Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to IUSA Cell Network in Mexico
      Investigating - We are experiencing SMS delivery delays when sending messages to IUSA Cell network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 25, 2023 - 08:47 PDT
      SMS Delivery Delay to CTBC Cellular SA Network in Brazil
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Cellular SA network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 25, 2023 - 08:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Cellular SA network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 25, 2023 - 07:17 PDT
      France Voice Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 2023 - 13:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a series of planned maintenances from 18 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio's France phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      18 September 2023 at 13:00 PDT until 18 September 2023 at 17:00 PDT

      20 September 2023 at 13:00 PDT until 20 September 2023 at 17:00 PDT

      25 September 2023 at 13:00 PDT until 25 September 2023 at 17:00 PDT

      27 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT
      Iraq SMS Carrier Maintenance - Zain
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 2023 - 18:01 PDT
      Scheduled - The Zain network in Iraq is conducting a series of planned maintenances from 16 September 2023 at 18:00 PDT until 27 September 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Iraq handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      16 September 2023 at 18:00 PDT until 16 September 2023 at 22:00 PDT

      17 September 2023 at 18:00 PDT until 17 September 2023 at 22:00 PDT

      18 September 2023 at 18:00 PDT until 18 September 2023 at 22:00 PDT

      19 September 2023 at 18:00 PDT until 19 September 2023 at 22:00 PDT

      20 September 2023 at 18:00 PDT until 20 September 2023 at 22:00 PDT

      21 September 2023 at 18:00 PDT until 21 September 2023 at 22:00 PDT

      22 September 2023 at 18:00 PDT until 22 September 2023 at 22:00 PDT

      23 September 2023 at 18:00 PDT until 23 September 2023 at 22:00 PDT

      24 September 2023 at 18:00 PDT until 24 September 2023 at 22:00 PDT

      25 September 2023 at 18:00 PDT until 25 September 2023 at 22:00 PDT

      26 September 2023 at 18:00 PDT until 26 September 2023 at 22:00 PDT

      27 September 2023 at 18:00 PDT until 27 September 2023 at 22:00 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 04, 2023 - 13:02 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 04 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      04 September 2023 at 13:00 PDT until 04 September 2023 at 17:00 PDT

      06 September 2023 at 13:00 PDT until 06 September 2023 at 17:00 PDT

      11 September 2023 at 13:00 PDT until 11 September 2023 at 17:00 PDT

      13 September 2023 at 13:00 PDT until 13 September 2023 at 17:00 PDT

      18 September 2023 at 13:00 PDT until 18 September 2023 at 17:00 PDT

      20 September 2023 at 13:00 PDT until 20 September 2023 at 17:00 PDT

      25 September 2023 at 13:00 PDT until 25 September 2023 at 17:00 PDT

      27 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile
      Operational
      Conference
      Operational
      Recording
      Operational
      Queue
      Operational
      Text-to-Speech
      Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify
      Operational
      Authy App Operational
      Lookup
      Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING Operational
      Origination
      Operational
      Termination Operational
      FLEX Operational
      TaskRouter
      Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS
      Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service
      Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center
      Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Degraded Performance
      SMS, APAC Operational
      SMS, Europe Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      SMS, Middle East & Africa Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Russia SMS Carrier Maintenance - Megafon and Yota Sep 25, 2023 13:00-17:00 PDT
      The Megafon and Yota networks in Russia is conducting a planned maintenance from 25 September 2023 at 13:00 PDT until 25 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Posted on Sep 21, 2023 - 06:41 PDT
      Russia SMS Carrier Maintenance - Beeline Sep 25, 2023 14:00-17:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 25 September 2023 at 14:00 PDT until 25 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Sep 20, 2023 - 05:55 PDT
      Ukraine SMS Carrier Maintenance - Astelit Sep 25, 2023 16:00-20:00 PDT
      The Astelit network in Ukraine is conducting a planned maintenance from 25 September 2023 at 16:00 PDT until 25 September 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Astelit Ukraine handsets.
      Posted on Sep 20, 2023 - 21:51 PDT
      Russia SMS Carrier Maintenance - MTS Sep 25, 2023 21:30-23:00 PDT
      The MTS network in Russia is conducting a planned maintenance from 25 September 2023 at 21:30 PDT until 25 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Posted on Sep 23, 2023 - 06:38 PDT
      Japan SMS Carrier Maintenance - Rakuten Mobile Sep 26, 2023 06:00 - Sep 27, 2023 13:00 PDT
      The Rakuten Mobile network in Japan is conducting a series of planned maintenance from 26 September 2023 at 06:00 PDT until 27 September 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile Japan handsets.



      26 September 2023 at 06:00 PDT until 26 September 2023 at 13:00 PDT

      27 September 2023 at 06:00 PDT until 27 September 2023 at 13:00 PDT
      Posted on Sep 23, 2023 - 08:28 PDT
      Philippines Voice Carrier Partner Maintenance Sep 26, 2023 09:00 - Oct 4, 2023 13:00 PDT
      Philippines Voice Carrier Partner Maintenance
      Our Voice carrier partner in the Philippines is conducting a series of planned maintenances from 26 September 2023 at 09:00 PDT until 04 October 2023 at 13:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio’s Philippines phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      26 September 2023 at 09:00 PDT until 26 September 2023 at 13:00 PDT

      27 September 2023 at 09:00 PDT until 27 September 2023 at 13:00 PDT

      03 September 2023 at 09:00 PDT until 03 September 2023 at 13:00 PDT

      04 September 2023 at 09:00 PDT until 04 September 2023 at 13:00 PDT
      Posted on Sep 21, 2023 - 22:51 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Sep 26, 2023 15:15-21:00 PDT
      Our carrier partner Vodafone UK is conducting a planned maintenance from 26 September 2023 at 15:15 PDT until 26 September 2023 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.
      Posted on Sep 25, 2023 - 08:19 PDT
      Russia SMS Carrier Maintenance - Beeline Sep 26, 2023 19:00-20:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 26 September 2023 at 19:00 PDT until 26 September 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Sep 22, 2023 - 06:10 PDT
      Canada SMS Carrier Partner Maintenance Sep 26, 2023 21:00-23:00 PDT
      Our SMS carrier partner in Canada is conducting a planned maintenance from 26 September 2023 at 21:00 PDT until 26 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via subset of short codes.
      Posted on Sep 22, 2023 - 06:55 PDT
      France Voice Carrier Partner Maintenance Sep 26, 2023 22:00-23:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 26 September 2023 at 22:00 PDT until 26 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio’s France phone numbers.
      Posted on Sep 20, 2023 - 07:34 PDT
      Australia Voice Carrier Partner Maintenance Sep 27, 2023 04:00-05:00 PDT
      Our Voice carrier partner in Australia is conducting a planned maintenance from 27 September 2023 at 04:00 PDT until 27 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio Australia phone numbers.
      Posted on Sep 18, 2023 - 23:59 PDT
      Japan SMS Carrier Maintenance - KDDI Corporation Sep 27, 2023 11:00-13:00 PDT
      The KDDI Corporation network in Japan is conducting a planned maintenance from 27 September 2023 at 11:00 PDT until 27 September 2023 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Corporation Japan handsets.
      Posted on Sep 18, 2023 - 17:54 PDT
      Kazakhstan SMS Carrier Maintenance - Kcell Sep 27, 2023 11:00-18:00 PDT
      The Kcell network in Kazakhstan is conducting a planned maintenance from 27 September 2023 at 11:00 PDT until 27 September 2023 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kcell Kazakhstan handsets.
      Posted on Sep 25, 2023 - 07:48 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota Sep 27, 2023 13:00-17:00 PDT
      The Megafon and Yota networks in Russia is conducting a planned maintenance from 27 September 2023 at 13:00 PDT until 27 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Posted on Sep 22, 2023 - 07:39 PDT
      Account Security Carrier Partner Maintenance - Multiple Countries Sep 27, 2023 21:30-23:00 PDT
      Our carrier partners Three UK, H3G Austria, and Wind (Tre) Italy are conducting a planned maintenance from 27 September 2023 at 21:30 PDT until 27 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK, H3G Austria and Wind (Tre) Italy customers.



