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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

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System Metrics

SMS Delivery Delays and Failures to Telefonica O2 Network in Germany

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telefonica O2 network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 05:09 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 05:00 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 03, 2025 - 04:07 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 03, 2025 - 04:04 PDT

SMS Delivery Delay and Failures to Azercell Network in Azerbaijan

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Azercell network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 03, 2025 - 05:03 PDT

Call Failure Issues to and From a Subset of Twilio Malaysia Phone Numbers

Update - We are continuing to monitor for the issue causing call failures to and from a subset of Twilio Malaysia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 04:57 PDT

Monitoring - We have started seeing recovery for the issue causing call failures to and from a subset of Twilio Malaysia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 03:07 PDT

Update - We are continuing to investigate the issue causing call failures to and from a subset of Twilio Malaysia phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 02:09 PDT

Identified - The issue causing call failures to and from a subset of Twilio Malaysia phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 03, 2025 - 01:10 PDT

SMS Delivery Delays Failures to Etisalat in Egypt

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 04:33 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Etisalat in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 02, 2025 - 23:12 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Etisalat in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 02, 2025 - 19:11 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Etisalat in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 02, 2025 - 18:07 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Etisalat in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 02, 2025 - 17:26 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 02, 2025 - 16:32 PDT

SMS Delivery Delays and Failures to BTC in Botswana

Monitoring - We are observing recovery in SMS delivery delays and failures to the BTC network in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 03, 2025 - 04:13 PDT

Update - We continue experiencing SMS delivery delays and failures to the BTC network in Botswana. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 03, 2025 - 02:21 PDT

Update - We continue experiencing SMS delivery delays and failures to the BTC network in Botswana. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 02, 2025 - 18:30 PDT

Update - We continue experiencing SMS delivery delays and failures to the BTC network in Botswana. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 02, 2025 - 14:30 PDT

Update - We continue experiencing SMS delivery delays and failures to the BTC network in Botswana. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 02, 2025 - 12:33 PDT

Investigating - We are experiencing SMS delivery delays and failures to the BTC network in Botswana. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 02, 2025 - 11:38 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

90 days ago

100.0 % uptime

Today

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition (Gather Speech) Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ConversationRelay Operational

90 days ago

100.0 % uptime

Today

Voice REST API Operational

90 days ago

100.0 % uptime

Today

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Degraded Performance

SMS, APAC Degraded Performance

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Degraded Performance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United States SMS and MMS Carrier Maintenance - T-Mobile Oct `5`, `2025` `21:00` - Oct `6`, `2025` `01:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 05 October 2025 at 21:00 PDT until 06 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Oct 02, 2025 - 14:20 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `6`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 06 October 2025 at 13:00 PDT until 06 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:51 PDT

Russia SMS Carrier Maintenance - MTT Oct `6`, `2025` `13:00`-`17:00` PDT

The MTT network in Russia is conducting a planned maintenance from 06 October 2025 at 13:00 PDT until 06 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Posted on Oct 01, 2025 - 02:20 PDT

Russia SMS Carrier Maintenance - MegaFon Oct `6`, `2025` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 06 October 2025 at 13:00 PDT until 06 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Oct 02, 2025 - 07:59 PDT

Russia SMS Carrier Maintenance - Beeline Oct `6`, `2025` `14:00`-`17:00` PDT

The Beeline network in Russia is conducting a planned maintenance from 06 October 2025 at 14:00 PDT until 06 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Oct 02, 2025 - 05:42 PDT

Multiple Destination MMS Carrier Maintenance - AT&T Oct `6`, `2025` `20:00` - Oct `7`, `2025` `04:00` PDT

The AT&T network in the United States and Canada is conducting a planned maintenance from 06 October 2025 at 20:00 PDT until 07 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T United States and Canada handsets.
Posted on Sep 30, 2025 - 00:18 PDT

United States MMS Carrier Partner Maintenance Oct `7`, `2025` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2025 at 01:00 PDT until 07 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Posted on Sep 26, 2025 - 06:04 PDT

United States SMS and MMS Carrier Maintenance - AT&T Oct `7`, `2025` `20:00` - Oct `8`, `2025` `04:00` PDT

The AT&T network in the United States is conducting a planned maintenance from 07 October 2025 at 20:00 PDT until 08 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
Posted on Sep 30, 2025 - 05:39 PDT

Spain SMS Carrier Partner Maintenance Oct `7`, `2025` `20:00`-`22:00` PDT

Our SMS carrier partner in Spain is conducting a planned maintenance from 07 October 2025 at 20:00 PDT until 07 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets via subset of Spain long codes.
Posted on Oct 02, 2025 - 06:13 PDT

Russia SMS Carrier Maintenance - MegaFon Oct `8`, `2025` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 08 October 2025 at 13:00 PDT until 08 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Oct 02, 2025 - 07:59 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `8`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 08 October 2025 at 13:00 PDT until 08 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:51 PDT

Pakistan SMS Carrier Maintenance - Telenor Oct `8`, `2025` `15:00`-`18:00` PDT

The Telenor network in Pakistan is conducting a planned maintenance from 08 October 2025 at 15:00 PDT until 08 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Posted on Oct 01, 2025 - 06:44 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Oct `8`, `2025` `15:00`-`18:00` PDT

The Grameenphone network in Bangladesh is conducting a planned maintenance from 08 October 2025 at 15:00 PDT until 08 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Posted on Oct 02, 2025 - 05:20 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `8`, `2025` `20:00` - Oct `9`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 08 October 2025 at 20:00 PDT until 09 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

