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Inbound Call Failures to a Subset of Denmark Mobile Numbers
Update - The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 22, 20:29 PDT
Update - The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 16:29 PDT
Update - The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 14:27 PDT
Identified - We are still observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 13:42 PDT
Update - We are still observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 12:31 PDT
Update - We are observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 22, 12:03 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound calls to a subset of Denmark mobile numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 22, 11:55 PDT
Billing Reporting Delays for a Subset of Invoiced Customers
Identified - The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Oct 22, 10:55 PDT
Update - We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 21, 20:26 PDT
Update - We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 20, 20:26 PDT
Update - We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 20, 04:26 PDT
Update - We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 20:12 PDT
Update - We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 4 hour or as soon as more information becomes available.
Oct 19, 16:12 PDT
Update - We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 2 hour or as soon as more information becomes available.
Oct 19, 14:16 PDT
Update - We are investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 13:18 PDT
Investigating - We've become aware of a potential issue with billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 12:21 PDT
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
TWILIO LIVE Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Degraded Performance
Billing Degraded Performance
Customer Support Center ? Operational
Other Operational
Account Insights Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Degraded Performance
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
FRONTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Czech Republic SMS Carrier Partner Maintenance Oct 23, 16:00-18:00 PDT
Our SMS carrier partner in Czech Republic is conducting an emergency maintenance from 23 Oct 2021 at 16:00 PDT until 23 Oct 2021 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Czech Republic handsets.
Posted on Oct 21, 23:46 PDT
SMS Carrier Maintenance - Claro All countries Oct 23, 19:00 - Oct 24, 02:00 PDT
The Claro network is conducting an emergency maintenance from 23 Oct 2021 at 19:00 PDT until 24 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Claro handsets.
Posted on Oct 22, 05:34 PDT
US SMS Carrier Maintenance - Verizon US Oct 23, 22:59 - Oct 24, 00:00 PDT
Update - he Verizon network in the US is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US Longcode, US Shortcode and US Toll-free numbers.
Oct 22, 05:38 PDT
Update - The Verizon network in the US is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US Longcode, US Shortcode and US Toll-free numbers.
Oct 22, 03:20 PDT
Scheduled - The Verizon network in the US is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US Longcode, US Shortcode and US Toll-free numbers.
Oct 22, 03:19 PDT
UK SMS Carrier Maintenance - Vodafone Oct 24, 15:00-23:15 PDT
The Vodafone network in UK is conducting a planned maintenance from 24 Oct 2021 at 15:00 PDT until 24 Oct 2021 at 23:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Posted on Oct 20, 05:22 PDT
UK SMS Carrier Maintenance - T-Mobile Oct 24, 16:01-17:32 PDT
The T-Mobile network in UK is conducting an emergency maintenance from 24 Oct 2021 at 14:30 PDT until 24 Oct 2021 at 16:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Posted on Oct 22, 06:01 PDT
France SMS Carrier Maintenance - Bouygues Telecom Oct 24, 22:00 - Oct 25, 03:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 14, 07:22 PDT
US MMS Carrier Partner Maintenance Oct 24, 23:00 - Oct 25, 04:00 PDT
Our MMS carrier partner in the US is conducting a planned maintenance from 24 Oct 2021 at 23:00 PDT until 25 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Longcode.
Posted on Oct 15, 03:58 PDT
Japan SMS Carrier Maintenance - SoftBank Oct 25, 08:00-14:00 PDT
The SoftBank network in Japan is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Posted on Oct 19, 05:11 PDT
Hong Kong SMS Carrier Maintenance - 3 (Hutchison Telecom HK Ltd) Oct 25, 10:00-14:00 PDT
The 3 (Hutchison Telecom HK Ltd) network in Hong Kong is conducting a planned maintenance from 25 Oct 2021 at 10:00 PDT until 25 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison Telecom HK Ltd) Hong Kong handsets.
Posted on Oct 20, 06:17 PDT
SMS Carrier Maintenance - StarHub Mobile Oct 25, 12:00-16:00 PDT
The StarHub Mobile network in Singapore is conducting a planned maintenance from 25 Oct 2021 at 12:00 PDT until 25 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Mobile handsets.
Posted on Oct 13, 04:41 PDT
Russia SMS Carrier Maintenance - Megafon Oct 25, 13:00-17:00 PDT
The Megafon network in Russian Federation is conducting a planned maintenance from 25 Oct 2021 at 13:00 PDT to 25 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Sep 29, 05:32 PDT
SMS Carrier Partner Maintenance - All Telenor Networks Oct 25, 14:00-21:00 PDT
Our SMS carrier partner is conducting a planned maintenance from 25 Oct 2021 at 15:30 PDT until 25 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from All Telenor networks.
