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Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to MTN in Afghanistan
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 20, 2024 - 21:03 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 20, 2024 - 05:03 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 19, 2024 - 21:04 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 19, 2024 - 17:04 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 2024 - 15:00 PST
      Update - We are continuing to investigate this issue.
      Nov 19, 2024 - 13:45 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 2024 - 13:33 PST
      US SMS Carrier Maintenance - Small US Carriers
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 2024 - 21:02 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 November 2024 at 21:00 PST until 21 November 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets
      Nov 20, 2024 21:00 - Nov 21, 2024 01:30 PST
      United States SMS Carrier Maintenance - Verizon
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 2024 - 21:00 PST
      Scheduled - The Verizon network in the United States is conducting a planned maintenance from 20 November 2024 at 21:00 PST until 21 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Verizon United States handsets.
      Nov 20, 2024 21:00 - Nov 21, 2024 00:00 PST
      US and Canada SMS and MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 2024 - 20:00 PST
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 20 November 2024 at 20:00 PST until 21 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Nov 20, 2024 20:00 - Nov 21, 2024 00:00 PST
      SMS Delivery Delays to Shelcomm Network in the United States of America
      Update - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 20, 2024 - 17:54 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 2024 - 16:03 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 2024 - 15:09 PST
      Issues With Verify (2FA) Traffic to China
      Update - We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Nov 20, 2024 - 13:24 PST
      Update - We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 2024 - 11:28 PST
      Monitoring - We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Nov 20, 2024 - 10:56 PST
      Identified - Our engineers have identified the issue causing problems with Verify (2FA) traffic to China and are working to deploy a fix. We will provide another update on November 20th, at 11 AM Pacific time or as soon as more information becomes available.
      Nov 18, 2024 - 08:15 PST
      Update - We are still experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 17, 2024 - 09:33 PST
      Update - We keep experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 16, 2024 - 09:33 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 15, 2024 - 09:27 PST
      Update - We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 14, 2024 - 09:38 PST
      Update - We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 13, 2024 - 09:37 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 12, 2024 - 09:43 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 10, 2024 - 09:46 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 09, 2024 - 09:48 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 08, 2024 - 05:46 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 07, 2024 - 14:04 PST
      Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 07, 2024 - 05:52 PST
      Update - We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 07, 2024 - 01:57 PST
      Investigating - We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 06, 2024 - 21:56 PST
      SMS Delivery Report Delays to Yemen Mob. CDMA Network in Yemen
      Update - We are still experiencing SMS Delivery receipt delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Nov 20, 2024 - 10:00 PST
      Update - We are experiencing SMS Delivery receipt delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Nov 19, 2024 - 10:00 PST
      Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
      Nov 18, 2024 - 19:36 PST
      Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Nov 18, 2024 - 11:10 PST
      Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Nov 18, 2024 - 07:25 PST
      Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 2024 - 05:24 PST
      Investigating - We are experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 2024 - 04:24 PST
      SMS Delivery Failures to Telefonica Network in El Salvador
      Identified - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Nov 20, 2024 - 05:58 PST
      Update - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Nov 19, 2024 - 13:59 PST
      Update - We are still experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Nov 19, 2024 - 05:44 PST
      Update - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 19, 2024 - 01:45 PST
      Update - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 2024 - 23:47 PST
      Investigating - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 2024 - 22:45 PST
      United States SMS Carrier Maintenance - T-Mobile
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 2024 - 23:01 PST
      Scheduled - The T-Mobile network in the United States is conducting a series of emergency maintenances from 19 November 2024 at 23:00 PST until 21 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      19 November 2024 at 23:00 PST until 20 November 2024 at 02:00 PST

      21 November 2024 at 00:00 PST until 21 November 2024 at 04:00 PST



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 19, 2024 23:00 - Nov 21, 2024 04:00 PST
      Multiple Destination Voice Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 2024 - 01:02 PST
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a series of planned maintenances from 19 November 2024 at 01:00 PST until 28 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Australia and New Zealand phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      19 November 2024 at 01:00 PST until 19 November 2024 at 04:00 PST

      21 November 2024 at 01:00 PST until 21 November 2024 at 04:00 PST

      26 November 2024 at 01:00 PST until 26 November 2024 at 04:00 PST

      28 November 2024 at 01:00 PST until 28 November 2024 at 04:00 PST
      Nov 19, 2024 01:00 - Nov 28, 2024 04:00 PST
      United Kingdom SMS Carrier Maintenance - O2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 2024 - 16:01 PST
      Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 17 November 2024 at 16:01 PST until 22 November 2024 at 15:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
      Nov 17, 2024 16:01 - Nov 22, 2024 15:59 PST
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 06, 2024 - 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 06 November 2024 at 12:00 PST until 27 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      06 November 2024 at 12:00 PST until 06 November 2024 at 16:00 PST