Qatar SMS Carrier Maintenance - Vodafone Oct `11`, `2025` `14:00`-`20:00` PDT

The Vodafone network in Qatar is conducting a planned maintenance from 11 October 2025 at 14:00 PDT until 11 October 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Posted on Oct 02, 2025 - 14:12 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `13`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 13 October 2025 at 13:00 PDT until 13 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:52 PDT

Ireland SMS Carrier Maintenance - Vodafone Oct `13`, `2025` `15:30`-`22:00` PDT

The Vodafone network in Ireland is conducting a planned maintenance from 13 October 2025 at 15:30 PDT until 13 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Ireland handsets.
Posted on Sep 30, 2025 - 02:29 PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Oct `14`, `2025` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 14 October 2025 at 02:00 PDT until 14 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets when sending via short codes.
Posted on Oct 02, 2025 - 14:09 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct `14`, `2025` `17:00`-`21:00` PDT

Our Voice carrier partner in Germany and Austria is conducting a planned maintenance from 14 October 2025 at 17:00 PDT until 14 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany and Austria phone numbers.
Posted on Oct 02, 2025 - 08:47 PDT

Brazil SMS Carrier Maintenance - Claro Oct `14`, `2025` `19:30` - Oct `15`, `2025` `00:00` PDT

The Claro network in Brazil is conducting a planned maintenance from 14 October 2025 at 19:30 PDT until 15 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro Brazil handsets.
Posted on Sep 11, 2025 - 00:57 PDT

Hong Kong SMS Carrier Partner Maintenance Oct `15`, `2025` `09:00`-`15:00` PDT

Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 15 October 2025 at 09:00 PDT until 15 October 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets via subset of Hong Kong long codes.
Posted on Sep 30, 2025 - 19:55 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `15`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:52 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `15`, `2025` `20:00` - Oct `16`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 15 October 2025 at 20:00 PDT until 16 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `20`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:53 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `22`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:53 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `22`, `2025` `20:00` - Oct `23`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `27`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 October 2025 at 13:00 PDT until 27 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:54 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `29`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 October 2025 at 13:00 PDT until 29 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:54 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `29`, `2025` `20:00` - Oct `30`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:35 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Oct 3, 2025

SMS Delivery Delays and Failure to Multiple Networks in Spain

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in Spain. This incident has been resolved.
Oct 3, 05:19 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 3, 03:29 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 3, 01:44 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 3, 00:47 PDT

United States MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Oct 3, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:22 PDT

Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 30 September 2025 at 21:00 PDT until 03 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 30, 21:19 PDT

Oct 2, 2025

Deepgram Transcription Delay Issue

Resolved - We are no longer experiencing delays in Deepgram transcription completions, and this incident is now resolved.
Oct 2, 19:54 PDT

Update - We are observing recovery in Deepgram transcription completions and will continue monitoring the service to ensure full restoration. The next update will be provided in 30 minutes or sooner if additional information becomes available.
Oct 2, 19:24 PDT

Investigating - A subset of customers may experience delays in the completion of transcriptions.
Oct 2, 18:35 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Oct 2, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 12:00 PDT

Scheduled - The MTS network in Russia is conducting a planned maintenance from 02 October 2025 at 12:00 PDT until 02 October 2025 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 1, 17:48 PDT

Elevated volumes of 5xx's in Programmable Messaging API responses

Resolved - The Twilio Programmable Messaging API is partially degraded for 50secs from Oct 2nd, 2024, 13:46:10 UTC to Oct 2nd, 2024, 13:47:00 UTC . During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been mitigated.
Oct 2, 14:05 PDT

Event Streams Delivery Lag

Resolved - We are no longer experiencing issues with Event Streams where events are being delivered with increased latency. The incident has been resolved.
Oct 2, 09:47 PDT

Monitoring - Our engineers have identified and mitigated the issue. Event Stream delivery lag is now showing signs of recovery. We will continue to monitor the situation and provide an update in 2 hours or as soon as more information becomes available.
Oct 2, 07:48 PDT

Update - We continue to experience issues with Event Streams where events are being delivered with increased latency. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 07:35 PDT

Investigating - Our engineers are investigating an issue in Event Streams where events are being delivered with increased latency.
Oct 2, 06:39 PDT

SMS Delivery Delays to Claro Network in Honduras

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Honduras. The incident has been resolved.
Oct 2, 08:40 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Honduras. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 06:42 PDT

Update - We continue to experience SMS delivery delays when sending messages to Claro network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 04:48 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 2, 03:47 PDT

Malaysia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 01:00 PDT

Scheduled - Our SMS carrier partner in Malaysia is conducting an emergency maintenance from 02 October 2025 at 01:00 PDT until 02 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Malaysia handsets.
Sep 24, 05:23 PDT

SMS Delivery Failures to du in United Arab Emirates

Resolved - We are no longer experiencing SMS delivery failures to du in United Arab Emirates. This incident has been resolved.
Oct 2, 03:30 PDT

Monitoring - We are observing successful SMS delivery to du in United Arab Emirates. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 01:31 PDT

Update - We are continuing to experience SMS delivery failures to du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 23:35 PDT

Investigating - We are experiencing SMS delivery failures to du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 22:43 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 PDT

Scheduled - Our service partner is conducting a planned maintenance from 01 October 2025 at 22:00 PDT until 02 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Sep 3, 17:00 PDT