Posted on Oct 18, 01:30 PDT
France SMS Carrier Maintenance - Bouygues Telecom Oct 25, 22:00 - Oct 26, 00:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 25 Oct 2021 at 22:00 PDT until 26 Oct 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Oct 4, 21:51 PDT
SMS Carrier Partner Maintenance - MTN Multiple Network Oct 26, 15:00-20:00 PDT
Our SMS carrier partner for SMS traffic is conducting a planned maintenance from 26 Oct 2021 at 15:00 PDT until 26 Oct 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from the following MTN networks -
Nigeria, Uganda, Afghanistan, Cameroon, Ghana, Rwanda, Zambia, Yemen, Guinea, Benin
and Others.
Posted on Oct 21, 04:06 PDT
Brazil SMS Carrier Maintenance - Vivo Oct 26, 20:00 - Oct 27, 02:00 PDT
The Vivo network in Brazil is conducting a planned maintenance from 26 Oct 2021 at 20:00 PDT until 27 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vivo handsets.
Posted on Sep 30, 04:16 PDT
US SMS & MMS Carrier Maintenance - AT&T US Oct 26, 21:00 - Oct 27, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance on 26 Oct 2021 at 21:00 PDT until 27 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 8, 02:21 PDT
Russia SMS Carrier Maintenance - Megafon Oct 27, 13:00-17:00 PDT
The Megafon network in Russian Federation is conducting a planned maintenance from 27 Oct 2021 at 13:00 PDT to 27 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Sep 29, 05:46 PDT
Russia SMS Carrier Maintenance - Tele2 Oct 27, 13:00-17:00 PDT
The Tele2 network in Russia is conducting a planned maintenance from 27 Oct 2021 at 13:00 PDT to 27 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Oct 1, 06:04 PDT
France SMS Carrier Partner Maintenance Oct 27, 15:00-15:30 PDT
Our SMS carrier partner in France is conducting a planned maintenance from 27 Oct 2021 at 15:00 PDT until 27 Oct 2021 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on Oct 7, 04:25 PDT
US and Canada SMS and MMS Carrier Partner Maintenance Oct 27, 20:00-23:59 PDT
Our SMS and MMS carrier partner in the US/Canada is conducting a planned maintenance on 27 Oct 2021 at 20:00 PDT until 27 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from toll-free numbers in the US & Canada.
Posted on Oct 4, 07:50 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico Oct 27, 20:00-23:30 PDT
The Telcel network in Mexico is conducting a planned maintenance from 27 Oct 2021 at 20:00 PDT until 27 Oct 2021 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Oct 19, 02:15 PDT
US Toll-Free SMS Carrier Partner Maintenance Oct 27, 21:00-23:59 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 27 Oct 2021 at 21:00 PDT until 27 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Posted on Oct 21, 01:25 PDT
SMS Carrier Partner Maintenance to Multiple Network Oct 29, 13:00 - Oct 30, 02:00 PDT
Our SMS carrier partner for SMS traffic is conducting a planned maintenance from 29 Oct 2021 at 13:00 PDT until 30 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from the below mobile networks.
Ireland
Myanmar
Croatia
Greece
Mauritania
Serbia
Spain
Uzbekistan
Venezuela
Bangladesh
Nepal
Vietnam
Burundi
United Arab Emirates
Posted on Oct 15, 05:16 PDT
US SMS Carrier Maintenance - Verizon US Oct 30, 22:59 - Oct 31, 03:00 PDT
Update - The Verizon network in the US is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US Longcode, US Shortcode and US Toll-free numbers.
Oct 22, 05:39 PDT
Scheduled - The Verizon network in the US is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US Longcode, US Shortcode and US Toll-free numbers.
Oct 22, 03:25 PDT
France SMS Carrier Maintenance - Bouygues Telecom Nov 2, 22:00 - Nov 3, 03:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 02 Nov 2021 at 22:00 PDT until 03 Nov 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Oct 4, 21:52 PDT
UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Nov 3, 14:15-21:45 PDT
The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 03 Nov 2021 at 14:15 PDT until 03 Nov 2021 at 21:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Posted on Oct 22, 05:44 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico Nov 3, 21:00 - Nov 4, 00:30 PDT
The Telcel network in Mexico is conducting a planned maintenance from 03 Nov 2021 at 21:00 PDT until 04 Nov 2021 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Oct 21, 03:58 PDT
GoodData Vendor Planned Maintenance Nov 6, 02:00-04:00 PDT
The Flex Insights dashboards visualization partner is conducting a planned maintenance on the 6th of November 2021, at 2:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Flex Insights dashboards will be unavailable.
Posted on Oct 22, 10:28 PDT
Japan SMS Carrier Maintenance - SoftBank Nov 8, 07:00-12:00 PDT
The SoftBank network in Japan is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Posted on Oct 19, 05:12 PDT
US SMS & MMS Carrier Maintenance - AT&T US Nov 9, 21:00 - Nov 10, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance on 09 Nov 2021 at 21:00 PDT until 10 Nov 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 8, 02:23 PDT
US SMS & MMS Carrier Maintenance - AT&T US Nov 16, 21:00 - Nov 17, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance from 16 Nov 2021 at 21:00 PDT until 17 Nov 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Oct 13, 05:27 PDT
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Oct 23, 2021
On Call Engineers Are Investigating a Potential Issue With the Programmable Video Twilio LIVE API
Resolved - We have fully investigated the potential issue with the Programmable Video Twilio LIVE API, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns.