      Impacted Products:



      Verify Silent Network Auth - Three UK, H3G Austria, Wind (Tre) Italy

      Lookup SIM Swap - Three UK, H3G Austria, Wind (Tre) Italy

      Lookup Identity Match - Three UK, Wind (Tre) Italy
      Posted on Sep 19, 2023 - 03:24 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Three UK Sep 28, 2023 15:00 - Oct 1, 2023 16:00 PDT
      Our carrier partner Three UK is conducting a planned maintenance from 28 September 2023 at 15:00 PDT until 01 October 2023 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.


      Impacted Products: Lookup SIM Swap, Lookup Identity Match
      Posted on Sep 21, 2023 - 08:38 PDT
      Russia SMS Carrier Maintenance - Tele2 Oct 2, 2023 13:00 - Oct 30, 2023 17:00 PDT
      The Tele2 network in Russia is conducting a series of planned maintenances from 02 October 2023 at 13:00 PDT until 30 October 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      02 October 2023 at 13:00 PDT until 02 October 2023 at 17:00 PDT

      04 October 2023 at 13:00 PDT until 04 October 2023 at 17:00 PDT

      09 October 2023 at 13:00 PDT until 09 October 2023 at 17:00 PDT

      11 October 2023 at 13:00 PDT until 11 October 2023 at 17:00 PDT

      16 October 2023 at 13:00 PDT until 16 October 2023 at 17:00 PDT

      18 October 2023 at 13:00 PDT until 18 October 2023 at 17:00 PDT

      23 October 2023 at 13:00 PDT until 23 October 2023 at 17:00 PDT

      25 October 2023 at 13:00 PDT until 25 October 2023 at 17:00 PDT

      30 October 2023 at 13:00 PDT until 30 October 2023 at 17:00 PDT
      Posted on Sep 22, 2023 - 07:21 PDT
      SMS Carrier Partner Maintenance - Multiple Countries Oct 2, 2023 13:00-19:00 PDT
      Our SMS carrier partner is conducting a planned maintenance from 02 October 2023 at 13:00 PDT until 02 October 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering to the below following carrier and country:



      Tunisie Telecom Tunisia

      Telmob Onatel Burkina Faso

      Etisalat United Arab Emirates
      Posted on Sep 24, 2023 - 23:02 PDT
      Czech Republic Voice Carrier Partner Maintenance Oct 2, 2023 16:30-17:00 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 October 2023 at 16:30 PDT until 02 October 2023 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects for calls to a subset of Twilio Czech Republic phone numbers.
      Posted on Jul 13, 2023 - 01:10 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Sep 25, 2023
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 25, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 24 September 2023 at 23:00 PDT until 25 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 19, 18:54 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 25, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 22:01 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 24 September 2023 at 22:00 PDT until 25 September 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Sep 22, 00:22 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 25, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 25, 00:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 25 September 2023 at 00:30 PDT until 25 September 2023 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Sep 20, 23:29 PDT
      Call Failures to Singapore Phone Numbers From Twilio International Phone Numbers
      Resolved - Call failures to Singapore Numbers from Twilio International phone numbers has been resolved and voice calls are operating normally at this time.
      Sep 25, 01:46 PDT
      Monitoring - We have started seeing recovery for calls to Singapore numbers from Twilio International phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 24, 23:54 PDT
      Update - We are observing call failures to Singapore phone numbers from Twilio International phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 24, 23:20 PDT
      Investigating - We've become aware of a potential issue with call failures to Singapore Numbers from Twilio International phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 24, 23:05 PDT
      France SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 25, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 22:01 PDT
      Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 24 September 2023 at 22:00 PDT until 25 September 2023 at 00:00 PDT. During the maintenance window, there could be intermittent SMS delays delivering to and from France handsets via a subset of France longcodes.
      Sep 11, 03:31 PDT
      Sep 24, 2023
      Germany Account Security Carrier Partner Maintenance - Deutsche Telekom
      Completed - The scheduled maintenance has been completed.
      Sep 24, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 23, 23:00 PDT
      Scheduled - Our carrier partner Deutsche Telekom is conducting a planned maintenance from 23 September 2023 at 23:00 PDT until 24 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Deutsche Telekom customers.