SMS Delivery Delays to Twilio Phone Numbers in US via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in US via Subset of Shortcodes. This incident has been resolved.
Oct 2, 01:20 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Twilio Phone Numbers in US via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 23:22 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Twilio Phone Numbers in US via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 22:07 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in US via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 21:07 PDT

Call Failures From A Subset of Twilio's Phone Numbers to Slovakia

Resolved - The issue affecting call failures from a subset of Twilio's phone numbers to Slovakia has been resolved, and the service is functioning normally at this time.
Oct 2, 01:16 PDT

Monitoring - We have started seeing recovery for call failures from a subset of Twilio's phone numbers to Slovakia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 23:17 PDT

Update - We are continuing to experience call failures from a subset of Twilio's phone numbers to Slovakia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 1, 19:46 PDT

Update - We are experiencing call failures from a subset of Twilio's phone numbers to Slovakia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 1, 17:56 PDT

Update - We are experiencing call failures from a subset of Twilio's phone numbers to Slovakia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 15:55 PDT

Investigating - We are experiencing call failures from a subset of Twilio's phone numbers to Slovakia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 14:53 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 01 October 2025 at 20:00 PDT until 02 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Sep 5, 15:33 PDT

Oct 1, 2025

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 14:00 PDT

Scheduled - Our SMS carrier partner in the United Kingdom is conducting an emergency maintenance from 01 October 2025 at 14:00 PDT until 01 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 1, 06:43 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 19:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 01 October 2025 at 19:00 PDT until 01 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Sep 29, 23:42 PDT

SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes.

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. This incident has been resolved.
Oct 1, 18:50 PDT

Update - We continue to observe recovery in SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 17:09 PDT

Monitoring - We are observing recovery in SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 15:20 PDT

Update - We are continuing to experience SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of longcodes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 1, 07:00 PDT

Update - We are continuing to experience SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 30, 23:06 PDT

Update - We are continuing to experience SMS delivery delays to Free Mobile and Bouygues Telecom in France for a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 19:09 PDT

Update - We are continuing to experience SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 17:21 PDT

Update - We are still experiencing SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 30, 15:18 PDT

Investigating - We are experiencing SMS Delivery Delays to Free Mobile and Bouygues Telecom in France for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 14:16 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Oct 1, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 13:01 PDT

Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 01 October 2025 at 13:00 PDT until 01 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Sep 30, 05:40 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 1, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 01 October 2025 at 13:00 PDT until 01 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 29, 15:50 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Oct 1, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 11:00 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 01 October 2025 at 11:00 PDT until 01 October 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Sep 29, 07:05 PDT

MMS Delivery Delays to Multiple Networks in US via a Subset of Long Codes

Resolved - We are no longer experiencing MMS delivery delays to multiple networks in the US via a subset of long codes. This incident has been resolved.
Oct 1, 13:03 PDT

Monitoring - We are observing recovery in MMS delivery delays to multiple networks in the US via a subset of long codes. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 11:05 PDT

Update - We continue to experience MMS delivery delays to multiple networks in the US via a subset of long codes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 10:01 PDT

Investigating - We are experiencing MMS delivery delays to multiple networks in the US via a subset of long codes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 09:00 PDT

SMS Delivery Delays to AWCC Network in Afghanistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the AWCC network in Afghanistan. The incident has been resolved.
Oct 1, 10:38 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the AWCC network in Afghanistan. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 08:27 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to the AWCC network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 30, 19:36 PDT

Update - We are still experiencing SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 30, 11:41 PDT

Update - We are still experiencing SMS delivery delays when sending messages to AWCC network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 07:43 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to AWCC network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 03:20 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to AWCC network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:22 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to AWCC network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:25 PDT

Delivery Receipt Delays to Net One Network in Zimbabwe

Resolved - We are no longer experiencing delivery receipt delays when sending messages to the Net One Network in Zimbabwe. The incident has been resolved.
Oct 1, 10:05 PDT

Monitoring - We are observing recovery in delivery receipt delays when sending messages to Net One Network in Zimbabwe. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 08:11 PDT

Update - We are continuing to experience delivery receipt delays when sending messages to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 1, 02:46 PDT

Update - We are continuing to experience delivery receipt delays when sending messages to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 22:47 PDT

Update - We are continuing to experience delivery receipt delays when sending messages to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 20:49 PDT

Investigating - We are experiencing delivery receipt delays when sending messages to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 19:55 PDT

WhatsApp Sandbox Service Disruption Affecting Brazilian Numbers

Resolved - The issue affecting WhatsApp sandbox functionality has been resolved.
Oct 1, 08:13 PDT

Update - We are observing recovery for the WhatsApp sandbox functionality. We will continue to monitor to ensure a full recovery. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 30, 19:39 PDT

Monitoring - We have started seeing recovery for the WhatsApp sandbox functionality. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 16:34 PDT

Update - We are continuing to investigate a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 4 hours, or as soon as we receive more information.
Sep 30, 15:19 PDT

Update - We are continuing to investigate a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.
Sep 30, 13:16 PDT

Update - We are continuing to investigate this issue.
Sep 30, 11:15 PDT

Investigating - We are investigating a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.
Sep 30, 11:13 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Oct 1, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 PDT

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 30 September 2025 at 20:00 PDT until 01 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via subset of long codes and short codes.
Sep 25, 13:12 PDT

