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        Scheduled maintenance
        System Metrics
        SMS Delivery Delays to Iliad Italia in Italy
        Update - We are experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 2025 - 05:51 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2025 - 04:11 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 2025 - 03:13 PDT
        Update - We are observing recovery in SMS delivery delays to Iliad Italia in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2025 - 01:21 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Iliad Italia in Italy.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2025 - 23:34 PDT
        Update - We are continuing to investigate SMS delivery delays to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 23, 2025 - 19:34 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2025 - 17:34 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 23, 2025 - 16:34 PDT
        SMS Delivery Report Delays to Algar Telecom (CTBC) in Brazil
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 2025 - 05:46 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2025 - 04:05 PDT
        Investigating - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Aug 24, 2025 - 03:07 PDT
        Update - We are observing successful SMS delivery reports when sending messages to Algar Telecom (CTBC) in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2025 - 01:09 PDT
        Monitoring - We are observing successful SMS delivery reports when sending messages to Algar Telecom (CTBC) in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2025 - 23:19 PDT
        Update - We are continuing to experience SMS delivery report delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2025 - 23:14 PDT
        Investigating - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 23, 2025 - 22:14 PDT
        Monitoring - We are observing successful SMS delivery reports when sending messages to Algar Telecom (CTBC) in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2025 - 19:53 PDT
        Update - We are continuing to experience SMS delivery report delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 23, 2025 - 17:03 PDT
        Update - We are continuing to experience SMS delivery report delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 23, 2025 - 01:03 PDT
        Update - We are continuing to experience SMS delivery report delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 22, 2025 - 17:12 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 2025 - 13:12 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 2025 - 10:55 PDT
        Investigating - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 2025 - 09:57 PDT
        Monitoring - Our engineers are observing recovery and will continue to monitor for any delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 22, 2025 - 06:10 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 2025 - 04:06 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 2025 - 02:16 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 2025 - 01:34 PDT
        Investigating - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 2025 - 00:14 PDT
        Monitoring - Our engineers are observing recovery and will continue to monitor for any delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 21, 2025 - 05:59 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 20, 2025 - 23:42 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 20, 2025 - 19:55 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 2025 - 18:03 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 2025 - 17:02 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 20, 2025 - 16:57 PDT
        SMS Delivery Delays and Failures to U Mobile in Malaysia
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
        Aug 24, 2025 - 01:55 PDT
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 23, 2025 - 10:09 PDT
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 23, 2025 - 02:01 PDT
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 2025 - 22:04 PDT
        Update - We are continuing to experience SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 2025 - 20:11 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 2025 - 19:18 PDT
        SMS Delivery Delays and Failures to Ncell Network in Nepal
        Update - We continue to experience SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 23, 2025 - 17:36 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 23, 2025 - 09:40 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 23, 2025 - 05:38 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2025 - 03:39 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 23, 2025 - 02:39 PDT
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 04, 2025 - 13:01 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 04 August 2025 at 13:00 PDT until 27 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 August 2025 at 13:00 PDT until 04 August 2025 at 17:00 PDT

        06 August 2025 at 13:00 PDT until 06 August 2025 at 17:00 PDT

        11 August 2025 at 13:00 PDT until 11 August 2025 at 17:00 PDT

        13 August 2025 at 13:00 PDT until 13 August 2025 at 17:00 PDT

        18 August 2025 at 13:00 PDT until 18 August 2025 at 17:00 PDT

        20 August 2025 at 13:00 PDT until 20 August 2025 at 17:00 PDT

        25 August 2025 at 13:00 PDT until 25 August 2025 at 17:00 PDT

        27 August 2025 at 13:00 PDT until 27 August 2025 at 17:00 PDT
        Aug 4, 2025 13:00 - Aug 27, 2025 17:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Degraded Performance
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Degraded Performance
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Multiple Destination SMS Carrier Partner Maintenance Aug 24, 2025 15:00-19:00 PDT

        Our SMS carrier partner in Qatar, Jordan, Kosovo, Tunisia, Oman, Libya, Morocco, Yemen and Turkey is conducting a planned maintenance from 24 August 2025 at 15:00 PDT until 24 August 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Qatar, Jordan, Kosovo, Tunisia, Oman, Libya, Morocco, Yemen and Turkey handsets.
        Posted on Aug 18, 2025 - 07:16 PDT

        US SMS Carrier Maintenance - Small US Carriers Aug 24, 2025 21:00 - Aug 25, 2025 02:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 24 August 2025 at 21:00 PDT until 25 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Aug 20, 2025 - 02:38 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Aug 24, 2025 23:00 - Aug 25, 2025 02:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 24 August 2025 at 23:00 PDT until 25 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Aug 21, 2025 - 15:26 PDT

        United States SMS Carrier Partner Maintenance Aug 24, 2025 23:00 - Aug 25, 2025 04:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 24 August 2025 at 23:00 PDT until 25 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.
        Posted on Aug 21, 2025 - 16:09 PDT

        Russia SMS Carrier Maintenance - Gazprombank Mobile Aug 25, 2025 13:00-17:00 PDT

        The Gazprombank Mobile network in Russia is conducting a planned maintenance from 25 August 2025 at 13:00 PDT until 25 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Posted on Aug 21, 2025 - 23:43 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Aug 25, 2025 23:00 - Aug 26, 2025 02:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 25 August 2025 at 23:00 PDT until 26 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Aug 21, 2025 - 15:45 PDT

        United States SMS Carrier Partner Maintenance Aug 25, 2025 23:00 - Aug 26, 2025 04:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 25 August 2025 at 23:00 PDT until 26 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
        Posted on Aug 21, 2025 - 16:12 PDT

        United States SMS Carrier Partner Maintenance Aug 26, 2025 23:00 - Aug 27, 2025 04:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 26 August 2025 at 23:00 PDT until 27 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.
        Posted on Aug 21, 2025 - 16:11 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 27, 2025 20:00 - Aug 28, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 27 August 2025 at 20:00 PDT until 28 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jul 09, 2025 - 20:45 PDT

