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Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays And Failures to Vodafone Network in Ghana
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 2024 - 18:13 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 2024 - 16:38 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 2024 - 15:38 PDT
      SMS Delivery Delays And Failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs
      Monitoring - We are observing recovery in SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 2024 - 18:10 PDT
      Update - We continue experiencing SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 2024 - 16:34 PDT
      Investigating - We are experiencing SMS delivery delays and failures on XL Network in Indonesia for a Subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 2024 - 15:33 PDT
      SMS Delivery Failure to Nawras Networks in Oman
      Update - We continue experiencing SMS delivery failures to Nawras Networks in Oman. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 2024 - 16:52 PDT
      Investigating - We are experiencing SMS delivery failures to Nawras Networks in Oman. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 2024 - 15:57 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 2024 - 16:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 October 2024 at 16:00 PDT until 17 October 2024 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Oct 17, 2024 16:00-21:00 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 2024 - 13:45 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 17 October 2024 at 15:45 PDT until 18 October 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Oct 17, 2024 13:45 - Oct 18, 2024 08:00 PDT
      SMS Delivery Delays and Failures to CDMA Network in Yemen
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 17, 2024 - 03:33 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 16, 2024 - 19:25 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 16, 2024 - 19:24 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 2024 - 15:34 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 2024 - 13:39 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to CDMA Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 2024 - 12:35 PDT
      United States SMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 2024 - 23:03 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a series of planned maintenances from 16 October 2024 at 21:00 PDT until 18 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.



      Note, the maintenance will be carried out on each of the following dates and times:



      16 October 2024 at 21:00 PDT until 17 October 2024 at 03:00 PDT

      17 October 2024 at 21:00 PDT until 18 October 2024 at 03:00 PDT



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 16, 2024 23:00 - Oct 18, 2024 03:00 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 02, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      02 October 2024 at 13:00 PDT until 02 October 2024 at 17:00 PDT

