00 PST
      Our SMS carrier partner in Chile is conducting a planned maintenance from 11 December 2024 at 21:00 PST until 12 December 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Chile handsets via subset of Chile short codes.
      Posted on Dec 06, 2024 - 15:08 PST
      United States Account Security Carrier Partner Maintenance - AT&T Dec 11, 2024 21:00 - Dec 12, 2024 04:00 PST
      Our carrier partner AT&T United States is conducting a planned maintenance from 11 December 2024 at 21:00 PST until 12 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Posted on Dec 11, 2024 - 14:05 PST
      US SMS Carrier Maintenance - Small US Carriers Dec 11, 2024 21:00 - Dec 12, 2024 01:00 PST
      A subset of small networks in the US are conducting a planned maintenance from 11 December 2024 at 21:00 PST until 12 December 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
      Posted on Dec 09, 2024 - 13:21 PST
      US MMS Carrier Partner Maintenance Dec 11, 2024 23:00 - Dec 12, 2024 03:00 PST
      Our MMS carrier partner in the US is conducting a planned maintenance from 11 December 2024 at 23:00 PST until 12 December 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US short codes.
      Posted on Dec 05, 2024 - 22:10 PST
      New Zealand Voice Carrier Partner Maintenance Dec 12, 2024 01:00-07:00 PST
      Our Voice carrier partner in New Zealand is conducting a planned maintenance from 12 December 2024 at 01:00 PST until 12 December 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
      Posted on Dec 04, 2024 - 19:16 PST
      US SMS Carrier Partner Maintenance Dec 12, 2024 06:00-11:00 PST
      Our SMS carrier partner in the US is conducting a planned maintenance from 12 December 2024 at 06:00 PST until 12 December 2024 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US short codes.
      Posted on Dec 06, 2024 - 02:15 PST
      Russia SMS Carrier Maintenance - Yota and MegaFon Dec 12, 2024 12:00-16:00 PST
      The Yota and MegaFon networks in Russia are conducting an emergency maintenance from 12 December 2024 at 12:00 PST until 12 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
      Posted on Dec 10, 2024 - 07:40 PST
      United States SMS and MMS Carrier Maintenance - T-Mobile Dec 12, 2024 21:00 - Dec 13, 2024 03:00 PST
      The T-Mobile network in the United States is conducting a planned maintenance from 12 December 2024 at 21:00 PST until 13 December 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Posted on Dec 11, 2024 - 15:28 PST
      Japan SMS Carrier Maintenance - SoftBank Dec 16, 2024 07:00-09:00 PST
      The SoftBank network in Japan is conducting a planned maintenance from 16 December 2024 at 07:00 PST until 16 December 2024 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Japan handsets.
      Posted on Dec 05, 2024 - 06:54 PST
      Thailand SMS Carrier Maintenance - AWN / AIS Dec 16, 2024 09:00-14:00 PST
      The AWN / AIS network in Thailand is conducting a planned maintenance from 16 December 2024 at 09:00 PST until 16 December 2024 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AWN / AIS Thailand handsets.
      Posted on Dec 07, 2024 - 00:00 PST
      Russia SMS Carrier Maintenance - Tele2 Dec 16, 2024 12:00-16:00 PST
      The Tele2 network in Russia is conducting a series of planned maintenances from 16 December 2024 at 12:00 PST until 16 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Nov 30, 2024 - 00:16 PST
      Czech Republic Voice Carrier Maintenance -T-Mobile Dec 16, 2024 16:00-20:30 PST
      The T-Mobile network in the Czech Republic is conducting a planned maintenance from 16 December 2024 at 16:00 PST until 16 December 2024 at 20:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Dec 03, 2024 - 07:43 PST
      Russia SMS Carrier Maintenance - Tele2 Dec 18, 2024 12:00-16:00 PST
      The Tele2 network in Russia is conducting a series of planned maintenances from 18 December 2024 at 12:00 PST until 18 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Nov 30, 2024 - 00:17 PST
      US and Canada SMS and MMS Carrier Partner Maintenance Dec 18, 2024 20:00 - Dec 19, 2024 00:00 PST
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 18 December 2024 at 20:00 PST until 19 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via subset of US and Canada long codes, short codes and toll free numbers.
      Posted on Dec 09, 2024 - 12:58 PST
      Russia SMS Carrier Maintenance - Tele2 Dec 23, 2024 12:00-16:00 PST
      The Tele2 network in Russia is conducting a series of planned maintenances from 23 December 2024 at 12:00 PST until 23 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Nov 30, 2024 - 00:18 PST
      Russia SMS Carrier Maintenance - Tele2 Dec 25, 2024 12:00-16:00 PST
      The Tele2 network in Russia is conducting a series of planned maintenances from 25 December 2024 at 12:00 PST until 25 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Nov 30, 2024 - 00:18 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Dec 11, 2024
      Outbound WhatsApp Messages Failing With Error 500 Impacting Flex and Twilio Verify
      Resolved - We are no longer observing issues in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. This incident has been resolved.
