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      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to AT&T Network in Mexico 334-050
      Update - We are still experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 24, 2024 - 23:13 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 2024 - 21:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to IUSACell Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 2024 - 20:58 PDT
      SMS Delivery Delays and Failures to Telma Network in Madagascar
      Update - We are still experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 2024 - 23:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 2024 - 22:26 PDT
      SMS Delivery Delays to MTN Network in Africa Countries
      Update - We are still experiencing SMS delivery report delays when sending messages to MTN Network in South Africa, however for other MTN networks in the African region we can observe recovery. Our engineers are working with our carrier partner to resolve the issue with MTN South Africa. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 24, 2024 - 21:09 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 2024 - 19:22 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 2024 - 18:23 PDT
      Call Quality Issues to and From a Subset of Twilio Mexico Phone Numbers
      Update - We are still observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 2024 - 22:34 PDT
      Investigating - We are observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 2024 - 21:46 PDT
      US SMS Carrier Maintenance - T-Mobile
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 2024 - 20:01 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 24 October 2024 at 20:00 PDT until 25 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Oct 24, 2024 20:00 - Oct 25, 2024 02:00 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 2024 - 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting conducting a planned maintenance from 24 October 2024 at 20:00 PDT until 25 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets.
      Oct 24, 2024 20:00 - Oct 25, 2024 03:00 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 2024 - 19:30 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting an emergency maintenance from 23 October 2024 at 19:30 PDT until 24 October 2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets.
      Oct 24, 2024 19:30 - Oct 25, 2024 03:30 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 02, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      02 October 2024 at 13:00 PDT until 02 October 2024 at 17:00 PDT

