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Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT

07 April 2025 at 13:00 PDT until 07 April 2025 at 17:00 PDT

09 April 2025 at 13:00 PDT until 09 April 2025 at 17:00 PDT

14 April 2025 at 13:00 PDT until 14 April 2025 at 17:00 PDT

16 April 2025 at 13:00 PDT until 16 April 2025 at 17:00 PDT

21 April 2025 at 13:00 PDT until 21 April 2025 at 17:00 PDT

23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT

28 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT
Apr 2, 2025 13:00 - Apr 28, 2025 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United States Account Security Carrier Partner Maintenance - AT&T Apr `3`, `2025` `20:00` - Apr `4`, `2025` `04:00` PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 03 April 2025 at 20:00 PDT until 04 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 03, 2025 - 16:03 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr `3`, `2025` `21:00` - Apr `4`, `2025` `04:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 03 April 2025 at 21:00 PDT until 04 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets.
Posted on Mar 28, 2025 - 01:02 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr `3`, `2025` `21:00` - Apr `4`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 03 April 2025 at 21:00 PDT until 04 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 02, 2025 - 15:53 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr `3`, `2025` `21:30` - Apr `4`, `2025` `06:30` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 03 April 2025 at 21:30 PDT until 04 April 2025 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada short codes.
Posted on Mar 28, 2025 - 07:20 PDT

Canada Account Security Service Partner Maintenance Apr `3`, `2025` `22:00` - Apr `4`, `2025` `02:00` PDT

Our service partner is conducting a planned maintenance from 03 April 2025 at 22:00 PDT until 04 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.

Impacted Products: Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Apr 02, 2025 - 15:10 PDT

United States SMS Carrier Partner Maintenance Apr `7`, `2025` `23:00` - Apr `8`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 07 April 2025 at 23:00 PDT until 08 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Apr 01, 2025 - 16:44 PDT

United States SMS Carrier Partner Maintenance Apr `7`, `2025` `23:00` - Apr `8`, `2025` `00:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 07 April 2025 at 23:00 PDT until 08 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Apr 03, 2025 - 16:05 PDT

Singapore Voice Carrier Partner Maintenance Apr `8`, `2025` `02:00`-`10:00` PDT

Our Voice carrier partner in Singapore is conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 10:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Singapore phone numbers.
Posted on Apr 02, 2025 - 07:55 PDT

Multiple Destination Voice Carrier Partner Maintenance Apr `8`, `2025` `02:00`-`10:00` PDT

Our Voice carrier partner in Norway, France, Croatia, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 10:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, France, Croatia, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Finland, Ireland, Peru and Sweden phone numbers.
Posted on Apr 02, 2025 - 07:56 PDT

US SMS Carrier Maintenance - Small US Carriers Apr `8`, `2025` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Mar 21, 2025 - 20:18 PDT

Costa Rica SMS Carrier Maintenance - Kolbi Apr `9`, `2025` `19:00`-`23:00` PDT

The Kolbi network in Costa Rica is conducting a planned maintenance from 09 April 2025 at 19:00 PDT until 09 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.
Posted on Mar 28, 2025 - 08:35 PDT

Singapore SMS Carrier Partner Maintenance Apr `10`, `2025` `05:00`-`08:00` PDT

Our SMS carrier partner in Singapore is conducting a planned maintenance from 10 April 2025 at 05:00 PDT until 10 April 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets via subset of Singapore short codes.
Posted on Mar 27, 2025 - 18:05 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 3, 2025

Call Failures From Canadian Network Subscribers to a Subset of Twilio Toll Free Numbers

Resolved - The issue affecting inbound calls to Twilio Canadian Toll Free numbers has been resolved, and the service is functioning normally at this time.
Apr 3, 17:16 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Canadian Network Subscribers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 14:58 PDT

Investigating - We are observing (a subset of) call failures to Twilio Canadian Toll Free numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.
Apr 3, 14:00 PDT

Customers Unable to Select Business Profile When Applying for a Sender ID

Resolved - Twilio Console Sender IDs was degraded for 24 hours between 3:00pm, April 2nd and 2:46 PM April 3rd Pacific Time During this period of time customers may have experienced not being able to select Business Profile when applying for a Sender ID. The issue has now been resolved.
Apr 3, 15:39 PDT

Call Failures From US Network Subscribers to a Subset of Twilio's Toll Free Numbers

Resolved - The issue affecting US Network Subscribers to a subset of Twilio Toll-free Numbers has been resolved, and the service is functioning normally at this time.
Apr 3, 15:30 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio from US Network Subscribers to a subset of Twilio Toll-free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 13:25 PDT

Update - We are observing call failures from US Network Subscribers to a subset of Twilio Toll-free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 12:33 PDT

Investigating - Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 3, 12:23 PDT

SMS Delivery Delays to O2 in Czech Republic

Resolved - Delay in messaging delivery to 02 in Czech Republic has been resolved and receiving messages is operating normally at this time.
Apr 3, 14:07 PDT

Update - We are continuing to monitor for any further issues.
Apr 3, 11:58 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 in Czech Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 11:58 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to O2 in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 10:59 PDT

A Short Latency Spike in Flex Resulted in a Few Errors Orchestrating Tasks and Meetings. Less Than 15 Errors Were Observed.