      Impacted Products: Silent Network Authentication (SNA), Lookup SIM Swap, Lookup Identity Match
      Sep 14, 16:22 PDT
      Singapore Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 24, 15:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 09:00 PDT
      Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 24 September 2023 at 09:00 PDT until 24 September 2023 at 15:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Singapore phone numbers.
      Sep 8, 22:56 PDT
      New Zealand SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 24, 14:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 24, 14:01 PDT
      Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 24 September 2023 at 14:00 PDT until 24 September 2023 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets via a subset of Shortcodes.
      Sep 21, 03:47 PDT
      SMS Delivery Delays to Claro Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Brazil. This incident has been resolved.
      Sep 24, 04:33 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 24, 02:46 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 24, 01:55 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 23:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 23, 22:55 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays To Claro Network In Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 23, 22:46 PDT
      Sep 23, 2023
      SMS Delivery Report Failures to Zong Network in Pakistan
      Resolved - We are no longer experiencing delivery report failures when sending messages to Zong Network in Pakistan. This incident has been resolved.
      Sep 23, 23:03 PDT
      Monitoring - We are observing recovery in SMS delivery report failures when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 21:08 PDT
      Update - We continue to experience SMS delivery report failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
      Sep 23, 17:54 PDT
      Update - We continue to experience SMS delivery report failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 16:02 PDT
      Investigating - We are experiencing SMS delivery report failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 23, 15:09 PDT
      SMS Delivery Receipt Delay to Telefonica Network in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Colombia. This incident has been resolved.
      Sep 23, 12:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 11:06 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 23, 05:26 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 22, 22:17 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 22, 18:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network In Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 17:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Network In Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 17:00 PDT
      SMS Delivery Failures to Zain Network in Iraq
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain network in Iraq. This incident has been resolved.
      Sep 23, 07:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 23, 05:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 23, 02:41 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 22, 22:42 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 20:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 20:01 PDT
      Planned Maintenance for Flex Insights Historical Reporting
      Completed - The scheduled maintenance has been completed.
      Sep 23, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 23, 01:00 PDT
      Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, September 23rd, 2023, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 2 hours. During the maintenance window Flex Insights Historical Reporting access will be unavailable.
      Sep 11, 02:32 PDT
      Sep 22, 2023
      SMS Delivery Failures to Zong Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zong Network in Pakistan. This incident has been resolved.
      Sep 22, 23:04 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 22:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 21:01 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zong in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 22, 17:34 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zong in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 15:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zong in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 14:53 PDT
      Possible Connectivity Issue on Super SIM
      Resolved - The connectivity issues on Super SIM has been resolved and Super Sim is operating normally at this time.
      Sep 22, 22:05 PDT
      Update - Super SIM is now operating normally. We are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 20:31 PDT
      Monitoring - Super SIM is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 22, 20:09 PDT
      Investigating - We have identified some unusual patterns in traffic from our carrier partner that is preferred in a number of countries around the world, including the United States, that could indicate some devices are having trouble connecting. We have been unable to reproduce any connection issues via our own tests and we have thus far received limits reports of issues. As such, we have opted to not block any carrier partner and network combinations as this could result to wide spread connectivity issues for other customers not impacted around the world. However, if you are currently severely impacted by connectivity issues, you can request our support team block connections on the impacted connectivity partner to see if switching to other IMSIs can improve your connectivity.

      In the United States, it appears that the issue may be more likely on T-Mobile; however, that the more noticeable decline in connections on T-Mobile may be coincidental as we are still investigating the matter with our carrier partner.If you have a Network Access Profile with only T-Mobile enabled, your devices may be able to reconnect after enabling AT&T and/or Verizon. For connectivity issues in the US, we suggest first adjusting networks allowed by your Network Access Profile before we block carrier partners to force your SIMs to fallback to other IMSIs on your Super SIMs.
      Sep 22, 16:13 PDT
      Identified - We have identified some unusual patterns in traffic from our carrier partner that is preferred in a number of countries around the world, including the United States, that could indicate some devices are having trouble connecting. We have been unable to reproduce any connection issues via our own tests and we have thus far received limits reports of issues. As such, we have opted to not block any carrier partner and network combinations as this could result to wide spread connectivity issues for other customers not impacted around the world. However, if you are currently severely impacted by connectivity issues, you can request our support team block connections on the impacted connectivity partner to see if switching to other IMSIs can improve your connectivity.