United States SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:01 PDT

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 30 September 2025 at 20:00 PDT until 01 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
Sep 24, 05:50 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 1, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 19:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 30 September 2025 at 19:00 PDT until 01 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Sep 25, 12:55 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 1, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 30 September 2025 at 21:00 PDT until 01 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Sep 24, 21:30 PDT

Sep 30, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Sep 30, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 September 2025 at 21:30 PDT until 30 September 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 23, 08:03 PDT

MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to Cingular Wireless (AT&T) in the United States of America via a subset of long codes. This incident has been resolved.
Sep 30, 21:11 PDT

Monitoring - We are observing recovery in MMS delivery when sending messages to Cingular Wireless (AT&T) in the United States of America via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 19:12 PDT

Update - We are continuing to experience MMS delivery delays when sending messages to Cingular Wireless (AT&T) in the United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 18:26 PDT

Investigating - We are experiencing MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America 311-180 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 17:29 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 30, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 30 September 2025 at 15:15 PDT until 30 September 2025 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 30, 01:17 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 13:01 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 30 September 2025 at 13:00 PDT until 30 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Sep 24, 08:36 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a series of planned maintenances from 29 September 2025 at 13:00 PDT until 30 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

29 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT

30 September 2025 at 13:00 PDT until 30 September 2025 at 17:00 PDT
Sep 25, 08:11 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Sep 30, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 14:01 PDT

Scheduled - The MTS network in Russia is conducting a planned maintenance from 30 September 2025 at 14:00 PDT until 30 September 2025 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 29, 07:39 PDT

Singapore SMS Carrier Maintenance - StarHub

Completed - The scheduled maintenance has been completed.
Sep 30, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 PDT

Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 30 September 2025 at 09:00 PDT until 30 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Sep 22, 22:40 PDT

SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of Shortcodes

Resolved - We are no longer experiencing SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of Shortcodes. This incident has been resolved.
Sep 30, 13:20 PDT

Update - We continue to observe recovery in SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 11:47 PDT

Monitoring - We are observing recovery in SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 09:53 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 05:54 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 03:57 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 02:57 PDT

Indonesia SMS Carrier Maintenance - Indosat and Three

Completed - The scheduled maintenance has been completed.
Sep 30, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:01 PDT

Scheduled - The Indosat and Three networks in Indonesia are conducting a planned maintenance from 30 September 2025 at 09:00 PDT until 30 September 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.
Sep 26, 02:21 PDT

SMS Delivery Failures in United Kingdom of Great Britain and Northern Ireland

Resolved - We are no longer experiencing SMS delivery failures in United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.
Sep 30, 12:24 PDT

Monitoring - We are observing successful SMS delivery United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
Sep 30, 10:47 PDT

Investigating - We are experiencing SMS delivery failures in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 09:49 PDT

SMS Delivery Delays & Failures to 365 Wireless LLC in United States of America via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays & Failures to 365 Wireless LLC in United States of America via Subset of Longcodes. This incident has been resolved.
Sep 30, 08:48 PDT

Update - We are still observing recovery in SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 06:44 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 04:42 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 03:43 PDT

SMS Delivery failures to and from Twilio Platform

Resolved - Twilio platform was degraded for ~75 minutes between 08:30 and 09:45 UTC on 09/30/2025. During this period of time customers may have experienced SMS failures from and to Twilio Platform. The issue has now been resolved.
Sep 30, 08:30 PDT

United States MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 30, 06:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 September 2025 at 22:00 PDT until 30 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via subset of short codes.
Sep 24, 18:22 PDT

United States MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 30, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 September 2025 at 23:00 PDT until 30 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
Sep 23, 23:37 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Sep 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 01:01 PDT

Scheduled - The AT&T network in the United States is conducting an emergency maintenance from 30 September 2025 at 01:00 PDT until 30 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 30, 00:03 PDT

Malaysia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 01:00 PDT

Scheduled - Our SMS carrier partner in Malaysia is conducting a series of emergency maintenances from 29 September 2025 at 01:00 PDT until 30 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Malaysia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

29 September 2025 at 01:00 PDT until 29 September 2025 at 03:00 PDT

30 September 2025 at 01:00 PDT until 30 September 2025 at 04:00 PDT
Sep 24, 05:11 PDT

United States SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Sep 30, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 20:00 PDT

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 29 September 2025 at 20:00 PDT until 30 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
Sep 23, 00:04 PDT

SMS Delivery Delays to Multiple Networks in Colombia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. This incident has been resolved.
Sep 30, 02:21 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 00:28 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 23:02 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 22:02 PDT

SMS Delivery Failure & Delays to DiGi and Celcom Network in Malaysia

Resolved - We are no longer experiencing SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. This incident has been resolved.
Sep 30, 02:16 PDT

Update - We are observing recovery in SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 00:10 PDT

Monitoring - We are observing recovery in SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 22:16 PDT

Investigating - We are experiencing SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 21:16 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:01 PDT

Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 29 September 2025 at 22:00 PDT until 30 September 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 29, 16:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Sep 30, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 29 September 2025 at 08:00 PDT until 30 September 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Sep 25, 08:12 PDT

Sep 29, 2025

SMS Delivery Report Delays to Altice Network in the US

Resolved - We are no longer experiencing SMS delivery reports delays when sending messages to Altice Network in the US. This incident has been resolved.
Sep 29, 22:10 PDT

Monitoring - We are observing recovery in SMS delivery reports delays when sending messages to Altice Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 19:09 PDT

Update - We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 28, 20:36 PDT

Update - We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 25, 04:43 PDT

Update - We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 18:27 PDT

Update - We are experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 13:26 PDT

Investigating - We are experiencing SMS delivery reports when sending messages to Altice Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 12:33 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 29 September 2025 at 19:00 PDT until 29 September 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Sep 26, 06:34 PDT

SMS Delivery Failures to Multiple Networks In Multiple Countries

Resolved - We have fully investigated the SMS Delivery Failures to Multiple Networks In Multiple Countries, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Sep 29, 18:59 PDT

Investigating - Our monitoring systems have detected a potential issue in SMS Delivery Failures to Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 29, 18:30 PDT

SMS Delivery Delays and Failures to Zain/CelTel in Niger 614-02.

Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Zain/CelTel in Niger 614-02. This incident has been resolved.
Sep 29, 18:19 PDT

Update - We continue observing recovery in SMS Delivery Delays and Failures to Zain/CelTel in Niger 614-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 16:13 PDT

Monitoring - We are observing recovery in SMS Delivery Delays and Failures to Zain/CelTel in Niger 614-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 14:22 PDT

Investigating - We are experiencing SMS Delivery Delays and Failures to Zain/CelTel in Niger 614-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 13:19 PDT

SMS Delivery Delays to MTN network in the Ivory Coast.

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in the Ivory Coast. This incident has been resolved.
Sep 29, 18:11 PDT

Monitoring - We are observing recovery in SMS Delivery Delays to MTN network in the Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 16:12 PDT

Investigating - We are experiencing SMS Delivery Delays to MTN network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 15:04 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Sep 29, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 13:00 PDT

Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 29 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Sep 25, 23:11 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Sep 29, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 29 September 2025 at 14:00 PDT until 29 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Sep 26, 05:24 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 29, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

01 September 2025 at 13:00 PDT until 01 September 2025 at 17:00 PDT

03 September 2025 at 13:00 PDT until 03 September 2025 at 17:00 PDT

08 September 2025 at 13:00 PDT until 08 September 2025 at 17:00 PDT

10 September 2025 at 13:00 PDT until 10 September 2025 at 17:00 PDT

15 September 2025 at 13:00 PDT until 15 September 2025 at 17:00 PDT

17 September 2025 at 13:00 PDT until 17 September 2025 at 17:00 PDT

22 September 2025 at 13:00 PDT until 22 September 2025 at 17:00 PDT

24 September 2025 at 13:00 PDT until 24 September 2025 at 17:00 PDT

29 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Aug 31, 14:03 PDT

Russia SMS Carrier Maintenance - Tinkoff Mobile

Completed - The scheduled maintenance has been completed.
Sep 29, 15:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 PDT

Scheduled - The Tinkoff Mobile network in Russia is conducting a planned maintenance from 29 September 2025 at 15:00 PDT until 29 September 2025 at 15:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tinkoff Mobile Russia handsets.
Sep 26, 10:49 PDT

WhatsApp Inbound messages are delayed.

Resolved - This incident with WhatsApp inbound messages delayed has now been resolved.
Sep 29, 14:29 PDT

Monitoring - Engineers identified a spike in messages delayed in being sent from Meta to Twilio from 1:00 PM PST to 1:21 PM PST. Those messages have been resent and successfully processed.
Sep 29, 13:30 PDT

Identified - A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 13:27 PDT

SMS Delivery Delays and Failures To T-mobile Network in United States of America

Resolved - We are no longer experiencing SMS Delivery Delays and Failures To T-mobile Network in United States of America. This incident has been resolved.
Sep 29, 13:39 PDT

Update - We are observing a recovery when sending SMS To T-mobile Network in the United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 29, 11:16 PDT

Monitoring - We are observing a recovery when sending SMS To T-mobile Network in the United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 09:26 PDT

Update - We are continuing to investigate this issue.
Sep 29, 08:45 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 08:43 PDT

Errors While Using the WhatsApp Sandbox with Brazil WhatsApp Addresses

Resolved - We are no longer experiencing errors while using the WhatsApp Sandbox with Brazil WhatsApp Addresses. This incident has been resolved.
Sep 29, 10:16 PDT

Update - WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
Sep 29, 03:50 PDT

Update - WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
Sep 29, 00:02 PDT

Monitoring - WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 21:59 PDT

Update - We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 28, 14:30 PDT

Update - We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 25, 22:31 PDT

Update - We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 25, 14:25 PDT

Update - We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 10:25 PDT

Update - We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 08:22 PDT

Update - We are continuing to investigate this issue.
Sep 25, 07:22 PDT

Investigating - Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 25, 07:00 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 29, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:00 PDT

Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 29 September 2025 at 09:00 PDT until 29 September 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 29, 00:04 PDT

Errors When Sending Outbound Messages via WhatsApp

Resolved - We are no longer experiencing errors when sending Outbound Messages via WhatsApp. This incident has been resolved.
Sep 29, 08:58 PDT

Monitoring - We are observing recovery in Outbound Messages via WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 29, 06:33 PDT

Update - We are continuing to observe errors when sending outbound messages via WhatsApp. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 05:49 PDT

Investigating - We are observing multiple WhatsApp permission denied errors for customers trying to send messages. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 04:52 PDT

SMS Delivery Delays to a Subset of Longcodes in Norway

Resolved - We are no longer experiencing errors related to SMS Delivery Delays to a Subset of Longcodes in Norway. This incident has been resolved.
Sep 29, 07:52 PDT