        United States SMS Carrier Partner Maintenance Aug 27, 2025 23:00 - Aug 28, 2025 01:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 27 August 2025 at 23:00 PDT until 28 August 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
        Posted on Aug 22, 2025 - 17:26 PDT

        United Kingdom Voice Carrier Partner Maintenance Sep 1, 2025 16:00-22:00 PDT

        Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 01 September 2025 at 16:00 PDT until 01 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United Kingdom mobile phone numbers.
        Posted on Jul 29, 2025 - 16:05 PDT

        Denmark SMS Carrier Maintenance - Telia Sep 1, 2025 16:00-19:00 PDT

        The Telia network in Denmark is conducting a planned maintenance from 01 September 2025 at 16:00 PDT until 01 September 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Denmark handsets.
        Posted on Aug 20, 2025 - 18:58 PDT

        United States SMS Carrier Partner Maintenance Sep 1, 2025 23:00 - Sep 2, 2025 03:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 01 September 2025 at 23:00 PDT until 02 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Posted on Aug 19, 2025 - 08:18 PDT

        United States SMS Carrier Maintenance - Verizon Sep 2, 2025 21:00 - Sep 3, 2025 02:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 02 September 2025 at 21:00 PDT until 03 September 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Posted on Aug 22, 2025 - 03:52 PDT

        United States MMS Carrier Partner Maintenance Sep 3, 2025 01:00-03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 03 September 2025 at 01:00 PDT until 03 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Aug 14, 2025 - 08:13 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 3, 2025 20:00 - Sep 4, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 03 September 2025 at 20:00 PDT until 04 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 08, 2025 - 14:48 PDT

        Indonesia SMS Carrier Maintenance - Indosat and Three Sep 4, 2025 00:00-04:00 PDT

        The Indosat and Three networks in Indonesia are conducting a planned maintenance from 04 September 2025 at 00:00 PDT until 04 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat and Three Indonesia handsets.
        Posted on Aug 21, 2025 - 02:54 PDT

        Ireland SMS Carrier Maintenance - Vodafone Sep 8, 2025 14:00-22:00 PDT

        The Vodafone network in Ireland is conducting a planned maintenance from 08 September 2025 at 14:00 PDT until 08 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
        Posted on Aug 21, 2025 - 18:40 PDT

        Thailand SMS Carrier Partner Maintenance Sep 9, 2025 09:00-12:00 PDT

        Our SMS carrier partner in Thailand is conducting a planned maintenance from 09 September 2025 at 09:00 PDT until 09 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
        Posted on Aug 13, 2025 - 13:14 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 10, 2025 20:00 - Sep 11, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 10 September 2025 at 20:00 PDT until 11 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 08, 2025 - 14:49 PDT

        Thailand SMS Carrier Partner Maintenance Sep 11, 2025 09:00-12:00 PDT

        Our SMS carrier partner in Thailand is conducting a planned maintenance from 11 September 2025 at 09:00 PDT until 11 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
        Posted on Aug 13, 2025 - 14:43 PDT

        Thailand SMS Carrier Partner Maintenance Sep 16, 2025 09:00-12:00 PDT

        Our SMS carrier partner in Thailand is conducting a planned maintenance from 16 September 2025 at 09:00 PDT until 16 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
        Posted on Aug 13, 2025 - 14:43 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 17, 2025 20:00 - Sep 18, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 17 September 2025 at 20:00 PDT until 18 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 08, 2025 - 14:49 PDT

        Twilio Interconnect Maintenance Sep 19, 2025 22:00 - Sep 20, 2025 05:30 PDT

        Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Aug 20, 2025 - 02:48 PDT

        Twilio Voice Maintenance Sep 19, 2025 22:00 - Sep 20, 2025 05:30 PDT

        Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Aug 20, 2025 - 02:45 PDT

        Twilio Messaging Maintenance Sep 19, 2025 22:00 - Sep 20, 2025 05:30 PDT

        Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Aug 22, 2025 - 11:47 PDT

        Twilio Interconnect Maintenance Sep 20, 2025 22:00 - Sep 21, 2025 05:30 PDT

        Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Aug 20, 2025 - 03:11 PDT

        Twilio Messaging Maintenance Sep 20, 2025 22:00 - Sep 21, 2025 05:30 PDT

        Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Aug 22, 2025 - 11:54 PDT

        Twilio Voice Maintenance Sep 20, 2025 22:00 - Sep 21, 2025 05:30 PDT

        Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Aug 20, 2025 - 03:08 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 24, 2025 20:00 - Sep 25, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 24 September 2025 at 20:00 PDT until 25 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 08, 2025 - 14:50 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Aug 24, 2025
        SMS Delivery Delays to 9mobile Network in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to 9mobile network in Nigeria. This incident has been resolved.
        Aug 24, 02:40 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to 9mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 00:49 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 23, 16:59 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 23, 12:57 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 10:59 PDT
        Investigating - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 23, 09:59 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to 9mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 09:17 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to 9mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 07:17 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 22, 23:17 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 19:21 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 17:25 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 16:25 PDT
        Mexico SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 24, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 23, 23:00 PDT
        Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 23 August 2025 at 23:00 PDT until 24 August 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 23, 16:07 PDT
        Aug 23, 2025

        Unresolved incident: SMS Delivery Delays and Failures to Ncell Network in Nepal.