      07 October 2024 at 13:00 PDT until 07 October 2024 at 17:00 PDT

      09 October 2024 at 13:00 PDT until 09 October 2024 at 17:00 PDT

      14 October 2024 at 13:00 PDT until 14 October 2024 at 17:00 PDT

      16 October 2024 at 13:00 PDT until 16 October 2024 at 17:00 PDT

      21 October 2024 at 13:00 PDT until 21 October 2024 at 17:00 PDT

      23 October 2024 at 13:00 PDT until 23 October 2024 at 17:00 PDT

      28 October 2024 at 13:00 PDT until 28 October 2024 at 17:00 PDT

      30 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT
      Oct 2, 2024 13:00 - Oct 30, 2024 17:00 PDT
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      Flex Application Platform Operational
      TaskRouter ? Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Degraded Performance
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Degraded Performance
      Billing Operational
      Customer Support Center ? Operational
      Other Degraded Performance
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Under Maintenance
      MMS Long Code, North America Under Maintenance
      SMS Short Code, North America Under Maintenance
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Under Maintenance
      MMS Toll-Free, North America Under Maintenance
      Voice, North America Operational
      Voice, Latin America Degraded Performance
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Under Maintenance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Sender ID Operational
      90 days ago
      100.0 % uptime
      Today
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      Twilio Voice Maintenance (Australia) Oct 25, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 25 October 05:00 until 25 October 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Sep 18, 2024 - 15:42 PDT
      Twilio Interconnect Maintenance (Australia) Oct 25, 2024 05:00-12:00 PDT
      Twilio is conducting planned maintenance from 25 October 05:00 until 25 October 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Sep 18, 2024 - 15:43 PDT
      Twilio Interconnect Maintenance (Australia) Oct 26, 2024 05:00-12:00 PDT
      Twilio is conducting planned maintenance from 26 October 05:00 until 26 October 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Sep 18, 2024 - 15:44 PDT
      Twilio Voice Maintenance (Australia) Oct 26, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 26 October 05:00 until 26 October 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Sep 18, 2024 - 15:44 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Oct 26, 2024 13:30-22:05 PDT
      Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 26 October 2024 at 13:30 PDT until 26 October 2024 at 22:05 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match
      Posted on Oct 24, 2024 - 08:13 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Oct 27, 2024 14:55-21:15 PDT
      Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 27 October 2024 at 14:55 PDT until 27 October 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Legacy Identity MatchAndAttributes, Verify Silent Network Auth
      Posted on Oct 24, 2024 - 08:47 PDT
      Hong Kong SMS Carrier Maintenance - Three Oct 28, 2024 12:00-14:00 PDT
      The Three network in Hong Kong is conducting a planned maintenance from 28 October 2024 at 12:00 PDT until 28 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Hong Kong handsets.
      Posted on Oct 16, 2024 - 00:52 PDT
      Russia SMS Carrier Maintenance - Beeline Oct 28, 2024 14:00-17:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 28 October 2024 at 14:00 PDT until 28 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Oct 23, 2024 - 06:42 PDT
      United States SMS Carrier Partner Maintenance Oct 28, 2024 23:00 - Oct 29, 2024 03:00 PDT
      Our SMS carrier partner in the United States is conducting a planned maintenance from 28 October 2024 at 23:00 PDT until 29 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Posted on Oct 22, 2024 - 00:37 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Oct 29, 2024 21:30 - Oct 30, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 29 October 2024 at 21:30 PDT until 30 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Oct 24, 2024 - 15:42 PDT
      United States SMS Carrier Partner Maintenance Oct 29, 2024 23:00 - Oct 30, 2024 03:00 PDT
      Our SMS carrier partner in the United States is conducting a planned maintenance from 29 October 2024 at 23:00 PDT until 30 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Posted on Oct 22, 2024 - 00:42 PDT
      Multiple Destination Voice Carrier Partner Maintenance Oct 30, 2024 04:00-10:00 PDT
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 October 2024 at 04:00 PDT until 30 October 2024 at 10:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Posted on Oct 23, 2024 - 16:48 PDT
      United States Account Security Service Partner Maintenance Oct 30, 2024 19:00 - Oct 31, 2024 03:00 PDT
      Our service partner is conducting a planned maintenance from 30 October 2024 at 19:00 PDT until 31 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Sep 23, 2024 - 22:00 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Oct 30, 2024 20:00 - Oct 31, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 30 October 2024 at 20:00 PDT until 31 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 28, 2024 - 11:38 PDT
      United States SMS Carrier Partner Maintenance Oct 31, 2024 03:00-09:00 PDT
      Our SMS carrier partner in the United States is conducting a planned maintenance from 31 October 2024 at 03:00 PDT until 31 October 2024 at 09:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States long codes.
      Posted on Oct 17, 2024 - 11:53 PDT
      United States SMS Carrier Partner Maintenance - T-Mobile Nov 5, 2024 16:00-20:00 PST
      Our SMS carrier partner in the United States is conducting a planned maintenance from 05 November 2024 at 16:00 PST until 05 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile Network in the United States handsets.
      Posted on Sep 23, 2024 - 17:27 PDT
      United States SMS and MMS Carrier Maintenance - AT&T Nov 6, 2024 01:00-03:00 PST
      The AT&T network in the United States is conducting a planned maintenance from 06 November 2024 at 01:00 PST until 06 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
      Posted on Oct 17, 2024 - 17:04 PDT
      Japan SMS Carrier Maintenance - Docomo Nov 7, 2024 08:00-13:00 PST
      The Docomo network in Japan is conducting a planned maintenance from 07 November 2024 at 08:00 PST until 07 November 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Docomo Japan handsets.
      Posted on Oct 16, 2024 - 23:31 PDT
      Czech Republic Voice Carrier Partner Maintenance Nov 11, 2024 15:00-19:30 PST
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 11 November 2024 at 15:00 PST until 11 November 2024 at 19:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Oct 24, 2024 - 07:09 PDT
      United States MMS Carrier Partner Maintenance Nov 12, 2024 00:00-02:00 PST
      Update - Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2024 at 00:00 PST until 12 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
      Oct 21, 2024 - 07:51 PDT
      Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2024 at 00:00 PST until 12 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Sinch United States handsets.
      Oct 21, 2024 - 06:48 PDT
      Interconnect backend service maintenance Nov 14, 2024 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 November 07:00 PDT until 14 November 08:00 PDT on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact on calls, though it is not expected.
      Posted on Oct 17, 2024 - 17:19 PDT
      Twilio Interconnect backend service maintenance Nov 14, 2024 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 November 07:00 PDT until 14 November 08:00 PDT on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact to call setup, though it is not expected.
      Posted on Oct 17, 2024 - 17:18 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Oct 24, 2024
      Kenya Voice Carrier Partner Maintenance - Safaricom
      Completed - The scheduled maintenance has been completed.
      Oct 24, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 13:01 PDT
      Scheduled - The Safaricom network in Kenya is conducting a planned maintenance from 24 October 2024 at 13:00 PDT until 24 October 2024 at 22:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Kenya phone numbers.
      Oct 21, 15:33 PDT
      SMS and MMS Delivery Delays to Verizon Wireless and AT&T in the U.S. on Subset of Long Codes
      Resolved - We are no longer experiencing MMS and SMS delivery delays when sending messages to the Verizon and AT&T networks in the United States. This incident has been resolved.
      Oct 24, 17:30 PDT
      Monitoring - We are observing recovery in MMS and SMS delivery delays when sending messages to the US Verizon network, and MMS and SMS to the US AT&T network is now operational. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 15:31 PDT
      Update - We continue to experience MMS and SMS delivery delays when sending messages to Verizon Wireless in the United States on a subset of long codes. We are seeing recovery for MMS and SMS delivery delays to the AT&T network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 24, 13:32 PDT
      Update - We continue to experience MMS and SMS delivery delays when sending messages to Verizon Wireless in the United States on a subset of long codes. We are seeing recovery for MMS and SMS delivery delays to the AT&T network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 11:36 PDT
      Identified - We continue to experience SMS and MMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 09:34 PDT