Monitoring - We are observing recovery in SMS delivery delays in Norway when sending messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 29, 06:21 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to a Subset of Longcodes in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 05:11 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to a Subset of Longcodes in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 04:14 PDT

United States MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 29, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 28 September 2025 at 23:00 PDT until 29 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
Sep 23, 23:36 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:43 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 28 September 2025 at 23:40 PDT until 29 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 28, 23:41 PDT

MMS Inbound Delivery Delays from T-Mobile US and Delivery Report Delays to T-Mobile US via Subset of Shortcodes

Resolved - We are no longer experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. This incident has been resolved.
Sep 29, 00:15 PDT

Monitoring - We have started seeing recovery for the MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 22:20 PDT

Update - We are still experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 21:26 PDT

Update - We are experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 19:26 PDT

Update - We are experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 18:26 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 17:27 PDT

Sep 28, 2025

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 28, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 14:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 28 September 2025 at 14:00 PDT until 28 September 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Sep 26, 08:18 PDT

MMS/SMS Delivery Delays & Failures via Multiple Networks in United States of America and Canada via Subset of Twilio numbers

Resolved - We are no longer experiencing MMS/SMS delivery failures to multiple networks in the United States of America and Canada via subset of Twilio numbers. This incident has been resolved.
Sep 28, 13:22 PDT

Monitoring - We are observing successful MMS/SMS delivery delays & failures to multiple networks in the United States of America and Canada via subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 11:30 PDT

Update - We are still experiencing MMS/SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 10:46 PDT

Investigating - We are experiencing SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 10:00 PDT

SMS Delivery Delays In Mexico

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Mexico. This incident has been resolved.
Sep 28, 12:17 PDT

Monitoring - We are observing recovery in SMS delivery delays in Mexico when sending messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 10:20 PDT

Investigating - We are experiencing SMS delivery delays in Mexico when sending messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 09:40 PDT

Twilio Experience Zipwhip Message Delays

Resolved - Twilio experienced Zipwhip message delays for 58 minutes between 9:30 AM and 10:28 AM Pacific Time. The issue has now been resolved.
Sep 28, 11:16 PDT

SMS Delivery Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
Sep 28, 03:09 PDT

Update - We are continuing to observe recovery in SMS delivery delays to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 01:20 PDT

Monitoring - We are observing recovery in SMS delivery delays to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 23:27 PDT

Investigating - We are experiencing SMS delivery delays to Claro in Brazil.Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 22:27 PDT

SMS Delivery Failures to Globe in Philippines

Resolved - We are no longer experiencing SMS delivery failures to Globe in Philippines. This incident has been resolved.
Sep 28, 02:50 PDT

Update - We are continuing to observe successful SMS deliveries to Globe in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 00:58 PDT

Monitoring - We are observing successful SMS deliveries to Globe in Philippines.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 23:12 PDT

Update - We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 22:45 PDT

Investigating - We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 21:45 PDT

SMS Delivery Failures to Viva Cell MTS in Armenia

Resolved - We are no longer experiencing SMS deliveries to Viva Cell MTS in Armenia. This incident has been resolved.
Sep 28, 00:19 PDT

Monitoring - We are observing successful SMS deliveries to Viva Cell MTS in Armenia.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 23:09 PDT

Update - We are still experiencing SMS delivery failures to Viva Cell MTS in Armenia.Our engineers are working with our carrier partner to resolve the issue.We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 22:30 PDT

Investigating - We are experiencing SMS delivery failures to Viva Cell MTS in Armenia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 21:30 PDT

Sep 27, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 27, 20:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:55 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 27 September 2025 at 13:55 PDT until 27 September 2025 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 25, 07:57 PDT

SMS Delivery Delays to Multiple Networks in India via a Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. This incident has been resolved.
Sep 27, 14:32 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 12:33 PDT

Update - We continue to experience SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 10:34 PDT

Update - We continue to experience SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 08:44 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Bharti Airtel in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 07:50 PDT

SMS Delivery Delays to Multiple MTN Networks in African Countries

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. This incident has been resolved.
Sep 27, 14:26 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 13:17 PDT

Update - We continue to experience SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 12:28 PDT

Update - We continue to experience SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 10:28 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Multiple MTN Networks in African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 09:34 PDT

SMS Delivery Delays to Sure Network in UK

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sure Network in UK. This incident has been resolved.
Sep 27, 08:46 PDT

Update - We continue to observe recovery in SMS delivery delays when sending messages to Sure Network in the UK. Our teams are monitoring the service closely to ensure stability. We will provide another update in 2 hours or sooner if additional information becomes available.
Sep 27, 08:41 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Sure Network in UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 06:41 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Sure network in UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 27, 03:53 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Sure Network in UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 23:50 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Sure Network in UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 21:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Sure Network in UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 20:55 PDT

SMS Delivery Report Delays to Google Voice Network in US via a Subset of Shortcodes

Resolved - We are no longer experiencing delivery report delays [when sending to when sending to Google Voice Network in US via a Subset of Shortcode. This incident has been resolved.
Sep 27, 03:24 PDT

Update - We are observing recovery in delivery report delays when sending to Google Voice Network in US via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 01:31 PDT

Monitoring - We are observing recovery in delivery report delays when sending to Google Voice Network in US via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 23:31 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Google Voice Network in US via a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 21:31 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Google Voice Network in US via a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 20:31 PDT

