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Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Requests To AvailablePhoneNumbers Are Failing
      Update - Our engineers have identified the issue where API requests to AvailablePhoneNumbers endpoint are failing and. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 22, 2023 - 05:57 PDT
      Investigating - Our monitoring systems have detected a potential issue with Requests to Available Phone Numbers failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 22, 2023 - 05:41 PDT
      Inbound Message Delivery Failure To A Subset Of Twilio's Denmark Phone Numbers
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 22, 2023 - 02:20 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 21, 2023 - 02:25 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 20, 2023 - 02:26 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 19, 2023 - 02:27 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 18, 2023 - 02:31 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 17, 2023 - 02:34 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 16, 2023 - 02:29 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 15, 2023 - 02:40 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 14, 2023 - 10:49 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 14, 2023 - 06:52 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 13, 2023 - 22:58 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 13, 2023 - 19:07 PDT
      Update - We are continuing to experience inbound SMS message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 2023 - 17:15 PDT
      Investigating - We are experiencing inbound message failures to a subset of Twilio Denmark long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 2023 - 16:16 PDT
      Error 53113 “Room Exists” When Creating Video Rooms via API
      Update - A subset of customers might receive 53113 - “Room exists” error when creating video rooms via API, if rooms with the same name were previously created. As a workaround, customers can create rooms with different names. Our engineers implemented temporary measures to make this issue less frequent until a permanent solution is created. We will provide another update in 72 hours or as soon as more information becomes available.
      Mar 20, 2023 - 09:19 PDT
      Update - Some customers might receive 53113 - “Room exists” error when creating video rooms via API, if rooms with the same name were previously created. As a workaround, customers can create rooms with different names. Our engineers implemented temporary measures to make this issue less frequent until a permanent solution is created. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 19, 2023 - 09:13 PDT
      Investigating - Our monitoring systems have detected a potential issue with Rooms. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 19, 2023 - 08:41 PDT
      Twilio WhatsApp Messaging Scheduled Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 2023 - 03:00 PDT
      Scheduled - Twilio is conducting a planned maintenance beginning 20 March 2023 at 03:00 PDT until 25 March 2023 at 03:00 PDT. During the maintenance window, WhatsApp senders may each experience downtimes of up to 15 minutes, which can result in delayed deliveries for WhatsApp messages sent to/from these senders during this brief period.
      A2P 10DLC Campaign Vetting Delays
      Update - We continue to face delays while vetting 10DLC campaigns. A third party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Customers are able to submit their Campaign requests. However, reviews are expected to take longer. Twilio continues to escalate the situation and work with the provider to help expedite this process. We will provide updates as soon as more information becomes available.
      Mar 03, 2023 - 06:31 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 15 business days approximately until the situation is resolved. Twilio is working with the provider to help expedite this process. We will provide another update on 03/03/2023 at 10:45 am Pacific Time or as soon as more information becomes available.
      Feb 24, 2023 - 07:56 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 15 business days approximately until the situation is resolved. Twilio is working with the provider to help expedite this process. We will provide another update every 7 days. Next update will be provided on 02/24/2023 at 10:45 am Pacific Time or as soon as more information becomes available.
      Feb 17, 2023 - 10:48 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 16, 2023 - 23:35 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 15, 2023 - 23:37 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 14, 2023 - 23:50 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 13, 2023 - 23:50 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 12, 2023 - 23:50 PST
      Update - We continue to face delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 11, 2023 - 23:58 PST
      Update - We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 10, 2023 - 23:58 PST
      Update - We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 09, 2023 - 23:58 PST
      Update - We are continuing to investigate this issue.
      Feb 09, 2023 - 00:00 PST
      Update - We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in next 24 hours or as soon as more information becomes available.
      Feb 08, 2023 - 23:57 PST
      Update - We are currently facing delays while vetting 10DLC campaigns. A 3rd party agency is reviewing campaigns manually and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take over 7 days until the situation is resolved. Twilio is working with the provider to help expedite this process. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Feb 08, 2023 - 11:50 PST
      Investigating - We've become aware of a potential issue with A2P 10DLC campaign reviews, facing delays due to high volume. Our engineering team has been alerted and is actively investigating. We will update as soon as we have additional information.
      Feb 08, 2023 - 11:34 PST
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 02, 2023 - 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 02 March 2023 at 12:00 PST until 29 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      02 March 2023 at 12:00 PST until 02 March 2023 at 16:00 PST