      Update - We continue to experience SMS and MMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 08:48 PDT
      Update - We continue to experience SMS delivery delays, and are also observing MMS delivery delays, when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 07:48 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Wireless and AT&T networks in the United States on a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 07:15 PDT
      Russia SMS Carrier Maintenance - Yota and MegaFon
      Completed - The scheduled maintenance has been completed.
      Oct 24, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 13:00 PDT
      Scheduled - The Yota and MegaFon networks in Russia are conducting an emergency maintenance from 24 October 2024 at 13:00 PDT until 24 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yota and MegaFon Russia handsets.
      Oct 21, 08:49 PDT
      SMS Delivery Delays to Dish Network in United States of America
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Dish Network in the United States of America. This incident has been resolved.
      Oct 24, 16:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Dish Network in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 14:34 PDT
      Update - We are experiencing SMS delivery delays when sending to the Dish Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 13:34 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to the Dish Network in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 24, 13:33 PDT
      On Call Engineers are Investigating an issue
      Resolved - This issue affecting Voice SDK Insights gateway errors has been mitigated, and it's describe as a retroactive incident at the link below: https://status.twilio.com/incidents/7j5rd36c097k
      Oct 24, 14:04 PDT
      Investigating - Our monitoring systems have detected a potential issue with Voice SDK events logging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 24, 13:31 PDT
      Voice SDK/Insights Gateways affected
      Resolved - Twilio Voice SDK/Insights Gateway was degraded for 30 minutes between 12:49 pm and 1:20pm Pacific Time on 10/24/2024. During this period of time, customers may have experienced errors returned from the Voice SDK insights gateway. The issue has now been resolved.
      Oct 24, 13:45 PDT
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      Oct 24, 12:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 11:30 PDT
      Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 24 October 2024 at 11:30 PDT until 24 October 2024 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
      Oct 23, 00:04 PDT
      SMS Delivery Report Delays to United Arab Emirates Networks Via Subset Of Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery report failures to United Arab Emirates networks via subset of registered sender ID. This incident has been resolved.
      Oct 24, 11:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to United Arab Emirates networks via subset of registered sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 10:17 PDT
      Identified - We continue to experience SMS delivery report delays to United Arab Emirates networks via subset of registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 24, 08:31 PDT
      Update - We continue to experience SMS delivery report delays to United Arab Emirates networks via subset of registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 24, 07:07 PDT
      Update - We continue to experience SMS delivery report delays to United Arab Emirates networks via subset of registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 05:07 PDT
      Investigating - We are experiencing SMS delivery report delays to United Arab Emirates networks via subset of registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 04:17 PDT
      SMS Delivery Delays to Telkomsel in Indonesia via Pre-Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telkomsel in Indonesia via pre-registered sender ID. This incident has been resolved.
      Oct 24, 09:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telkomsel in Indonesia via pre-registered sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 06:42 PDT
      Investigating - We are experiencing SMS delivery delays to Telkomsel in Indonesia via pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 05:43 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 24, 08:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 24, 04:00 PDT
      Update - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 24 October 2024 at 04:00 PDT until 24 October 2024 at 08:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 15, 18:47 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 17 October 2024 at 04:00 PDT until 17 October 2024 at 05:59 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 8, 22:48 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 24, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 23:31 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 23 October 2024 at 23:30 PDT until 24 October 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Oct 23, 14:04 PDT
      MMS Delivery Failures To T-Mobile Network In Unites States Of America
      Resolved - We are no longer experiencing MMS delivery failures to T-Mobile network in Unites States of America. This incident has been resolved.
      Oct 24, 04:49 PDT
      Update - We are observing recovery in MMS delivery failures to T-Mobile network in Unites States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 03:00 PDT
      Update - We continue to experience MMS delivery failures to T-Mobile network in Unites States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 24, 02:12 PDT
      Investigating - We are experiencing MMS delivery failures To T-Mobile network in Unites States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 24, 01:26 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 24, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 20:01 PDT
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 23 October 2024 at 20:00 PDT until 24 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 18, 08:12 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 24, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 23 October 2024 at 20:00 PDT until 24 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 28, 11:38 PDT
      Oct 23, 2024
      Portugal Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 23, 19:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 17:30 PDT
      Scheduled - Our Voice carrier partner in Portugal is conducting a planned maintenance from 23 October 2024 at 17:30 PDT until 23 October 2024 at 19:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Portugal phone numbers.
      Oct 21, 15:29 PDT
      SMS Delivery Failures to Orange Network in Israel
      Resolved - We are no longer experiencing SMS delivery failures when sending to the Orange network in Israel. This incident has been resolved.
      Oct 23, 17:54 PDT
      Monitoring - We are observing successful SMS delivery to the Orange network in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 15:54 PDT
      Update - We are experiencing SMS Delivery Failures when sending to the Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 23, 14:54 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures to Orange Network in Israel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 23, 14:52 PDT
      SMS Delivery Failures to Fastweb Network in Italy
      Resolved - We are no longer experiencing SMS delivery failures when sending to the Fastweb network in Italy. This incident has been resolved.
      Oct 23, 17:29 PDT
      Monitoring - We are observing successful SMS delivery to the Fastweb network in Italy. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 15:29 PDT
      Update - We are experiencing SMS Delivery Failures when sending to the Fastweb Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 23, 14:30 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures to Fastweb Network in Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 23, 14:28 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Oct 23, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 14:01 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 October 2024 at 14:00 PDT until 23 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Oct 18, 15:36 PDT
      Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre
      Completed - The scheduled maintenance has been completed.
      Oct 23, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 15:00 PDT
      Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 23 October 2024 at 15:00 PDT until 23 October 2024 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Oct 9, 04:50 PDT
      Russia SMS Carrier Maintenance - MOTIV
      Completed - The scheduled maintenance has been completed.
      Oct 23, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 11:20 PDT
      Scheduled - The MOTIV network in Russia is conducting an emergency maintenance from 23 October 2024 at 11:20 PDT until 23 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MOTIV Russia handsets.
      Oct 22, 07:13 PDT
      SMS Delivery Failures to 365 Wireless in the United States Over a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery failures to the 365 Wireless network in the United States over a subset of short codes. This incident has been resolved.
      Oct 23, 13:53 PDT
      Monitoring - We are observing successful SMS delivery to the 365 Wireless network in the United States. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 11:53 PDT
      Update - We continue to experience SMS delivery failures to the 365 Wireless network in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 10:03 PDT