Oct 23, 01:49 PDT
Investigating - Our monitoring systems have detected a potential issue with the Programmable Video Twilio LIVE API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 23, 01:26 PDT
Oct 22, 2021
UK SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 22, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 14:00 PDT
Scheduled - The Vodafone network in UK is conducting a planned maintenance from 22 Oct 2021 at 14:00 PDT until 22 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Oct 20, 05:20 PDT
SMS Delivery Delays to US T-Mobile and Sprint
Resolved - SMS delivery to US T-Mobile and Sprint over a subset of short codes was degraded for 53 minutes between 09:00 and 09:53 Pacific Time on 10/22/2021. During this period, customers may have experienced delivery delays. The issue has now been resolved.
Oct 22, 10:44 PDT
SMS Delivery Delays to Airtel Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. This incident has been resolved.
Oct 22, 08:24 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 06:29 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 22, 04:09 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 02:13 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 01:14 PDT
Programmable Wireless Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 PDT
Scheduled - T-Mobile USA is conducting a planned maintenance between, Oct 21 2021 at 2100 PT and Fri Oct 22 2021 at 0600 PT. During the maintenance window, customers may experience delays in making changes to SIMs that are managed in partnership with T-Mobile.
Oct 21, 09:48 PDT
Inbound Call Failures to Twilio Germany Phone Numbers
Resolved - The issue affecting inbound calls to Twilio Germany phone numbers has been resolved, and the service is functioning normally at this time.
Oct 22, 03:01 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 01:18 PDT
Update - We are continuing to experience call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 21:24 PDT
Update - We are continuing to experience inbound call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 19:24 PDT
Investigating - We are continuing to experience inbound call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 18:24 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 18:01 PDT
Update - We are investigating a subset of call failures to Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 16:37 PDT
Update - We are investigating a subset of call failures to Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 15:41 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 15:20 PDT
SMS Delivery Delays to Mobitel Network in Cambodia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mobitel Network in Cambodia. This incident has been resolved.
Oct 22, 01:43 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobitel Network in Cambodia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 23:59 PDT
Update - We are experiencing SMS delivery delays when sending messages to Mobitel Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 22:45 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Mobitel Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 21:45 PDT
SMS Delivery Delays to Nigeria Globacom
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria Globacom. This incident has been resolved.
Oct 22, 00:39 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nigeria Globacom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 22:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Nigeria Globacom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 21:55 PDT
Oct 21, 2021
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:01 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 21 Oct 2021 at 20:00 PDT until 21 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Oct 21, 00:53 PDT
SMS Delivery Delays to Somalia Telesom
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Somalia Telesom. This incident has been resolved.
Oct 21, 23:27 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Somalia Telesom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 21:27 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 17:27 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 15:30 PDT
Update - We are experiencing SMS delivery delays when sending messages to Somalia Telesom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 14:32 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Somalia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 14:11 PDT
On Call Engineers are Investigating a potential issue with Phone numbers page on Twilio Console
Resolved - We have fully investigated the issue with the Phone numbers page on Twilio Console which was triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 21, 20:35 PDT
Investigating - Our monitoring systems have detected a potential issue with Phone numbers page on Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 19:48 PDT
US Verizon MMS Delays Over Toll-Free
Resolved - We are no longer experiencing MMS delivery delays when sending messages to US Verizon over Toll-Free numbers. This incident has been resolved.
Oct 21, 20:00 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to US Verizon over Toll-Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 18:02 PDT
Update - We are still experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 21, 17:38 PDT
Update - We are still experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 21, 13:41 PDT
Update - We are still experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Oct 21, 11:48 PDT
Update - We are experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 10:51 PDT
Investigating - Our monitoring systems have detected a potential issue with Verizon MMS delays over a subset of US Shortcodes and Toll-Free. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 10:16 PDT
SMS Delivery Delays from a Subset of Short Codes to T-Mobile, MetroPCS, and Sprint
Resolved - We are no longer experiencing SMS delivery delays when sending messages from a subset of short codes to T-Mobile, MetroPCS, and Sprint. This incident has been resolved.
Oct 21, 16:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages from a subset of short codes to T-Mobile, MetroPCS, and Sprint. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 14:13 PDT
Update - We are experiencing SMS delivery delays when sending messages from a subset of short codes to T-Mobile, MetroPCS, and Sprint. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 13:11 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 13:05 PDT
Inbound SMS Delays Over Spain From a Subset of Longcodes
Resolved - We are no longer experiencing SMS delivery delays when receiving messages on a subset of Twilio Spain Phone Numbers. This incident has been resolved.