      06 March 2023 at 12:00 PST until 06 March 2023 at 16:00 PST


      09 March 2023 at 12:00 PST until 09 March 2023 at 16:00 PST


      13 March 2023 at 13:00 PDT until 13 March 2023 at 17:00 PDT


      15 March 2023 at 13:00 PDT until 15 March 2023 at 17:00 PDT


      20 March 2023 at 13:00 PDT until 20 March 2023 at 17:00 PDT


      22 March 2023 at 13:00 PDT until 22 March 2023 at 17:00 PDT


      27 March 2023 at 13:00 PDT until 27 March 2023 at 17:00 PDT


      29 March 2023 at 13:00 PDT until 29 March 2023 at 17:00 PDT
      PROGRAMMABLE MESSAGING Under Maintenance
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Under Maintenance
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING ? Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Degraded Performance
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Degraded Performance
      Group Rooms Degraded Performance
      Peer-to-Peer Rooms Degraded Performance
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Degraded Performance
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alerts Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Operational
      SMS, APAC Operational
      SMS, Europe Degraded Performance
      SMS, Middle East & Africa Operational
      SMS Delivery Notifications & Status Callbacks Operational
      MMS Delivery Notifications & Status Callbacks Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      FRONTLINE Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Japan SMS Carrier Maintenance - NTT DOCOMO Mar 22, 2023 09:40-11:10 PDT
      The NTT DOCOMO network in Japan is conducting a planned maintenance from 22 March 2023 at 9:40 PDT until 22 March 2023 at 11:10 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT DOCOMO Japan handsets.
      Posted on Mar 09, 2023 - 00:40 PST
      Russia SMS Carrier Maintenance - Megafon Mar 22, 2023 13:00-17:00 PDT
      The Megafon network in Russia is conducting an emergency maintenance from 22 March 2023 at 13:00 PDT until 22 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Mar 20, 2023 - 07:24 PDT
      Russia SMS Carrier Maintenance - Tele2 Mar 22, 2023 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 22 March 2023 at 13:00 PDT until 22 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Mar 20, 2023 - 02:13 PDT
      South Africa SMS Carrier Maintenance - TELKOM Mar 22, 2023 14:00-17:00 PDT
      The TELKOM network in South Africa is conducting a planned maintenance from 22 March 2023 at 14:00 PDT until 22 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TELKOM South Africa handsets.
      Posted on Mar 13, 2023 - 08:00 PDT
      Ukraine SMS Carrier Maintenance - Lifecell Mar 22, 2023 15:00-21:00 PDT
      The Lifecell network in Ukraine is conducting a planned maintenance from 22 March 2023 at 15:00 PDT until 22 March 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Lifecell Ukraine handsets.
      Posted on Mar 03, 2023 - 09:35 PST
      Ukraine SMS Carrier Maintenance - Lifecell Mar 22, 2023 15:00-22:00 PDT
      Our SMS carrier partner in Ukraine is conducting a planned maintenance from 22 March 2023 at 15:00 PDT until 22 March 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Ukraine.
      Posted on Mar 17, 2023 - 17:15 PDT
      Senegal SMS Carrier Maintenance - Tigo Mar 22, 2023 18:00-22:00 PDT
      The Tigo network in Senegal is conducting a planned maintenance from 22 March 2023 at 18:00 PDT until 22 March 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Senegal.
      Posted on Mar 06, 2023 - 15:53 PST
      US SMS Carriers Maintenance - Small US Networks Mar 22, 2023 21:00 - Mar 23, 2023 02:00 PDT
      A Subset of Small US networks in the US is conducting a planned maintenance from 22 March 2023 at 21:00 PDT until 23 March 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers.
      Posted on Mar 16, 2023 - 16:07 PDT
      Germany SMS Carrier Partner Maintenance Mar 22, 2023 22:00-23:30 PDT
      Our SMS carrier partner in Germany is conducting a planned maintenance from March 22 2023 at 22:00 PDT until March 22 2023 at 23:30 PDT . During the maintenance window, there could be intermittent delays delivering SMS to Germany handsets via Germany shortcodes.
      Posted on Mar 03, 2023 - 04:02 PST
      US SMS Carrier Maintenance - T-Mobile Mar 22, 2023 22:00 - Mar 23, 2023 04:00 PDT
      The T-Mobile network in the US is conducting an emergency maintenance from 22 March 2023 at 22:00 PDT until 23 March 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Posted on Mar 21, 2023 - 10:59 PDT
      US Voice Carrier Partner Maintenance Mar 22, 2023 22:00 - Mar 23, 2023 04:00 PDT
      Our Voice carrier partner in the US is conducting a planned maintenance from 22 March 2023 at 22:00 PDT until 23 March 2023 at 04:00 PDT. During the maintenance window, there could be intermittent call failures to and from Twilio US phone numbers.
      Posted on Mar 09, 2023 - 01:49 PST
      Global Account Security Carrier Partner Maintenance - 3ID Mar 23, 2023 01:00-02:00 PDT
      Our Global Carrier Partner 3ID is conducting an emergency maintenance from 23 March 2023 at 1:00 PDT until 23 March 2023 at 2:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destinations: Indonesia.
      Impacted Products - Carrier
      Silent Network Authentication (SNA) - 3 Indonesia.
      Posted on Mar 16, 2023 - 13:47 PDT
      Russia SMS Carrier Maintenance - Beeline Mar 23, 2023 11:00-17:00 PDT
      The Beeline network in Russia is conducting an emergency maintenance from 23 March 2023 at 11:00 PDT until 23 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Mar 20, 2023 - 00:03 PDT
      US SMS Carrier Partner Maintenance Mar 23, 2023 21:00-22:00 PDT
      Our SMS carrier partner in the US is conducting a planned maintenance from 23 March 2023 at 21:00 PST until 23 March 2023 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from US handsets to subsets of US short codes.
      Posted on Mar 14, 2023 - 16:12 PDT
      Thailand Voice carrier partner maintenance Mar 24, 2023 16:00-18:00 PDT
      Our Voice carrier partner in Thailand is conducting an emergency maintenance from 24 March 2023 at 16:00 PDT until 24 March 2023 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio Thailand Phone numbers.
      Posted on Mar 22, 2023 - 00:14 PDT
      Brazil SMS Carrier Partner Maintenance Mar 25, 2023 19:00-23:00 PDT
      Our SMS carrier partner in the Brazil is conducting a planned maintenance from 25 March 2023 at 19:00 PDT until 25 March 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Brazil networks handsets.
      Posted on Mar 21, 2023 - 06:34 PDT
      US SMS Carriers Maintenance - Small US Carriers Mar 28, 2023 02:00-04:00 PDT
      A subset of Small US networks in the US is conducting an emergency maintenance from 28 March 2023 at 02:00 PDT until 28 March 2023 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers.
      Posted on Mar 20, 2023 - 16:53 PDT
      Russia SMS Carrier Maintenance - Tele2 Apr 3, 2023 13:00 - Apr 26, 2023 17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 03 April 2023 at 13:00 PDT until 26 April 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets



      Note, the maintenance will be carried out on each of the following dates and times:



      03 April 2023 at 13:00 PDT until 03 April 2023 at 17:00 PDT


      05 April 2023 at 13:00 PDT until 05 April 2023 at 17:00 PDT


      10 April 2023 at 13:00 PDT until 10 April 2023 at 17:00 PDT


      12 April 2023 at 13:00 PDT until 12 April 2023 at 17:00 PDT


      17 April 2023 at 13:00 PDT until 17 April 2023 at 17:00 PDT


      19 April 2023 at 13:00 PDT until 19 April 2023 at 17:00 PDT


      24 April 2023 at 13:00 PDT until 24 April 2023 at 17:00 PDT


      26 April 2023 at 13:00 PDT until 26 April 2023 at 17:00 PDT
      Posted on Mar 20, 2023 - 09:15 PDT
      US MMS Carrier Partner Maintenance Apr 5, 2023 20:00 - Apr 6, 2023 00:00 PDT
      Our MMS carrier partner in the US is conducting planned maintenance from 05 April 2023 at 20:00 PDT until 06 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Mar 16, 2023 - 17:13 PDT
      US and Canada SMS Carrier Partner Maintenance Apr 5, 2023 20:00 - Apr 6, 2023 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 05 April 2023 at 20:00 PDT until 06 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Mar 16, 2023 - 17:20 PDT
      US and Canada SMS Carrier Partner Maintenance Apr 12, 2023 20:00 - Apr 13, 2023 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 12 April 2023 at 20:00 PDT until 13 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Mar 16, 2023 - 17:21 PDT
      US MMS Carrier Partner Maintenance Apr 12, 2023 20:00 - Apr 13, 2023 00:00 PDT
      Our MMS carrier partner in the US is conducting planned maintenance from 12 April 2023 at 20:00 PDT until 13 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Mar 16, 2023 - 17:14 PDT
      US and Canada SMS Carrier Partner Maintenance Apr 19, 2023 20:00 - Apr 20, 2023 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 19 April 2023 at 20:00 PDT until 20 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Mar 16, 2023 - 17:22 PDT
      US MMS Carrier Partner Maintenance Apr 19, 2023 20:00 - Apr 20, 2023 00:00 PDT
      Our MMS carrier partner in the US is conducting planned maintenance from 19 April 2023 at 20:00 PDT until 20 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Mar 16, 2023 - 17:16 PDT
      US and Canada SMS Carrier Partner Maintenance Apr 26, 2023 20:00 - Apr 27, 2023 00:00 PDT
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 26 April 2023 at 20:00 PDT until 27 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Mar 16, 2023 - 17:23 PDT
      US MMS Carrier Partner Maintenance Apr 26, 2023 20:00 - Apr 27, 2023 00:00 PDT
      Our MMS carrier partner in the US is conducting planned maintenance from 26 April 2023 at 20:00 PDT until 27 April 2023 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Mar 16, 2023 - 17:17 PDT
      Latvia SMS Carrier Maintenance - LMT GSM Apr 30, 2023 21:00 - May 1, 2023 00:00 PDT
      The LMT GSM network in Latvia is conducting a planned maintenance from 30 April 2023 at 21:00 PDT until 30 April 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LMT GSM handsets.
      Posted on Mar 13, 2023 - 14:37 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Mar 22, 2023
      SMS Delivery Failures To Australia
      Resolved - We are no longer experiencing SMS delivery failures to Australia. This incident has been resolved.
      Mar 22, 03:11 PDT
      Monitoring - We are observing successful SMS delivery to Australia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 01:30 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to Australia. Our engineering team is working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 22, 00:40 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 22, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 20:01 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 21 March 2023 at 20:00 PDT until 22 March 2023 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via short-codes.
      Mar 17, 17:17 PDT
      SMS Delivery Failures on Tim network
      Resolved - We are no longer experiencing SMS delivery failures to the Tim network in Brazil over a subset of shortcodes. This incident has been resolved.
      Mar 22, 01:20 PDT
      Monitoring - We are observing successful SMS delivery to the Tim network in Brazil over a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 23:26 PDT
      Update - We continue to experience SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 21:47 PDT
      Update - We continue to experience SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 19:47 PDT
      Investigating - We are experiencing SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 18:47 PDT
      Global Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Mar 22, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 22:30 PDT
      Scheduled - Our Global Carrier Partner Three UK is conducting a planned maintenance from 21 March 2023 at 22:30 PDT until 22 March 2023 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destinations: Austria, Indonesia, Italy, UK

      Impacted Products - Carrier

      Silent Network Authentication (SNA) - 3 Indonesia, Wind (Tre) Italy, Three UK

      Lookup SIM Swap - 3 Austria, Wind (Tre) Italy, Three UK

      Identity Match - Wind (Tre) Italy, Three UK
      Mar 10, 08:38 PST
      Mar 21, 2023
      United Kingdom Voice and SMS carrier partner maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 21, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 16:00 PDT
      Scheduled - Our Voice and SMS carrier partner in the UK is conducting a planned maintenance from 21 March 2023 at 16:00 PDT until 21 March 2023 at 22:00 PDT. During the maintenance window, there could be intermittent call drops to and from UK handsets via a subset of local Long codes and there could be intermittent SMS failures from UK handsets to a subset of local Long codes.
      Mar 9, 14:39 PST
      Senegal SMS Carrier Maintenance - Tigo
      Completed - The scheduled maintenance has been completed.
      Mar 21, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 18:00 PDT
      Scheduled - The Tigo network in Senegal is conducting a planned maintenance from 21 March 2023 at 18:00 PDT until 21 March 2023 at 22:00 PDT . During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Senegal.
      Mar 6, 15:53 PST
      SMS and MMS Delivery Delays to T-Mobile US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in the US from all number types. This incident has been resolved.
      Mar 21, 19:46 PDT
      Update - We are observing recovery in SMS and MMS delivery delays when sending messages to T-Mobile in the US from all number types. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 17:46 PDT
      Update - We continue experiencing SMS and MMS delivery delays when sending messages to T-Mobile in the US from all number types. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 17:13 PDT
      Update - We are again experiencing SMS and MMS delivery delays when sending messages to T-Mobile in the US from all number types. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 16:15 PDT
      Update - We continue observing recovery in SMS and MMS delivery delays when sending messages to T-Mobile in the US from all number types. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 15:40 PDT
      Monitoring - We are observing recovery in SMS and MMS delivery delays when sending messages to T-Mobile in the US from all number types. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 13:47 PDT
      Investigating - We are experiencing SMS and MMS delivery delays when sending messages to T-Mobile in the US from all number types. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 12:47 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Mar 21, 19:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 18:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 21 March 2023 at 18:00 PDT until 21 March 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Mar 16, 04:03 PDT
      SMS Delivery Delays To and From a Subset of Twilio Israel Numbers
      Resolved - We are no longer experiencing SMS delivery delays to and from a subset of Twilio Israel phone numbers. This incident has been resolved.
      Mar 21, 18:33 PDT
      Update - We continue observing recovery in SMS delivery delays to and from a subset of Twilio Israel phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 18:19 PDT
      Update - We continue observing recovery in SMS delivery delays to and from a subset of Twilio Israel phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 16:17 PDT
      Monitoring - We are observing recovery in SMS delivery delays to and from a subset of Twilio Israel phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 14:24 PDT
      Update - We are still experiencing SMS delays to and from a subset of Twilio Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 21, 07:23 PDT
      Update - We continue to experience SMS delays to and from a subset of Twilio Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 20, 23:23 PDT
      Update - We continue to experience SMS delays to and from a subset of Twilio Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 20, 19:33 PDT
      Update - We continue experiencing SMS delays to and from a subset of Twilio Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 17:48 PDT
      Investigating - We are experiencing SMS delays to and from a subset of Twilio Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 16:53 PDT
      Twilio Verify SMS Delivery Delays to Australia
      Resolved - Twilio Verify was degraded between 14:05 until 17:55 Pacific Time on 03/21/2023. During this period, customers may have experienced delayed SMS delivery. The issue has now been resolved.
      Mar 21, 18:18 PDT
      Investigating - We've become aware of a potential issue with SMS delivery in Australia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 21, 17:32 PDT
      Global Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Mar 21, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 14:00 PDT
      Scheduled - Our Global Carrier Partner Three UK is conducting an emergency maintenance from 21 March 2023 at 14:00 PDT until 21 March 2023 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destinations: Austria, Indonesia, Italy, UK
      Impacted Products - Carrier
      Silent Network Authentication (SNA) - 3 Indonesia, Wind (Tre) Italy, Three UK
      Identity Match - Wind (Tre) Italy, Three UK
      Lookup SIM Swap - 3 Austria, Wind (Tre) Italy, Three UK
      Mar 20, 10:22 PDT
      SMS Delivery Delays to Meteor Network in Ireland
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Meteor network in Ireland. This incident has been resolved.
      Mar 21, 17:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Meteor network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 15:44 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Meteor network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 21, 14:20 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Meteor network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 10:25 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Meteor network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 08:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Meteor network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 07:21 PDT
      SMS Delivery Delays To Venezuela Movilnet Network
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Venezuela Movilnet network. This incident has been resolved.
      Mar 21, 12:17 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Venezuela Movilnet network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 10:22 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Venezuela Movilnet network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 06:20 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Venezuela Movilnet network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 04:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Venezuela Movilnet network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 03:20 PDT
      SMS Delivery Delays to Telus Mobility and Rogers Wireless Networks in Canada Using Toll-Free Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. This incident has been resolved.
      Mar 21, 11:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 09:23 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 09:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 08:04 PDT
      SMS Delivery Delays to Yettel Network in Serbia From Pre-Registered Sender IDs
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Yettel network in Serbia from pre-registered sender IDs. This incident has been resolved.
      Mar 21, 10:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Yettel network in Serbia from pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 08:45 PDT
      Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Yettel network in Serbia from pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 07:45 PDT
      SMS Delivery Failures To India, Punjab For Bharti Airtel, Jio, BSNL, Idea Networks
      Resolved - We are no longer experiencing SMS delivery failures to India, Punjab for Bharti Airtel, Jio, BSNL, Idea Networks. This incident has been resolved.
      Mar 21, 08:52 PDT
      Monitoring - We are observing successful SMS delivery to India, Punjab for Bharti Airtel, Jio, BSNL, Idea Networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 06:51 PDT
      Update - We are experiencing SMS delivery failures sending to India, Punjab for networks Bharti Airtel, Jio, BSNL, Idea Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 04:50 PDT
      Update - We are experiencing SMS delivery failures sending to India, Punjab for networks Bharti Airtel, Jio, BSNL, Idea Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 03:57 PDT
      Update - We are experiencing SMS delivery failures sending to India in Punjab region. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 02:55 PDT
      Investigating - We are experiencing SMS delivery failures sending to India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 01:57 PDT
      Mar 20, 2023
      SMS Delivery Delays to Bangalink in Bangladesh
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Bangalink network in Bangladesh. This incident has been resolved.
      Mar 20, 23:59 PDT
      Monitoring - We are observing recovery in SMS delivery when sending messages to the Bangalink network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 22:28 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Bangalink network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 20, 18:56 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to the Bangalink network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 16:59 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Bangalink network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 16:06 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the Bangalink network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 20, 15:54 PDT
      Russia SMS Carrier Maintenance - Yota
      Completed - The scheduled maintenance has been completed.
      Mar 20, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 13:01 PDT
      Scheduled - The Yota network in Russia is conducting a planned maintenance from 20 March 2023 at 13:00 PDT until 20 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yota Russia handsets.
      Mar 16, 06:52 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Mar 20, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 13:01 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 20 March 2023 at 13:00 PDT until 20 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Mar 16, 06:21 PDT
      SMS Delivery Delays to T-Mobile Czechia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Czechia. This incident has been resolved.
      Mar 20, 15:26 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Czechia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 13:31 PDT
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile Czechia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 12:38 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS to T-Mobile Czechia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 20, 12:31 PDT
      On Call Engineers are Investigating a Potential Auth Issue
      Resolved - We have fully investigated the auth issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Mar 20, 12:40 PDT
      Investigating - Our monitoring systems have detected a potential issue with Auth failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 20, 12:22 PDT
      Germany Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 20, 09:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 02:00 PDT
      Scheduled - Our Carrier Partner Germany Telekom is conducting a planned maintenance from 13 March 2023 at 2:00 PDT until 20 March 2023 at 9:00 PDT. During the maintenance window, there could be intermittent API request failures for Germany Telekom customers.