      Dec 11, 17:06 PST
      Update - We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 16:01 PST
      Update - We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 14:06 PST
      Update - We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 12:13 PST
      Monitoring - We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 11:40 PST
      Update - We have detected an issue with outbound WhatsApp messages failing with error 500. This is also affecting Flex and Verify. This is impacting outbound WhatsApp tasks which will be created but will have a delay in message sent to customer. Also, any active WhatsApp tasks will lose the ability to communicate with agent and customer. The issue is related to the Meta platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 11:10 PST
      Update - We have detected a potential issue with outbound WhatsApp messages failing with error 500. This is also affecting Flex and Verify. This is impacting outbound WhatsApp tasks which will be created but will have a delay in message sent to customer. Also, any active WhatsApp tasks will lose the ability to communicate with agent and customer. The issue appears to be related to the Meta platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 10:43 PST
      Update - We have detected a potential issue with outbound WhatsApp messages failing with error 500. The issue appears to be related to the Meta platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 10:36 PST
      Investigating - Our monitoring systems have detected a potential issue with outbound WhatsApp messages failing with error 500. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 10:28 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Dec 11, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 11, 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 11 December 2024 at 12:00 PST until 11 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Nov 30, 00:16 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Dec 11, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 11, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 11 December 2024 at 13:00 PST until 11 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Dec 10, 04:53 PST
      SMS Delivery Delays to Shelcomm Network in United States of America
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in United States of America. This incident has been resolved.
      Dec 11, 14:18 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 12:36 PST
      Update - We are experiencing SMS delivery delays when sending messages to Shelcomm Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 11:51 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 11:30 PST
      SMS Delivery Delays and Failures to Telefonica in Nicaragua
      Resolved - We are no longer experiencing SMS delivery delays when sending to Telefonica in Nicaragua. This incident has been resolved.
      Dec 11, 13:09 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending to Telefonica in Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 12:21 PST
      Update - We are still experiencing SMS delivery delays and failures sending to Telefonica in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 11:44 PST
      Update - We are still experiencing SMS delivery delays and failures sending to Telefonica in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Dec 11, 10:53 PST
      Update - We are still experiencing SMS delivery delays and failures sending to Telefonica in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Dec 11, 09:53 PST
      Update - We are experiencing SMS delivery delays and failures sending to Telefonica in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Dec 11, 09:23 PST
      Update - We are continuing to investigate this issue.
      Dec 11, 09:21 PST
      Update - We are continuing to investigate this issue.
      Dec 11, 09:21 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Telefonica in Nicaragua. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 09:20 PST
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Dec 11, 12:59 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 11, 10:20 PST
      Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 11 December 2024 at 10:20 PST until 11 December 2024 at 12:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Dec 9, 23:11 PST
      SMS Delivery Delays to Beeline / ZET Mobile Network in Tajikistan
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Beeline / ZET Mobile Network in Tajikistan. This incident has been resolved.
      Dec 11, 12:06 PST
      Update - We are still observing recovery in SMS delivery delays when sending messages to Beeline / ZET Mobile Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 11:48 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline / ZET Mobile Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 09:48 PST
      Update - We are experiencing SMS delivery delays when sending messages to Beeline / ZET Mobile Network In Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 08:51 PST
      Update - Upon further investigation, we have confirmed that Programmable Messaging is not affected by the ongoing incident. We are actively investigating SMS delivery delays to Beeline / ZET Mobile Network in Tajikistan and will provide another update in 1 hour.
      Dec 11, 08:49 PST
      Update - We are experiencing SMS delivery delays when sending messages to Beeline / ZET Mobile Network In Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 08:30 PST
      Investigating - Our monitoring systems have detected a potential issue for SMS Delivery Delays To Beeline / ZET Mobile Network In Tajikistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 11, 07:29 PST
      Bhutan SMS Carrier Maintenance - TashiCell
      Completed - The scheduled maintenance has been completed.
      Dec 11, 12:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 11, 10:00 PST
      Scheduled - The TashiCell network in Bhutan is conducting an emergency maintenance from 11 December 2024 at 10:00 PST until 11 December 2024 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to TashiCell Bhutan handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 11, 03:52 PST
      Customers may have experienced errors sending templated messages
      Resolved - During a 3min period (6:23:55 - 6:27:10) customers may have experienced errors sending templated messages
      Dec 11, 07:32 PST
      SMS Delivery Delays to MTN Irancell in Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Irancell in Iran. This incident has been resolved.
      Dec 11, 06:01 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Irancell in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 04:39 PST
      Update - We continue to experience SMS delivery delays when sending messages to MTN Irancell in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 03:59 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Irancell in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 11, 03:02 PST
      New Zealand Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 11, 06:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 11, 02:00 PST
      Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 11 December 2024 at 02:00 PST until 11 December 2024 at 06:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
      Dec 4, 04:36 PST
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Dec 11, 04:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 19:30 PST
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 10 December 2024 at 19:30 PST until 11 December 2024 at 04:30 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Dec 5, 15:34 PST
      SuperSim and Programmable Wireless Degradation
      Resolved - We are no longer experiencing the issue with the billing pipeline. Super SIM UI customers are getting accessed without any delays. There is no delay for usage and billing reports. Programmable Wireless customers are not facing delays while provisioning activities. This incident has been resolved.