      07 October 2024 at 13:00 PDT until 07 October 2024 at 17:00 PDT

      09 October 2024 at 13:00 PDT until 09 October 2024 at 17:00 PDT

      14 October 2024 at 13:00 PDT until 14 October 2024 at 17:00 PDT

      16 October 2024 at 13:00 PDT until 16 October 2024 at 17:00 PDT

      21 October 2024 at 13:00 PDT until 21 October 2024 at 17:00 PDT

      23 October 2024 at 13:00 PDT until 23 October 2024 at 17:00 PDT

      28 October 2024 at 13:00 PDT until 28 October 2024 at 17:00 PDT

      30 October 2024 at 13:00 PDT until 30 October 2024 at 17:00 PDT
      Oct 2, 2024 13:00 - Oct 30, 2024 17:00 PDT
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Under Maintenance
      Authy 2FA Operational
      Verify Under Maintenance
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Degraded Performance
      Billing Operational
      Customer Support Center ? Operational
      Other Degraded Performance
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Degraded Performance
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Under Maintenance
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Under Maintenance
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Sender ID Operational
      90 days ago
      100.0 % uptime
      Today
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      Multiple Destination SMS and MMS Carrier Partner Maintenance Oct 17, 2024 20:00 - Oct 18, 2024 03:00 PDT
      Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 17 October 2024 at 20:00 PDT until 18 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada short codes.
      Posted on Oct 07, 2024 - 08:38 PDT
      United States SMS Carrier Maintenance - AT&T Oct 17, 2024 20:00 - Oct 18, 2024 02:00 PDT
      The AT&T network in the United States is conducting a planned maintenance from 17 October 2024 at 20:00 PDT until 18 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Posted on Oct 11, 2024 - 13:44 PDT
      US SMS Carrier Maintenance - Verizon Oct 17, 2024 21:00 - Oct 18, 2024 00:00 PDT
      The Verizon network in the US is conducting a planned maintenance from 17 October 2024 at 21:00 PDT until 18 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets.
      Posted on Oct 01, 2024 - 16:00 PDT
      Canada SMS Carrier Maintenance - Freedom Mobile Oct 18, 2024 00:00-06:00 PDT
      The Freedom Mobile network in Canada is conducting a planned maintenance from 18 October 2024 at 00:00 PDT until 18 October 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Freedom Mobile Canada handsets.
      Posted on Oct 10, 2024 - 17:06 PDT
      US SMS and MMS Carrier Partner Maintenance Oct 21, 2024 21:00 - Oct 22, 2024 01:00 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 21 October 2024 at 21:00 PDT until 22 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via Verizon US short codes.
      Posted on Sep 20, 2024 - 16:31 PDT
      Mexico SMS Carrier Maintenance - AT&T Oct 21, 2024 23:00 - Oct 22, 2024 01:00 PDT
      The AT&T network in the Mexico is conducting a planned maintenance from 21 October 2024 at 23:00 PDT until 22 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Oct 15, 2024 - 21:55 PDT
      United States SMS Carrier Maintenance - AT&T Oct 22, 2024 02:00-04:00 PDT
      Update - The AT&T network in the United States is conducting a planned maintenance from 22 October 2024 at 02:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 04, 2024 - 23:57 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Oct 04, 2024 - 23:55 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Oct 04, 2024 - 23:53 PDT
      Scheduled - The AT&T network in the United States is conducting a planned maintenance from 22 October 2024 at 02:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
      Oct 04, 2024 - 23:51 PDT
      Multiple Destination Voice Carrier Partner Maintenance Oct 22, 2024 02:00-04:00 PDT
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 22 October 2024 at 02:00 PDT until 22 October 2024 at 04:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Posted on Oct 17, 2024 - 08:06 PDT
      Belarus SMS Carrier Maintenance - Life Oct 22, 2024 15:00-20:00 PDT
      The Life network in Belarus is conducting a planned maintenance from 22 October 2024 at 15:00 PDT until 22 October 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Life Belarus handsets.
      Posted on Oct 16, 2024 - 16:04 PDT
      United States SMS Carrier Partner Maintenance Oct 22, 2024 23:00 - Oct 23, 2024 03:00 PDT
      Our SMS carrier partner in the United States is conducting a planned maintenance from 22 October 2024 at 23:00 PDT until 23 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SMS carriers in the United States handsets.
      Posted on Sep 23, 2024 - 15:59 PDT
      Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Oct 23, 2024 15:00-16:00 PDT
      Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 23 October 2024 at 15:00 PDT until 23 October 2024 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Oct 09, 2024 - 04:50 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Oct 23, 2024 20:00 - Oct 24, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 23 October 2024 at 20:00 PDT until 24 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 28, 2024 - 11:38 PDT
      Multiple Destination Voice Carrier Partner Maintenance Oct 24, 2024 04:00-08:00 PDT
      Update - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 24 October 2024 at 04:00 PDT until 24 October 2024 at 08:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 15, 2024 - 18:47 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 17 October 2024 at 04:00 PDT until 17 October 2024 at 05:59 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 08, 2024 - 22:48 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance Oct 24, 2024 20:00 - Oct 25, 2024 03:00 PDT
      Our SMS and MMS carrier partner in the United States and Canada is conducting conducting a planned maintenance from 24 October 2024 at 20:00 PDT until 25 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets.
      Posted on Oct 15, 2024 - 08:11 PDT
      Twilio Voice Maintenance (Australia) Oct 25, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 25 October 05:00 until 25 October 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Sep 18, 2024 - 15:42 PDT
      Twilio Interconnect Maintenance (Australia) Oct 25, 2024 05:00-12:00 PDT
      Twilio is conducting planned maintenance from 25 October 05:00 until 25 October 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Sep 18, 2024 - 15:43 PDT
      Twilio Interconnect Maintenance (Australia) Oct 26, 2024 05:00-12:00 PDT
      Twilio is conducting planned maintenance from 26 October 05:00 until 26 October 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Sep 18, 2024 - 15:44 PDT
      Twilio Voice Maintenance (Australia) Oct 26, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 26 October 05:00 until 26 October 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Sep 18, 2024 - 15:44 PDT
      Hong Kong SMS Carrier Maintenance - Three Oct 28, 2024 12:00-14:00 PDT
      The Three network in Hong Kong is conducting a planned maintenance from 28 October 2024 at 12:00 PDT until 28 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Hong Kong handsets.