      Impacted Products: SNA, Lookup SIM Swap and Identity Match
      Mar 3, 07:31 PST
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Mar 20, 04:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 21:30 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 19 March 2023 at 21:30 PDT until 20 March 2023 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Mar 17, 16:30 PDT
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 20, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 23:00 PDT
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 19 March 2023 at 23:00 PDT until 20 March 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of US short codes.
      Mar 6, 07:03 PST
      SMS Delivery Delays to Ooredoo network in Maldives
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo network in Maldives. This incident has been resolved.
      Mar 20, 00:57 PDT
      Monitoring - We are observing recovery in SMS delivery to Ooredoo network in Maldives. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 23:04 PDT
      Update - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Ooredoo network in Maldives. Our engineering team is actively investigating. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 19, 17:52 PDT
      Update - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Ooredoo network in Maldives. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 19, 14:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Ooredoo network in Maldives. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 19, 12:10 PDT
      SMS Delivery Delays to Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. This incident has been resolved.
      Mar 20, 00:55 PDT
      Monitoring - We are observing recovery in SMS delivery when sending messages to Orange Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 23:00 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 19, 06:15 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 18, 14:15 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 18, 06:28 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 02:30 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 00:45 PDT
      Update - We are experiencing MMS/SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 23:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Orange network in Cameroon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 17, 23:42 PDT
      Mar 19, 2023
      Senegal SMS Carrier Maintenance - Tigo
      Completed - The scheduled maintenance has been completed.
      Mar 19, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 18:00 PDT
      Scheduled - The Tigo network in Senegal is conducting a planned maintenance from 19 March 2023 at 18:00 PDT until 19 March 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Senegal.
      Mar 6, 15:52 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Mar 19, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 15:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 March 2023 at 15:00 PDT until 19 March 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Mar 16, 04:01 PDT
      SMS Delivery Delays to Altice Network in the US From Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altice Network, in the US From Short Codes. This incident has been resolved.
      Mar 19, 13:37 PDT
      Update - We continue observing recovery in SMS delivery delays to Altice Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 13:15 PDT
      Update - We continue observing recovery in SMS delivery delays to Altice Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 11:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Altice Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 09:04 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Altice Network in the US from Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 19, 00:03 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Altice Network in the US from Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 20:09 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Altice Network in the US from Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 18:09 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Altice Network in the US From Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 17:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Altice Network in the US from short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 18, 16:50 PDT
      SMS Delivery Delays to H3G Network in Indonesia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to H3G Network in Indonesia. This incident has been resolved.
      Mar 19, 09:20 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to H3G Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 07:20 PDT
      Investigating - After a couple of hours monitoring, we are still experiencing SMS delivery delays when sending messages to H3G Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 19, 06:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 04:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to H3G Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 19, 03:28 PDT
      SMS Delivery Delays to Bharti Airtel and Jio in India
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bharti Airtel and Jio in India. This incident has been resolved.
      Mar 19, 05:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Bharti Airtel and Jio in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 19, 05:39 PDT
      Global Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Mar 19, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 15:00 PDT
      Scheduled - Our Global Carrier Partner Three UK is conducting an emergency maintenance from 18 March 2023 at 15:00 PDT until 19 March 2023 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destinations: Austria, Indonesia, Italy, UK.

      Impacted Products - Carrier

      Silent Network Authentication (SNA) - 3 Indonesia, Wind (Tre) Italy, Three UK

      Lookup SIM Swap - 3 Austria, Wind (Tre) Italy, Three UK

      Identity Match - Wind (Tre) Italy, Three UK
      Mar 14, 15:42 PDT
      Canada Account Security Service Provider Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 19, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 7, 21:00 PST
      Scheduled - Our Service Provider is conducting a planned maintenance from 07 March 2023 at 21:00 PST through to 19 March 2023 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following destination: Canada.
      Impacted Products: Silent Network Authentication (SNA), Lookup SIM Swap, Identity Match.