Resolved - We are no longer experiencing an issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. This incident has been resolved.
Apr 3, 11:04 PDT

Identified - Our engineers have identified the issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. Less than 15 errors were observed and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 10:56 PDT

SMS Delivery Delays to Brisanet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
Apr 3, 09:44 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 07:36 PDT

Update - We continue to experience SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 3, 04:38 PDT

Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 21:00 PDT

Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 17:00 PDT

Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 15:02 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 14:04 PDT

Voice Transcriptions Delayed

Resolved - We are no longer experiencing issues delays in VoiceBase transcriptions. This incident has been resolved.
Apr 3, 09:06 PDT

Monitoring - We are observing recovery in a potential issue with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 07:44 PDT

Update - Our engineers have identified the issue VoiceBase transcriptions issues and are working to deploy a fix. Customers might see some delays in Voice transcriptions, which we are currently investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 07:12 PDT

Identified - Our monitoring systems have detected a potential issue with VoiceBase transcriptions. Customers might see some delays in Voice transcriptions, which we are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 06:48 PDT

Logins to Flex are Failing

Resolved - Flex login and customers should no longer have issues logging into Flex and it has been resolved. Flex login is operating normally at this time.
Apr 3, 07:51 PDT

Update - We have fixed the issue with Flex login and customers should no longer have issues logging into Flex. The issue was related to DNS. If customers are still having issues logging in it is advised to restart your application. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 3, 07:10 PDT

Monitoring - We have fixed the issue with Flex login and customers should no longer have issues logging into Flex. The issue was related to DNS. If customers are still having issues logging in it is advised to restart your application.
Apr 3, 06:59 PDT

Update - We are continuing to work on a fix for this issue.
Apr 3, 06:47 PDT

Update - Our monitoring systems have detected issues with logging into Flex. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 3, 06:42 PDT

Identified - Our monitoring systems have detected issues with logging into Flex. Our engineering team has been alerted and is actively investigating. We are seeing recovery however some customers will have issues when logging into flex. If customers are still having issues logging in they can restart their application and that can help with the issue.
Apr 3, 06:33 PDT

Investigating - Our monitoring systems have detected a potential issueSynthetic tests are failing for prod us1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 3, 06:22 PDT

Issue With Whatsapp Media Messages

Resolved - Twilio Whatsapp Media Messaging was degraded for 9 minutes between April 3, 5:00 AM and 5:09AM Pacific Time. During this period of time customers may have experienced delay in whatsapp media message delivery. The issue has now been resolved.
Apr 3, 05:40 PDT

Investigating - Our monitoring systems have detected a potential issue with WhatsApp messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 3, 05:11 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 3, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:01 PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 02 April 2025 at 21:00 PDT until 03 April 2025 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 15:55 PDT

SMS Delivery Failures to Claro Network in Peru

Resolved - We are no longer experiencing SMS delivery failures to Claro Network in Peru. This incident has been resolved.
Apr 3, 04:01 PDT

Monitoring - We are observing successful SMS delivery to Claro Network in Peru. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 02:14 PDT

Investigating - We are experiencing SMS delivery failures sending messages to Claro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 01:28 PDT

SMS Delivery Report Delays to Claro Network in Brazil

Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. This incident has been resolved.
Apr 3, 01:37 PDT

Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 00:09 PDT

Update - We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 17:43 PDT

Update - We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 13:45 PDT

Update - We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 11:52 PDT

Investigating - We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 11:09 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:01 PDT

Scheduled - Our carrier partner T-Mobile Germany is conducting an emergency maintenance from 02 April 2025 at 22:00 PDT until 03 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 15:44 PDT

Apr 2, 2025

"Automated Alert: Minimal Customer Impact"

Resolved - We have fully investigated the API errors on the transcript retrieval issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 2, 23:41 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors for API errors on Transcript retrieval. Our engineers are working on the issue, and we will provide another update in one hour or as soon as more information becomes available.
Apr 2, 23:23 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 2, 23:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 11:35 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 April 2025 at 11:35 PDT until 02 April 2025 at 23:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 07:55 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre

Completed - The scheduled maintenance has been completed.
Apr 2, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:30 PDT

Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 02 April 2025 at 21:30 PDT until 02 April 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
Mar 25, 07:48 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Apr 2, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:31 PDT

Scheduled - The MTS network in Russia is conducting a planned maintenance from 02 April 2025 at 21:30 PDT until 02 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 07:55 PDT

Delays in Conversations SDK and Sync SDK real-time data updates

Resolved - From around 01:42 UTC to 01:52 UTC, customers using the Conversations SDK and Sync SDK may have experienced temporary delays in real-time updates on subscribed SDK objects. The issue has been mitigated and real-time updates to SDKs have been restored.
Apr 2, 22:07 PDT

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Apr 2, 22:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:30 PDT

Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 02 April 2025 at 14:30 PDT until 02 April 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Mar 31, 02:05 PDT

TaskRouter scheduled maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 PDT

Scheduled - Maintenance activity: We would be updating the TaskRouter database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 3 minutes and would incur a downtime of less than 1 minute.

Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.

Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Mar 25, 09:46 PDT

Elevated 5xx in Twilio console with RoleAssignments/Accounts

Resolved - We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.
Apr 2, 18:35 PDT

Monitoring - We are observing recovery for the issue where some customers are unable to access their account roles from the console and encounter errors when attempting to change accounts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Apr 2, 18:08 PDT

Update - Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 14:54 PDT

Update - Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 10:58 PDT

Update - Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 09:05 PDT

Identified - Our engineers have identified the issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 08:10 PDT

Russia SMS Carrier Maintenance - New Mobile Communications LLC

Completed - The scheduled maintenance has been completed.
Apr 2, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 13:00 PDT

Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 02:51 PDT

SMS Delivery Failures to Tre Network in Sweden

Resolved - We are no longer experiencing SMS delivery failures to Tre Network in Sweden. This incident has been resolved.
Apr 2, 16:27 PDT

Monitoring - We are observing successful SMS delivery Tre Network in Sweden. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 14:36 PDT

Investigating - We are experiencing SMS delivery failures to Tre Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update 1 hour or as soon as more information becomes available.
Apr 2, 13:47 PDT

SMS Delivery Delays to U.S. Cellular Network in the U.S.

Resolved - We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.
Apr 2, 16:25 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 14:26 PDT

Update - We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 13:16 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 12:17 PDT

Customers Encountering Issues With Live Chat

Resolved - Live Chat is operating normally at this time.
Apr 2, 15:37 PDT

Monitoring - Live Chat is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 2, 15:09 PDT

Update - We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 14:23 PDT

Update - We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 13:28 PDT

Investigating - Our monitoring systems have detected a potential issue with Live Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 2, 13:22 PDT

SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic Numbers

Resolved - We are no longer experiencing SMS delivery failures to Multiple Networks in Chile For a Subset of Domestic Numbers. This incident has been resolved.
Apr 2, 15:26 PDT

Monitoring - We are observing successful SMS delivery to Multiple Networks in Chile For a Subset of Domestic Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 13:35 PDT

Investigating - We are experiencing SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 12:43 PDT

Customers are Unable to Submit a Ticket through Twilio Help Center

Resolved - Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.
Apr 2, 12:25 PDT

Investigating - We've become aware of a potential issue with Submitting a ticket via the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 2, 12:07 PDT

SMS Delivery Reports Delays to T-Mobile Network in the United States via Subset of Toll Free Numbers

Resolved - We are no longer experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. This incident has been resolved.
Apr 2, 12:09 PDT

Update - We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 2, 01:25 PDT

Update - We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 23:31 PDT

Update - We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 21:31 PDT

Monitoring - We are observing recovery in SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 19:31 PDT

Update - We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 15:31 PDT

Update - We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Added ZIPWHIP MESSAGING being affected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 13:35 PDT

Investigating - We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 13:18 PDT

SMS Delivery Report Delays to Multiple Networks in Greece

Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Multiple Networks in Greece. This incident has been resolved.
Apr 2, 11:47 PDT

Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Multiple Networks in Greece. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 10:02 PDT

Investigating - We are experiencing SMS delivery report delays when sending messages to Multiple Networks in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 09:16 PDT

SMS Delivery Failures on H3G Network in Sweden

Resolved - We are no longer experiencing SMS delivery failures to H3G Network in Sweden. This incident has been resolved.
Apr 2, 11:23 PDT

Monitoring - We are observing successful SMS delivery to H3G Network in Sweden. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 09:39 PDT

Update - We are experiencing SMS delivery failures sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 08:20 PDT

Update - We are experiencing SMS delivery failures sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 06:20 PDT

