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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Delays to Zain Network in Kuwait

Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 12, 2025 - 08:12 PDT

Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 12, 2025 - 04:10 PDT

Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 2025 - 02:18 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 2025 - 01:22 PDT

SMS Delivery Report Delay to Tigo Network in Paraguay

Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 12, 2025 - 00:36 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 08, 2025 - 08:50 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 08, 2025 - 00:57 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 07, 2025 - 21:01 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 07, 2025 - 19:01 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 07, 2025 - 18:01 PDT

SMS Delivery Failures To a Subset of Twilio Israel Longcodes

Update - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 11, 2025 - 22:13 PDT

Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 11, 2025 - 03:56 PDT

Update - We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 08, 2025 - 03:58 PDT

Update - We are continuing to investigate this issue.
May 06, 2025 - 03:59 PDT

Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 06, 2025 - 03:58 PDT

Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 05, 2025 - 12:06 PDT

Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 05, 2025 - 02:46 PDT

Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 04, 2025 - 22:47 PDT

Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 04, 2025 - 20:47 PDT

Update - We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 04, 2025 - 19:38 PDT

Investigating - We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 04, 2025 - 18:38 PDT

United States and Canada Twilio SMS and MMS Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 07, 2025 - 20:01 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 07 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

07 May 2025 at 20:00 PDT until 08 May 2025 at 00:00 PDT

14 May 2025 at 20:00 PDT until 16 May 2025 at 00:00 PDT

21 May 2025 at 20:00 PDT until 22 May 2025 at 00:00 PDT

28 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT
May 7, 2025 20:00 - May 29, 2025 00:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 05, 2025 - 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT
May 5, 2025 13:00 - May 28, 2025 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Degraded Performance

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - Beeline May `12`, `2025` `13:00`-`19:00` PDT

The Beeline network in Russia is conducting an emergency maintenance from 12 May 2025 at 13:00 PDT until 12 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on May 12, 2025 - 06:44 PDT

Belarus SMS Carrier Maintenance - Velcom, MTS and life:) May `12`, `2025` `15:00`-`20:00` PDT

The Velcom, MTS and life:) networks in Belarus are conducting a planned maintenance from 12 May 2025 at 15:00 PDT until 12 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Velcom, MTS and life:) Belarus handsets.
Posted on May 06, 2025 - 04:19 PDT

Mexico SMS and MMS Carrier Maintenance - AT&T May `12`, `2025` `17:00`-`22:00` PDT

The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 17:00 PDT until 12 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T Mexico handsets.
Posted on May 07, 2025 - 07:52 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May `12`, `2025` `18:30` - May `13`, `2025` `03:30` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 12 May 2025 at 18:30 PDT until 13 May 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Posted on May 09, 2025 - 18:35 PDT

United States SMS Carrier Partner Maintenance May `12`, `2025` `19:00` - May `13`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2025 at 19:00 PDT until 13 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 16:00 PDT

United States SMS Carrier Maintenance - Verizon May `12`, `2025` `21:00` - May `15`, `2025` `00:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 12 May 2025 at 21:00 PDT until 15 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on May 06, 2025 - 22:45 PDT

Mexico SMS Carrier Maintenance - AT&T May `12`, `2025` `23:00` - May `13`, `2025` `04:00` PDT

The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 23:00 PDT until 13 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets when sending via long codes and short codes.
Posted on May 08, 2025 - 15:32 PDT

Russia SMS Carrier Maintenance - Yota and MegaFon May `13`, `2025` `10:00`-`12:00` PDT

The Yota and MegaFon networks in Russia are conducting a planned maintenance from 13 May 2025 at 10:00 PDT until 13 May 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
Posted on May 06, 2025 - 08:00 PDT

Multiple Destination MMS Carrier Partner Maintenance May `13`, `2025` `21:00` - May `14`, `2025` `04:00` PDT

Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 13 May 2025 at 21:00 PDT until 14 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Apr 30, 2025 - 14:59 PDT

Russia SMS Carrier Maintenance - Beeline May `14`, `2025` `13:00`-`19:00` PDT

The Beeline network in Russia is conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on May 12, 2025 - 06:44 PDT

United States SMS Carrier Partner Maintenance May `14`, `2025` `19:00` - May `15`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2025 at 19:00 PDT until 15 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 15:59 PDT

US SMS Carrier Maintenance - Small US Carriers May `14`, `2025` `20:00` - May `15`, `2025` `00:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 14 May 2025 at 20:00 PDT until 15 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on May 08, 2025 - 22:29 PDT

France SMS Carrier Partner Maintenance May `15`, `2025` `13:00`-`17:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 15 May 2025 at 13:00 PDT until 15 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on May 05, 2025 - 07:17 PDT

