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    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Voice Call Quality Issues To A Subset of Twilio Japan Phone Numbers
        Monitoring - We have started seeing recovery for voice call quality issues to a subset of Twilio Japan Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 03, 2025 - 20:23 PDT
        Update - We are observing voice call quality issues to a subset of Twilio Japan Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 03, 2025 - 19:35 PDT
        Investigating - We are observing call failures to Twilio Japan Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 03, 2025 - 19:28 PDT
        Identified - Voice Quality Issue To Subset of Twilio Japan Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 03, 2025 - 19:24 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Degraded Performance
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        United States SMS and MMS Carrier Maintenance - T-Mobile Aug 3, 2025 21:00 - Aug 4, 2025 05:00 PDT

        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 August 2025 at 21:00 PDT until 04 August 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jul 31, 2025 - 15:11 PDT

        Multiple Destination SMS and MMS Carrier Maintenance - T-Mobile Aug 3, 2025 21:00 - Aug 4, 2025 05:00 PDT

        Scheduled - The T-Mobile network in the United States and Canada is conducting a planned maintenance from 03 August 2025 at 21:00 PDT until 04 August 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Jul 31, 2025 - 19:25 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 4, 2025 13:00 - Aug 27, 2025 17:00 PDT

        The Tele2 network in Russia is conducting a series of planned maintenances from 04 August 2025 at 13:00 PDT until 27 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 August 2025 at 13:00 PDT until 04 August 2025 at 17:00 PDT

        06 August 2025 at 13:00 PDT until 06 August 2025 at 17:00 PDT

        11 August 2025 at 13:00 PDT until 11 August 2025 at 17:00 PDT

        13 August 2025 at 13:00 PDT until 13 August 2025 at 17:00 PDT

        18 August 2025 at 13:00 PDT until 18 August 2025 at 17:00 PDT

        20 August 2025 at 13:00 PDT until 20 August 2025 at 17:00 PDT

        25 August 2025 at 13:00 PDT until 25 August 2025 at 17:00 PDT

        27 August 2025 at 13:00 PDT until 27 August 2025 at 17:00 PDT
        Posted on Aug 01, 2025 - 03:03 PDT

        Russia SMS Carrier Maintenance - Gazprom Telekom Aug 4, 2025 13:00-17:00 PDT

        The Gazprom Telekom network in Russia is conducting a planned maintenance from 04 August 2025 at 13:00 PDT until 04 August 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        Posted on Aug 01, 2025 - 03:12 PDT

        Multiple Destination SMS and MMS Carrier Maintenance - T-Mobile Aug 4, 2025 21:00 - Aug 5, 2025 05:00 PDT

        The T-Mobile network in the United States and Canada is conducting a planned maintenance from 04 August 2025 at 21:00 PDT until 05 August 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jul 31, 2025 - 19:26 PDT

        United States SMS Carrier Maintenance - Verizon Aug 4, 2025 21:00 - Aug 6, 2025 02:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 04 August 2025 at 21:00 PDT until 06 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Posted on Jul 24, 2025 - 18:53 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Aug 4, 2025 21:00 - Aug 5, 2025 05:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 04 August 2025 at 21:00 PDT until 05 August 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Jul 31, 2025 - 15:11 PDT

        United States SMS Carrier Partner Maintenance Aug 4, 2025 23:00 - Aug 5, 2025 03:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 04 August 2025 at 23:00 PDT until 05 August 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
        Posted on Jul 30, 2025 - 17:22 PDT

        Russia SMS Carrier Maintenance - MegaFon Aug 5, 2025 07:00-14:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 05 August 2025 at 07:00 PDT until 05 August 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on Aug 01, 2025 - 05:10 PDT

        Mexico SMS Carrier Maintenance - AT&T Aug 5, 2025 23:00 - Aug 6, 2025 02:00 PDT

        The AT&T network in Mexico is conducting a planned maintenance from 05 August 2025 at 23:00 PDT until 06 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
        Posted on Jul 30, 2025 - 20:08 PDT

        Multiple Destination SMS Carrier Partner Maintenance Aug 5, 2025 23:00 - Aug 6, 2025 00:00 PDT

        Our SMS carrier partner in Mexico, Panama and Peru is conducting a planned maintenance from 05 August 2025 at 23:00 PDT until 06 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Panama and Peru handsets.
        Posted on Aug 01, 2025 - 17:15 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 6, 2025 20:00 - Aug 7, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 06 August 2025 at 20:00 PDT until 07 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on Jul 09, 2025 - 20:44 PDT

        United States SMS Carrier Maintenance - Verizon Aug 6, 2025 21:00 - Aug 8, 2025 02:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 06 August 2025 at 21:00 PDT until 08 August 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Posted on Jul 24, 2025 - 18:54 PDT

        Canada Account Security Service Partner Maintenance Aug 6, 2025 23:00 - Aug 7, 2025 03:00 PDT

        Our service partner is conducting a planned maintenance from 06 August 2025 at 23:00 PDT until 07 August 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Jul 15, 2025 - 13:32 PDT

        Japan Voice Carrier Partner Maintenance Aug 7, 2025 06:00-11:30 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 07 August 2025 at 06:00 PDT until 07 August 2025 at 11:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers for a maximum duration of 100 minutes per block.



        This maintenance will impact approximately 6000 phone numbers and downtime will occur in one of the following blocks depending on the applicable national (050) number:



        Downtime 1: 22:00 JST August 7 (06:00 PDT August 7) for 100 minutes

        Downtime 2: 00:00 JST August 8 (08:00 PDT August 7) for 100 minutes

        Downtime 3: 02:00 JST August 8 (10:00 PDT August 7) for 70 minutes



        For any inquiries about your impacted phone numbers time slots, please reach out to your Twilio Account Manager or create a ticket via https://help.twilio.com/submit
        Posted on Jul 09, 2025 - 19:51 PDT

        Japan SMS Carrier Maintenance - NTT docomo Aug 7, 2025 08:00-14:00 PDT

        The NTT docomo network in Japan is conducting a planned maintenance from 07 August 2025 at 08:00 PDT until 07 August 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        Posted on Jul 08, 2025 - 22:59 PDT

        United Arab Emirates SMS Carrier Partner Maintenance Aug 7, 2025 15:00-19:00 PDT

        Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 07 August 2025 at 15:00 PDT until 07 August 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
        Posted on Jul 24, 2025 - 03:18 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 13, 2025 20:00 - Aug 14, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 13 August 2025 at 20:00 PDT until 14 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jul 09, 2025 - 20:45 PDT

        Japan SMS Carrier Maintenance - SoftBank Mobile Aug 18, 2025 07:00 - Aug 19, 2025 13:00 PDT

        The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 18 August 2025 at 07:00 PDT until 19 August 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        18 August 2025 at 07:00 PDT until 18 August 2025 at 13:00 PDT