        Aug 22, 2025
        SMS Delivery Delays to Claro Network in Brazil via Subset of ShortCodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil via Subset of ShortCodes. This incident has been resolved.
        Aug 22, 19:50 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil via Subset of ShortCodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 18:13 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil via Subset of ShortCodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 16:14 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil via Subset of ShortCodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 14:12 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Claro network in Brazil via Subset of ShortCodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 12:12 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil via Subset of ShortCodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 11:12 PDT
        Philippines Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 22, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 12:00 PDT
        Scheduled - Our Voice carrier partner in the Philippines is conducting a planned maintenance from 22 August 2025 at 12:00 PDT until 22 August 2025 at 13:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio Philippines phone numbers.
        Aug 18, 09:05 PDT
        SMS Delivery Delays and Failures to Airtel in Tanzania, United Republic of 640-05
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel in Tanzania. This incident has been resolved.
        Aug 22, 09:55 PDT
        Update - We are still monitoring the recovery of SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to ensure this is fully resolved. We will provide another update in 2 Hours or as soon as more information becomes available.
        Aug 22, 08:01 PDT
        Monitoring - We are monitoring the recovery of SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to ensure this is fully resolved. We will provide another update in 2 Hours or as soon as more information becomes available.
        Aug 22, 05:57 PDT
        Investigating - We are continuing to experience SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Aug 22, 05:01 PDT
        Update - We are continuing to monitor the recovery of SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to ensure this is fully resolved. We will provide another update in 2 Hours or as soon as more information becomes available.
        Aug 22, 03:05 PDT
        Monitoring - We are monitoring the recovery of SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to ensure this is fully resolved. We will provide another update in 2 Hours or as soon as more information becomes available.
        Aug 22, 01:13 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 Hours or as soon as more information becomes available.
        Aug 21, 21:22 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 Hours or as soon as more information becomes available.
        Aug 21, 19:22 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Aug 21, 18:21 PDT
        SMS Delivery Delay to Beeline Network in Kazakhstan
        Resolved - This incident has been resolved.
        Aug 22, 05:00 PDT
        Monitoring - We are observing recovery of SMS delivery delays when sending messages to Beeline Network in Kazakhstan. Our engineers are monitoring the recovery with our carrier partner to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 03:08 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Beeline Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 01:10 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 00:08 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 22, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 01:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 22 August 2025 at 01:00 PDT until 22 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 21, 11:03 PDT
        MMS Delivery Delays to AT&T US via a Subset of Long Code
        Resolved - Our engineering team detected a degradation on MMS delivery delays to AT&T US via a Subset of Long Code for 48 minutes between 06:22 and 07:10 Pacific Time on 2025-08-22. During this period of time customers may have experienced MMS delivery delay to AT&T US via a subset of Long Code. The issue has now been resolved.
        Aug 22, 04:00 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 22, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 22:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 21 August 2025 at 22:00 PDT until 22 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 19, 15:50 PDT
        Aug 21, 2025
        SMS Delivery Failures to Syriatel in Syria
        Resolved - Our engineers have identified the root cause of the SMS delivery failures to Syriatel in Syria. The carrier has begun enforcing Sender ID registration. This means messages to Syriatel can only be delivered when sent from a registered alphanumeric Sender ID; no other Sender ID types are supported.

        Please note that in July 2025, Twilio announced through direct customer communications that SMS delivery to Syria will no longer be supported starting September 15, 2025. Customers were advised to remove Syria traffic from Twilio and transition to alternative messaging providers.