Oct 21, 14:44 PDT
Monitoring - We are observing recovery for the issue causing message delays to a subset of Twilio Spain Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 12:48 PDT
Update - We are still experiencing inbound message delays to a subset of Twilio long codes over Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 12:00 PDT
Update - We are experiencing inbound message delays to a subset of Twilio long codes over Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 11:04 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound SMS towards Spain over a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 21, 10:43 PDT
SMS Delivery Delays to Robi Network in Bangladesh
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Robi Network in Bangladesh. This incident has been resolved.
Oct 21, 09:07 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Robi Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 07:10 PDT
Update - We continue to experience SMS delivery delays when sending messages to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 05:27 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 04:31 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Oct 11, 04:57 PDT
SMS Delivery Delays To Glo Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo Nigeria. This incident has been resolved.
Oct 21, 02:51 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Glo Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 02:43 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 21, 00:42 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Glo Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 21, 00:21 PDT
Oct 20, 2021
US and Canada SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:01 PDT
Scheduled - Our SMS and MMS carrier partner in the US/Canada is conducting a planned maintenance on 20 Oct 2021 at 20:00 PDT until 20 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from toll-free numbers in the US & Canada.
Oct 4, 07:48 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Oct 20, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:30 PDT
Scheduled - The MTS network in Russia is conducting an emergency maintenance from 20 Oct 2021 at 21:30 PDT until 20 Oct 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTS Russia handsets.
Oct 20, 05:15 PDT
Russia SMS Carrier Maintenance - Beeline Russia
Completed - The scheduled maintenance has been completed.
Oct 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 20 Oct 2021 at 14:00 PDT until 20 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 18, 23:17 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 20 Oct 2021 at 13:00 PDT to 20 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Oct 1, 06:03 PDT
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Oct 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 20 Oct 2021 at 13:00 PDT to 20 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Sep 29, 05:30 PDT
Delayed Usage and Billing Reporting for Programmable Wireless
Resolved - Data usage and billing report delays are missing due to planned maintenance by network partners and will start to resolve at 18:00 PDT. We expect these records to be recovered by October 21 at 06:00 PDT.
Oct 20, 16:50 PDT
Update - We are still experiencing data usage and billing report delays with the Programmable Wireless product. The issue has no impact on connectivity. We are working on recovering the missing usage records once available. We will provide another update in 2 hours or sooner once more information becomes available.
Oct 20, 14:42 PDT
Investigating - We are experiencing data usage and billing report delays with the Programmable Wireless product. The issue has no impact on connectivity. We are working on recovering the missing usage records once available. We will provide another update in 1 hour or sooner once more information becomes available.
Oct 20, 13:46 PDT
SMS Delivery Delays to Globacom Nigeria Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria Globacom Network. This incident has been resolved.
Oct 20, 07:49 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nigeria Globacom Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 06:00 PDT
Update - We are experiencing SMS delivery delays when sending messages to Nigeria Globacom Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 20, 04:58 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Nigeria Globacom Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 04:06 PDT
SMS Delivery Delays to Myanmar MPT Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Myanmar MPT Network. This incident has been resolved.
Oct 20, 07:47 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Myanmar MPT Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 05:57 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 20, 05:39 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 04:40 PDT
SMS Delivery Delays to Morocco Medi Telecom Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Morocco Medi Telecom Network. This incident has been resolved.
Oct 20, 07:45 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Morocco Medi Telecom Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 05:54 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Morocco Medi Telecom Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 05:01 PDT
Connectivity Issues for Devices Using Super SIM
Resolved - We are no longer experiencing issues where devices using Super SIM experienced high packet loss for data connectivity. The incident has been resolved.
Oct 20, 07:42 PDT
Monitoring - We are investigating an issue where devices using Super SIM may have experienced high packet loss for data connectivity. The issue happened between 6:18 AM PT and 6:28 AM PT. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or sooner once more information becomes available.
Oct 20, 07:11 PDT
Investigating - Our monitoring systems have detected a potential issue with PDN session drop. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 06:49 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Oct 11, 04:56 PDT
US SMS & MMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 PDT
Scheduled - The AT&T network in the US is conducting a planned maintenance on 19 Oct 2021 at 21:00 PDT until 20 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Oct 8, 02:20 PDT
Canada SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 03:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 PDT
Scheduled - Our SMS carrier partner in Canada is conducting an emergency maintenance from 19 Oct 2021 at 23:00 PDT until 20 Oct 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada Shortcode.
Oct 18, 01:39 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 02:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:10 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 20 Oct 2021 at 01:10 PDT until 20 Oct 2021 at 02:10 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US Longcode.
Oct 20, 01:00 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 01:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:10 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 20 Oct 2021 at 00:10 PDT until 20 Oct 2021 at 01:10 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US Longcode.