Multiple Destination Voice Carrier Partner Maintenance May `20`, `2025` `07:05`-`12:00` PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 May 2025 at 07:05 PDT until 20 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Apr 30, 2025 - 23:35 PDT

Twilio Voice Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on calls via the Optus network in Australia.
Posted on Apr 25, 2025 - 13:28 PDT

Twilio Interconnect Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Optus network in Australia.
Posted on Apr 25, 2025 - 13:47 PDT

Multiple Destination Voice Carrier Partner Maintenance May `27`, `2025` `07:05`-`12:00` PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 May 2025 at 07:05 PDT until 27 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Apr 30, 2025 - 23:35 PDT

Japan Voice Carrier Partner Maintenance Jun `18`, `2025` `06:00`-`07:00` PDT

Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
Posted on May 05, 2025 - 09:49 PDT

Japan Voice Carrier Partner Maintenance Jun `25`, `2025` `06:00`-`15:00` PDT

Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
Posted on May 05, 2025 - 10:04 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

May 12, 2025

On Call Engineers Are Investigating an Issue

Resolved - We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 12, 10:20 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 12, 09:33 PDT

Errors Accessing Voice Recordings Metadata

Resolved - From 10:00 PM PT on May 11, 2025 until 8:58 AM PT on May 12, 2025, customers may have sporadically received errors when attempting to access lists of recordings from the List Recordings endpoint. This issue has been resolved.
May 12, 09:22 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.
May 12, 09:08 PDT

Indonesia SMS Carrier Maintenance - Three and Indosat

Completed - The scheduled maintenance has been completed.
May 12, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 PDT

Scheduled - The Three and Indosat networks in Indonesia are conducting a planned maintenance from 11 May 2025 at 23:00 PDT until 12 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three and Indosat Indonesia handsets.
Apr 25, 06:11 PDT

May 11, 2025

SMS Delivery Report Delays to Jazz Network in Pakistan

Resolved - We are no longer experiencing delivery report delays when sending to Jazz Network in Pakistan. This incident has been resolved.
May 11, 21:21 PDT

Update - We are observing recovery in delivery report delays when sending to Jazz Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 17:32 PDT

Monitoring - We are observing recovery in delivery report delays when sending to Jazz Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 15:32 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 14:24 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 11, 13:24 PDT

Brazil SMS Carrier Maintenance - TIM

Completed - The scheduled maintenance has been completed.
May 11, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 PDT

Scheduled - The TIM network in Brazil is conducting a planned maintenance from 11 May 2025 at 20:00 PDT until 11 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets.
May 8, 16:41 PDT

SMS Delivery Delays to Algar Telecom Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.
May 11, 17:24 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 15:24 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 10, 21:16 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 10, 05:16 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 9, 21:18 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 9, 16:32 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 14:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 9, 13:48 PDT

SMS Delivery Failures to Multiple Networks in Multiple Countries

Resolved - We are no longer experiencing SMS delivery failures to multiple networks in multiple countries. This incident has been resolved.
May 11, 12:21 PDT

Monitoring - We are observing recovery in SMS delivery failures to multiple networks in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 10:20 PDT

Update - We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 11, 02:26 PDT

Update - We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 10, 22:40 PDT

Update - We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 20:40 PDT

Investigating - We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 19:40 PDT

SMS Delivery Delays to Calro Network in Peru

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Calro Network in Peru. This incident has been resolved.
May 11, 08:39 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Calro Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 06:31 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 02:47 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 00:51 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 00:04 PDT

SMS Delivery Delays to Orange Network in Mali

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Mali. This incident has been resolved.
May 11, 06:25 PDT

Update - We continue observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 04:36 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 02:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 02:07 PDT

SMS Delivery Delays to Telefonica in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Chile. This incident has been resolved.
May 11, 05:52 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 04:09 PDT

Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 00:36 PDT

Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 22:44 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 21:44 PDT

SMS Delivery Delays to DigiTel C.A. in Venezuela

Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. This incident has been resolved.
May 11, 05:45 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 03:52 PDT

Update - We continue experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 00:01 PDT

Update - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 22:07 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 21:07 PDT

SMS Delivery Failures to Cellcom and Pelephone in Israel

Resolved - We are no longer experiencing SMS delivery failures to Cellcom and Pelephone in Israel. This incident has been resolved.
May 11, 04:29 PDT

Monitoring - We are observing successful SMS delivery failures when sending to Cellcom and Pelephone in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 02:39 PDT

Update - We continue experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 11, 02:36 PDT