      Investigating - We are experiencing SMS delivery failures to the 365 Wireless network in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 23, 08:53 PDT
      MMS Delivery Failures to Multiple Networks in Australia over a Subset of Longcodes
      Resolved - After investigation with carrier partners and verification of correct performance on our routes, we are classifying this incident as invalid and are marking it resolved. We apologize for the incorrect categorization of the incident.
      Oct 23, 13:50 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Oct 23, 10:32 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Oct 22, 18:31 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Oct 22, 10:33 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 22, 06:39 PDT
      Investigating - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 04:30 PDT
      Update - We are observing recovery in MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 02:36 PDT
      Monitoring - We are observing recovery in MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 00:48 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Oct 21, 23:55 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 21, 19:55 PDT
      Update - We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 17:57 PDT
      Update - We are experiencing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 16:57 PDT
      Investigating - Our monitoring systems have detected a potential issue MMS delivery failure to multiple networks in Australia over a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 16:55 PDT
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the data availability issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Oct 23, 10:00 PDT
      Investigating - Our monitoring systems have detected a potential issue with data availability. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 23, 08:46 PDT
      SMS Delivery Delays to Vodacom in South Africa via Subset of Longcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom in South Africa. This incident has been resolved.
      Oct 23, 07:34 PDT
      Update - We are observing recovery in SMS delivery delays to Vodacom in South Africa 655-01 via subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 05:36 PDT
      Investigating - We are experiencing SMS delivery delays to Vodacom in South Africa 655-01 via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 23, 04:50 PDT
      SMS Delivery Delays to Google Voice in United States of America via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays to Google voice in United States of America via subset of shortcodes. This incident has been resolved.
      Oct 23, 04:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Google voice in United States of America via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 03:13 PDT
      Update - We continue to experience SMS delivery delays to Google voice in United States of America via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 23, 02:24 PDT
      Investigating - We are experiencing SMS delivery delays to Google voice in United States of America via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 23, 01:11 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 23, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 23, 00:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 23 October 2024 at 00:00 PDT until 23 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 22, 09:04 PDT
      United States MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 23, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 23:00 PDT
      Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 22 October 2024 at 23:00 PDT until 23 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
      Oct 17, 18:58 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 23, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 22:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 October 2024 at 22:00 PDT until 23 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
      Sep 23, 15:59 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 23, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 21:00 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting an emergency maintenance from 22 October 2024 at 21:00 PDT until 23 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Bermuda, Tunisia and Puerto Rico handsets.
      Oct 22, 04:25 PDT
      SMS Delivery Delays and Failures to Yemen Mobile Network in Yemen
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Yemen Mobile Network in Yemen. This incident has been resolved.
      Oct 23, 00:32 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to CDMA Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 22:40 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Yemen Mobile Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 22, 00:28 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Yemen Mobile Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 21, 00:39 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 20, 18:19 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 19, 18:20 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 18, 18:38 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Oct 17, 19:11 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 17, 03:33 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 16, 19:25 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 16, 19:24 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 15:34 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 13:39 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 12:35 PDT
      Oct 22, 2024
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 22, 23:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 23:02 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 22 October 2024 at 23:00 PDT until 22 October 2024 at 23:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Oct 22, 15:33 PDT
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Oct 22, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 18:00 PDT
      Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 22 October 2024 at 18:00 PDT until 22 October 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Oct 18, 05:23 PDT
      MMS Delivery Delays to the AT&T Network in the US
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to the AT&T Network in the US. This incident has been resolved.
      Oct 22, 22:22 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to the AT&T Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 20:36 PDT
      Update - We continue to experience MMS delivery delays when sending messages to the AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 18:36 PDT
      Update - We are experiencing MMS delivery delays when sending messages to the AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 22, 17:39 PDT
      Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Delays to the AT&T Network in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 22, 17:35 PDT
      Belarus SMS Carrier Maintenance - Life
      Completed - The scheduled maintenance has been completed.
      Oct 22, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 15:00 PDT
      Scheduled - The Life network in Belarus is conducting a planned maintenance from 22 October 2024 at 15:00 PDT until 22 October 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Life Belarus handsets.
      Oct 16, 16:04 PDT
      SMS Delivery Delays to Telecall Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telecall Network in Brazil. This incident has been resolved.
      Oct 22, 19:03 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays when sending to the Telecall Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 16:54 PDT
      Update - We continue to investigate the issue causing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 22, 12:54 PDT
      Update - We continue to investigate the issue causing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 10:54 PDT
      Update - We are experiencing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 22, 10:05 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays to Telecall Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 22, 10:01 PDT
      SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes
      Resolved - We are no longer experiencing SMS delivery failures to the AT&T Network in the US from a subset of long codes. This incident has been resolved.
      Oct 22, 17:57 PDT
      Monitoring - We are observing successful SMS delivery to the AT&T Network in the US from a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 15:58 PDT
      Update - We are continuing our investigation and are updating the affected component to 'Carrier Network - SMS Long Code, North America' in order to match the description of the issue. The affected component was incorrectly listed previously as 'Carrier Network - MMS Long Code, North America'. We apologize for any confusion this caused. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 22, 15:29 PDT
      Update - We are continuing our investigation and are updating the affected component to 'Carrier Network - SMS Long Code, North America' in order to match the description of the issue. The affected component was incorrectly listed previously as 'Carrier Network - MMS Long Code, North America'. We apologize for any confusion this caused. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 22, 15:29 PDT
      Update - We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 13:27 PDT
      Investigating - This incident causing SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/wzjmpthblxjp for previous updates. We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