Oct 20, 00:08 PDT
Incorrect Number Type Returned From LookUp Product
Resolved - Carrier Lookup was degraded for 5 days between Oct 15 12:58:28 UTC and Oct 20 07:12:21 UTC. During this period, customers may have experienced incorrect values for the number type in carrier lookup responses for approximately 5% of the requests. The issue has now been resolved.
Oct 20, 00:25 PDT
Investigating - Our monitoring systems have detected a potential issue with LookUp API where some numbers returns incorrect number type. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 23:56 PDT
Oct 19, 2021
UK SMS Carrier Maintenance - O2 UK
Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 15:30 PDT
Scheduled - The O2 network in UK is conducting a planned maintenance from 19 Oct 2021 at 15:30 PDT until 19 Oct 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Oct 14, 03:15 PDT
SMS Delivery Delays To Claro Network In Chile
Resolved - SMS Delivery Delays was degraded for 70 minutes between 19:32 and 20:42 Pacific Time on 10/19/2021. During this period, customers may have experienced SMS Delivery Delays when sending messages to Claro Network In Chile. The issue has now been resolved.
Oct 19, 22:26 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 22:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 19 Oct 2021 at 20:00 PDT until 19 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Shortcode.
Oct 15, 00:12 PDT
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 19 Oct 2021 at 20:00 PDT until 19 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US Toll-free numbers.
Oct 15, 00:11 PDT
SMS Delivery Delays Sent to and from a Subset of Twilio France Shortcodes
Resolved - SMS delivery delays was degraded for 17 minutes between 19:53 and 20:10 Pacific Time on 10/19/2021. During this period, customers may have experienced SMS delivery Delays when sending messages to and from via Subset of Twilio France Shortcodes. The issue has now been resolved.
Oct 19, 20:37 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 19 Oct 2021 at 13:00 PDT until 19 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Oct 15, 01:51 PDT
Indonesia SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 12:00 PDT
Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 19 Oct 2021 at 12:00 PDT until 19 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia handsets.
Oct 7, 01:36 PDT
Flex Insights Historical Data Unavailable
Resolved - The issue with Flex Insights historical data has been resolved and Flex Insights is operating normally at this time.
Oct 19, 15:39 PDT
Update - Flex Insights is now operating normally. Flex Insights historical data was unavailable for customers from 11:48 AM - 12:45 PM PDT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 19, 15:13 PDT
Monitoring - Flex Insights is now operating normally. Flex Insights historical data was unavailable for customers from 11:48 AM - 12:45 PM PDT. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 13:13 PDT
Investigating - We've become aware of a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 12:34 PDT
MMS Delivery Delays to AT&T in the US from a Subset of Short Codes
Resolved - We are no longer experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of Twilio short codes. This incident has been resolved.
Oct 19, 07:00 PDT
Monitoring - We are observing recovery in MMS delivery delays when sending messages to AT&T in the US from a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 19, 06:34 PDT
Update - We are still experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 18, 23:19 PDT
Update - We are still experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 19:23 PDT
Update - We are still experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 17:29 PDT
Update - We are experiencing MMS delivery delays to AT&T in the US from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 16:28 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 16:10 PDT
US SMS & MMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:02 PDT
Scheduled - The AT&T network in the US is conducting a planned maintenance on 18 Oct 2021 at 21:00 PDT until 19 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Oct 8, 02:43 PDT
SMS Delivery Delay To Globe And Smart Networks In Philippines
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. This incident has been resolved.
Oct 19, 03:44 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 01:53 PDT
Update - We are experiencing SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 01:22 PDT
Update - We are experiencing SMS delivery delays when sending messages to Globe And Smart Networks In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 01:16 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay To Globe And Smart Network In Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 19, 01:10 PDT
SMS Delivery Delays to Gamcel Network in Gambia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. This incident has been resolved.
Oct 19, 01:42 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Gamcel Network in Gambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 01:32 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Gamcel Network in Gambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 23:28 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Gamcel Network in Gambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 21:32 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 20:02 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 18:06 PDT
Update - We are experiencing SMS delivery delays when sending messages to Gamcel Network in Gambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 17:07 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delay to Gamcel Network in Gambia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 16:57 PDT
Mexico SMS Carrier Maintenance - Altan
Completed - The scheduled maintenance has been completed.
Oct 19, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 PDT
Scheduled - The Altan network in Mexico is conducting an emergency maintenance from 18 Oct 2021 at 22:00 PDT until 19 Oct 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Altan Mexico handsets.
Oct 17, 22:38 PDT
Oct 18, 2021
UK SMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 18, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 PDT
Scheduled - The T-Mobile network in UK is conducting a planned maintenance from 18 Oct 2021 at 15:00 PDT until 18 Oct 2021 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Oct 15, 04:21 PDT
Russia SMS Carrier Maintenance - Beeline Russia
Completed - The scheduled maintenance has been completed.