Update - We continue experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 00:37 PDT

Investigating - We are experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 10, 23:51 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
May 11, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 May 2025 at 14:00 PDT until 11 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap
May 8, 08:11 PDT

May 10, 2025

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 PDT

Scheduled - Our Voice carrier partner in Hong Kong, Thailand, Malaysia and Taiwan is conducting a planned maintenance from 10 May 2025 at 12:00 PDT until 10 May 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Hong Kong, Thailand, Malaysia and Taiwan phone numbers.
Apr 15, 16:18 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:15 PDT

Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 09 May 2025 at 20:15 PDT until 10 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 9, 19:27 PDT

May 9, 2025

Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers

Resolved - The issue affecting Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers has been resolved, and the service is functioning normally at this time.
May 9, 15:50 PDT

Update - We continue to see recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 9, 13:51 PDT

Monitoring - We have started seeing recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 9, 12:00 PDT

Update - We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 9, 11:17 PDT

Investigating - We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 9, 11:04 PDT

Identified - We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
May 9, 10:59 PDT

SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free

Resolved - We are no longer experiencing SMS delivery receipt delays when sending messages to T-Mobile Network in United States of America via Toll Free. This incident has been resolved.
May 9, 13:31 PDT

Update - We are still observing recovery in SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 11:41 PDT

Monitoring - We are observing recovery in SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 09:38 PDT

Investigating - We are experiencing SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 9, 08:44 PDT

SMS Delivery Delays to Telecall Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecall Network in Brazil. This incident has been resolved.
May 9, 12:17 PDT

Monitoring - We are observing recovery in SMS Delivery Delays to Telecall Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 10:18 PDT

Investigating - We are experiencing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
May 9, 09:17 PDT

SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes

Resolved - We have fully investigated the SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 9, 07:35 PDT

Investigating - We are experiencing SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 9, 06:49 PDT

Small Subset of SMS Delivery Report not Updating From Sending to Sent

Resolved - This incident has been resolved.
May 9, 06:09 PDT

Monitoring - Our Engineers have implemented a fix for the Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers will continue to observe the incident until it is confirmed as resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 9, 03:42 PDT

Update - We are continuing to experience a Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 9, 01:38 PDT

Investigating - We are experiencing Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 9, 00:26 PDT

Call Failures From Subscribers To A Subset of Twilio Germany Phone Numbers

Resolved - This incident has been resolved.
May 9, 02:07 PDT

Monitoring - We are observing recovery in call failures to a subset of Twilio Germany phone numbers. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 9, 00:12 PDT

Investigating - We are observing call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 8, 23:19 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
May 9, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 PDT

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 08 May 2025 at 20:00 PDT until 09 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
May 5, 07:39 PDT

May 8, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 8, 20:55 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:30 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 May 2025 at 13:30 PDT until 08 May 2025 at 20:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
May 6, 07:04 PDT

SMS Delivery Delays to Zong Network in Pakistan

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Zong network in Pakistan. This incident has been resolved.
May 8, 20:51 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 19:32 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Zong network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 8, 18:46 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 08 May 2025 at 13:00 PDT until 08 May 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
May 5, 22:38 PDT

SMS Delivery Delays to Zamtel In Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. This incident has been resolved.
May 8, 07:11 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 05:14 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 03:00 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 01:20 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 8, 00:21 PDT

SMS Delivery Delays to Movistar Network in Panama

Resolved - This incident has been resolved.
May 8, 05:34 PDT

Monitoring - We are seeing recovery in SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 03:12 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 8, 02:07 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 00:09 PDT

Investigating - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 23:19 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Panama. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 22:52 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 18:52 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 16:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 15:52 PDT

SMS Delivery Delays to PT Smartfren Telecom in Indonesia

Resolved - This incident has been resolved.
May 8, 05:09 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 02:57 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 01:12 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 8, 00:19 PDT

SMS Delivery Delays to Multiple Networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic

Resolved - This incident has been resolved.
May 8, 04:06 PDT

Update - We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 8, 02:58 PDT

Monitoring - We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 23:08 PDT

Update - We are continuing to experience SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 22:05 PDT

Update - We are continuing to experience SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 20:05 PDT

Investigating - We are experiencing SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 19:05 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 08 May 2025 at 01:00 PDT until 08 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Apr 24, 07:39 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
May 8, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:30 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 07 May 2025 at 22:30 PDT until 08 May 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Apr 30, 18:04 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 19:00 PDT until 08 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Apr 15, 16:00 PDT

Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers

Resolved - This incident has been resolved.
May 8, 01:36 PDT

Monitoring - We are observing recovery in call failures from subscribers to Denmark subset of Twilio Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 23:33 PDT

