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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Delays to Brisanet Network in Brazil
        Update - We are continuing to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 28, 2025 - 21:09 PST
        Investigating - We are continuing to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 28, 2025 - 17:22 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 28, 2025 - 17:22 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 2025 - 14:57 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 28, 2025 - 12:38 PST
        Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 2025 - 10:24 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 2025 - 09:25 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 28, 2025 - 16:30 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 28 February 2025 at 16:30 PST until 28 February 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 28, 2025 16:30-22:00 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 28, 2025 - 14:00 PST
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 28 February 2025 at 14:00 PST until 28 February 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Feb 28, 2025 14:00-22:00 PST
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Degraded Performance
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Degraded Performance
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Under Maintenance
        Lookup Identity Match Under Maintenance
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Under Maintenance
        Legacy Identity MatchAndAttributes Under Maintenance
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance
        United States Account Security Carrier Partner Maintenance - AT&T Mar 1, 2025 08:00 - Mar 3, 2025 07:00 PST
        Our carrier partner AT&T United States is conducting a planned maintenance from 01 March 2025 at 08:00 PST until 03 March 2025 at 07:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on Feb 28, 2025 - 14:33 PST
        Hong Kong SMS Carrier Partner Maintenance Mar 1, 2025 10:00-12:00 PST
        Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 01 March 2025 at 10:00 PST until 01 March 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
        Posted on Feb 07, 2025 - 09:04 PST
        Malaysia SMS Carrier Maintenance - DiGi Mar 2, 2025 09:55-10:50 PST
        The DiGi network in Malaysia is conducting a planned maintenance from 02 March 2025 at 09:55 PST until 02 March 2025 at 10:50 PST. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
        Posted on Feb 28, 2025 - 05:37 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar 2, 2025 14:55-21:15 PST
        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 March 2025 at 14:55 PST until 02 March 2025 at 21:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Feb 25, 2025 - 06:37 PST
        United States MMS Carrier Partner Maintenance Mar 2, 2025 23:00 - Mar 6, 2025 03:00 PST
        Our MMS carrier partner in the United States is conducting a series of planned maintenances from 02 March 2025 at 23:00 PST until 06 March 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 March 2025 at 23:00 PST until 03 March 2025 at 03:00 PST

        03 March 2025 at 23:00 PST until 04 March 2025 at 03:00 PST

        04 March 2025 at 23:00 PST until 05 March 2025 at 03:00 PST

        05 March 2025 at 23:00 PST until 06 March 2025 at 03:00 PST
        Posted on Feb 27, 2025 - 12:05 PST
        Multiple Destination Voice Carrier Partner Maintenance Mar 3, 2025 03:00-04:30 PST
        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 03 March 2025 at 03:00 PST until 03 March 2025 at 04:30 PST. During the maintenance window, there could be Intermittent delays to Twilio Australia and New Zealand phone numbers.
        Posted on Feb 26, 2025 - 05:35 PST
        Asia and Africa SMS Carrier Maintenance - Airtel Mar 3, 2025 10:30-16:30 PST
        The Airtel network in Asia and Africa are conducting a planned maintenance from 03 March 2025 at 10:30 PST until 03 March 2025 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Airtel in Asia and Africa handsets.
        Posted on Feb 26, 2025 - 09:00 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE Mar 3, 2025 14:00-20:00 PST
        Our carrier partner EE United Kingdom is conducting a planned maintenance from 03 March 2025 at 14:00 PST until 03 March 2025 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Lookup Identity Match, Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Feb 28, 2025 - 15:08 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile Mar 3, 2025 20:00 - Mar 4, 2025 00:00 PST
        The T-Mobile network in the United States is conducting a planned maintenance from 03 March 2025 at 20:00 PST until 04 March 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Posted on Feb 27, 2025 - 18:48 PST
        US SMS Carrier Maintenance - Small US Carriers Mar 3, 2025 21:00 - Mar 4, 2025 01:00 PST
        A subset of small networks in the US are conducting a planned maintenance from 03 March 2025 at 21:00 PST until 04 March 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Posted on Feb 28, 2025 - 14:33 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile Mar 4, 2025 00:00-04:00 PST
        The T-Mobile network in the United States is conducting a planned maintenance from 04 March 2025 at 00:00 PST until 04 March 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Posted on Feb 27, 2025 - 18:48 PST
        Japan SMS Carrier Maintenance - SoftBank Mobile Mar 4, 2025 06:00 - Mar 17, 2025 08:00 PDT
        The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 04 March 2025 at 06:00 PST until 17 March 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 March 2025 at 06:00 PST until 04 March 2025 at 07:00 PST