Oct 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 18 Oct 2021 at 14:00 PDT until 18 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 15, 04:41 PDT
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Oct 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 18 Oct 2021 at 13:00 PDT to 18 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Sep 29, 05:28 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the onboarding status checked in the Twilio Console issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Oct 18, 11:20 PDT
Investigating - Our monitoring systems have detected a potential issue with onboarding status checked in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 10:49 PDT
Japan SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 PDT
Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 18 Oct 2021 at 10:00 PDT until 18 Oct 2021 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
Sep 21, 04:16 PDT
Twilio Console Search Not Returning Results
Resolved - We are no longer experiencing Twilio console search issues. The incident has been resolved.
Oct 18, 10:13 PDT
Monitoring - Twilio console search is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 18, 09:45 PDT
Update - We are observing an issue with console search not returning results. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information available.
Oct 18, 08:53 PDT
Investigating - Our monitoring systems have detected a potential issue with console navigation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 18, 08:29 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:40 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Oct 11, 04:55 PDT
US SMS & MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:59 PDT
Scheduled - Our carrier partner in the US is conducting a planned maintenance from 17 Oct 2021 at 22:59 PDT until 18 Oct 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from Verizon US handsets, Also Multiple part messages could be delivered as single messages.
Oct 12, 05:36 PDT
France SMS Carrier Maintenance - Bouygues Telecom
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Sep 14, 07:19 PDT
Oct 17, 2021
Bangladesh SMS Carrier Maintenance - Robi
Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 11:00 PDT
Scheduled - The Robi network in Bangladesh is conducting an emergency maintenance from 17 Oct 2021 at 11:00 PDT until 17 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Robi handsets.
Oct 15, 01:50 PDT
Singapore SMS Carrier Maintenance - StarHub Mobile
Completed - The scheduled maintenance has been completed.
Oct 17, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:01 PDT
Scheduled - The StarHub Mobile network in Singapore is conducting a planned maintenance from 17 Oct 2021 at 13:00 PDT until 17 Oct 2021 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Mobile handsets.
Oct 7, 04:04 PDT
SMS Delivery Failures to BH Mobile in Bosnia and Herzegovina Over Numeric Sender IDs
Resolved - We are no longer experiencing SMS delivery failures to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. This incident has been resolved.
Oct 17, 03:38 PDT
Monitoring - We are observing successful SMS delivery to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 01:46 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 16, 23:54 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 16, 07:55 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 23:56 PDT
Update - We continue experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 19:56 PDT
Update - We are experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender ID. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 17:56 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to BH Mobile in Bosnia and Herzegovina over Numeric Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 16:56 PDT
Oct 16, 2021
Oct 15, 2021
Paypal Payments Failing for Account Payments
Resolved - The issue affecting payments made via PayPal has been resolved, and the service is operating normally at this time.
Oct 15, 18:40 PDT
Monitoring - Payments made via PayPal are now completing normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 16:40 PDT
Update - We are investigating failures with account payments made via PayPal due to an incident on PayPal. This may cause suspension of a subset of customer accounts when using PayPal for payments. We are monitoring accounts for suspensions and adjusting as needed. If your account becomes suspended for this issue, please open a support ticket. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 15:54 PDT
Investigating - Our monitoring systems have detected a potential issue with processing PayPal payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 15:37 PDT
SMS Delivery Delays to Inland Telco USA Using Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. This incident has been resolved.
Oct 15, 17:50 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 15:51 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 13:51 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 11:51 PDT
Update - We continue to experience SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 02:57 PDT
Update - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 18:57 PDT
Update - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 14:57 PDT
Update - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 12:57 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Inland Telco USA using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 11:57 PDT
SMS Delivery Delays to Nigeria Glo
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria Glo. This incident has been resolved.
Oct 15, 14:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nigeria Glo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 12:56 PDT
Update - We are experiencing SMS delivery delays when sending messages to Nigeria Glo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 12:04 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay To Nigeria - Glo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 12:02 PDT
Vietnam SMS Carrier Maintenance - Mobifone
Completed - The scheduled maintenance has been completed.
Oct 15, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 15 Oct 2021 at 09:00 PDT until 15 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 15, 03:37 PDT
SMS Delivery Delays to Mexico - Telcel and AT&T
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mexico - Telcel and AT&T. This incident has been resolved.
Oct 15, 12:42 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mexico - Telcel and AT&T. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 10:57 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Mexico - Telcel and AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 09:58 PDT
Outdated Taskrouter Data in the RTA Feed
Resolved - TaskRouter event data in the RTA feed may have included stale reservation data starting at 5:18am PST on August 12th, 2021 to 2:19am PST on October 15th, 2021. This may have caused a subset of completed task router reservations to continue to show up in “wrapup” state when it was an actual completed task.
Oct 15, 12:28 PDT
Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Flex sending stale data. We will follow up and provide customer impact details within 2 hours.