Investigating - We are experiencing SMS delivery failures sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 05:24 PDT

AccSec Indonesia Indosat API Issue

Resolved - The issues with AccSec - Indonesia Indosat API errors has been resolved and the service is operating normally at this time.
Apr 2, 05:59 PDT

Monitoring - AccSec - Indonesia Indosat API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 04:33 PDT

Update - We continue to experience AccSec - Indonesia Indosat API Errors. Our engineers have identified the issue and are working with our carrier partner to resolve this. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 02:24 PDT

Update - We are continuing to experience AccSec - Indonesia Indosat API Errors. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 22:55 PDT

Update - We are continuing to experience issue with AccSec Indonesia Indosat API Errors. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 20:55 PDT

Update - We are currently investigating an issue with Twilio Verify Silent Network Auth API Errors. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 19:52 PDT

Identified - Our monitoring systems have detected a potential issue with AccSec - Indonesia Indosat API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 18:52 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:03 PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 01 April 2025 at 21:00 PDT until 02 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 1, 15:39 PDT

Message Status Event Steams Issue

Resolved - Message Status Event Steams events were degraded on 2nd April 2025 between 06:30 AM UTC and 08:10 AM UTC. During this period of time customers may have not received ~3.6% of status updates for outbound messages through Event Streams. The issue has now been resolved.
Apr 2, 01:43 PDT

Investigating - Our monitoring systems have detected a potential issue with a subset of Event Streams events failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 2, 01:18 PDT

SMS Delivery Delays to Telecall Network in Brazil via Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. This incident has been resolved.
Apr 2, 01:20 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 23:35 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 19:35 PDT

Update - We are experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 17:35 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 16:37 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:22 PDT

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 01 April 2025 at 22:14 PDT until 02 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 1, 22:20 PDT

SMS Delivery Reports Delays to Claro Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
Apr 2, 00:40 PDT

Monitoring - We are observing recovery in SMS delivery reports delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 22:47 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 1, 18:31 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 14:31 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 12:31 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 11:34 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 11:34 PDT

France SMS Carrier Maintenance - SFR

Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:02 PDT

Scheduled - The SFR network in France is conducting a planned maintenance from 01 April 2025 at 21:00 PDT until 02 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SFR France handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 31, 23:35 PDT

Apr 1, 2025

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:02 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 01 April 2025 at 16:00 PDT until 01 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
Mar 31, 13:36 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 1, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 01 April 2025 at 16:15 PDT until 01 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes
Mar 31, 10:18 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:01 PDT

Scheduled - Our SMS carrier partner in Nigeria, Mali, Ghana, Côte d'Ivoire, Ethiopia, Uganda, Rwanda, Cameroon, Afghanistan, Benin, Zambia, Liberia, the Republic of the Congo and Swaziland is conducting a planned maintenance from 01 April 2025 at 16:00 PDT until 01 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Nigeria, Mali, Ghana, Côte d'Ivoire, Ethiopia, Uganda, Rwanda, Cameroon, Afghanistan, Benin, Zambia, Liberia, Republic of the Congo and Swaziland handsets.
Mar 29, 00:46 PDT

SMS Delivery Delays to Ooredoo Network in Myanmar

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. This incident has been resolved.
Apr 1, 19:55 PDT

Update - We continue to observe recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 17:55 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 16:05 PDT

Update - We continue to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 1, 03:49 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 31, 04:10 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 30, 11:44 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 30, 03:44 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 29, 23:45 PDT

Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 21:45 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 20:45 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 18:45 PDT

Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 29, 14:59 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 1, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting an emergency maintenance from 01 April 2025 at 13:00 PDT until 01 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 1, 07:04 PDT

Singapore SMS Carrier Maintenance - SingTel

Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 PDT

Scheduled - The SingTel network in Singapore is conducting a series of planned maintenances from 25 March 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.

Note, the maintenance will be carried out on each of the following dates and times:

25 March 2025 at 10:00 PDT until 25 March 2025 at 14:00 PDT

01 April 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT
Mar 24, 02:05 PDT

MMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes

Resolved - We are no longer experiencing MMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. This incident has been resolved.
Apr 1, 13:45 PDT

Monitoring - We are observing successful MMS delivery to Verizon Wireless in United States of America via a Subset of Shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 12:05 PDT

Update - It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 09:53 PDT

Update - It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 08:02 PDT

Update - We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 07:54 PDT

Investigating - We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 07:13 PDT

India SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:30 PDT

Scheduled - Our SMS carrier partner in India is conducting a planned maintenance from 01 April 2025 at 09:30 PDT until 01 April 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 1, 08:11 PDT