      Posted on Oct 16, 2024 - 00:52 PDT
      United States Account Security Service Partner Maintenance Oct 30, 2024 19:00 - Oct 31, 2024 03:00 PDT
      Our service partner is conducting a planned maintenance from 30 October 2024 at 19:00 PDT until 31 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Sep 23, 2024 - 22:00 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Oct 30, 2024 20:00 - Oct 31, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 30 October 2024 at 20:00 PDT until 31 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 28, 2024 - 11:38 PDT
      United States SMS Carrier Partner Maintenance Oct 31, 2024 03:00-09:00 PDT
      Our SMS carrier partner in the United States is conducting a planned maintenance from 31 October 2024 at 03:00 PDT until 31 October 2024 at 09:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States long codes.
      Posted on Oct 17, 2024 - 11:53 PDT
      United States SMS Carrier Partner Maintenance - T-Mobile Nov 5, 2024 16:00-20:00 PST
      Our SMS carrier partner in the United States is conducting a planned maintenance from 05 November 2024 at 16:00 PST until 05 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile Network in the United States handsets.
      Posted on Sep 23, 2024 - 17:27 PDT
      United States SMS and MMS Carrier Maintenance - AT&T Nov 6, 2024 01:00-03:00 PST
      The AT&T network in the United States is conducting a planned maintenance from 06 November 2024 at 01:00 PST until 06 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
      Posted on Oct 17, 2024 - 17:04 PDT
      Japan SMS Carrier Maintenance - Docomo Nov 7, 2024 08:00-13:00 PST
      The Docomo network in Japan is conducting a planned maintenance from 07 November 2024 at 08:00 PST until 07 November 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Docomo Japan handsets.
      Posted on Oct 16, 2024 - 23:31 PDT
      Twilio Interconnect backend service maintenance Nov 14, 2024 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 November 07:00 PDT until 14 November 08:00 PDT on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact to call setup, though it is not expected.
      Posted on Oct 17, 2024 - 17:18 PDT
      Interconnect backend service maintenance Nov 14, 2024 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 November 07:00 PDT until 14 November 08:00 PDT on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact on calls, though it is not expected.
      Posted on Oct 17, 2024 - 17:19 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Oct 17, 2024
      SMS Delivery Delays to Orange Network in Dominican Republic
      Resolved - We are no longer experiencing SMS delivery delays to Orange Network in Dominican Republic. This incident has been resolved.
      Oct 17, 18:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Orange Network in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      y.
      Oct 17, 16:27 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 17, 11:03 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 17, 02:17 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 22:17 PDT
      Update - We continue experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 20:17 PDT
      Update - We are experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 19:16 PDT
      Investigating - We are experiencing SMS delivery delays to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 19:09 PDT
      SMS Delivery Delays to Multiple Networks and Countries
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks and countries. This incident has been resolved.
      Oct 17, 18:03 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to multiple networks and countries. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 16:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks and Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 14:53 PDT
      Russia SMS Carrier Maintenance - Megafon & Yota
      Completed - The scheduled maintenance has been completed.
      Oct 17, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 13:00 PDT
      Scheduled - The Megafon & Yota networks in Russia are conducting a planned maintenance from 17 October 2024 at 13:00 PDT until 17 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Oct 15, 10:10 PDT
      SMS Delivery Failure and Delays to Multiple Networks in Malaysia
      Resolved - Twilio Network was degraded for 110 minutes between 13:20 and 15:10 Pacific Time on 17/10/2024. During this period of time, customers may have experienced delivery failure and delays to multiple networks in Malaysia. The issue has now been resolved.
      Oct 17, 16:16 PDT
      500s Errors Enqueuing and Dequeuing Calls Using TwiML and API in Programmable Voice
      Resolved - Twilio Programmable Voice was degraded for 3 minutes between 14:50 and 14:53 Pacific Time on 10/17/2024. During this period of time, customers may have experienced multiple 500s errors enqueuing and dequeuing calls using TwiML and API. The issue has now been resolved.
      Oct 17, 15:11 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 15:00 PDT
      SMS Delivery Delays to Spectrum Network in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. This incident has been resolved.
      Oct 17, 14:48 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 13:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Spectrum Network in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 or as soon as more information becomes available.
      Oct 17, 11:44 PDT
      Increased lag in receiving events through Event Streams
      Resolved - Lag in receiving events has been resolved and Event Streams is operating normally at this time.
      Oct 17, 11:01 PDT
      Update - We are continuing to monitor for any further issues.
      Oct 17, 11:00 PDT
      Monitoring - Receiving events in Events Streams are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 17, 09:53 PDT
      Identified - Our engineers have identified the issue causing lag in delivering Events through Event Streams for Several products e.g., Events from Voice Insights, Taskrouter, Voice, Studio are potentially impacted with lag. and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 08:41 PDT
      Update - We are investigating lag in receiving events through Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 08:20 PDT
      Investigating - We are investigating lag in receiving events through Event Streams. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Oct 17, 07:12 PDT
      Issue With Creating Subsequent Main Accounts for Existing Twilio Account Owners due to Phone Verification Failure
      Resolved - Issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure has been resolved and Console is operating normally at this time.
      Oct 17, 08:14 PDT
      Update - Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 17, 03:49 PDT
      Identified - Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 01:59 PDT
      Update - Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 01:00 PDT