      11 November 2024 at 12:00 PST until 11 November 2024 at 16:00 PST

      13 November 2024 at 12:00 PST until 13 November 2024 at 16:00 PST

      18 November 2024 at 12:00 PST until 18 November 2024 at 16:00 PST

      20 November 2024 at 12:00 PST until 20 November 2024 at 16:00 PST

      25 November 2024 at 12:00 PST until 25 November 2024 at 16:00 PST

      27 November 2024 at 12:00 PST until 27 November 2024 at 16:00 PST
      Nov 6, 2024 12:00 - Nov 27, 2024 16:00 PST
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Degraded Performance
      Authy 2FA Degraded Performance
      Verify Degraded Performance
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      Flex Application Platform Operational
      TaskRouter ? Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Under Maintenance
      MMS Long Code, North America Under Maintenance
      SMS Short Code, North America Under Maintenance
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Under Maintenance
      MMS Toll-Free, North America Under Maintenance
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Under Maintenance
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Sender ID Operational
      90 days ago
      100.0 % uptime
      Today
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      United States MMS Carrier Partner Maintenance Nov 20, 2024 22:00 - Nov 21, 2024 03:00 PST
      Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 November 2024 at 22:00 PST until 21 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
      Nov 18, 2024 - 14:39 PST
      United States Account Security Carrier Partner Maintenance - AT&T Nov 20, 2024 22:00 - Nov 21, 2024 02:30 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 20 November 2024 at 22:00 PST until 21 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 20, 2024 - 14:03 PST
      United Kingdom Account Security Carrier Partner Maintenance - Three Nov 20, 2024 22:30-23:00 PST
      Our carrier partner Three United Kingdom is conducting an emergency maintenance from 20 November 2024 at 22:30 PST until 20 November 2024 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Product: Lookup SIM Swap



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Posted on Nov 20, 2024 - 13:42 PST
      United States and Canada Voice Carrier Partner Maintenance - Emergency Services Nov 21, 2024 01:00-02:00 PST
      Our Voice carrier partner in the United States and Canada is conducting a planned maintenance from 21 Nov 2024 at 01:00 PST until 21 Nov 2024 at 02:00 PST for Emergency Services.



      During the maintenance window, some emergency calls may be routed to the Emergency Call Relay Center (ECRC) instead of directly to the Public Safety Answering Point (PSAP). All emergency calls will still connect successfully.
      Posted on Nov 15, 2024 - 09:58 PST
      Russia SMS Carrier Maintenance - Megafon Nov 21, 2024 12:00-16:00 PST
      The Megafon network in Russia is conducting a planned maintenance from 21 November 2024 at 12:00 PST until 21 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Nov 19, 2024 - 15:44 PST
      Russia SMS Carrier Maintenance - Tele2 Nov 21, 2024 12:00-16:00 PST
      The Tele2 network in Russia is conducting a planned maintenance from 21 November 2024 at 12:00 PST until 21 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Nov 19, 2024 - 15:11 PST
      US and Canada SMS and MMS Carrier Partner Maintenance Nov 21, 2024 20:00 - Nov 22, 2024 00:00 PST
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 21 November 2024 at 20:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Nov 14, 2024 - 14:04 PST
      United States SMS Carrier Maintenance - Verizon Nov 21, 2024 21:00 - Nov 22, 2024 00:00 PST
      The Verizon network in the United States is conducting a planned maintenance from 21 November 2024 at 21:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
      Posted on Nov 12, 2024 - 14:57 PST
      Indonesia SMS Carrier Maintenance - Smartfren Nov 22, 2024 01:00-06:00 PST
      The Smartfren network in Indonesia is conducting a planned maintenance from 22 November 2024 at 01:00 PST until 22 November 2024 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Smartfren Indonesia handsets.
      Posted on Nov 14, 2024 - 21:22 PST
      United States Account Security Carrier Partner Maintenance - T-Mobile US Nov 24, 2024 01:00-04:00 PST
      Our carrier partner T-Mobile US United States is conducting a planned maintenance from 24 November 2024 at 01:00 PST until 24 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



      Impacted Product: Lookup SIM Swap
      Posted on Nov 19, 2024 - 22:50 PST
      Multiple Destination SMS Carrier Maintenance - Hi3G Nov 24, 2024 12:10 - Nov 27, 2024 20:10 PST
      The Hi3G network in Sweden and Denmark is conducting a series of planned maintenances from 24 November 2024 at 12:10 PST until 27 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hi3G Sweden and Denmark handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      24 November 2024 at 12:10 PST until 24 November 2024 at 21:00 PST

