Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 14, 2025 - 21:01 PST
        Scheduled - Our carrier partner AT&T United States is conducting emergency maintenance from 14 February 2025 at 21:00 PST until 17 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        Note, the maintenance will be carried out on each of the following dates and times:



        14 February 2025 at 21:00 PST until 15 February 2025 at 10:00 PST

        16 February 2025 at 00:00 PST until 16 February 2025 at 07:00 PST

        16 February 2025 at 21:00 PST until 17 February 2025 at 05:00 PST



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 14, 2025 21:00 - Feb 17, 2025 05:00 PST
        Update - We are continuing to experience SMS delivery receipt delays to KyivStar and Lifecell in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 14, 2025 - 20:50 PST
        Investigating - We are continuing to experience SMS delivery receipt delays to KyivStar and Lifecell in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 2025 - 19:55 PST
        Monitoring - We are observing a recovery in SMS delivery receipt delays to KyivStar and Lifecell in Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 14, 2025 - 18:15 PST
        Investigating - We are continuing to experience SMS delivery receipt delays to KyivStar and Lifecell in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 14, 2025 - 14:16 PST
        Monitoring - We are observing a recovery in SMS delivery receipt delays to KyivStar and Lifecell in Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 2025 - 11:58 PST
        Investigating - We are experiencing SMS delivery receipt delays to KyivStar and Lifecell in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 2025 - 11:02 PST
        Update - We continue to experience SMS delivery report delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 14, 2025 - 18:54 PST
        Update - We continue to experience SMS delivery report delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        Feb 14, 2025 - 15:03 PST
        Update - We continue to experience SMS delivery report delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Feb 14, 2025 - 12:49 PST
        Investigating - We are experiencing SMS delivery report delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 2025 - 11:36 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 13, 2025 - 23:34 PST
        Update - We are continuing to investigate this issue.
        Feb 13, 2025 - 06:10 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 12, 2025 - 23:34 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 11, 2025 - 23:34 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 10, 2025 - 23:46 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 10, 2025 - 06:46 PST
        Investigating - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 10, 2025 - 06:46 PST
        Monitoring - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 10, 2025 - 06:44 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 09, 2025 - 22:46 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 09, 2025 - 18:47 PST
        Update - We are still experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 09, 2025 - 16:40 PST
        Investigating - We are experiencing SMS delivery report delays when sending messages to Onvoy Spectrum Mobile United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Feb 09, 2025 - 15:49 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 03, 2025 - 12:00 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 February 2025 at 12:00 PST until 26 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        03 February 2025 at 12:00 PST until 03 February 2025 at 16:00 PST

        05 February 2025 at 12:00 PST until 05 February 2025 at 16:00 PST

        10 February 2025 at 12:00 PST until 10 February 2025 at 16:00 PST

        12 February 2025 at 12:00 PST until 12 February 2025 at 16:00 PST

        17 February 2025 at 12:00 PST until 17 February 2025 at 16:00 PST

        19 February 2025 at 12:00 PST until 19 February 2025 at 16:00 PST

        24 February 2025 at 12:00 PST until 24 February 2025 at 16:00 PST

        26 February 2025 at 12:00 PST until 26 February 2025 at 16:00 PST

        Feb 3, 2025 12:00 - Feb 26, 2025 16:00 PST
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Degraded Performance
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Under Maintenance
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        INTERNET OF THINGS Operational
        Programmable Wireless Operational
        Super SIM Operational
        Wireless Insights Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.
        Scheduled Maintenance
        Our Voice carrier partner in Norway, France, Croatia, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting an emergency maintenance from 15 February 2025 at 14:00 PST until 15 February 2025 at 18:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Norway, France, Croatia, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
        Posted on Feb 06, 2025 - 22:55 PST
        United States SMS Carrier Maintenance - US Cellular Corp. Feb 15, 2025 20:30 - Feb 16, 2025 06:30 PST
        The US Cellular Corp. network in the United States is conducting an emergency maintenance from 15 February 2025 at 20:30 PST until 16 February 2025 at 06:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
        Posted on Feb 11, 2025 - 15:54 PST
        Our carrier partner T-Mobile US United States is conducting a planned maintenance from 16 February 2025 at 01:00 PST until 16 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

        Posted on Feb 11, 2025 - 06:49 PST
        Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 16 February 2025 at 18:00 PST until 16 February 2025 at 19:20 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United Arab Emirates handsets.
        Posted on Feb 10, 2025 - 22:36 PST
        United States MMS Carrier Partner Maintenance Feb 16, 2025 23:00 - Feb 17, 2025 03:00 PST
        Our MMS carrier partner in the United States is conducting a planned maintenance from 16 February 2025 at 23:00 PST until 17 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on Feb 12, 2025 - 17:42 PST
        Russia SMS Carrier Maintenance - Beeline Feb 17, 2025 13:00-16:00 PST
        The Beeline network in Russia is conducting a planned maintenance from 17 February 2025 at 13:00 PST until 17 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Feb 14, 2025 - 01:13 PST
        Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 February 2025 at 14:00 PST until 17 February 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap

        Posted on Jan 28, 2025 - 05:03 PST
        The T-Mobile network in the United States is conducting a planned maintenance from 17 February 2025 at 22:00 PST until 17 February 2025 at 22:01 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Posted on Feb 14, 2025 - 14:46 PST
        United States MMS Carrier Partner Maintenance Feb 17, 2025 23:00 - Feb 18, 2025 03:00 PST
        Our MMS carrier partner in the United States is conducting a planned maintenance from 17 February 2025 at 23:00 PST until 18 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on Feb 12, 2025 - 17:41 PST
        A subset of small networks in the US are conducting a planned maintenance from 18 February 2025 at 01:00 PST until 18 February 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Posted on Feb 06, 2025 - 14:43 PST
        Qatar SMS Carrier Maintenance - Vodafone Feb 19, 2025 14:00-19:00 PST
        The Vodafone network in Qatar is conducting a planned maintenance from 19 February 2025 at 14:00 PST until 19 February 2025 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Posted on Jan 30, 2025 - 06:27 PST
        United States MMS Carrier Partner Maintenance Feb 19, 2025 23:00 - Feb 20, 2025 03:00 PST
        Our MMS carrier partner in the United States is conducting a planned maintenance from 19 February 2025 at 23:00 PST until 20 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on Feb 12, 2025 - 18:17 PST
        Swaziland SMS Carrier Maintenance - MTN Feb 20, 2025 16:00-21:00 PST
        The MTN network in Swaziland is conducting a planned maintenance from 20 February 2025 at 16:00 PST until 20 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTN Swaziland handsets.
        Posted on Feb 13, 2025 - 15:09 PST
        Hong Kong SMS Carrier Partner Maintenance Feb 22, 2025 10:00-12:00 PST
        Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 22 February 2025 at 10:00 PST until 22 February 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
        Posted on Feb 07, 2025 - 09:03 PST
        Malaysia SMS Carrier Maintenance - Maxis Feb 23, 2025 08:00-14:00 PST
        The Maxis network in Malaysia is conducting a planned maintenance from 23 February 2025 at 08:00 PST until 23 February 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Maxis Malaysia handsets.
        Posted on Feb 13, 2025 - 04:56 PST
        United States MMS Carrier Partner Maintenance Feb 23, 2025 21:00 - Feb 24, 2025 03:00 PST
        Our MMS carrier partner in the United States is conducting a planned maintenance from 23 February 2025 at 21:00 PST until 24 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes.
        Posted on Feb 14, 2025 - 03:39 PST
        Our MMS carrier partner in the United States is conducting a planned maintenance from 24 February 2025 at 12:00 PST until 24 February 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on Feb 12, 2025 - 17:43 PST
        United States SMS Carrier Partner Maintenance Feb 24, 2025 22:00 - Feb 25, 2025 02:00 PST
        Our SMS carrier partner in the United States is conducting a planned maintenance from 24 February 2025 at 22:00 PST until 25 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Posted on Feb 13, 2025 - 15:55 PST
        Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 01 March 2025 at 10:00 PST until 01 March 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
        Posted on Feb 07, 2025 - 09:04 PST
        The NTT docomo network in Japan is conducting a planned maintenance from 06 March 2025 at 08:00 PST until 06 March 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        Posted on Feb 07, 2025 - 02:00 PST
        Canada Account Security Service Partner Maintenance Mar 6, 2025 23:00 - Mar 7, 2025 01:00 PST
        Our service partner is conducting a planned maintenance from 06 March 2025 at 23:00 PST until 07 March 2025 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

        Posted on Feb 14, 2025 - 07:36 PST
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Past Incidents
        Feb 14, 2025
        Completed - The scheduled maintenance has been completed.
        Feb 14, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 14, 20:00 PST
        Scheduled - Our SMS carrier partner in Hungary, Slovakia, Albania, Lebanon, Burundi, the United Kingdom, Spain, Myanmar, Algeria and France is conducting a planned maintenance from 14 February 2025 at 20:00 PST until 14 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Hungary, Slovakia, Albania, Lebanon, Burundi, United Kingdom, Spain, Myanmar, Algeria and France handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 14, 07:44 PST
        Resolved - The issue with voice call failures to a subset Twilio Canadian phone numbers has been resolved, and the service is functioning normally at this time.
        Feb 14, 19:30 PST
        Monitoring - We have started seeing recovery for to a subset Twilio Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 14, 17:31 PST
        Update - We are observing voice call failures to a subset Twilio Canadian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 16:30 PST
        Investigating - Our monitoring systems have detected a potential issue with inbound voice calls to multiple Twilio Canadian numbers are not reaching Twilio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 14, 16:20 PST
        Completed - The scheduled maintenance has been completed.
        Feb 14, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 14, 08:00 PST
        Scheduled - The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 14 February 2025 at 08:00 PST until 14 February 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom and DiGi Malaysia handsets.
        Feb 7, 01:57 PST
        Resolved - We are no longer experiencing SMS delivery when sending messages to ETL in Lao People's Democratic Republic. This incident has been resolved.
        Feb 14, 10:52 PST
        Update - We are observing a recovery in SMS delivery delays when sending messages to ETL in Lao People's Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 14, 07:34 PST
        Monitoring - We are observing a recovery in SMS delivery delays when sending messages to ETL in Lao People's Democratic Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 06:28 PST
        Update - We are experiencing SMS delivery delays when sending messages to ETL in Lao People's Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 14, 04:58 PST
        Update - We are experiencing SMS delivery delays when sending messages to ETL in Lao People's Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 14, 03:07 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to ETL in Lao People's Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 02:13 PST
        Completed - The scheduled maintenance has been completed.
        Feb 14, 10:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 01:00 PST
        Scheduled - The O2 network in the United Kingdom is conducting an emergency maintenance from 12 February 2025 at 01:00 PST until 14 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 11, 07:04 PST
        Completed - The scheduled maintenance has been completed.
        Feb 14, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 01:01 PST
        Scheduled - The O2 and Virgin networks in the United Kingdom are conducting a planned maintenance from 12 February 2025 at 01:00 PST until 14 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to O2 and Virgin United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 11, 15:52 PST
        Feb 13, 2025
        Completed - The scheduled maintenance has been completed.
        Feb 13, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 13, 14:00 PST
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 13 February 2025 at 14:00 PST until 13 February 2025 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Lookup Identity Match, Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes

        Feb 7, 07:35 PST
        Resolved - The issue has been resolved and

        Email notifications not being sent when a phone number has been ported away from Twilio has been resolved and Email notifications is operating normally at this time.

