Resolved -
Customers will be able to see billing data for call branding calls in console and their invoice as of that date/time and going forward. Billing data mismatch will be reconciled and adjustments will apply to affected customer invoices. If you have any further questions, please contact support.
Nov 29, 10:36 PST
Monitoring -
Billing branded calling is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Nov 29, 09:59 PST
Update -
The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 28, 11:28 PST
Update -
The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 27, 11:30 PST
Update -
The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 26, 11:31 PST
Update -
The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 25, 11:29 PST
Update -
The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. This issue does not impact the delivery of Branded Calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 24, 11:30 PST
Update -
The cause of the multiple billing issues affecting a subset of customers using Branded Calling has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 16 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.
Nov 23, 19:21 PST
Update -
The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 16 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.
Nov 23, 03:21 PST
Update -
The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 8 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.
Nov 22, 23:16 PST
Update -
The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is continuing to work on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 4 hours or as soon as more information becomes available. This issue does not impact the delivery of Branded Calls.
Nov 22, 19:15 PST
Update -
The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is actively working on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 2 hour or as soon as more information becomes available. This issue does not affect the delivery of Branded Calls.
Nov 22, 17:12 PST
Identified -
The cause of the multiple billing issues, affecting a subset of customers using Branded Calling, has been identified. Our engineering team is actively working on resolving this issue. In addition, we have also engaged with our carrier partner to resolve any discrepancies on their end. We expect to provide another update in 1 hour or as soon as more information becomes available. This issue does not affect the delivery of Branded Calls.
Nov 22, 16:11 PST
Update -
We are still investigating an issue with Branded Calling billing integration for a subset of customers. Customers may be able to use it, however, they may be unable to see a subset of the billing information data. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 22, 12:25 PST
Update -
We are still investigating an issue with Branded Calling billing integration for a subset of customers. Customers may be able to use it, however, they may be unable to see a subset of the billing information data. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 22, 10:25 PST
Update -
We are investigating an issue with branded calling billing integration for a subset of customers. Customers may be able to use it, however, they may be unable to see the billing information. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 22, 09:19 PST
Investigating -
Our monitoring systems have detected a potential issue billing integration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 22, 09:09 PST