        19 August 2025 at 07:00 PDT until 19 August 2025 at 13:00 PDT
        Posted on Jul 24, 2025 - 03:19 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 20, 2025 20:00 - Aug 21, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 20 August 2025 at 20:00 PDT until 21 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jul 09, 2025 - 20:45 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 27, 2025 20:00 - Aug 28, 2025 00:00 PDT

        Twilio is conducting a planned maintenance from 27 August 2025 at 20:00 PDT until 28 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jul 09, 2025 - 20:45 PDT

        United Kingdom Voice Carrier Partner Maintenance Sep 1, 2025 16:00-22:00 PDT

        Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 01 September 2025 at 16:00 PDT until 01 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United Kingdom mobile phone numbers.
        Posted on Jul 29, 2025 - 16:05 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Aug 3, 2025
        SMS Delivery Delays to Bouygues Telecom in France
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom in France. This incident has been resolved.
        Aug 3, 19:29 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 3, 17:29 PDT
        Update - We are continuing to experience SMS delivery delays to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 3, 13:27 PDT
        Update - We continue to experience SMS delivery delays to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 3, 09:27 PDT
        Update - We are still experiencing SMS delivery delays to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 3, 07:35 PDT
        Investigating - We are experiencing SMS delivery delays to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 3, 06:41 PDT
        Inbound Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland
        Resolved - The issue affecting inbound call failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland has been resolved, and the service is functioning normally at this time.
        Aug 3, 14:23 PDT
        Update - We continue to see recovery for inbound call failures to a Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 3, 12:35 PDT
        Monitoring - We have started seeing recovery for inbound call failures to a Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 3, 11:35 PDT
        Update - We continue to see inbound call failures to a Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Aug 3, 11:31 PDT
        Update - We are still continuing to see inbound call failures to a Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 3, 07:32 PDT
        Update - We are continuing to see inbound call failures to a Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 3, 05:40 PDT
        Identified - The issue causing inbound call failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 3, 04:46 PDT
        Transcriptions for Voicemail Through VoiceBase are Delayed
        Resolved - The issue with delayed Voice Recording transcripts through VoiceBase has been resolved and is operating normally at this time.
        Aug 3, 13:28 PDT
        Monitoring - Our engineering team are seeing recovery regarding the issue with delayed Voice Recording transcripts through VoiceBase. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Aug 3, 12:28 PDT
        Investigating - Our engineers have identified the issue with delayed Voice Recording transcripts through VoiceBase and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 3, 09:23 PDT
        Update - We are continuing to work on a fix for this issue.
        Aug 3, 07:28 PDT
        Identified - Our engineers have identified the issue with delayed Voice Recording transcripts through VoiceBase and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 3, 06:28 PDT
        Investigating - Our monitoring systems have detected a potential issue with voicebase callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 3, 06:12 PDT
        Aug 2, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 2, 22:40 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 2, 13:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 August 2025 at 13:00 PDT until 02 August 2025 at 22:40 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jul 30, 03:04 PDT
        Pakistan SMS Carrier Maintenance - Jazz
        Completed - The scheduled maintenance has been completed.
        Aug 2, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 2, 13:00 PDT
        Scheduled - The Jazz network in Pakistan is conducting a planned maintenance from 02 August 2025 at 13:00 PDT until 02 August 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jazz Pakistan handsets.
        Jul 31, 06:49 PDT
        SMS Delivery Delays to AmericaNet Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to AmericaNet network in Brazil. This incident has been resolved.
        Aug 2, 02:46 PDT
        Update - We are observing recovery SMS delivery delays when sending messages to AmericaNet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 2, 00:52 PDT
        Monitoring - We are observing recovery SMS delivery delays when sending messages to AmericaNet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 23:08 PDT
        Update - We are experiencing SMS delivery delays when sending messages to AmericaNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 1, 19:56 PDT
        Update - We are experiencing SMS delivery delays when sending messages to AmericaNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 18:08 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to AmericaNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 1, 17:11 PDT
        SMS Delivery Delays and Failures to LG U+ Network in South Korea
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to LG U+ network in South Korea. This incident has been resolved.
        Aug 2, 01:36 PDT
        Monitoring - We are observing recovery in delivery delays when sending messages to the LG U+ Network in South Korea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 23:35 PDT
        Update - We are experiencing SMS delivery delays when sending messages to LG U+ Network in South Korea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 1, 22:49 PDT
        Update - We are experiencing SMS delivery delays when sending messages to LG U+ Network in South Korea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 20:59 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to LG U+ Network in South Korea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 1, 20:12 PDT
        Aug 1, 2025
        Account Security US Verizon API Issue
        Resolved - The issue affecting an issue with account security for US Verizon API requests has been resolved, and the service is functioning normally at this time.
        Aug 1, 20:01 PDT
        Update - Account security for US Verizon API requests is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 18:10 PDT
        Monitoring - Account security for US Verizon API requests is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 16:05 PDT
        Update - We are continuing to investigate an issue with account security for US Verizon API requests. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Aug 1, 14:47 PDT
        Investigating - We are investigating an issue with account security for US Verizon API requests. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 12:46 PDT
        Update - We are investigating an issue with account security for US Verizon API requests. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 12:46 PDT
        Identified - Our monitoring systems have detected a potential issue with AccSec - US Verizon API Errors. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 1, 11:35 PDT
        Inbound Call Failures From Subscribers To Portugal Twilio Phone Numbers
        Resolved - The issue affecting inbound call failures from subscribers to Portugal Twilio phone numbers has been resolved, and the service is functioning normally at this time.
        Aug 1, 09:37 PDT
        Monitoring - We have started seeing recovery for inbound call failures from subscribers to Portugal Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 07:38 PDT
        Update - We continue to observe call failures from subscribers to Portugal Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Aug 1, 05:37 PDT
        Investigating - We are observing call failures from subscribers to Portugal Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 1, 04:45 PDT
        Twilio.com Login Returns 404 Error
        Resolved - Twilio login error has been resolved and login page is operating normally at this time.
        Aug 1, 08:50 PDT
        Update - Twilio login is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 1, 08:35 PDT
        Update - Twilio login is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 1, 08:04 PDT
        Update - Twilio login is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 1, 07:34 PDT
        Monitoring - Twilio login is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 1, 07:03 PDT
        Investigating - Our monitoring systems have detected a potential issue with Twilio login. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Aug 1, 05:48 PDT
        SMS Delivery Delays to T-Mobile in Netherlands
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in the Netherlands. This incident has been resolved.
        Aug 1, 08:21 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in the Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 06:24 PDT
        Update - We continue to experience SMS delivery delays when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 1, 02:13 PDT
        Update - We continue to experience SMS delivery delays when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 31, 22:20 PDT
        Update - We continue to experience SMS delivery delays when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 20:20 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 19:20 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 1, 08:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 1, 06:00 PDT
        Update - This planned maintenance has been cancelled, and a new date has not yet been determined. We will provide an update once the maintenance has been rescheduled. Thank you!