      Note: The maintenance will be carried out on each of the following dates and times:



      07 March 2023 at 21:00 PST through to 08 March 2023 at 03:00 PST


      11 March 2023 at 21:00 PST through to 12 March 2023 at 03:00 PST


      14 March 2023 at 21:00 PST through to 15 March 2023 at 03:00 PST


      18 March 2023 at 21:00 PST through to 19 March 2023 at 03:00 PST
      Mar 1, 07:02 PST
      Mar 18, 2023
      SMS Delivery Delays to Moov Network in Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov network in Ivory Coast. This incident has been resolved.
      Mar 18, 22:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 20:18 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 18, 04:18 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 17, 20:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 17, 16:34 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Moov network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 14:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 13:38 PDT
      Egypt SMS Carrier Maintenance - Etisalat
      Completed - The scheduled maintenance has been completed.
      Mar 18, 21:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 17:01 PDT
      Scheduled - Our SMS carrier partner in Egypt is conducting a planned maintenance from 18 March 2023 at 17:00 PDT until 18 March 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Etisalat handsets in Egypt.
      Mar 16, 23:42 PDT
      SMS Delivery Delay To Orange Network Burkina Faso
      Resolved - This incident has been resolved.
      Mar 18, 16:16 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to Orange Network Burkina Faso. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 14:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 13:22 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery To Orange Network Burkina Faso. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 18, 13:18 PDT
      SMS Delivery Failures to Uzbekistan UzMobile Network
      Resolved - We are no longer experiencing SMS delivery failures to UzMobile Network in Uzbekistan. This incident has been resolved.
      Mar 18, 10:18 PDT
      Monitoring - We are observing successful SMS delivery to UzMobile Network in Uzbekistan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 08:18 PDT
      Update - We are still experiencing SMS delivery failures when sending messages to UzMobile Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 06:30 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to UzMobile Network in Uzbekistan . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 05:38 PDT
      SMS Delivery Delays and Failures to Globe Network In Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe Network In Philippines. This incident has been resolved.
      Mar 18, 06:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Globe Network In Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 04:29 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Globe Network In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 03:40 PDT
      Mar 17, 2023
      SMS Delivery Delays to Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery failures to Orange Network in Cameroon. This incident has been resolved.
      Mar 17, 22:23 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 20:25 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 18:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 17:25 PDT
      Flex Insights not Loading for Some Customers
      Resolved - The issues related to the data loading have been resolved and Flex Insights is operating normally at this time.
      Mar 17, 19:37 PDT
      Monitoring - Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 17, 19:03 PDT
      Update - Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 18:17 PDT
      Identified - Our engineers have confirmed that our third-party service provider is experiencing an issue, which is affecting some customers’ access to Flex Insights. Our engineering team is working with our third-party service provider to reach a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 17:17 PDT
      Update - We are investigating issues with Flex Insights not loading for some customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Mar 17, 16:49 PDT
      Investigating - We've become aware of a potential issue with Flex Insights not loading for some customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 17, 16:32 PDT
      Video Recording Compositions Staled in Enqueued Status
      Resolved - This incident has been resolved.
      Mar 17, 11:15 PDT
      Update - Programmable Video was degraded for 26 minutes between 15:43:49 and 15:59:49 PDT on March 13th, 2023. During this period 1.8% video compositions failed to be processed and 50 Accounts were impacted. Video compositions that get stuck in Enqueued status were manually changed to Failed status. Customers that were impacted should re-submit the compositions requests again. The issue has now been resolved.
      Mar 17, 11:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with video compositions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 17, 10:21 PDT
      SMS Delivery Delays to Oman Mobile Network
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Oman Mobile network. This incident has been resolved.
      Mar 17, 10:40 PDT
      Update - We continue observing recovery in SMS delivery delays when sending messages to Oman Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 08:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Oman Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 06:42 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Oman Mobile network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 17, 05:59 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Oman Mobile network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 04:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Oman Mobile network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 03:17 PDT
      SMS Delivery Delays And Failures to Globe Network in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe network in the Philippines. This incident has been resolved.
      Mar 17, 07:54 PDT
      Monitoring - We are observing successful MMS/SMS delivery to Globe network in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 05:56 PDT
      Update - We are experiencing SMS delivery delays and failures when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 05:05 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 04:15 PDT
      SMS Delivery Failure to 2degrees Network in New Zealand
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to New Zealand 2degrees network. This incident has been resolved.
      Mar 17, 06:44 PDT
      Monitoring - We are observing successful SMS delivery to New Zealand 2degrees network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 04:49 PDT
      Update - We are experiencing SMS delivery failures sending to New Zealand 2degrees network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 17, 04:44 PDT
      Update - We are experiencing SMS delivery failures sending to New Zealand 2degrees network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 02:46 PDT
      Investigating - We are experiencing SMS delivery failures sending to New Zealand 2degrees network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 01:56 PDT
      SMS Delivery Delays to Sudani Network in Sudan From Pre-Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sudani network in Sudan from pre-registered Sender ID. This incident has been resolved.
      Mar 17, 03:19 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Sudani network in Sudan from pre-registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 01:26 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Sudani network in Sudan from pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 00:34 PDT
      SMS Delivery Delays to Multiple Networks in Armenia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Armenia. This incident has been resolved.
      Mar 17, 00:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Armenia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 22:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple networks in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 20:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 19:52 PDT
      Mar 16, 2023
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 16, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 19:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 16 March 2023 at 19:00 PST until 16 March 2023 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via short-codes.
      Mar 13, 10:19 PDT
      Mexico SMS Carrier Maintenance - Telcel
      Completed - The scheduled maintenance has been completed.
      Mar 16, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 21:02 PDT
      Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 16 March 2023 at 21:00 PDT until 16 March 2023 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
      Mar 10, 10:27 PST
      Egypt SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Mar 16, 21:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 16:00 PDT
      Scheduled - The Vodafone network in Egypt is conducting an emergency maintenance from 16 March 2023 at 16:00 PDT until 16 March 2023 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Egypt handsets.
      Feb 23, 21:33 PST
      South Africa SMS Carrier Maintenance - MTN
      Completed - The scheduled maintenance has been completed.
      Mar 16, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 14:00 PDT
      Scheduled - The MTN network in South Africa is conducting a planned maintenance from 16 March 2023 at 14:00 PDT until 16 March 2023 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
      Mar 13, 06:25 PDT
      SMS Carrier Partner Maintenance - Multiple networks in Asia, Europe and Middle East
      Completed - The scheduled maintenance has been completed.
      Mar 16, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 14:00 PDT
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 16 March 2023 at 14:00 PDT until 16 March 2023 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from multiple networks in Asia, Europe and Middle East.
      Mar 14, 02:05 PDT
      Russia SMS Carrier Maintenance - Yota
      Completed - The scheduled maintenance has been completed.
      Mar 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 13:00 PDT
      Scheduled - The Yota network in Russia is conducting a planned maintenance from 16 March 2023 at 13:00 PDT until 16 March 2023 at 17:00 PDT.
      During the maintenance window, there could be intermittent delays delivering SMS to and from Yota Russia handsets
      Mar 14, 06:42 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Mar 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 16 March 2023 at 13:00 PDT until 16 March 2023 at 17:00 PDT.
      During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets
      Mar 14, 06:41 PDT
      Customers Unable to Access Regional API Keys
      Resolved - The issue preventing customers from rotating auth tokens and accessing API keys has been resolved and the Australia and Ireland regions are operating normally at this time.
      Mar 16, 14:47 PDT
      Update - Our engineers are investigating issues with customers being unable to rotate their auth tokens and access their API keys for the Australia and Ireland regions. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 13:19 PDT
      Investigating - We've become aware of a potential issue with accessing regional API keys. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 16, 12:59 PDT
      Elevated Error Rate and Latency with Adyen Payment Processing
      Resolved - The issue causing elevated error rates and latency for customer integrations with Adyen platform has been resolved and the service is functioning normally at this time. Please refer here for more details - https://www.adyen.com/landing/platform-status.
      Mar 16, 14:42 PDT
      Investigating - Twilio has detected elevated error rate and latency for customer integrations with Adyen platform. We will provide another update in 1 hour or as soon as more information becomes available. Customers are advised to use PayPal as a workaround. Please refer to https://www.adyen.com/landing/platform-status"
      Mar 16, 13:33 PDT
      High Service Latency Issues for Customer Integrations with Adyen <pay> Platform
      Resolved - The issue causing high service latency for customer integrations with Adyen platform has been resolved and the service is functioning normally at this time. This incident has been resolved. Please refer here for more details - https://www.adyen.com/landing/platform-status.
      Mar 16, 14:25 PDT
      Identified - Twilio has detected high service latency for customer integrations with Adyen platform . Customers may experience failures of payments via and Pay Agent Assist due to an incident with Adyen. Please see their status page at https://status.adyen.com/
      Mar 16, 12:56 PDT
      Issues With New Customers Changing Currency from USD
      Resolved - The issue with new customers not being able to change their currency settings away from USD currency, in Twilio Console has been resolved. Customers creating trial accounts can now change their default Currency away from USD.
      Mar 16, 13:08 PDT
      Update - We are investigating a potential issue with new customers being able to change their currency settings away from USD currency, in Twilio Console. Our engineering team is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 12:30 PDT
      Investigating - Our monitoring systems have detected a potential issue with new customers being able to change their currency settings away from USD currency, in Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 16, 12:19 PDT
      Delays in Voice Transcriptions with VoiceBase
      Resolved - Voice Transcriptions with VoiceBase were degraded for 27 minutes between 06:51 and 7:18 Pacific Time on 03/16/2022. During this period, customers may have experienced delayed transcriptions. The issue has now been resolved.
      Mar 16, 07:53 PDT
      SMS Delivery Delays to Viettel Network in Vietnam
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viettel network in Vietnam. This incident has been resolved.
      Mar 16, 07:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Viettel network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 05:42 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Viettel network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 05:10 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Viettel network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 04:24 PDT
      On Call Engineers are Investigating
      Resolved - We have fully investigated the Zipwhip issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Mar 16, 07:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with Zipwhip. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 16, 06:53 PDT
      Super SIM Network Connectivity Issues
      Resolved - Super SIM network connectivity issues have been resolved and is operating normally at this time.
      Mar 16, 03:38 PDT
      Update - [Since 06:15 UTC] We are investigating an issue affecting less than 5% of devices using Super SIM, which may result in delays when connecting to the network. Devices with an existing data connection are not impacted; however, they may experience delays if they attempt to re-establish the data connection. Our engineering team is actively collaborating with the affected network provider to resolve this issue. We will provide a further update within 2 hours or sooner, as more information becomes available.
      Mar 16, 02:27 PDT
      Update - [Since 06:15 UTC] We are investigating an issue affecting less than 5% of devices using Super SIM, which may result in delays when connecting to the network. Devices with an existing data connection are not impacted; however, they may experience delays if they attempt to re-establish the data connection. Our engineering team is actively collaborating with the affected network provider to resolve this issue. We will provide a further update within 1 hour or sooner, as more information becomes available.
      Mar 16, 01:35 PDT
      Investigating - We've become aware of a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 16, 01:14 PDT
      US MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 16, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 15, 22:00 PDT
      Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 15 March 2023 at 22:00 PDT until 16 March 2023 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via a Subset of Shortcodes and Longcodes.
      Mar 9, 11:00 PST
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 16, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 15, 18:32 PDT
      Scheduled - Our Carrier Partner Three UK is conducting a planned maintenance from 15 March 2023 at 18:30 PDT until 16 March 2023 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for UK.