Update - We continue experiencing Call failures from subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 7, 15:48 PDT

Update - We continue by observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 7, 11:48 PDT

Update - We are still observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 09:36 PDT

Investigating - We are observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
May 7, 08:39 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 07 May 2025 at 21:00 PDT until 08 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 7, 08:09 PDT

May 7, 2025

Call Failures to a Subset of Twilio Brazil Phone Numbers

Resolved - We are no longer experiencing call failures to a subset of Twilio Brazil phone numbers. This incident has been resolved.
May 7, 22:01 PDT

Monitoring - We are observing recovery in call failures to a subset of Twilio Brazil phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 20:01 PDT

Update - We are continuing to experience call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 19:04 PDT

Investigating - We are experiencing call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 18:04 PDT

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
May 7, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 PDT

Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 07 May 2025 at 14:00 PDT until 07 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
May 6, 10:18 PDT

SMS Delivery Delays to GrameenPhone Network in Bangladesh

Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
May 7, 21:24 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 17:24 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 15:24 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 14:24 PDT

SMS Delivery Report Delays When Sending to T-Mobile in United States of America via Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery report delays when sending messages to T-Mobile in United States of America via subset of Short Codes. This incident has been resolved.
May 7, 20:23 PDT

Update - We are observing recovery in delivery report delays when sending to T-Mobile in United States of America via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 18:23 PDT

Monitoring - We are observing recovery in delivery report delays when sending to T-Mobile in United States of America via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 16:23 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 7, 09:54 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to T-Mobile in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 7, 05:58 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to T-Mobile in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 03:52 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 03:04 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 16:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 07 May 2025 at 16:00 PDT until 07 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 7, 08:11 PDT

Pakistan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:01 PDT

Scheduled - Our SMS carrier partner in Pakistan is conducting an emergency maintenance from 07 May 2025 at 14:00 PDT until 07 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Pakistan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 7, 00:18 PDT

SMS Delivery Delays to Orange Network in Côte D'Ivoire

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Côte D'Ivoire. This incident has been resolved.
May 7, 14:59 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 12:59 PDT

Update - We are still experiencing SMS Delivery Delays to Orange Network in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 10:59 PDT

Investigating - We are experiencing SMS Delivery Delays to Orange Network in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 10:05 PDT

Twilio Voice Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 12:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 PDT

Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 8, 12:47 PDT

Twilio Interconnect Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:01 PDT

Inbound Call Failures to Twilio German Phone Numbers

Resolved - The issue affecting inbound calls to Inbound call failures to Twilio German phone numbers has been resolved, and the service is functioning normally at this time.
May 7, 11:08 PDT

Monitoring - We have started seeing recovery for Inbound Call Failures to Twilio German Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 08:57 PDT

Update - We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 08:37 PDT

Investigating - We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 07:57 PDT

SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes

Resolved - After further validation, We have identified impact over a single customer who has been contacted individually to address any concerns. We can confirm that SMS services over Google Voice Network are working as expected. For that reason, we are marking this incident as invalid
May 7, 10:54 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 08:02 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 05:57 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 04:52 PDT

Retroactive: Partial degradation of Verify Silent Network Auth

Resolved - Twilio Silent Network Auth (SNA) experienced a degradation for 2 hours 30 minutes between 7 May, 10:10AM to 12:40PM PST. During this window, customers experienced failed SNA transactions for a subset of their traffic on Indonesian carriers. This issue has now been resolved.
May 7, 10:00 PDT

US 10DLC numbers experienced delays in A2P provisioning and de-provisioning

Resolved - Our engineers have identified US 10DLC numbers experienced delays in A2P provisioning and de-provisioning. The carrier has resolved the issue, and 10DLC provisioning is no longer experiencing delays.
May 7, 09:08 PDT

Inbound Message Delivery Failures Towards a Subset of Twilio Australian Phone Numbers - Mobile Originated

Resolved - The issue affecting message delays to Inbound message delivery failures towards a subset of Twilio Australian Phone Numbers has been resolved, and the service is functioning normally at this time.
May 7, 07:36 PDT

Update - We are continuing to observe recovery in message delays to a subset of Twilio Australian Phone Numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 05:36 PDT

Monitoring - We are observing recovery in message delays to a subset of Twilio Australian Phone Numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 03:43 PDT

Investigating - The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 01:57 PDT

Identified - The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 01:05 PDT

Inbound Call Failures to Twilio German Phone Numbers

Resolved - The issue affecting inbound calls to Twilio German phone numbers has been resolved, and the service is functioning normally at this time.
May 7, 07:13 PDT