      We apologize for the inconvenience and for any confusion this may have caused
      Oct 22, 12:27 PDT
      SMS Delivery Delays to DigiMobil (Movistar) in Spain
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiMobil (Movistar) in Spain. This incident has been resolved.
      Oct 22, 17:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the DigiMobil (Movistar) network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 15:43 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the DigiMobil (Movistar) network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 22, 14:43 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to DigiMobil (Movistar) in Spain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 22, 14:41 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Oct 22, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a series of planned maintenances from 21 October 2024 at 14:00 PDT until 22 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      21 October 2024 at 14:00 PDT until 21 October 2024 at 17:00 PDT

      22 October 2024 at 14:00 PDT until 22 October 2024 at 17:00 PDT
      Oct 21, 14:00 PDT
      Concatenated SMS Traffic Towards US Cellular for a Subset of Short Codes was Garbled
      Resolved - Between 01:30 AM PT until 12:34 PM PT today, concatenated SMS traffic towards US Cellular for a subset of short codes was inadvertently affected after work was performed by the mobile operator. Some messages may have arrived garbled. In order to mitigate the issue, the concatenation feature was disabled on traffic towards US Cellular, for impacted shortcodes. We are actively working with US Cellular to resolve this issue as quickly as possible, so concatenation can be re-enabled.
      Oct 22, 13:50 PDT
      SMS Delivery Delays to MTN in South Africa via Domestic Pre-Registered Sender ID
      Resolved - We are no longer experiencing SMS Delivery Delays to MTN in South Africa via Domestic Pre-Registered Sender IDs. This incident has been resolved.
      Oct 22, 13:15 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays to MTN in South Africa 655-10 via Domestic Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. Another update will be provided in 2 hours or as soon as more information becomes available.
      Oct 22, 11:15 PDT
      Update - We continue to investigate the issue causing SMS Delivery Delays to MTN in South Africa 655-10 via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 09:16 PDT
      Update - We are experiencing SMS Delivery Delays to MTN in South Africa 655-10 via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 22, 08:14 PDT
      Investigating - Our monitoring systems have detected a potential issue of SMS Delivery Delays to MTN in South Africa 655-10 via Domestic Pre-Registered Sender ID. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 22, 08:08 PDT
      SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes
      Resolved - The issue affecting SMS delivery to the AT&T Network in the US from a subset of longcodes has been resolved, and the service is functioning normally at this time.
      Oct 22, 07:24 PDT
      Update - We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Oct 22, 05:13 PDT
      Update - We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Oct 21, 21:22 PDT
      Update - We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 21, 17:24 PDT
      Update - We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 15:24 PDT
      Update - We are experiencing SMS delivery failures to the AT&T Network in the US from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 14:24 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 14:17 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 22, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 21:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 21 October 2024 at 21:00 PDT until 22 October 2024 at 06:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 21, 14:40 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 22, 04:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 22:01 PDT
      Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 21 October 2024 at 22:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 21, 06:48 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 22, 04:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 02:01 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 22 October 2024 at 02:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 17, 08:06 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 22, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 22, 02:00 PDT
      Update - The AT&T network in the United States is conducting a planned maintenance from 22 October 2024 at 02:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 4, 23:57 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Oct 4, 23:55 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Oct 4, 23:53 PDT
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 22 October 2024 at 02:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 4, 23:51 PDT
      Inbound Call Failure To a Subset of Thailand Phone Numbers
      Resolved - The issue affecting Inbound call failure to a subset of Thailand phone numbers has been resolved, and the service is functioning normally at this time.
      Oct 22, 03:40 PDT
      Update - We are observing recovery in Inbound call failure to a subset of Thailand phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 02:09 PDT
      Investigating - We are experiencing Inbound call failure to a subset of Thailand phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 22, 01:21 PDT
      Inbound SMS Failures to a Subset of Twilio Sweden Phone Numbers
      Resolved - We are no longer experiencing SMS failures to a subset of Twilio Sweden Phone Numbers. This incident has been resolved.
      Oct 22, 03:32 PDT
      Update - We are observing recovery in SMS delivery failures to a subset of Twilio Sweden Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 01:41 PDT
      Monitoring - We are observing recovery in SMS delivery failures to a subset of Twilio Sweden Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 23:50 PDT
      Update - We are continuing to experience SMS delivery failures to a subset of Twilio Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Oct 21, 20:38 PDT
      Update - We are continuing to experience SMS delivery failures to a subset of Twilio Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Oct 21, 12:43 PDT
      Update - We are continuing to experience SMS delivery failures to a subset of Twilio Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 21, 08:46 PDT
      Update - We are continuing to experience SMS delivery failures to a subset of Twilio Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 06:46 PDT
      Investigating - We are experiencing SMS failures to a subset of Twilio Sweden Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 05:46 PDT
      SMS Delivery Failure to Multiple Networks in Bahrain
      Resolved - We are no longer experiencing SMS delivery failures when sending to multiple networks in Bahrain. This incident has been resolved.
      Oct 22, 03:05 PDT
      Update - We are observing successful SMS delivery when sending to multiple networks in Bahrain. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 22, 01:25 PDT
      Update - We are observing successful SMS delivery when sending to multiple networks in Bahrain. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 23:42 PDT
      Monitoring - We are observing successful SMS delivery when sending to multiple networks in Bahrain. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 21:48 PDT
      Update - We continue to investigate the issue causing SMS delivery failures when sending to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 21, 19:45 PDT
      Update - We continue to investigate the issue causing SMS delivery failures when sending to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 17:49 PDT
      Update - We are experiencing SMS delivery failures when sending to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 16:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to multiple networks in Bahrain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 16:48 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 22, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 22:02 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 21 October 2024 at 22:00 PDT until 22 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 21, 21:27 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 22, 02:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 20, 20:01 PDT
      Scheduled - The AT&T network in the United States is conducting a series of planned maintenances from 20 October 2024 at 20:00 PDT until 22 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      20 October 2024 at 20:00 PDT until 21 October 2024 at 02:00 PDT