      Investigating - Our monitoring systems have detected a potential issue with accessing newly created Twilio accounts from console due to Phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 17, 00:47 PDT
      SMS Delivery Failure to Altan Redes Network in Mexico for a Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. This incident has been resolved.
      Oct 17, 07:51 PDT
      Monitoring - We are observing successful SMS delivery to Altan Redes Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 05:59 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Oct 16, 22:34 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 18:51 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 17:03 PDT
      Update - We continue experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 16:55 PDT
      Investigating - We are experiencing SMS delivery failures to Altan Redes Network in Mexico for a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 15:54 PDT
      Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers
      Resolved - We are no longer experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. This incident has been resolved.
      Oct 17, 07:32 PDT
      Monitoring - We are observing recovery with Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 05:24 PDT
      Update - We are observing recovery with Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 05:23 PDT
      Update - We continue to experience Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 17, 04:21 PDT
      Update - We are still experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 17, 02:21 PDT
      Investigating - We are experiencing Inbound SMS Delivery Failures to a Subset of Twilio's United Kingdom of Great Britain and Northern Ireland Phone Numbers Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 17, 01:21 PDT
      Mexico SMS Carrier Maintenance - Telefonica
      Completed - The scheduled maintenance has been completed.
      Oct 17, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 23:01 PDT
      Scheduled - The Telefonica network in Mexico is conducting a planned maintenance from 16 October 2024 at 23:00 PDT until 17 October 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
      Oct 15, 16:13 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 17, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 17, 01:01 PDT
      Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 17 October 2024 at 01:00 PDT until 17 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 16, 16:02 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 17, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 21:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 16 October 2024 at 21:00 PDT until 17 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 16, 01:05 PDT
      Elevated 5xx response from Meta for Facebook Messenger.
      Resolved - This incident has been resolved.
      Oct 17, 00:21 PDT
      Update - We have observed a recovery from elevated 5xx response from Meta for Facebook Messenger. We are monitoring the service to ensure a full recovery, and we will provide another update in 60 minutes or as soon as more information becomes available.
      Oct 16, 23:55 PDT
      Monitoring - We have observed a recovery from elevated 5xx response from Meta for Facebook Messenger. We are monitoring the service to ensure a full recovery, and we will provide another update in 30 minutes or as soon as more information becomes available.
      Oct 16, 23:26 PDT
      Update - Our monitoring systems have detected a potential issue that elevated 5xx response from Meta for Messenger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 16, 23:19 PDT
      Investigating - Our monitoring systems have detected a potential issue that elevated 5xx response from Meta for Messenger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 16, 23:08 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 17, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 16 October 2024 at 20:00 PDT until 17 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 28, 11:38 PDT
      Oct 16, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Oct 16, 23:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 16 October 2024 at 21:30 PDT until 16 October 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Oct 14, 03:57 PDT
      Ecuador SMS Carrier Maintenance - Movistar
      Completed - The scheduled maintenance has been completed.
      Oct 16, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 20:01 PDT
      Scheduled - The Movistar network in Ecuador is conducting a planned maintenance from 16 October 2024 at 20:00 PDT until 16 October 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Movistar Ecuador handsets.
      Oct 1, 16:43 PDT
      Latest Version of the Authy App for iOS Is Crashing
      Resolved - We are no longer experiencing the issue after user is upgraded the Authy application to the fixed version 26.2.2 which is released on App Store. This incident has been resolved.
      Oct 16, 22:26 PDT
      Monitoring - We have observed a recovery the issue after user is upgraded the Authy application to the fixed version 26.2.2 which is released on App Store. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 20:37 PDT
      Identified - We have identified an issue with the latest release of the Authy app for iOS. We have under review the fixed version 26.2.2 on App Store now, planned the release in a few hours. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 18:42 PDT
      Update - We continue investigating an issue with the latest release of the Authy app for iOS. Some affected users are experiencing the crashing of the app when they open it. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 17:22 PDT
      Investigating - We are investigating an issue with the latest release of the Authy app for iOS. Some affected users are experiencing the crashing of the app when they open it. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 16:23 PDT
      SMS Delivery Delays to Claro Network in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.
      Oct 16, 22:06 PDT
      Monitoring - We have observed a recovery from the SMS delivery delays when sending messages to Claro Network in Colombia. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 19:29 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 16, 19:02 PDT
      Investigating - We noticed the SMS delivery delays are continuing when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 17:05 PDT
      Identified - We noticed the SMS delivery delays are continuing when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 17:05 PDT
      Update - We noticed the SMS delivery delays are continuing when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 17:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 16:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 15:00 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Oct 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a series of planned maintenances from 14 October 2024 at 14:00 PDT until 16 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      14 October 2024 at 14:00 PDT until 14 October 2024 at 17:00 PDT