      Dec 11, 03:29 PST
      Monitoring - We are observing recovery in the issue with the billing pipeline. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 11, 01:46 PST
      Update - We are still experiencing the issue with the billing pipeline. The bug in software caused the billing information to be delayed on the UI and API. The team is still working to identify the issue. We will post the update in the next 2 hours or sooner if more information will become available.
      Dec 11, 00:24 PST
      Update - We are still investigating the issue. We will provide further updates as and when we get more information about this.
      Dec 11, 00:05 PST
      Investigating - Impacted Services: Access to Super SIM UI and delays with usage and billing reporting and Programmable Wireless Provisioning
      Start: Wednesday, December 11, 2024 05:30 UTC / Wednesday, December 11, 2024 00:30 EST (UTC-5)
      Beginning at 05:30 UTC, customers will experience issues as indicated below:
      For Super SIM: Customers will face issues accessing the Super SIM UI accessing via console.korewireless.com, and experience delays with usage and billing reporting
      For Programmable Wireless customers may encounter delays in provisioning activities
      Dec 10, 23:02 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 11, 02:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 11, 00:00 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 11 December 2024 at 00:00 PST until 11 December 2024 at 02:30 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 10, 14:04 PST
      SMS Delivery Failures To Smartfren Telecom Network In Indonesia
      Resolved - We are no longer experiencing SMS Delivery Failures To Smartfren Telecom Network In Indonesia. This incident has been resolved.
      Dec 11, 01:03 PST
      Monitoring - We are observing recovery in SMS Delivery Failures To Smartfren Telecom Network In Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 23:13 PST
      Update - We are experiencing SMS delivery delays when sending messages to Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 10, 20:13 PST
      Update - We are experiencing SMS delivery delays when sending messages to Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 18:22 PST
      Update - We are experiencing SMS delivery delays when sending messages to Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 17:26 PST
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures To Smartfren Telecom Network In Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 10, 17:24 PST
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Dec 11, 00:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 19:31 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 December 2024 at 19:30 PST until 11 December 2024 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Dec 9, 14:50 PST
      Dec 10, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Three
      Completed - The scheduled maintenance has been completed.
      Dec 10, 22:15 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 08:00 PST
      Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 December 2024 at 08:00 PST until 10 December 2024 at 22:15 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Dec 3, 14:49 PST
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Dec 10, 22:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 14:00 PST
      Scheduled - Our carrier partner EE United Kingdom is conducting an emergency maintenance from 10 December 2024 at 14:00 PST until 10 December 2024 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Dec 9, 06:43 PST
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Dec 10, 21:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 20:30 PST
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 10 December 2024 at 20:30 PST until 10 December 2024 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Dec 9, 00:08 PST
      SMS Delivery Delays to MTN Network in Ghana
      Resolved - We are no longer experiencing SMS Delivery Delays to MTN Network in Ghana. This incident has been resolved.
      Dec 10, 19:32 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to MTN Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 17:30 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 15:11 PST
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Dec 10, 14:05 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to MTN Network in Ghana. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 10, 14:00 PST
      SMS Delivery Delays to Algar Telecom Network in Brazil via shortcodes and registered sender id
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil via shortcodes and registered sender id. This incident has been resolved.
      Dec 10, 16:29 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom Network in Brazil via shortcodes and registered sender id. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 14:20 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil via shortcodes and registered sender id. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 08:24 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil via shortcodes and registered sender id. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 07:24 PST
      Inaccurate Portability API Responses
      Resolved - Twilio Portability API Responses was degraded between between 10:00 and 6:30 Pacific Time on 12/04/2024. During this period of time customers may have experienced incorrect portability responses indicating that a number was not portable to Twilio. The issue has now been resolved.
      Dec 10, 15:07 PST
      Update - The portability API was degraded between 10:00 and 6:30 Pacific Time on 12/04/2024. During this period of time, the API may have returned incorrect portability responses indicating that a number was not portable to Twilio. The not portable reason code would have been 22130. The issue has now been resolved, please retry your request if you believe your phone number should have been portable.
      Dec 10, 15:05 PST
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with call dip service from portability-api. We will follow up and provide customer impact details within 2 hours.
      Dec 10, 11:55 PST
      Thailand SMS Carrier Maintenance - AWN / AIS
      Completed - The scheduled maintenance has been completed.
      Dec 10, 15:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 07:00 PST
      Scheduled - The AWN / AIS network in Thailand is conducting a planned maintenance from 10 December 2024 at 07:00 PST until 10 December 2024 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AWN / AIS Thailand handsets.
      Dec 6, 23:58 PST
      SMS Delivery Delays to Multiple Networks in Colombia for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Short Codes. This incident has been resolved.
      Dec 10, 13:48 PST
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 11:50 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 09:48 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 08:46 PST
      SMS Delivery Failures to a Subset of Numbers in Australia
      Resolved - We are no longer experiencing SMS delivery failures to Australia for a subset of Twilio's numbers. This incident has been resolved.
      Dec 10, 12:54 PST
      Monitoring - We are observing recovery SMS delivery delays when sending messages to a subset of Twilio's numbers in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 10:38 PST
      Update - We are still experiencing SMS delivery delays failures to a subset of numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Dec 10, 02:03 PST
      Update - We are still experiencing SMS delivery delays failures to a subset of numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Dec 9, 18:13 PST
      Update - We are continuing to investigate this issue.