        Feb 13, 19:50 PST
        Monitoring - Email notifications are now being sent when a phone number has been ported away from Twilio, operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 17:50 PST
        Update - We continue to experience an issue with email notifications not being sent when a phone number has been ported away from Twilio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Feb 13, 15:11 PST
        Update - We are investigating a service interruption with email notifications not being sent when a phone number has been ported away from Twilio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 14:04 PST
        Investigating - Our monitoring systems have detected a potential issue with email notifications not being sent when a phone number has been ported away. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 13, 13:19 PST
        Resolved - The issue has been resolved and retrieving call details from the Twilio Console Insights Voice Call option is operating normally at this time.
        Feb 13, 19:47 PST
        Monitoring - Retrieving call details from the Twilio Console Insights Voice Call option is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 17:46 PST
        Update - We are investigating an issue of retrieving call details from the Twilio Console Insights Voice Call option. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
        Feb 13, 17:19 PST
        Investigating - We've become aware of a potential issue retrieving call details from Twilio Console Insights Voice Call option. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 13, 17:04 PST
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to AT&T network in United State. This incident has been resolved.
        Feb 13, 19:33 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to AT&T network in United State. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
        Feb 13, 17:33 PST
        Update - We continue to experience MMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. We have experienced recovery for SMS Delivery Delays to AT&T Network in United States for a subset of Short code and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 13, 16:42 PST
        Update - We are experiencing recovery for SMS Delivery Delays to AT&T Network in United States for a subset of Short code and Toll Free Numbers. We continue to experience MMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 14:22 PST
        Update - We continue to experience MMS/SMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 13:29 PST
        Update - We are continuing to investigate this issue.
        Feb 13, 12:25 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 12:16 PST
        Investigating - Our monitoring systems have detected a potential issue of SMS and MMS Delivery Delays To AT&T Network in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 13, 12:09 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 12:00 PST
        Scheduled - The Yota and MegaFon networks in Russia are conducting a series of emergency maintenances from 12 February 2025 at 12:00 PST until 13 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        12 February 2025 at 12:00 PST until 12 February 2025 at 16:00 PST