      In the United States, it appears that the issue may be more likely on T-Mobile; however, that the more noticeable decline in connections on T-Mobile may be coincidental as we are still investigating the matter with our carrier partner.If you have a Network Access Profile with only T-Mobile enabled, your devices may be able to reconnect after enabling AT&T and/or Verizon. For connectivity issues in the US, we suggest first adjusting networks allowed by your Network Access Profile before we block carrier partners to force your SIMs to fallback to other IMSIs on your Super SIMs.
      Sep 22, 16:11 PDT
      Update - Our engineering team is investigating reports of connectivity issues on Super SIM. If you are experiencing a disruption to connectivity, please contact customer support with impacted ICCIDs and countries. We will provide an update within 4 hours or as soon as more information becomes available.
      Sep 22, 15:32 PDT
      Update - Our engineering team is investigating reports of connectivity issues on Super SIM. If you are experiencing a disruption to connectivity, please contact customer support with impacted ICCIDs and countries. We will provide an update within 2 hours or as soon as more information becomes available.
      Sep 22, 13:35 PDT
      Update - Our engineering team is investigating reports of connectivity issues on Super SIM. If you are experiencing a disruption to connectivity, please contact customer support with impacted ICCIDs and countries. We will provide an update within 1 hour or as soon as more information becomes available
      Sep 22, 12:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 22, 11:00 PDT
      Requests Failed Due to a Downstream Latency Issues in Flex
      Resolved - Some requests to create channels in Flex failed due to downstream latency has been resolved, and is operating normally at this time.
      Sep 22, 13:17 PDT
      Update - We are investigating delays in billing for Flex. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 22, 13:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with Flex (billing). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 22, 12:46 PDT
      SMS Delivery Receipt Delays To Globe Network in Philippines
      Resolved - We are no longer experiencing SMS delivery receipt delays when sending messages to Globe network in the Philippines. This incident has been resolved.
      Sep 22, 08:41 PDT
      Monitoring - We are observing recovery in SMS delivery receipt delays when sending messages to Globe network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 06:41 PDT
      Update - We are still experiencing SMS delivery receipt delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 04:49 PDT
      Investigating - We are experiencing SMS delivery receipt delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 22, 03:51 PDT
      500 Errors in the Console After Completing Payments Successfully
      Resolved - The issue with billing for a subset of customers has been resolved, and customers no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is operating normally at this time.
      Sep 22, 08:25 PDT
      Monitoring - We're seeing recovery in the billing for a subset of customers. Customers should no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 22, 07:53 PDT
      Update - We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 1 day or as soon as more information becomes available.
      Sep 21, 22:53 PDT
      Update - We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 06:52 PDT
      Investigating - The previous update was sent by mistake. We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 06:38 PDT
      Monitoring - We're seeing recovery in 500 errors in the Console after completing payments successfully through PayPal payment method. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 21, 06:04 PDT
      Update - We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 21, 02:26 PDT
      Update - We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 20, 18:32 PDT
      Update - We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 20, 14:39 PDT
      Update - We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 12:40 PDT
      Update - We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 11:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with the console potentially showing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 10:53 PDT
      SMS Delivery Receipt Delays to New Zealand From Short Code Sender IDs
      Resolved - We are no longer experiencing delivery delays when sending messages to New Zealand from Short code sender IDs. This incident has been resolved.
      Sep 22, 05:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to New Zealand from Short code sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 22, 03:33 PDT
      Update - We are experiencing SMS delivery delays when sending messages to New Zealand from Short code sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 Hours or as soon as more information becomes available.
      Sep 22, 02:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to New Zealand from Short code sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
      Sep 22, 01:49 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 22, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 21, 21:00 PDT
      Scheduled - A subset of small US networks in the US is conducting a planned maintenance from 21 September 2023 at 21:00 PDT until 22 September 2023 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Sep 14, 08:25 PDT
      Malaysia SMS Carrier Maintenance - Maxis
      Completed - The scheduled maintenance has been completed.
      Sep 22, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 21, 21:00 PDT
      Scheduled - The Maxis network in Malaysia is conducting an emergency maintenance from 21 September 2023 at 21:00 PDT until 22 September 2023 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Maxis Malaysia handsets.
      Sep 21, 03:19 PDT
      Sep 21, 2023
      SMS Delivery Report Failure To Zong Network In Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. This incident has been resolved.
      Sep 21, 21:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong Network In Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 21, 19:13 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 21, 18:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      Sep 21, 16:13 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zong Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Sep 21, 15:27 PDT
      SMS Delivery Delays and Failures to TNM Network in Malawi
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to TNM network in Malawi. This incident has been resolved.
      Sep 21, 15:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to TNM network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 21, 13:18 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 21, 09:43 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 21, 07:38 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to TNM network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Sep 21, 06:41 PDT
      Delayed Emails in Regards to Verify
      Resolved - The email channel for Verify has been resolved and is operating normally at this time.
      Sep 21, 14:59 PDT
      Monitoring - Email channel for Verify in regards to elevated number of 5xx errors and latency is/are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 13:59 PDT
      Investigating - We are investigating delays in the email channel for Verify in regards to elevated number of 5xx errors and latency. We expect to provide another update in 1 hours or as soon as more information becomes available
      Sep 21, 13:15 PDT
      Conversations API Issues
      Resolved - Twilio's conversations API was degraded for 4 minutes between 09:14 and 09:17 Pacific Time on 09/21/2023. During this period of time, customers may have experienced HTTP 500 responses on message creation after a delay of 20 seconds. The issue has now been resolved.
      Sep 21, 11:03 PDT
      Incorrect WaitUrlMethod Parameter in Flex and TaskRouter
      Resolved - The method defined, is not being adhered to, has been resolved and Flex and TaskRouter are operating normally at this time.
      Sep 21, 09:31 PDT
      Monitoring - Flex and TaskRouter are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 08:31 PDT
      Update - We are investigating an issue with the waitUrlMethod parameter, in Flex and TaskRouter. Customers may find that the method defined, is not being adhered to. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 07:31 PDT
      Investigating - Our monitoring systems have detected a potential issue TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 21, 07:14 PDT
      Potential Issue With One of the Internal Services
      Resolved - Internal services incident has been resolved and service is operating normally at this time.
      Sep 21, 06:34 PDT
      Monitoring - Internal services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 21, 06:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with one of the internal services which caused delay in data replication for accounts in Ireland and Australia regions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 05:05 PDT
      Identified - Our monitoring systems have detected a potential issue with one of the internal services which caused delay in data replication for accounts in Ireland and Australia regions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 21, 05:05 PDT