      21 October 2024 at 20:00 PDT until 22 October 2024 at 02:00 PDT
      Oct 18, 08:33 PDT
      United States SMS Carrier Maintenance - US Cellular Corp.
      Completed - The scheduled maintenance has been completed.
      Oct 22, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 22:30 PDT
      Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 21 October 2024 at 22:30 PDT until 22 October 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
      Oct 18, 08:13 PDT
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 22, 01:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 21:01 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 27 October 2024 at 21:00 PDT until 28 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets.
      Oct 21, 15:51 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 22, 01:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 23:00 PDT
      Scheduled - The AT&T network in the Mexico is conducting a planned maintenance from 21 October 2024 at 23:00 PDT until 22 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Oct 15, 21:55 PDT
      US SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 22, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 21:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 21 October 2024 at 21:00 PDT until 22 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via Verizon US short codes.
      Sep 20, 16:31 PDT
      SMS Delivery Receipt Delays to the Beeline Network in Russia
      Resolved - We are no longer experiencing delays in receiving message delivery reports when sending to the Beeline Network Russia. This incident has been resolved.
      Oct 22, 00:10 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending to the Beeline Network Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 22:24 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to the Beeline Network Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
      Oct 21, 20:22 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to the Beeline Network Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
      Oct 21, 18:30 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to the Beeline Network Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 17:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery receipt delays when sending to the Beeline Network Russia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 17:32 PDT
      Oct 21, 2024
      Spain SMS Carrier Maintenance - Yoigo
      Completed - The scheduled maintenance has been completed.
      Oct 21, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 17:01 PDT
      Scheduled - The Yoigo network in Spain is conducting an emergency maintenance from 21 October 2024 at 17:00 PDT until 21 October 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yoigo Spain handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 21, 13:05 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Oct 21, 20:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 15:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 21 October 2024 at 15:00 PDT until 21 October 2024 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 21, 00:21 PDT
      Qatar SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Oct 21, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 14:01 PDT
      Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 21 October 2024 at 14:00 PDT until 21 October 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 21, 08:36 PDT
      SMS Delivery Delays to Surf Telecom Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Surf Telecom Network in Brazil. This incident has been resolved.
      Oct 21, 17:29 PDT
      Monitoring - We are observing recovery from SMS delivery delays when sending messages to the Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 15:29 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 13:45 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Surf Telecom Network in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 12:44 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS delivery delays when sending to Surf Telecom network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 12:41 PDT
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Oct 21, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 21, 13:00 PDT
      Scheduled - The MegaFon and Yota networks in Russia are conducting a series of planned maintenances from 21 October 2024 at 13:00 PDT until 23 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MegaFon and Yota Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      21 October 2024 at 13:00 PDT until 21 October 2024 at 17:00 PDT

      23 October 2024 at 13:00 PDT until 23 October 2024 at 17:00 PDT
      Oct 18, 07:37 PDT
      Users Unable to Add Decimals During Account Billing Top-Ups
      Resolved - We are no longer experiencing the issue causing customers to be unable to add decimal values during account billing top-ups. This incident has been resolved.
      Oct 21, 14:52 PDT
      Update - We are continuing to investigate an issue where users are unable to add decimal values during account billing top-ups. As a temporary workaround, please consider rounding up the payment amount to the nearest whole currency unit. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Oct 21, 13:21 PDT
      Update - We are continuing to investigate an issue where users are unable to add decimal values during account billing top-ups. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 21, 12:30 PDT
      Update - We are continuing to investigate an issue where users are unable to add decimal values during account billing top-ups. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 10:33 PDT
      Update - We are investigating an issue where users are unable to add decimal values during account billing top-ups. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 09:33 PDT
      Investigating - We've become aware of a potential issue with Account Billing top-ups. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 09:17 PDT
      SMS Delivery Failures from Twilio Short Codes and Toll Free Numbers to AT&T Network in the US
      Resolved - We are no longer experiencing the issue causing SMS delivery failures from Twilio Short Codes and Toll Free numbers to the AT&T Network in the US. This incident has been resolved.
      Oct 21, 12:41 PDT
      Monitoring - We are observing successful SMS delivery from Twilio Short Codes to AT&T Network in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 10:44 PDT
      Update - We are continuing to experience SMS delivery failures from Twilio Short Codes and Toll Free numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 21, 06:53 PDT
      Update - We are continuing our investigation and have discovered Twilio Toll Free numbers are also impacted with this issue.
      Oct 21, 05:03 PDT
      Update - We are experiencing SMS delivery failures from Twilio Short Codes to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 04:53 PDT
      Update - We are experiencing SMS delivery failures from Twilio Short Codes to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 03:59 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 03:24 PDT
      SMS Delivery Delays to B-Mobile Network in Bhutan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to B-Mobile Network in Bhutan. This incident has been resolved.
      Oct 21, 10:03 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to B-Mobile Network in Bhutan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 08:10 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 20, 22:32 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 20, 15:00 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 20, 11:12 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 20, 09:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 20, 08:12 PDT
      SMS Delivery Delays to Telefonica/Movistar Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica/Movistar network in Mexico. This incident has been resolved.
      Oct 21, 07:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Telefonica/Movistar network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 05:49 PDT
      Investigating - We are experiencing SMS delivery delays to Telefonica/Movistar network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 04:49 PDT
      SMS Delivery Delays from Twilio Tollfree Numbers to AT&T Network in the US
      Resolved - Our Engineers have detected multiple network degradations over AT&T in the US. For that reason, we have merged this incident with the one for failures via Short codes. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/jnf8mp4mfj1b
      Oct 21, 04:59 PDT
      Update - We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 21, 04:54 PDT
      Update - We are continuing our investigation and have discovered Twilio Toll-free is affected by the issue.
      Oct 21, 04:02 PDT
      Update - We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 21, 04:01 PDT
      Investigating - Our monitoring systems have detected a potential issue with Toll Free messaging in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 21, 03:43 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 21, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 20, 20:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 October 2024 at 20:00 PDT until 21 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Oct 18, 08:48 PDT
      Oct 20, 2024
      United States Account Security Carrier Partner Maintenance - T-Mobile US
      Completed - The scheduled maintenance has been completed.
      Oct 20, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 20, 01:00 PDT
      Scheduled - Our carrier partner T-Mobile US United States is conducting planned maintenance from 20 October 2024 at 01:00 PDT until 21 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