      Dec 9, 18:08 PST
      Update - We are experiencing SMS delivery delays failures to a subset of numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 9, 14:32 PST
      Update - We are experiencing SMS delivery delays failures to a subset of numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 12:35 PST
      Update - We are experiencing SMS delivery delays failures to a subset of numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 11:38 PST
      Investigating - We've become aware of a potential issue with SMS delivery delays failures to a subset of Twilio's numbers in Australia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 9, 11:16 PST
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the SMS Delivery Failures to AT&T Network in the US for a Subset of Toll Free Numbers issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Dec 10, 12:45 PST
      Investigating - Our monitoring systems have detected a potential issue of SMS Delivery Failures to AT&T Network in the US for a Subset of Toll Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 10, 12:42 PST
      SMS Delivery Delays to Telcel Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. This incident has been resolved.
      Dec 10, 11:41 PST
      Update - We are still observing recovery in SMS delivery delays when sending messages to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 10, 10:45 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 08:56 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 06:48 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 10, 01:40 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 9, 17:52 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 9, 13:55 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 11:59 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 11:09 PST
      SMS Delivery Delays to Orange / Altice Network in Dominican Republic
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange / Altice network in Dominican Republic. This incident has been resolved.
      Dec 10, 09:01 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange / Altice network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 06:54 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Orange / Altice network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 04:54 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange / Altice network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 04:01 PST
      Twilio Voice PSTN Maintenance (Australia)
      Completed - The scheduled maintenance has been completed.
      Dec 10, 09:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 07:02 PST
      Scheduled - Twilio is conducting planned maintenance with one of our carrier partners from 10 December 07:00 until 10 December 09:00 PST. During the maintenance window, calls from network subscribers to a subset of Twilio Australia phone numbers will not be processed.
      Dec 4, 21:56 PST
      Lookup V2 Reassigned Number Latency Spike
      Resolved - Twilio Lookup V2 Reassigned Number Latency Spike was degraded for 20 minutes between 22:55 and 23:40Pacific Time on 12/02/2024. During this period of time customers may have experienced a large increase in traffic where our provider started failing. The issue has now been resolved.
      Dec 10, 08:30 PST
      SMS Delivery Delays to Ooredoo Network in Algeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. This incident has been resolved.
      Dec 10, 07:03 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 04:52 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 03:00 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 02:05 PST
      New Zealand Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 10, 07:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 01:00 PST
      Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 10 December 2024 at 01:00 PST until 10 December 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
      Dec 3, 07:39 PST
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 10, 05:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 21:00 PST
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 09 December 2024 at 21:00 PST until 10 December 2024 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Dec 6, 20:20 PST
      US SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 10, 04:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 20:01 PST
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 09 December 2024 at 20:00 PST until 10 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T US handsets.
      Dec 6, 20:19 PST
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Dec 10, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 02:00 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 December 2024 at 02:00 PST until 10 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Dec 5, 15:12 PST
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Dec 10, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 19:00 PST
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 December 2024 at 19:00 PST until 10 December 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Dec 6, 05:06 PST
      SMS Delivery Delay To Tigo Network In Nicaragua
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network In Nicaragua. This incident has been resolved.
      Dec 10, 02:30 PST
      Update - We are still observing recovery in SMS delivery delays when sending messages to Tigo Network In Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 00:30 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo Network In Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 22:32 PST
      Update - We are experiencing SMS delivery delays when sending messages to Tigo Network In Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 21:09 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network In Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 20:20 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 10, 02:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 10, 00:01 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 10 December 2024 at 00:00 PST until 10 December 2024 at 02:30 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 9, 14:15 PST
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 10, 01:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 21:30 PST
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 09 December 2024 at 21:30 PST until 10 December 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Dec 3, 07:35 PST
      SMS Delivery Failures To Telefonica Network In Panama
      Resolved - We are no longer experiencing SMS delivery failures To Telefonica Network In Panama. This incident has been resolved.
      Dec 10, 01:07 PST
      Monitoring - We are observing successful SMS delivery To Telefonica Network In Panama. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 23:14 PST
      Update - We are experiencing SMS delivery failures To Telefonica Network In Panama . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 22:27 PST
      Investigating - We are experiencing SMS delivery failures To Telefonica Network In Panama . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 21:39 PST
      United States Account Security Carrier Partner Maintenance - T-Mobile US
      Completed - The scheduled maintenance has been completed.
      Dec 10, 01:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 02:00 PST
      Scheduled - Our carrier partner T-Mobile US United States is conducting an emergency maintenance from 09 December 2024 at 02:00 PST until 10 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 9, 01:21 PST
      SMS Delivery Delays and Failures to Multiple Networks in Italy via Pre-Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. This incident has been resolved.
      Dec 10, 00:49 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 23:08 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 22:28 PST
      United States SMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Dec 10, 00:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 21:00 PST
      Scheduled - The Verizon network in the United States is conducting a planned maintenance from 09 December 2024 at 21:00 PST until 10 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
      Dec 2, 22:07 PST
      Dec 9, 2024
      Japan Voice Carrier Partner Maintenance
      Completed - The below maintenance has been cancelled by our Voice carrier partner.