      26 November 2024 at 12:10 PST until 26 November 2024 at 21:00 PST

      27 November 2024 at 12:10 PST until 27 November 2024 at 21:00 PST
      Posted on Nov 19, 2024 - 22:04 PST
      New Zealand Voice Carrier Partner Maintenance Nov 26, 2024 03:00-07:00 PST
      Our Voice carrier partner in New Zealand is conducting a planned maintenance from 26 November 2024 at 03:00 PST until 26 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
      Posted on Nov 20, 2024 - 05:51 PST
      New Zealand Voice Carrier Partner Maintenance Nov 27, 2024 03:00-07:00 PST
      Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 November 2024 at 03:00 PST until 27 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
      Posted on Nov 20, 2024 - 05:52 PST
      Hong Kong SMS Carrier Maintenance - Three Dec 1, 2024 11:00-13:00 PST
      The Three network in Hong Kong is conducting a planned maintenance from 01 December 2024 at 11:00 PST until 01 December 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Hong Kong handsets.
      Posted on Nov 14, 2024 - 06:27 PST
      United States SMS Carrier Maintenance - T-Mobile Dec 3, 2024 19:00 - Dec 4, 2024 05:00 PST
      The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2024 at 19:00 PST until 04 December 2024 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      Posted on Nov 19, 2024 - 13:47 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Nov 20, 2024
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Nov 20, 21:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 19:00 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 November 2024 at 19:00 PST until 20 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Nov 18, 20:08 PST
      SMS Delivery Delays to T-Mobile & Verizon Networks in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. This incident has been resolved.
      Nov 20, 20:29 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 18:29 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 20, 14:29 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 12:49 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 11:20 PST
      MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free and Short Code Numbers
      Resolved - We are no longer experiencing delivery report delays when sending to AT&T Network in the US for a subset of Toll Free Numbers. This incident has been resolved.
      Nov 20, 20:28 PST
      Update - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 18:28 PST
      Update - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 16:28 PST
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 14:34 PST
      Update - We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free and a subset of Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 20, 11:38 PST
      Update - We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free and a subset of Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 09:38 PST
      Investigating - We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 08:35 PST
      HTTP 500 errors from the Conversations API, customers may not be able to create Flex Web Chats in Flex Conversations.
      Resolved - The issue affecting the creation of Flex Web Chats in Flex Conversations has been resolved. The service is now functioning normally.
      Nov 20, 20:16 PST
      Monitoring - We have started seeing recovery for the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 18:16 PST
      Update - Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 17:16 PST
      Update - Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Nov 20, 16:48 PST
      Identified - Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 15:58 PST
      Update - We are investigating an error where customers may be seeing HTTP 500 errors from the Conversations API and may not be able to create Flex Web Chats in Flex Conversations. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Nov 20, 15:26 PST
      Update - We are investigating an error where customers may be seeing HTTP 500 errors from the Conversations API and may not be able to create Flex Web Chats in Flex Conversations. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Nov 20, 15:25 PST
      Investigating - Our monitoring systems have detected a potential issue of FWO - Conversations returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 20, 15:04 PST
      SMS Delivery Delays to Brisanet Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
      Nov 20, 16:29 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 14:36 PST
      Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 20, 10:57 PST
      Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 08:57 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 07:57 PST
      SMS Delivery Delays to Altan Redes Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
      Nov 20, 16:17 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 14:28 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 13:46 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 20, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 20 November 2024 at 13:00 PST until 20 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Nov 19, 02:13 PST
      SMS Delivery Delays to Telma Network in Madagascar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. This incident has been resolved.
      Nov 20, 15:41 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 13:37 PST
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 11:40 PST
      Investigating - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 1 hour or as soon as more information becomes available.
      Nov 20, 11:16 PST
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 07:16 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Nov 20, 03:40 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Nov 20, 01:40 PST
      Investigating - We are still experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 00:40 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 22:43 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
      Nov 19, 17:59 PST
      Update - We are still experiencing SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Nov 19, 10:03 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Nov 19, 06:05 PST
      Update - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 04:16 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 03:17 PST
      France SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 20, 15:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 13:01 PST
      Scheduled - Our SMS carrier partner in France is conducting an emergency maintenance from 20 November 2024 at 13:00 PST until 20 November 2024 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
      Nov 19, 06:41 PST
      Malaysia SMS Carrier Maintenance - DiGi
      Completed - The scheduled maintenance has been completed.
      Nov 20, 14:15 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 09:30 PST
      Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 20 November 2024 at 09:30 PST until 20 November 2024 at 14:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from DiGi Malaysia handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 20, 01:40 PST
      SMS Delivery Failures to Digitel Network in Venezuela
      Resolved - We are no longer experiencing SMS delivery failures to Digitel Network in Venezuela. This incident has been resolved.
      Nov 20, 13:39 PST
      Monitoring - We are observing successful SMS delivery to Digitel Network in Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 11:45 PST
      Investigating - We are experiencing SMS delivery failures sending to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 10:44 PST
      Recording API Unavailable in IE1/AU1 Home Regions
      Resolved - Recording API unavailable in IE1/AU1 home regions has been resolved and Recording API is operating normally at this time.
      Nov 20, 13:30 PST
      Russia SMS Carrier Maintenance - MOTIV
      Completed - The scheduled maintenance has been completed.
      Nov 20, 13:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 10:20 PST