        11 March 2025 at 07:00 PDT until 11 March 2025 at 08:00 PDT

        12 March 2025 at 07:00 PDT until 12 March 2025 at 08:00 PDT

        17 March 2025 at 07:00 PDT until 17 March 2025 at 08:00 PDT
        Posted on Feb 18, 2025 - 21:09 PST
        US SMS Carrier Maintenance - Small US Carriers Mar 4, 2025 21:00 - Mar 5, 2025 02:00 PST
        A subset of small networks in the US are conducting a planned maintenance from 04 March 2025 at 21:00 PST until 05 March 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of long codes and short codes.
        Posted on Feb 28, 2025 - 14:37 PST
        Indonesia SMS Carrier Maintenance - Three and Indosat Mar 5, 2025 08:30-09:30 PST
        The Three and Indosat networks in Indonesia are conducting a planned maintenance from 05 March 2025 at 08:30 PST until 05 March 2025 at 09:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.
        Posted on Feb 28, 2025 - 07:00 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE Mar 5, 2025 14:00-23:55 PST
        Our carrier partner EE United Kingdom is conducting a planned maintenance from 05 March 2025 at 14:00 PST until 05 March 2025 at 23:55 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Feb 28, 2025 - 06:25 PST
        Qatar SMS Carrier Maintenance - Vodafone Mar 5, 2025 15:00-20:00 PST
        The Vodafone network in Qatar is conducting a planned maintenance from 05 March 2025 at 15:00 PST until 05 March 2025 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Posted on Feb 25, 2025 - 15:12 PST
        Thailand Voice Carrier Partner Maintenance Mar 5, 2025 17:30-20:30 PST
        Our Voice carrier partner in Thailand is conducting a planned maintenance from 05 March 2025 at 17:30 PST until 05 March 2025 at 20:30 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Thailand phone numbers.
        Posted on Feb 20, 2025 - 11:10 PST
        US SMS Carrier Maintenance - Small US Carriers Mar 5, 2025 21:00 - Mar 6, 2025 01:30 PST
        A subset of small networks in the US are conducting a planned maintenance from 05 March 2025 at 21:00 PST until 06 March 2025 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.
        Posted on Feb 28, 2025 - 13:52 PST
        United States MMS Carrier Partner Maintenance Mar 6, 2025 00:00-02:00 PST
        Our MMS carrier partner in the United States is conducting a planned maintenance from 06 March 2025 at 00:00 PST until 06 March 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on Feb 20, 2025 - 11:14 PST
        Japan SMS Carrier Maintenance - NTT docomo Mar 6, 2025 08:00-13:00 PST
        The NTT docomo network in Japan is conducting a planned maintenance from 06 March 2025 at 08:00 PST until 06 March 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        Posted on Feb 07, 2025 - 02:00 PST
        Canada Account Security Service Partner Maintenance Mar 6, 2025 23:00 - Mar 7, 2025 01:00 PST
        Our service partner is conducting a planned maintenance from 06 March 2025 at 23:00 PST until 07 March 2025 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Feb 14, 2025 - 07:36 PST
        Malaysia SMS Carrier Maintenance - Maxis Mar 12, 2025 09:00-15:00 PDT
        The Maxis network in Malaysia is conducting a planned maintenance from 12 March 2025 at 09:00 PDT until 12 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets.
        Posted on Feb 28, 2025 - 13:51 PST
        France SMS Carrier Maintenance - Bouygues Telecom Mar 17, 2025 16:00-23:00 PDT
        The Bouygues Telecom network in France is conducting a planned maintenance from 17 March 2025 at 16:00 PDT until 17 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
        Posted on Feb 28, 2025 - 05:40 PST
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Past Incidents
        Feb 28, 2025
        SMS Delivery Failures to Timor Telecom Network for a Subset of International Numbers
        Resolved - We are no longer experiencing SMS delivery to Timor Telecom Network for a Subset of International Numbers. This incident has been resolved.
        Feb 28, 21:24 PST
        Update - We are observing successful SMS delivery to Timor Telecom Network for a Subset of International Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 21:08 PST
        Monitoring - We are observing successful SMS delivery to Timor Telecom Network for a Subset of International Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 19:08 PST
        Update - We are continuing to experience SMS delivery failures Timor Telecom Network for a subset of international numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Feb 28, 17:16 PST
        Update - We are experiencing SMS delivery failures Timor Telecom Network for a subset of international numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 16:00 PST
        Investigating - Our monitoring systems have detected a potential issue SMS delivery failures to Timor Telecom Network for a subset of international numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 28, 15:57 PST
        Elevated HTTP 500 and 503 Status Codes on the Create, Check, Update, and Fetch Verifications Endpoints of the Verify API
        Resolved - Twilio Verify was degraded for 29 minutes between 16:05 and 16:34 Pacific Time on 02/28/2025. During this period of time customers may have experienced elevated HTTP 500 and 503 status codes on the create, check, update, and fetch Verifications endpoints of the Twilio Verify API. The issue has now been resolved.
        Feb 28, 17:13 PST
        Monitoring - There were elevated HTTP 500 and 503 status codes on the create, check, update, and fetch Verifications endpoints have resolved and Twilio Verify API is operating normally at this time.
        Feb 28, 17:07 PST
        Update - We are investigating a service interruption with the Twilio Verify API where we are experiencing elevated HTTP 500 and 503 status codes on the create, check, update, and fetch Verifications endpoint. We expect to provide another update in 1 hour or as soon as more information becomes available
        Feb 28, 17:00 PST
        Investigating - Our monitoring systems have detected a potential issue causing elevated HTTP 500 and 503 status codes on the create, check, update, and fetch Verifications endpoints of the Verify API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 28, 16:55 PST
        Twilio Flex Webchat Client Receiving Access Denied When Initiating a Webchat
        Resolved - Twilio Flex Webchat client receiving access denied when initiating a webchat has been resolved where the issue happened. The Twilio Flex Webchat client is operating normally at this time.
        Feb 28, 15:51 PST
        Update - We are continuing to investigate this issue.
        Feb 28, 15:13 PST
        Update - We are investigating a service interruption with the Twilio Flex Webchat client receiving access denied when initiating a webchat. We expect to provide another update in 1 hour or as soon as more information becomes available
        Feb 28, 15:03 PST
        Investigating - Our monitoring systems have detected a potential issue with Twilio Flex Webchat client receiving access denied when initiating a webchat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 28, 14:53 PST
        SMS Delivery Reports Delay to TNM Network in Malawi
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to TNM Network in Malawi. This incident has been resolved.
        Feb 28, 11:36 PST
        Monitoring - We are observing successful SMS delivery to TNM Network in Malawi. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 11:17 PST
        Update - We continue experiencing SMS Delivery Reports Delay to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 27, 11:32 PST
        Update - We continue experiencing SMS Delivery Reports Delay to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 27, 07:44 PST
        Update - We are experiencing SMS Delivery Failure To TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 27, 05:59 PST
        Investigating - We are experiencing SMS Delivery Failure To TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 27, 05:15 PST
        MMS Delivery Delays to Telus in Canada via Subset of Longcodes
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. This incident has been resolved.
        Feb 28, 08:42 PST
        Monitoring - We are observing recovery in MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 06:41 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 06:01 PST
        MMS Delivery Delays to T-Mobile in United States of America via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. This incident has been resolved.
        Feb 28, 08:38 PST
        Monitoring - We are observing recovery in MMS delivery delays to T-Mobile in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 06:36 PST
        Investigating - We are experiencing MMS Delivery Delays to T-Mobile in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 05:46 PST
        SMS Delivery Delays to Malitel Network in Mali
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malitel Network in Mali. This incident has been resolved.
        Feb 28, 08:32 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Malitel Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 06:07 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Malitel Network in Mali . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 05:20 PST
        AccSec - Canada API Errors - A1-BasicIdentityVerification
        Resolved - The issue affecting with AccSec - Canada API Errors. has been resolved, and the service is functioning normally at this time.
        Feb 28, 04:09 PST
        Update - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 04:03 PST
        Monitoring - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 28, 01:59 PST
        Update - We are investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 01:05 PST
        Investigating - Our monitoring systems have detected a potential issue Account Security. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 28, 00:34 PST
        SMS Delivery Delays to T-Mobile in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America. This incident has been resolved.
        Feb 28, 02:07 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 28, 02:02 PST
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Feb 28, 01:12 PST
        Investigating - Our monitoring systems have detected a potential issue outbound messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 28, 00:57 PST
        Feb 27, 2025
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Feb 27, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a series of planned maintenances from 26 February 2025 at 13:00 PST until 27 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        26 February 2025 at 13:00 PST until 26 February 2025 at 20:00 PST

