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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Norway SMS Carrier Maintenance - ICE

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2025 - 23:03 PST

Scheduled - The ICE network in Norway is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from ICE Norway handsets.
Dec 8, 2025 23:00 - Dec 9, 2025 05:00 PST

Bangladesh SMS Carrier Maintenance - Grameenphone

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2025 - 23:02 PST

Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 2025 23:00 - Dec 9, 2025 05:00 PST

United States SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2025 - 23:01 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Dec 8, 2025 23:00 - Dec 9, 2025 02:00 PST

SMS Delivery Report Delays to Globe Network in Philippines

Monitoring - We are observing recovery in delivery report delays to the Globe Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 08, 2025 - 22:51 PST

Update - We are continuing to experience delays in receiving message delivery reports to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 08, 2025 - 21:26 PST

Investigating - We are experiencing delays in receiving message delivery reports to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 08, 2025 - 20:30 PST

Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2025 - 22:00 PST

Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 08 December 2025 at 22:00 PST until 09 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 2025 22:00 - Dec 9, 2025 00:00 PST

United States SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2025 - 21:01 PST

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 08 December 2025 at 21:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 2025 21:00 - Dec 9, 2025 02:00 PST

Multiple Destination SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2025 - 21:00 PST

Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 08 December 2025 at 21:00 PST until 09 December 2025 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 2025 21:00 - Dec 9, 2025 06:00 PST

SMS Delivery Delays to To and From Multiple Small Networks In United States of America and Guam

Update - We are continuing to experience SMS delivery delays when sending messages to and from multiple networks in the United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 08, 2025 - 19:02 PST

Update - We are continue experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 08, 2025 - 11:05 PST

Update - We are continue experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 08, 2025 - 07:14 PST

Update - We are experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 08, 2025 - 05:12 PST

Update - We are continuing to investigate this issue.
Dec 08, 2025 - 04:40 PST

Investigating - We are experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 08, 2025 - 04:28 PST

SMS Delivery Delays and Failures to Lycamobile Network in Germany

Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Dec 08, 2025 - 17:37 PST

Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 06, 2025 - 02:50 PST

Update - We continue to experience SMS delivery delays and failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 05, 2025 - 19:08 PST

Update - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 05, 2025 - 15:08 PST

Update - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 05, 2025 - 13:04 PST

Investigating - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 05, 2025 - 11:57 PST

Call Quality Issue to a Subset to Twilio Phone Number in Brazil

Update - We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team will continue working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 08, 2025 - 16:15 PST

Update - We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team will continue working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 08, 2025 - 12:15 PST

Update - We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 08, 2025 - 10:15 PST

Investigating - We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 08, 2025 - 08:55 PST

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2025 - 12:01 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

01 December 2025 at 12:00 PST until 01 December 2025 at 16:00 PST

03 December 2025 at 12:00 PST until 03 December 2025 at 16:00 PST

08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST

10 December 2025 at 12:00 PST until 10 December 2025 at 16:00 PST

15 December 2025 at 12:00 PST until 15 December 2025 at 16:00 PST

17 December 2025 at 12:00 PST until 17 December 2025 at 16:00 PST

22 December 2025 at 12:00 PST until 22 December 2025 at 16:00 PST

24 December 2025 at 12:00 PST until 24 December 2025 at 16:00 PST

29 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST
Dec 1, 2025 12:00 - Dec 29, 2025 16:00 PST

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Intelligence AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

Dialogflow AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Intelligence IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

Dialogflow IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Operational

SMS Short Code, North America Under Maintenance

MMS Short Code, North America Operational

SMS Toll-Free, North America Under Maintenance

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Degraded Performance

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Under Maintenance

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Under Maintenance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Under Maintenance

Lookup Identity Match Under Maintenance

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Under Maintenance

Legacy Identity MatchAndAttributes Under Maintenance

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Under Maintenance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Operational

SMS Toll-Free, North America Under Maintenance

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United States MMS Carrier Partner Maintenance Dec `9`, `2025` `01:00`-`04:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 01:00 PST until 09 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon, T-Mobile and AT&T United States handsets via subset of United States short codes.
Posted on Nov 27, 2025 - 13:09 PST

United Arab Emirates SMS Carrier Partner Maintenance Dec `9`, `2025` `10:30`-`16:30` PST

Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 09 December 2025 at 10:30 PST until 09 December 2025 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
Posted on Dec 08, 2025 - 05:20 PST

United States MMS Carrier Maintenance - Verizon Dec `9`, `2025` `19:00` - Dec `11`, `2025` `03:00` PST

The Verizon network in the United States is conducting an emergency maintenance from 09 December 2025 at 19:00 PST until 11 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Dec 08, 2025 - 22:21 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `9`, `2025` `21:00` - Dec `10`, `2025` `03:00` PST

The T-Mobile network in the United States is conducting a planned maintenance from 09 December 2025 at 21:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Dec 05, 2025 - 14:46 PST

United States SMS Carrier Partner Maintenance Dec `9`, `2025` `22:00` - Dec `10`, `2025` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 22:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Posted on Dec 04, 2025 - 18:31 PST

United States SMS Carrier Partner Maintenance Dec `9`, `2025` `23:00` - Dec `10`, `2025` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 23:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Dec 08, 2025 - 12:21 PST

Indonesia SMS Carrier Partner Maintenance Dec `10`, `2025` `01:00`-`03:00` PST

Our SMS carrier partner in Indonesia is conducting a planned maintenance from 10 December 2025 at 01:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indonesia handsets.
Posted on Nov 25, 2025 - 07:27 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Dec `10`, `2025` `07:00` - Dec `11`, `2025` `13:00` PST

The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 10 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.