      16 October 2024 at 14:00 PDT until 16 October 2024 at 17:00 PDT
      Oct 11, 04:46 PDT
      Germany Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 16, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 15:00 PDT
      Scheduled - Our Voice carrier partner in Germany is conducting a planned maintenance from 16 October 2024 at 15:00 PDT until 16 October 2024 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany phone numbers.
      Sep 28, 06:34 PDT
      Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API
      Resolved - We have fully investigated the issue affecting Flex, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Oct 16, 14:57 PDT
      Investigating - We've become aware of a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 16, 13:59 PDT
      SMS Delivery Delays to Multiple Networks in United States
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States. This incident has been resolved.
      Oct 16, 14:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 11:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 10:54 PDT
      SMS Delivery Failures on MTS Network in Kazakhstan
      Resolved - We are no longer experiencing SMS delivery failures to to Kazakhstan MTS Network. This incident has been resolved.
      Oct 16, 10:53 PDT
      Monitoring - We are observing successful SMS delivery to Kazakhstan MTS Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 08:53 PDT
      Investigating - We are experiencing SMS delivery failures sending to Kazakhstan MTS Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 08:17 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 16, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 08:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 16 October 2024 at 08:00 PDT until 16 October 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.
      Impacted Product: Verify Silent Network Auth
      Oct 15, 14:35 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 16, 05:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 03:02 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 16 October 2024 at 03:00 PDT until 16 October 2024 at 05:59 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 14, 22:29 PDT
      SMS Delivery Delays to AT&T Networks in Mexico for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. This incident has been resolved.
      Oct 16, 03:02 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to AT&T Networks in Mexico for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 16, 01:15 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 16, 00:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Networks in Mexico for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 23:39 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 15, 20:11 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 15, 16:17 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 14:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 15, 13:18 PDT
      United States MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 16, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 15, 23:01 PDT
      Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 15 October 2024 at 23:00 PDT until 16 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
      Oct 3, 18:25 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 16, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 15, 23:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 15 October 2024 at 23:00 PDT until 16 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SMS carriers in the United States handsets.
      Sep 23, 15:58 PDT
      Turkey SMS Carrier Maintenance - Avea
      Completed - The scheduled maintenance has been completed.
      Oct 16, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 16, 00:00 PDT
      Scheduled - The Avea network in Turkey is conducting an emergency maintenance from 16 October 2024 at 00:00 PDT until 16 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Avea Turkey handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 15, 07:36 PDT
      Oct 15, 2024
      France SMS Carrier Maintenance - Yoigo
      Completed - The scheduled maintenance has been completed.
      Oct 15, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 15, 15:00 PDT
      Scheduled - The Yoigo network in France is conducting a planned maintenance from 17 October 2024 at 15:00 PDT until 17 October 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yoigo France handsets.
      Oct 3, 15:39 PDT
      France SMS Carrier Maintenance - Yoigo
      Completed - The scheduled maintenance has been completed.
      Oct 15, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 15, 15:00 PDT
      Scheduled - The Yoigo network in France is conducting a planned maintenance from 15 October 2024 at 15:00 PDT until 15 October 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yoigo France handsets.
      Oct 3, 15:38 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The above mentioned maintenance has been cancelled,
      Oct 15, 21:15 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 October 2024 at 23:00 PDT until 16 October 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets
      Oct 11, 07:44 PDT
      United States SMS Carrier Maintenance - T-Mobile
      Completed - The below maintenance has been cancelled by T-Mobile network in the US.