        27 February 2025 at 14:00 PST until 27 February 2025 at 21:00 PST
        Feb 23, 22:18 PST
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 27, 19:31 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 27, 14:02 PST
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 27 February 2025 at 14:00 PST until 27 February 2025 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Qatar handsets.
        Feb 24, 06:47 PST
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 27, 19:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 27, 14:01 PST
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 27 February 2025 at 14:00 PST until 27 February 2025 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Feb 20, 01:19 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Feb 27, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 27, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 February 2025 at 13:00 PST until 27 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Feb 26, 02:24 PST
        United Kingdom, Italy and Austria Account Security Carriers Partners Maintenance - Three, Wind Tre and Drei
        Completed - The scheduled maintenance has been completed.
        Feb 27, 15:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 27, 14:00 PST
        Scheduled - Our carriers partners Three United Kingdom, Wind Tre Italy and Drei Austria are conducting a planned maintenance from 27 February 2025 at 14:00 PST until 27 February 2025 at 15:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom, Wind Tre Italy and Drei Austria customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 18, 08:19 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 27, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 13:21 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 26 February 2025 at 08:00 PST until 27 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 26, 13:18 PST
        SMS Delivery Delays and Failures to Orange in Israel
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Orange in Israel. This incident is now resolved.
        Feb 27, 07:10 PST
        Update - We are observing recovery in SMS delivery delays and failures when sending messages to Orange in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 27, 05:18 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Orange in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 27, 03:33 PST
        Update - We are experiencing SMS delivery delays when sending messages to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 27, 01:42 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 27, 00:52 PST
        Multiple Destination SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 27, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 19:10 PST
        Scheduled - The T-Mobile network in the United States and Canada is conducting an emergency maintenance from 26 February 2025 at 19:10 PST until 27 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States and Canada handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 25, 19:10 PST
        SMS Delivery Delays to Hi3G in Italy
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Hi3G in Italy. This incident has been resolved.
        Feb 27, 04:02 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Hi3G in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 27, 02:16 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Hi3G in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 27, 01:23 PST
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Feb 27, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 21:00 PST
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 26 February 2025 at 21:00 PST until 27 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Feb 20, 01:02 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 27, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 20:01 PST
        Scheduled - Twilio is conducting a planned maintenance from 26 February 2025 at 20:00 PST until 27 February 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 26, 09:43 PST
        Feb 26, 2025
        Chile SMS Carrier Maintenance - Entel
        Completed - The scheduled maintenance has been completed.
        Feb 26, 23:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 19:30 PST
        Scheduled - The Entel network in Chile is conducting a planned maintenance from 26 February 2025 at 19:30 PST until 26 February 2025 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Entel Chile handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 26, 14:15 PST
        TaskRouter scheduled maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 26, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 20:00 PST
        Scheduled - Maintenance activity: We would be updating the TaskRouter database, in the US1 region, to remove non-essential components from the system. There are pre and post activities around this update and hence this longer maintenance window of 2 hours. The actual database update, however, would be completed within a second and would not impact your service.

        Monitoring: Our team will closely watch the system performance during and after the maintenance window as well to ensure everything runs smoothly.

        Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 2 minutes.
        Feb 20, 23:58 PST
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        Feb 26, 16:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 12:00 PST
        Scheduled - The MegaFon and Yota networks in Russia are conducting an emergency maintenance from 26 February 2025 at 12:00 PST until 26 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 26, 05:46 PST
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Feb 26, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 12:00 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 February 2025 at 12:00 PST until 26 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        03 February 2025 at 12:00 PST until 03 February 2025 at 16:00 PST

        05 February 2025 at 12:00 PST until 05 February 2025 at 16:00 PST

        10 February 2025 at 12:00 PST until 10 February 2025 at 16:00 PST

        12 February 2025 at 12:00 PST until 12 February 2025 at 16:00 PST

        17 February 2025 at 12:00 PST until 17 February 2025 at 16:00 PST

        19 February 2025 at 12:00 PST until 19 February 2025 at 16:00 PST

        24 February 2025 at 12:00 PST until 24 February 2025 at 16:00 PST

        26 February 2025 at 12:00 PST until 26 February 2025 at 16:00 PST
        Jan 31, 13:31 PST
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        Feb 26, 15:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 26, 10:20 PST
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 February 2025 at 10:20 PST until 26 February 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Feb 24, 05:51 PST
        On call engineers are investigating an issue with support assistants
        Resolved - This issue has been resolved and support assistants are operating normally at this time.
        Feb 26, 10:36 PST
        Monitoring - Twilio support assistants are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Feb 26, 08:35 PST
        Investigating - Our monitoring systems have detected a potential issue with Twilio support assistants. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 26, 08:07 PST
        SMS Delivery Delays to Movicel in Angola
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movicel in Angola. This incident has been resolved.
        Feb 26, 09:49 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movicel in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 26, 07:50 PST
        Update - We continue to experience SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 26, 07:27 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 26, 06:12 PST
        Errors receiving WhatsApp media messages
        Resolved - Between 10:49 and 11:00 AM Pacific, customers may have experienced errors receiving WhatsApp media messages. This incident has been resolved.
        Feb 26, 08:00 PST
        SMS Delivery Delays and Call Failures From and To Multiple Networks in Chile via Subset of Twilio Chile Phone Numbers
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile via a subset of Twilio phone numbers. This incident has been resolved.
        Feb 26, 06:51 PST
        Monitoring - We are observing recovery in SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 26, 04:50 PST
        Update - We are still experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. We have identified the incident in relation with nationwide Power outage in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 25, 23:40 PST
        Update - We are still experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. We have identified the incident in relation with nationwide Power outage in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 25, 19:50 PST
        Update - We are still experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 18:04 PST
        Investigating - We are experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 17:10 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 26, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 21:01 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 25 February 2025 at 21:00 PST until 26 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 25, 14:29 PST
        SMS Delivery Delays From and To United States Cellular Corp. in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending to and receiving messages from United States Cellular Corp. in United States of America. This incident has been resolved.
        Feb 26, 02:50 PST
        Update - We are observing recovery in SMS delivery delays when sending to and receiving messages from United States Cellular Corp. in United States of America affecting a subset of short codes, long codes, and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 26, 00:54 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending to and receiving messages from United States Cellular Corp. in United States of America affecting a subset of short codes, long codes, and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 23:03 PST
        Investigating - We are experiencing SMS delivery delays when sending to and receiving messages from United States Cellular Corp. in United States of America affecting a subset of short codes, long codes, and toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
        Feb 25, 22:16 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 26, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 21:00 PST
        Scheduled - Our Voice carrier partner in the United States and Canada is conducting a planned maintenance from 25 February 2025 at 21:00 PST until 26 February 2025 at 01:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio United States and Canada phone numbers.
        Feb 21, 17:35 PST
        United States MMS Carrier Maintenance - US Cellular Corp.
        Completed - The scheduled maintenance has been completed.
        Feb 26, 00:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 21:31 PST
        Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 25 February 2025 at 21:30 PST until 26 February 2025 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US Cellular Corp. United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 25, 13:58 PST
        Feb 25, 2025
        United Kingdom, Italy and Austria Account Security Carriers Partners Maintenance - Three, Wind Tre and Drei
        Completed - The scheduled maintenance has been completed.
        Feb 25, 23:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 21:30 PST
        Scheduled - Our carriers partners Three United Kingdom, Wind Tre Italy and Drei Austria are conducting a planned maintenance from 25 February 2025 at 21:30 PST until 25 February 2025 at 23:30 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom, Wind Tre Italy and Drei Austria customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 18, 08:18 PST
        Spain SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 25, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 20:00 PST
        Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 25 February 2025 at 20:00 PST until 25 February 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
        Feb 18, 08:21 PST
        SMS Delivery Failures on to Movicel Network in Angola
        Resolved - We are no longer experiencing SMS delivery failures to Movicel Network In Angola. This incident has been resolved.
        Feb 25, 20:59 PST
        Monitoring - We are observing successful SMS delivery to Movicel Network In Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 19:10 PST
        Update - We are still experiencing SMS delivery failures sending to Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 25, 18:10 PST
        Update - We are still experiencing SMS delivery failures sending to SMS Delivery Failures on To Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 25, 14:17 PST
        Update - We continue experiencing SMS delivery failures sending to SMS Delivery Failures on To Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 12:12 PST