      Investigating - Our monitoring systems have detected a potential issue with one of the internal services which could impact data replication of accounts across regions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 21, 04:39 PDT
      US SMS Carrier Maintenance - US Cellular
      Completed - The scheduled maintenance has been completed.
      Sep 21, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 21:30 PDT
      Scheduled - The US Cellular network in the US is conducting an emergency maintenance from 20 September 2023 at 21:30 PDT until 21 September 2023 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Sep 18, 07:15 PDT
      SMS Delivery Delays to US Cellular Corp Network in US over a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Cellular Corp Network. This incident has been resolved.
      Sep 21, 00:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to US Cellular Corp Network in US over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 23:40 PDT
      Account Security Carrier Partner Maintenance - Multiple Countries
      Completed - The scheduled maintenance has been completed.
      Sep 21, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 22:00 PDT
      Scheduled - Our carrier partners Three UK, H3G Austria, and Wind (Tre) Italy are conducting a planned maintenance from 20 September 2023 at 22:00 PDT until 21 September 2023 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK, H3G Austria and Wind (Tre) Italy customers.Impacted Products:
      Verify Silent Network Auth - Three UK, H3G Austria, Wind (Tre) Italy
      Lookup SIM Swap - Three UK, H3G Austria, Wind (Tre) Italy
      Lookup Identity Match - Three UK, Wind (Tre) Italy
      Sep 14, 12:30 PDT
      Sep 20, 2023
      SMS Delivery Delays to Moov Network in Gabon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Gabon. This incident has been resolved.
      Sep 20, 20:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 18:51 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
      Sep 20, 15:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 19, 23:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 19, 15:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 11:13 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 09:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 08:01 PDT
      SIP Domain List Data Cannot be Retrieved in the Console
      Resolved - The issue with retrieving Voice SIP Domains in the Console has been resolved and retrieving Voice SIP Domains in the Console is operating normally at this time.
      Sep 20, 20:04 PDT
      Monitoring - Retrieving Voice SIP Domains in the Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 20, 19:37 PDT
      Identified - Our engineers have identified the issue when retrieving Voice SIP Domains in the Console, and are working to deploy a fix.
      We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 20, 17:21 PDT
      Update - We are investigating an issue with retrieving Voice SIP Domains in the Console. Customers may experience an error when requesting the data list in the Voice SIP Domain section.
      We expect to provide another update in 2 hours or as soon as more information becomes available
      Sep 20, 15:27 PDT
      Update - We are investigating an issue with retrieving Voice SIP Domains in the Console. Customers may experience an error when requesting the data list.
      We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 20, 14:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with retrieving Voice SIP Domains in the Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 14:03 PDT
      SMS Delivery Delays to Movilnet Network in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to to Movilnet Network in Venezuela. This incident has been resolved.
      Sep 20, 17:27 PDT
      Update - We are observing recovery in /SMS delivery delays when sending messages to Movilnet Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 17:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movilnet Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 15:25 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movilnet Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 14:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movilnet Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 13:28 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Sep 20, 14:21 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 11:20 PDT
      Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 20 September 2023 at 11:20 PDT until 20 September 2023 at 14:20 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Sep 19, 07:18 PDT
      Issues With Toll-free Verification Status Change Webhooks in Event Streams
      Resolved - Event streams status change webhook has been resolved for Toll Free verification subscription and is operating normally at this time.
      Sep 20, 12:59 PDT
      Monitoring - Event streams status change webhook for Toll Free verification subscription is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 20, 11:42 PDT
      Update - We are investigating an issue with event streams status change webhook for Toll Free verification subscription. Customers can still receive email notifications of toll-free verification” status changes and retrieve a toll-free verification’s status via the Messaging Compliance API. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 20, 10:38 PDT
      Investigating - Our monitoring systems have detected a potential issue webhooks notifications of TrustProduct status changes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 20, 10:19 PDT
      SMS Delivery Delays to Tele2 Network in Kazakhstan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. This incident has been resolved.
      Sep 20, 11:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 09:41 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 20, 07:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tele2 Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 20, 06:34 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 20, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 19, 19:01 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 19 September 2023 at 19:00 PDT until 20 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Sep 18, 20:07 PDT
      US SMS Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 20, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 20, 00:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 20 September 2023 at 00:30 PDT until 20 September 2023 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Sep 15, 21:24 PDT
      Sep 19, 2023
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 19, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 19, 22:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 19 September 2023 at 22:00 PDT until 19 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio's France phone numbers.
      Sep 7, 08:11 PDT
      SMS Delivery Delays to Rogers and Telus Networks in Canada
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. This incident has been resolved.
      Sep 19, 21:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 19:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 15:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rogers and Telus Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 13:43 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Rogers and Telus in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 12:59 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Rogers and Telus in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 12:53 PDT
      SMS Delivery Delays to Orange Network in Burkina Faso
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. This incident has been resolved.
      Sep 19, 19:15 PDT
      Monitoring - SMS delivery delays when sending messages to Orange Network in Burkina Faso are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 17:15 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      Sep 19, 15:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Sep 19, 14:32 PDT
      On Call Engineers are Monitoring an issue with Lookup
      Resolved - The issue affecting intermittent 500 errors with Lookup has been resolved, and the service is functioning normally at this time.
      Sep 19, 13:58 PDT
      Monitoring - We have started seeing recovery for intermittent 500 errors with Lookup. We will continue to monitor to ensure a full recovery.
      We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 19, 13:28 PDT
      Identified - Our engineers have identified the issue with Lookup and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 13:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with Lookup. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 19, 13:06 PDT
      Indonesia SMS Carrier Maintenance - XL
      Completed - The scheduled maintenance has been completed.
      Sep 19, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 19, 09:00 PDT
      Scheduled - The XL network in Indonesia is conducting a planned maintenance from 19 September 2023 at 09:00 PDT until 19 September 2023 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Indonesia handsets.
      Sep 14, 02:19 PDT
      Japan Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 19, 09:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 4, 06:00 PDT
      Scheduled - Our Voice carrier partner in Japan is conducting a series of planned maintenances from 04 September 2023 at 06:00 PDT until 11 September 2023 at 11:00 PDT. During the maintenance window, there could be intermittent call disconnects and failures to and from Twilio Japan phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      04 September 2023 at 06:00 PDT until 04 September 2023 at 07:00 PDT

