Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Update - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 18:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 2024 - 17:40 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 17, 2024 - 18:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 16:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 14:21 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tunisie Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 2024 - 13:17 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 17, 2024 - 18:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 July 2024 at 18:00 PDT until 17 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Jul 17, 2024 18:00-20:30 PDT
      Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are still working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 17:37 PDT
      Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are still working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 15:24 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 2024 - 14:24 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 12:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 11:25 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 2024 - 10:11 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in US to a Subset of Short Codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 10:02 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are still working with our carrier partner to identify and resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 17:01 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are still working with our carrier partner to identify and resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 2024 - 14:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Grameenphone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 2024 - 13:51 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 2024 - 19:01 PDT
      Scheduled - Our MMS carrier partner in the US, Canada and Puerto Rico is conducting a series of planned maintenances from 15 July 2024 at 19:00 PDT until 19 July 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      15 July 2024 at 19:00 PDT until 16 July 2024 at 03:00 PDT

      17 July 2024 at 20:00 PDT until 18 July 2024 at 03:00 PDT

      18 July 2024 at 20:00 PDT until 19 July 2024 at 03:00 PDT

      Jul 15, 2024 19:00 - Jul 19, 2024 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 2024 - 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a series of planned maintenances from 10 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 20:00 PDT until 11 July 2024 at 00:00 PDT

      17 July 2024 at 20:00 PDT until 18 July 2024 at 00:00 PDT

      24 July 2024 at 20:00 PDT until 25 July 2024 at 00:00 PDT

      31 July 2024 at 20:00 PDT until 01 August 2024 at 00:00 PDT

      Jul 10, 2024 20:00 - Aug 1, 2024 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 03, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 03 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 July 2024 at 13:00 PDT until 03 July 2024 at 17:00 PDT


      08 July 2024 at 13:00 PDT until 08 July 2024 at 17:00 PDT


      10 July 2024 at 13:00 PDT until 10 July 2024 at 17:00 PDT


      15 July 2024 at 13:00 PDT until 15 July 2024 at 17:00 PDT


      17 July 2024 at 13:00 PDT until 17 July 2024 at 17:00 PDT


      22 July 2024 at 13:00 PDT until 22 July 2024 at 17:00 PDT


      24 July 2024 at 13:00 PDT until 24 July 2024 at 17:00 PDT


      29 July 2024 at 13:00 PDT until 29 July 2024 at 17:00 PDT


      31 July 2024 at 13:00 PDT until 31 July 2024 at 17:00 PDT

      Jul 3, 2024 13:00 - Jul 31, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Under Maintenance
      MMS Long Code, North America Under Maintenance
      SMS Short Code, North America Degraded Performance
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Degraded Performance
      MMS Toll-Free, North America Under Maintenance
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Degraded Performance
      MMS, APAC Operational
      Voice, Europe Under Maintenance
      SMS, Europe Under Maintenance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      A subset of small networks in the US are conducting a planned maintenance from 17 July 2024 at 20:00 PDT until 17 July 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carrier handsets.
      Posted on Jul 17, 2024 - 15:11 PDT
      US SMS Carrier Maintenance - AT&T Jul 17, 2024 21:00 - Jul 18, 2024 04:00 PDT
      The AT&T network in the US is conducting a planned maintenance from 17 July 2024 at 21:00 PDT until 18 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Posted on Jul 01, 2024 - 23:30 PDT
      The Rakuten Mobile network in Japan is conducting an emergency maintenance from 18 July 2024 at 06:00 PDT until 18 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Mobile Japan handsets.
      Posted on Jul 17, 2024 - 08:01 PDT
      Portugal SMS Carrier Partner Maintenance Jul 18, 2024 15:45-18:50 PDT
      Our SMS carrier partner in Portugal is conducting a planned maintenance from 18 July 2024 at 15:50 PDT until 18 July 2024 at 18:50 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.
      Posted on Jul 16, 2024 - 16:34 PDT
      Mexico SMS Carrier Maintenance - AT&T Jul 18, 2024 17:00-23:00 PDT
      The AT&T network in Mexico is conducting a planned maintenance maintenance from 18 July 2024 at 17:00 PDT until 18 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Jul 07, 2024 - 05:25 PDT
      Twilio Voice Maintenance Jul 19, 2024 22:00 - Jul 20, 2024 05:00 PDT
      Twilio is conducting a planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/umatilla edge location.
      Posted on Jun 20, 2024 - 11:30 PDT
      Twilio Messaging Maintenance Jul 19, 2024 22:00 - Jul 20, 2024 05:00 PDT
      Twilio is conducting planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Posted on Jun 20, 2024 - 11:31 PDT
      Twilio Interconnect Maintenance Jul 19, 2024 22:00 - Jul 20, 2024 05:00 PDT
      Twilio is conducting planned maintenance from 19 July 22:00 until 20 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Posted on Jun 20, 2024 - 11:32 PDT
      Italy SMS Carrier Partner Maintenance Jul 20, 2024 01:00-05:00 PDT
      Our SMS carrier partner in Italy is conducting a planned maintenance from 20 July 2024 at 01:00 PDT until 20 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets.
      Posted on Jul 08, 2024 - 07:01 PDT
      Twilio Voice Maintenance Jul 21, 2024 00:00-05:00 PDT
      Twilio is conducting a planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/umatilla edge location.
      Posted on Jun 20, 2024 - 11:33 PDT
      Twilio Interconnect Maintenance Jul 21, 2024 00:00-05:00 PDT
      Twilio is conducting planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network Exchange in San Jose, US. During the maintenance window there could be intermittent impact to services with Interconnects in US2.
      Posted on Jun 20, 2024 - 11:34 PDT
      Twilio Messaging Maintenance Jul 21, 2024 00:00-05:00 PDT
      Twilio is conducting planned maintenance from 21 July 00:00 until 21 July 05:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in the US.
      Posted on Jun 20, 2024 - 11:33 PDT
      United Kingdom Account Security Carrier Partner Maintenance - EE Jul 22, 2024 14:00 - Jul 23, 2024 10:00 PDT
      Our carrier partner EE UK is conducting a planned maintenance from 22 July 2024 at 14:00 PDT until 22 July 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE UK customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.