        Investigating - We are experiencing SMS delivery failures sending to SMS Delivery Failures on To Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Feb 25, 11:08 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 25, 20:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 14:20 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 25 February 2025 at 14:20 PST until 25 February 2025 at 20:30 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 21, 03:35 PST
        WhatsApp Auth Messages Failures
        Resolved - We are no longer experiencing delivery failures when sending WhatsApp authentication template messages. This incident has been resolved.
        Feb 25, 19:15 PST
        Monitoring - We are observing recovery when sending WhatsApp authentication template messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Feb 25, 18:49 PST
        Investigating - We are experiencing failures where customers are unable to send WhatsApp authentication template messages. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Feb 25, 18:25 PST
        SMS Delivery Failure to Multiple Networks in France via a Subset of Twilio Numbers
        Resolved - We are no longer experiencing SMS delivery failures to multiple networks in France via a subset of Twilio numbers. This incident has been resolved.
        Feb 25, 18:32 PST
        Monitoring - We are observing successful SMS delivery failures to multiple networks in France via a subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 16:40 PST
        Update - We are experiencing SMS delivery failures to multiple networks in France via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 15:42 PST
        Investigating - We are experiencing SMS delivery failures to multiple networks in France via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 15:40 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 25, 17:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 13:01 PST
        Scheduled - Our Voice carrier partner in Germany and France is conducting a planned maintenance from 25 February 2025 at 13:00 PST until 25 February 2025 at 17:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Germany and France phone numbers.
        Feb 18, 13:46 PST
        SMS Delivery Failures on DiGi and Celcom Networks in Malaysia via Subset of Alpha Sender ID's and Longcodes.
        Resolved - We are no longer experiencing SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. This incident has been resolved.
        Feb 25, 16:49 PST
        Monitoring - We are observing successful SMS delivery to DiGi and Celcom Networks in Malaysia via a subset of Alpha Sender ID's and long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 14:50 PST
        Update - We have identified the issue causing SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 25, 09:19 PST
        Update - We have identified the issue causing SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 25, 01:29 PST
        Update - We have identified the issue causing SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 24, 21:45 PST
        Identified - We have identified the issue causing SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 24, 19:45 PST
        Update - We are still investigating SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 24, 17:03 PST
        Update - We continue to investigate SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 23, 16:57 PST
        Update - We continue to investigate SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 22, 15:10 PST
        Update - We continue to investigate SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 21, 15:07 PST
        Update - We continue to investigate SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 20, 15:10 PST
        Update - We continue to investigate SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 19, 23:29 PST
        Update - We continue to investigate SMS delivery failures to DiGi and Celcom Networks in Malaysia via subset of Alpha Sender ID's and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 19, 15:29 PST
        Update - We continue to experience SMS delivery failures to DiGi and Celcom Networks in Malaysia for a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 19, 11:58 PST
        Update - We are still experiencing SMS delivery failures to DiGi and Celcom Networks in Malaysia for a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 19, 10:06 PST
        Investigating - We are experiencing SMS delivery failures to DiGi and Celcom Networks in Malaysia for a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 19, 09:10 PST
        SMS Delivery Delays to Small Carriers in the US via Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to small Carriers in the US via subset of Short codes. This incident has been resolved.
        Feb 25, 16:37 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to small carriers in the US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 13:28 PST
        Update - We continue experiencing SMS delivery delays when sending messages to small Carriers in the US via subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 12:53 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to small Carriers in the US via subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 11:42 PST
        SMS Delivery Failures on Liberty Mobile in Puerto Rico via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via subset of short codes. This incident has been resolved.
        Feb 25, 16:24 PST
        Monitoring - We are observing successful SMS delivery Liberty Mobile in Puerto Rico via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 14:27 PST
        Update - We continue experiencing SMS delivery failures sending to Liberty Mobile in Puerto Rico via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 25, 13:55 PST
        Update - We are experiencing SMS delivery failures sending to Liberty Mobile in Puerto Rico via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 12:00 PST
        Investigating - We are experiencing SMS delivery failures sending to Liberty Mobile in Puerto Rico via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Feb 25, 10:55 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Feb 25, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 25, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 25 February 2025 at 13:00 PST until 25 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 25, 02:55 PST
        300032 Errors in Toll-Free Phone Numbers Verification
        Resolved - The issue affecting Toll-Free phone number verifications has been resolved, and the service is operating normally at this time.
        Feb 25, 13:33 PST
        Monitoring - Toll-Free phone number verifications are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 12:35 PST
        Update - Our engineers have identified the issue affecting some Toll-Free phone number verifications, which may result in 30032 errors when sending messages. Our team is actively investigating and working to restore these verifications as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 10:36 PST
        Identified - Our engineers have identified the issue affecting some Toll-Free phone number verifications, which may result in 30032 errors when sending messages. Our team is actively investigating and working to restore these verifications as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 08:48 PST
        SMS Delivery Delays To Beeline Network In Russia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network In Russia. This incident has been resolved.
        Feb 25, 07:58 PST
        Monitoring - We are observing successful SMS delivery to Beeline Network In Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 25, 05:50 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network In Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 25, 04:57 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 25, 07:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 15:45 PST
        Scheduled - Our carrier partner AT&T United States is conducting emergency maintenance from 24 February 2025 at 08:00 PST until 25 February 2025 at 07:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        Note, the maintenance will be carried out on each of the following dates and times:



        24 February 2025 at 08:00 PST until 25 February 2025 at 04:00 PST

        24 February 2025 at 21:00 PST until 25 February 2025 at 07:00 PST



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 24, 15:43 PST
        United States SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 25, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 19:00 PST
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 24 February 2025 at 19:00 PST until 25 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
        Feb 21, 23:29 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 25, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 22:01 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 24 February 2025 at 22:00 PST until 25 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Feb 13, 15:55 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Feb 25, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 21:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 24 February 2025 at 21:00 PST until 25 February 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
        Feb 21, 15:52 PST
        Feb 24, 2025
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Feb 24, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 20:30 PST
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 24 February 2025 at 20:30 PST until 24 February 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Feb 22, 03:42 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 24, 17:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 13:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 24 February 2025 at 13:00 PST until 24 February 2025 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Feb 18, 13:43 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 24, 15:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 24, 12:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 24 February 2025 at 12:00 PST until 24 February 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Feb 12, 17:43 PST
        SMS Delivery Delays to Multiple Networks in Mexico via Pre-Registered Sender ID
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Mexico. This incident has been resolved.
        Feb 24, 14:38 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 13:37 PST
        Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 24, 13:35 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 12:31 PST
        MMS/SMS Delivery Delays to T-Mobile Network in United States of America
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network in United States of America. This incident has been resolved.
        Feb 24, 08:18 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to T-Mobile Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 07:20 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 06:52 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 06:25 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 06:23 PST
        Investigating - We are experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 24, 06:23 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 24, 05:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 23, 21:01 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 23 February 2025 at 21:00 PST until 24 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth
        Feb 21, 15:25 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 24, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 23, 19:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 23 February 2025 at 19:00 PST until 24 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        Feb 21, 12:12 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 24, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 23, 21:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 23 February 2025 at 21:00 PST until 24 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes.
        Feb 14, 03:39 PST
        Feb 23, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 23, 20:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 23, 15:00 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 23 February 2025 at 15:00 PST until 23 February 2025 at 20:30 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 20, 11:11 PST
        AccSec - Canada API Errors - A1- BasicIdentityVerification
        Resolved - The issue affecting AccSec - Canada API Errors has been resolved, and the service is functioning normally at this time.
        Feb 23, 19:51 PST
        Monitoring - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update 1 hour or as soon as more information becomes available.
        Feb 23, 18:54 PST
        Investigating - We are continuing to investigate a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 23, 18:17 PST
        Monitoring - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update 2 hours or as soon as more information becomes available.
        Feb 23, 16:12 PST
        Update - We are still investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 23, 14:16 PST
        Update - We are still investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 23, 06:19 PST
        Update - We are continuing to investigate a potential issue with AccSec - Canada API Errors. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 23, 02:35 PST
        Update - We are continuing to investigate a potential issue with AccSec - Canada API Errors. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 00:44 PST
        Update - We are investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 22, 23:57 PST
        Investigating - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 22, 23:53 PST
        SMS Delivery Delays to Claro Network in Chile for Subset of Long Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile for a subset of long codes. This incident has been resolved.
        Feb 23, 18:40 PST
        Update - We are are still observing recovery in SMS delivery delays when sending messages to Claro Network in Chile for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 16:50 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Chile for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 14:55 PST
        Update - We keep experiencing SMS delivery delays when sending messages to Claro Network in Chile for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 22, 22:38 PST
        Update - We keep experiencing SMS delivery delays when sending messages to Claro Network In Chile for Subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 22, 06:38 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro Network In Chile for Subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 21, 22:41 PST
        Identified - We are experiencing SMS delivery delays when sending messages to Claro Network In Chile for Subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 21, 18:44 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Chile for Subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 17:20 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro Network In Chile for Subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 16:44 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Chile for Subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 15:40 PST
        SMS Delivery Delays to Google Voice in the US From Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Google Voice in the US from a subset of short codes. This incident has been resolved.
        Feb 23, 18:33 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Google Voice in the US from subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 16:46 PST
        Update - We continue to experience SMS delivery delays when sending messages to Google Voice in the US from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 23, 00:51 PST
        Update - We continue to experience SMS delivery delays when sending messages to Google Voice in the US from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 22, 17:05 PST
        Update - We continue to experience SMS delivery delays when sending messages to Google Voice in the US from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 22, 13:05 PST
        Update - We continue to experience SMS delivery delays when sending messages to Google Voice in the US from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 22, 11:05 PST
        Update - We are experiencing SMS delivery delays when sending messages to Google Voice in the US from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 22, 10:11 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Google Voice in the US from subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 22, 09:59 PST
        Malaysia SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 23, 14:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 23, 08:02 PST
        Scheduled - Our SMS carrier partner in Malaysia is conducting a planned maintenance from 23 February 2025 at 08:00 PST until 23 February 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia handsets.
        Feb 17, 17:22 PST
        Malaysia SMS Carrier Maintenance - Maxis
        Completed - The scheduled maintenance has been completed.
        Feb 23, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 23, 08:01 PST
        Scheduled - The Maxis network in Malaysia is conducting a planned maintenance from 23 February 2025 at 08:00 PST until 23 February 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Maxis Malaysia handsets.
        Feb 13, 04:56 PST
        SMS Delivery Delays to Wind Hellas in Greece
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Wind Hellas in Greece. This incident has been resolved.
        Feb 23, 13:35 PST
        Update - We are still observing a recovery in SMS delivery delays when sending messages to Wind Hellas in Greece. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 11:34 PST