        From now until September 15, 2025, SMS delivery to Syriatel in Syria will be on a best-effort basis only. If messages fail, Twilio will not be able to provide troubleshooting support. After September 15, 2025, all messaging traffic to Syria will be blocked.
        Aug 21, 22:26 PDT
        Update - We are still experiencing SMS delivery failures sending to Syriatel in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Aug 21, 11:17 PDT
        Update - We are still experiencing SMS delivery failures sending to Syriatel in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 21, 03:22 PDT
        Update - We are still experiencing SMS delivery failures sending to Syriatel in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 20, 23:32 PDT
        Update - We are still experiencing SMS delivery failures sending to Syriatel in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 21:39 PDT
        Investigating - We are experiencing SMS delivery failures sending to Syriatel in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 20:45 PDT
        SMS Delivery Delays and Failures To Telefonica Network in Peru
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Peru. This incident has been resolved.
        Aug 21, 21:36 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 19:37 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 17:38 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 17:24 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 16:23 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 15:39 PDT
        Investigating - We continue to experience SMS delivery delays when sending messages to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 14:39 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 11:51 PDT
        Investigating - We are experiencing SMS delivery delays to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 10:54 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 21, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 August 2025 at 16:00 PDT until 21 August 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 21, 15:46 PDT
        Bangladesh SMS Carrier Maintenance - Robi
        Completed - The scheduled maintenance has been completed.
        Aug 21, 16:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 14:00 PDT
        Scheduled - The Robi network in Bangladesh is conducting an emergency maintenance from 21 August 2025 at 14:00 PDT until 21 August 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Robi Bangladesh handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 21, 05:12 PDT
        Customer May Experience Issues Trying to Login Into Twilio Console and Flex Console
        Resolved - Twilio Console and Flex SSO are operating normally at this time. This incident has been resolved.
        Aug 21, 15:14 PDT
        Update - Twilio Console and Flex SSO are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 13:20 PDT
        Monitoring - Twilio Console and Flex SSO are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 21, 12:50 PDT
        Identified - Our engineers have identified the issue causing login issues to the Twilio Console and Flex SSO and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 12:26 PDT
        Update - We are continuing to investigate this issue.
        Aug 21, 12:05 PDT
        Update - We are investigating a service problem trying to login into Twilio Console and Flex Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 11:20 PDT
        Investigating - Our monitoring systems have detected a potential issue logging into Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 21, 11:12 PDT
        Unable to Deploy Functions in Twilio Functions & Assets
        Resolved - This incident has been resolved. Functions and Assets is operating normally at this time.
        Aug 21, 15:10 PDT
        Update - Functions & Assets are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 13:07 PDT
        Monitoring - Functions & Assets are now operating normally. We will continue to monitor for system stability. We'll provide another update in 60 minutes or as soon as more information becomes available.
        Aug 21, 12:24 PDT
        Update - We are investigating an issue with Functions & Assets where customers may experience issues trying to deploy functions. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 11:56 PDT
        Investigating - Our monitoring systems have detected a potential issue with Functions and Assets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 21, 11:44 PDT
        SMS Delivery Delays to Dish and C-Spire Networks in United States of America via Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Dish and C-Spire networks in United States of America via Subset of Short Codes.. This incident has been resolved.
        Aug 21, 14:55 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dish and C-Spire networks in United States of America via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 13:02 PDT
        Update - We are still experiencing SMS delivery delays to Dish and C-Spire networks in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 11:02 PDT
        Investigating - We are experiencing SMS delivery delays to Dish and C-Spire networks in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 10:04 PDT
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Aug 21, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 11:00 PDT
        Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 21 August 2025 at 11:00 PDT until 21 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 21, 10:47 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 21, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 21:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 August 2025 at 21:00 PDT until 21 August 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Aug 18, 15:40 PDT
        Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent
        Resolved - Twilio Conversation Relay was degraded for 20 minutes between 22:55 and 23:15 Pacific Time on 08/20/2025. During this period of time customers may have intermittently experienced an issue where agent audio is silent. The issue has now been resolved.
        Aug 21, 00:01 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Conversation Relay where agent audio is silent. We will follow up and provide customer impact details within 2 hours.
        Aug 20, 23:58 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 21, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 20 August 2025 at 20:00 PDT until 21 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Jul 9, 20:45 PDT
        Aug 20, 2025
        SMS Delivery Delays to Surf Telecom in Brazil
        Resolved - We are no longer experiencing delivery report delays when sending messages to Surf Telecom in Brazil. This incident has been resolved.
        Aug 20, 21:42 PDT
        Update - We continue observing recovery in SMS delivery delays when sending messages to Surf Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 21:07 PDT
        Update - We continue observing recovery in SMS delivery delays when sending messages to Surf Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 19:07 PDT
        Update - We continue observing recovery in SMS delivery delays when sending messages to Surf Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 20, 15:17 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Surf Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 13:17 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 20, 13:14 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 19, 21:13 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 19, 13:19 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 19, 09:23 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 07:27 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 06:29 PDT
        SMS Delivery Report Delays to Claro in Peru
        Resolved - We are no longer experiencing delivery report delays when sending to Claro in Peru. This incident has been resolved.
        Aug 20, 20:00 PDT
        Monitoring - We are observing recovery for the delay issue in receiving message delivery reports when sending to Claro in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 18:14 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Claro in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 17:14 PDT
        Russia SMS Carrier Maintenance - Gazprom Telekom
        Completed - The scheduled maintenance has been completed.
        Aug 20, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 13:01 PDT
        Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 20 August 2025 at 13:00 PDT until 20 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        Aug 18, 07:00 PDT
        SMS Delivery Report Delays to Shelcomm Network in the US
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in the US. This incident has been resolved.
        Aug 20, 15:04 PDT
        Update - We are observing recovery in delivery report delays when sending to Shelcomm Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 20, 14:47 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to Shelcomm Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 12:47 PDT
        Update - We are still experiencing SMS delivery report delays to Shelcomm network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 10:47 PDT
        Investigating - We are experiencing SMS delivery report delays to Shelcomm network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 09:54 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 14:01 PDT
        Scheduled - Our SMS carrier partner in Egypt and Uganda is conducting a planned maintenance from 20 August 2025 at 14:00 PDT until 20 August 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Egypt and Uganda handsets.
        Aug 19, 15:49 PDT
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        Aug 20, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 11:20 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 20 August 2025 at 11:20 PDT until 20 August 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Aug 18, 07:00 PDT