      Our Voice carrier partner in Japan is conducting a planned maintenance from 11 December 2024 at 07:00 PST until 11 December 2024 at 09:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
      Dec 9, 23:02 PST
      Scheduled - Our Voice carrier partner in Japan is conducting a planned maintenance from 11 December 2024 at 07:00 PST until 11 December 2024 at 09:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
      Dec 6, 05:16 PST
      TaskRouter scheduled maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 9, 23:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 21:01 PST
      Scheduled - Maintenance activity: We would be updating the TaskRouter database, in the US1 region, to remove non-essential components from the system. There are pre and post activities around this update and hence this longer maintenance window of 2 hours. The actual database update, however, is expected to be completed within a second and would not impact your service.

      Monitoring: Our team will closely watch the system performance during and after the maintenance window as well to ensure everything runs smoothly.

      Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 2 minutes.
      Dec 3, 19:54 PST
      Belarus SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Dec 9, 21:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 13:00 PST
      Scheduled - The MTS network in Belarus is conducting an emergency maintenance from 09 December 2024 at 13:00 PST until 09 December 2024 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Belarus handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 9, 07:31 PST
      SMS Delivery Delays and Failures to Multiple Networks in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Mexico. This incident has been resolved.
      Dec 9, 20:26 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 19:04 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 18:35 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Dec 9, 20:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 15:00 PST
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 09 December 2024 at 15:00 PST until 09 December 2024 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 9, 05:02 PST
      Multiple Destination SMS Carrier Maintenance - MTN
      Completed - The scheduled maintenance has been completed.
      Dec 9, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 15:02 PST
      Scheduled - The MTN network in Congo, Benin, the Ivory Coast, Cameroon, Nigeria, Ghana, Liberia and Guinea-Bissau is conducting a planned maintenance from 08 December 2024 at 15:00 PST until 08 December 2024 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTN Congo, Benin, Ivory Coast, Cameroon, Nigeria, Ghana, Liberia and Guinea-Bissau handsets.
      Dec 5, 13:31 PST
      SMS Delivery Delays to MTN Network in Zambia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Zambia. This incident has been resolved.
      Dec 9, 18:11 PST
      Update - We are continuing to monitor for any further issues.
      Dec 9, 18:05 PST
      Update - We are observing recovery in SMS delivery delays to MTN Network in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 16:25 PST
      Monitoring - We are observing recovery in SMS delivery delays to MTN Network in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 14:33 PST
      Update - We are still experiencing SMS delivery delays to MTN Network in Zambia. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 8, 20:15 PST
      Update - We are still experiencing SMS delivery delays to MTN Network in Zambia. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 8, 14:15 PST
      Update - We are still experiencing SMS delivery delays to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 8, 06:16 PST
      Update - We are still experiencing SMS delivery delays to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 8, 02:15 PST
      Update - We are still experiencing SMS delivery delays to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 00:15 PST
      Investigating - We are experiencing SMS delivery delays to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Dec 7, 23:17 PST
      Denmark SMS Carrier Maintenance - Telia
      Completed - The scheduled maintenance has been completed.
      Dec 9, 17:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 15:01 PST
      Scheduled - The Telia network in Denmark is conducting a planned maintenance from 09 December 2024 at 15:00 PST until 09 December 2024 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Denmark handsets.
      Nov 28, 14:52 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Dec 9, 16:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 09 December 2024 at 13:00 PST until 09 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Dec 6, 05:08 PST
      Iran SMS Carrier Maintenance - Samantel and Azartel
      Completed - The scheduled maintenance has been completed.
      Dec 9, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 15:01 PST
      Scheduled - The Samantel and Azartel networks in Iran are conducting a planned maintenance from 09 December 2024 at 15:00 PST until 09 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Samantel and Azartel Iran handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 8, 19:19 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Dec 9, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 09 December 2024 at 12:00 PST until 09 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Nov 30, 00:15 PST
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Dec 9, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 12:00 PST
      Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 09 December 2024 at 12:00 PST until 09 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Dec 5, 06:26 PST
      SMS Delivery Delays and Failures to Smart in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart in the Philippines. This incident has been resolved.
      Dec 9, 14:35 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 13:42 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 11:57 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 11:07 PST
      SMS Delivery Delays to Beeline / ZET Mobile Network in Tajikistan
      Resolved - The issue affecting message delays to Beeline / ZET Mobile Network in Tajikistan has been resolved, and the service is functioning normally at this time.
      Dec 9, 12:21 PST
      Monitoring - We are observing recovery in SMS delivery delays to Beeline / ZET Mobile Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 10:30 PST
      Update - We are still experiencing SMS delivery delays to Beeline / ZET Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 08:37 PST
      Update - We are experiencing SMS delivery delays to Beeline / ZET Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 07:41 PST
      Investigating - We've become aware of a potential issue with SMS delivery delays to Beeline / ZET Mobile Network in Tajikistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 9, 07:37 PST
      Increased Latency to Portability API
      Resolved - The issue with Portability API has been resolved, and the resource is operating normally at this time.