        Monitoring - We are observing recovery inSMS delivery delays when sending messages to Wind Hellas in Greece. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Feb 23, 11:12 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Wind Hellas in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 09:22 PST
        Update - We are experiencing SMS delivery delays when sending messages to Wind Hellas in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 23, 08:33 PST
        Update - We are continuing to investigate this issue.
        Feb 23, 08:33 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Wind Hellas in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 23, 08:32 PST
        SMS Delivery Delays To and From Subset Of Malaysia Phone Numbers
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to and From Subset Of Malaysia Phone Numbers. This incident has been resolved.
        Feb 23, 08:39 PST
        Update - We continue to observe recovery in the SMS delivery delays when sending messages to and From Subset Of Malaysia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 06:46 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to and From Subset Of Malaysia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Feb 23, 06:23 PST
        Update - We are continuing to experience SMS delivery delays To and From Subset Of Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 23, 02:51 PST
        Update - We are continuing to experience SMS delivery delays To and From Subset Of Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 01:07 PST
        Investigating - We are experiencing SMS delivery delays To and From Subset Of Malaysia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Feb 23, 00:20 PST
        SMS Delivery Delays to 9mobile in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. This incident has been resolved.
        Feb 23, 08:05 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 06:15 PST
        Update - We keep experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 22, 09:15 PST
        Update - We are still experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 21, 09:16 PST
        Update - We continue to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 20, 17:19 PST
        Update - We continue to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 20, 09:33 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 20, 05:31 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 20, 03:48 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 20, 02:58 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 23, 08:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 22, 20:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 22 February 2025 at 20:00 PST until 23 February 2025 at 08:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth
        Feb 21, 15:24 PST
        SMS Delivery Delays to Togocell Network in Togo
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Togocell network in Togo. This incident has been resolved.
        Feb 23, 02:28 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Togocell network in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 23, 00:33 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Togocell network in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 22, 22:40 PST
        Update - We keep experiencing SMS delivery delays when sending messages to Togocell network in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 22, 18:12 PST
        Update - We keep experiencing SMS delivery delays when sending messages to Togocell network in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 22, 10:12 PST
        Update - We continue to experience SMS delivery delays when sending messages to Togocell network in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 22, 06:03 PST
        Update - We continue to experience SMS delivery delays when sending messages to Togocell network in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 22, 04:12 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Togocell network in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 22, 03:13 PST
        Feb 22, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 22, 17:25 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 22, 14:40 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 22 February 2025 at 14:40 PST until 22 February 2025 at 17:25 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 18, 03:50 PST
        Hong Kong SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 22, 12:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 22, 10:00 PST
        Scheduled - Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 22 February 2025 at 10:00 PST until 22 February 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
        Feb 7, 09:03 PST
        Philippines SMS Carrier Maintenance - Globe Telecom
        Completed - The scheduled maintenance has been completed.
        Feb 22, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 22, 08:00 PST
        Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 February 2025 at 08:00 PST until 22 February 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Feb 17, 07:16 PST
        SMS Delivery Delay To AWCC Network In Afghanistan
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to AWCC network In Afghanistan. This incident has been resolved.
        Feb 22, 00:49 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to AWCC network In Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 22:59 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to AWCC network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 21:24 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to AWCC network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 20:31 PST
        Feb 21, 2025
        SMS Delivery Failures to Movicel in Angola
        Resolved - We are no longer experiencing SMS delivery failures to Movicel in Angola. This incident has been resolved.
        Feb 21, 20:57 PST
        Monitoring - We are observing successful SMS delivery when sending messages to Movicel in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 19:16 PST
        Update - We are experiencing SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 15:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 14:17 PST
        SMS Delivery Delays to MTN Network in Benin
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Benin. This incident has been resolved.
        Feb 21, 20:42 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 18:46 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 21, 15:05 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 13:08 PST
        Update - We are continuing to investigate this issue.
        Feb 21, 11:56 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 11:56 PST
        Investigating - We've become aware of a potential issue with SMS Delivery Delays to MTN Network in Benin. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 21, 11:52 PST
        SMS Delivery Report Delays to Onvoy Spectrum Mobile in USA via Subset of Short Codes
        Resolved - The incident causing SMS Deliver Report Delays when sending messages to Onvoy Spectrum Mobile in the United States of America via a subset of Short Codes has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
        Feb 21, 16:32 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 20, 23:09 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 19, 23:10 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 18, 23:10 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 17, 23:20 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 16, 23:20 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 15, 23:20 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 14, 23:28 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 13, 23:34 PST
        Update - We are continuing to investigate this issue.
        Feb 13, 06:10 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 12, 23:34 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 11, 23:34 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 10, 23:46 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 10, 06:46 PST
        Investigating - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 10, 06:46 PST
        Monitoring - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 10, 06:44 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 9, 22:46 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 9, 18:47 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 16:40 PST
        Investigating - We are experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Feb 9, 15:49 PST
        Voice Intelligence Console Home Page Is Not Displaying Demo Transcript
        Resolved - The issue impacting the Voice Intelligence Console Home Page not displaying transcripts in the Demo App has now been resolved and the service is functioning normally at this time.
        Feb 21, 16:20 PST
        Update - We are aware of an issue impacting the Voice Intelligence Console Home Page not displaying transcripts in the Demo App. Our engineering team is actively investigating. We will update in 4 hours or as soon as we have more information.
        Feb 21, 15:06 PST
        Update - We are aware of an issue impacting the Voice Intelligence Console Home Page not displaying transcripts in the Demo App. Our engineering team is actively investigating. We will update in 2 hours or as soon as we have more information.
        Feb 21, 13:08 PST
        Update - We are aware of an issue impacting the Voice Intelligence Console Home Page not displaying transcripts in the Demo App. Our engineering team is actively investigating. We will update in 1 hour or as soon as we have more information.