      Impacted Product: Lookup SIM Swap



      Note, the maintenance will be carried out on each of the following dates and times:



      20 October 2024 at 01:00 PDT until 20 October 2024 at 04:00 PDT

      21 October 2024 at 01:00 PDT until 21 October 2024 at 03:00 PDT
      Oct 17, 19:08 PDT
      Oct 19, 2024
      SMS Delivery Delays to Zain Network in Sudan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Sudan. This incident has been resolved.
      Oct 19, 14:50 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 12:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 10:59 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 09:11 PDT
      Investigating - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 19, 08:20 PDT
      Update - We are continuing observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 06:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 04:38 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 19, 01:35 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 18, 21:52 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 19:50 PDT
      Investigating - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 18:52 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 16:54 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 18, 16:52 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 14:56 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 13:57 PDT
      SMS Delivery Delays to Vodafone Network in Ghana
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Ghana. This incident has been resolved.
      Oct 19, 09:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 07:43 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
      Oct 18, 20:55 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Oct 18, 12:59 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Oct 18, 09:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 07:07 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 05:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 04:19 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 18, 00:26 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 22:26 PDT
      Investigating - We are still experiencing SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 21:29 PDT
      Update - We are observing recovery in SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. We will still continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 19:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 18:13 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 16:38 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 15:38 PDT
      AccSec - Canada API Errors
      Resolved - The issue of AccSec Canada API errors has been resolved, and the service is operating normally at this time.
      Oct 19, 07:39 PDT
      Update - We are continuing observing recovery in AccSec Canada API errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 19, 06:55 PDT
      Monitoring - We are observing recovery in AccSec Canada API errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 05:02 PDT
      Update - We continue to experience AccSec Canada API errors. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 19, 04:20 PDT
      Update - We continue to experience AccSec Canada API errors. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 19, 02:29 PDT
      Investigating - We are experiencing AccSec Canada API errors. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 19, 01:40 PDT
      Oct 18, 2024
      SMS Delivery Delays to Shelcomm Network in the US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in the US. This incident has been resolved.
      Oct 18, 23:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 22:03 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 18, 20:20 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 18:26 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 17:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 15:28 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 14:57 PDT
      SMS Delivery Failures to Tigo Network In Senegal
      Resolved - We are no longer experiencing SMS delivery failures to Tigo Network In Senegal. This incident has been resolved.
      Oct 18, 14:02 PDT
      Monitoring - We are observing successful SMS delivery to Tigo Network In Senegal. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 12:51 PDT
      Update - We continue to experience SMS delivery failures to Tigo Network In Senegal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update within 8 hours or as soon as more information becomes available.
      Oct 18, 10:50 PDT
      Update - We continue to experience SMS delivery failures to Tigo Network In Senegal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 18, 07:04 PDT
      Update - We continue to experience SMS delivery failures to Tigo Network In Senegal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 05:06 PDT
      Investigating - We are experiencing SMS delivery failures to Tigo Network In Senegal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 04:06 PDT
      MMS Delivery Receipt Delays to Verizon Network in the US From a Subset of Short Codes
      Resolved - We are no longer experiencing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). This incident has been resolved.
      Oct 18, 11:41 PDT
      Monitoring - We are observing recovery in MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). We will continue to monitor the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
      Oct 18, 09:41 PDT
      Update - We are continuing to investigate this issue.
      Oct 18, 08:53 PDT
      Investigating - We are observing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 18, 08:50 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 18, 08:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 13:45 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 17 October 2024 at 15:45 PDT until 18 October 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Oct 17, 11:59 PDT
      Canada SMS Carrier Maintenance - Freedom Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 18, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 18, 00:00 PDT
      Scheduled - The Freedom Mobile network in Canada is conducting a planned maintenance from 18 October 2024 at 00:00 PDT until 18 October 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Freedom Mobile Canada handsets.
      Oct 10, 17:06 PDT
      SMS Delivery Failure to Nawras Networks in Oman
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nawras Networks in Oman. This incident has been resolved.
      Oct 18, 04:38 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Nawras Networks in Oman. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 02:35 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Nawras Networks in Oman. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 00:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nawras Networks in Oman. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 22:38 PDT
      Update - We continue experiencing SMS delivery failures to Nawras Networks in Oman. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 17, 18:45 PDT
      Update - We continue experiencing SMS delivery failures to Nawras Networks in Oman. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 16:52 PDT
      Investigating - We are experiencing SMS delivery failures to Nawras Networks in Oman. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 15:57 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 18, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 23:03 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a series of planned maintenances from 16 October 2024 at 21:00 PDT until 18 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.