Note, the maintenance will be carried out on each of the following dates and times:

10 December 2025 at 07:00 PST until 10 December 2025 at 13:00 PST

11 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST
Posted on Nov 27, 2025 - 01:16 PST

Multiple Destination Voice Carrier Partner Maintenance Dec `10`, `2025` `12:00`-`17:59` PST

Our Voice carrier partner in Singapore, Thailand, Indonesia and the Philippines is conducting a planned maintenance from 10 December 2025 at 12:00 PST until 10 December 2025 at 17:59 PST. During the maintenance window, there could be Intermittent delays to Twilio Singapore, Thailand, Indonesia and Philippines phone numbers.
Posted on Dec 04, 2025 - 07:48 PST

Russia SMS Carrier Maintenance - MTS Dec `10`, `2025` `20:00`-`21:30` PST

The MTS network in Russia is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 10 December 2025 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Posted on Dec 08, 2025 - 05:19 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` PST

Twilio is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 11 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Nov 07, 2025 - 15:18 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `10`, `2025` `21:00` - Dec `11`, `2025` `03:00` PST

The T-Mobile network in the United States is conducting a planned maintenance from 10 December 2025 at 21:00 PST until 11 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Dec 05, 2025 - 15:06 PST

Russia SMS Carrier Maintenance - Beeline Dec `14`, `2025` `13:00`-`16:00` PST

The Beeline network in Russia is conducting a planned maintenance from 14 December 2025 at 13:00 PST until 14 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Dec 08, 2025 - 02:50 PST

United States SMS Carrier Partner Maintenance Dec `14`, `2025` `22:00` - Dec `15`, `2025` `01:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 14 December 2025 at 22:00 PST until 15 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Posted on Dec 04, 2025 - 18:32 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` PST

Twilio is conducting a planned maintenance from 17 December 2025 at 20:00 PST until 18 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Nov 07, 2025 - 15:19 PST

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Dec 8, 2025

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Dec 8, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 PST

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 08 December 2025 at 19:00 PST until 08 December 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 11:33 PST

Ireland SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Dec 8, 22:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:30 PST

Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 08 December 2025 at 15:30 PST until 08 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
Nov 28, 10:09 PST

SMS Delivery Delays to Airtel Network in Zambia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Airtel Network in Zambia for a subset of Long Codes. This incident has been resolved
Dec 8, 21:19 PST

Monitoring - We are observing recovery in SMS delivery when sending messages to the Airtel Network in Zambia for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 19:28 PST

Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 16:53 PST

Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 14:53 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 13:53 PST

Multiple Destination SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Dec 8, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:00 PST

Scheduled - The Three network in Denmark and Sweden is conducting a planned maintenance from 08 December 2025 at 15:00 PST until 08 December 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Denmark and Sweden handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 12:57 PST

SMS Delivery Delays to Vivo Network in Brazil for a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vivo Network in Brazil for a subset of Longcodes. This incident has been resolved.
Dec 8, 18:12 PST

Update - We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 16:20 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 12:21 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 8, 10:20 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 8, 09:25 PST

SMS Delivery Delays to Brisanet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
Dec 8, 17:09 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 15:17 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 11:16 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 09:13 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 08:16 PST

SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. This incident has been resolved.
Dec 8, 17:02 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 15:03 PST

Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 14:51 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 8, 14:35 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Dec 8, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 08 December 2025 at 13:00 PST until 08 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Dec 4, 17:13 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Dec 8, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Dec 5, 05:51 PST

Czech Republic SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 8, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 14:00 PST

Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 08 December 2025 at 14:00 PST until 08 December 2025 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Dec 2, 00:54 PST

Messaging Insights Degraded Behavior on Cyber Monday

Resolved - Twilio Messaging Insights was degraded for 5 minutes between 11:18 and 11:24 Pacific Time on 12/1/2025. During this period of time customers may have experienced errors loading charts and tables in Messaging Insights. The issue has now been resolved.
Dec 8, 13:25 PST

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been cancelled.
Dec 8, 12:45 PST

Scheduled - Our service partner is conducting a planned maintenance from 09 December 2025 at 23:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Legacy Identity MatchAndAttributes, Lookup SIM Swap
Dec 2, 13:36 PST

Outbound Call Quality Issues From a Subset of Twilio's Phone Numbers in Mexico

Resolved - The issue affecting utbound call quality issues from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.
Dec 8, 11:54 PST

Monitoring - We have started seeing recovery for outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 09:53 PST

Update - We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 08:03 PST

Investigating - We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 07:03 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 08 December 2025 at 10:00 PST until 08 December 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Dec 5, 05:50 PST

SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Spain, Italy and Greece. This incident has been resolved.
Dec 8, 03:18 PST