      Scheduled - The MOTIV network in Russia is conducting an emergency maintenance from 20 November 2024 at 10:20 PST until 20 November 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MOTIV Russia handsets.
      Nov 19, 02:15 PST
      SMS Delivery Delays to Xphone Network in Israel
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
      Nov 20, 11:33 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 09:20 PST
      Update - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 08:13 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 07:12 PST
      Monitoring - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 07:07 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 06:33 PST
      503 Service Unavailable Errors on Twilio Chat Services
      Resolved - HTTP 503 errors when trying to initialize the SDK client have been resolved and Programmable Chat Sync client SDKs are operating normally at this time.
      Nov 20, 08:46 PST
      Monitoring - Programmable Chat Sync client SDKs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 20, 08:15 PST
      Investigating - Customers using older versions of the Programmable Chat Sync client SDKs may experience HTTP 503 errors when trying to initialize the SDK client. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 07:35 PST
      SMS Delivery Delay to Africell Network in Congo
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Congo. This incident has been resolved.
      Nov 20, 06:04 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell Network in Congo We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 04:09 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 19, 13:56 PST
      Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 19, 05:53 PST
      Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 19, 01:55 PST
      Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 23:56 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 23:16 PST
      SMS Delivery Delays to T-Mobile in Netherlands
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. This incident has been resolved.
      Nov 20, 05:46 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 03:50 PST
      Update - We are still experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 01:50 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 20, 00:52 PST
      United States MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 20, 03:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 23:02 PST
      Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 19 November 2024 at 23:00 PST until 20 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 19, 17:55 PST
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 20, 03:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 23:00 PST
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 November 2024 at 23:00 PST until 20 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Nov 18, 15:09 PST
      Kazakhstan SMS Carrier Maintenance - Tele2 and Altel
      Completed - The scheduled maintenance has been completed.
      Nov 20, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 20, 00:00 PST
      Scheduled - The Tele2 and Altel networks in Kazakhstan are conducting a planned maintenance from 20 November 2024 at 00:00 PST until 20 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and Altel Kazakhstan handsets.
      Nov 15, 03:54 PST
      SMS Delivery Delays to Multiple Networks in New Zealand via Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. This incident has been resolved.
      Nov 20, 02:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 00:57 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 20, 00:03 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 23:03 PST
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Nov 20, 01:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 21:00 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 November 2024 at 21:00 PST until 20 November 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Nov 13, 22:01 PST
      SMS Delivery Delays and Failures to Shelcomm Network in US Over a Subset of Long Code
      Resolved - We are no longer experiencing SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. This incident has been resolved.
      Nov 20, 00:28 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 22:32 PST
      Update - We are are continuing to experience SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 19, 19:30 PST
      Update - We are are continuing to experience SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 17:30 PST
      Update - We are experiencing SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 16:30 PST
      Investigating - Our monitoring systems have detected a potential issue of SMS delivery delays and failures to Shelcomm Network in US over a subset of long code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 19, 16:24 PST
      Nov 19, 2024
      SMS Delivery Delays Across Multiple Networks in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia for a subset of shortcodes. This incident has been resolved.
      Nov 19, 23:12 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 21:25 PST
      Identified - The issue causing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Nov 19, 15:06 PST
      Update - We are still experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Nov 19, 11:02 PST
      Update - We are still experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Nov 19, 09:05 PST
      Update - We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 08:18 PST
      Investigating - We are experiencing SMS delivery delays to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 07:53 PST
      SMS Delivery Delays to Intertelecom Ltd Network In Ukraine
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. This incident has been resolved.
      Nov 19, 20:49 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 19:05 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Nov 19, 17:05 PST
      Update - We are experiencing SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 16:01 PST
      Investigating - Our monitoring systems have detected a potential issue of SMS delivery delays To Intertelecom Ltd Network In Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 19, 15:53 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Nov 19, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 15:00 PST
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 19 November 2024 at 15:00 PST until 19 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 19, 05:55 PST
      Kazakhstan SMS Carrier Maintenance - Tele2 and Altel
      Completed - The scheduled maintenance has been completed.
      Nov 19, 17:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 14:00 PST
      Scheduled - The Tele2 and Altel networks in Kazakhstan are conducting a planned maintenance from 19 November 2024 at 14:00 PST until 19 November 2024 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and Altel Kazakhstan handsets.
      Nov 15, 03:57 PST
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Nov 19, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 12:00 PST
      Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 19 November 2024 at 12:00 PST until 19 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Nov 15, 06:19 PST
      SMS Delivery Delays to the Claro Network in Ecuador
      Resolved - We are no longer experiencing SMS delivery to the Claro network in Ecuador. The incident has been resolved.
      Nov 19, 10:48 PST
      Monitoring - We are observing successful SMS delivery to the Claro network in Ecuador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 09:15 PST
      Update - We are still experiencing SMS delivery delays to the Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Nov 19, 07:49 PST
      Investigating - We are experiencing SMS delivery delays to the Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 06:55 PST
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Nov 19, 08:45 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 08:01 PST
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 19 November 2024 at 08:00 PST until 19 November 2024 at 08:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 18, 08:22 PST