      Dec 9, 09:11 PST
      Monitoring - Portability API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Dec 9, 08:41 PST
      Identified - Our engineers have identified an issue with increased latency in Portability API, which may cause delays in automated porting of a phone number. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 08:17 PST
      Investigating - We've become aware of a potential issue with Porting APIs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 9, 07:56 PST
      Hong Kong SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 9, 09:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 9, 08:00 PST
      Scheduled - Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 09 December 2024 at 08:00 PST until 09 December 2024 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
      Dec 3, 08:08 PST
      Unable to See Pay Connector in Catalog in US1 Region
      Resolved - The issue with Pay connectors in US1 region of catalog has been resolved and is operating normally at this time.
      Dec 9, 07:33 PST
      Monitoring - Pay connectors in US1 region of catalog are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Dec 9, 07:11 PST
      Identified - Our engineers have identified the issue with Pay connectors in US1 region of catalog, causing customers to be unable to see any Pay connectors and are working to deploy a fix. For customers who have already installed connectors, the ability to perform transactions is not affected. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 07:02 PST
      Investigating - We've become aware of a potential issue with Pay Connector. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 9, 06:45 PST
      SMS Delivery Failures to CAMTEL Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. This incident has been resolved.
      Dec 9, 07:29 PST
      Monitoring - We are observing successful SMS delivery delays when sending messages to CAMTEL Network in Cameroon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 05:27 PST
      Update - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 9, 02:42 PST
      Update - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 8, 22:45 PST
      Update - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 20:45 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 19:45 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to CAMTEL Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 17:45 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to CAMTEL Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 15:49 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CAMTEL Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 13:49 PST
      Update - We continue to experience SMS delivery failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 7, 14:28 PST
      Update - We continue to experience SMS delivery failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 6, 22:33 PST
      Update - We are experiencing SMS delivery failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 6, 14:33 PST
      Update - We are experiencing SMS delivery failures when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 6, 10:38 PST
      Update - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 6, 06:19 PST
      Update - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 6, 02:31 PST
      Update - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 00:23 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 5, 23:27 PST
      SMS Delivery Delays And Failures to Orange / Altice Networks in Dominican Republic
      Resolved - We are no longer experiencing MS delivery delays and failures when sending messages to Orange / Altice networks in the Dominican Republic. This incident has been resolved.
      Dec 9, 06:36 PST
      Monitoring - We are observing successful SMS delivery delays and failures when sending messages to Orange / Altice networks in Dominican Republic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 05:29 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Orange / Altice networks in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 9, 04:00 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Orange / Altice networks in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 9, 03:04 PST
      US SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 9, 04:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 8, 20:00 PST
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 08 December 2024 at 20:00 PST until 09 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T US handsets.
      Dec 6, 20:18 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Dec 9, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 7, 23:00 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 07 December 2024 at 23:00 PST until 09 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Dec 6, 16:09 PST
      SMS Delivery Failures to Sberbank Telecom Network in Russia Via Subset of Alphanumeric Sender ID
      Resolved - We are no longer experiencing SMS delivery failures to Sberbank Telecom Network in Russia via a subset of Alphanumeric Sender ID. This incident has been resolved.
      Dec 9, 00:56 PST
      Monitoring - We are observing recovery in SMS delivery failures to Sberbank Telecom Network in Russia via a subset of Alphanumeric Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 23:28 PST
      Update - We are continuing to experience SMS delivery failures to Sberbank Telecom Network in Russia via a subset of Alphanumeric Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Dec 8, 22:31 PST
      Investigating - We are experiencing SMS delivery failures to Sberbank Telecom Network in Russia via a subset of Alphanumeric Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 21:31 PST
      Japan SMS Carrier Maintenance - NTT Docomo
      Completed - The scheduled maintenance has been completed.
      Dec 9, 00:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 8, 20:00 PST
      Scheduled - The NTT Docomo network in Japan is conducting a planned maintenance from 08 December 2024 at 20:00 PST until 09 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT Docomo Japan handsets.
      Nov 28, 07:33 PST
      Dec 8, 2024
      SMS Delivery Failures to Multiple Networks in Japan for a subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Japan for a subset of Twilio numbers. This incident has been resolved.
      Dec 8, 19:12 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Japan for a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 17:12 PST
      Update - We are experiencing SMS delivery failures when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Dec 7, 21:02 PST
      Update - We are experiencing SMS delivery failures when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Dec 7, 05:03 PST
      Update - We are experiencing SMS delivery failures when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Dec 6, 21:05 PST
      Update - We are experiencing SMS delivery failures when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 6, 18:33 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 6, 17:05 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 15:07 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Japan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 14:19 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to multiple networks in Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 6, 13:30 PST
      SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil via a Subset of Twilio Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. This incident has been resolved.
      Dec 8, 18:13 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 16:13 PST
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 7, 09:40 PST
      Investigating - We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 6, 09:40 PST
      Monitoring - Our monitoring shows overall improvement in SMS delivery when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. We will continue monitoring the network to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 06:59 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 6, 01:33 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 5, 01:39 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 4, 01:48 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 3, 01:57 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 2, 14:02 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 1, 22:02 PST
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 1, 14:06 PST
      Update - We are stillexperiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 1, 10:05 PST
      Update - We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 1, 07:52 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 1, 06:44 PST
      SMS Delivery Delays To Beeline Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. This incident has been resolved.
      Dec 8, 14:12 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 12:14 PST
      Update - We are continuing monitoring for any further issues.