        Feb 21, 12:18 PST
        Update - Our engineers have identified the issue, Voice Intelligence Console home page is not displaying demo transcript and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 12:13 PST
        Investigating - We've become aware of a potential issue with Voice Intelligence Console Home Page Is Not Displaying Demo Transcript. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 21, 12:02 PST
        SMS Delivery Delays to Claro Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
        Feb 21, 15:37 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 13:37 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 21, 12:03 PST
        Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 09:59 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 09:06 PST
        Investigating - We've become aware of a potential issue with Delivery Delays to Claro Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 21, 09:00 PST
        Call Failures From Subscribers to Portugal Twilio Phone Numbers
        Resolved - The issue affecting inbound calls to Twilio Portgual phone numbers has been resolved, and the service is functioning normally at this time.
        Feb 21, 14:28 PST
        Monitoring - We have started seeing recovery for inbound calls to Twilio Portugal phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 12:39 PST
        Update - We are still observing call failures from subscribers to Portugal Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 10:34 PST
        Update - We are observing call failures from subscribers to Portugal Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Feb 21, 09:37 PST
        Investigating - We've become aware of a potential issue with Call Failures From Subscribers to Portugal Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 21, 09:22 PST
        SMS Delivery Delays to GrameenPhone Network In Bangladesh
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
        Feb 21, 12:40 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 10:38 PST
        Update - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 10:19 PST
        Update - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 10:17 PST
        Update - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 09:47 PST
        Update - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 09:44 PST
        Investigating - We've become aware of a potential issue with SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 21, 09:39 PST
        SMS Delivery Delays to Orange Network in Israel
        Resolved - We are no longer experiencing delivery report delays when sending messages to Orange Network in Israel. This incident has been resolved.
        Feb 21, 06:31 PST
        Update - We are continuing to observe recovery of SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are monitoring the recovery of this incident and we will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 05:33 PST
        Monitoring - We have observed recovery of SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are monitoring the recovery of this incident and we will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 03:29 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 21, 02:22 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 21, 01:34 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 21, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 21, 00:00 PST
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 21 February 2025 at 00:00 PST until 21 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        Feb 19, 22:10 PST
        SMS Delivery Delays to OneNZ / Vodafone in New Zealand via Subset of Shortcodes
        Resolved - This incident has been resolved.
        Feb 21, 01:00 PST
        Monitoring - We are monitoring recovery of SMS delivery delays when sending messages to OneNZ / Vodafone in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 20, 23:12 PST
        Update - We are monitoring recovery of SMS delivery delays when sending messages to OneNZ / Vodafone in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 20, 23:08 PST
        Investigating - Our monitoring systems have detected a potential issue on SMS delivery delays to OneNZ / Vodafone in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1hour or as soon as more information becomes available.
        Feb 20, 22:13 PST
        Feb 20, 2025
        Swaziland SMS Carrier Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        Feb 20, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 20, 16:00 PST
        Scheduled - The MTN network in Swaziland is conducting a planned maintenance from 20 February 2025 at 16:00 PST until 20 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTN Swaziland handsets.
        Feb 13, 15:09 PST
        France SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 20, 15:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 20, 13:00 PST
        Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 20 February 2025 at 13:00 PST until 20 February 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to France handsets.
        Feb 18, 05:58 PST
        Some Voice Recordings Stuck in Processing
        Resolved - The issue affecting some voice recordings that were stuck in processing has been resolved and the service is functioning normally at this time.
        Feb 20, 11:20 PST
        Monitoring - We have started seeing recovery for some voice recordings that were stuck in processing. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Feb 20, 11:16 PST
        Update - We are observing some voice recordings stuck in processing. We are currently working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 20, 10:34 PST
        Investigating - Our monitoring systems have detected a potential issue with some voice recordings for accounts with Marketplace AddOns enabled stuck in processing. . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 20, 10:30 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 20, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 19:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 February 2025 at 19:00 PST until 20 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        Feb 17, 15:08 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 20, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 23:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 19 February 2025 at 23:00 PST until 20 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Feb 12, 18:17 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Feb 20, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 21:30 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 19 February 2025 at 21:30 PST until 20 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
        Feb 17, 13:51 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 20, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 19 February 2025 at 20:00 PST until 20 February 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Feb 19, 08:38 PST
        Feb 19, 2025
        SMS Delivery Delays to Ethio Telecom Network in Ethiopia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. This incident has been resolved.
        Feb 19, 23:43 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 19, 21:43 PST
        Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 19, 12:48 PST
        Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 18, 21:01 PST
        Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 18, 13:31 PST
        Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 18, 09:25 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 18, 07:36 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 18, 06:40 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Feb 19, 22:15 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 12:30 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 February 2025 at 12:30 PST until 19 February 2025 at 22:15 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Feb 17, 02:18 PST
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 19, 19:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 14:00 PST
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 19 February 2025 at 14:00 PST until 19 February 2025 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Jan 30, 06:27 PST
        SMS Carrier Partner Maintenance - Multiple Countries
        Completed - The scheduled maintenance has been completed.
        Feb 19, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 12:00 PST
        Scheduled - Our SMS carrier partner is conducting a planned maintenance from 19 February 2025 at 12:00 PST until 19 February 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering to the below following carrier and country:



        Tunisie Telecom Tunisia

        Telmob Onatel Burkina Faso

        Etisalat United Arab Emirates
        Feb 18, 05:07 PST
        Indonesia SMS Carrier Maintenance - Indosat and Three
        Completed - The scheduled maintenance has been completed.
        Feb 19, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 12:01 PST
        Scheduled - The Indosat and Three networks in Indonesia are conducting a planned maintenance from 19 February 2025 at 12:00 PST until 19 February 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.
        Feb 18, 03:08 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Feb 19, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 19, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 February 2025 at 13:00 PST until 19 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Feb 18, 05:44 PST
        Feb 18, 2025
        Feb 17, 2025
        Feb 16, 2025
        Feb 15, 2025
        Feb 14, 2025
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