      Impacted Products: Lookup SIM Swap and Identity Match
      Mar 13, 15:30 PDT
      France Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 16, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 15, 23:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 15 March 2023 at 23:00 PDT until 16 March 2023 at 00:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio's France phone numbers.
      Mar 9, 11:29 PST
      Mar 15, 2023
      Programmable Messaging Errors for US A2P Provisioned 10 DLC Numbers
      Resolved - This incident has been resolved.
      Mar 15, 17:51 PDT
      Update - SMS deliveries for US A2P provisioned 10 DLC numbers are being delivered successfully, however, customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 15, 15:48 PDT
      Update - We continue to observe successful SMS deliveries for US A2P provisioned 10 DLC numbers, although customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.
      Mar 15, 10:46 PDT
      Update - We are observing successful SMS deliveries for US A2P provisioned 10 DLC numbers, although customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.
      Mar 14, 22:48 PDT
      Update - We are observing successful SMS deliveries for US A2P provisioned 10 DLC numbers, although customers may see a slightly greater latency when sending a message. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.
      Mar 14, 10:46 PDT
      Monitoring - We are observing successful SMS deliveries for US A2P provisioned 10 DLC numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 09:28 PDT
      Update - We are continuing to experience errors resulting in message failures and filtering for US A2P provisioned 10 DLC numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 08:33 PDT
      Update - We are experiencing errors resulting in message failures and filtering for US A2P provisioned 10 DLC numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 07:41 PDT
      Investigating - Our monitoring systems have detected a potential issue with messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 14, 07:31 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Mar 15, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 15, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 15 March 2023 at 14:00 PDT until 15 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Mar 7, 06:42 PST
      SMS Delivery Delays to US Cellular Network in the US over Toll Free number
      Resolved - SMS Delivery Failure to US Cellular Network in the US over Toll Free numbers was degraded from 20:58 UTC to 21:24 UTC Time on 03/14/2023. During this period, customers may have experienced failures sending messages towards US Cellular Network over Toll Free number. The issue has now been resolved.
      Mar 15, 16:23 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to US Cellular Network in the US over Toll Free number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 15, 16:16 PDT
      Malaysia SMS Carrier Maintenance - XOX Com(Red One)
      Completed - The scheduled maintenance has been completed.
      Mar 15, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 15, 09:31 PDT
      Scheduled - The XOX Com(Red One) network in Malaysia is conducting a planned maintenance from 15 March 2023 at 09:30 PDT until 15 March 2023 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Com(Red One) Malaysia handsets.
      Mar 8, 06:49 PST
      SMS Delivery Failures to B-Mobile Network Bhutan
      Resolved - This incident has been resolved.
      Mar 15, 13:43 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to B-Mobile Network Bhutan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 11:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 10:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 09:03 PDT
      SMS Delivery Receipt Delays to Virgin Mobile Network In Chile
      Resolved - This incident has been resolved.
      Mar 15, 12:10 PDT
      Update - We are observing recovery in delivery receipt delays when sending messages to Virgin Mobile Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 15, 10:34 PDT
      Monitoring - We are observing recovery in delivery receipt delays when sending messages to Virgin Mobile Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 08:34 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 15, 06:12 PDT
      Investigating - We are still experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 14, 13:43 PDT
      Update - We are observing recovery in delivery receipt delays when sending messages to Virgin Mobile Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 14, 05:51 PDT
      Update - We are observing recovery in delivery receipt delays when sending messages to Virgin Mobile Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 14, 01:52 PDT
      Monitoring - We are observing recovery in delivery receipt delays when sending messages to Virgin Mobile Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 23:52 PDT
      Update - We continue to experience SMS delivery receipt delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 13, 14:03 PDT
      Update - We continue to experience SMS delivery receipt delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 12, 14:04 PDT
      Update - We continue to experience SMS delivery receipt delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 11, 14:03 PST
      Update - We continue to experience SMS delivery receipt delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 10, 14:18 PST
      Update - We continue to experience SMS delivery receipt delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 9, 22:18 PST
      Update - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 9, 14:27 PST
      Update - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 9, 10:27 PST
      Update - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 9, 08:31 PST
      Investigating - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 9, 07:35 PST
      SMS Delivery Delays to Orange Network in France
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Orange network in France. This incident has been resolved.
      Mar 15, 04:33 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Orange network in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 02:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange network in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 02:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 01:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 00:47 PDT
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 15, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 18:30 PDT
      Scheduled - Our Carrier Partner Three UK is conducting a planned maintenance from 14 March 2023 at 18:30 PDT until 15 March 2023 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for UK.