        13 February 2025 at 12:00 PST until 13 February 2025 at 16:00 PST

        Feb 11, 01:59 PST
        Resolved - The issue with invoking and building with Twilio Functions and Assets has been resolved is operating normally at this time.
        Feb 13, 15:25 PST
        Monitoring - Invoking and building with Twilio Functions and Assets are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 13, 14:50 PST
        Update - We continue to experience the service issue when invoking and building with Twilio Functions and Assets. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Feb 13, 14:10 PST
        Update - We are investigating a service issue when invoking and building with Twilio Functions and Assets. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 13:10 PST
        Investigating - Our monitoring systems have detected a potential issue when building with Twilio Functions and Assets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 13, 12:45 PST
        Resolved - The issue with retrieving Twilio Programmable Video video recordings and compositions has been resolved is operating normally at this time.
        Feb 13, 15:23 PST
        Monitoring - Retrieving Twilio Programmable Video video recordings and compositions are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 13, 14:49 PST
        Update - We continue to experience a service issue with Twilio Programmable Video when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 14:13 PST
        Update - We are investigating a service issue with Twilio Programmable Video when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 12:42 PST
        Investigating - Our monitoring systems have detected a potential issue with receiving a 5xx response when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 13, 12:31 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 13, 08:01 PST
        Scheduled - Our SMS carrier partner in Malaysia is conducting a planned maintenance from 13 February 2025 at 08:00 PST until 13 February 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from DiGi Malaysia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 12, 16:20 PST
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Oman Mobile in Oman. This incident has been resolved.
        Feb 13, 11:19 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Oman Mobile in Oman. We will continue monitoring the service to ensure a full recovery. We will provide another update in [X hours] or as soon as more information becomes available.
        Feb 13, 09:28 PST
        Update - We continue experiencing SMS delivery delays and failures when sending messages to Oman Mobile in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 07:32 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Oman Mobile in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 06:32 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 13, 08:00 PST
        Scheduled - The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 13 February 2025 at 08:00 PST until 13 February 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom and DiGi Malaysia handsets.
        Feb 7, 01:57 PST
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to a subset of Twilio US Shortcodes. This incident has been resolved.
        Feb 13, 10:02 PST
        Monitoring - We are observing recovery in MMS delivery delays when sending messages to a subset of Twilio US Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 08:05 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to a subset of Twilio US Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 07:30 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 21:00 PST
        Update - Our carrier partner AT&T United States is conducting a planned maintenance from 12 February 2025 at 21:00 PST until 13 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 12, 14:16 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 12 February 2025 at 21:00 PST until 13 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 12, 13:24 PST
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to MTN Networks in Sudan. This incident has been resolved.
        Feb 13, 09:46 PST
        Update - We are observing recovery in SMS delivery delays and failures when sending messages to MTN Networks in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 09:31 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to MTN Networks in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 07:31 PST
        Update - We are continuing to investigate the SMS delivery delays when sending messages to MTN Networks in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 12, 23:31 PST
        Update - We are continuing to investigate the SMS delivery delays when sending messages to MTN Networks in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 12, 19:31 PST
        Update - We continue experiencing SMS delivery delays when sending messages to MTN Networks in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 17:31 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Networks in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 12, 16:31 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) Network in Brazil. This incident has been resolved.
        Feb 13, 09:26 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 07:41 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 05:50 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 04:56 PST
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Zong Network in Pakistan. This incident has been resolved.
        Feb 13, 08:00 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 06:06 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 13, 05:10 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to IPKO Network in Kosovo. This incident has been resolved.
        Feb 13, 04:19 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to IPKO Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 13, 02:22 PST
        Update - We are continuing to investigate the SMS Delivery Delays to IPKO Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 12, 23:22 PST
        Update - We are continuing to investigate the SMS Delivery Delays to IPKO Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 21:22 PST
        Investigating - We are experiencing SMS Delivery Delays to IPKO Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 12, 20:22 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 22:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 12 February 2025 at 22:00 PST until 13 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Feb 5, 08:00 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 13, 00:30 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 13 February 2025 at 00:30 PST until 13 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Jan 30, 13:05 PST
        Completed - The scheduled maintenance has been completed.
        Feb 13, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 12 February, 2025 at 20:00 PST until 13 February, 2025 at 00:00 PST. During the maintenance window, there could be intermittent message delivery delays or failures for SMS and MMS to and from United States and Canada handsets via subset of Toll-Free, Long Code and Short Code Numbers.
        Feb 11, 16:26 PST
        Feb 12, 2025
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telekom Romania in Romania.. This incident has been resolved.
        Feb 12, 23:24 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telekom Romania in Romania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 21:24 PST
        Update - We are continuing to investigate the SMS delivery delays when sending messages to Telekom Romania in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 12, 20:19 PST
        Update - We are continuing to investigate the SMS delivery delays when sending messages to Telekom Romania in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 18:19 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Telekom Romania in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 12, 17:19 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 22:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 22:01 PST
        Scheduled - Our SMS carrier partner in Mexico, the Dominican Republic, Nicaragua, Honduras, Panama and Costa Rica is conducting an emergency maintenance from 12 February 2025 at 22:00 PST until 12 February 2025 at 22:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Dominican Republic, Nicaragua, Honduras, Panama and Costa Rica handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 12, 16:22 PST
        Resolved - We are no longer experiencing MMS/SMS delivery report delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. This incident has been resolved.
        Feb 12, 20:32 PST
        Monitoring - We are observing recovery in MMS/SMS delivery report delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 18:25 PST
        Update - We continue experiencing MMS/SMS delivery report delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 12, 13:34 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 12, 05:34 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 12, 01:44 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 23:59 PST
        Investigating - After monitoring for some time, we are still experiencing SMS/MMS delivery reports delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 23:00 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless network in the United States for a subset of Toll-Free Numbers and Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 22:28 PST
        Update - We have identified that a subset of Short Codes is also impacted by this incident. The issue currently affects SMS/MMS delivery report delays to the Verizon Wireless network in the United States for a subset of Toll-Free Numbers and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 11, 15:26 PST
        Update - We are still experiencing SMS/MMS delivery reports delays when sending messages to Verizon Wireless in US for a Subset of Toll Free Numbers. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 11, 13:05 PST
        Update - We are continuing to investigate this issue.
        Feb 11, 11:53 PST
        Update - We are experiencing SMS/MMS delivery reports delays when sending messages to Verizon Wireless in USA for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 11:06 PST
        Update - We are experiencing MMS delivery delays when sending messages to Verizon Wireless in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 10:40 PST
        Update - We are continuing to investigate this issue.
        Feb 11, 10:39 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to Verizon Wireless in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 10:26 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 17:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 14:00 PST
        Scheduled - The Telekom network in Romania is conducting a planned maintenance from 12 February 2025 at 14:00 PST until 12 February 2025 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telekom Romania handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 12, 02:03 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 12 February 2025 at 13:00 PST until 12 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Feb 11, 04:46 PST
        Resolved - We have fully investigated the issue affecting the links for the Trust Hub in the Twilio Console, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Feb 12, 15:56 PST
        Investigating - Our monitoring systems have detected a potential issue with Trust Hub URL's Redirecting to A2P Overview in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 12, 15:39 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 15:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 12:20 PST
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 February 2025 at 12:20 PST until 12 February 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Feb 11, 02:06 PST
        Resolved - The issue has been resolved and A2P 10DLC line provisioning is operating normally at this time.
        Feb 12, 14:57 PST
        Monitoring - A2P 10DLC line provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 13:07 PST
        Update - We are investigating an issue affecting A2P 10DLC line provisioning. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 12, 12:29 PST
        Investigating - Our monitoring systems have detected a potential issue with A2P and line provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 12, 12:12 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 12:59 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 10:20 PST
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 February 2025 at 10:20 PST until 12 February 2025 at 12:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Feb 10, 23:12 PST
        Resolved - We are no longer experiencing delivery report delays sending to SMS to multiple destinations. This incident has been resolved.
        Feb 12, 12:08 PST
        Monitoring - We are observing recovery in delivery report delays when sending to SMS to multiple destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 11:00 PST
        Update - We are continuing to investigate this issue.
        Feb 12, 10:16 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending SMS to multiple destinations. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 12, 10:12 PST
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to ENTEL PCS Network in Bolivia. This incident has been resolved.
        Feb 12, 09:22 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to ENTEL PCS Network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 07:18 PST
        Update - We are experiencing SMS delivery delays and failures when sending messages to ENTEL PCS Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 12, 05:45 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to ENTEL PCS Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 12, 05:04 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 11, 21:02 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 11 February 2025 at 21:00 PST until 12 February 2025 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 11, 11:02 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 02:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 11, 21:00 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 11 February 2025 at 21:00 PST until 12 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Feb 6, 14:39 PST
        Completed - The scheduled maintenance has been completed.
        Feb 12, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 12, 00:30 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 12 February 2025 at 00:30 PST until 12 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Jan 30, 11:28 PST
        Feb 11, 2025
        Completed - The scheduled maintenance has been completed.
        Feb 11, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 11, 14:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 11 February 2025 at 14:00 PST until 11 February 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