      Posted on Jul 17, 2024 - 08:54 PDT
      The Win Mobile/Volna Mobile network in Russia is conducting a planned maintenance from 22 July 2024 at 15:00 PDT until 22 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Posted on Jul 12, 2024 - 09:23 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 July 2024 at 16:00 PDT until 22 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 01, 2024 - 04:49 PDT
      France Voice Carrier Partner Maintenance Jul 24, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 24 July 2024 at 13:00 PDT until 24 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 24, 2024 - 14:32 PDT
      US SMS Carrier Maintenance - Small US Carriers Jul 24, 2024 21:00 - Jul 25, 2024 01:00 PDT
      A subset of small networks in the US are conducting a planned maintenance from 24 July 2024 at 21:00 PDT until 25 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Jul 17, 2024 - 16:09 PDT
      Mexico SMS Carrier Maintenance - AT&T Jul 25, 2024 17:00-23:00 PDT
      The AT&T network in Mexico is conducting a planned maintenance maintenance from 25 July 2024 at 17:00 PDT until 25 July 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Jul 07, 2024 - 05:30 PDT
      The Win Mobile/Volna Mobile network in Russia is conducting a planned maintenance from 29 July 2024 at 15:00 PDT until 29 July 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile/Volna Mobile Russia handsets.
      Posted on Jul 12, 2024 - 09:24 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 29 July 2024 at 17:00 PDT until 29 July 2024 at 21:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 09, 2024 - 08:11 PDT
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 July 2024 at 07:00 PDT until 30 July 2024 at 12:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
      Posted on Jul 16, 2024 - 09:33 PDT
      France Voice Carrier Partner Maintenance Jul 31, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 31 July 2024 at 13:00 PDT until 31 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 24, 2024 - 14:30 PDT
      The T-Mobile network in the Czech Republic is conducting a planned maintenance from 31 July 2024 at 16:00 PDT until 31 July 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Jul 15, 2024 - 10:49 PDT
      Authy and Verify V1 API - Maintenance Aug 3, 2024 15:00-15:30 PDT
      We’re conducting a planned Global maintenance between 15:00 to 15:30 Pacific Time on 08/03/2024. During the maintenance window, all Authy API requests will fail. Communicate to your customers (end users) about this planned downtime for maintenance before August 3, 2024. Due to Authy API’s deprecation (https://www.twilio.com/docs/verify/authy-vs-verify), we strongly encourage migrating to the Verify V2 API. Verify V2 API, specifically SMS/Voice OTP delivery, is unaffected by this maintenance downtime.
      Posted on Jun 26, 2024 - 14:39 PDT
      Twilio is conducting planned maintenance from 16 Aug 13:00 until 16 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Jul 12, 2024 - 14:52 PDT
      Twilio is conducting a planned maintenance from 16 Aug 13:00 until 16 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Jul 12, 2024 - 14:51 PDT
      Twilio is conducting planned maintenance from 17 Aug 15:00 until 17 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Jul 12, 2024 - 14:53 PDT
      Twilio is conducting a planned maintenance from 17 Aug 15:00 until 17 Aug 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Jul 12, 2024 - 14:52 PDT
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jul 17, 2024
      Resolved - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. Incident has been resolved.
      Jul 17, 18:06 PDT
      Investigating - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production but continually testing to see if the issue has been fully fixed. We will update in 1 hour in case any new update.
      Jul 17, 18:00 PDT
      Monitoring - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has found the problem and the fix has been pushed to production without new occurrences after multiple tests. We will update in 1 hour in case any new update.
      Jul 17, 16:51 PDT
      Investigating - We've become aware of a potential issues which may occur intermittently when using the Help Center Assistant and certain functionalities like creating a new ticket. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 17, 16:13 PDT
      Resolved - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point.
      Jul 17, 17:30 PDT
      Monitoring - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point. We will update in 30 minutes to confirm resolution or continue working if needed.
      Jul 17, 16:56 PDT
      Update - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected.Engineering team is still actively investigating, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 15:06 PDT
      Investigating - When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team is actively investigating, we will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 14:10 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 17, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 17, 15:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 17 July 2024 at 15:00 PDT until 17 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      Jul 11, 08:15 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 17, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 16:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 16 July 2024 at 16:00 PDT until 17 July 2024 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jul 16, 15:23 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Jordan. This incident has been resolved.
      Jul 17, 09:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Jordan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 08:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Jordan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 07:51 PDT
      Resolved - Twilio Help Center issue has been resolved and it is operating normally at this time.
      Jul 17, 09:54 PDT
      Monitoring - Twilio's Customer Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 08:55 PDT
      Update - Twilio's Help Center is not online at this time. Our engineering team is investigating to resolve the issue. Customer’s are unable to open support tickets. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 17, 08:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with Twilio Support Page, where customers are unable to open Support Tickets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 17, 08:23 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to U Mobile network in Malaysia. This incident has been resolved.
      Jul 17, 05:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to U Mobile Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 17, 03:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 16, 23:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 21:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to U Mobile Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 20:55 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 17, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 21:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 16 July 2024 at 21:00 PDT until 17 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 1, 23:30 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 17, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 23:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 16 July 2024 at 23:30 PDT until 17 July 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 10, 23:36 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 17, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 08:00 PDT
      Scheduled - Our carrier partner EE UK is conducting a planned maintenance from 16 July 2024 at 08:00 PDT until 17 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE UK customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.