Update - We are observing successful SMS delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 00:35 PST

Update - We are observing successful SMS Delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 22:48 PST

Monitoring - We are observing successful SMS Delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 20:48 PST

Update - We continue to experience SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 7, 18:57 PST

Update - We continue to experience SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 16:56 PST

Investigating - We are experiencing SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 16:10 PST

SMS Delivery Failures to Movicel in Angola

Resolved - We are no longer experiencing SMS delivery failures to Movicel in Angola. This incident has been resolved.
Dec 8, 02:16 PST

Monitoring - We are observing successful SMS delivery to Movicel in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 00:18 PST

Update - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 7, 22:15 PST

Update - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 20:15 PST

Investigating - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 19:15 PST

SMS Delivery Report Delays To Google Voice In United States 311-910 via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to United States via Subset of Shortcodes. This incident has been resolved.
Dec 8, 00:11 PST

Update - We are continuing to investigate this issue.
Dec 7, 23:30 PST

Investigating - We are experiencing delays in receiving message delivery reports when sending to United States via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 22:52 PST

Dec 7, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Dec 7, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:00 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 07 December 2025 at 16:00 PST until 07 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Dec 5, 05:44 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 06 December 2025 at 23:00 PST until 07 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Dec 5, 14:49 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:00 PST

Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 06 December 2025 at 22:00 PST until 07 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 5, 21:22 PST

Dec 6, 2025

Dec 5, 2025

Twilio Flex Plugins Database in US1 Region - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 19:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:45 PST

Update - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Nov 25, 05:15 PST

Scheduled - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Nov 25, 05:10 PST

MMS Delivery Delays to Multiple Networks in United States of America via a Subset of Short Codes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to Multiple Network in United States of America via a Subset of Short Codes. This incident has been resolved.
Dec 5, 13:09 PST

Monitoring - We are observing recovery in MMS Delivery Delays to Multiple Network in United States of America via a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 11:09 PST

Investigating - We are experiencing MMS Delivery Delays to Multiple Network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 5, 10:10 PST

Removed Attachment of Banned MimeType From AT&T Numbers

Resolved - Our engineers have determined this is not a Twilio issue and the issue will be set to resolve.
Dec 5, 13:02 PST

Update - We are investigating a service interruption with MMS messaging banned media mime types in from AT&T Numbers. We expect to provide another update in 1 hour or as soon as more information becomes available
Dec 5, 12:46 PST

Investigating - Our monitoring systems have detected a potential issue where inbound MMS are missing media from AT&T numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 5, 11:26 PST

SMS Delivery Failures to Small Networks in the US From a Subset of Long Codes

Resolved - We are no longer experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. This incident has been resolved.
Dec 5, 11:51 PST

Monitoring - We are observing successful SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 09:55 PST

Update - We continue to experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 5, 03:19 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 4, 19:02 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 15:07 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 12:34 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 10:14 PST

Investigating - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 09:17 PST

SMS Delivery Delays to Airtel in Zambia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.
Dec 5, 07:00 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 05:11 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Dec 5, 03:42 PST

Outbound Call Quality issue from a Subset of Twilio Phone Numbers in Malaysia

Resolved - The issue affecting call quality from a subset of Twilio Phone Numbers in Malaysia has been resolved, and the service is functioning normally at this time.
Dec 5, 05:44 PST

Monitoring - We have started seeing recovery for Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 Hours or as soon as more information becomes available.
Dec 5, 04:21 PST

Update - We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 5, 04:03 PST

Update - We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 5, 00:05 PST

Update - We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 22:05 PST

Investigating - We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Dec 4, 21:10 PST

Impact to Twilio Voice & Messaging Services

Resolved - Between 09:24 - 09:29 UTC Twilio experienced disruption to Voice and Messaging services in ie1. At this time, all services have recovered and we do not expect any further degradation.

Voice customers with active calls may have experienced call drops or failures to establish call sessions. Failover did take place to minimize impact. Messaging customers may have experienced a delay in message delivery and, in extremely isolated cases, message failure. Retry redundancy took effect to protect traffic.
Dec 5, 02:13 PST

Issues with Serverless Function Deployment.

Resolved - Our engineers have monitored the fix and confirmed the issue with Serverless Function Deployment has been resolved. All services are now operating normally at this time.
Dec 5, 01:57 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 Hours or as soon as more information becomes available.
Dec 5, 01:30 PST

Investigating - We are seeing issues with Function deployments. Our engineer are investigating and will keep you posted. Next Update expected in 30 Minutes.
Dec 5, 01:08 PST

SMS Delivery Delays to XPhone Network in Israel

Resolved - We are no longer experiencing SMS delivery delays when sending messages to XPhone network in Israel. This incident has been resolved.
Dec 5, 01:25 PST

Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 4, 22:50 PST

Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 18:55 PST

Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 16:58 PST

Investigating - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 16:01 PST

Dec 4, 2025

SMS Delivery Delays to DiGi Network in Malaysia

Resolved - We are no longer experiencing delivery delays when sending SMS messages to DiGi Network in Malaysia. This incident has been resolved.
Dec 4, 23:48 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to DiGi Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 21:46 PST