        Japan SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 06:00 PDT
        Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 20 August 2025 at 06:00 PDT until 20 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 08:17 PDT
        SMS Delivery Delays to Tigo Network in Honduras
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Honduras. This incident has been resolved.
        Aug 20, 12:43 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo Network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 11:18 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 20, 07:44 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 05:47 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 04:36 PDT
        SMS Delivery Report Delays to Algar Telecom (CTBC) in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.
        Aug 20, 09:47 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 07:46 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 20, 04:56 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 20, 03:03 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 01:01 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 00:16 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 August 2025 at 23:00 PDT until 20 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 08:18 PDT
        SMS Delivery Delays to Ufone network in Pakistan
        Resolved - This incident has been resolved.
        Aug 20, 02:49 PDT
        Monitoring - We are observing recovery of SMS delivery delays when sending messages to the Ufone network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 00:53 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to the Ufone network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 23:56 PDT
        United States SMS and MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Aug 20, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 21:01 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 19 August 2025 at 21:00 PDT until 20 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
        Aug 15, 08:55 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 20, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 21:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 August 2025 at 21:00 PDT until 20 August 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Aug 18, 15:38 PDT
        SMS Delivery Delays and Failures to Telekom Srbija in Serbia
        Resolved - This incident has been resolved.
        Aug 20, 00:50 PDT
        Monitoring - We are observing recovery in SMS delivery when sending messages to Telekom Srbija in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 23:02 PDT
        Update - We continue experiencing SMS delivery delays and failures when sending messages to Telekom Srbija in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 19, 17:42 PDT
        Update - We continue experiencing SMS delivery delays and failures when sending messages to Telekom Srbija in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 19, 09:32 PDT
        Update - We continue experiencing SMS delivery delays and failures when sending messages to Telekom Srbija in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 19, 05:39 PDT
        Update - We continue experiencing SMS delivery delays and failures when sending messages to Telekom Srbija in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 03:41 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telekom Srbija in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 02:49 PDT
        SMS Delivery Failures to CNT Carrier in Ecuador
        Resolved - This incident has been resolved.
        Aug 20, 00:47 PDT
        Monitoring - We are observing successful SMS delivery sending to the CNT network in Ecuador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 23:05 PDT
        Update - We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 19, 17:44 PDT
        Update - We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 19, 13:51 PDT
        Update - We continue experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 11:47 PDT
        Update - We are experiencing SMS delivery failures sending to CNT network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Aug 19, 10:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 19, 10:50 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Aug 20, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 20:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 August 2025 at 20:00 PDT until 20 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Aug 17, 20:46 PDT
        Aug 19, 2025
        WhatsApp: inbound_receipt traffic for WA-CloudAPI
        Resolved - No customer impact.
        Aug 19, 20:19 PDT
        Investigating - Our monitoring systems have detected a potential issue with WhatsApp: inbound_receipt traffic for WA-CloudAPI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 19, 20:08 PDT
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 19, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 15:00 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 19 August 2025 at 15:00 PDT until 19 August 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 06:42 PDT
        Intermittent Call Failures to a Subset of Twilio Japan Phone Numbers
        Resolved - The issue causing call failures to a subset of Twilio Japan phone numbers has now been resolved, and the service is functioning normally at this time.
        Aug 19, 19:56 PDT
        Update - We are continuing to observe intermittent call failures to a subset of Twilio Japan phone numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Aug 19, 07:15 PDT
        Update - We are continuing to observe intermittent call failures to a subset of Twilio Japan phone numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Aug 18, 15:24 PDT
        Update - We are continuing to observe call failures from a subset of Japanese phone numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 18, 07:32 PDT
        Update - We are continuing to observe call failures from a subset of Japanese phone numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 18, 03:37 PDT
        Update - We are continuing to observed call failures from a subset of Japanese phone numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 01:44 PDT
        Identified - The issue causing call failures from a subset of Japanese phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Aug 18, 00:51 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 19, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 14:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 August 2025 at 14:00 PDT until 19 August 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 04:50 PDT
        Call Failures from Colombian Network Subscribers to a Subset of Twilio’s Numbers in Colombia
        Resolved - Twilio Voice Service was degraded for 2,050 minutes between 08/06/2025 at 06:20 Pacific Time and 08/08/2025 at 04:30 Pacific Time. During this period of time customers may have experienced call failures from Colombian Network Subscribers to a subset of Twilio's numbers in Colombia . The issue has now been resolved.
        Aug 19, 17:56 PDT
        SMS Delivery Delays and Failures to Multiple Networks in Mexico for a Subset of Shortcodes and Alphanumeric Sender IDs
        Resolved - Twilio Programmable Messaging was degraded for 32 minutes between 23:09 and 23:41 Pacific Time on 08/12/2025. During this period of time customers may have experienced SMS delivery delays and failures to Multiple Networks in Mexico for a subset of shortcodes and alphanumeric sender IDs. The issue has now been resolved.
        Aug 19, 17:38 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays and failures to Multiple Networks in Mexico for a subset of shortcodes and alphanumeric sender IDs. We will follow up and provide customer impact details within soon.
        Aug 19, 17:30 PDT
        SMS Delivery Delays to MTN Network in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
        Aug 19, 17:00 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 15:01 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 14:34 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to MTN Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 19, 13:59 PDT
        SMS Delivery Delays to Appalachian Wireless Network in United States of America
        Resolved - Twilio Programmable Messaging was degraded for 47 minutes between 12:33 and 13:20 Pacific Time on 08/19/2025. During this period of time customers may have experienced SMS delivery delays to Appalachian Wireless Network in United States of America. The issue has now been resolved.
        Aug 19, 14:10 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays to appalachian wireless in United States of America. We will follow up and provide customer impact ASAP.
        Aug 19, 14:02 PDT
        SMS Delivery Failures to Multiple Networks in Multiple Countries
        Resolved - We are no longer experiencing SMS delivery failures to multiple networks in multiple countries. This incident has been resolved.
        Aug 19, 13:13 PDT
        Monitoring - We are observing successful SMS delivery to multiple networks in multiple countries. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 11:11 PDT
        Update - We continue experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 10:19 PDT
        Update - We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Aug 19, 09:28 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 19, 09:06 PDT
        Japan SMS Carrier Maintenance - SoftBank Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 19, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 07:00 PDT
        Scheduled - The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 18 August 2025 at 07:00 PDT until 19 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        18 August 2025 at 07:00 PDT until 18 August 2025 at 13:00 PDT