      Jul 8, 08:06 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 17, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 23:00 PDT
      Scheduled - Our SMS carrier partner in Latin America is conducting an emergency maintenance from 16 July 2024 at 23:00 PDT until 17 July 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Latin America handsets.
      Jul 16, 19:30 PDT
      Jul 16, 2024
      Completed - The scheduled maintenance has been completed.
      Jul 16, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 21:30 PDT
      Scheduled - Details: We will be performing a brief TaskRouter database update in the US1 region, specifically removing a non-essential component from our system. This update is expected to be completed in less than a second and should not affect your service.

      Monitoring: Our team will closely watch the system’s performance during and after the update to ensure everything runs smoothly.

      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately. Should a rollback be necessary, there may be a short downtime of approximately 2 minutes.

      Jul 11, 21:42 PDT
      Resolved - The issue affecting the loading of Flex Insights data for multiple customers has been fixed and the service is now functioning normally. This incident has been resolved.
      Jul 16, 22:14 PDT
      Monitoring - Flex Insights data is now loading normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 21:23 PDT
      Update - We are continuing to experience the issue while loading Flex Insights data. Customers will see the error "Flex Insights has been unable to fetch some of your dashboards". Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 20:26 PDT
      Update - We are currently experiencing an issue while loading Flex Insights data. Customers will see the error "Flex Insights has been unable to fetch some of your dashboards". Our engineering team is actively investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 19:28 PDT
      Investigating - Our monitoring systems have detected a potential issue on Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 16, 19:19 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 16, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 18:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 16 July 2024 at 18:00 PDT until 16 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and countries: Vodafone Germany, Vodafone Italy, Vodafone Spain, Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth

      Jul 12, 09:17 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 16, 20:05 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 13:20 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 16 July 2024 at 13:20 PDT until 16 July 2024 at 20:05 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth

      Jul 8, 23:42 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages over a subset of shortcodes in T-Mobile and Verizon Networks in the US. This incident has been resolved.
      Jul 16, 16:51 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages over a subset of short codes to AT&T, T-Mobile and Verizon Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 14:58 PDT
      Update - We are experiencing SMS delivery delays when sending messages over a subset short code to AT&T, T-Mobile and Verizon Networks in US. After further investigation we are seeing that AT&T is also impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 16, 11:39 PDT
      Update - We are experiencing SMS delivery delays when sending messages over a subset short code to T-Mobile and Verizon Networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 10:32 PDT
      Update - We are experiencing SMS delivery delays when sending messages to a subset shortcode to T-Mobile and Verizon Networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 09:35 PDT
      Investigating - Our monitoring systems have detected a potential issue in SMS Delivery Delay over a subset shortcode T-Mobile and Verizon Network in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 16, 09:23 PDT
      Resolved - The issue where some Flex customers received rate limiting errors with WebSocket connections, has been resolved.
      Jul 16, 16:34 PDT
      Monitoring - We are experiencing an issue where some Flex customers may incorrectly receive rate limiting errors with WebSocket connections. We have deployed a fix to impacted customers and are monitoring for any continued impact. We will provide a status update in the next 2 hours, or as more information becomes available.
      Jul 16, 16:02 PDT
      Investigating - Our monitoring systems have detected a potential issue with Twilsock. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 16, 14:47 PDT
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to T-Mobile in US. This incident has been resolved.
      Jul 16, 15:01 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 13:04 PDT
      Update - We are experiencing MMS delivery delays when sending messages to T-Mobile in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 12:42 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 11:47 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. This incident has been resolved.
      Jul 16, 12:50 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Small Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 11:06 PDT
      Update - We continue to experience SMS delivery delays to multiple small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 16, 07:37 PDT
      Update - We continue to experience SMS delivery delays to multiple small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 05:49 PDT
      Investigating - We are experiencing SMS delivery delays to Appalachian Wireless Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 04:48 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 16, 12:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 16, 09:30 PDT
      Scheduled - The XOX Com(Red One) network in Malaysia is conducting a planned maintenance from 16 July 2024 at 09:30 PDT until 16 July 2024 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Com(Red One) Malaysia handsets.
      Jul 16, 08:35 PDT
      Resolved - An error is occurring when trying to retrieve addresses to ship IoT hardware has been resolved and Programmable Wireless is operating normally at this time.
      Jul 16, 10:21 PDT
      Investigating - An error is occurring when trying to retrieve addresses to ship IoT hardware to blocking users from being able to place orders for Internet of Things products in Console. We are investigating issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 10:03 PDT
      Resolved - The issue affecting message delays to Bandwidth Network in US via subset of shortcodes has been resolved, and the service is functioning normally at this time.
      Jul 16, 07:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Bandwidth Network in the US via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 16, 05:50 PDT
      Investigating - We are experiencing SMS delivery delays to Bandwidth Network in US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 16, 04:49 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 16, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 22:00 PDT
      Scheduled - A subset of small US networks are conducting a planned maintenance from 15 July 2024 at 22:00 PDT until 16 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US networks handsets.
      Jul 9, 14:44 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 16, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 22:30 PDT
      Scheduled - The US Cellular network in the US is conducting a planned maintenance from 15 July 2024 at 22:30 PDT until 16 July 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Jul 11, 00:47 PDT
      Jul 15, 2024
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Irancell network in Iran. This incident has been resolved.
      Jul 15, 23:11 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Irancell network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 20:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Irancell network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 18:30 PDT
      Investigating - We are experiencing SMS delivery delays to Irancell network in Iran . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jul 15, 17:40 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 21:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 17:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 15 July 2024 at 17:00 PDT until 15 July 2024 at 21:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Jun 17, 02:10 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 13:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 15 July 2024 at 13:00 PDT until 15 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Jul 2, 15:54 PDT