Monitoring - We are observing recovery in call failures to Twilio German phone numbers. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 05:20 PDT

Update - We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 03:21 PDT

Investigating - We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 02:27 PDT

SMS Delivery Delays to Ethio Telecom Network in Ethiopia

Resolved - This incident has been resolved.
May 7, 05:38 PDT

Monitoring - We are observing recovery of SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our Engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 03:47 PDT

Update - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 01:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 00:54 PDT

SMS Delivery Delay to ETL Network in Laos

Resolved - This incident has been resolved.
May 7, 05:17 PDT

Update - We are continuing to observe recovery of SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are continuing to monitor the issue with our carrier partner to ensure it is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 03:25 PDT

Monitoring - We are observing recovery of SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are continuing to monitor the issue with our carrier partner to ensure it is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 01:32 PDT

Update - We are continuing to experience SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 00:06 PDT

Update - We are experiencing SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 22:17 PDT

Update - We are experiencing SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 21:13 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to ETL Network in Laos. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 6, 21:12 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 01:00 PDT until 07 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via United States long codes and short codes.
Apr 10, 08:59 PDT

SMS Delivery Delays to Taiwan Star in Taiwan, Province of China

Resolved - This incident has been resolved.
May 7, 03:19 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 01:10 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 22:59 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 6, 20:01 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 18:01 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 17:01 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
May 7, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 22:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 6, 21:10 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
May 7, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 21:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
May 5, 07:40 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 19:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Apr 17, 15:18 PDT

SMS Delivery Delay to Naxtel Network in Azerbaijan

Resolved - This incident has been resolved.
May 7, 01:55 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Naxtel Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 00:10 PDT

Update - We are experiencing SMS delivery delay when sending messages to Naxtel Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 23:27 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to Naxtel Network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 6, 23:24 PDT

May 6, 2025

On Call Engineers are Investigating an issue with a Failing Flex Orchestrator

Resolved - We have fully investigated the failing Flex Orchestrator issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 6, 22:55 PDT

Investigating - Our monitoring systems have detected a potential issue with a failing Flex Orchestrator. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 6, 22:03 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 6, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 13:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 06 May 2025 at 13:00 PDT until 06 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
May 5, 07:24 PDT

SMS Delivery Delays to Beeline Network in Armenia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. This incident has been resolved.
May 6, 15:58 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline Network in Armenia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 14:11 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 12:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 11:55 PDT

SMS Delivery Report Delays When Sending to Telefonica Network in Argentina

Resolved - We are no longer experiencing delivery report delays when sending to Telefonica Network in Argentina. This incident has been resolved.
May 6, 13:22 PDT

Monitoring - We are observing recovery in delivery report delays when sending to Telefonica Network in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 11:22 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Telefonica Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 6, 10:25 PDT

Indonesia SMS Carrier Maintenance - Indosat and Three

Completed - The scheduled maintenance has been completed.
May 6, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 PDT

Scheduled - The Indosat and Three networks in Indonesia are conducting a planned maintenance from 06 May 2025 at 09:00 PDT until 06 May 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.
Apr 23, 06:32 PDT

SMS Delivery Delays to MTN Network in Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
May 6, 09:57 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 08:13 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 06:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 06:13 PDT

Customers Are Experiencing Significant Service Disruption in Alarm Notifications on Console

Resolved - Twilio Alarms Console notification was degraded for 3 hours 30 minutes between 05:45 and 09:15 Pacific Time on 05/06/2025. During this period of time customers may have experienced missing console notification for alarms.
May 6, 09:33 PDT

Investigating - Our monitoring systems have detected a potential issue with rate limits. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 6, 09:24 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 6, 04:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 05 May 2025 at 20:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 30, 16:18 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
May 6, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 02:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 02:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Apr 24, 12:55 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 6, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a series of planned maintenances from 04 May 2025 at 20:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes.

Note, the maintenance will be carried out on each of the following dates and times:

04 May 2025 at 20:00 PDT until 05 May 2025 at 04:00 PDT

05 May 2025 at 20:00 PDT until 06 May 2025 at 04:00 PDT
May 1, 04:52 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 01:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via subset of United States long codes and short codes.
Apr 10, 08:59 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 05 May 2025 at 23:00 PDT until 06 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Apr 29, 14:20 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
May 6, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:01 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 05 May 2025 at 21:00 PDT until 06 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
May 4, 08:19 PDT

SMS Delivery Delays to Ooredoo Network in Qatar

Resolved - This incident has been resolved.
May 6, 01:19 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Qatar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 5, 23:26 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Qatar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 5, 22:26 PDT