      Malaysia SMS Carrier Maintenance - U Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 19, 08:15 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 08:00 PST
      Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 19 November 2024 at 08:00 PST until 19 November 2024 at 08:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets.
      Nov 5, 07:18 PST
      SMS Delivery Receipt Delays to Multiple Network in Portugal
      Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in Portugal. The incident has been resolved.
      Nov 19, 07:12 PST
      Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 19, 05:25 PST
      Investigating - We are experiencing delays in receiving message delivery reports when sending to multiple networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 19, 04:36 PST
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Nov 19, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 19, 02:00 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 November 2024 at 02:00 PST until 19 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Nov 8, 14:52 PST
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 19, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 23:00 PST
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2024 at 23:00 PST until 19 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
      Nov 10, 15:36 PST
      US SMS and MMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Nov 19, 01:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 21:00 PST
      Scheduled - The Verizon network in the US is conducting a planned maintenance from 18 November 2024 at 21:00 PST until 19 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon US handsets.
      Nov 12, 14:40 PST
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Nov 19, 01:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 08:00 PST
      Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 November 2024 at 08:00 PST until 19 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Nov 12, 07:21 PST
      SMS Delivery Delays to NRJ in France
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to NRJ in France. This incident has been resolved.
      Nov 19, 00:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to NRJ in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 22:55 PST
      Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
      Nov 18, 14:21 PST
      Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Nov 18, 06:20 PST
      Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 18, 02:27 PST
      Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 00:27 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 17, 23:27 PST
      SMS Delivery Delay To Multiple Airtel Networks In Congo.
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Congo. This incident has been resolved.
      Nov 19, 00:53 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 22:54 PST
      Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 18, 03:36 PST
      Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 17, 03:36 PST
      Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Nov 16, 03:42 PST
      Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Nov 15, 11:46 PST
      Update - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 15, 03:47 PST
      Update - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 15, 00:05 PST
      Update - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 22:19 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 21:26 PST
      Nov 18, 2024
      SMS Delivery Delays to Multiple Networks in New Zealand
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. This incident has been resolved.
      Nov 18, 23:44 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 21:52 PST
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 18, 20:41 PST
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 18:41 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 17:47 PST
      Multiple Destination SMS Carrier Maintenance - Orange
      Completed - The scheduled maintenance has been completed.
      Nov 18, 23:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 20:30 PST
      Scheduled - The Orange network in Multiple Destination is conducting a planned maintenance from 18 November 2024 at 20:30 PST until 18 November 2024 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Multiple Destination handsets.
      Nov 14, 07:29 PST
      SMS Delivery Delay To Telikom Network In Papua New Guinea
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. This incident has been resolved.
      Nov 18, 23:21 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 21:20 PST
      Update - We are experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 19:25 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 18:36 PST
      US MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 18, 20:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 17:30 PST
      Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 18 November 2024 at 17:30 PST until 18 November 2024 at 20:30 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets.
      Nov 14, 14:43 PST
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 18, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 13:00 PST
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 18 November 2024 at 13:00 PST until 18 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Oct 29, 07:14 PDT
      Belarus SMS Carrier Maintenance - Velcom A1, MTS and life
      Completed - The scheduled maintenance has been completed.
      Nov 18, 19:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 14:00 PST
      Scheduled - The Velcom A1, MTS and life networks in Belarus are conducting a planned maintenance from 18 November 2024 at 14:00 PST until 18 November 2024 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Velcom A1, MTS and life Belarus handsets.
      Nov 14, 05:42 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Nov 18, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 18, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 18 November 2024 at 13:00 PST until 18 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Nov 15, 05:00 PST
      MMS Delivery Failures to AT&T Network in the US for a Subset of Short Code and Toll Free Numbers
      Resolved - We are no longer experiencing MMS delivery failures to AT&T Network in the US for a Subset of Short Code and Toll Free Numbers. This incident has been resolved.
      Nov 18, 13:24 PST
      Monitoring - We are observing successful MMS delivery when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 11:29 PST
      Update - We continue to experience MMS delivery failures when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update within 2 hours or as soon as more information becomes available.
      Nov 18, 10:02 PST
      Investigating - We are experiencing MMS delivery failures when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 09:19 PST
      Twilio Flex and Task Router Degraded Performance
      Resolved - Twilio Flex, including Task Router, was degraded for 10 minutes between 11:19 AM and 11:29 AM Pacific Time on 11/18/2024. During this period of time customers may have experienced issues related to initiating, routing, and wrapping up calls. The issue has now been resolved.
      Nov 18, 11:43 PST
      SMS Delivery Delays To Multiple Destination Via A Subset Of Alphanumeric Sender ID And Longcode
      Resolved - We are no longer experiencing SMS delivery delays to multiple destinations via a subset of alphanumeric sender ID's and longcodes. The incident has been resolved.
      Nov 18, 11:35 PST
      Update - We continue to observe recovery in SMS delivery delays to multiple destinations via a subset of alphanumeric sender ID's and longcodes. We will continue to monitor the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
      Nov 18, 09:48 PST
      Monitoring - We are observing recovery in SMS delivery delays to multiple destinations via a subset of alphanumeric sender ID's and longcodes. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 07:43 PST