      The T-Mobile network in the United States is conducting an emergency maintenance from 15 October 2024 at 22:00 PDT until 16 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      Oct 15, 21:08 PDT
      Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 15 October 2024 at 22:00 PDT until 16 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      Oct 9, 18:34 PDT
      UK SMS Carrier Maintenance - O2
      Completed - The scheduled maintenance has been completed.
      Oct 15, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 15, 14:30 PDT
      Scheduled - The O2 network in the UK is conducting a planned maintenance from 15 October 2024 at 14:30 PDT until 15 October 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
      Oct 9, 15:26 PDT
      SMS Delivery Delays to Smart Network in Philippines
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
      Oct 15, 11:43 PDT
      Update - We are observing successful SMS delivery to Smart Network in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 11:15 PDT
      Monitoring - We are observing successful SMS delivery to Smart Network in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 09:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 15, 08:23 PDT
      SMS Delivery Delays From Denmark Numbers to Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages from Denmark numbers to a subset of Twilio Numbers. This incident has been resolved.
      Oct 15, 11:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages from Denmark numbers to a subset of Twilio Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 09:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages from Denmark numbers to a subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 15, 08:55 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 15, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 15, 04:00 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 15 October 2024 at 04:00 PDT until 15 October 2024 at 10:00 PDT. During the maintenance window, users could experience delay in call connections from and to Twilio Australia and New Zealand phone numbers.
      Oct 8, 22:36 PDT
      Flex Account Creation Issue via Admin Center
      Resolved - Account creation issue has been resolved and Twilio Flex is operating normally at this time.
      Oct 15, 09:28 PDT
      Update - Twilio Flex account creation via Admin Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 15, 09:18 PDT
      Update - Twilio Flex account creation via Admin Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 15, 08:50 PDT
      Monitoring - Twilio Flex account creation via Admin Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 15, 08:19 PDT
      Update - We are investigating an issue with Flex Account creation for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 15, 07:44 PDT
      Investigating - We've become aware of a potential issue with the creation of Twilio Flex Account via Admin Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 15, 07:08 PDT
      SMS Delivery Delays to Ethio Telecom Network in Ethiopia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. This incident has been resolved.
      Oct 15, 09:25 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 07:39 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 05:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 03:34 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 15, 01:27 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 14, 23:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 22:42 PDT
      Twilio Messaging Affected
      Resolved - Twilio Messaging was degraded for 4 minutes between 08:00 and 08:04 Pacific Time on 10/15/2024. During this period of time customers may have experienced 500 errors after a timeout when sending messages. The issue has now been resolved.
      Oct 15, 08:57 PDT
      SMS Delivery Delays to Twilio Phone Numbers in Puerto Rico Over a Subset of Long Code
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. This incident has been resolved.
      Oct 15, 08:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 06:57 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 15, 06:47 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 15, 02:47 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 00:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 23:45 PDT
      KYC Service is Failing in Germany
      Resolved - Issue has been resolved and KYC Service in Germany is operating normally at this time.
      Oct 15, 06:49 PDT
      Monitoring - A fix has been implemented and we are monitoring the results. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 04:52 PDT
      Update - Our monitoring systems are still detecting a possible problem with Germany's KYC service failure. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.
      Oct 15, 03:00 PDT
      Update - Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Oct 15, 02:00 PDT
      Identified - Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Oct 15, 02:00 PDT
      Investigating - Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Oct 15, 01:58 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 15, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 21:30 PDT
      Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 14 October 2024 at 21:30 PDT until 15 October 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Oct 14, 12:52 PDT
      Meta’s WhatsApp Cloud API Outage Affecting Outbound Message Statuses and Inbound Messages
      Resolved - This incident has been resolved.
      Oct 15, 04:28 PDT
      Update - The incident has been resolved.
      Oct 15, 04:26 PDT
      Update - We continue to monitor the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 02:26 PDT
      Monitoring - We are currently monitoring the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 00:26 PDT
      Update - We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 15, 00:02 PDT
      Update - We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 23:12 PDT
      Update - We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 23:06 PDT
      Investigating - Our monitoring systems have detected a potential issue in increase of WhatsApp Outbound Messages in Delivery_Unkown or Sent Status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 14, 22:07 PDT
      Message Creation Using Content Templates Impacted
      Resolved - This incident has been resolved.
      Oct 15, 03:29 PDT
      Monitoring - A fix has been implemented and we are monitoring the results.
      Oct 15, 02:56 PDT
      Identified - Our on-call engineers have identified an issue with message creation requests using content templates encountering 5xx errors. This impacts products like Programmable Messaging, Conversations, etc. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Oct 15, 02:18 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 15, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 21:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 14 October 2024 at 21:00 PDT until 15 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets.
      Oct 3, 19:22 PDT
      United States SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 15, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 23:15 PDT
      Scheduled - The AT&T network in the United States is conducting an emergency maintenance from 14 October 2024 at 23:15 PDT until 15 October 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 14, 23:07 PDT
      Oct 14, 2024
      Ecuador SMS Carrier Maintenance - Movistar
      Completed - The scheduled maintenance has been completed.
      Oct 14, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 20:00 PDT
      Scheduled - The Movistar network in Ecuador is conducting a planned maintenance from 14 October 2024 at 20:00 PDT until 14 October 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Movistar Ecuador handsets when sending via subset of long codes.
      Oct 1, 15:31 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 14, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 21:01 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 14 October 2024 at 21:01 PDT until 14 October 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada short codes.
      Oct 10, 22:40 PDT
      MMS Delivery Delays and Failures to Multiple Networks in the US From a Subset of Shortcodes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the US from a subset of shortcodes. This incident has been resolved.
      Oct 14, 17:10 PDT
      Monitoring - We are observing recovery in MMS delivery delays and failures when sending messages to multiple networks in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 14, 13:15 PDT
      Update - We continue experiencing MMS delivery delays and failures when sending messages to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 14, 12:57 PDT
      Update - We are still experiencing MMS delivery delays and failures when sending messages to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 14, 10:57 PDT
      Investigating - We are experiencing MMS delivery delays and failures when sending messages to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 09:49 PDT
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Oct 14, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 13:00 PDT
      Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 14 October 2024 at 13:00 PDT until 14 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Oct 11, 04:54 PDT
      Whatsapp Messages Stuck in Queue Status
      Resolved - The issue causing WhatsApp Messages stuck in Queue has been resolved and the service is operating normally at this time.
      Oct 14, 15:34 PDT
      Monitoring - We are observing recovery in WhatsApp Messages stuck in Queue. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Oct 14, 13:34 PDT
      Update - Our engineers have identified the issue causing WhatsApp Messages stuck in Queue status and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 14, 11:34 PDT
      Identified - Our engineers have identified the issue causing WhatsApp Messages stuck in Queue status and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 10:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with Whatsapp Messages stuck in Queue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 14, 10:18 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 14, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 13, 21:01 PDT
      Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 13 October 2024 at 21:00 PDT until 16 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      13 October 2024 at 21:00 PDT until 14 October 2024 at 03:00 PDT