May 5, 2025

SMS Delivery Delays and Failures To Multiple Networks in Germany

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Germany. This incident has been resolved.
May 5, 22:19 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 5, 20:19 PDT

Update - We continue to experience SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 5, 19:41 PDT

Update - We continue to experience SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 5, 15:41 PDT

Update - We are still experiencing SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 5, 13:40 PDT

Update - We are experiencing SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 5, 12:40 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from Multiple Networks in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 5, 12:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
May 5, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 05 May 2025 at 14:00 PDT until 05 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
May 1, 07:02 PDT

Call Failures From Subscribers to Germany Twilio Phone Numbers

Resolved - Call failures from Subscribers to Germany Twilio Phone Numbers has been resolved and voice calls to Germany Twilio Phone Numbers is operating normally at this time.
May 5, 19:10 PDT

Monitoring - We are seeing recovering in call failures from Subscribers to Germany Twilio Phone Numbers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
May 5, 17:10 PDT

Update - We continue to experience Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 5, 16:15 PDT

Update - We are still experiencing Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 5, 14:15 PDT

Update - We are experiencing Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 5, 13:15 PDT

Investigating - Our monitoring systems have detected a potential issue with Call failures from Subscribers To Germany Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 5, 13:08 PDT

Call Failures to a Subset of Twilio Numbers in Brazil

Resolved - The issue causing call failures to a subset of Twilio numbers in Brazil has been resolved, and the service is functioning normally at this time.
May 5, 16:13 PDT

Monitoring - We have started seeing recovery for call failures to a subset of Twilio numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 5, 14:17 PDT

Investigating - We continue to observe call failures to a subset of Twilio phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 5, 13:33 PDT

Monitoring - We have started seeing recovery for call failures to a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 5, 11:33 PDT

Update - We are observing call failures to a subset of Twilio's numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 5, 10:38 PDT

Investigating - Our monitoring systems have detected a potential issue with call failures to a subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 5, 10:32 PDT

500 Errors When Updating Phone Numbers Configuration

Resolved - The issue causing 500 errors when updating Phone numbers configuration has been resolved and the service is operating normally at this time.
May 5, 13:56 PDT

Monitoring - Phone Numbers configuration update are now operating normally. Customer could have faced 500 errors between 12:44PM, and 13:14PM Pacific time, when trying to update the configuration of their phone numbers. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 5, 13:26 PDT

Identified - Our engineers have identified the issue 500 errors when updating Phone numbers configuration, and are working to deploy a fix. Customers who have tried to update their phone number configuration in the past few minutes, should be able to do it now without errors. We expect to provide another update in 15 minutes, or as soon as more information becomes available.
May 5, 13:19 PDT

Update - We are currently investigating an elevated rate of 500 errors when updating Phone numbers configuration . Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
May 5, 13:14 PDT

Investigating - Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 5, 13:06 PDT

SMS Delivery Failures to Ucell Network in Uzbekistan

Resolved - After investigation, we have determined that SMS Delivery to Ucell Network in Uzbekistan is performing as expected. We are declaring this incident as invalid.
May 5, 11:26 PDT

Update - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 5, 06:42 PDT

Update - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 5, 02:45 PDT

Update - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 5, 00:43 PDT

Investigating - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 23:23 PDT

SMS Delivery Delays to Onvoy Spectrum Mobile in the USA via Subset of Shortcodes and Longcodes

Resolved - After investigation, we have determined that SMS Delivery to Onvoy Spectrum Mobile in the USA is performing as expected. We are declaring this incident as invalid.
May 5, 10:15 PDT

Update - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 5, 09:52 PDT

Update - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 5, 05:52 PDT

Update - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 5, 04:02 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 5, 02:39 PDT

SMS Missing Delivery Receipts From AT&T Network

Resolved - Twilio Programmable Messaging was degraded for 2.5 hours between 12:41 and 4:21 Pacific Time on 05/01/2025. During this period of time, customers may have experienced missing delivery receipts to AT&T network in the US. The issue has now been resolved.
May 5, 06:22 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS. We will follow up and provide customer impact details within 2 hours.
May 5, 06:11 PDT

SMS Delivery Failures to Ooredoo Network in Myanmar

Resolved - We are no longer experiencing SMS delivery to Ooredoo Network in Myanmar. This incident has been resolved.
May 5, 05:56 PDT

Monitoring - We are observing successful SMS delivery to Ooredoo Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 5, 03:17 PDT

Update - We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 5, 00:13 PDT

Update - We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 22:13 PDT

Investigating - We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 21:13 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 5, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 04 May 2025 at 20:00 PDT until 05 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 30, 16:17 PDT