      Resolved - We are no longer experiencing SMS delivery delays to MTN Network in Nigeria. This incident has been resolved.
      Jul 15, 17:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 15:19 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 15, 09:48 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 15, 01:48 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 14, 21:49 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 19:49 PDT
      Investigating - We are still experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 18:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 16:49 PDT
      Update - We are experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 14:45 PDT
      Investigating - We are experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 13:52 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 13:01 PDT
      Scheduled - The Megafon & Yota networks in Russia are conducting a planned maintenance from 15 July 2024 at 13:00 PDT until 15 July 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jul 10, 07:39 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to small networks in the US. This incident has been resolved.
      Jul 15, 16:48 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to small networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 14:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to small networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 15, 13:48 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom and Brisanet Networks in Brazil. This incident has been resolved.
      Jul 15, 16:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom and Brisanet Networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 14:05 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 14, 16:51 PDT
      Update - We are no longer experiencing SMS delivery delays to Brisanet network in Brazil. We continue to investigate the issue causing SMS delivery delays when sending messages to Algar Telecom network in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 13, 16:49 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 13, 03:41 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 12, 19:55 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 15:55 PDT
      Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 13:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jul 12, 12:56 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom and Brisanet Networks in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 12:54 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 15:40 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 13:55 PDT
      Scheduled - The MTT network in Russia is conducting a planned maintenance from 15 July 2024 at 13:55 PDT until 15 July 2024 at 15:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
      Jul 11, 16:02 PDT
      Resolved - We are no longer experiencing delays receiving message delivery reports when sending to Ethio Telecom network in Ethiopia. This incident has been resolved.
      Jul 15, 15:23 PDT
      Monitoring - We are observing recovery in delays receiving message delivery reports when sending to Ethio Telecom network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 13:05 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 10:40 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Ethiopia Ethio Telecom network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 15, 09:36 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Reports Delay to Ethio Telecom Network in Ethiopia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 15, 08:58 PDT
      Resolved - We are no longer experiencing message queuing for some toll free phone numbers. This incident has been resolved.
      Jul 15, 13:45 PDT
      Investigating - We've become aware of a potential issue with toll free messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 15, 13:25 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 15, 07:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting an emergency maintenance from 15 July 2024 at 07:00 PDT until 15 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Jul 15, 02:28 PDT
      Completed - The scheduled maintenance by our SMS carrier partner in the US, Canada and Puerto Rico is Cancelled, the mentioned duration was from 16 July 2024 at 22:30 PDT until 17 July 2024 at 01:00 PDT.
      Jul 15, 05:39 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 16 July 2024 at 22:30 PDT until 17 July 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets via US, Canada and Puerto Rico short codes.
      Jul 10, 00:52 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 14, 18:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 14 July 2024 at 18:00 PDT until 15 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jul 12, 15:37 PDT
      Resolved - We are no longer experiencing SMS inbound delivery delays to a subset of Twilio Israel numbers. This incident has been resolved.
      Jul 15, 04:06 PDT
      Monitoring - We are observing recovery in SMS inbound delivery delays to a subset of Twilio Israel numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 15, 02:06 PDT
      Investigating - We are experiencing SMS inbound delivery delays to a subset of Twilio Israel numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 15, 01:07 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 15, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 21:00 PDT
      Update - The T-Mobile network in the US is conducting a series of planned maintenances from 10 July 2024 at 21:00 PDT until 15 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 21:00 PDT until 11 July 2024 at 03:00 PDT