Update - We are experiencing SMS delivery delays when sending messages to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 19:50 PST

Investigating - We are experiencing SMS delivery delays when sending messages to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 18:51 PST

Mexico SMS Carrier Maintenance - Telcel

Completed - The scheduled maintenance has been completed.
Dec 4, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 PST

Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 04 December 2025 at 20:00 PST until 04 December 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 4, 17:12 PST

SMS Delivery Failures to Mobicom in Mongolia for a Subset of Long Codes

Resolved - We are no longer experiencing SMS delivery failures when sending messages to Mobicom in Mongolia for long codes. This incident has been resolved.
Dec 4, 21:14 PST

Monitoring - We are observing successful SMS delivery sending to Mobicom in Mongolia for a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 19:09 PST

Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 4, 03:05 PST

Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 3, 19:15 PST

Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 15:23 PST

Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 13:23 PST

Investigating - We are experiencing SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 12:18 PST

SMS Delivery Delays to Verizon Network in US via a Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Network in US via Short Codes. This incident has been resolved.
Dec 4, 19:39 PST

Update - SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 17:36 PST

Monitoring - We are still experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 10:56 PST

Update - We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 09:13 PST

Investigating - We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 08:20 PST

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Dec 4, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 14:00 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 04 December 2025 at 14:00 PST until 04 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match, Verify Silent Network Auth
Nov 27, 13:05 PST

SMS Delivery Failures to Dito Network in Philippines

Resolved - We are no longer experiencing SMS delivery failures to Dito Network in Philippines. This incident has been resolved.
Dec 4, 16:46 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dito Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 15:02 PST

Update - We are experiencing SMS Delivery Failures to Dito Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 12:12 PST

Update - We are experiencing SMS Delivery Failures to Dito Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 10:19 PST

Investigating - We are experiencing SMS Delivery Failures to Dito Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 09:23 PST

SMS Delivery Delays and Failures to China Unicom in China

Resolved - China SMS is a Twilio Best Effort destination. We will continue investigation, however resolve the status post per the information in the following post:
https://www.twilio.com/en-us/guidelines/cn/sms
Dec 4, 16:21 PST

Investigating - We are experiencing SMS delivery delays and failures when sending messages to China Unicom in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 14:54 PST

Russia SMS Carrier Maintenance - Volna mobile, Win Mobile and Personnal Communicational

Completed - The scheduled maintenance has been completed.
Dec 4, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 PST

Scheduled - The Volna mobile, Win Mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 04 December 2025 at 12:00 PST until 04 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, Win Mobile and Personnal Communicational Russia handsets.
Dec 2, 11:22 PST

Meta OTP Codes Delivery Failure

Resolved - Meta OTP codes delivery are now operating normally.
Dec 4, 15:42 PST

Monitoring - Meta OTP codes delivery are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Dec 4, 15:10 PST

Identified - We have identified the issue causing rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available
Dec 4, 13:57 PST

Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 16 hours or as soon as more information becomes available.
Dec 4, 07:00 PST

Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.
Dec 3, 23:10 PST

Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 19:12 PST

Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 17:06 PST

Update - We are currently experiencing rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 16:01 PST

Investigating - Our monitoring systems have detected a potential issue with Meta OTP codes delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 3, 15:49 PST

RCS Messages Delivery Failures towards AT&T US network

Resolved - An issue has been resolved and RCS messages towards AT&T US network is operating normally at this time.
Dec 4, 15:24 PST

Update - Issue where RCS messages towards AT&T US network may be experiencing delivery failures are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 15:21 PST

Monitoring - Issue where RCS messages towards AT&T US network may be experiencing delivery failures are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 09:48 PST

Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Dec 4, 03:36 PST

Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 3, 11:00 PST

Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 3, 02:55 PST

Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 2, 23:13 PST

Update - We continue to experience an issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 21:13 PST

Investigating - We are experiencing an issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 20:23 PST

Taiwan SMS Carrier Maintenance - FarEasTone

Completed - The scheduled maintenance has been completed.
Dec 4, 12:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 PST

Scheduled - The FarEasTone network in Taiwan is conducting a planned maintenance from 04 December 2025 at 10:00 PST until 04 December 2025 at 12:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to FarEasTone Taiwan handsets.
Dec 2, 02:41 PST

Intermittent SNA API Failure for Indonesia Smartfren with Verify

Resolved - The issue causing intermittent SNA API Failure for Indonesia Smartfren with Verify has been resolved and is operating normally at this time.
Dec 4, 10:51 PST

Update - We have started seeing recovery for intermittent SNA API Failure for Indonesia Smartfren with Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 09:45 PST

Monitoring - We have started seeing recovery for intermittent SNA API Failure for Indonesia Smartfren with Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 08:56 PST

Identified - The issue causing intermittent SNA API Failure for Indonesia Smartfren with Verify has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Dec 4, 08:06 PST

Ukraine SMS Carrier Maintenance - MTS, life:), Kyivstar and TriMob

Completed - The scheduled maintenance has been completed.
Dec 4, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:01 PST

Scheduled - The MTS, life:), Kyivstar and TriMob networks in Ukraine are conducting a planned maintenance from 03 December 2025 at 23:00 PST until 04 December 2025 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS, life:), Kyivstar and TriMob Ukraine handsets.
Dec 1, 06:40 PST