        Jan 27, 05:37 PST
        Resolved - We are no longer experiencing delivery report delays to Etisalat/TeleCel/Moov in Niger. This incident has been resolved.
        Feb 11, 21:13 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 18:56 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 17:31 PST
        Investigating - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 16:30 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 14:37 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 11, 12:49 PST
        Update - We are experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Feb 11, 10:51 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 09:54 PST
        Completed - The scheduled maintenance has been completed.
        Feb 11, 21:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 11, 14:01 PST
        Scheduled - Our SMS carrier partner in the Caribbean, Latam, European, and African countries is conducting a planned maintenance from 11 February 2025 at 14:00 PST until 11 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Caribbean, Latam, European, and African countries handsets.
        Jan 30, 16:12 PST
        Completed - The scheduled maintenance has been completed.
        Feb 11, 19:45 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 11, 15:00 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 11 February 2025 at 15:00 PST until 11 February 2025 at 19:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 11, 04:14 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Small Carriers in the US via a subset of short codes. This incident has been resolved.
        Feb 11, 16:44 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Small Carriers in the US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 15:00 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Small Carriers in the US via a subset of short codes. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 11, 13:19 PST
        Update - We are experiencing SMS delivery delays when sending messages to Small Carriers in the US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 11:12 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Small Carriers in the US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 10:13 PST
        Resolved - We are no longer experiencing issues with the A2P 10DLC - UsAppToPersonUsecase Resource. This incident has been resolved.
        Feb 11, 15:05 PST
        Monitoring - We are observing recovery with the A2P 10DLC - UsAppToPersonUsecase Resource. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 12:40 PST
        Update - We are having problems with the A2P 10DLC - UsAppToPersonUsecase Resource, which prevents retrieving the list of A2P 10DLC Use Cases. Customers registering for A2P 10DLC with this endpoint will experience failures. We’re actively working on a fix
        We expect to provide another update in 1 hour or as soon as more information becomes available

        Feb 11, 11:48 PST
        Investigating - We are having problems with the A2P 10DLC - UsAppToPersonUsecase Resource, which prevents retrieving the list of A2P 10DLC Use Cases. Customers registering for A2P 10DLC will encounter errors with this endpoint. We’re actively working on a fix
        We expect to provide another update in 1 hour or as soon as more information becomes available