        ===========================
        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
        Jul 31, 20:36 PDT
        Scheduled - Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
        Jun 24, 20:18 PDT
        SMS Delivery Delays and Failures to Claro in Argentina
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Argentina. This incident has been resolved.
        Aug 1, 06:52 PDT
        Update - We continue to observe recovery in SMS delivery delays and failures when sending messages to Claro in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 04:59 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Claro in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 03:16 PDT
        Update - We continue to observe SMS delivery delays and failures when sending messages to Claro in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 01:24 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Claro in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 1, 00:33 PDT
        SMS Delivery Failures & Delays on Ooredoo Network in Myanmar
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo network in Myanmar. This incident has been resolved.
        Aug 1, 02:08 PDT
        Update - We continue to observe successful SMS delivery to the Ooredoo network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 1, 00:49 PDT
        Monitoring - We are observing successful SMS delivery to the Ooredoo network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 23:07 PDT
        Update - We continue to experience SMS delivery failures & delays on Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jul 31, 06:55 PDT
        Update - We continue to experience SMS delivery failures & delays on Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jul 30, 14:48 PDT
        Update - We continue to experience SMS delivery failures & delays on Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 30, 06:46 PDT
        Update - We continue to experience SMS delivery failures & delays on Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 30, 02:49 PDT
        Update - We continue to experience SMS delivery failures & delays on Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 01:02 PDT
        Investigating - We are experiencing SMS delivery failures & delays on Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 00:16 PDT
        SMS Delivery Delays to Telefonica in Colombia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
        Aug 1, 01:51 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 23:56 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 23:53 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 22:53 PDT
        Jul 31, 2025
        Twilio Voice Maintenance
        Completed - This planned maintenance has been cancelled, and a new date has not yet been determined. We will provide an update once the maintenance has been rescheduled. Thank you!

        ==================================
        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
        Jul 31, 20:35 PDT
        Scheduled - Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
        Jun 24, 20:13 PDT
        Twilio Flex Maintenance
        Completed - This planned maintenance has been cancelled, and a new date has not yet been determined. We will provide an update once the maintenance has been rescheduled. Thank you!

        ================================
        Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
        Jul 31, 20:34 PDT
        Scheduled - Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
        Jun 26, 22:20 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jul 31, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 31, 14:01 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 31 July 2025 at 14:00 PDT until 31 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jul 29, 06:03 PDT
        Outbound Call Failures From a Subset of Twilio's Phone Numbers to KPN Netherlands
        Resolved - The issue affecting outbound calls from a subset of Twilio's phone numbers to KPN Netherlands has been resolved, and the service is functioning normally at this time.
        Jul 31, 14:48 PDT
        Update - We are continuing to see recovery for outbound call failures from a subset of Twilio's phone numbers to KPN Netherlands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 12:48 PDT
        Update - We are continuing to see recovery for outbound call failures from a subset of Twilio's phone numbers to KPN Netherlands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 10:47 PDT
        Monitoring - We have started seeing recovery for outbound call failures from a subset of Twilio's phone numbers to KPN Netherlands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 08:54 PDT
        Update - We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 06:56 PDT
        Investigating - We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 06:00 PDT
        SMS Delivery Receipts Delays to Multiple Networks in Multiple Countries in Latin America
        Resolved - We are no longer experiencing delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. This incident has been resolved.
        Jul 31, 14:30 PDT
        Update - We are observing recovery in delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 12:31 PDT
        Monitoring - We are observing recovery in delivery report delays from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 10:30 PDT
        Update - We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti, Metfone Network in Cambodia, Tigo Network in Bolivia and Bitel Network in Peru. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 09:15 PDT
        Update - We are continuing to experience delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 08:41 PDT
        Investigating - We are experiencing delays in receiving message delivery reports from Natcom Network in Haiti. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 07:47 PDT
        SMS Delivery Report Delays to Lancelot in Belgium 206-58 via a Subset of Longcodes
        Resolved - We are no longer experiencing delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. This incident has been resolved.
        Jul 31, 14:09 PDT
        Monitoring - We are observing recovery in SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 12:10 PDT
        Update - We are continuing to experience delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 11:50 PDT
        Update - We are experiencing delays in receiving SMS delivery reports for messages to Lancelot in Belgium 206-58 via a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 11:09 PDT
        Investigating - Our monitoring systems have detected a potential issue with delivery report delays in Belgium. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 31, 11:05 PDT
        Spain SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 31, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 31, 13:00 PDT
        Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 31 July 2025 at 13:00 PDT until 31 July 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Spain handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 31, 04:29 PDT
        Twilio Console Failing To Load TaskRouter From Search Box
        Resolved - We have fully investigated the issue detected by our automated alert regarding the Twilio Console failing to load TaskRouter from the search box. It was determined that this is a bug and not an incident causing customer impact. All systems are operational at this time.
        Jul 31, 13:51 PDT
        Investigating - Our monitoring systems have detected a potential issue Twilio console failing to load TaskRouter from search box. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 31, 13:25 PDT
        Twilio Console Failing to Load Conversations pages
        Resolved - The issue causing the Twilio Console to fail to load Conversations pages has been resolved and the Twilio Console is operating normally at this time.
        Jul 31, 13:28 PDT
        Monitoring - Twilio Console Conversations pages are now operating normally. We will continue to monitor for system stability and will provide another update in 30 mins or as soon as more information becomes available.
        Jul 31, 13:01 PDT
        Update - We are investigating an issue causing the Twilio Console to fail to load Conversations pages. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 12:22 PDT
        Investigating - Our monitoring systems have detected a potential issue in the Twilio console failing to load conversations pages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 31, 12:16 PDT
        Inbound Call Failures to Dominican Republic Twilio Phone Numbers
        Resolved - The issue affecting inbound calls to Twilio Dominican Republic phone numbers has been resolved, and the service is functioning normally at this time.
        Jul 31, 07:59 PDT
        Monitoring - We have started seeing recovery for inbound calls to Twilio Dominican Republic phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 06:58 PDT
        Update - We continue to experience call failures to Dominican Republic Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 31, 03:03 PDT
        Update - We continue to experience call failures to Dominican Republic Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 01:04 PDT
        Investigating - The issue causing inbound call failures to Twilio Dominican Republic phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
        Jul 31, 00:17 PDT
        SMS Delivery Failures to and From Multiple Networks in Argentina via Subset of Short Codes
        Resolved - We are no longer experiencing delivery report delays when sending messages to multiple networks in Argentina via subset of shortcodes. This incident has been resolved.
        Jul 31, 06:39 PDT
        Monitoring - We are observing successful SMS delivery to multiple networks in Argentina via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 04:41 PDT
        Update - We have identified that we are now experiencing SMS delivery failures to and from multiple networks in Argentina over a subset of short codes. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 30, 21:01 PDT
        Update - We have identified that we are now experiencing SMS delivery failures to and from multiple networks in Argentina over a subset of short codes. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 30, 17:05 PDT
        Update - We continue to experience SMS delivery report delay when sending messages to multiple networks in Argentina via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 15:21 PDT
        Investigating - We are experiencing SMS delivery report delay when sending messages to multiple networks in Argentina via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 14:21 PDT
        Issues With Inbound Messages From Subscribers in Australia
        Resolved - The issue affecting Inbound message Failures to Twilio Phone Numbers in Australia has been resolved, and the service is functioning normally at this time.
        Jul 31, 04:48 PDT
        Monitoring - We have started seeing recovery for the issue for inbound message failures to a subset of Twilio Phone Numbers in Australia. Customers should no longer experience issues in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 03:07 PDT
        Update - We continue to experience inbound message failures to a subset of Twilio Phone Numbers in Australia. Customers may experience issues in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 01:18 PDT
        Update - We are experiencing inbound message failures to a subset of Twilio Phone Numbers in Australia. Customers may experience issues in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 00:27 PDT
        Investigating - Our monitoring systems have detected a potential issue in receiving messages from subscribers in Australia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 31, 00:00 PDT
        SMS Delivery Failures to Multiple Networks in Mexico via Subset of Twilio Numbers
        Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Mexico. This incident has been resolved.
        Jul 31, 04:06 PDT
        Monitoring - We are observing successful SMS delivery sending messages to multiple networks in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 02:16 PDT
        Investigating - We are experiencing SMS delivery failures when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 01:24 PDT
        SMS Outbound Delivery Delays and Failures to Multiple Networks in France
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in France. This incident has been resolved.
        Jul 31, 03:37 PDT
        Monitoring - We are observing successful SMS delivery to multiple networks in France. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 31, 01:47 PDT
        Update - We are experiencing SMS delivery failures and delays sending messages to multiple networks in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 31, 00:59 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures in France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 31, 00:49 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 31, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 30, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 30 July 2025 at 23:00 PDT until 31 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 30, 16:23 PDT
        Thailand SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 31, 02:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 31, 01:01 PDT
        Scheduled - Our SMS carrier partner in Thailand is conducting a planned maintenance from 31 July 2025 at 01:00 PDT until 31 July 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Thailand handsets.
        Jul 11, 05:37 PDT
        Mexico SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 31, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 30, 23:01 PDT
        Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 30 July 2025 at 23:00 PDT until 31 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 30, 17:19 PDT
        SMS Delivery Delays to Drillisch 1&1 Network in Germany
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. This incident has been resolved.
        Jul 31, 00:53 PDT
        Update - We are observing recovery in SMS delivery delays to Drillisch 1&1 network in Germany. We will continue monitoring the services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 23:07 PDT
        Monitoring - We are observing recovery in SMS delivery delays to Drillisch 1&1 network in Germany. We will continue monitoring the services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 21:07 PDT
        Update - We continue to experience SMS delivery delays to Drillisch 1&1 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 30, 17:07 PDT
        Update - We continue to experience SMS delivery delays to Drillisch 1&1 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 15:02 PDT
        Investigating - We are experiencing SMS delivery delays to Drillisch 1&1 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 14:01 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 31, 00:00 PDT
        Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
        Jul 8, 16:42 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 2, 20:00 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 02 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 July 2025 at 20:00 PDT until 03 July 2025 at 00:00 PDT