SMS Delivery Failures To Multiple Networks In Colombia

Resolved - We are no longer experiencing MMS/SMS delivery failures to Multiple Networks In Colombia. This incident has been resolved.
May 5, 00:24 PDT

Monitoring - We are observing successful SMS delivery to Multiple Networks In Colombia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 23:24 PDT

Investigating - We are experiencing SMS delivery failures to Multiple Networks In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 22:24 PDT

Indonesia Telkomsel API Errors

Resolved - The issue affecting issue with Accsec carrier has been resolved, and the service is functioning normally at this time.
May 5, 00:09 PDT

Monitoring - We have started seeing recovery for the issue with Accsec carrier. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 22:09 PDT

Update - We are investigating an issue with Accsec carrier. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 4, 21:59 PDT

Update - Our engineers are investigating an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 20:14 PDT

Investigating - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 19:14 PDT

Update - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 19:13 PDT

Update - We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
May 4, 18:43 PDT

Monitoring - We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
May 4, 17:37 PDT

Identified - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 17:21 PDT

May 4, 2025

May 3, 2025

API Errors With Verify in Indonesia

Resolved - The issue affecting Verify Service in Indonesia has been resolved, and the service is functioning normally at this time.
May 3, 22:44 PDT

Monitoring - We are observing recovery in API errors with Verify in Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 3, 20:55 PDT

Update - We are continuing to investigate API errors with Verify in Indonesia. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 3, 13:26 PDT

Update - We are continuing to investigate API errors with Verify in Indonesia. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 3, 09:27 PDT

Update - We are continuing to investigate API errors with Verify in Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 3, 07:30 PDT

Investigating - We are investigating API errors with Verify in Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 3, 06:36 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 3, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 15:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 May 2025 at 15:00 PDT until 03 May 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
May 1, 13:36 PDT

SMS Delivery Delays and Failures to MegaFon Network in Russia

Resolved - We are no longer experiencing SMS delivery delays and failures to MegaFon network in Russia. This incident has been resolved.
May 3, 14:47 PDT

Monitoring - We are observing successful SMS delivery to MegaFon network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 3, 12:47 PDT

Update - We continue to experience SMS delivery delays and failures when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 3, 08:44 PDT

Update - We continue to experience SMS delivery delays when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 3, 06:54 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 3, 05:57 PDT

SMS Delivery Delays to Smart Network in the Philippines

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.
May 3, 13:51 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 3, 11:55 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 3, 10:37 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 3, 09:39 PDT

Elevated HTTP 500 Errors for Quota API

Resolved - Elevated rate of HTTP 500 errors for Quota API issue has been resolved and Flex is operating normally at this time.
May 3, 13:03 PDT

Monitoring - We are observing recovery in the Quota API requests affecting billing for Flex customers. We will continue to monitor system stability and provide another update in 1 hour or as soon as more information becomes available.
May 3, 11:58 PDT

Update - We continue investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
May 3, 08:45 PDT

Update - We continue investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
May 3, 06:50 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
May 3, 05:49 PDT

May 2, 2025

SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. This incident has been resolved.
May 2, 20:11 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 2, 19:42 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 2, 17:10 PDT

Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 2, 15:00 PDT

Update - We are experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 2, 13:53 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 2, 13:49 PDT

Minimal Customer Impact for Twilio Verify API requests Returning 503 Error Responses

Resolved - We have fully investigated the Twilio Verify API receiving 503 error responses issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
May 2, 17:51 PDT

Investigating - Our monitoring systems have detected a potential issue Indonesia Twilio Verify API requests returning 503 error response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 2, 17:05 PDT

Transcriptions for Voicemail Through VoiceBase are Delayed

Resolved - Delayed voice recording transcripts through VoiceBase has been resolved and is operating normally at this time.
May 2, 17:13 PDT

Monitoring - Voice recording transcripts through VoiceBase are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
May 2, 15:35 PDT

Update - We are investigating delays in voice recording transcripts through VoiceBase. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 2, 14:23 PDT

Investigating - Our monitoring systems have detected a potential issue with voice recording transcripts being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 2, 14:12 PDT

SMS Delivery Failures to Verizon Network in United States of America via a Subset of Long Codes

Resolved - We are no longer experiencing SMS delivery failures to Verizon Network in United States of America via a subset of long codes. This incident has been resolved.
May 2, 12:57 PDT

Monitoring - We are observing successful SMS delivery to Verizon Network in United States of America via a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 2, 10:22 PDT

Update - We continue to experience SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 2, 06:22 PDT