      Impacted Products: Lookup SIM Swap and Identity Match
      Mar 13, 15:29 PDT
      Global Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Mar 15, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 22:30 PDT
      Scheduled - Our Global Carrier Partner Three UK is conducting a planned maintenance from 14 March 2023 at 22:30 PDT until 15 March 2023 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destinations: Austria, Indonesia, Italy, UK

      Impacted Products - Carrier

      Silent Network Authentication (SNA) - 3 Indonesia, Wind (Tre) Italy, Three UK

      Lookup SIM Swap - 3 Austria, Wind (Tre) Italy, Three UK

      Identity Match - Wind (Tre) Italy, Three UK

      Mar 7, 05:21 PST
      Mar 14, 2023
      Sms Delivery Delays to Moov Network in Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov network in ivory coast. This incident has been resolved.
      Mar 14, 22:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in ivory coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 20:31 PDT
      Update - We are still experiencing MMS/SMS delivery delays when sending messages to moov network in ivory coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 14, 17:10 PDT
      Update - We are still experiencing MMS/SMS delivery delays when sending messages to moov network in ivory coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 15:31 PDT
      Update - We are experiencing MMS/SMS delivery delays when sending messages to moov network in ivory coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 14:46 PDT
      Investigating - Our monitoring systems have detected a potential issue with sms delivery delays to moov network in ivory coast. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 14, 14:42 PDT
      SMS Delivery Failures to Uzbekistan UzMobile Network
      Resolved - We are no longer experiencing SMS delivery failures to Uzbekistan UzMobile Network. This incident has been resolved.
      Mar 14, 15:12 PDT
      Monitoring - We are observing successful SMS sending to Uzbekistan UzMobile Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 13:26 PDT
      Update - We continue to experience SMS delivery failures sending to Uzbekistan UzMobile Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 14, 09:37 PDT
      Update - We continue to experience SMS delivery failures sending to Uzbekistan UzMobile Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 08:44 PDT
      Investigating - After a couple of hours monitoring, we are still experiencing SMS delivery failures sending to Uzbekistan UzMobile Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 07:49 PDT
      Monitoring - We are observing successful SMS deliveries being sent to Uzbekistan UzMobile Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 14, 00:00 PDT
      Update - We continue to experience SMS delivery failures sending to Uzbekistan UzMobile Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 13, 22:07 PDT
      Update - We continue to experience SMS delivery failures sending to Uzbekistan UzMobile Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 20:25 PDT
      Investigating - We are experiencing SMS delivery failures sending to Uzbekistan UzMobile Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 19:29 PDT
      Twilio Port Away Errors
      Resolved - The issue causing 500 errors on the Twilio port away page has been resolved and the service is functioning normally at this time. This incident has been resolved.
      Mar 14, 12:56 PDT
      Update - Our engineers have identified an issue causing 500 errors on the Twilio port away page and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 14, 11:05 PDT
      Update - Our engineers have identified an issue causing 500 errors on the Twilio port away page and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 09:50 PDT
      Identified - Our engineers have identified an issue causing 500 errors on the Twilio port away page and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 08:57 PDT
      Investigating - Our monitoring systems have detected a potential issue with the Twilio porting page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 14, 08:46 PDT
      SMS Delivery Delays to Yemen Mobile Network in Yemen
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Yemen Mobile network in Yemen. This incident has been resolved.
      Mar 14, 11:42 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Yemen Mobile network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 14, 05:24 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Yemen Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 14, 01:25 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Yemen Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 23:33 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Yemen Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 21:43 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Yemen Mobile network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 19:56 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Yemen Mobile network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 18:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Yemen Mobile network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 17:08 PDT
      SMS Delivery Delays to Zain Network in Sudan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Sudan. This incident has been resolved.
      Mar 14, 11:02 PDT
      Monitoring - We are observing successful SMS deliveries when sending messages to Zain Network in Sudank. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 09:16 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 13, 14:34 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 13, 06:37 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 13, 02:41 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 00:43 PDT
      Investigating - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 23:56 PDT
      Update - We are observing recovery in SMS delivery when sending messages to Sudan Zain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 22:37 PDT
      Monitoring - We are observing recovery in SMS delivery when sending messages to Sudan Zain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 20:44 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 12, 14:59 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 12, 07:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 03:01 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 00:02 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Sudan Zain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 11, 23:03 PST
      SMS Delivery Delays to Beeline Kyrgyzstan Network
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Kyrgyzstan. This incident has been resolved.
      Mar 14, 06:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Kyrgyzstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 04:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Beeline network in Kyrgyzstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 03:08 PDT
      Update - We are continuing to investigate the issue
      Mar 14, 02:18 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline network in Kyrgyzstan . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 02:18 PDT
      SMS Delivery Delays to MTN IranCell Network
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN IranCell network. This incident has been resolved.
      Mar 14, 06:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN IranCell network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 04:16 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTN IranCell network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 13, 23:44 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTN IranCell network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 13, 19:57 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTN IranCell network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 18:04 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN IranCell network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 17:12 PDT
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 14, 00:58 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 18:31 PDT
      Scheduled - Our Carrier Partner Three UK is conducting a planned maintenance from 13 March 2023 at 18:30 PDT until 14 March 2023 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for UK.