      Update - We are still experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 05:58 PST
      Investigating - We are experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 04:59 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The below maintenance has been cancelled by Vodafone.
      Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 18 November 2024 at 14:30 PST until 18 November 2024 at 22:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes
      Nov 18, 05:29 PST
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 18 November 2024 at 14:30 PST until 18 November 2024 at 22:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 18, 03:43 PST
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Nov 18, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 20:00 PST
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 17 November 2024 at 20:00 PST until 18 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Nov 14, 15:47 PST
      SMS Delivery Delays To Multiple Claro Network To Multiple Destinations
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. This incident has been resolved.
      Nov 18, 03:25 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 01:37 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 18, 00:36 PST
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 18, 02:32 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 18:30 PST
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 17 November 2024 at 18:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Nov 11, 04:31 PST
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 18, 02:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 22:30 PST
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 17 November 2024 at 22:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Nov 11, 01:17 PST
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 18, 02:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 22:30 PST
      Update - The AT&T network in the United States is conducting a planned maintenance from 17 November 2024 at 22:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Nov 11, 04:38 PST
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 17 November 2024 at 22:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via short codes.
      Nov 11, 02:14 PST
      Call Failure To and From Twilio Phone Numbers In Croatia
      Resolved - We are no longer experiencing Call Failure To and From Twilio Phone Numbers In Croatia. This incident has been resolved.
      Nov 18, 02:21 PST
      Update - We have started seeing recovery for calls To and From Twilio phone numbers in Croatia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 18, 00:25 PST
      Monitoring - We have started seeing recovery for calls To and From Twilio phone numbers in Croatia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 17, 22:25 PST
      Update - We are still observing Call Failure To and From Twilio Phone Numbers In Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Nov 17, 20:06 PST
      Update - We are still observing Call Failure To and From Twilio Phone Numbers in Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Nov 17, 18:22 PST
      Investigating - We are observing Call Failure To and From Twilio Phone Numbers In Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 17, 17:31 PST
      Spain SMS Carrier Maintenance - Telefonica
      Completed - The scheduled maintenance has been completed.
      Nov 18, 01:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 17:30 PST
      Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 17 November 2024 at 17:30 PST until 18 November 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
      Nov 12, 07:09 PST
      Nov 17, 2024
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 17, 19:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 17, 15:00 PST
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 November 2024 at 15:00 PST until 17 November 2024 at 19:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Oct 29, 07:13 PDT
      SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil.
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. This incident has been resolved.
      Nov 17, 16:35 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 17, 14:43 PST
      Update - We continue to experience SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 17, 10:43 PST
      Update - We are still experiencing SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 17, 08:43 PST
      Investigating - We are experiencing SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 17, 07:43 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 17, 10:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 16, 16:45 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 16 November 2024 at 16:45 PST until 17 November 2024 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Nov 15, 15:04 PST
      SMS Delivery Failures to Telefonica O2 in Germany via Subset of Twilio Alphanumeric Sender ID's
      Resolved - We have fully investigated the SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric Sender ID's, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Nov 17, 08:37 PST
      Investigating - We are experiencing SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric sender ID's. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 17, 07:37 PST
      SMS Delivery Delays to MTN Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.
      Nov 17, 05:52 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 17, 05:13 PST
      Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Nov 16, 22:43 PST
      Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 16, 19:08 PST
      Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 16, 17:19 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 16, 16:16 PST
      SMS Delivery Failure to Multiple Networks in Mexico via a Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Mexico via a subset of Twilio numbers. This incident has been resolved.
      Nov 17, 04:58 PST
      Monitoring - We are observing successful SMS delivery to multiple networks in Mexico via a subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 17, 03:25 PST
      Investigating - We are experiencing SMS delivery failure to multiple networks in Mexico via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 17, 02:29 PST
      Nov 16, 2024
      Republic of Serbia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Nov 16, 21:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 16, 16:00 PST
      Scheduled - The MTS network in the Republic of Serbia is conducting a planned maintenance from 16 November 2024 at 16:00 PST until 16 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Republic of Serbia handsets.
      Nov 15, 15:07 PST
      SMS Delivery Delays to Multiple Networks in Mexico via Subset of Longcodes
      Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Mexico via subset of longcodes. This incident has been resolved.
      Nov 16, 19:53 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 16, 18:05 PST
      Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 16, 14:20 PST
      Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 16, 12:18 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 16, 11:18 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Mexico via subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 16, 11:12 PST
      SMS Delivery Delays to Multiple Networks in United States of America via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. This incident has been resolved.
      Nov 16, 15:55 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 16, 14:17 PST
      Update - We keep experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 16, 11:55 PST
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 16, 11:01 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in United States of America via subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 16, 10:53 PST
      Retroactive: SMS Delivery Delays To AT&T in United state of America
      Resolved - Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays to AT&T in United state of America. This was degraded for 4 Hours between 14:50-18:10 PT on 16/11/2024.