SMS Delivery Report Delays when sending to Orange network in Congo Democratic Republic (630-86)

Resolved - We are no longer experiencing delays in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). This incident has been resolved.
Dec 4, 08:53 PST

Monitoring - We are observing recovery in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 07:02 PST

Update - We are continuing to experience delays in receiving message delivery reports when sending to Orange network in Congo Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 3, 22:35 PST

Update - We are continuing to experience delays in receiving message delivery reports when sending to Orange network in Congo Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 3, 13:51 PST

Update - We continue experiencing delays in receiving message delivery reports when sending to Orange network in Congo Democratic Republic (630-86). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 09:51 PST

Update - We continue experiencing delays in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 07:51 PST

Investigating - We are experiencing delays in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 06:51 PST

SMS delivery delays to Digi in Romania

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Digi in Romania. This incident has been resolved.
Dec 4, 05:49 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digi in Romania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 04:10 PST

Update - We continue to experience SMS delivery delays when sending messages to Digi in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 02:14 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Digi in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 4, 01:14 PST

SMS Delivery Delays to TIM Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to TIM Network in Brazil. This incident has been resolved.
Dec 4, 05:46 PST

Monitoring - We are observing recovery in delivery report delays [when sending to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.
Dec 4, 04:08 PST

Update - We continue to experience SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 00:35 PST

Update - We continue to experience SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 22:40 PST

Update - We are experiencing SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 3, 21:36 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 3, 21:35 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:01 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2025 at 20:00 PST until 04 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Dec 1, 15:12 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 4, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2025 at 22:00 PST until 04 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 3, 13:10 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 03 December 2025 at 23:00 PST until 04 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Nov 21, 19:51 PST

Multiple Destination Voice Carrier Partner Maintenance

Completed - We apologize for any inconvenience. The scheduled maintenance has been postponed, and we will share the new dates as soon as they’re available. Thank you for your understanding.
Dec 4, 02:26 PST

Update - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 11 December 2025 at 03:00 PST until 11 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand and Australia phone numbers.
Nov 30, 23:55 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 23:55 PST

Scheduled - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 11 December 2025 at 03:00 PST until 11 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand and Australia phone numbers.
Nov 24, 23:18 PST

Multiple Destination Voice Carrier Partner Maintenance

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 17 December 2025 at 03:00 PST until 17 December 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Dec 3, 19:25 PST

Multiple Destination Voice Carrier Partner Maintenance

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 December 2025 at 03:00 PST until 10 December 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Nov 18, 21:37 PST

SMS Delivery Failures to and From Multiple Countries via a Subset of Twilio Longcodes

Resolved - We are no longer experiencing SMS delivery failures to multiple countries via a subset of Twilio long codes. This incident has been resolved.
Dec 4, 02:10 PST

Monitoring - We are observing recovery in SMS delivery failure when sending messages to multiple countries via a subset of Twilio long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 00:33 PST

Update - We are experiencing SMS delivery failures when sending messages to multiple countries via a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 23:36 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures when sending messages to multiple countries via a subset of Twilio long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 3, 23:28 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 PST

Scheduled - Twilio is conducting a planned maintenance from 03 December 2025 at 20:00 PST until 04 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Nov 7, 15:16 PST

Dec 3, 2025

SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics

Resolved - We are no longer experiencing SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of long codes & alpha numerics. This incident has been resolved.
Dec 3, 23:20 PST

Update - We are continuing to experience SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of long codes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 3, 20:40 PST

Update - We are continuing to experience SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 3, 12:50 PST

Update - We continue experiencing SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 08:50 PST

Update - We continue experiencing SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 06:50 PST

Investigating - We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays & Failures to Multiple Networks in Dominican Republic via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 3, 05:50 PST

SMS Delivery Delays to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers

Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in US. This incident has been resolved.
Dec 3, 22:38 PST

Update - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 18:39 PST

Update - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 16:46 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 14:46 PST

Update - We are continuing to experience intermittent delays in message delivery to T-Mobile Network in the US due to an extended maintenance window on their side, which is temporarily impacting approximately 50% of their capacity.

Impact is expected only around the top of the hour, when traffic volumes are at their highest. Outside of these peak times, traffic is expected to process normally.

We are monitoring the situation closely and working with T-Mobile to obtain updated information during this maintenance window. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 12:32 PST

Investigating - We are currently observing intermittent delays in message delivery to T-Mobile Network in the US due to an extended maintenance window on their side, which is temporarily impacting approximately 50% of their capacity.

Impact is expected only around the top of the hour, when traffic volumes are at their highest. Outside of these peak times, traffic is expected to process normally.