        09 July 2025 at 20:00 PDT until 10 July 2025 at 00:00 PDT [CANCELLED]

        16 July 2025 at 20:00 PDT until 17 July 2025 at 00:00 PDT

        23 July 2025 at 20:00 PDT until 24 July 2025 at 00:00 PDT

        30 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT
        Jul 1, 14:58 PDT
        Jul 30, 2025
        SMS Delivery Delays to Multiple Networks in Brazil
        Resolved - We are no longer experiencing SMS delivery report delay when sending messages to multiple networks in Brazil. This incident is resolved.
        Jul 30, 22:08 PDT
        Monitoring - We are observing recovery in SMS delivery report delay when sending messages to multiple networks in Brazil. We will continue monitoring the services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 20:19 PDT
        Investigating - We are experiencing SMS delivery report delay when sending messages to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 19:24 PDT
        Call Failures to and From a Subset of Twilio's Numbers in Chile
        Resolved - We no longer observe call failures to a subset of Twilio's numbers in Chile. This incident is resolved.
        Jul 30, 22:05 PDT
        Update - We have started seeing recovery for calls to a subset of Twilio's numbers in Chile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 20:16 PDT
        Update - We have started seeing recovery for calls to a subset of Twilio's numbers in Chile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 18:16 PDT
        Update - We have started seeing recovery for calls to a subset of Twilio's numbers in Chile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 16:16 PDT
        Update - We have started seeing recovery for calls to a subset of Twilio's numbers in Chile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 14:16 PDT
        Monitoring - We have started seeing recovery for calls to a subset of Twilio's numbers in Chile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 12:10 PDT
        Update - We continue to observe call failures to a subset of Twilio's numbers in Chile. We continue working with our carrier partner to resolve the issue. We will provide an update in 24 hours or as soon as more information becomes available.
        Jul 29, 19:57 PDT
        Update - We continue observing call failures to a subset of Twilio's numbers in Chile. We continue working with our carrier partner to resolve the issue. We will provide an update in 16 hours or as soon as more information becomes available.
        Jul 29, 04:10 PDT
        Update - We continue observing call failures to a subset of Twilio's numbers in Chile. We continue working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
        Jul 28, 20:30 PDT
        Update - We continue observing call failures to a subset of Twilio's numbers in Chile. We continue working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
        Jul 28, 16:30 PDT
        Update - We are still observing call failures to a subset of Twilio's numbers in Chile. We continue working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
        Jul 28, 14:40 PDT
        Investigating - We are observing call failures to a subset of Twilio's numbers in Chile. We are currently working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 28, 13:49 PDT
        Organization service is seeing 5xx
        Resolved - We no longer experience 5xx errors in Organization Service. This incident has been resolved.
        Jul 30, 21:40 PDT
        Investigating - We are experiencing 5xx errors in Organization Service. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 20:55 PDT
        Call Failures From Subscribers to Norway Twilio Phone Numbers
        Resolved - We no longer experience call failures from subscribers to Norway Twilio phone numbers. This incident is resolved.
        Jul 30, 21:38 PDT
        Monitoring - We are observing recovery in call failures from subscribers to Norway Twilio phone numbers. We will continue monitoring the services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 19:45 PDT
        Update - We continue to experience call failures from subscribers to Norway Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 17:48 PDT
        Investigating - We are observing call failures from subscribers to Norway Twilio phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 16:48 PDT
        Call Failures to a Subset of Twilio Phone Numbers in Germany
        Resolved - We no longer experience call failures to a subset of Twilio phone numbers in Germany. This incident is resolved.
        Jul 30, 19:03 PDT
        Update - We continue to experience call failures to a subset of Twilio phone numbers in Germany. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Jul 30, 17:08 PDT
        Investigating - We are observing call failures to a subset of Twilio phone numbers in Germany. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 16:01 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jul 30, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 14, 13:01 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 14 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT

        16 July 2025 at 13:00 PDT until 16 July 2025 at 17:00 PDT

        21 July 2025 at 13:00 PDT until 21 July 2025 at 17:00 PDT

        23 July 2025 at 13:00 PDT until 23 July 2025 at 17:00 PDT

        28 July 2025 at 13:00 PDT until 28 July 2025 at 17:00 PDT

        30 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT
        Jul 10, 07:19 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Jul 30, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 30, 13:00 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 30 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Jul 27, 08:12 PDT
        AccSec API Latency to US
        Resolved - Twilio AccSec API was degraded for 3 hours and 24 minutes between 08:25 and 11:49 Pacific Time on 07/30/2025. During this period of time customers may have experienced API latency to US. The issue has now been resolved.
        Jul 30, 15:49 PDT
        SMS Delivery Failures on Metfone / Viettel / Beeline / Sotelco Network in Cambodia
        Resolved - We are no longer experiencing SMS delivery failure for messages on Metfone, Viettel, Beeline & Sotelco network in Cambodia. This incident has been resolved.
        Jul 30, 10:54 PDT
        Monitoring - We are observing successful SMS delivery for messages on Metfone, Viettel, Beeline & Sotelco network in Cambodia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 08:59 PDT
        Update - We continue to experience SMS delivery failures for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 30, 06:45 PDT
        Update - We continue to experience SMS delivery failures for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 30, 02:48 PDT
        Update - We continue to experience SMS delivery failure for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 01:00 PDT
        Investigating - We are experiencing SMS delivery failure for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 30, 00:07 PDT
        Call Failures to a subset of Twilio's Numbers in Mexico
        Resolved - On July 29, 2025, Twilio Voice experienced call failures in Mexico from 6:46 AM to 10:52 AM PT. Some customers calling between certain numbers within Mexico were impacted. The issue is now resolved.
        Jul 30, 09:22 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice . We will follow up and provide customer impact details within 2 hours.
        Jul 30, 08:49 PDT
        SMS Delivery Failures to U Mobile in Malaysia
        Resolved - We are no longer experiencing SMS delivery failures when sending messages to U Mobile network in Malaysia. This incident has been resolved.
        Jul 30, 07:30 PDT
        Monitoring - We are observing successful SMS delivery to U Mobile network in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 05:35 PDT
        Update - We continue to experience SMS delivery failures when sending messages to U Mobile network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 30, 02:18 PDT
        Update - We continue to experience SMS delivery failures when sending messages to U Mobile network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 00:21 PDT
        Investigating - We are experiencing SMS delivery failures when sending messages to U Mobile network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 29, 23:33 PDT
        SMS Delivery Delays to AmericaNet Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to AmericaNet network in Brazil. This incident has been resolved.
        Jul 30, 04:18 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to AmericaNet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 02:32 PDT
        Update - We continue to experience SMS delivery delays when sending messages to AmericaNet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide the next update in 2 hours or as soon as more information becomes available.
        Jul 30, 00:43 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to AmericaNet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 29, 23:49 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 30, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 29 July 2025 at 23:00 PDT until 30 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
        Jul 28, 12:35 PDT
        Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL
        Completed - The scheduled maintenance has been completed.
        Jul 30, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 22:00 PDT
        Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 29 July 2025 at 22:00 PDT until 30 July 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 29, 00:22 PDT
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Jul 30, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 08:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 29 July 2025 at 08:00 PDT until 30 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jul 24, 07:33 PDT
        Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2
        Resolved - The issue affecting an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2 has been resolved and Flex is operating normally at this time.
        Jul 30, 00:01 PDT
        Update - We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Jul 29, 02:53 PDT
        Update - We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Jul 27, 09:11 PDT
        Update - We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Jul 26, 09:11 PDT
        Update - We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Jul 25, 09:10 PDT
        Update - We have deployed a permanent code fix to address this issue as part of today's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.
        Jul 24, 09:10 PDT
        Update - We deployed a temporary fix on the 19th to mitigate impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 24, 08:32 PDT
        Update - We deployed a temporary fix on the 19th to mitigate impact. We're continuing to monitor and will do so until we make a permanent fix available tomorrow.
        Jul 23, 09:01 PDT
        Monitoring - We deployed a temporary fix on the 19th to mitigate impact. We’re continuing to monitor and will do so until we apply a permanent fix tomorrow.
        Jul 23, 08:31 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Jul 23, 02:57 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Jul 22, 03:01 PDT
        Identified - We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Jul 21, 03:10 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Jul 20, 23:57 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
        Jul 19, 23:57 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 16 hours or when more information becomes available.
        Jul 19, 08:05 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.
        Jul 19, 00:09 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.
        Jul 18, 18:05 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.
        Jul 18, 15:58 PDT
        Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.
        Jul 18, 15:22 PDT
        Investigating - Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 18, 15:01 PDT
        Jul 29, 2025
        Twilio Flex - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 29, 23:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 21:00 PDT
        Scheduled - We’re conducting a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025. During the maintenance window, the team will be migrating data to the new cluster. There will be two cluster reboots (about 10 seconds each) during this time. Customers may experience the following during the two cluster reboots:

        -Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.

        -Customers that are already logged in may be logged out from Flex UI or webchat.

        -Customers using webchat may be unable initiate new sessions or see disruptions to their existing sessions (token refresh failure).