        19 August 2025 at 07:00 PDT until 19 August 2025 at 13:00 PDT
        Jul 24, 03:19 PDT
        SMS Delivery Report Delays to Algar Telecom (CTBC) in Brazil
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.
        Aug 19, 12:32 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 10:24 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 19, 04:05 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 19, 00:15 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 22:26 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 21:39 PDT
        SMS Delivery Failures To A Subset of Portugal Twilio Phone Numbers
        Resolved - We are no longer experiencing SMS delivery Failures to a subset of Portugal Twilio phone numbers. This incident has been resolved.
        Aug 19, 11:06 PDT
        Monitoring - We are observing successful SMS delivery to a subset of Portugal Twilio phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 09:18 PDT
        Investigating - We continue experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 08:21 PDT
        Monitoring - We are observing successful SMS delivery to a subset of Portugal Twilio phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 06:21 PDT
        Update - We continue experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 19, 02:34 PDT
        Update - We continue experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 00:44 PDT
        Investigating - We are experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 23:45 PDT
        Japan SMS Carrier Partner Maintenance
        Completed - As previously announced, this maintenance has been rescheduled to August 20.
        Aug 19, 08:55 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 06:00 PDT
        Update - Our SMS carrier partner in Japan is conducting a planned maintenance from 19 August 2025 at 06:00 PDT until 19 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.



        This has been a rescheduled maintenance activity from August 14th which we previously announced.