        Feb 11, 11:43 PST
        Resolved - We have fully investigated an issue affecting user and chat services in one of our support centers, and it was determined that there is no noticeable customer impact. All systems are operational.
        Feb 11, 14:19 PST
        Investigating - Our monitoring systems have detected an issue affecting user and chat services in one of our support centers, resulting in elevated 5xx errors. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information becomes available.
        Feb 11, 13:53 PST
        Resolved - We are no longer experiencing issues with Bulk Downloader from the Twilio Console. This incident has been resolved.
        Feb 11, 13:15 PST
        Update - We continue observing signs of recovery in Bulk Downloader from the Twilio Console after actions being taken by our engineering team. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 13:00 PST
        Monitoring - We are observing signs of recovery in Bulk Downloader from the Twilio Console after actions being taken by our engineering team. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 11:01 PST
        Update - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from the console and will provide the fix on February 11. We will provide an update on February 11 at 10 am Pacific time.
        Feb 10, 09:45 PST
        Update - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from the console and will provide the fix on February 10. We will provide an update on February 10 at 9 am Pacific time.
        Feb 6, 13:14 PST
        Update - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 6, 01:09 PST
        Update - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 5, 17:09 PST
        Update - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 5, 13:13 PST
        Update - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 11:16 PST
        Identified - Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 10:16 PST
        Update - Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 5, 07:32 PST
        Update - Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 05:32 PST
        Investigating - Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 04:32 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless in United States of America. This incident has been resolved.
        Feb 11, 06:38 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 04:46 PST
        Update - We are continuing to investigate this issue.
        Feb 11, 04:02 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 11, 03:56 PST
        Completed - The scheduled maintenance has been completed.
        Feb 11, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 10 February 2025 at 22:00 PST until 11 February 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Feb 6, 14:45 PST
        Completed - The scheduled maintenance has been completed.
        Feb 11, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 22:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 10 February 2025 at 22:00 PST until 11 February 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Feb 4, 16:55 PST
        Resolved - Voice Insights call summaries for Branded Calling calls are no longer missing the Branded Calling-related fields. The incident is now resolved.
        Feb 11, 02:30 PST
        Monitoring - Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Feb 11, 02:04 PST
        Update - Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 11, 01:37 PST
        Update - Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We will provide you with an update in the next 1 hour or as soon as more information becomes available.
        Feb 11, 00:41 PST
        Investigating - We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 10, 23:59 PST
        Completed - The scheduled maintenance has been completed.
        Feb 11, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 21:01 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 February 2025 at 21:00 PST until 11 February 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Feb 6, 13:49 PST
        Feb 10, 2025
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
        Feb 10, 23:43 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 21:31 PST
        Update - We continue to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 10, 17:53 PST
        Update - We continue to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 15:49 PST
        Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in1 hour or as soon as more information becomes available.
        Feb 10, 14:46 PST
        Investigating - Our monitoring systems have detected a potential issue of SMS Delivery Delays to Brisanet Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 10, 14:41 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 21:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 20:00 PST
        Scheduled - The Claro network in El Salvador, Nicaragua, Costa Rica and Honduras is conducting a planned maintenance from 10 February 2025 at 20:00 PST until 10 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Claro El Salvador, Nicaragua, Costa Rica and Honduras handsets.
        Feb 5, 20:53 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 14:00 PST
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 10 February 2025 at 14:00 PST until 10 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes and short codes.
        Jan 31, 15:00 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. This incident has been resolved.
        Feb 10, 19:36 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 17:13 PST
        Identified - We have identified the issue is delays in receiving message delivery reports when sending to Multiple Networks in United States for a subset of short codes. Message delivers are not impacted. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 14:56 PST
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 10, 13:53 PST
        Investigating - Our monitoring systems have detected a potential issue of SMS Delivery Delays to Multiple Networks in United States for a Subset of Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 10, 13:47 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 19:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 13:00 PST
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 10 February 2025 at 13:00 PST until 10 February 2025 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.
        Feb 5, 22:03 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 10, 12:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 10 February 2025 at 12:00 PST until 10 February 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Feb 7, 15:19 PST
        Resolved - We are not broadly experiencing SMS delivery delays when sending messages to multiple networks in Colombia via a subset of long code phone numbers. Customers directly effected are being contacted directly. This incident has been resolved.
        Feb 10, 15:36 PST
        Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia via a subset of long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Feb 10, 13:50 PST
        Investigating - Our monitoring systems have detected a potential issue of SMS delivery delays to multiple networks in Colombia via a subset of long code phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 10, 13:41 PST
        Resolved - Performance in Twilio Console login has been resolved is operating normally at this time.
        Feb 10, 13:22 PST
        Monitoring - Twilio Console performance issues are mitigated. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 10:41 PST
        Update - We are still experiencing degraded performance in Twilio Console. If you are experiencing the issue with login, as a work around please go to https://www.twilio.com/login. Our engineers continue to investigate the issue for an improved fix. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 10, 07:57 PST
        Update - We are still experiencing degraded performance in Twilio Console. If you are experiencing the issue with login, as a work around please go to https://www.twilio.com/login. Our engineers continue to investigate the issue for an improved fix. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 05:57 PST
        Investigating - We are still experiencing degraded performance in Twilio Console. If you are experiencing the issue with login, as a work around please go to https://www.twilio.com/login. Our engineers continue to investigate the issue for an improved fix. We will provide another update in 60 minutes or as soon as more information becomes available.
        Feb 10, 05:03 PST
        Monitoring - We are seeing recovery in Log in issues to Twilio Console. We will continue to monitor for system stability and will provide another update in 30 minutes or as soon as more information becomes available.
        Feb 10, 04:29 PST
        Update - We are seeing recovery in Log in issues to Twilio Console. We will continue to monitor for system stability and will provide another update in 30 minutes or as soon as more information becomes available.
        Feb 10, 03:55 PST
        Update - We are currently seeing degraded performance in Twilio Console. Our customers may experience login issues. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        For users who log in to Flex from Console, please use flex.twilio.com and go to the SSO login flow.

        Feb 10, 03:25 PST
        Update - We are currently seeing degraded performance in Twilio Console. Our customers may experience login issues. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Feb 10, 03:12 PST
        Investigating - Our monitoring systems have detected a potential issue with Twilio Login Page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 10, 02:59 PST
        Resolved - We have fully investigated the SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Feb 10, 11:25 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 9, 18:45 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 9, 02:27 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 8, 18:28 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 8, 14:34 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 12:34 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 11:34 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 8, 08:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting planned maintenance from 08 February 2025 at 08:00 PST until 10 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        Note, the maintenance will be carried out on each of the following dates and times:



        08 February 2025 at 08:00 PST until 09 February 2025 at 10:00 PST

        09 February 2025 at 08:00 PST until 10 February 2025 at 10:00 PST



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 7, 12:03 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. This incident has been resolved.
        Feb 10, 09:26 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 07:27 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
        Feb 10, 06:58 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 10, 03:17 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 9, 23:12 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 21:02 PST
        Investigating - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 9, 20:15 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 9, 20:13 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 16:14 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 14:14 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 9, 10:29 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 08:34 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 9, 07:31 PST
        Resolved - We are no longer experiencing SMS delivery failures to Twilio Numbers in France. This incident has been resolved.
        Feb 10, 08:12 PST
        Update - We are observing successful SMS delivery to Twilio Numbers in France. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 10, 06:55 PST
        Monitoring - We are observing successful SMS delivery to Twilio Numbers in France. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 mins or as soon as more information becomes available.
        Feb 10, 06:25 PST
        Investigating - We are experiencing message delivery failures to Twilio Numbers in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 10, 05:25 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 9, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 February 2025 at 22:00 PST until 10 February 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Feb 6, 14:43 PST
        Resolved - Twilio Event Streams was degraded for 2 hours and 15 minutes between 06:15 and 08:30 Pacific Time on 02/10/2025 . During this period of time customers may have experienced fluctuating delays when receiving events. The issue has now been resolved.
        Feb 10, 03:00 PST
        Resolved - Twilio Programmable Messaging API and Verify were degraded for 1 minute between 06:03 and 06:04 Pacific Time on 10/02/2025. During this period of time, customers sending messages may have received 5xx's in API responses. The issue has now been resolved.
        Feb 10, 03:00 PST
        Completed - The scheduled maintenance has been completed.
        Feb 10, 00:55 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 9, 06:00 PST
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 February 2025 at 06:00 PST until 10 February 2025 at 00:55 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