      Impacted Products: Lookup SIM Swap and Identity Match
      Mar 13, 15:27 PDT
      MMS & SMS Delivery Delays to US Cellular Network in USA
      Resolved - We are no longer experiencing MMS & SMS delivery delays when sending messages to US Cellular Network in USA from a subset of short-codes. This incident has been resolved.
      Mar 14, 00:54 PDT
      Monitoring - We are observing recovery in MMS & SMS delivery when sending messages to US Cellular in USA from a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 23:14 PDT
      Investigating - We are experiencing MMS & SMS delivery delays when sending messages to US Cellular in USA from a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 22:23 PDT
      Mar 13, 2023
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Mar 13, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 15:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 13 March 2023 at 15:00 PST until 13 March 2023 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Mar 7, 01:38 PST
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Mar 13, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 10, 11:00 PST
      Scheduled - Our Carrier Partner Three UK is conducting a planned maintenance from 10 March 2023 at 11:00 PST until 13 March 2023 at 16:59 PST. During the maintenance window, there could be intermittent API request failures for UK.
      Impacted Products: Lookup SIM Swap and Identity Match
      Mar 2, 04:46 PST
      Studio Workflows Not Progressing as Expected
      Resolved - Studio was degraded for 2 hours and 15 minutes between 22:30 Pacific Time on 03/08/2023 and 00:45 Pacific Time on 03/09/2023. During this period, customers may have experienced Studio workflows not progressing as expected. The issue has now been resolved.
      Mar 13, 12:16 PDT
      SMS Delivery Delays to Comoros HURI-SNPT Network
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Comoros HURI-SNPT Network. This incident has been resolved.
      Mar 13, 09:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Comoros HURI-SNPT Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 07:34 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Comoros HURI-SNPT network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 13, 03:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Comoros HURI-SNPT network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 12, 03:06 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Comoros HURI-SNPT network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 11, 10:35 PST
      Update - We continue to experience SMS delivery delays when sending messages to Comoros HURI-SNPT Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 11, 02:19 PST
      Update - We continue to experience SMS delivery delays when sending messages to Comoros HURI-SNPT Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 10, 22:21 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Comoros HURI-SNPT Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 10, 20:22 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Comoros HURI-SNPT Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 10, 19:21 PST
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the programmable messaging issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Mar 13, 06:14 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 13, 05:49 PDT
      SMS Delivery Delay to Mobilink and Warid Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to to Mobilink and Warid Networks in Pakistan. This incident has been resolved.
      Mar 13, 02:13 PDT
      Update - We are no longer experiencing SMS delivery delays when sending messages to to Mobilink and Warid Network in Pakistan. This incident has been resolved.
      Mar 13, 01:26 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobilink and Warid Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 00:15 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Mobilink and Warid Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 00:06 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Mobilink and Warid Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 23:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to Mobilink and Warid Network in Pakistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 12, 22:59 PDT
      SMS Delivery Delays to Multiple US Networks
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to multiple US networks from a subset of long codes. This incident has been resolved.
      Mar 13, 00:31 PDT
      Monitoring - We are observing recovery in SMS delivery when sending messages to multiple US networks from a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 22:42 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple US networks from a subset of long codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 20:12 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple US networks from a subset of long codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 18:15 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple US networks from a subset of long codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 17:16 PDT
      Mar 12, 2023
      Senegal SMS Carrier Maintenance - Tigo
      Completed - The scheduled maintenance has been completed.
      Mar 12, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 12, 18:00 PDT
      Scheduled - The Tigo network in Senegal is conducting a planned maintenance from 12 March 2023 at 18:00 PDT until 12 March 2023 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Senegal.
      Mar 6, 15:51 PST
      France SMS Carrier Maintenance - Bouygues Telecom
      Completed - The scheduled maintenance has been completed.
      Mar 12, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 12, 16:00 PDT
      Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 12 March 2023 at 16:00 PST until 12 March 2023 at 19:00 PST, During the maintenance window, there could be intermittent delays delivering SMS to and from France Bouygues Telecom handsets.
      Mar 9, 09:33 PST
      SMS Delivery Delays to Beeline Network in Armenia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Armenia. This incident has been resolved.
      Mar 12, 15:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Armenia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 13:18 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Beeline network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 10:57 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Beeline network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 08:57 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 07:56 PDT
      Mar 11, 2023
      Russia SMS Carrier Maintenance - KTK Telecom
      Completed - The scheduled maintenance has been completed.
      Mar 11, 21:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 11:01 PST
      Scheduled - The KTK Telecom network in Russia is conducting a planned maintenance from 11 March 2023 at 11:00 PST until 11 March 2023 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from KTK Telecom Russia handsets.
      Mar 11, 07:52 PST
      Russia SMS Carrier Maintenance - K-Telecom
      Completed - The scheduled maintenance has been completed.
      Mar 11, 21:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 11:01 PST
      Scheduled - The K-Telecom network in Russia is conducting a planned maintenance from 11 March 2023 at 11:00 PST until 11 March 2023 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from K-Telecom Russia handsets
      Mar 11, 07:57 PST
      WhatsApp Messages Were Delayed
      Resolved - WhatsApp was degraded for 1 hour between 18:00 Pacific Time to 19:00 Pacific Time on 03/11/2023. During this period, customers may have experienced WhatsApp message Delay. The issue has now been resolved.
      Mar 11, 19:34 PST
      Investigating - Our monitoring systems have detected a potential issue with WhatsApp.. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 11, 19:02 PST
      Inbound Call Failures to a Subset of Twilio's Israel Phone Numbers
      Resolved - The issue affecting inbound calls to Twilio Israel phone numbers has been resolved, and the service is functioning normally at this time.
      Mar 11, 14:21 PST
      Monitoring - We have started seeing recovery for inbound calls to Twilio Israel phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 11, 12:39 PST
      Update - We are still observing a subset of inbound call failures to Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 11, 10:54 PST
      Investigating - We are observing a subset of inbound call failures to Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 11, 09:38 PST
      Mar 10, 2023
      Mar 9, 2023
      Mar 8, 2023

      No incidents reported.

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