        Our SMS carrier partner in Japan is conducting a planned maintenance from 14 August 2025 at 06:00 PDT until 14 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
        Aug 12, 07:52 PDT
        Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 14 August 2025 at 06:00 PDT until 14 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
        Aug 11, 01:28 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 19, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 18 August 2025 at 20:00 PDT until 19 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 13, 17:20 PDT
        United States SMS and MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Aug 19, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 18 August 2025 at 21:00 PDT until 19 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
        Aug 15, 08:19 PDT
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Aug 19, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 10:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 August 2025 at 10:00 PDT until 19 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Aug 13, 04:50 PDT
        Aug 18, 2025
        AccSec US T-Mobile API Issue
        Resolved - Issue with AccSec - US T-Mobile API Errors has been resolved and is operating normally at this time.
        Aug 18, 23:12 PDT
        Monitoring - Issue with AccSec - US T-Mobile API Errors now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 22:20 PDT
        Investigating - Our monitoring systems have detected a potential issue with AccSec - US T-Mobile API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information
        Aug 18, 21:29 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 18, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 14:30 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 August 2025 at 14:30 PDT until 18 August 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 18, 08:03 PDT
        WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers
        Resolved - WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.
        Aug 18, 19:10 PDT
        Identified - Our engineers have identified the cause where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers, and are actively investigating a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 18, 15:04 PDT
        Update - We are continuing to investigated an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Aug 18, 13:07 PDT
        Update - We are investigating an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 11:52 PDT
        Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 18, 11:39 PDT
        SMS Delivery Delays to TeleMob Network in Burkina Faso
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to TeleMob Network in Burkina Faso. This incident has been resolved.
        Aug 18, 19:06 PDT
        Update - We continue to observe recovery in SMS delivery delays when sending messages to TeleMob Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 17:18 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to TeleMob Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 15:16 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to TeleMob Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Aug 18, 13:16 PDT
        Update - We are experiencing SMS delivery delays when sending messages to TeleMob Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 12:10 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS delays in Burkina Faso. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 18, 12:02 PDT
        Belarus SMS Carrier Maintenance - life:)
        Completed - The scheduled maintenance has been completed.
        Aug 18, 18:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 14:00 PDT
        Scheduled - The life:) network in Belarus is conducting a planned maintenance from 18 August 2025 at 14:00 PDT until 18 August 2025 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.
        Aug 15, 07:41 PDT
        SMS Delivery Delays To and From Multiple Networks In Argentina via a Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to various networks In Argentina via a subset of short codes. This incident has been resolved.
        Aug 18, 17:10 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to various networks In Argentina via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 14:54 PDT
        Update - We are continuing to experience SMS delivery delays to and from multiple networks In Argentina via a subset Of shortcodes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 18, 11:31 PDT
        Update - We are continuing to experience SMS delivery delays to and from multiple networks In Argentina via a subset Of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 09:50 PDT
        Update - We are continuing to experience SMS delivery delays to multiple networks In Argentina via a subset Of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 08:25 PDT
        Update - We are experiencing SMS delivery delays to multiple networks In Argentina via a subset Of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 07:36 PDT
        Investigating - Our monitoring systems have detected a potential issue delivery delays in Argentina. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 18, 07:23 PDT
        SMS Delivery Failures From a Subset of Portugal Twilio Phone Numbers
        Resolved - We are no longer experiencing SMS delivery failures from a subset of Portugal Twilio phone numbers. This incident has been resolved.
        Aug 18, 17:04 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to subset of Portugal Twilio phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 15:01 PDT
        Update - We are experiencing SMS delivery failures from a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 13:01 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to a subset of phone numbers in Portugal. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 18, 12:46 PDT
        SMS Delivery Failures to Bouygues Telecom in France
        Resolved - We are no longer experiencing SMS delivery failures to Bouygues Telecom in France. This incident has been resolved.
        Aug 18, 17:01 PDT
        Monitoring - We are observing successful SMS delivery to Bouygues Telecom in France. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 15:43 PDT
        Update - We are experiencing SMS delivery failures sending to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 18, 14:43 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures to Bouygues Telecom in France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 18, 14:41 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 18, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 13:01 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 18 August 2025 at 13:00 PDT until 18 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Aug 15, 04:37 PDT
        Ukraine SMS Carrier Maintenance - life:)
        Completed - The scheduled maintenance has been completed.
        Aug 18, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 15:00 PDT
        Scheduled - The life:) network in Ukraine is conducting a planned maintenance from 18 August 2025 at 15:00 PDT until 18 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
        Aug 6, 07:52 PDT
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Aug 18, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 11:00 PDT
        Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 18 August 2025 at 11:00 PDT until 18 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 18, 06:59 PDT
        SMS Delivery Delays to Viettel Network in Burundi
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to the Viettel Network in Burundi. This incident has been resolved.
        Aug 18, 11:46 PDT
        Update - We are observing recovery in SMS delivery report delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service during the weekend to ensure a full recovery. We will provide another update next Monday or as soon as more information becomes available.
        Aug 17, 11:56 PDT
        Update - We are observing recovery in SMS delivery report delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service during weekend. to ensure a full recovery. We will provide another update next Monday or as soon as more information becomes available.
        Aug 17, 00:28 PDT
        Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service during weekend. to ensure a full recovery. We will provide another update next Monday or as soon as more information becomes available.
        Aug 15, 11:58 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 15, 00:09 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 14, 00:19 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 13, 08:33 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 13, 00:53 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 12, 21:02 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 19:06 PDT
        Investigating - We are still experiencing SMS delivery report delays when sending messages to the Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 18:11 PDT
        Update - We are observing recovery in SMS delivery report delays to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 17:56 PDT
        Monitoring - We are observing recovery in SMS delivery report delays to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 15:56 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 12, 04:10 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 11, 20:13 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 16:07 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 12:07 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 08:29 PDT
        Update - We are still experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 16:41 PDT
        Update - We are experiencing SMS delivery report delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 15:49 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS delivery report delays to Viettel Network in Burundi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 10, 15:40 PDT
        Programmable Messaging API partially Degraded
        Resolved - Twilio Programmable Messaging API was partially degraded for 2 minutes between 07:39AM and 07:41 Pacific Time on 08/18/2025. During this period of time customers may have received elevated volumes of 5xx errors in API responses. The issue has now been resolved.
        Aug 18, 11:26 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Messaging API. We will follow up and provide customer impact details within 2 hours.
        Aug 18, 11:15 PDT
        SMS Delivery Delays to Algar Telecom (CTBC) in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.
        Aug 18, 11:00 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 18, 08:59 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 18, 08:39 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 18, 00:35 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 17, 20:42 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 18:42 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 17, 17:42 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 18, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 17, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 17 August 2025 at 20:00 PDT until 18 August 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 13, 17:21 PDT
        Multiple Destination MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 18, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 17, 21:00 PDT
        Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 17 August 2025 at 21:00 PDT until 18 August 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States and Canada handsets via United States and Canada long codes.
        Aug 12, 09:05 PDT
        SMS Delivery Delays to Claro in Dominican Republic
        Resolved - This incident has been resolved.
        Aug 18, 01:19 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 23:37 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 17, 21:27 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 19:27 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 17, 18:27 PDT
        Aug 17, 2025
        SMS Delivery Delays and Failures to Celcom in Malaysia
        Resolved - We are no longer experiencing SMS delivery delays and failures to Celcom in Malaysia. This incident has been resolved.
        Aug 17, 21:43 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Celcom in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 19:43 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Celcom in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 18:37 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Celcom in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 17, 17:37 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 17, 17:31 PDT
        SMS Delivery Delays and Failures to DiGi in Malaysia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to DiGi in Malaysia. This incident has been resolved.
        Aug 17, 20:59 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to DiGi in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 18:58 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 18:53 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 17, 17:52 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 17, 17:45 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Aug 17, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 17, 15:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 17 August 2025 at 15:00 PDT until 17 August 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Aug 15, 04:37 PDT
        SMS Delivery Delays to Algar Telecom (CTBC) in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.
        Aug 17, 13:17 PDT
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 17, 11:20 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 17, 03:21 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 16, 23:28 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 16, 21:34 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 16, 20:34 PDT
        Aug 16, 2025
        SMS Delivery Delays to Claro Network in Costa Rica
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Costa Rica. This incident has been resolved.
        Aug 16, 14:32 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 16, 12:33 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 16, 11:42 PDT
        SMS Delivery Delays to Algar Telecom in Brazil
        Resolved - We are no longer experiencing SMS delivery failures to Algar Telecom in Brazil. This incident has been resolved.
        Aug 16, 07:41 PDT
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 16, 07:00 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 16, 05:12 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 16, 04:17 PDT
        SMS Delivery Delays to AT&T in Mexico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.
        Aug 16, 06:33 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 15, 23:10 PDT
        Update - We continue to experience SMS delivery delays when sending messages to AT&T in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 15, 22:45 PDT
        Update - We continue to experience SMS delivery delays when sending messages to AT&T in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 15, 18:54 PDT
        Update - We continue to experience SMS delivery delays when sending messages to AT&T in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 15, 17:00 PDT
        Update - We are experiencing SMS delivery delays when sending messages to AT&T in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 15, 16:10 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 15, 16:07 PDT
        Planned Maintenance for Flex Insights Historical Reporting
        Completed - The scheduled maintenance has been completed.
        Aug 16, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 16, 01:00 PDT
        Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, August 16, 2025, at 1:00 AM Pacific Daylight Time. The maintenance window is expected to last up to two hours. During this time, there may be intermittent failures when loading Insights Historical Dashboards or performing ETL uploads.
        Aug 4, 04:14 PDT
        Aug 15, 2025
        SMS Delivery Issues Across Multiple Networks in United States Using Short Codes
        Resolved - We have fully investigated the potential SMS delivery issue across multiple networks in the United States using Short Codes, which was triggered by our automated alert. It was determined that there is no noticeable customer impact. All systems are operational.
        Aug 15, 17:34 PDT
        Update - Our monitoring systems have detected a potential issue SMS delivery Issues across multiple networks in United States using Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 15, 17:20 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS delivery Issues across multiple networks in United States using Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 15, 16:20 PDT
        SMS Delivery Delays to MTN Network in Benin
        Resolved - We are no longer experiencing SMS delivery delays to MTN network in Benin. This incident has been resolved.
        Aug 15, 08:38 PDT
        Monitoring - We are observing recovery in delivery SMS delivery delays to MTN network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 15, 06:24 PDT
        Update - We are continuing to experience SMS delivery delays to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 15, 04:17 PDT
        Update - We are continuing to experience SMS delivery delays to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 14, 20:29 PDT
        Update - We are continuing to experience SMS delivery delays to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 14, 16:30 PDT
        Update - We are continuing to experience SMS delivery delays to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 14:25 PDT
        Investigating - We are experiencing SMS delivery delays to MTN network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 13:15 PDT
        Elevated 63005 Errors for Programmable Messaging Rest API
        Resolved - We are no longer observing elevated rate of 63005 errors for Programmable Messaging Rest API. We are not observing more impact on templated WhatsApp messages from our partner as of 08/14/2025 9:49 PT. This incident is resolved.
        Aug 15, 07:08 PDT
        Update - We are continuing to investigate an elevated rate of 63005 errors for Programmable Messaging Rest API. Our engineers are working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.
        Aug 14, 23:20 PDT
        Update - We have implemented a change to retry impacted messages. In the event our partner updates their validation, we will attempt to deliver these messages. If the message expires, customers will now receive https://www.twilio.com/docs/api/errors/30036 as the message error code.