We are monitoring the situation closely and working with T-Mobile to obtain updated information during this maintenance window. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 10:27 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 08:40 PST

Update - We continue experiencing SMS delivery delays when sending messages to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 08:13 PST

Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 07:13 PST

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre

Completed - The scheduled maintenance has been completed.
Dec 3, 22:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:30 PST

Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 03 December 2025 at 21:30 PST until 03 December 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Nov 27, 04:45 PST

Increased Latency and Timeouts Across Roles and Realms

Resolved - We are no longer experiencing API latency issue and timeouts across roles and realms. This incident has been resolved.
Dec 3, 21:25 PST

Update - We are observing recovery in the API latency and timeouts across roles and realms. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 19:46 PST

Monitoring - We are observing recovery in the API latency and timeouts across roles and realms. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Dec 3, 19:16 PST

Update - We are experiencing increased latency across roles and realms. Our engineers are working to resolve the issue. We will provide another update in an hour or as soon as more information becomes available.
Potentially impacted products - Studio, Flex Application Platform, Flex Routing, Console Admin, Identity, Trust Hub, Event Streams
Dec 3, 18:35 PST

Update - We are experiencing increased latency across roles and realms. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Potentially impacted products - Studio, Flex Application Platform, Flex Routing, Identity
Dec 3, 18:07 PST

Investigating - We are currently investigating elevated latency and timeout errors for Twilio Rest API impacting multiple products. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
Dec 3, 17:59 PST

MMS Delivery Delays to T-Mobile Network in United States of America via a Subset of Shortcodes

Resolved - We are no longer experiencing MMS delivery delays to T-Mobile network in United States of America via a subset of short codes. This incident has been resolved.
Dec 3, 21:21 PST

Monitoring - We are observing recovery in MMS delivery delays to T-Mobile network in United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 19:25 PST

Update - We are continuing to experience MMS delivery delays to T-Mobile network in United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 17:45 PST

Update - We are continuing to experience MMS delivery delays to T-Mobile network in United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 17:29 PST

Investigating - We are experiencing MMS delivery delays to T-Mobile network in United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 16:28 PST

Degraded Event Streams APIs

Resolved - We are still experiencing latency issues with Event Streams API. However, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/zq25nhvxfbvh
Dec 3, 19:00 PST

Update - Event Streams API is currently experiencing high latency issues. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 18:24 PST

Investigating - Our monitoring systems have detected a potential issue with high latency on several apis on webhooks platfrom and event streams in us1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 3, 18:20 PST

Programmable Voice Recordings Completion Delay

Resolved - Programmable Voice Recording was degraded between 10:00 and 16:40 Pacific Time on 12/03/2025. During this period of time call and conference recordings were delayed in completion. The issue has now been resolved.
Dec 3, 16:30 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Dec 3, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 12:01 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 December 2025 at 12:00 PST until 03 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Dec 2, 05:03 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Dec 3, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 13:01 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 03 December 2025 at 13:00 PST until 03 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Dec 1, 06:28 PST

SMS Delivery Delay to Multiple Networks in Australia

Resolved - SMS delivery to multiple networks in Australia was degraded for 42 minutes between 8:02 and 8:44 Pacific Time on 12/03/2025. During this period of time customers may have experienced SMS delivery delays when sending messages to multiple networks in Australia. The issue has now been resolved.
Dec 3, 16:00 PST

Singapore Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 PST

Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 03 December 2025 at 08:00 PST until 03 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Singapore phone numbers.
Nov 25, 22:47 PST

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Dec 3, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 12:00 PST

Scheduled - The Gazprombank Mobile network in Russia is conducting an emergency maintenance from 03 December 2025 at 12:00 PST until 03 December 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Dec 2, 00:54 PST

Increased Latency and Timeouts Across Roles and Realms

Resolved - We are no longer experiencing latency and timeouts issues, Flex is now operating normally at this time. This incident has been resolved.
Dec 3, 11:53 PST

Monitoring - Twilio Flex Services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Dec 3, 11:23 PST

Update - Between 17:45 and 18:04 UTC, we experienced Increased latency and timeouts across roles and realms. Our engineers are working closely with our cloud infrastructure provider to ensure the issue does not recur. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 10:55 PST

Update - We are experiencing Increased latency and timeouts across roles and realms. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 10:25 PST

Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 3, 10:17 PST

SMS Delivery Delays to Airtel in Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel in Nigeria. This incident has been resolved.
Dec 3, 11:16 PST

Update - We are observing recovery in SMS delivery delays when sending messages to Airtel in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 09:21 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 07:21 PST

Update - We continue experiencing SMS delivery delays when sending messages to Airtel in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 06:40 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 3, 05:40 PST

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 03:00 PST

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 03 December 2025 at 03:00 PST until 03 December 2025 at 11:00 PST. During the maintenance window, there could be intermittent audio quality degradation from and to Twilio Australia and New Zealand phone numbers.
Nov 18, 15:25 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:06 PST

Scheduled - Our SMS carrier partner in Taiwan and Hong Kong is conducting an emergency maintenance from 03 December 2025 at 08:00 PST until 03 December 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Taiwan and Hong Kong handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 3, 08:03 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 3, 04:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 December 2025 at 20:00 PST until 03 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Dec 1, 18:41 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 3, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:01 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:01 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 02 December 2025 at 21:00 PST until 03 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Nov 21, 19:49 PST

SMS Delivery Delays to Movitel Network in Mozambique

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movitel Network in Mozambique. This incident has been resolved.
Dec 3, 00:09 PST

Monitoring - We are observing recovery in SMS delivery delays to Movitel Network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 22:26 PST

Update - We continue to experience SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Dec 2, 03:38 PST