Twilio Programmable Messaging API Affected

Resolved - The Twilio Programmable Messaging API was partially degraded for 3 minutes between April 1, 9:01 PST and 9:04 PST. Customers sending a MMS message may receive 5xx's in API responses during this time. This issue has now been resolved.
Apr 1, 09:38 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the dead air calls and increased 404s issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 1, 09:36 PDT

Investigating - We've become aware of a potential issue with customers reporting dead air calls and increased 404s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 09:34 PDT

SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. This incident has been resolved.
Apr 1, 09:13 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 07:20 PDT

Update - We are continuing to experience SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 31, 23:39 PDT

Update - We are continuing to experience SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 19:39 PDT

Update - We are experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 17:39 PDT

Investigating - We are experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 16:41 PDT

Issue With Subaccount Closures Failing

Resolved - Issue with subaccount closures failing due to timeouts has been resolved and is operating normally at this time.
Apr 1, 07:41 PDT

Update - Our engineering team continues to investigate an issue with subaccount closures failing in Twilio public API. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 07:18 PDT

Update - Our engineering team continues to investigate an issue with subaccount closures failing in Twilio public API. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 05:37 PDT

Update - We are investigating an issue with subaccount closures failing in Twilio public API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 04:49 PDT

Investigating - Our monitoring systems have detected a potential issue with subaccount closures failing due to timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 04:33 PDT

SMS Delivery Delays to Multiple Networks in South Africa via a Subset of International Numbers

Resolved - We are no longer experiencing SMS delivery failures when sending messages to to multiple networks in South Africa. This incident has been resolved.
Apr 1, 03:17 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to to multiple networks in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 01:37 PDT

Update - We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Apr 1, 00:47 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery DLR drops in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 00:39 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 01 April 2025 at 01:00 PDT until 01 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Mar 12, 04:24 PDT

SMS Delivery Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
Apr 1, 01:18 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 23:25 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 31, 16:25 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 12:27 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:29 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:31 PDT

United States SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 31 March 2025 at 21:00 PDT until 01 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Mar 19, 02:07 PDT

Mar 31, 2025

Intermittent Programmable Voice Outages Impacting Calls and Flex

Resolved - Flex and Programmable Voice is operating normally at this time.
Mar 31, 23:31 PDT

Update - Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
Mar 31, 22:15 PDT

Update - Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update at approximately 10:15 PM Pacific Time.
Mar 31, 17:51 PDT

Update - Flex and Programmable Voice continue to operate normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information is available.
Mar 31, 11:54 PDT

Monitoring - Flex and Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 31, 11:25 PDT

Update - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 2 hours or as soon as more information becomes available.
Mar 31, 10:35 PDT

Identified - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
Mar 31, 10:26 PDT

Update - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
Mar 31, 10:25 PDT

Update - Twilio has Identified the issue and is scaling up systems and deployed new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 30 mins or as soon as we have more information.
Mar 31, 09:55 PDT

Update - Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.
Mar 31, 09:36 PDT

Investigating - Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 08:57 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 31 March 2025 at 19:00 PDT until 31 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Mar 28, 06:13 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 31, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 31 March 2025 at 17:15 PDT until 31 March 2025 at 22:01 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 31, 09:02 PDT

Russia SMS Carrier Maintenance - MegaFon and Yota

Completed - The scheduled maintenance has been completed.
Mar 31, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 13:00 PDT

Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Mar 28, 11:18 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Mar 31, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 March 2025 at 12:00 PST until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

05 March 2025 at 12:00 PST until 05 March 2025 at 16:00 PST

10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT

12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT

17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT

19 March 2025 at 13:00 PDT until 19 March 2025 at 17:00 PDT

24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT

26 March 2025 at 13:00 PDT until 26 March 2025 at 17:00 PDT

31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT
Mar 4, 08:05 PST

We Are Experiencing an Issue With Twilio Rest APIs Resulting in Unexpected 503 Errors Across Multiple Products

Resolved - Programmable Messaging Insights and Programmable Voice Insights are now operating normally.
Mar 31, 15:04 PDT

Monitoring - Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 13:29 PDT

Update - We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 13:14 PDT

Update - We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 12:17 PDT

Investigating - We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 11:50 PDT

Inbound SMS Delivery Failures from AT&T Network in the US to a Subset of Twilio's Numbers

Resolved - We are no longer experiencing SMS delivery failures inbound SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. This incident has been resolved.
Mar 31, 14:15 PDT

Update - We continue to observe successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 12:59 PDT

Monitoring - We are observing successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 11:00 PDT

Update - We are experiencing inbound SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 09:19 PDT

Investigating - We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Mar 31, 08:18 PDT

SMS Delivery Delays to Africell Network in Angola

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Angola. This incident has been resolved.
Mar 31, 12:51 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell Network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 11:12 PDT

Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:43 PDT

SMS Delivery Delays To UTS Network In Curacao

Resolved - We are no longer experiencing SMS delivery delays when sending messages to UTS Network In Curacao. This incident has been resolved.
Mar 31, 12:48 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to UTS Network In Curacao. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 11:11 PDT

Update - We are experiencing SMS delivery delays when sending messages to UTS Network In Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 31, 10:45 PDT

Investigating - We are experiencing MMS/SMS delivery delays when sending messages to UTS Network In Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:50 PDT

Our Engineers Are Investigating an Issue With Taskrouter

Resolved - We have fully investigated the 503s from TaskRouter issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Mar 31, 11:42 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with 503s from TaskRouter. We will follow up and provide customer impact details within 2 hours.
Mar 31, 11:28 PDT

Programmable Voice - 11200 HTTP Retrieval Failures

Resolved - We are still experiencing issues with Programmable Voice, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/5mbfvb8mzhcn
Mar 31, 10:27 PDT

Update - Our engineers have identified the issue with Programmable Voice - 11200 HTTP Retrieval Failures. Our Engineering team is seeing recovery and are monitoring systems. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:13 PDT

Identified - Our engineers have identified the issue with Programmable Voice - 11200 HTTP Retrieval Failures and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:03 PDT

SMS Delivery Delays to Xphone Network in Israel

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
Mar 31, 10:02 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 08:08 PDT

Update - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 07:13 PDT

Update - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 06:18 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 06:13 PDT

On Call Engineers Are Investigating Failed Number Provisioning

Resolved - We have fully investigated the failed provisioning for US and Canada numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 31, 09:15 PDT

Investigating - We've become aware of a potential issue with failed provisioning for US and Canada numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 07:48 PDT

Elevated 5xx Errors from Taskrouter

Resolved - This incident has been resolved.
Mar 31, 05:23 PDT

Update - Twilio Taskrouter was degraded for 2 minutes between 05:00 and 05:02 Pacific Time on 03/31/2025. During this period of time, customers may have experienced 5xx errors. The issue has now been resolved.
Mar 31, 05:21 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.
Mar 31, 05:13 PDT

Mar 30, 2025

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Mar 30, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 29 March 2025 at 00:00 PDT until 30 March 2025 at 06:30 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 28, 16:37 PDT

Mar 29, 2025

SMS Delivery Delays To Al Madar Network in Libya

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. This incident has been resolved.
Mar 29, 11:33 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 09:49 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 07:48 PDT

Update - We continue to experience SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 06:03 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 05:13 PDT

SMS Delivery Delays to Brisanet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. This incident has been resolved.
Mar 29, 10:17 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 08:19 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 07:23 PDT

SMS Delivery Delays to Multiple Networks in Myanmar

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Myanmar. This incident has been resolved.
Mar 29, 10:11 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 08:15 PDT

Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 28, 18:28 PDT

Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 28, 10:29 PDT

Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 06:26 PDT

Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 04:24 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 03:26 PDT

SMS Delivery Delays To Azercell Network in Azerbaijan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. This incident has been resolved.
Mar 29, 09:41 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Azercell Network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 07:45 PDT

Update - We continue to experience SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 05:50 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 04:51 PDT

SMS Delivery Delays and Failures to Telma in Madagascar

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telma in Madagascar. This incident has been resolved.
Mar 29, 03:24 PDT

Update - We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 01:26 PDT

Monitoring - We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 21:41 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 17:47 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 15:47 PDT

Investigating - During monitoring we have detected continued issues with SMS delivery delays and failures when sending messages to the Telma network in Madagascar. We are reverting the status of this incident back to investigating. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 14:47 PDT

Update - We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available
Mar 28, 10:47 PDT

Monitoring - We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
Mar 28, 08:30 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 06:28 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 05:35 PDT

Mar 28, 2025

SMS Delivery Reports Delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers

Resolved - We are no longer experiencing delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers.This incident has been resolved.
Mar 28, 23:01 PDT

Monitoring - We are observing recovery in delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 21:05 PDT

Update - We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 28, 18:07 PDT

Update - We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 14:07 PDT

Update - We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 12:07 PDT

Update - We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 11:07 PDT

Investigating - We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 10:57 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 28, 21:55 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 15:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 March 2025 at 15:00 PDT until 28 March 2025 at 21:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 26, 10:37 PDT

SMS Delivery Failures from AT&T Network in the US to a Subset of Twilio's Numbers