SMS Delivery Delays to Maxis Network in Malaysia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Maxis network in Malaysia. This incident has been resolved.
Sep 27, 03:22 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Maxis network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 01:28 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Maxis Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 23:25 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Maxis Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 21:25 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Maxis Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 20:25 PDT

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:00 PDT

Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 26 September 2025 at 23:00 PDT until 27 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 26, 16:28 PDT

Sep 26, 2025

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:00 PDT

Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 26 September 2025 at 21:00 PDT until 26 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 26, 20:02 PDT

SMS Delivery Delays to Movistar Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Movistar network in Chile. This incident has been resolved.
Sep 26, 17:41 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Movistar network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 15:45 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to the Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 13:50 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to the Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 11:59 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 11:08 PDT

SMS Delivery Failures and Delays to Multiple Networks in US for a Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in US for a subset of short codes. This incident has been resolved.
Sep 26, 13:43 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 11:46 PDT

Investigating - We are experiencing SMS delivery Delays and failures to multiple networks in US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 10:53 PDT

Twilio Accounts may not be Able to Capture Speech Using Gather

Resolved - We have observed full recovery from the Speech Recognition issue in the US1 region that affected a small portion of calls using Gather. The incident is now resolved.
Sep 26, 10:58 PDT

Update - We are observing recovery from the Speech Recognition issue in the US1 region that affected a small portion of calls using Gather. We will continue monitoring and provide another update within 2 hours or sooner if there are any changes.
Sep 26, 10:27 PDT

Monitoring - We are observing recovery from the Speech Recognition issue in the US1 region that affected a small portion of calls using Gather. We will continue monitoring and provide another update within 30 minutes or sooner if there are any changes.
Sep 26, 09:59 PDT

Update - We are continuing to address an issue with Speech Recognition in the US1 region that may affect a small portion of calls using Gather. Users will experience increased delays when using Gather Speech. Our engineers are working closely with our provider to fully resolve the problem. We will share another update within 2 hours or sooner if more information becomes available.
Sep 26, 08:28 PDT

Identified - We have detected a potential issue with Speech Recognition in us1 region. This will potentially impact a small portion of calls capturing speech using Gather. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 07:29 PDT

Investigating - Our monitoring systems have detected a potential issue with Speech Recognition. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 26, 07:01 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 25 September 2025 at 22:00 PDT until 26 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Sep 16, 16:13 PDT

SMS Delivery Report Delays to Multiple Networks in India

Resolved - We are no longer experiencing SMS delivery report delays to multiple networks in India. This incident has been resolved.
Sep 26, 04:07 PDT

Monitoring - We are observing recovery in SMS delivery report delays to multiple networks in India.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 02:09 PDT

Update - We are still experiencing SMS delivery report delays to multiple networks in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 01:12 PDT

Investigating - We are experiencing SMS delivery report delays to multiple networks in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 00:18 PDT

Sep 25, 2025

Call Failures To and From a Subset of Twilio Phone Numbers in Europe

Resolved - The issue affecting call failures to and from a subset of Twilio phone numbers in Europe has been resolved, and the service is functioning normally at this time.
Sep 25, 21:59 PDT

Monitoring - We have started seeing recovery for call failures to and from a subset of Twilio phone numbers in Europe. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 20:07 PDT

Update - We are still observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia
Sep 25, 18:50 PDT

Update - We are still observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia
Sep 25, 17:04 PDT

Update - We are observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia
Sep 25, 16:05 PDT

Investigating - Our monitoring systems have detected a potential issue with call failures to and from a subset of Twilio phone numbers in Europe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 25, 15:55 PDT

SMS Delivery Delays and Failures to Multiple Networks in Bahrain

Resolved - We are no longer experiencing SMS delivery delays and failures to multiple networks in Bahrain. This incident has been resolved.
Sep 25, 21:52 PDT

Update - We are still experiencing SMS delivery delays and failures to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 25, 20:38 PDT

Update - We are still experiencing SMS delivery delays and failures to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 16:42 PDT

Update - We are still experiencing SMS delivery delays and failures to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 14:45 PDT

Update - We are experiencing SMS delivery delays and failures to multiple networks in Bahrain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 13:46 PDT

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays and failures to multiple networks in Bahrain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 25, 13:40 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 25 September 2025 at 16:00 PDT until 25 September 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 25, 07:56 PDT

Russia SMS Carrier Maintenance - Volna mobile and Win Mobile

Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 13:00 PDT

Scheduled - The Volna mobile and Win Mobile networks in Russia are conducting a planned maintenance from 25 September 2025 at 13:00 PDT until 25 September 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile and Win Mobile Russia handsets.
Sep 23, 05:47 PDT

SMS Delivery Delays to Claro Network in Colombia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.
Sep 25, 14:58 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 13:06 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 11:15 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 10:16 PDT

Lookup V2 Sim Swap Service Disruption in IE1 Region

Resolved - The errors when attempting to perform sim swap operations have been resolved and the Lookup V2 API sim swap functionality in the IE1 region is operating normally at this time.
Sep 25, 14:54 PDT

Monitoring - Our engineering teams have implemented a fix for the issue impacting the Lookup V2 API sim swap functionality in the IE1 region. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 13:20 PDT

Investigating - We are currently investigating an issue impacting the Lookup V2 API sim swap functionality in the IE1 region. Customers using the sim swap package may experience errors when attempting to perform sim swap operations. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide an update in 1 hour or as more information is available.
Sep 25, 13:00 PDT