      During this period, customers may have experienced SMS Delivery Delays To AT&T in United state of America.
      Nov 16, 05:37 PST
      New Zealand SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 16, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 16, 02:30 PST
      Scheduled - Our SMS carrier partner in New Zealand is conducting an emergency maintenance from 16 November 2024 at 02:30 PST until 16 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
      Nov 14, 17:30 PST
      Nov 15, 2024
      SMS Delivery Delays to Altan Redes Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
      Nov 15, 19:40 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 17:58 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 16:04 PST
      Update - We continue to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 14:15 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 15, 13:15 PST
      SMS Delivery Delays to AT&T Mexico in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.
      Nov 15, 18:58 PST
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to AT&T Mexico in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 17:18 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 15, 16:18 PST
      SMS Delivery Delays to Multiple Networks in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.
      Nov 15, 14:31 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 12:43 PST
      Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 11:08 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 15, 10:14 PST
      5xx Responses Attempting to Fetch Voice Insights Data
      Resolved - Twilio Voice Insights was degraded for 5 minutes between 9:24am and 9:29am Pacific Time on 11/15/2024. During this period of time customers may have experienced 5xx responses when fetching insights data. The issue has now been resolved.
      Nov 15, 11:24 PST
      SMS Delivery Delays to Etisalat Network in Egypt
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
      Nov 15, 11:18 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 09:13 PST
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 15, 07:35 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 15, 06:35 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 15, 05:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 14, 22:00 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 14 November 2024 at 22:00 PST until 15 November 2024 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Nov 14, 15:46 PST
      Nov 14, 2024
      SMS Delivery Delays to Telefonica in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
      Nov 14, 23:56 PST
      Update - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
      Nov 14, 23:10 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 22:23 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 20:22 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 18:31 PST
      Update - We are continuing to see SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 14, 14:37 PST
      Update - We are continuing to see SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 12:37 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 11:38 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Nov 14, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 14, 15:00 PST
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 14 November 2024 at 15:00 PST until 14 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match
      Nov 13, 02:14 PST
      SMS Delivery Delays to Telefonica Carrier in Chile
      Resolved - We are no more observing SMS delivery delays when sending messages to Telefonica Carrier in Chile, it is operating normally at this time.
      Nov 14, 18:27 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Carrier in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 16:35 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 15:44 PST
      Unable to Log Into New Flex Projects From Console
      Resolved - New Flex Projects in Flex Admin Console are now operating normally at this time.
      Nov 14, 18:19 PST
      Monitoring - New Flex Projects in Flex Admin Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Nov 14, 17:59 PST
      Update - New Flex accounts might get an Invalid SSO setting error when trying to access the Flex Admin Console. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 16:23 PST
      Update - New Flex accounts might get an Invalid SSO setting error when trying to access the Flex Admin Console. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 15:23 PST
      Investigating - Our monitoring systems have detected a potential issue when accessing new Flex projects. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 14, 14:48 PST
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Nov 14, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 14, 12:00 PST
      Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 14 November 2024 at 12:00 PST until 14 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Nov 11, 07:19 PST
      SMS Delivery Delays to Telenor in Serbia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor in Serbia. This incident has been resolved.
      Nov 14, 13:07 PST
      Monitoring - We are observing recovery SMS delivery delays when sending messages to Telenor in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 11:18 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Nov 14, 10:03 PST
      Update - We are experiencing SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 08:03 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 07:02 PST
      SMS Delivery Delays to T-Mobile in Czech Republic
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in Czech Republic. This incident has been resolved.
      Nov 14, 09:07 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in Czech Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
      Nov 14, 07:10 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 05:43 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 04:58 PST
      On Call Engineers are Investigating an issue with inbound Call Failure To Twilio Phone Numbers In Bulgaria
      Resolved - The issue affecting inbound calls to Twilio Phone Numbers In Bulgaria phone numbers has been resolved, and the service is functioning normally at this time.
      Nov 14, 05:51 PST
      Monitoring - We have started seeing recovery for inbound calls to Twilio Phone Numbers In Bulgaria phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Nov 14, 05:08 PST
      Update - Our engineering team are continuing to investigate inbound call failures to Twilio Bulgaria phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 04:39 PST
      Investigating - Our engineering team are investigating inbound call failures to Twilio Bulgaria phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Nov 14, 04:29 PST
      Identified - The issue causing inbound call failures to Twilio Bulgari phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 30mins or as soon as more information becomes available.
      Nov 14, 04:13 PST
      Investigating - Our monitoring systems have detected a potential issue Call Failure To Twilio Phone Numbers In Bulgaria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Nov 14, 04:09 PST
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 14, 05:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 13, 21:00 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 13 November 2024 at 21:00 PST until 14 November 2024 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Nov 13, 15:25 PST
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 14, 03:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 13, 22:00 PST
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 November 2024 at 22:00 PST until 14 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.
      Nov 5, 14:43 PST
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 14, 03:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 14, 01:00 PST
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 14 November 2024 at 01:00 PST until 14 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Roger’s Canada handsets via short codes.
      Oct 31, 15:25 PDT
      United States SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Nov 14, 02:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 13, 20:01 PST
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 13 November 2024 at 19:00 PST until 14 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
      Nov 8, 15:10 PST
      Canada SMS Carrier Maintenance - SaskTel Mobility
      Completed - The scheduled maintenance has been completed.
      Nov 14, 02:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 13, 22:01 PST
      Scheduled - The SaskTel Mobility network in Canada is conducting a planned maintenance from 13 November 2024 at 22:00 PST until 14 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SaskTel Mobility Canada handsets.
      Nov 8, 14:57 PST
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 14, 00:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 13, 20:00 PST
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 13 November 2024 at 20:00 PST until 14 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Nov 3, 22:07 PST
      Nov 13, 2024
      TaskRouter Scheduled Maintenance
      Completed - The scheduled maintenance has been completed.
      Nov 13, 22:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Nov 13, 21:00 PST
      Scheduled - Maintenance Details: We will be performing a brief TaskRouter database update in the US1 region, specifically removing a non-essential component from our system. This update is expected to be completed in less than a second and should not affect your service.