        Jan 31, 13:20 PST
        Feb 9, 2025
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Dominican Republic. This incident has been resolved.
        Feb 9, 14:40 PST
        Update - We are continuing to monitor for any further issues.
        Feb 9, 14:35 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 12:51 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 9, 10:31 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 9, 06:43 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 9, 04:40 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 9, 03:51 PST
        Resolved - We are no longer experiencing inbound SMS delivery delays to the subset of Twilio phone numbers and outbound SMS delivery delays and failures over domestic Long Codes in Philippines. This incident has been resolved.
        Feb 9, 10:57 PST
        Monitoring - We are observing recovery in a subset of Twilio phone numbers and outbound SMS delivery delays and failures over domestic Long Codes in Philippines. We will continue monitoring the service to ensure a full recovery, another update will be provided in 2 hours or as soon as more information becomes available.
        Feb 9, 08:52 PST
        Update - We continue to experience inbound SMS delivery delays to the subset of Twilio phone numbers and outbound SMS delivery delays and failures over domestic Long Codes in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 9, 00:35 PST
        Update - We continue to experience inbound SMS delivery delays to the subset of Twilio phone numbers and outbound SMS delivery delays and failures over domestic Long Codes in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 8, 20:51 PST
        Update - We continue to experience inbound SMS delivery delays to the subset of Twilio phone numbers and outbound SMS delivery delays and failures over domestic Long Codes in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 18:59 PST
        Investigating - We are experiencing inbound SMS delivery delays to the subset of Twilio phone numbers and outbound SMS delivery delays and failures over domestic Long Codes in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 18:01 PST
        Completed - The scheduled maintenance has been completed.
        Feb 9, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 9, 01:00 PST
        Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 09 February 2025 at 01:00 PST until 09 February 2025 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