        Our engineers are working on the fix, and we will provide another update in 4 hours or as soon as more information becomes available.
        Aug 14, 19:21 PDT
        Update - The issue causing an elevated rate of 63005 errors for Programmable Messaging Rest API has been identified. Meta has made a change to enforce prevention of URLs in variables which has resulted in messages failing with error 63005. To avoid these errors, URLs can be utilized in call to action URL buttons. Variables sent in CTA URL fields require the website domain to be static. Alternatively, URLs can be sent in text within a 24 hour conversation window. CTA URL buttons can be used with 'card' https://www.twilio.com/docs/content/twiliocard and 'call-to-action' https://www.twilio.com/docs/content/twilio-call-to-action templates.

        Our engineers are working on the fix, and we will provide another update in 4 hours or as soon as more information becomes available.
        Aug 14, 16:27 PDT
        Update - We are continuing to investigate an elevated rate of 63005 errors for Programmable Messaging Rest API. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 15:23 PDT
        Investigating - We are currently investigating an elevated rate of 63005 errors for Programmable Messaging Rest API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 14:20 PDT
        Aug 14, 2025
        SMS Delivery Report Delays to a Subset of Small Networks in United States of America From a Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays to a subset of small networks in United States of America from a subset of longcodes. This incident has been resolved.
        Aug 14, 21:58 PDT
        Monitoring - We are observing recovery in SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.
        Aug 14, 20:10 PDT
        Update - We are continuing to experience SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 14, 17:38 PDT
        Update - We are continuing to experience SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 15:38 PDT
        Investigating - We are experiencing SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 14:38 PDT
        SMS Delivery Delays to Dish Network in United States of America via Subset of Short-Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Dish Network. This incident has been resolved.
        Aug 14, 18:39 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Dish network in United States of America via a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 16:43 PDT
        Update - We are continuing to experience SMS delivery delays to Dish network in United States of America via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 14, 15:49 PDT
        Update - We are continuing to experience SMS delivery delays to Dish network in United States of America via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 13:49 PDT
        Investigating - We are experiencing SMS delivery delays to Dish network in United States of America via a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 12:45 PDT
        Call Failures To and From a Subset of Twilio Numbers in Brazil
        Resolved - The issue affecting calls to and from a subset of Twilio numbers in Brazil has been resolved, and the service is functioning normally at this time.
        Aug 14, 16:13 PDT
        Monitoring - We have started seeing recovery for calls to and from a subset of Twilio numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 14:13 PDT
        Update - We are continuing to observe call failures to and from a subset of Twilio numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 13:44 PDT
        Investigating - We are observing call failures to and from a subset of Twilio numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 12:34 PDT
        SMS Delivery Delays and Failures to Megafon Network in Tajikistan
        Resolved - We are no longer experiencing SMS delivery delays and failures to Megafon network in Tajikistan. This incident has been resolved.
        Aug 14, 16:04 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures to Megafon network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 14:04 PDT
        Investigating - We are experiencing SMS delivery delays and failures to Megafon network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 13:07 PDT
        SMS Delivery Delays to Orange, Telefonica and Yoigo Networks in Spain
        Resolved - We are no longer experiencing SMS delivery delays to Orange, Telefonica and Yoigo networks in Spain. This incident has been resolved.
        Aug 14, 15:54 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Orange, Telefonica and Yoigo networks in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 13:54 PDT
        Update - We are experiencing delivery delays in receiving message to Orange, Telefonica and Yoigo Networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 11:58 PDT
        Investigating - We are experiencing delivery delays in receiving message to Orange, Telefonica and Yoigo Networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 11:06 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 14, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 14, 07:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 14 August 2025 at 07:00 PDT until 14 August 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 12, 14:35 PDT
        Lookup Identity Match Returning 60608 Errors
        Resolved - Twilio Lookup Identity was degraded for 41 minutes between 10:31 to 11:12 Pacific Time on 08/14/2025. During this period of time customers may have experienced Lookup Identity Match returning 60608 errors. The issue has now been resolved.
        Aug 14, 11:59 PDT
        Intermittent Errors for Studio and Phone Numbers
        Resolved - Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio are now operating normally. This incident has been solved.
        Aug 14, 11:42 PDT
        Monitoring - Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 14, 11:30 PDT
        Update - We are no longer observing any additional intermittent errors with Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio. We are continuing to investigate root cause to ensure this issue will not recur. We will provide an update in 6 hours or sooner.
        Aug 14, 06:02 PDT
        Update - We are no longer observing any additional intermittent errors with Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio. We are continuing to investigate root cause to ensure this issue will not recur. We will provide an update in 12 hours or sooner.
        Aug 13, 18:07 PDT
        Update - We are still observing intermittent errors with Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio. We will provide an update in 1 hour or sooner.
        Aug 13, 17:25 PDT
        Investigating - We are observing intermittent errors with Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio. We will provide an update in 30 minutes or sooner.
        Aug 13, 16:55 PDT
        MMS Delivery Failures to AT&T Network in the US From a Subset of Short Codes
        Resolved - We are no longer experiencing MMS delivery failures to AT&T Network in the US From a Subset of Short Codes. This incident has been resolved.
        Aug 14, 11:23 PDT
        Monitoring - We are observing successful MMS/SMS delivery to AT&T Network in the US From a Subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 14, 09:38 PDT
        Investigating - We are experiencing MMS delivery failures to AT&T Network in the US From a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 14, 09:01 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 14, 11:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 14, 07:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 14 August 2025 at 07:00 PDT until 14 August 2025 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 13, 08:38 PDT
        MMS Delivery Failures to T-Mobile in United States of America
        Resolved - We are no longer experiencing MMS delivery failures sending to T-Mobile in United States of America. This incident has been resolved.
        Aug 14, 05:41 PDT
        Update - We are experiencing MMS delivery failures sending to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 5 hours or as soon as more information becomes available.
        Aug 14, 00:52 PDT
        Update - We are experiencing MMS delivery failures sending to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 21:52 PDT
        Update - Upon further investigation, we have confirmed that MMS Long Code - North America is not affected by the ongoing incident. We are actively investigating the MMS delivery failures sending to T-Mobile in United States of America and will provide another update as soon as possible.
        Aug 13, 21:03 PDT
        Update - We are experiencing MMS delivery failures sending to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 13, 20:50 PDT
        Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Failures to T-Mobile in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 13, 20:41 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 14, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 13, 21:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 13 August 2025 at 21:00 PDT until 14 August 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 12, 10:07 PDT
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Aug 14, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 13, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 13 August 2025 at 21:00 PDT until 14 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Aug 11, 19:46 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 14, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 13, 20:01 PDT
        Scheduled - Twilio is conducting a planned maintenance from 13 August 2025 at 20:00 PDT until 14 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Jul 9, 20:45 PDT
        Aug 13, 2025
        South Africa SMS Carrier Maintenance - Vodacom
        Completed - The scheduled maintenance has been completed.
        Aug 13, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 14:00 PDT
        Scheduled - The Vodacom network in South Africa is conducting a planned maintenance from 12 August 2025 at 14:00 PDT until 13 August 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodacom South Africa handsets.
        Aug 7, 13:40 PDT
        SMS Delivery Delays To Telecom Egypt Network in Egypt
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecom Egypt Network in Egypt. This incident has been resolved.
        Aug 13, 19:33 PDT
        Update - We are observing recovery in SMS Delivery Delays To Telecom Egypt Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 18:59 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays To Telecom Egypt Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 16:29 PDT
        Update - We continue to experience SMS Delivery Delays To Telecom Egypt Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 13, 15:49 PDT
        Update - We continue to experience SMS Delivery Delays To Telecom Egypt Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 13:49 PDT
        Investigating - We are experiencing SMS Delivery Delays To Telecom Egypt Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 13, 12:49 PDT
        Aug 12, 2025
        Aug 11, 2025
        Aug 10, 2025
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