      Dec 8, 10:18 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 08:08 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 08:04 PST
      SMS Delivery Delays to T-Mobile Network in The Netherlands
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile network in The Netherlands. This incident has been resolved.
      Dec 8, 13:25 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to T-Mobile network in The Netherlands. We will continue additional monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 11:41 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile network in The Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 08:23 PST
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile network in The Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update 2 hours or as soon as more information becomes available.
      Dec 8, 06:53 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile network in The Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 05:51 PST
      SMS Delivery Delays to Safaricom Network in Kenya
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Safaricom Network in Kenya. This incident has been resolved.
      Dec 8, 13:07 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Safaricom Network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 11:10 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Safaricom Network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 10:12 PST
      SMS Delivery Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
      Dec 8, 10:44 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 09:47 PST
      SMS Delivery Delays to MobiFone Network in Vietnam
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MobiFone network in Vietnam. This incident has been resolved.
      Dec 8, 05:40 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MobiFone network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 03:53 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MobiFone network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 8, 02:22 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MobiFone network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 8, 01:27 PST
      United States Account Security Carrier Partner Maintenance - T-Mobile US
      Completed - The scheduled maintenance has been completed.
      Dec 8, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 8, 01:00 PST
      Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 08 December 2024 at 01:00 PST until 08 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



      Impacted Product: Lookup SIM Swap
      Dec 4, 06:56 PST
      Dec 7, 2024
      Redaction Failing for Twilio Conversations in Flex Conversational Insights
      Resolved - The issue causing Redaction failing for Twilio conversations in Flex Conversational Insights due to which data is not getting ingested in our third party vendor. This incident has been resolved.
      Dec 7, 20:17 PST
      Monitoring - We are observing recovery in Redaction failing for Twilio conversations in Flex Conversational Insights due to which data is not getting ingested in our third party vendor. We will continue to monitor to ensure full service recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Dec 7, 19:46 PST
      Identified - We are experiencing an issue with Redaction failing for Twilio conversations in Flex Conversational Insights due to which data is not getting ingested in our third party vendor, which has now been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 7, 19:12 PST
      Investigating - Our monitoring systems have detected a potential issue of of private ai license expired and its preventing pii extraction. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 7, 18:43 PST
      SMS Delivery Delays to ZET-Mobile in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to ZET-Mobile in Tajikistan. This incident has been resolved.
      Dec 7, 13:43 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to ZET-Mobile in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 7, 11:52 PST
      Update - We are experiencing SMS delivery delays when sending messages to ZET-Mobile in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 7, 09:53 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to ZET-Mobile in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 7, 08:53 PST
      On Call Engineers are Investigating an issue with SMS Delivery Failures to Multiple Networks in Japan for a subset of Long Codes
      Resolved - We have fully investigated the SMS delivery failures to multiple networks in Japan for a subset of long codes and it was determined that the impact was limited, Our engineers are working with our carrier partner to resolve the issue and updates are posted in the Twilio Status Page.
      Dec 7, 04:03 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to multiple networks in Japan for a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 6, 13:28 PST
      SMS Delivery Delays to AT&T Network in Mexico Over A Subset Of Short Code.
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T network in Mexico over a subset of short codes. This incident has been resolved.
      Dec 7, 03:13 PST
      Update - We are observing recovery SMS delivery delays when sending messages to AT&T Network in Mexico over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Dec 7, 02:42 PST
      Update - We are observing recovery SMS delivery delays when sending messages to AT&T Network in Mexico over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Dec 7, 00:43 PST
      Monitoring - We are observing recovery SMS delivery delays when sending messages to AT&T Network in Mexico over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Dec 6, 22:50 PST
      Update - We continue to experience SMS delivery delays when sending messages to AT&T Network in Mexico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 21:49 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 20:49 PST
      SMS Delivery Delays and Failures to Vodafone in Germany
      Resolved - We are no longer experiencing SMS delivery delays and failures to Vodafone in Germany. This incident has been resolved.
      Dec 7, 00:36 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures to Vodafone in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 23:44 PST
      Investigating - We are experiencing SMS delivery delays and failures to Vodafone in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 22:44 PST
      Dec 6, 2024
      SMS Delivery Delays To Movistar Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar network in Mexico. This incident has been resolved
      Dec 6, 21:42 PST
      Monitoring - We have started seeing recovery for the issue causing delivery delays to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 6, 14:58 PST
      Update - We continue to experience SMS delivery delays when sending messages to Movistar network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 6, 07:19 PST
      Update - We continue to experience SMS delivery delays when sending messages to Movistar network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 6, 03:36 PST
      Update - We continue to experience SMS delivery delays when sending messages to Movistar network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 01:41 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 00:47 PST
      SMS delivery report delays to Google voice Network in United States
      Resolved - We are no longer experiencing delivery report delays when sending messages to Google Voice Network. This incident has been resolved.
      Dec 6, 20:18 PST
      Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Google Voice Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 6, 17:18 PST
      Update - Our engineers identified that this incident is only impacting Delivery Reports and we can confirm that SMS delivery is good. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 6, 09:21 PST
      Update - We are still experiencing SMS delivery report delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 6, 09:03 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 5, 17:33 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 5, 01:51 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 4, 17:58 PST
      Update - We are experiencing SMS delivery delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 4, 15:20 PST
      Update - We are experiencing SMS delivery delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 4, 13:20 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Google Voice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 4, 11:58 PST
      SMS Delivery Delays and Failures to Vodafone in Germany
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Vodafone in Germany. This incident has been resolved.