        Customers should be able re-login after the impact period in case of login failure during the maintenance window.
        Jul 9, 08:15 PDT
        Twilio Flex - Maintenance
        Resolved - We’re creating the notification comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025. Since the reboot have been completed, we’re resolving this proactive communication. Systems are operational.
        Jul 29, 23:22 PDT
        Monitoring - We’re creating this proactive comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025.
        We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
        -Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
        -Customers that are already logged in may be logged out from Flex UI or Webchat.
        -Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
        -Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
        Jul 29, 22:45 PDT
        Ukraine SMS Carrier Maintenance - life:)
        Completed - The scheduled maintenance has been completed.
        Jul 29, 20:09 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 14:01 PDT
        Scheduled - The life:) network in Ukraine is conducting a planned maintenance from 29 July 2025 at 14:00 PDT until 29 July 2025 at 20:09 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
        Jul 23, 07:37 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jul 29, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 13:01 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 29 July 2025 at 13:00 PDT until 29 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jul 25, 07:40 PDT
        MMS Delivery Delays Affecting a Subset of Short Code Senders and Carriers
        Resolved - We are no longer experiencing MMS delivery delays affecting a subset of short code senders and carriers. This incident has been resolved.
        Jul 29, 15:55 PDT
        Monitoring - We are observing recovery in MMS delivery delays affecting a subset of short code senders and carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 29, 13:59 PDT
        Update - We are noticing MMS delivery delays affecting a subset of short code senders and carriers. Our engineering team are actively investigating the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 29, 12:59 PDT
        Investigating - We're currently receiving timeouts from Vibes when sending MMS requests, which could result in delays or failures delivering outbound MMS messages via that provider.
        Jul 29, 12:53 PDT
        SMS Delivery Delays From/to Subset of Longcodes and Shortcodes to Multiple US Networks
        Resolved - We are no longer experiencing SMS delivery delays From/To a subset of long codes and short codes to Multiple US Networks. This incident has been resolved.
        Jul 29, 15:30 PDT
        Monitoring - We are observing recovery in SMS delivery delays From/To a subset of long codes and short codes to Multiple US Networks. We will continue monitoring the service to ensure a full recovery, and provide another update in 2 hours or as soon as more information becomes available.
        Jul 29, 13:37 PDT
        Investigating - We are experiencing SMS delivery delays From/To a subset of long codes and short codes to Multiple US Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 29, 13:00 PDT
        Spain SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 29, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 13:00 PDT
        Scheduled - Our SMS carrier partner in Spain is conducting an emergency maintenance from 29 July 2025 at 13:00 PDT until 29 July 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lleida Spain handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 29, 07:32 PDT
        Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account
        Resolved - We are no longer experiencing issues when customers attempt to upgrade their account from trial accounts. If you previously encountered an error while upgrading, please retry the process. This incident has been resolved.
        Jul 29, 13:10 PDT
        Investigating - We are currently investigating reports of issues affecting some customers when attempting to upgrade their account from trial accounts. Our engineering team is working to identify the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 29, 12:39 PDT
        A Subset of Customers Is Experiencing Errors With GET Requests to Calls
        Resolved - We are no longer experiencing errors with GET requests to /Calls, impacting their ability to retrieve call data. This incident has been resolved.
        Jul 29, 12:25 PDT
        Update - A subset of customers is experiencing errors with GET requests to /Calls, impacting their ability to retrieve call data. Call creation and control are unaffected. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 29, 12:21 PDT
        Investigating - A subset of customers is experiencing errors with GET requests to Calls, impacting their ability to retrieve call data. Call creation and control are unaffected. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 29, 12:18 PDT
        Delay in Voice Call Pricing Updates
        Resolved - Delay in updating Voice pricing for calls has been resolved and Voice REST API is operating normally at this time.
        Jul 29, 11:53 PDT
        Update - Our Engineering team has identified the root cause of the delay in updating Voice pricing for calls. Remediation steps have been implemented, and we are now observing signs of recovery. We are closely monitoring the system to ensure continued stability. We will provide an update in 24 hours or as soon as more information becomes available.
        Jul 28, 18:25 PDT
        Monitoring - Our Engineering team has identified the root cause of the delay in updating Voice pricing for calls. Remediation steps have been implemented, and we are now observing signs of recovery. We are closely monitoring the system to ensure continued stability. We will provide an update in 2 hours or as soon as more information becomes available.
        Jul 28, 16:25 PDT
        Update - Our Engineering team has identified the problem causing the delay in updating Voice pricing for calls. The team has implemented the remediations and are starting to see recovery. We will provide an update in 4 hours or as soon as more information becomes available.
        Jul 28, 15:40 PDT
        Identified - Our Engineering team has identified the problem causing the delay in updating Voice pricing for calls. The team has implemented the remediations and are starting to see recovery. We will provide an update in 2 hours or as soon as more information becomes available.
        Jul 28, 13:40 PDT
        Update - We are currently experiencing a delay in updating voice call pricing. Our engineers are actively working with our carrier partner to resolve the issue. As a result, customers may not see updated prices for calls, recordings, and transcriptions at this time. We will provide an update in 2 hours or as soon as more information becomes available.
        Jul 28, 13:06 PDT
        Update - We are experiencing a delay in voice call pricing updates. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 28, 12:14 PDT
        Investigating - We are experiencing a delay in voice call pricing updates. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Jul 28, 12:14 PDT
        AccSec - T-Mobile API Errors
        Resolved - The issue affecting intermittent AccSec-T-Mobile API Errors has been resolved, and the service is functioning normally at this time.
        Jul 29, 09:58 PDT
        Monitoring - We have started seeing recovery for intermittent AccSec-T-Mobile API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 29, 06:08 PDT
        Update - We continue to investigate AccSec-T-Mobile API Errors. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
        Jul 29, 02:27 PDT
        Update - We continue to investigate AccSec-T-Mobile API Errors. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
        Jul 29, 00:33 PDT
        Investigating - We are investigating AccSec-T-Mobile API Errors. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Jul 28, 23:42 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jul 29, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 02:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 29 July 2025 at 02:00 PDT until 29 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
        Jul 17, 14:12 PDT
        SMS Delivery Delays to Bouygues Telecom Network in France via Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom network in France. This incident has been resolved.
        Jul 29, 03:35 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom network in France via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 29, 01:55 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom network in France via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 29, 01:03 PDT
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 29, 03:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 28, 23:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 28 July 2025 at 23:00 PDT until 29 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 28, 13:05 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 29, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 29, 01:01 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 29 July 2025 at 01:00 PDT until 29 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Jul 10, 14:24 PDT
        United States Account Security Carrier Partner Maintenance - Verizon Wireless
        Completed - The scheduled maintenance has been completed.
        Jul 29, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 28, 21:00 PDT
        Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 28 July 2025 at 21:00 PDT until 29 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 28, 10:52 PDT
        Jul 28, 2025
        RealtimeTranscription and Voice Gather Degraded
        Resolved - We are no longer experiencing issues with Real-time Transcription, Conversation Relay, and Voice Gather. This incident has been resolved following remediation efforts by our Speech-to-Text (STT) vendor, Google. This incident has been resolved.
        Jul 28, 16:08 PDT
        Monitoring - We are observing recovery across Real-time Transcription, Conversation Relay, and Voice Gather, following remediation efforts implemented by our Speech-to-Text (STT) vendor, Google. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 28, 14:13 PDT
        Update - We've identified an issue affecting Real-time Transcription, Conversation Relay, and Voice Gather, caused by elevated latency from our Speech-to-Text (STT) vendor, Google. Their team is working to isolate and resolve the problem, and we're actively coordinating with them. STT services not using Google remain fully operational. We'll share another update in 4 hours or sooner as more information becomes available.
        Jul 28, 12:39 PDT