Oct 15, 12:12 PDT
Oct 14, 2021
SMS Delivery Failures to NTT DoCoMo Network in Japan
Resolved - We are no longer experiencing SMS delivery failures when sending messages to the NTT DoCoMo Network in Japan. This incident has been resolved.
Oct 14, 18:38 PDT
Monitoring - We are observing successful SMS delivery when sending messages to the NTT DoCoMo Network in Japan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 16:38 PDT
Update - We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 09:22 PDT
Update - We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 05:36 PDT
Update - We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 03:36 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 02:37 PDT
Delayed Billed Amount Reporting For Programmable Wireless Usage API
Resolved - The incident regarding delayed billing amount reporting with Programmable Wireless Usage APIs has been resolved and the Programmable Wireless Usage APIs are operating normally at this time.
Oct 14, 17:16 PDT
Monitoring - Billing reporting when using the Programmable Wireless Usage APIs is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 14, 16:43 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 14, 15:36 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 07:36 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 03:54 PDT
Update - We continue to experience delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 01:54 PDT
Investigating - We are experiencing delayed bill amount reporting with Programmable Wireless Usage APIs. Customers querying Usage records via the Usage APIs may experience inconsistent results with the billed amount values returned. This is only affecting the reported period for the month of October. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 00:55 PDT
Kazakhstan SMS Carrier Maintenance - Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:02 PDT
Scheduled - The Tele2 and Altel network in Kazakhstan is conducting an emergency maintenance from 14 Oct 2021 at 13:00 PDT until 14 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 and Altel handsets.
Oct 14, 01:17 PDT
Russia SMS Carrier Maintenance - Beeline Russia
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:01 PDT
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 14 Oct 2021 at 14:00 PDT until 14 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 13, 04:00 PDT
Russia SMS Carrier Maintenance - MOTIV (Ekaterinburg 2000)
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 PDT
Scheduled - The MOTIV network in Russia is conducting an emergency maintenance from 14 Oct 2021 at 14:00 PDT until 14 Oct 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MOTIV handsets.
Oct 12, 03:02 PDT
MMS Delivery Delay to Multiple USA Networks Using Subset of Short Codes
Resolved - We are no longer experiencing MMS delivery delays when sending messages to multiple USA networks using a subset of short codes. This incident has been resolved.
Oct 14, 14:58 PDT
Monitoring - We are observing recovery in MMS delivery delays to multiple USA networks using a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 13:02 PDT
Update - We are experiencing MMS delivery delays to multiple USA networks using a a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 11:05 PDT
Investigating - We are experiencing MMS delivery delays to multiple USA networks using a a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 10:13 PDT
Vietnam SMS Carrier Maintenance - Mobifone
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:01 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 14 Oct 2021 at 09:00 PDT until 14 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 14, 02:54 PDT
SMS Delivery Delays To Multiple Zain Networks
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple Zain networks. This incident has been resolved.
Oct 14, 11:45 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple Zain networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 10:37 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to multiple Zain networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 09:35 PDT
SMS Delivery Delays to Jawwal Network in Palestine
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jawwal network in Palestine. This incident has been resolved.
Oct 14, 10:10 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Jawwal network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 08:15 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 03:54 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 23:54 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 21:54 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Jawwal network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 20:54 PDT
SSL Certificate Issue With Autopilot
Resolved - The SSL certificate issue pertaining to Autopilot has been resolved and Autopilot is operating normally at this time.
Oct 14, 10:00 PDT
Monitoring - Autopilot is now operating normally. Our SSL certificate expired and was not configured for auto-renewal, which is what caused this issue. The issue has been addressed and our SSL certificate is now configured to auto-renew annually. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 08:13 PDT
Update - Our engineers have identified an issue related to SSL certificates for Autopilot and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 07:18 PDT
Identified - Our engineers have identified an issue related to SSL certificates for Autopilot and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 06:25 PDT
SMS Delivery Delays To Afghan Wireless In Afghanistan
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. This incident has been resolved.
Oct 14, 07:56 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 06:12 PDT
Update - We continue to experience SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 05:43 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Afghan Wireless in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 04:44 PDT
SMS Delivery Delays To Philippines Smart Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
Oct 14, 07:51 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 06:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 06:03 PDT
Update - We continue to experience SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 14, 04:03 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 03:04 PDT
SMS Delivery Delays to Syria Syriatel Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Syriatel Network in Syria. This incident has been resolved.
Oct 14, 05:19 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Syriatel Network in Syria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 03:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 02:56 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico
Completed - The scheduled maintenance has been completed.
Oct 14, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:45 PDT
Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 13 Oct 2021 at 22:00 PDT until 14 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Oct 13, 23:42 PDT
Canada SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:02 PDT
Scheduled - Our SMS carrier partner in Canada is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
Oct 11, 05:34 PDT
SMS Delivery Delays to Orange Network in the UK
Resolved - We are no longer experiencing SMS delivery delays when sending messages using a Shortcode number to Orange Network in the UK. This incident has been resolved.