Update - We continue to experience SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 25, 13:29 PST

Investigating - We are still experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 25, 05:34 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movitel Network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 05:27 PST

Update - We are still experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 24, 22:35 PST

Update - We are still experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 20:35 PST

Investigating - We are experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 24, 19:21 PST

Dec 2, 2025

France SMS Carrier Maintenance - Free Mobile

Completed - The scheduled maintenance has been completed.
Dec 2, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 PST

Scheduled - The Free Mobile network in France is conducting a planned maintenance from 02 December 2025 at 22:00 PST until 02 December 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Free Mobile France handsets when sending via long codes and short codes.
Dec 1, 15:04 PST

United Kingdom SMS Carrier Maintenance - Virgin

Completed - The scheduled maintenance has been completed.
Dec 2, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 PST

Scheduled - The Virgin network in the United Kingdom is conducting a planned maintenance from 02 December 2025 at 13:00 PST until 02 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Virgin United Kingdom handsets.
Nov 18, 01:51 PST

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:00 PST

Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 02 December 2025 at 12:00 PST until 02 December 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
Nov 17, 12:28 PST

Turkey SMS Carrier Maintenance - Turkcell

Completed - The scheduled maintenance has been completed.
Dec 2, 19:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:30 PST

Scheduled - The Turkcell network in Turkey is conducting a planned maintenance from 02 December 2025 at 13:30 PST until 02 December 2025 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Turkcell Turkey handsets.
Nov 24, 00:27 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Dec 2, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 14:15 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 December 2025 at 14:15 PST until 02 December 2025 at 19:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 2, 03:33 PST

SMS Delivery Failures to Multiple Networks in Brazil for a Subset of Registered SenderIDs

Resolved - We are no longer experiencing SMS delivery failures towards Multiple Networks in Brazil for a Subset of Registered SenderIDs. This incident has been resolved.
Dec 2, 18:39 PST

Monitoring - We are observing recovery, with SMS delivering successfully with SenderIDs preserved. We will continue to monitor to ensure a full recovery for 2 hours.
Dec 2, 14:55 PST

Update - We are no longer experiencing SMS delivery failures following a temporary mitigation. However, Registered SenderIDs are currently not being preserved. We will provide another update in 4 hours or as soon as we have more information.
Dec 2, 12:10 PST

Update - We are still experiencing SMS delivery failures towards Multiple Networks in Brazil for a Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are no longer experiencing SMS delivery failures following a temporary mitigation. However, Registered SenderIDs are currently not being preserved.
Dec 2, 10:12 PST

Investigating - We are experiencing SMS delivery failures towards Multiple Networks in Brazil for a Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 09:12 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 17:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:30 PST

Scheduled - Our SMS carrier partner in Côte d'Ivoire, Nigeria, Pakistan, Ghana, Cameroon, Zambia, Uganda, Kenya and the Republic of the Congo is conducting a planned maintenance from 02 December 2025 at 10:30 PST until 02 December 2025 at 17:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Côte d'Ivoire, Nigeria, Pakistan, Ghana, Cameroon, Zambia, Uganda, Kenya and Republic of the Congo handsets.
Nov 29, 04:31 PST

Singapore SMS Carrier Maintenance - StarHub

Completed - The scheduled maintenance has been completed.
Dec 2, 14:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:01 PST

Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 02 December 2025 at 08:00 PST until 02 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Nov 27, 07:24 PST

Hong Kong SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 PST

Scheduled - Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 02 December 2025 at 08:00 PST until 02 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
Nov 18, 21:38 PST

SMS Delivery Failures on Ditto Network in Philippines

Resolved - We are no longer experiencing SMS delivery when sending to Ditto Network in Philippines. This incident is resolved.
Dec 2, 13:33 PST

Monitoring - We are observing successful SMS delivery when sending to Ditto Network in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 11:59 PST

Update - We are still experiencing SMS delivery failures sending to Ditto Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 10:45 PST

Investigating - We are experiencing SMS delivery failures sending to Ditto Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 09:40 PST

SMS Delivery Delays to Small Networks in US via a subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Small Networks in US via a subset of Short Codes. This incident is resolved.
Dec 2, 13:29 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Small Networks in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 11:39 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Small Networks in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 10:47 PST

SMS Delivery Delays to Liberty Mobile Network in Puerto Rico via a subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico via a subset of Short Codes. This incident is resolved.
Dec 2, 13:28 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 11:41 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 10:39 PST

SMS Delivery Failures to Multiple Networks in France & French Overseas Territories

Resolved - We were experiencing MMS/SMS Delivery Failures to Multiple Networks in France & French Overseas Territories during the following timeframe: 2025-12-02 13:06 UTC to 2025-12-02 13:36 UTC

This incident has since been resolved and we are no longer experiencing MMS/SMS delivery failures to Multiple Networks in France & French Overseas Territories. This incident has been resolved.
Dec 2, 08:14 PST

Black Friday and Cyber Monday Expected SMS and MMS Delivery Delays

Resolved - We're concluding US mobile networks this Black Friday and Cyber Monday. This is now being resolved.
Dec 2, 05:27 PST