        Update - Our engineers have identified the issue RealtimeTranscription, ConversationRelay, and Voice Gather Degraded. The Twilio team has identified the problem to a spike in latency in our STT vendor (Google). Their engineering team is currently working to isolate and remediate the problem. Twilio team is actively communicating with the Google team to resolve the problem. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Jul 28, 11:17 PDT
        Update - Our engineers have identified the issue RealtimeTranscription, ConversationRelay, and Voice Gather Degraded. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 28, 10:55 PDT
        Identified - Our engineers have identified the issue RealtimeTranscription, ConversationRelay, and Voice Gather Degraded. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 28, 10:24 PDT
        Investigating - Our monitoring systems have detected a potential issue with Gather speech TCBT tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 28, 10:00 PDT
        Russia SMS Carrier Maintenance - Win Mobile and Volna mobile
        Completed - The scheduled maintenance has been completed.
        Jul 28, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 28, 13:00 PDT
        Scheduled - The Win Mobile and Volna mobile networks in Russia are conducting a planned maintenance from 28 July 2025 at 13:00 PDT until 28 July 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile and Volna mobile Russia handsets.
        Jul 24, 12:09 PDT
        SMS Delivery Report Delays to O2 in Czech Republic
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to O2 in the Czech Republic. This incident has been resolved.
        Jul 28, 12:28 PDT
        Monitoring - We are observing recovery in SMS delivery report delays when sending messages to O2 in Czech Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 28, 10:28 PDT
        Investigating - We are experiencing SMS delivery report delays when sending messages to O2 in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 28, 09:37 PDT
        SMS Delivery Delays to Trinidad and Tobago Digicel Network
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Trinidad and Tobago Digicel Network. This incident has been resolved.
        Jul 28, 12:26 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Trinidad and Tobago Digicel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 28, 10:30 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Trinidad and Tobago Digicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 28, 09:33 PDT
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the Elevated 4xx errors for outbound messages issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jul 28, 09:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with Elevated 4xx errors for outbound messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 28, 09:17 PDT
        AccSec - T-Mobile API Errors
        Resolved - The issue affecting intermittent AccSec - T-Mobile API Errors has been resolved, and the service is functioning normally at this time.
        Jul 28, 08:23 PDT
        Monitoring - We have started seeing recovery for intermittent AccSec - T-Mobile API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jul 28, 06:45 PDT
        Update - We continue to investigate AccSec - T-Mobile API Errors. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 28, 05:53 PDT
        Update - We continue to investigate AccSec - T-Mobile API Errors. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 28, 02:08 PDT
        Update - We continue to investigate AccSec - T-Mobile API Errors. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 28, 00:14 PDT
        Update - We are investigating AccSec - T-Mobile API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 27, 23:34 PDT
        Update - We are continuing to investigate this issue.
        Jul 27, 23:29 PDT
        Investigating - We are investigating AccSec - T-Mobile API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 27, 23:21 PDT
        A Small Subset of US Short Codes Could Have Experienced Outbound Message Failures.
        Resolved - A small subset of US Shortcodes experienced service degradation for approximately 210 minutes between 5:00 PM and 8:30 PM Pacific Time on July 28, 2025. During this time, some customers may have encountered outbound message failures. The issue has since been fully resolved.
        Jul 28, 04:30 PDT
        SMS Delivery Delays to Cellcard Network in Cambodia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cellcard Network in Cambodia. This incident has been resolved.
        Jul 28, 02:19 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Cellcard Network in Cambodia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 28, 00:29 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellcard Network in Cambodia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 27, 22:37 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Cellcard Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 27, 14:37 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Cellcard Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 27, 10:33 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Cellcard Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 27, 08:37 PDT
        Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Cellcard. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 27, 07:40 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jul 28, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 27, 22:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 27 July 2025 at 22:00 PDT until 28 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jul 24, 15:52 PDT
        Jul 27, 2025
        SMS Delivery Failures To U Mobile Network In Malaysia
        Resolved - We are no longer experiencing SMS Delivery Failures to U Mobile Network In Malaysia. This incident has been resolved.
        Jul 27, 04:43 PDT
        Monitoring - We are observing successful SMS Delivery to U Mobile Network In Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 27, 02:56 PDT
        Update - We are continuing to experience SMS Delivery Failures to U Mobile Network In Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 27, 01:02 PDT
        Investigating - We are experiencing SMS Delivery Failures to U Mobile Network In Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 27, 00:09 PDT
        Jul 26, 2025
        Jul 25, 2025
        SMS Delivery Delay to Vodacom Network in Tanzania
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodacom Network in Tanzania. This incident has been resolved.
        Jul 25, 23:57 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vodacom Network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 22:10 PDT
        Update - We continue to experience SMS delivery delays when sending messages to the Vodacom Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 20:59 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to the Vodacom Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 25, 20:07 PDT
        SMS Delivery Delays to U Mobile Network in Malaysia
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to U Mobile Network in Malaysia.. This incident has been resolved.
        Jul 25, 18:11 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to U Mobile Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 16:15 PDT
        Update - We continue to experiencing SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 15:54 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 25, 14:53 PDT
        Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland
        Resolved - The issue affecting calls to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland has been resolved, and the service is functioning normally at this time.
        Jul 25, 15:43 PDT
        Update - We are observing recovery from call failures affecting a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We will continue to monitor the situation to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 13:42 PDT
        Monitoring - We are observing recovery from call failures affecting a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We will continue to monitor the situation to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 13:37 PDT
        Update - We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 25, 10:39 PDT
        Update - We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 25, 06:39 PDT
        Update - We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 04:39 PDT
        Investigating - We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 25, 03:42 PDT
        Pakistan SMS Carrier Maintenance - Jazz
        Completed - The scheduled maintenance has been completed.
        Jul 25, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 25, 13:00 PDT
        Scheduled - The Jazz network in Pakistan is conducting an emergency maintenance from 25 July 2025 at 13:00 PDT until 25 July 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jazz Pakistan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 25, 10:22 PDT
        SMS Delivery Failures to MTN Network in Zambia
        Resolved - We are no longer experiencing SMS delivery failure to the MTN Network in Zambia. This incident has been resolved.
        Jul 25, 09:04 PDT
        Monitoring - We are observing successful SMS delivery sending to the MTN Network in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 07:03 PDT
        Update - We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 25, 06:20 PDT
        Update - We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 25, 02:20 PDT
        Update - We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 00:31 PDT
        Investigating - We are experiencing SMS delivery failures sending to the MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 24, 23:38 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 25, 08:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 25, 06:02 PDT
        Scheduled - Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
        Jun 24, 20:31 PDT
        Twilio Flex Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 25, 08:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 25, 06:01 PDT
        Scheduled - Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
        Jun 26, 22:16 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 25, 08:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 25, 06:00 PDT
        Scheduled - Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
        Jun 24, 20:09 PDT
        SMS Delivery Failures to Multiple Networks in Spain via Subset Of Longcodes
        Resolved - We are no longer experiencing SMS delivery to multiple networks in Spain via a subset of long codes. This incident has been resolved.
        Jul 25, 06:35 PDT
        Update - We are observing successful SMS delivery to multiple networks in Spain via a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 05:50 PDT
        Monitoring - We are observing successful SMS delivery to multiple networks in Spain via a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 04:08 PDT
        Update - We are experiencing SMS delivery failures to Multiple Networks in Spain via Subset Of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 03:10 PDT