Oct 14, 04:13 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages using a Shortcode number to Orange Network in the UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 02:15 PDT
Investigating - We are experiencing SMS delivery delays when sending messages using a Shortcode number to Orange network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 01:27 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Oct 14, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

13 Oct 2021 at 21:00 PDT to 14 Oct 2021 at 01:30 PDT

Impacted Carriers:
Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Oct 8, 00:05 PDT
Oct 13, 2021
US and Canada SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:01 PDT
Scheduled - Our SMS and MMS carrier partner in the US/Canada is conducting a planned maintenance on 13 Oct 2021 at 20:00 PDT until 13 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from toll-free numbers in the US & Canada.
Oct 4, 07:43 PDT
UK SMS Carrier Maintenance - O2 UK
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 14:03 PDT
Scheduled - The O2 network in UK is conducting an emergency maintenance from 13 Oct 2021 at 14:00 PDT until 13 Oct 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Oct 11, 04:08 PDT
Germany SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 13 Oct 2021 at 20:00 PDT until 13 Oct 2021 at 22:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from Germany numbers.
Sep 23, 05:59 PDT
France SMS Carrier Maintenance - Bouygues Telecom
Completed - The scheduled maintenance has been completed.
Oct 13, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:02 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 13 Oct 2021 at 16:00 PDT until 13 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Sep 13, 04:54 PDT
UK SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 15:30 PDT
Scheduled - The Vodafone network in UK is conducting a planned maintenance from 13 Oct 2021 at 15:30 PDT until 13 Oct 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Oct 7, 01:46 PDT
SMS Delivery Delays to 2 Degrees Network in New Zealand
Resolved - We are no longer experiencing SMS delivery delays when sending messages to 2 Degrees New Zealand. This incident has been resolved.
Oct 13, 19:27 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to 2 Degrees New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 17:51 PDT
Update - We are experiencing SMS delivery delays when sending messages to 2 Degrees New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 17:32 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Two Degrees Network in New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 17:08 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 13 Oct 2021 at 13:00 PDT to 13 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Oct 1, 06:02 PDT
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 13 Oct 2021 at 13:00 PDT to 13 Oct 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Sep 29, 05:39 PDT
Programmable Video was Degraded
Resolved - Programmable Video was degraded for 16 minutes between 14:18 and 14:34 Pacific Time on 10/13/2021. During this period, customers may have experienced HTTP 500 errors when using the Video API. The issue has now been resolved.
Oct 13, 15:56 PDT
Vietnam SMS Carrier Maintenance - Mobifone
Completed - The scheduled maintenance has been completed.
Oct 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 PDT
Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 13 Oct 2021 at 09:00 PDT until 13 Oct 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone handsets.
Oct 13, 02:50 PDT
Philippines SMS Carrier Maintenance - Globe
Completed - The scheduled maintenance has been completed.
Oct 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:02 PDT
Scheduled - The Globe network in Philippines is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe handsets.
Oct 11, 02:47 PDT
Philippines SMS Carrier Maintenance - Globe Telecom
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 PDT
Scheduled - The Globe Telecom network in Philippines is conducting a planned maintenance from 13 Oct 2021 at 09:00 PDT until 13 Oct 2021 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom handsets.
Oct 6, 23:56 PDT
Degraded CNAM Lookup in Lookup API, Elastic SIP Trunking, and IncomingPhoneNumber Resource
Resolved - CNAM lookups were degraded for 18 minutes between 20:32 and 20:50 Pacific Time on 10/12/2021. During this period, customers may have experienced null responses if using the Lookup API to query Caller Name, or if CNAM Lookup was enabled on their Elastic SIP Trunk, or if voice_caller_id_lookup was enabled on their IncomingPhoneNumber resource. The issue has now been resolved.
Oct 13, 11:00 PDT
Issue With Programmable Messaging Caller IDs
Resolved - Verified Caller IDs for International numbers were degraded from Oct 4th 1:00pm until Oct 13th 10:06am Pacific Time. During this period, customers may have experienced errors on console showing an incorrect verified called id number. The issue has now been resolved.
Oct 13, 09:23 PDT
Investigating - We've become aware of a potential issue with Programmable Messaging caller IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 08:45 PDT
On Call Engineers are Investigating SMS Delivery Delays to Brazil Vivo Network from Shortcodes
Resolved - We have fully investigated the MS Delivery delays to Brazil Vivo network from Shortcodes issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 13, 08:37 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery delays to Brazil Vivo network from Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 08:31 PDT
SMS Delivery Delays to Telenor Network in Norway
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Norway. This incident has been resolved.
Oct 13, 07:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor network in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 05:16 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telenor network in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 04:23 PDT
SMS Delivery Delays to Claro Network In Ecuador
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Ecuador. This incident has been resolved.
Oct 13, 06:59 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 04:45 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 13, 04:18 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 00:18 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 22:18 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 21:19 PDT
Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

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