      04 September 2023 at 08:00 PDT until 04 September 2023 at 09:00 PDT



      05 September 2023 at 06:00 PDT until 05 September 2023 at 07:00 PDT

      05 September 2023 at 08:00 PDT until 05 September 2023 at 09:00 PDT



      11 September 2023 at 06:00 PDT until 11 September 2023 at 07:00 PDT

      11 September 2023 at 08:00 PDT until 11 September 2023 at 09:00 PDT



      12 September 2023 at 06:00 PDT until 12 September 2023 at 07:00 PDT

      12 September 2023 at 08:00 PDT until 12 September 2023 at 09:00 PDT



      19 September 2023 at 06:00 PDT until 19 September 2023 at 07:00 PDT

      19 September 2023 at 08:00 PDT until 19 September 2023 at 09:00 PDT
      Aug 29, 22:46 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 19, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 19, 02:00 PDT
      Scheduled - A subset of small US networks in the US are conducting a planned maintenance from 19 September 2023 at 02:00 PDT until 19 September 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers.
      Sep 8, 16:39 PDT
      Canada Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 19, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 21:01 PDT
      Scheduled - Our service partner is conducting an emergency maintenance from 18 September 2023 at 21:00 PDT until 19 September 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following country and carrier: Rogers Canada



      Impacted Products:

      Lookup SIM Swap

      Legacy Identity MatchAndAttributes

      Sep 18, 16:54 PDT
      SMS Delivery Delays to Bangalink Network in Bangladesh
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bangalink Network. This incident has been resolved.
      Sep 19, 02:46 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Bangalink Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 02:26 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Bangalink Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 00:24 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bangalink Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 22:27 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Bangalink Network in Bangladesh. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 18, 20:13 PDT
      Investigating - We are still experiencing SMS delivery delays when sending messages to Bangalink Network. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 16:05 PDT
      Identified - Our engineers have identified the issue causing SMS delivery delays when sending messages to Bangalink Network and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 15:52 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Bangalink Network. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 13:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Bangalink Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 12:56 PDT
      US SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 19, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 20:02 PDT
      Scheduled - The AT&T network in the US is conducting a series of planned maintenances from 11 September 2023 at 20:00 PDT until 19 September 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:


      11 September 2023 at 20:00 PDT until 12 September2023 at 02:00 PDT


      13 September 2023 at 20:00 PDT until 14 September 2023 at 02:00 PDT


      17 September 2023 at 20:00 PDT until 18 September 2023 at 02:00 PDT


      18 September 2023 at 20:00 PDT until 19 September 2023 at 02:00 PDT
      Sep 8, 16:09 PDT
      Sep 18, 2023
      Callback Failures in Twilio US Phone Numbers
      Resolved - HTTP callbacks for a subset of Twilio US phone numbers are now operating normally. This incident is resolved.
      Sep 18, 23:28 PDT
      Monitoring - HTTP callbacks for a subset of Twilio US phone numbers are now operating normally. We continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 22:56 PDT
      Update - HTTP callbacks for a subset of Twilio US phone numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 22:25 PDT
      Update - We are continuing to investigate an issue causing callback failures to a subset of Twilio US phone numbers. Our engineers are working on the issue and we will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 18:16 PDT
      Update - We are currently investigating an issue causing callback failures to Twilio US2 phone numbers. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 16:16 PDT
      Investigating - We are currently investigating an issue causing callback failures to Twilio US2 phone numbers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 15:19 PDT
      500 Errors When Using Multiple Twilio Products
      Resolved - Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. This incident is resolved.
      Sep 18, 23:28 PDT
      Update - Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. We continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 22:56 PDT
      Monitoring - Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 22:25 PDT
      Update - We continue to investigate HTTP 500 errors when using Voice Recording (cannot pause or restart), Studio and Video Rooms. Our engineers continue to work on the issue and we will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 18:09 PDT
      Update - We are still investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers keep working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 16:09 PDT
      Investigating - We are currently investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 15:09 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Sep 18, 21:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 14:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a planned maintenance from 18 September 2023 at 14:00 PDT until 18 September 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Sep 15, 07:58 PDT
      Ukraine SMS Carrier Maintenance - Lifecell
      Completed - The scheduled maintenance has been completed.
      Sep 18, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 16:00 PDT
      Scheduled - The Lifecell network in Ukraine is conducting a planned maintenance from 18 September 2023 at 16:00 PDT until 18 September 2023 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lifecell Ukraine handsets.
      Sep 13, 16:03 PDT
      Italy Account Security Carrier Partner Maintenance - Wind (Tre)
      Completed - The scheduled maintenance has been completed.
      Sep 18, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 14:01 PDT
      Scheduled - Our carrier partner Wind (Tre) Italy is conducting a planned maintenance from 18 September 2023 at 14:00 PDT until 18 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind (Tre) Italy customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth
      Sep 15, 07:59 PDT
      Callback Failures in Twilio US Phone Numbers
      Resolved - Callback failures to Twilio US phone numbers has been resolved and is operating normally at this time.
      Sep 18, 14:26 PDT
      Update - We are still seeing recovery for callback failures to Twilio US phone numbers, however the errors are not completely resolved. We will keep continuing to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 14:19 PDT
      Monitoring - We have started seeing recovery for callback failures to Twilio US phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 13:47 PDT
      Identified - The issue causing callback failures to Twilio US2 phone numbers has been identified. We are actively working with AWS to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 12:45 PDT
      500 Errors When Using multiple Twilio Products
      Resolved - 5xx errors for voice recording, Studio and video Room has been resolved and are operating normally at this time.
      Sep 18, 13:02 PDT
      Monitoring - Engineers are monitoring error using voice recording, Studio and video Rooms are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 12:19 PDT
      Identified - We are currently investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 11:36 PDT
      Update - We are currently investigating an elevated rate of 5xx errors for voice recordings. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 11:23 PDT
      Investigating - Our monitoring systems have detected a potential issue with voice recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 10:53 PDT
      Errors When Creating Bundles
      Resolved - Creating bundles with phone numbers issue has been resolved and Phone Numbers is operating normally at this time.
      Sep 18, 12:34 PDT
      Update - Creating bundles with phone numbers is still operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 12:22 PDT
      Monitoring - Creating bundles with phone numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 11:54 PDT
      Investigating - We are investigating some errors when creating phone number bundles. Our engineering team is working on a resolution. We will provide a new update in 1 hour or as soon as more ifnormation becomes available.
      Sep 18, 11:46 PDT
      Issues When Adding Credit Card in Console
      Resolved - Adding credit card in the Console issue has been resolved and console is operating normally at this time.
      Sep 18, 12:12 PDT
      Update - We continue investigating issues when adding credit card in the Console. Customers may face the following error: “There was an error adding your card information”. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 09:19 PDT
      Update - We are still investigating issues when adding credit card in the Console. Customers may face the following error: “There was an error adding your card information”. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 07:17 PDT
      Update - We are currently investigating issues when adding credit card in the Console. Customers may face the following error: “There was an error adding your card information”. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 06:17 PDT
      Investigating - Our monitoring systems have detected a potential issue when adding a credit card in the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 06:07 PDT
      Issues With Studio
      Resolved - We are still experiencing an issue with Studio, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/1wlg9d0jcds0
      Sep 18, 11:55 PDT
      Update - We are still investigation an issue with Studio. Our engineering team is working on the resolution. We will update in 1 hour or as soon as we have more information.
      Sep 18, 11:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 11:10 PDT
      Issue With Voice Recording
      Resolved - We are still experiencing an issue with voice recording, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/1wlg9d0jcds0
      Sep 18, 11:52 PDT
      Investigating - Our monitoring systems have detected a potential issue call service URLs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 10:58 PDT
      500 Errors With Rooms Video
      Resolved - We are still experiencing an issue with group rooms, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/1wlg9d0jcds0
      Sep 18, 11:51 PDT
      Investigating - Our monitoring systems have detected a potential issue with group rooms video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 11:02 PDT
      Delays on Port Number Notifications
      Resolved - Issues with porting notifications has been resolved, and it is operating normally at this time.
      Sep 18, 11:22 PDT
      Monitoring - Issue causing notifications not being sent to customers when number were ported on 9/15 has been fixed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 09:15 PDT
      Update - We are experiencing delays on port number notifications. Customers that requested numbers porting, and they should be issued on 9/15 are not receiving the confirmation via email. However, phone numbers should be ready and available for configuration. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 08:11 PDT
      Investigating - Our monitoring systems have detected a potential issue with port notifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 08:01 PDT
      SMS Delivery Report Delays to CTBC Network in Brazil
      Resolved - We are no longer experiencing delivery report delays when sending to CTBC network in Brazil. This incident has been resolved.
      Sep 18, 10:11 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to CTBC network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 08:13 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      Sep 17, 21:52 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
      Sep 16, 21:52 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 16, 05:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 15, 21:40 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 15, 17:56 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 16:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 15, 14:57 PDT
      SMS Delivery Delays to Nuevatel Network in Bolivia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nuevatel network in Bolivia. This incident has been resolved.
      Sep 18, 09:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nuevatel network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 07:40 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 05:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 18, 04:42 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 18, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 17, 19:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 17 September 2023 at 19:00 PDT until 18 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Sep 16, 16:57 PDT
      Twilio Functions 500 Errors
      Resolved - Twilio Functions was degraded for 6 minutes between 01:54 and 02:00 Pacific Time on 09/18/2023. During this period of time customers may have experienced seeing HTTP 500 errors being returned from their Function(s). The issue has now been resolved.
      Sep 18, 04:53 PDT
      Monitoring - Twilio Functions was degraded for 6 minutes between 01:54 and 02:00 Pacific Time on 09/18/2023. During this period of time customers may have experienced seeing HTTP 500 errors being returned from their Function(s). The issue has now been resolved.
      Sep 18, 04:14 PDT
      SMS Delivery Delays to MTN Network in Sudan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Sudan. This incident has been resolved.
      Sep 18, 01:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 23:48 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 17, 21:48 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the MTN Network in Sudan. Our engineers are working with our carrier partner currently to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 17, 13:48 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 17, 09:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 07:57 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 17, 07:09 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay's To MTN Network in Sudan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 17, 06:58 PDT
      Sep 17, 2023
      SMS Delivery Delays to Digitel in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digitel in Venezuela. This incident has been resolved.
      Sep 17, 19:29 PDT
      Monitoring - We are observing successful SMS delivery to Digitel in Venezuela without delays. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 17:29 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Digitel in Venezuela. Our engineers are currently working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 17, 14:56 PDT
      Update - We are continuing our investigation and have discovered our Carrier Network Digitel in Latin America (Venezuela) is affected by SMS Delivery Delays.
      Sep 17, 13:37 PDT
      Update - We are continuing to investigate this issue.
      Sep 17, 13:31 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Digitel in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 13:07 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays to Digitel in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 17, 12:56 PDT
      Oman SMS Carrier Maintenance - Omantel
      Completed - The scheduled maintenance has been completed.
      Sep 17, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 17, 15:00 PDT
      Scheduled - The Omantel network in Oman is conducting a planned maintenance from 17 September 2023 at 15:00 PDT until 17 September 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Omantel Oman handsets.
      Sep 6, 15:04 PDT
      Italy Account Security Carrier Partner Maintenance - Wind (Tre)
      Completed - The scheduled maintenance has been completed.
      Sep 17, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 14:01 PDT
      Scheduled - Our carrier partner Wind (Tre) Italy is conducting a planned maintenance from 16 September 2023 at 14:00 PDT until 17 September 2023 at 2:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind (Tre) Italy customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth
      Sep 14, 08:13 PDT
      Sep 16, 2023
      Bangladesh SMS Carrier Maintenance - Banglalink
      Completed - The scheduled maintenance has been completed.
      Sep 16, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 22:31 PDT
      Scheduled - The Banglalink network in Bangladesh is conducting a planned maintenance from 16 September 2023 at 22:30 PDT until 16 September 2023 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.
      Sep 15, 08:20 PDT
      Colombia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 16, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 21:01 PDT
      Scheduled - Our Voice carrier partner in Colombia is conducting an emergency maintenance from 16 September 2023 at 21:00 PDT until 16 September 2023 at 22:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio’s Colombia phone numbers.
      Sep 16, 08:30 PDT
      Planned Maintenance for Flex Insights Historical Reporting
      Completed - The scheduled maintenance has been completed.
      Sep 16, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 01:00 PDT
      Scheduled - The Flex Insights dashboards visualization partner in the Chicago, U.S. is conducting a planned maintenance on September 16th, 2023, at 1:00 AM Pacific Time. The maintenance window is planned to take up to 3 hours. During the maintenance window, loads will be impacted while Flex Insights dashboard will be available.
      Sep 7, 06:27 PDT
      Sep 15, 2023
      Failures To Access API GET List For Account AvailablePhoneNumber TollFree
      Resolved - All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.
      Sep 15, 19:19 PDT
      Monitoring - We are experiencing failures to access GET API List for Account, AvailablePhoneNumber and TollFree is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 17:21 PDT
      Update - 1. inventory-search-service (the service used to look up the numbers in Elastic Search) is returning some numbers that are not present inventory_dids_to_did_tags table. This seems to be related to an onboarding issue with a subset of tollfree numbers.
      This is causing as to use our fallback and go to the database. This is happening for most tollfree requests to the available phone numbers page.
      2. When the pageSize is set in the request, the query issued to the database is faster than when the pageSize is not included. That's why the issue only shows up for the requests without a pageSize.