      Dec 6, 18:51 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Vodafone in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 16:51 PST
      Update - We are experiencing SMS delivery delays and failures to Vodafone in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 15:23 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures to Vodafone in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 6, 15:14 PST
      On Call Engineers are Investigating an issue with US and CA Emergency Address Registration and Unregistration
      Resolved - Our monitoring systems do not detect any errors from our third party emergency services provider. We are no longer experiencing failures for emergency address registration/unregistration.
      Dec 6, 16:04 PST
      Monitoring - US and CA emergency address registration and unregistration are now operating normally. We will continue to monitor for system stability. We'll provide another update in 15 minutes or as soon as more information becomes available.
      Dec 6, 15:49 PST
      Update - Our monitoring systems have detected a potential issue with our emergency services third party provider. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 13:52 PST
      Update - We are investigating an issue with US and CA emergency address registration and unregistration . We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 12:53 PST
      Investigating - Our monitoring systems have detected a potential issue with US and CA emergency address registration and unregistration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 6, 12:39 PST
      SMS Delivery Delays To Digicel Network In Haiti
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digicel Network In Haiti. This incident has been resolved.
      Dec 6, 13:41 PST
      Monitoring - Our monitoring shows overall improvement when sending messages to Digicel Network In Haiti. We will continue monitoring the networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 11:40 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Digicel Network In Haiti . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 6, 10:35 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Digicel Network In Haiti . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 08:48 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Digicel Network In Haiti . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 07:58 PST
      WhatsApp Sender Onboarding Failures When Using Senders API
      Resolved - We are no longer experiencing WhatsApp sender onboarding failures when using senders API. This incident has been resolved.
      Dec 6, 12:16 PST
      Monitoring - Our monitoring shows overall improvement with WhatsApp Sender Onboarding When Using Senders API. We will continue monitoring the system to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 11:44 PST
      Update - Our engineers have identified the issue with WhatsApp onboarding failures when using the Senders API. We are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Dec 6, 11:22 PST
      Update - Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Dec 6, 01:51 PST
      Update - Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Dec 5, 17:52 PST
      Update - Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 5, 13:51 PST
      Update - Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 5, 11:50 PST
      Identified - Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 5, 10:54 PST
      Update - Our engineers are investigating an issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 5, 09:58 PST
      Investigating - Our monitoring systems have detected a potential issue with WhatsApp Onboarding. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 5, 09:50 PST
      High latency and amount of errors on Sync Insights direct orchestration
      Resolved - The infrastructure powering Flex Teams View had temporary network issues. The impact window was 14:30-15:25 UTC. Flex customers may have experienced issues/slowness on realtime updates for Flex Teams View.
      Dec 6, 08:41 PST
      Inbound Call Failure to a Subset of Twilio Phone Numbers in Philippines
      Resolved - We are no longer observing call failures for inbound calls to Twilio phone numbers in Philippines. This issue is now resolved.
      Dec 6, 06:17 PST
      Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers in Philippines. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 04:18 PST
      Update - We are observing call failures to a subset of Twilio phone numbers in Philippines. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 6, 02:34 PST
      Investigating - We are observing call failures to a subset of Twilio phone numbers in Philippines. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 6, 01:22 PST
      United States SMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Dec 6, 00:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 5, 21:01 PST
      Scheduled - The Verizon network in the United States is conducting a planned maintenance from 05 December 2024 at 21:00 PST until 06 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
      Nov 29, 16:06 PST
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 6, 00:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 5, 20:00 PST
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 05 December 2024 at 20:00 PST until 06 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via subset of US and Canada long codes, short codes and toll free numbers.
      Nov 26, 23:01 PST
      Dec 5, 2024
      Colombia Voice Carrier Partner Maintenance - Telefonica
      Completed - The scheduled maintenance has been completed.
      Dec 5, 23:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 5, 21:00 PST
      Scheduled - The Telefonica network in Colombia is conducting a planned maintenance from 05 December 2024 at 21:00 PST until 05 December 2024 at 23:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Colombia phone numbers.
      Dec 4, 14:05 PST
      SMS Delivery Delays to BTC Network in Botswana
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to BTC Network in Botswana. This incident has been resolved.
      Dec 5, 22:36 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to BTC Network in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 5, 20:36 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to BTC Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 5, 18:40 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to BTC Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 5, 17:40 PST
      SMS Delivery Delays to Multiple Networks in Italy
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Italy. This incident has been resolved.
      Dec 5, 20:41 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 5, 18:41 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 5, 17:34 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Dec 5, 15:43 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 5, 14:43 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 5, 14:24 PST
      Dec 4, 2024
      Dec 3, 2024
      Dec 2, 2024
      Dec 1, 2024
      Nov 30, 2024

      No incidents reported.

      Nov 29, 2024

      No incidents reported.

      Nov 28, 2024

      No incidents reported.

      Nov 27, 2024

      No incidents reported.

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