Unable to Verify Phone Numbers with Twilio via Voice Call

Resolved - The issue with verifying phone numbers with Twilio via voice call has been resolved and verifying phone numbers is operating normally at this time.
Sep 25, 14:39 PDT

Update - Verifying phone numbers via Voice calls is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:17 PDT

Monitoring - Verifying phone numbers via Voice calls is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 10:17 PDT

Investigating - We are investigating a service interruption while verifying phone numbers with Twilio via Voice calls. As a workaround, you can still move forward via SMS or by contacting support for manual verification. Our engineers are working to identify a fix for this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 09:40 PDT

Call Failures from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904

Resolved - The issue affecting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904 has been resolved, and the service is functioning normally at this time.
Sep 25, 14:24 PDT

Monitoring - We have started seeing recovery for inbound calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:26 PDT

Update - We have identified that this incident is only impacting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 10:27 PDT

Update - We are observing call failures to Twilio Italy phone numbers in the +390 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 09:49 PDT

Investigating - Our monitoring systems have detected a potential issue surrounding Voice Calls within a specific region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 25, 09:42 PDT

Singapore SMS Carrier Maintenance - StarHub

Completed - The scheduled maintenance has been completed.
Sep 25, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:00 PDT

Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 25 September 2025 at 09:00 PDT until 25 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Sep 22, 22:29 PDT

Sep 24, 2025

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Related

Scheduled Maintenance

United States SMS and MMS Carrier Maintenance - T-Mobile Oct 5, 2025 21:00 - Oct 6, 2025 01:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 6, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MTT Oct 6, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MegaFon Oct 6, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Beeline Oct 6, 2025 14:00-17:00 PDT

Multiple Destination MMS Carrier Maintenance - AT&T Oct 6, 2025 20:00 - Oct 7, 2025 04:00 PDT

United States MMS Carrier Partner Maintenance Oct 7, 2025 01:00-03:00 PDT

United States SMS and MMS Carrier Maintenance - AT&T Oct 7, 2025 20:00 - Oct 8, 2025 04:00 PDT

Spain SMS Carrier Partner Maintenance Oct 7, 2025 20:00-22:00 PDT

Russia SMS Carrier Maintenance - MegaFon Oct 8, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 8, 2025 13:00-17:00 PDT

Pakistan SMS Carrier Maintenance - Telenor Oct 8, 2025 15:00-18:00 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Oct 8, 2025 15:00-18:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 8, 2025 20:00 - Oct 9, 2025 00:00 PDT

Qatar SMS Carrier Maintenance - Vodafone Oct 11, 2025 14:00-20:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 13, 2025 13:00-17:00 PDT

Ireland SMS Carrier Maintenance - Vodafone Oct 13, 2025 15:30-22:00 PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Oct 14, 2025 02:00-04:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct 14, 2025 17:00-21:00 PDT

Brazil SMS Carrier Maintenance - Claro Oct 14, 2025 19:30 - Oct 15, 2025 00:00 PDT

Hong Kong SMS Carrier Partner Maintenance Oct 15, 2025 09:00-15:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 15, 2025 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 15, 2025 20:00 - Oct 16, 2025 00:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 20, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 22, 2025 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 22, 2025 20:00 - Oct 23, 2025 00:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 27, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 29, 2025 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 29, 2025 20:00 - Oct 30, 2025 00:00 PDT

Past Incidents

United States SMS and MMS Carrier Maintenance - T-Mobile Oct `5`, `2025` `21:00` - Oct `6`, `2025` `01:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `6`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MTT Oct `6`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MegaFon Oct `6`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Beeline Oct `6`, `2025` `14:00`-`17:00` PDT

Multiple Destination MMS Carrier Maintenance - AT&T Oct `6`, `2025` `20:00` - Oct `7`, `2025` `04:00` PDT

United States MMS Carrier Partner Maintenance Oct `7`, `2025` `01:00`-`03:00` PDT

United States SMS and MMS Carrier Maintenance - AT&T Oct `7`, `2025` `20:00` - Oct `8`, `2025` `04:00` PDT

Spain SMS Carrier Partner Maintenance Oct `7`, `2025` `20:00`-`22:00` PDT

Russia SMS Carrier Maintenance - MegaFon Oct `8`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `8`, `2025` `13:00`-`17:00` PDT

Pakistan SMS Carrier Maintenance - Telenor Oct `8`, `2025` `15:00`-`18:00` PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Oct `8`, `2025` `15:00`-`18:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `8`, `2025` `20:00` - Oct `9`, `2025` `00:00` PDT

Qatar SMS Carrier Maintenance - Vodafone Oct `11`, `2025` `14:00`-`20:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `13`, `2025` `13:00`-`17:00` PDT

Ireland SMS Carrier Maintenance - Vodafone Oct `13`, `2025` `15:30`-`22:00` PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Oct `14`, `2025` `02:00`-`04:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Oct `14`, `2025` `17:00`-`21:00` PDT

Brazil SMS Carrier Maintenance - Claro Oct `14`, `2025` `19:30` - Oct `15`, `2025` `00:00` PDT

Hong Kong SMS Carrier Partner Maintenance Oct `15`, `2025` `09:00`-`15:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `15`, `2025` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `15`, `2025` `20:00` - Oct `16`, `2025` `00:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `20`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `22`, `2025` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `22`, `2025` `20:00` - Oct `23`, `2025` `00:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `27`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `29`, `2025` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `29`, `2025` `20:00` - Oct `30`, `2025` `00:00` PDT