      We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 15, 16:28 PDT
      Identified - Our engineers have identified the issue with the AvailablePhoneNumbers/TollFree api returning 500 errors and are working to deploy a fix. As a workaround please include a PageSize parameter in your requests at this time. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 15, 14:26 PDT
      Update - We are experiencing failures to access GET API List for Account, AvailablePhoneNumber and TollFree. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 13:00 PDT
      Update - We are experiencing failures to access GET API List for Account, AvailablePhoneNumber and TollFree. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 15, 12:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with access GET API List for Account, AvailablePhoneNumber and TollFree. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 15, 11:47 PDT
      Studio Messaging Scheduler Service 500 Errors
      Resolved - Twilio messaging-scheduler-service and messaging-scheduler-service-mms was degraded for 11 minutes between 3:14 pm and 3:25 pm Pacific Time on 09/12/2023. During this period of time customers may have experienced a high rate of 5xx failures, affecting the Studio and MMS products, respectively. The issue has now been resolved.
      Sep 15, 15:48 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Studio 500 errors. We will follow up and provide customer impact details within 2 hours.
      Sep 15, 15:23 PDT
      SMS Delivery Delays To Multiple Networks In Multiple Countries
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in multiple countries. This incident has been resolved.
      Sep 15, 08:06 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 06:15 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Sep 15, 05:49 PDT
      Investigating - We've become aware of a potential issue with SMS delivery delays to multiple networks in multiple countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 15, 05:35 PDT
      Kazakhstan SMS Carrier Maintenance - K-Cell
      Completed - The scheduled maintenance has been completed.
      Sep 15, 08:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 13, 19:01 PDT
      Scheduled - The K-Cell network in Kazakhstan is conducting a planned maintenance from 13 September 2023 at 19:00 PDT until 15 September 2023 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to K-Cell Kazakhstan handsets.
      Sep 13, 08:35 PDT
      Vietnam SMS Carrier Maintenance - Mobifone
      Completed - The scheduled maintenance has been completed.
      Sep 15, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 14, 07:00 PDT
      Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 14 September 2023 at 07:00 PDT until 15 September 2023 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone Vietnam handsets.
      Sep 12, 02:39 PDT
      Subset of Users are Unable to Access Port&Host Section in Console
      Resolved - We are no longer experiencing access issue with Port&Host section in Twilio Console. This incident has been resolved.
      Sep 15, 04:48 PDT
      Monitoring - We are currently observing recovery for the Port&Host section access in the Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 Minutes or as soon as more information becomes available.
      Sep 15, 04:23 PDT
      Update - We are currently observing an issue with Port&Host section where Subset of users are unable to access it in Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in an hour or as soon as more information becomes available.
      Sep 15, 03:52 PDT
      Investigating - We've become aware of a potential issue with Phone Numbers Section in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 15, 03:32 PDT
      SMS Delivery Delays to Globe Network in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe Network in Philippines. This incident has been resolved.
      Sep 15, 04:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 02:38 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 14, 22:49 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 20:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Globe Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 19:49 PDT
      SMS Delivery Receipt Delay to Ditto Network in Philippines over International Pre-Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery receipt delay when sending messages to Ditto Network in Philippines over International Pre-Registered Sender ID. This incident has been resolved.
      Sep 15, 04:27 PDT
      Update - We continue to observe recovery in SMS delivery receipt delay to Ditto Network in Philippines over International Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 02:19 PDT
      Monitoring - We are observing recovery in SMS delivery receipt delay to Ditto Network in Philippines over International Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 00:02 PDT
      Update - We continue to experience SMS delivery receipt delay to Ditto Network in Philippines over International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 22:20 PDT
      Investigating - We are experiencing SMS delivery receipt delay to Ditto Network in Philippines over International Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 21:20 PDT
      Sep 14, 2023
      US MMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Sep 14, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 21:00 PDT
      Scheduled - The Verizon network in US is conducting a planned maintenance from 11 September 2023 at 21:00 PDT until 14 September 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon US handsets.
      Sep 6, 23:14 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Sep 14, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 14, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenances from 14 September 2023 at 13:00 PDT until 14 September 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Sep 8, 18:54 PDT
      SMS Delivery Report Delays to Telefonica Network in Venezuela
      Resolved - This incident has been resolved.
      Sep 14, 16:41 PDT
      Monitoring - We are observing recovery with SMS delivery report delays to Telefonica network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 14:52 PDT
      Identified - We observed recovery with SMS delivery delay to Telefonica network in Venezuela and it is back to functional. However, we've identified that there are SMS delivery report delays and will continue to work on resolving this to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 13:57 PDT
      Monitoring - We are observing recovery with SMS delivery delay to Telefonica network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 11:52 PDT
      Update - We continue to experience outbound SMS delivery delay to Telefonica network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 14, 11:28 PDT
      Update - We continue to experience SMS delivery delay to Telefonica network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 09:30 PDT
      Update - We are observing SMS Delivery Delay to Telefonica Network in Venezuela. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 08:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with delivery delays to Telefonica network in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 14, 08:22 PDT
      SMS Delivery Delays To Malitel & Telecel Networks in Mali
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malitel long codes in Mali. This incident has been resolved.
      Sep 14, 11:25 PDT
      Update - We are observing recovery with SMS delivery delays when sending messages to Malitel long codes in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 09:37 PDT
      Monitoring - We are observing recovery with SMS delivery delays when sending messages to Malitel long codes in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 07:40 PDT
      Update - We are observing recovery with SMS delivery delays when sending messages to Malitel long codes in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 07:38 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Malitel long codes in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 13, 22:08 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Malitel long codes in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 13, 06:34 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Malitel long codes in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 12, 22:37 PDT
      Update - We continue to experience SMS delivery delays when sending messages to to Malitel long codes in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 12, 18:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Malitel in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 12, 16:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Malitel long codes in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 12, 15:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Malitel long codes in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 12, 15:41 PDT
      SMS Delivery Delays to AWCC Network In Afghanistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AWCC network in Afghanistan. This incident has been resolved.
      Sep 14, 06:32 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AWCC network in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 04:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AWCC network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in an hour or as soon as more information becomes available.
      Sep 14, 03:49 PDT
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the voice intelligence transcriptions issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 14, 02:40 PDT
      Investigating - Our monitoring systems have detected a potential issue with voice intelligence transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 14, 02:22 PDT
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the Verify Services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 14, 00:46 PDT
      Investigating - Our monitoring systems have detected a potential issue with Verify Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 14, 00:00 PDT
      Sep 13, 2023
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Sep 13, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 13, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 13 September 2023 at 21:30 PST until 13 September 2023 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Sep 12, 00:10 PDT
      US Toll-Free Numbers Not Available For Purchase
      Resolved - The issue with purchasing US Toll-Free Numbers within Console and API has been resolved and Purchasing of US Toll-Free Numbers within Console and AP is operating normally at this time.
      Sep 13, 20:53 PDT
      Monitoring - Purchase of US Toll-Free Numbers within Console and AP is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 13, 20:26 PDT
      Update - We currently have low inventory available for US Toll-Free Numbers. When searching for available Toll-Free numbers Console may show “No results found” and the API may return an empty list for results. Our Inventory team has placed an order for additional numbers. It may take 24-48 hours for these numbers to be added for purchase. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 13, 16:30 PDT
      Update - We currently have low inventory available for US Toll-Free Numbers. When searching for available Toll-Free numbers Console may show "No results found" and the API may return an empty list for results. Our Inventory team has placed an order for additional numbers. It may take 24-48 hours for these numbers to be added for purchase. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 13, 00:30 PDT
      Identified - We currently have low inventory available for US Toll-Free Numbers. When searching for available Toll-Free numbers Console may show "No results found" and the API may return an empty list for results. Our Inventory team has placed an order for additional numbers. It may take 24-48 hours for these numbers to be added for purchase. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 12, 16:34 PDT
      Update - We continue to investigate an issue when attempting to purchase US Toll-Free Numbers within Console and API. When searching for available Toll-Free numbers, Console is showing "No results found" and the API is returning an empty list of results. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 12, 12:42 PDT
      Update - We continue to experience an issue to purchase US Toll-Free Numbers within Console and API. When searching for available Toll-Free numbers Console is showing "No results found" and the API is returning an empty list for results. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 12, 10:42 PDT
      Update - We have detected an issue to purchase US Toll-Free Numbers within Console and API. When searching for available Toll-Free numbers Console is showing "No results found" and the API is returning an empty list for results. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 12, 09:44 PDT
      Investigating - Our monitoring systems have detected a potential issue with US Toll-Free numbers not available for purchase within console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 12, 09:29 PDT
      United Kingdom SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Sep 13, 19:45 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 13, 15:15 PDT
      Scheduled - The Vodafone network in United Kingdom is conducting a planned maintenance from 13 September 2023 at 15:15 PDT until 13 September 2023 at 19:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone United Kingdom handsets
      Sep 12, 18:50 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Sep 13, 19:45 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 13, 15:15 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 13 September 2023 at 15:15 PDT until 13 September 2023 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Sep 12, 07:43 PDT
      Our Engineers are Investigating an Issue with Degradation of Service From WhatsApp Resulting in Messaging Delays
      Resolved - Messaging delays with WhatsApp and Facebook senders due to a WhatsApp outage have been resolved and messaging is operating normally at this time.
      Sep 13, 16:56 PDT
      Update - Our engineers continue investigating the customer impact of a retroactive issue where WhatsApp and Facebook Messenger senders may have experienced messaging delays starting at 9:16 AM Pacific Time due to a WhatsApp outage. We will follow up and provide customer impact details within 2 hours.
      Sep 13, 13:08 PDT
      Update - Our engineers continue investigating the customer impact of a retroactive issue where WhatsApp and Facebook Messenger senders may have experienced messaging delays starting at 9:16 AM Pacific Time due to a WhatsApp outage. We will follow up and provide customer impact details within 2 hours.
      Sep 13, 11:09 PDT
      Update - Our engineers are currently investigating the customer impact of a retroactive issue where WhatsApp and Facebook Messenger senders may have experienced messaging delays starting at 9:16 AM Pacific Time due to a WhatsApp outage. We will follow up and provide customer impact details within 1 hour.
      Sep 13, 10:19 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue where WhatsApp and Facebook Messenger senders may have experienced messaging delays starting at 9:16 AM Pacific Time due to a WhatsApp outage. We will follow up and provide customer impact details within 2 hours.
      Sep 13, 09:55 PDT
      SMS Delivery Report Delays to Multiple Networks in the US for a subset of ShortCodes
      Resolved - SMS Delivery Reports were degraded for 52 minutes between 13:46 and 14:38 Pacific Time on 09/13/2023. During this period of time customers may have experienced SMS Delivery Report Delays to multiple networks in the US for a subset of Short Codes. There was no impact in the SMS delivery just Delivery Reports. The issue has now been resolved.
      Sep 13, 15:11 PDT
      Monitoring - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Multiple Networks in the US for a subset of ShortCodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 13, 15:04 PDT
      Outbound Calls to France Numbers are Failing with the Auto Announcement
      Resolved - We are no longer experiencing outbound calls to France numbers failing with auto Voice announcement. This incident has been resolved.
      Sep 13, 07:46 PDT
      Monitoring - We have started seeing recovery for outbound calls to France numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 13, 05:55 PDT
      Update - We are observing outbound calls to France numbers are failing with auto Voice announcement. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 13, 04:24 PDT
      Update - We are observing issue with outbound calls to France numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 13, 03:44 PDT
      Investigating - Our monitoring systems have detected a potential issue with outbound calls to a subset of France numbers . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 13, 03:20 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 13, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 12, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 12 September 2023 at 23:00 PDT until 13 September 2023 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 12, 19:22 PDT
      Malaysia SMS Carrier Maintenance - Digi Telecommunications
      Completed - The scheduled maintenance has been completed.
      Sep 13, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 13, 00:00 PDT
      Scheduled - The Digi Telecommunications network in Malaysia is conducting a planned maintenance from 13 September 2023 at 09:00 PDT until 13 September 2023 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Digi Malaysia handsets.
      Sep 11, 00:14 PDT
      Sep 12, 2023
      Sep 11, 2023
      ← Incident History Powered by Atlassian Statuspage