      11 July 2024 at 21:00 PDT until 12 July 2024 at 03:00 PDT

      14 July 2024 at 20:00 PDT until 15 July 2024 at 04:00 PDT

      Jul 10, 16:38 PDT
      Scheduled - The T-Mobile network in the US is conducting a series of planned maintenances from 10 July 2024 at 21:00 PDT until 15 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 July 2024 at 21:00 PDT until 11 July 2024 at 03:00 PDT

      11 July 2024 at 21:00 PDT until 12 July 2024 at 03:00 PDT

      14 July 2024 at 20:00 PDT until 15 July 2024 at 04:00 PDT

      Jul 10, 16:06 PDT
      Jul 14, 2024
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Ethiopia. This incident has been resolved.
      Jul 14, 21:38 PDT
      Monitoring - We are observing recovery in delivery delays to MTN Network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 19:38 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 14, 18:51 PDT
      Update - We continue to experience SMS delivery delays to MTN Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 16:53 PDT
      Investigating - We are experiencing SMS delivery delays to MTN Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 15:55 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN and Swazi Networks in Swaziland (Eswatini). This incident has been resolved.
      Jul 14, 14:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN and Swazi Networks in Swaziland (Eswatini). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 12:35 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN and Swazi Networks in Swaziland (Eswatini). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 11:44 PDT
      Resolved - Connectivity issues on ~5% of Super SIM devices is operating normally at this time. This issue has been resolved.
      Jul 14, 14:19 PDT
      Monitoring - Our engineering team has put in a fix to address the issue causing ~5% of active data sessions on Super SIM being dropped. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 12:29 PDT
      Update - Beginning at 16:54 UTC, we observed ~5% of active data sessions on Super SIM being dropped. Since then, we have noticed potential continuous re-attachments for devices. We are still investigating what is going on with devices re-attaching, but we see overall recovery. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jul 14, 11:49 PDT
      Investigating - We've become aware of a potential issue with Super Sim Loss in Data Sessions on Some Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 14, 11:28 PDT
      Resolved - SMS delivery delays when sending messages to XL Axiata network in Indonesia have been resolved and are operating normally at this time.
      Jul 14, 06:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to XL Axiata network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 14, 04:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 14, 04:06 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 14, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 13, 21:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 13 July 2024 at 21:00 PDT until 14 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jul 12, 15:36 PDT
      Resolved - The issue affecting inbound calls to a subset of Indonesian numbers has been resolved, and the service is functioning normally at this time.
      Jul 14, 01:06 PDT
      Update - The recovery of inbound calls to a subset of Indonesian numbers continues to progress positively. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 23:05 PDT
      Monitoring - We have started seeing recovery for inbound calls to the Subset of Indonesia Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 21:05 PDT
      Investigating - We are observing Inbound Call Failure To a Subset of Indonesia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 13, 20:05 PDT
      Jul 13, 2024
      Completed - The scheduled maintenance has been completed.
      Jul 13, 21:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 13, 15:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 13 July 2024 at 15:00 PDT until 13 July 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      Jul 12, 05:02 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 13, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 13, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 13 July 2024 at 14:00 PDT until 13 July 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.