Update - We continue to experience SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 2, 04:22 PDT

Investigating - We are experiencing SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 2, 03:27 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 2, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 02 May 2025 at 01:00 PDT until 02 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 1, 16:02 PDT

May 1, 2025

United States SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
May 1, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:01 PDT

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 01 May 2025 at 18:00 PDT until 01 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 30, 22:16 PDT

SMS Delivery Delays to AmericanNet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. This incident has been resolved.
May 1, 18:54 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to AmericanNet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 1, 17:25 PDT

Update - We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 1, 14:47 PDT

Update - We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 1, 12:45 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 1, 11:45 PDT

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Related

Scheduled Maintenance

Russia SMS Carrier Maintenance - Beeline May 12, 2025 13:00-19:00 PDT

Belarus SMS Carrier Maintenance - Velcom, MTS and life:) May 12, 2025 15:00-20:00 PDT

Mexico SMS and MMS Carrier Maintenance - AT&T May 12, 2025 17:00-22:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May 12, 2025 18:30 - May 13, 2025 03:30 PDT

United States SMS Carrier Partner Maintenance May 12, 2025 19:00 - May 13, 2025 02:00 PDT

United States SMS Carrier Maintenance - Verizon May 12, 2025 21:00 - May 15, 2025 00:00 PDT

Mexico SMS Carrier Maintenance - AT&T May 12, 2025 23:00 - May 13, 2025 04:00 PDT

Russia SMS Carrier Maintenance - Yota and MegaFon May 13, 2025 10:00-12:00 PDT

Multiple Destination MMS Carrier Partner Maintenance May 13, 2025 21:00 - May 14, 2025 04:00 PDT

Russia SMS Carrier Maintenance - Beeline May 14, 2025 13:00-19:00 PDT

United States SMS Carrier Partner Maintenance May 14, 2025 19:00 - May 15, 2025 02:00 PDT

US SMS Carrier Maintenance - Small US Carriers May 14, 2025 20:00 - May 15, 2025 00:00 PDT

France SMS Carrier Partner Maintenance May 15, 2025 13:00-17:00 PDT

Multiple Destination Voice Carrier Partner Maintenance May 20, 2025 07:05-12:00 PDT

Twilio Voice Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

Twilio Interconnect Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

Multiple Destination Voice Carrier Partner Maintenance May 27, 2025 07:05-12:00 PDT

Japan Voice Carrier Partner Maintenance Jun 18, 2025 06:00-07:00 PDT

Japan Voice Carrier Partner Maintenance Jun 25, 2025 06:00-15:00 PDT

Past Incidents

Russia SMS Carrier Maintenance - Beeline May `12`, `2025` `13:00`-`19:00` PDT

Belarus SMS Carrier Maintenance - Velcom, MTS and life:) May `12`, `2025` `15:00`-`20:00` PDT

Mexico SMS and MMS Carrier Maintenance - AT&T May `12`, `2025` `17:00`-`22:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May `12`, `2025` `18:30` - May `13`, `2025` `03:30` PDT

United States SMS Carrier Partner Maintenance May `12`, `2025` `19:00` - May `13`, `2025` `02:00` PDT

United States SMS Carrier Maintenance - Verizon May `12`, `2025` `21:00` - May `15`, `2025` `00:00` PDT

Mexico SMS Carrier Maintenance - AT&T May `12`, `2025` `23:00` - May `13`, `2025` `04:00` PDT

Russia SMS Carrier Maintenance - Yota and MegaFon May `13`, `2025` `10:00`-`12:00` PDT

Multiple Destination MMS Carrier Partner Maintenance May `13`, `2025` `21:00` - May `14`, `2025` `04:00` PDT

Russia SMS Carrier Maintenance - Beeline May `14`, `2025` `13:00`-`19:00` PDT

United States SMS Carrier Partner Maintenance May `14`, `2025` `19:00` - May `15`, `2025` `02:00` PDT

US SMS Carrier Maintenance - Small US Carriers May `14`, `2025` `20:00` - May `15`, `2025` `00:00` PDT

France SMS Carrier Partner Maintenance May `15`, `2025` `13:00`-`17:00` PDT

Multiple Destination Voice Carrier Partner Maintenance May `20`, `2025` `07:05`-`12:00` PDT

Twilio Voice Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Twilio Interconnect Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Multiple Destination Voice Carrier Partner Maintenance May `27`, `2025` `07:05`-`12:00` PDT

Japan Voice Carrier Partner Maintenance Jun `18`, `2025` `06:00`-`07:00` PDT

Japan Voice Carrier Partner Maintenance Jun `25`, `2025` `06:00`-`15:00` PDT