      14 October 2024 at 21:00 PDT until 15 October 2024 at 03:00 PDT

      15 October 2024 at 21:00 PDT until 16 October 2024 at 03:00 PDT
      Oct 11, 04:38 PDT
      Super Sim DataLimit and ReadySimActivation Functionality Degraded
      Resolved - The issues causing Super Sim DataLimit and ReadySimActivation Functionality Degraded have been resolved and the service is operating normally at this time.
      Oct 14, 14:19 PDT
      Update - The issue has been identified and the Engineering suggested fix has been implemented and in-progress. We will continue to monitor and provide further updates in next 8 hours.
      Oct 14, 07:35 PDT
      Update - The issue has been identified and the Engineering suggested fix has been implemented and in-progress. We will continue to monitor and provide further updates in next 4 hours.
      Oct 14, 03:20 PDT
      Identified - The issue has been identified and fix has been implemented. We observe the system started processing the backlog of delayed events. We will continue to monitor and provide further updates in next 2 hours.
      Oct 14, 01:22 PDT
      Investigating - We have detected a potential issue with SuperSim (DataLimit and ReadySimActivation functionalities are 100% down since Friday 11th October). Our engineering team has been alerted and is actively investigating. We will provide the update in 1 hour.
      Oct 14, 00:12 PDT
      SMS Delivery Delays to Smart Network in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
      Oct 14, 12:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 14, 10:22 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 14, 09:12 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 14, 08:13 PDT
      Elevated HTTP 403 Errors Affecting Twilio.com
      Resolved - Twilio.com was degraded for 13 minutes minutes between 09:03 AM and 09:16 Pacific Time on 10/14/2024. During this period of time customers may have experienced error 403 on twilio.com, customers.twilio.com and segment.com. The issue has now been resolved.
      Oct 14, 10:42 PDT
      Reported Issue on Twilio Flex Segment Builder
      Resolved - Issue has been resolved and Twilio Flex Segment Builder is operating normally at this time.
      Oct 14, 10:15 PDT
      Monitoring - Twilio Flex Segment Builder is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 14, 10:07 PDT
      Investigating - Our monitoring systems have detected a potential issue with Segment Builder on Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 14, 08:50 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 14, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 13, 15:45 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 13 October 2024 at 15:45 PDT until 14 October 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth
      Oct 11, 14:38 PDT
      Twilio Conversations and Sync Affected
      Resolved - Twilio Conversations and Sync were degraded for 6 minutes between 07:56 and 08:02 Pacific Time on 10/14/2024. During this period of time customers may have experienced increased amount of errors and increased latencies. The issue has now been resolved.
      Oct 14, 08:38 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 14, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 13, 21:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 13 October 2024 at 21:00 PDT until 14 October 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets
      Oct 11, 07:43 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 14, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 13, 20:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 13 October 2024 at 20:00 PDT until 14 October 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Oct 10, 18:26 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 14, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 13, 23:00 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 October 2024 at 23:00 PDT until 14 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
      Oct 4, 03:06 PDT
      United States MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 14, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 14, 01:00 PDT
      Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 14 October 2024 at 01:00 PDT until 14 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Sinch United States handsets via subset of United States short codes.
      Oct 3, 15:43 PDT
      Australian Phone Numbers - Australia Region Appears to Be Inactive
      Resolved - This incident has been resolved.
      Oct 14, 01:56 PDT
      Investigating - We've become aware of an issue with a single Australian phone number. The issue prevents the user from saving the configuration and routing the number to the desired region. Our engineering team has been alerted and is actively investigating for any widespread. We will update as soon as we have more information.
      Oct 13, 23:59 PDT
      Oct 13, 2024
      SMS Delivery Delays to CTBC Celular SA (CTBC) Network in Brazil
      Resolved - We are no longer experiencing delivery report delays to CTBC Celular SA (CTBC) network in Brazil. This incident has been resolved.
      Oct 13, 13:56 PDT
      Update - SMS delivery delays to CTBC Celular SA (CTBC) network in Brazil are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Oct 13, 12:02 PDT
      Monitoring - SMS delivery delays to CTBC Celular SA (CTBC) network in Brazil are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Oct 13, 08:05 PDT
      Update - We are still experiencing SMS delivery delays to CTBC Celular SA (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 13, 07:57 PDT
      Update - We are still experiencing SMS delivery delays to CTBC Celular SA (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 13, 05:40 PDT
      Investigating - We are experiencing SMS delivery delays to CTBC Celular SA (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 13, 04:52 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 13, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 12, 15:45 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 12 October 2024 at 15:45 PDT until 13 October 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth
      Oct 11, 14:37 PDT
      SMS Delivery Delays to 9mobile Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. This incident has been resolved.
      Oct 13, 04:47 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 13, 01:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 13, 00:04 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 12, 22:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 12, 20:19 PDT
      Update - We continue to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Oct 12, 04:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 11, 20:55 PDT
      Update - We continue to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 11, 17:09 PDT
      Update - We continue to experience SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 11, 15:13 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 11, 14:17 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 11, 12:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 11, 10:23 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 11, 09:34 PDT
      Oct 12, 2024
      SMS Delivery Delay to Smile Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Smile Network in Nigeria. This incident has been resolved.
      Oct 12, 12:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smile Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 12, 10:35 PDT
      Update - We continue to experience SMS delivery delay to smile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Oct 12, 06:44 PDT
      Update - We continue to experience SMS delivery delay to smile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 12, 02:52 PDT
      Update - We continue to experience SMS delivery delay to smile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 12, 01:12 PDT
      Investigating - We are experiencing SMS delivery delay to smile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 12, 00:24 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 12, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 11, 15:45 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 11 October 2024 at 15:45 PDT until 12 October 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Oct 11, 14:36 PDT
      Oct 11, 2024
      Intermittent One-Way Audio Issues with Symbio Carrier
      Resolved - We experienced intermittent one-way audio issues with the Symbio carrier. The issues were characterized by high latency, affecting the clarity of calls for a subset of users. During this period, customers may have experienced communication disruptions. The issue has now been resolved.
      Oct 11, 22:49 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 11, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 11, 14:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 11 October 2024 at 14:00 PDT until 11 October 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets.
      Oct 8, 03:38 PDT
      SMS Delivery Failure and Delivery Delays to Multiple Networks in the US for Subset of Short Codes
      Resolved - SMS Delivery Failure and Delivery Delays to Multiple Networks in the US for Subset of Short Codes was degraded for 27 minutes between 12:00 PM and 12:27 PM Pacific Time on 10/11/2024. During this period of time customers may have experienced. The issue has now been resolved.
      Oct 11, 13:18 PDT
      Billing Information for Super SIM and Programmable Wireless is Delayed via API and UI
      Resolved - The incident has been resolved. All pending events with the exception of ~1.82% have been processed. Most of which is likely to be duplicates. The system is back to normal. All customers should be able to access the previously missing data via the API and the UI.
      Oct 11, 09:26 PDT
      Update - As of Wednesday, October 9th, 4:00 PM UTC, we have resumed near-real-time processing for the amount billed fields in the Usage API and Console insights for both Programmable Wireless and Super SIM.
      However, we are still facing issues with missing billed amounts for the following intervals:
      Monday, October 7th, 8:00 AM UTC – Tuesday, October 8th, 9:30 AM UTC: 30% of usage events are missing.
      Tuesday, October 8th, 9:30 AM UTC – Wednesday, October 9th, 4:10 PM UTC: 100% of usage events are missing.
      The team has identified the issue and is working on a fix. The missing usage events and billed amounts for these intervals will be reprocessed and backfilled early next week.

      We will post the update in the next 24 hours or sooner if more information will become available.
      Oct 10, 10:49 PDT
      Update - We are still experiencing the issue with the billing pipeline. The bug in software caused the billing information to be delayed on the UI and API. The team is still working to identify the issue. We will post the update in the next 16 hours or sooner if more information will become available.
      Oct 10, 00:14 PDT
      Update - We are still experiencing the issue with the billing pipeline. The bug in software caused the billing information to be delayed on the UI and API. The team is still working to identify the issue. We will post the update in the next 8 hours or sooner if more information will become available.
      Oct 9, 16:21 PDT
      Update - We are still experiencing the issue with the billing pipeline. The bug in software caused the billing information to be delayed on the UI and API. The team is still working to identify the issue. We will post the update in the next 4 hours or sooner if more information will become available.
      Oct 9, 12:24 PDT
      Update - We are still experiencing the issue with the billing pipeline. The bug in software caused the billing information to be delayed on the UI and API. The team is still working to identify the issue. We will post the update in the next 2 hours or sooner if more information will become available.
      Oct 9, 10:27 PDT
      Update - Since 2024-10-08 1:00PM UTC we experience the issue with the billing pipeline. The bug in software caused the billing information to be delayed on the UI and API. The team is working to identify the issue. We will post the update in the next 1 hour or sooner if more information will become available.
      Oct 9, 09:27 PDT
      Investigating - Our monitoring systems have detected a potential issue, billing information for Super SIM and Programmable Wireless is delayed via API and UI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 9, 09:11 PDT
      SMS Delivery Delays to Telenor Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.
      Oct 11, 04:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 11, 02:38 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 11, 02:20 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 11, 00:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 10, 23:29 PDT
      United States SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Oct 11, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 21:03 PDT
      Scheduled - The T-Mobile network in the United States is conducting a series of planned maintenances from 09 October 2024 at 21:00 PDT until 11 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      09 October 2024 at 21:00 PDT until 10 October 2024 at 03:00 PDT