      Jul 10, 08:16 PDT
      Resolved - We are no longer experiencing SMS delivery delays to MTN network in Swaziland (Eswatini)]. This incident has been resolved.
      Jul 13, 16:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTN network in Swaziland (Eswatini). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 14:04 PDT
      Investigating - We are experiencing SMS delivery delays to MTN network in Swaziland (Eswatini). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 13, 13:04 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. This incident has been resolved.
      Jul 13, 15:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 13:20 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 13, 04:11 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 12, 20:27 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 16:27 PDT
      Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 14:27 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 13:27 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the MTN Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 13:26 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in the Ivory Coast. This incident has been resolved.
      Jul 13, 09:06 PDT
      Update - We keep observing recovery in SMS delivery delays when sending messages to the MTN network in the Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 07:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the MTN network in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 13, 05:47 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 13, 00:34 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 20:45 PDT
      Update - We are continuing to experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 18:45 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the MTN network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 17:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending to the MTN Network In Ivory Coast. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 17:44 PDT
      Jul 12, 2024
      Resolved - We are no longer experiencing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. This incident has been resolved.
      Jul 12, 23:30 PDT
      Monitoring - We are observing recovery in voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 21:30 PDT
      Update - We continue to investigate the issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 19:40 PDT
      Update - We continue to investigate the issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 17:40 PDT
      Update - We are investigating an issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 16:41 PDT
      Investigating - Our monitoring systems have detected a potential issue with voice quality problems to a subset of Twilio's phone numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 16:38 PDT
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. This incident has been resolved.
      Jul 12, 23:21 PDT
      Update - We are observing recovery in SMS delivery delays and failures when sending to the Etisalat Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 21:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending to the Etisalat Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 19:21 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 15:37 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 13:38 PDT
      Update - We are experiencing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 12:39 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 12:36 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. This incident has been resolved.
      Jul 12, 15:00 PDT
      Monitoring - We are observing recovery from the issue causing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 13:00 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 11:03 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the US for subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 10:06 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 09:59 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to a subset of Twilio phone numbers In Australia. This incident has been resolved.
      Jul 12, 13:01 PDT
      Update - We keep observing recovery in SMS delivery delays to subset of Twilio phone numbers In Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 11:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays to subset of Twilio phone numbers In Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 09:08 PDT
      Update - We are experiencing SMS delivery delays to subset of Twilio phone numbers In Australia . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 08:24 PDT
      Investigating - Our monitoring systems have detected a potential issue to SMS Delivery Delay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 08:13 PDT
      Resolved - We are no longer experiencing SMS delivery failures to MTN Networks In African Country. This incident has been resolved.
      Jul 12, 10:29 PDT
      Monitoring - We are observing successful SMS delivery to MTN Networks in African Country. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 08:46 PDT
      Update - We are experiencing intermittent SMS delivery failures to MTN Networks In African Country. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 12, 07:42 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 07:24 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Small Networks in the US from a subset of short codes. This incident has been resolved.
      Jul 12, 10:25 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Small Networks in the US from a subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 08:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Small Networks in the US from a subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 06:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Small Networks in the US from a subset of Short codes . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Jul 12, 05:21 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 12, 10:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 12, 08:00 PDT
      Scheduled - Our Voice carrier partner in Indonesia is conducting a planned maintenance from 12 July 2024 at 08:00 PDT until 12 July 2024 at 10:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Indonesia phone numbers.
      Jul 8, 23:59 PDT
      Resolved - We are seeing full recovery and issue has been resolved and operating normally at this time.
      Jul 12, 09:53 PDT
      Monitoring - As of 16:15 UTC We are seeing full recovery and are continuing to monitor for service performance. The team identified the impact was limited to only O2 in the UK. We will provide more information on the root cause of the incident in 30 min or once more information becomes available
      Jul 12, 09:21 PDT
      Update - Since 14:28 UTC, we keep investigating an issue where devices using Super SIM may experience regular data sessions restarts which could disrupt normal customer traffic. We are actively working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jul 12, 08:51 PDT
      Update - Since 14:28 UTC, we are investigating an issue where devices using Super SIM may experience regular data sessions restarts which could disrupt normal customer traffic. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Jul 12, 07:58 PDT
      Investigating - Our monitoring systems have detected a potential issue Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 12, 07:36 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. This incident has been resolved.
      Jul 12, 09:43 PDT
      Update - We keep observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 08:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 06:45 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 12, 06:23 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 04:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jul 12, 03:27 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico Via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 01:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico Via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 23:46 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 11, 04:37 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jul 10, 04:42 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Movistar Network in Mexico via subset of shortcodes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jul 9, 12:50 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 9, 04:52 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 9, 01:04 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 8, 23:13 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 8, 22:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 8, 22:11 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. This incident has been resolved.
      Jul 12, 09:12 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 07:07 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 12, 03:17 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 23:24 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 21:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Networks in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 20:44 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 12, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 21:02 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 11 July 2024 at 21:00 PDT until 12 July 2024 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jul 11, 14:13 PDT
      Resolved - We are no longer experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. This incident has been resolved.
      Jul 12, 02:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dish Network In United States Over a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 12, 00:15 PDT
      Update - We are experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 22:17 PDT
      Update - We are experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 20:28 PDT
      Investigating - We are experiencing delays in receiving message delivery reports to Dish Network In United States Over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 19:43 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 12, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 21:01 PDT
      Scheduled - The AT&T network in the US is conducting an emergency maintenance from 11 July 2024 at 21:00 PDT until 12 July 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jul 10, 22:20 PDT
      Jul 11, 2024
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altice Network in the USA. This incident has been resolved.
      Jul 11, 23:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altice Network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 21:30 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Altice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 19:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Altice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 18:56 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Spark Network in New Zealand. This incident has been resolved.
      Jul 11, 22:53 PDT
      Monitoring - We are observing successful SMS delivery to Spark Network in New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 21:04 PDT
      Update - We are updating the symptom to SMS delivery failures when sending messages to Spark Network in New Zealand. The listed symptom was previously described as delivery delays to the same destination. Our engineers are working with our carrier partner to resolve the issue. We will provide another update at 21:20 Pacific time today, or as soon as more information becomes available.
      Jul 11, 16:49 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 11, 13:20 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 09:22 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 07:23 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Spark Network in New-Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 06:24 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 11, 22:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 21:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 11 July 2024 at 21:00 PDT until 11 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
      Jul 10, 16:03 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 11, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 14:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 11 July 2024 at 14:00 PDT until 11 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country:EE United Kingdom