      Monitoring: Our team will closely watch the system’s performance during and after the update to ensure everything runs smoothly.

      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately. Should a rollback be necessary, there may be a short downtime of approximately 2 minutes.
      Nov 6, 02:11 PST
      SMS Delivery Delays to Orange and Play Network in Poland
      Resolved - We are no longer seeing SMS delivery delays when sending messages to Orange and Play Network in Poland. This incident has been resolved.
      Nov 13, 20:33 PST
      Monitoring - We have observed a recovery from the SMS delivery delays when sending messages to Orange and Play Network in Poland. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Nov 13, 18:43 PST
      Update - We are experiencing SMS delivery delays when sending messages to Orange and Play Network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 13, 16:13 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange and Play Network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Nov 13, 15:14 PST
      SMS Delivery Report Delays to Multiple Networks in Colombia for a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.
      Nov 13, 17:41 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 13, 15:43 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Nov 13, 15:34 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Nov 13, 14:34 PST
      Nov 12, 2024

      No incidents reported.

      Nov 11, 2024

      No incidents reported.

      Nov 10, 2024

      No incidents reported.

      Nov 9, 2024

      No incidents reported.

      Nov 8, 2024

      No incidents reported.

      Nov 7, 2024

      No incidents reported.

      Nov 6, 2024

      No incidents reported.

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