      10 October 2024 at 21:00 PDT until 11 October 2024 at 03:00 PDT
      Oct 7, 23:28 PDT
      SMS Delivery Delays To Glo Network In Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo Network In Nigeria. This incident has been resolved.
      Oct 11, 01:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo Network In Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 23:17 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Glo Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Oct 10, 20:02 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Glo Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 18:24 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Glo Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 10, 17:49 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 11, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 10, 23:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 10 October 2024 at 23:00 PDT until 11 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 10, 18:47 PDT
      Oct 10, 2024
      MMS Delivery Delays to Multiple Networks in the US from a Subset of Shortcodes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to Multiple Networks in the US from a Subset of Shortcodes. This incident has been resolved.
      Oct 10, 19:47 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the US from a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 17:47 PDT
      Update - We are experiencing MMS delivery delays to Multiple Networks in the US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 16:00 PDT
      Investigating - We are experiencing MMS delivery failures to Multiple Networks in the US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Oct 10, 15:05 PDT
      SMS Delivery Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
      Oct 10, 17:43 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 16:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 10, 15:14 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Oct 10, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 10, 14:01 PDT
      Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 10 October 2024 at 14:00 PDT until 10 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Oct 10, 12:46 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Oct 10, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 10, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 10 October 2024 at 14:00 PDT until 10 October 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Oct 9, 06:52 PDT
      SMS Delivery Delays to Multiple Networks in the US for a Subset of Long Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US for a Subset of Long Codes. This incident has been resolved.
      Oct 10, 16:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in the US for a Subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 14:52 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in the US for a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 14:17 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in the US for a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Oct 10, 13:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 10, 13:11 PDT
      Malaysia SMS Carrier Maintenance - DiGi
      Completed - The scheduled maintenance has been completed.
      Oct 10, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 10, 09:00 PDT
      Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 10 October 2024 at 09:00 PDT until 10 October 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from DiGi Malaysia handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Oct 9, 16:16 PDT
      Zipwhip Provisioning Eligibility Check Failures
      Resolved - Requests made to the Zipwhip Provisioning API (https://provision.zipwhip.com/api) may have failed during this incident which is now resolved. Time affected was 8:05 PM PT Oct 9 through 9:45 AM PT Oct 10. The issue has now been resolved.
      Oct 10, 13:53 PDT
      SMS Delivery Delays to Zong Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zong Network in Pakistan. This incident has been resolved.
      Oct 10, 06:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 04:27 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Oct 10, 02:37 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zong Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 10, 01:44 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Oct 10, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 23:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 09 October 2024 at 23:00 PDT until 10 October 2024 at 06:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Oct 9, 14:49 PDT
      United States SMS Carrier Maintenance - US Cellular Corp
      Completed - The scheduled maintenance has been completed.
      Oct 10, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 21:30 PDT
      Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 09 October 2024 at 21:30 PDT until 10 October 2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
      Sep 27, 00:28 PDT
      Canada SMS Carrier Maintenance - Bell
      Completed - The scheduled maintenance has been completed.
      Oct 10, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 21:01 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 09 October 2024 at 21:00 PDT until 10 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      Oct 2, 16:39 PDT
      United States SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 10, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 21:02 PDT
      Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 October 2024 at 21:00 PDT until 10 October 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
      Oct 3, 17:19 PDT
      Default sender ID configured unexpectedly
      Resolved - We are no longer experiencing the issue with the default sender ID being configured unexpectedly. This incident has been resolved.
      Oct 10, 01:40 PDT
      Monitoring - The issue with the default sender ID being configured unexpectedly is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Oct 10, 01:11 PDT
      Identified - We’ve identified the issue with the default sender ID being configured unexpectedly. Our team is actively working on a resolution, and we anticipate providing another update in 1 hour or as soon as more information becomes available.
      Oct 10, 00:12 PDT
      Update - We are continue to experience Default sender ID configured unexpectedly. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Oct 9, 23:15 PDT
      Update - We are continue to experience Default sender ID configured unexpectedly. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Oct 9, 22:47 PDT
      Investigating - We've become aware of a potential issue with sender ID. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Oct 9, 22:15 PDT
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 10, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 21:00 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 9 October 2024 at 21:00 PDT until 10 October 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via short codes.
      Sep 20, 16:06 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Oct 10, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Oct 9, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 09 October 2024 at 20:00 PDT until 10 October 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 28, 11:36 PDT
      Oct 9, 2024
      Oct 8, 2024

      No incidents reported.

      Oct 7, 2024

      No incidents reported.

      Oct 6, 2024

      No incidents reported.

      Oct 5, 2024

      No incidents reported.

      Oct 4, 2024

      No incidents reported.

      Oct 3, 2024

      No incidents reported.

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