Resolved - We continue to investigate the issue causing SMS delivery failures when sending messages from the AT&T Network in the US to a subset of Twilio's numbers. Because we expect this issue may take some time to resolve, we have opted to reach out to impacted customers directly about this issue while we investigate and we'll continue to provide updates through that channel instead of our status page. We will mark this incident resolved on the status page but will send any further updates through the direct communications channel.
Mar 28, 17:23 PDT

Update - We are experiencing SMS delivery failures when sending messages from the AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 28, 15:29 PDT

Update - We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 11:29 PDT

Update - We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 09:32 PDT

Investigating - Our monitoring systems have detected a potential issue with MO SMS from AT&T US failing to reach some Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 28, 08:45 PDT

SMS Delivery delays to Telefonica in Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico. This incident has been resolved.
Mar 28, 14:45 PDT

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to the Telefonica network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 12:45 PDT

Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 12:26 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 11:26 PDT

SMS Delivery Delays to Meteor Network in Ireland

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. This incident has been resolved.
Mar 28, 10:37 PDT

Monitoring - We are observing recovery in SMS delivery delays to Meteor Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
Mar 28, 07:54 PDT

Update - We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 06:27 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 05:32 PDT

Flex Orchestrator Affected

Resolved - A short latency spike in Flex resulted in a few errors orchestrating tasks and meetings from 8:51am PST to 8:53 PST. Less than 20 errors were observed.
Mar 28, 09:05 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 27 March 2025 at 19:00 PDT until 28 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 26, 16:22 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Mar 28, 03:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 27 March 2025 at 21:00 PDT until 28 March 2025 at 03:35 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 27, 14:45 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 March 2025 at 20:00 PDT until 28 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Mar 11, 00:01 PDT

Mar 27, 2025

SMS Delivery Report Delays to Subset of US Small Network

Resolved - We are no longer seeing SMS delivery report delays to subset of US small networks. This incident has been resolved.
Mar 27, 21:03 PDT

Monitoring - We have observed a recovery from SMS delivery report delays to subset of US small networks. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 19:19 PDT

Update - We are still experiencing SMS delivery report delays to subset of US small networks. Additionally, we have identified that this incident is also causing SMS delivery failures from US small networks to a subset of Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 27, 15:45 PDT

Update - We are still experiencing SMS delivery report delays to subset of US small networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 27, 13:10 PDT

Update - We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 09:11 PDT

Update - We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 05:20 PDT

Investigating - We are experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 04:36 PDT

Email Channel of Twilio Verify Affected

Resolved - Twilio Verify was degraded for 15 minutes between 15:41 and 15:56 Pacific Time on 03/27/2025. During this period, customers may have experienced increased latencies and 5xx errors when creating verifications with the Email channel of Twilio Verify. The issue has now been resolved.
Mar 27, 16:40 PDT

Investigating - Our monitoring systems have detected a potential issue with Verify Email Channel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 27, 16:00 PDT

Calls quality issue to a subset of Twilio Australia Toll free numbers

Resolved - We experienced calls quality issue to a subset of Twilio Australia Toll free numbers starting at 5:00 PM PST March 26th and ending at 6:00 AM PST March 27th. Users may have experienced call quality issues during this time. The issue has now been resolved.
Mar 27, 09:37 PDT

SMS Delivery Delays to BSNL Network in India

Resolved - We are no longer observing SMS delivery delays to BSNL Network in India. This incident has been confirmed as resolved.
Mar 27, 07:14 PDT

Monitoring - We are observing recovery in SMS delivery delays to BSNL Network in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 03:40 PDT

Update - We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 00:00 PDT

Update - We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 22:00 PDT

Investigating - We are experiencing SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 21:00 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 26 March 2025 at 21:00 PDT until 27 March 2025 at 06:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 26, 13:08 PDT

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 PDT

Scheduled - Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 24 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.

Note, the maintenance will be carried out on each of the following dates and times:

24 March 2025 at 21:00 PDT until 25 March 2025 at 04:00 PDT

25 March 2025 at 21:00 PDT until 26 March 2025 at 04:00 PDT

26 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT
Mar 6, 18:26 PST

Account Security API Error to Verizon US

Resolved - We are no longer experiencing API errors with Account Security towards Verizon Network in US. This incident has been resolved.
Mar 27, 03:20 PDT

Monitoring - We have observed recovery on API errors with Account Security towards Verizon Network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 01:56 PDT

Update - We are continuing to investigate this issue.
Mar 27, 01:19 PDT

Investigating - We are investigating API errors with Account Security towards Verizon Network in US. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 01:06 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 27, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 26 March 2025 at 22:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 24, 15:44 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 27, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 26 March 2025 at 22:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Mar 24, 20:25 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 26 March 2025 at 20:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Mar 11, 00:00 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre

Completed - The scheduled maintenance has been completed.
Mar 27, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:30 PDT

Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 26 March 2025 at 22:30 PDT until 27 March 2025 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
Mar 17, 07:04 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 PST

Scheduled - Twilio is conducting a series of planned maintenances from 05 March 2025 at 20:00 PST until 27 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

05 March 2025 at 20:00 PST until 06 March 2025 at 00:00 PST

12 March 2025 at 20:00 PDT until 13 March 2025 at 00:00 PDT

19 March 2025 at 20:00 PDT until 20 March 2025 at 00:00 PDT

26 March 2025 at 20:00 PDT until 27 March 2025 at 00:00 PDT

We are aware of the short notice. We are working to provide earlier notification where possible.
Mar 5, 10:06 PST

Mar 26, 2025

Proxy scheduled maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 23:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:45 PDT

Scheduled - Maintenance activity: We would be updating the Proxy database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window of 1.5 hours. The actual database version upgrade, however, is expected to be take approximately 3 minutes.

Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.

Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Mar 24, 23:05 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Mar 26, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:30 PDT

Scheduled - The MTS network in Russia is conducting a planned maintenance from 26 March 2025 at 21:30 PDT until 26 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Mar 25, 13:37 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 26, 19:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:10 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 26 March 2025 at 16:10 PDT until 26 March 2025 at 19:20 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 26, 08:54 PDT

Subset of Customers Experiencing Errors in Twilio CLI Deployment

Resolved - The issue towards Twilio CLI deployment for a subset of customers has now been resolved.
Mar 26, 18:30 PDT

Monitoring - The latest Twilio CLI deployment is now operating normally. We will continue to monitor for system stability. Previously impacted customers may need to reinstall Twilio CLI using the latest version via Homebrew or npm. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 16:54 PDT

Update - Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 26, 15:55 PDT

Identified - Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 14:00 PDT

Update - We are investigating errors with the Twilio CLI deployment for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 13:08 PDT

Investigating - Our monitoring systems have detected a potential issue with Twilio CLI deployment. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 26, 12:46 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Mar 26, 13:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 11:20 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 March 2025 at 11:20 PDT until 26 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Mar 23, 23:29 PDT

Mar 25, 2025

Mar 24, 2025

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Related

Scheduled Maintenance

United States Account Security Carrier Partner Maintenance - AT&T Apr 3, 2025 20:00 - Apr 4, 2025 04:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr 3, 2025 21:00 - Apr 4, 2025 04:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr 3, 2025 21:00 - Apr 4, 2025 04:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr 3, 2025 21:30 - Apr 4, 2025 06:30 PDT

Canada Account Security Service Partner Maintenance Apr 3, 2025 22:00 - Apr 4, 2025 02:00 PDT

United States SMS Carrier Partner Maintenance Apr 7, 2025 23:00 - Apr 8, 2025 03:00 PDT

United States SMS Carrier Partner Maintenance Apr 7, 2025 23:00 - Apr 8, 2025 00:00 PDT

Singapore Voice Carrier Partner Maintenance Apr 8, 2025 02:00-10:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Apr 8, 2025 02:00-10:00 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 8, 2025 02:00-04:00 PDT

Costa Rica SMS Carrier Maintenance - Kolbi Apr 9, 2025 19:00-23:00 PDT

Singapore SMS Carrier Partner Maintenance Apr 10, 2025 05:00-08:00 PDT

Past Incidents

United States Account Security Carrier Partner Maintenance - AT&T Apr `3`, `2025` `20:00` - Apr `4`, `2025` `04:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Apr `3`, `2025` `21:00` - Apr `4`, `2025` `04:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr `3`, `2025` `21:00` - Apr `4`, `2025` `04:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Apr `3`, `2025` `21:30` - Apr `4`, `2025` `06:30` PDT

Canada Account Security Service Partner Maintenance Apr `3`, `2025` `22:00` - Apr `4`, `2025` `02:00` PDT

United States SMS Carrier Partner Maintenance Apr `7`, `2025` `23:00` - Apr `8`, `2025` `03:00` PDT

United States SMS Carrier Partner Maintenance Apr `7`, `2025` `23:00` - Apr `8`, `2025` `00:00` PDT

Singapore Voice Carrier Partner Maintenance Apr `8`, `2025` `02:00`-`10:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Apr `8`, `2025` `02:00`-`10:00` PDT

US SMS Carrier Maintenance - Small US Carriers Apr `8`, `2025` `02:00`-`04:00` PDT

Costa Rica SMS Carrier Maintenance - Kolbi Apr `9`, `2025` `19:00`-`23:00` PDT

Singapore SMS Carrier Partner Maintenance Apr `10`, `2025` `05:00`-`08:00` PDT