        Feb 5, 14:41 PST
        Feb 8, 2025
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movicel network in Angola. This incident has been resolved.
        Feb 8, 21:22 PST
        Monitoring - We are observing recovery in SMS delivery when sending messages to the Movicel network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 19:29 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 8, 16:20 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 14:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 13:20 PST
        Resolved - We are no longer experiencing SMS delivery report delays to Onvoy Spectrum Mobile in United States of America via subset of short codes. This incident has been resolved.
        Feb 8, 15:41 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 8, 09:56 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 08:11 PST
        Update - We continue to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in the United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 Hours or as soon as more information becomes available.
        Feb 7, 22:18 PST
        Update - We continue to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in the United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 Hours or as soon as more information becomes available.
        Feb 6, 22:21 PST
        Update - We continue to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in the United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 Hours or as soon as more information becomes available.
        Feb 5, 22:39 PST
        Update - We continue to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in the United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 Hours or as soon as more information becomes available.
        Feb 4, 22:39 PST
        Update - We continue to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 Hours or as soon as more information becomes available.
        Feb 4, 06:48 PST
        Update - We continue to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 Hours or as soon as more information becomes available.
        Feb 3, 22:47 PST
        Update - We are continuing to experience SMS delivery report delays when sending messages to Onvoy Spectrum Mobile in United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 Hours or as soon as more information becomes available.
        Feb 3, 18:19 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Onvoy Spectrum Mobile in United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 Hours or as soon as more information becomes available.
        Feb 3, 17:06 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Onvoy Spectrum Mobile in United States of America. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 Hours or as soon as more information becomes available.
        Feb 3, 15:07 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Feb 3, 14:11 PST
        Resolved - We have fully investigated the issue with SMS delivery reports to multiple networks in United States of America via subset of shortcodes triggered by our automated alert, and it was determined that there is no customer impact. This incident has been resolved.
        Feb 8, 13:07 PST
        Update - We are experiencing SMS delivery report delays to multiple networks in United States of America via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 12:44 PST
        Investigating - Our monitoring systems have detected potential SMS delivery report delays to multiple networks in United States of America via subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 8, 12:39 PST
        Completed - The scheduled maintenance has been completed.
        Feb 8, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 8, 08:01 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 08 February 2025 at 08:00 PST until 08 February 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 8, 05:07 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. This incident has been resolved.
        Feb 8, 09:19 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Airtel network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 07:31 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 05:35 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 04:55 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat and DU network in the United Arab Emirates. This incident has been resolved.
        Feb 8, 08:09 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat and DU network in the United Arab Emirates. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 06:18 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat and DU network in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 05:24 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat and DU network in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 04:31 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone network in Bangladesh. This incident has been resolved.
        Feb 8, 05:17 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 03:54 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 8, 03:14 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America. This incident has been resolved.
        Feb 8, 04:47 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 8, 02:59 PST
        Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 7, 20:27 PST
        Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 7, 12:33 PST
        Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 7, 08:31 PST
        Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 06:42 PST
        Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 06:22 PST
        Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 06:05 PST
        Update - We are continuing to investigate this issue.
        Feb 7, 06:05 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 05:43 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via subset of longcodes. This incident has been resolved.
        Feb 8, 00:53 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom in France Via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 23:00 PST
        Update - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France Via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 7, 20:03 PST
        Update - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France Via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 7, 16:13 PST
        Update - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France Via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 14:18 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France Via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 13:24 PST
        Feb 7, 2025
        Resolved - We are no longer experiencing SMS delivery failures to Multiple Networks in the United States of America Over a Subset of Twilio Short Codes. This incident has been resolved.
        Feb 7, 22:16 PST
        Monitoring - We are observing successful SMS delivery to multiple networks in the United States of America over a subset of Twilio short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 20:22 PST
        Update - We are experiencing SMS delivery failures to Multiple Networks in the United States of America Over a Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 7, 17:59 PST
        Update - We are experiencing SMS delivery failures to Multiple Networks in the United States of America Over a Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 16:09 PST
        Investigating - We are experiencing SMS delivery failures to Multiple Networks in the United States of America Over a Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 15:09 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. This incident has been resolved.
        Feb 7, 22:10 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 20:25 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 18:25 PST
        Update - We continue to experience SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 16:32 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 15:36 PST
        Completed - The scheduled maintenance has been completed.
        Feb 7, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 7, 16:00 PST
        Scheduled - The Tigo network in Ghana is conducting a planned maintenance from 07 February 2025 at 16:00 PST until 07 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tigo Ghana handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 7, 04:35 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
        Feb 7, 16:14 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 14:24 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 12:28 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 11:12 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        Feb 7, 09:14 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Feb 7, 07:14 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 06:15 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. This incident has been resolved.
        Feb 7, 14:21 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Glo Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 12:30 PST
        Update - We are continuing to monitor for any further issues.
        Feb 7, 12:28 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Glo Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 12:27 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Glo Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 10:28 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Glo Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 08:28 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 06:38 PST
        Update - We are experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 04:38 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 03:38 PST
        Resolved - We are no longer experiencing SMS delivery failures to Multiple Networks in South Africa. This incident has been resolved.
        Feb 7, 12:35 PST
        Update - We are observing successful SMS delivery to Multiple Networks in South Africa. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 10:42 PST
        Monitoring - We are observing successful SMS delivery to Multiple Networks in South Africa. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 08:50 PST
        Investigating - We are experiencing SMS delivery failures Multiple Networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 07:48 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS Network in Russia. This incident has been resolved.
        Feb 7, 12:02 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTS Network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 10:23 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTS Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Feb 7, 08:40 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTS Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 07:45 PST
        Resolved - We are no longer experiencing Lookup V2 package ReassignedNumber issue. The incident has been resolved
        Feb 7, 10:11 PST
        Monitoring - Lookup V2 package ReassignedNumber is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 7, 09:41 PST
        Update - Our engineers have identified the issue with Lookup V2 package ReassignedNumber and are working to deploy a fix. We communicated with the provider and they are fixing it. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Feb 7, 08:59 PST
        Identified - Our engineers have identified the issue with Lookup V2 package ReassignedNumber and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 07:57 PST
        Completed - The scheduled maintenance has been completed.
        Feb 7, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 6, 08:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 06 February 2025 at 08:00 PST until 07 February 2025 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Products: Lookup SIM Swap, Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 6, 06:41 PST
        Resolved - We are no longer experiencing Inbound SMS delivery failures to Twilio Sweden Phone Numbers. This incident has been resolved.
        Feb 7, 09:12 PST
        Update - We are observing successful inbound SMS delivery to Twilio Sweden Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 07:10 PST
        Update - We are observing successful inbound SMS delivery to Twilio Sweden Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 7, 03:10 PST
        Monitoring - We are observing successful inbound SMS delivery to Twilio Sweden Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 01:10 PST
        Update - We are still experiencing SMS delivery failures when sending messages to Twilio numbers from Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Feb 6, 09:30 PST
        Update - We are still experiencing SMS delivery failures when sending messages to Twilio numbers from Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 6, 08:22 PST
        Update - We are still experiencing SMS delivery failures when sending messages to Twilio numbers from Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 6, 07:25 PST
        Update - We are experiencing SMS failures to a subset of Twilio Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 6, 06:26 PST
        Investigating - We are experiencing SMS delivery failures when sending messages to Twilio numbers from Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 6, 06:22 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mobilis in Algeria. This incident has been resolved.
        Feb 7, 04:56 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobilis in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 7, 02:56 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 7, 02:11 PST
        Completed - The scheduled maintenance has been completed.
        Feb 7, 01:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 6, 20:30 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 06 February 2025 at 20:30 PST until 07 February 2025 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Jan 31, 18:32 PST
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
        Feb 7, 01:10 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 6, 23:18 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 6, 22:19 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 6, 21:23 PST
        Feb 6, 2025
        Completed - The scheduled maintenance has been completed.
        Feb 6, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 6, 19:00 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 06 February 2025 at 19:00 PST until 06 February 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Feb 5, 20:54 PST
        Completed - The scheduled maintenance has been completed.
        Feb 6, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 6, 14:00 PST
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 06 February 2025 at 14:00 PST until 06 February 2025 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Feb 5, 14:39 PST
        Resolved - Customers are now able to upload required .xlsx files for Ireland pre-reg Sender IDs. This process is operating normally at this time.
        Feb 6, 16:45 PST
        Monitoring - Customers are now able to upload required .xlsx files for Ireland pre-reg Sender IDs.. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 6, 16:21 PST
        Update - We continue to investigate an issue where customers are unable to upload required .xlsx files for Ireland pre-reg Sender IDs. They see a "File upload failed" message. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 6, 15:23 PST
        Update - We are investigating an issue where customers are unable to upload required .xlsx files for Ireland pre-reg Sender IDs. They see a "File upload failed" message. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 6, 13:25 PST
        Update - We are investigating an issue where customers are unable to upload required .xlsx files for Ireland pre-reg Sender IDs. They see a "File upload failed" message. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 6, 12:25 PST
        Investigating - We've become aware of a potential issue with uploading xlsx. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 6, 12:04 PST
        Feb 5, 2025
        Feb 4, 2025
        Feb 3, 2025
        Feb 2, 2025

        No incidents reported.

        Feb 1, 2025

        No incidents reported.

        Jan 31, 2025

        No incidents reported.