      Note, the maintenance will be carried out on each of the following dates and times:



      16 October 2024 at 21:00 PDT until 17 October 2024 at 03:00 PDT

      17 October 2024 at 21:00 PDT until 18 October 2024 at 03:00 PDT



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 16, 22:09 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 18, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 17 October 2024 at 20:00 PDT until 18 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada short codes.
      Oct 7, 08:38 PDT
      Unable to Submit Toll-Free Verification via Twilio Console
      Resolved - This incident has been resolved.
      Oct 18, 02:52 PDT
      Monitoring - We are currently recovery in performance for the submission of Toll-Free verification via Twilio console. Our engineering team is currently monitoring the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 18, 00:52 PDT
      Update - We are currently seeing degraded performance for the submission of Toll-Free verification via Twilio console. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 23:42 PDT
      Update - We are currently seeing degraded performance for the submission of Toll-Free verification via Twilio console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 22:44 PDT
      Update - We are continuing to investigate this issue.
      Oct 17, 21:08 PDT
      Investigating - We've become aware of a potential issue with the submission for Toll-Free verification via Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 20:57 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 18, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 20:01 PDT
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 17 October 2024 at 20:00 PDT until 18 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 11, 13:44 PDT
      US SMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Oct 18, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 21:00 PDT
      Scheduled - The Verizon network in the US is conducting a planned maintenance from 17 October 2024 at 21:00 PDT until 18 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets.
      Oct 1, 16:00 PDT
      Oct 17, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Oct 17, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 16:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 October 2024 at 16:00 PDT until 17 October 2024 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Oct 16, 07:40 PDT
      SMS Delivery Delays And Failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs
      Resolved - We are no longer experiencing SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. This incident has been resolved.
      Oct 17, 19:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 18:10 PDT
      Update - We continue experiencing SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 16:34 PDT
      Investigating - We are experiencing SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 15:33 PDT
      SMS Delivery Delays to Orange Network in Dominican Republic
      Resolved - We are no longer experiencing SMS delivery delays to Orange Network in Dominican Republic. This incident has been resolved.
      Oct 17, 18:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Orange Network in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      y.
      Oct 17, 16:27 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 17, 11:03 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 17, 02:17 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 22:17 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 20:17 PDT
      Update - We are experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 19:16 PDT
      Investigating - We are experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 19:09 PDT
      SMS Delivery Delays to Multiple Networks and Countries
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks and countries. This incident has been resolved.
      Oct 17, 18:03 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to multiple networks and countries. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 16:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks and Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 14:53 PDT
      Russia SMS Carrier Maintenance - Megafon & Yota
      Completed - The scheduled maintenance has been completed.
      Oct 17, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 13:00 PDT
      Scheduled - The Megafon & Yota networks in Russia are conducting a planned maintenance from 17 October 2024 at 13:00 PDT until 17 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Oct 15, 10:10 PDT
      SMS Delivery Failure and Delays to Multiple Networks in Malaysia
      Resolved - Twilio Network was degraded for 110 minutes between 13:20 and 15:10 Pacific Time on 17/10/2024. During this period of time, customers may have experienced delivery failure and delays to multiple networks in Malaysia. The issue has now been resolved.
      Oct 17, 16:16 PDT
      500s Errors Enqueuing and Dequeuing Calls Using TwiML and API in Programmable Voice
      Resolved - Twilio Programmable Voice was degraded for 3 minutes between 14:50 and 14:53 Pacific Time on 10/17/2024. During this period of time, customers may have experienced multiple 500s errors enqueuing and dequeuing calls using TwiML and API. The issue has now been resolved.
      Oct 17, 15:11 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 15:00 PDT
      SMS Delivery Delays to Spectrum Network in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. This incident has been resolved.
      Oct 17, 14:48 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 13:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 or as soon as more information becomes available.
      Oct 17, 11:44 PDT
      Increased lag in receiving events through Event Streams
      Resolved - Lag in receiving events has been resolved and Event Streams is operating normally at this time.
      Oct 17, 11:01 PDT
      Update - We are continuing to monitor for any further issues.
      Oct 17, 11:00 PDT
      Monitoring - Receiving events in Events Streams are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 17, 09:53 PDT
      Identified - Our engineers have identified the issue causing lag in delivering Events through Event Streams for Several products e.g., Events from Voice Insights, Taskrouter, Voice, Studio are potentially impacted with lag. and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 08:41 PDT
      Update - We are investigating lag in receiving events through Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 08:20 PDT
      Investigating - We are investigating lag in receiving events through Event Streams. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Oct 17, 07:12 PDT
      Issue With Creating Subsequent Main Accounts for Existing Twilio Account Owners due to Phone Verification Failure
      Resolved - Issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure has been resolved and Console is operating normally at this time.
      Oct 17, 08:14 PDT
      Update - Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 17, 03:49 PDT
      Identified - Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 01:59 PDT
      Update - Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 01:00 PDT
      Investigating - Our monitoring systems have detected a potential issue with accessing newly created Twilio accounts from console due to Phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 00:47 PDT
      SMS Delivery Failure to Altan Redes Network in Mexico for a Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. This incident has been resolved.
      Oct 17, 07:51 PDT
      Monitoring - We are observing successful SMS delivery to Altan Redes Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 05:59 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Oct 16, 22:34 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 18:51 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 17:03 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 16:55 PDT
      Investigating - We are experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 15:54 PDT
      Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers
      Resolved - We are no longer experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. This incident has been resolved.
      Oct 17, 07:32 PDT
      Monitoring - We are observing recovery with Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 05:24 PDT
      Update - We are observing recovery with Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 05:23 PDT
      Update - We continue to experience Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 17, 04:21 PDT
      Update - We are still experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 02:21 PDT
      Investigating - We are experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 01:21 PDT
      Oct 16, 2024
      Oct 15, 2024

      No incidents reported.

      Oct 14, 2024

      No incidents reported.

      Oct 13, 2024

      No incidents reported.

      Oct 12, 2024

      No incidents reported.

      Oct 11, 2024

      No incidents reported.

      Oct 10, 2024

      No incidents reported.

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