        Investigating - We are experiencing SMS delivery failures to Multiple Networks in Spain via Subset Of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 25, 02:12 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jul 25, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 24, 23:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 24 July 2025 at 23:00 PDT until 25 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jul 22, 15:12 PDT
        AccSec - Canada API Errors
        Resolved - The issue affecting with AccSec - Canada API Errors has been resolved, and the service is functioning normally at this time.
        Jul 25, 03:38 PDT
        Monitoring - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 25, 01:53 PDT
        Investigating - We are investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 25, 00:58 PDT
        SMS Delivery Delays to MTN Network in Multiple African Countries
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. This incident has been resolved.
        Jul 25, 01:13 PDT
        Monitoring - We are seeing signs of recovery in SMS delivery delays when sending messages to multiple MTN networks across several African countries, including Nigeria, Ghana, Uganda, and Benin. Our team will continue to monitor the service closely to ensure full restoration. We will provide another update in 2 hours or sooner if additional information becomes available.
        Jul 24, 23:29 PDT
        Update - We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 24, 14:35 PDT
        Update - We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 23, 14:41 PDT
        Update - We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 22, 22:42 PDT
        Update - We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 22, 14:36 PDT
        Update - We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple african countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 22, 10:37 PDT
        Update - We continue to experiencing SMS delivery delays to Multiple MTN Networks in Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 or as soon as more information becomes available.
        Jul 22, 08:37 PDT
        Investigating - We are experiencing SMS Delivery Delays to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 22, 07:48 PDT
        Spain SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 25, 00:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 24, 23:30 PDT
        Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 24 July 2025 at 23:30 PDT until 25 July 2025 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Spain handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jul 24, 08:42 PDT
        Jul 24, 2025
        SMS Delivery Failures to Volna Mobile in Russian Federation
        Resolved - We are no longer experiencing SMS Delivery Failures to Volna Mobile in Russian Federation. This incident has been resolved.
        Jul 24, 17:34 PDT
        Update - We are experiencing SMS Delivery Failures to Volna Mobile in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Jul 24, 16:35 PDT
        Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures to Volna Mobile in Russian Federation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 24, 16:33 PDT
        Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland
        Resolved - We are no longer experiencing Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.
        Jul 24, 17:06 PDT
        Update - We are observing recovery on Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 24, 15:12 PDT
        Monitoring - We are observing recovery on Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jul 24, 14:42 PDT
        Update - We are continuing to observe Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.
        Jul 24, 12:11 PDT
        Update - We are continuing to observe Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.
        Jul 24, 08:14 PDT
        Update - We are continuing to observe Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.
        Jul 24, 06:14 PDT
        Update - We are continuing to observe voice quality issues with a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.
        Jul 24, 05:46 PDT
        Investigating - We are continuing to observe voice quality issues with a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.
        Jul 24, 04:53 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jul 24, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 24, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 24 July 2025 at 14:00 PDT until 24 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jul 22, 03:02 PDT
        Delivery Delays and Failures to Claro Network in Nicaragua
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala.. This incident has been resolved.
        Jul 24, 15:14 PDT
        Update - We continue observing recovery in SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 24, 14:46 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 24, 12:48 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as additional information becomes available.
        Jul 24, 05:51 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as additional information becomes available.
        Jul 24, 01:52 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or soon as additional information becomes available.
        Jul 23, 23:55 PDT
        Investigating - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in an hour or soon as additional information becomes available.
        Jul 23, 22:55 PDT
        Update - We have identified recovery over Claro Network in Guatemala. We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 2 hours or sooner if additional information becomes available.
        Jul 23, 20:58 PDT
        Update - We are observing recovery with SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.
        Jul 23, 18:40 PDT
        Monitoring - We have identified recovery over Claro Network in Guatemala. We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 2 hours or sooner if additional information becomes available.
        Jul 23, 16:44 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.
        Jul 23, 13:22 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.
        Jul 22, 13:23 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.
        Jul 22, 11:58 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 16 hours or sooner if additional information becomes available.
        Jul 22, 05:08 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 8 hours or sooner if additional information becomes available.
        Jul 21, 21:11 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to multiple Claro Networks in Nicaragua, Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 21, 17:08 PDT
        Update - We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 21, 16:30 PDT
        Update - We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 21, 14:17 PDT
        Investigating - We continue experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 21, 13:12 PDT
        Monitoring - We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 21, 11:19 PDT
        Update - We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 21, 10:18 PDT
        Update - We are still experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 21, 08:17 PDT
        Investigating - We are experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 21, 07:17 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jul 24, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 24, 07:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 24 July 2025 at 07:00 PDT until 24 July 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets when sending via long codes and short codes.
        Jul 22, 10:47 PDT
        Call Failure To a Subset Of Twilio US Phone Numbers
        Resolved - The issue with call failures to a subset of Twilio US phone numbers has been resolved and after investigation we have identified that this incident is not having any customer impact and it is operating normally at this time.
        Jul 24, 13:15 PDT
        Update - We are observing call failures to a subset of Twilio US phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 24, 11:12 PDT
        Investigating - We are observing call failures to a subset of Twilio US phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 24, 10:12 PDT
        ConversationRelay: ElevenLabs TTS Latency
        Resolved - We are no longer experiencing delays with ConversationRelay: ElevenLabs TTS. This incident has been resolved.
        Jul 24, 10:24 PDT
        Update - Customers’ using ElevenLabs as the text-to-speech provider are seeing impact with longer text-to-speech generation. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 24, 09:58 PDT
        Update - Customers’ using ElevenLabs as the text-to-speech provider are seeing impact with longer text-to-speech generation. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 24, 08:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with ConversationRelay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 24, 08:47 PDT
        SMS Delivery Failures to Evatis Network in Djibouti
        Resolved - We are no longer experiencing SMS delivery failures to Evatis Network in Djibouti. This incident has been resolved.
        Jul 24, 05:05 PDT
        Monitoring - We are observing successful SMS delivery to Evatis Network in Djibouti. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 24, 03:09 PDT
        Update - We are still experiencing SMS delivery failures to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jul 23, 23:46 PDT
        Update - We are still experiencing SMS delivery failures to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jul 23, 19:46 PDT
        Update - We are still experiencing SMS delivery failures to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jul 23, 17:54 PDT
        Update - We are experiencing SMS delivery failures to Evatis Network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jul 23, 16:56 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to Evatis Network in Djibouti. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jul 23, 16:47 PDT
        United States SMS Carrier Maintenance - US Cellular Corp.
        Completed - The scheduled maintenance has been completed.
        Jul 24, 03:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 23, 21:30 PDT
        Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 23 July 2025 at 21:30 PDT until 24 July 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
        Jul 18, 06:16 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jul 24, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jul 23, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 July 2025 at 23:00 PDT until 24 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
        Jul 21, 13:12 PDT
        Jul 23, 2025
        Jul 22, 2025
        Jul 21, 2025
        Jul 20, 2025
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