Investigating - With the holiday rush coming up, we're expecting higher traffic on US mobile networks this Black Friday and Cyber Monday. You might see some temporary SMS and MMS delivery delays during this time. To help you get the most out of this holiday period, check out our Black Friday / Cyber Monday FAQs at https://help.twilio.com/hc/en-us/articles/4411075931163-Advisory-Potential-Message-Delays-During-Black-Friday-Cyber-Monday-2025.
Nov 28, 05:00 PST

SMS Delivery Delays to Ufone in Pakistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages when sending messages to Ufone in Pakistan. This incident has been resolved.
Dec 2, 03:13 PST

Update - We are observing recovery in SMS delivery when sending messages to Ufone in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 01:27 PST

Monitoring - We are observing recovery in SMS delivery when sending messages to Ufone in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 23:27 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Ufone in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 1, 20:44 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Ufone in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 18:49 PST

Update - We continue to experience SMS delivery delays when sending messages to Ufone in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 1, 17:49 PST

Update - We are experiencing SMS delivery delays when sending messages to Ufone in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 1, 16:54 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Ufone in Pakistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 1, 16:42 PST

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 PST

Scheduled - Our service partner is conducting a planned maintenance from 01 December 2025 at 23:00 PST until 02 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Telus Canada.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Nov 24, 14:51 PST

MMS Delivery Delays to Multiple Network in the US Over a Subset of Short Codes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the US over a subset of short codes. This incident has been resolved.
Dec 2, 00:28 PST

Monitoring - We are observing recovery in MMS delivery when sending messages to multiple networks in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 22:34 PST

Update - We are continuing to experience MMS delivery delays when sending messages to multiple networks in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 1, 20:08 PST

Update - We are continuing to experience MMS delivery delays when sending messages to multiple networks in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 18:10 PST

Update - We are continuing to investigate this issue.
Dec 1, 17:15 PST

Update - We are experiencing MMS delivery delays when sending messages to multiple network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 1, 17:14 PST

Investigating - Our monitoring systems have detected a potential issue with MMS Delivery delays to multiple network in the US over a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 1, 16:48 PST

Dec 1, 2025

Nov 30, 2025

Nov 29, 2025

Nov 28, 2025

Nov 27, 2025

Nov 26, 2025

Nov 25, 2025

Nov 24, 2025

Related

Scheduled Maintenance

United States MMS Carrier Partner Maintenance Dec 9, 2025 01:00-04:00 PST

United Arab Emirates SMS Carrier Partner Maintenance Dec 9, 2025 10:30-16:30 PST

United States MMS Carrier Maintenance - Verizon Dec 9, 2025 19:00 - Dec 11, 2025 03:00 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec 9, 2025 21:00 - Dec 10, 2025 03:00 PST

United States SMS Carrier Partner Maintenance Dec 9, 2025 22:00 - Dec 10, 2025 03:00 PST

United States SMS Carrier Partner Maintenance Dec 9, 2025 23:00 - Dec 10, 2025 03:00 PST

Indonesia SMS Carrier Partner Maintenance Dec 10, 2025 01:00-03:00 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Dec 10, 2025 07:00 - Dec 11, 2025 13:00 PST

Multiple Destination Voice Carrier Partner Maintenance Dec 10, 2025 12:00-17:59 PST

Russia SMS Carrier Maintenance - MTS Dec 10, 2025 20:00-21:30 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 10, 2025 20:00 - Dec 11, 2025 00:00 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec 10, 2025 21:00 - Dec 11, 2025 03:00 PST

Russia SMS Carrier Maintenance - Beeline Dec 14, 2025 13:00-16:00 PST

United States SMS Carrier Partner Maintenance Dec 14, 2025 22:00 - Dec 15, 2025 01:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

Past Incidents

United States MMS Carrier Partner Maintenance Dec `9`, `2025` `01:00`-`04:00` PST

United Arab Emirates SMS Carrier Partner Maintenance Dec `9`, `2025` `10:30`-`16:30` PST

United States MMS Carrier Maintenance - Verizon Dec `9`, `2025` `19:00` - Dec `11`, `2025` `03:00` PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `9`, `2025` `21:00` - Dec `10`, `2025` `03:00` PST

United States SMS Carrier Partner Maintenance Dec `9`, `2025` `22:00` - Dec `10`, `2025` `03:00` PST

United States SMS Carrier Partner Maintenance Dec `9`, `2025` `23:00` - Dec `10`, `2025` `03:00` PST

Indonesia SMS Carrier Partner Maintenance Dec `10`, `2025` `01:00`-`03:00` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Dec `10`, `2025` `07:00` - Dec `11`, `2025` `13:00` PST

Multiple Destination Voice Carrier Partner Maintenance Dec `10`, `2025` `12:00`-`17:59` PST

Russia SMS Carrier Maintenance - MTS Dec `10`, `2025` `20:00`-`21:30` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `10`, `2025` `21:00` - Dec `11`, `2025` `03:00` PST

Russia SMS Carrier Maintenance - Beeline Dec `14`, `2025` `13:00`-`16:00` PST

United States SMS Carrier Partner Maintenance Dec `14`, `2025` `22:00` - Dec `15`, `2025` `01:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` PST