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

      Jul 9, 08:58 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 11, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 11, 16:00 PDT
      Scheduled - The Safaricom network in Kenya is conducting a planned maintenance from 11 July 2024 at 16:00 PDT until 11 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Safaricom Kenya handsets.
      Jul 7, 05:37 PDT
      Resolved - The issue causing console login failures in the new account signup flow has been resolved and new account creation is operating normally at this time.
      Jul 11, 15:22 PDT
      Monitoring - A fix has been implemented for the issue causing console login failures for customers who are attempting to create new Twilio accounts for the first time, and we are monitoring the results. We will provide another update in 30 minutes.
      Jul 11, 14:52 PDT
      Update - We are continuing to investigate this issue.
      Jul 11, 14:24 PDT
      Update - Our engineers are investigating an issue causing console login failures for customers who are attempting to create new Twilio accounts for the first time. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jul 11, 14:23 PDT
      Investigating - Our monitoring systems have detected a potential issue account creation failures during signup. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 11, 14:08 PDT
      Resolved - We are no longer experiencing delivery report delays when sending SMS to multiple US networks via a subset of Short Codes. This incident has been resolved.
      Jul 11, 14:06 PDT
      Monitoring - We are observing recovery from the issue causing SMS delivery report delays when sending messages to multiple US networks over a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 12:10 PDT
      Investigating - We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 11:15 PDT
      Monitoring - We are observing recovery in delivery report delays over SMS to Multiple US Network via Subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 09:31 PDT
      Investigating - We are experiencing delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 08:31 PDT
      Resolved - We are no longer experiencing SMS delivery failures to multiple networks and countries. This incident has been resolved.
      Jul 11, 11:47 PDT
      Monitoring - We are observing recovery in SMS delivery failures to multiple networks and countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 11:35 PDT
      Update - We are experiencing SMS delivery failures to multiple networks and countries. Our engineers are investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 10:52 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 11, 10:50 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. This incident has been resolved.
      Jul 11, 11:28 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AWCC Network In Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 09:43 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 08:58 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 07:59 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
      Jul 11, 06:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 04:46 PDT
      Update - We are continuing to experience SMS Delivery Delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 11, 01:02 PDT
      Update - We are continuing to experience SMS Delivery Delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 23:17 PDT
      Investigating - We are experiencing SMS Delivery Delay to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 22:17 PDT
      Resolved - We are no longer experiencing SMS Delivery Failure To Telefonica Network In Peru. This incident has been resolved.
      Jul 11, 06:31 PDT
      Update - We are observing recovery in SMS Delivery Failure To Telefonica Network In Peru. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 04:38 PDT
      Investigating - We are continuing to experience SMS Delivery Failure To Telefonica Network In Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 11, 03:40 PDT
      Update - We are observing recovery in SMS Delivery Failure To Telefonica Network In Peru. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 11, 01:47 PDT
      Monitoring - We are observing recovery in SMS Delivery Failure To Telefonica Network In Peru. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 23:49 PDT
      Update - We are continuing to experience SMS Delivery Failure To Telefonica Network In Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 22:14 PDT
      Investigating - We are experiencing SMS Delivery Failure To Telefonica Network In Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 21:14 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 11, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 22:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 10 July 2024 at 22:00 PDT until 11 July 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jul 10, 11:19 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 11, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 20:01 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 10 July 2024 at 20:00 PDT until 11 July 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Jun 28, 00:06 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to the MTC Network in Namibia. This incident has been resolved.
      Jul 11, 01:34 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays to MTC Network in Namibia. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 23:47 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the MTC Network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jul 10, 20:00 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the MTC Network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jul 10, 16:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the MTC Network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 14:01 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the MTC Network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 13:12 PDT
      Investigating - We've become aware of a potential issue with SMS delivery delays to MTC Network in Namibia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 10, 13:06 PDT
      Jul 10, 2024
      Completed - The scheduled maintenance has been completed.
      Jul 10, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 10 July 2024 at 21:30 PDT until 10 July 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Jul 8, 16:11 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 10, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 13:00 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 10 July 2024 at 13:00 PDT until 10 July 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Jul 7, 10:34 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 10, 17:40 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 15:00 PDT
      Scheduled - Our service partner is conducting an emergency maintenance from 10 July 2024 at 15:00 PDT until 10 July 2024 at 17:40 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Vodafone United Kingdom.



      Impacted Product: Verify Silent Network Auth

      Jul 8, 23:32 PDT
      Resolved - We are no longer experiencing SMS delivery and delivery receipt delays when sending messages to the Telefonica Network in Venezuela. This incident has been resolved.
      Jul 10, 15:53 PDT
      Monitoring - We are observing recovery in the SMS delivery and delivery receipt times when sending messages to to the Telefonica Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 14:30 PDT
      Update - We continue to experience SMS delivery and delivery receipt delays when sending messages to the Telefonica Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 13:20 PDT
      Update - We are experiencing SMS delivery and delivery receipt delays when sending messages to the Telefonica Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 12:25 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery and Delivery Receipt as they are experiencing Delays, this is to the Telefonica Network in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 10, 12:16 PDT
      Resolved - We are no longer experiencing issues with the Lookup Identity Match and SIM Swap packages. This incident has been resolved.
      Jul 10, 15:28 PDT
      Update - We are experiencing intermittent issues with the Lookup Identity Match and SIM Swap packages. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 15:08 PDT
      Investigating - We've become aware of a potential issue with Lookup SIM Swap and Identity Match. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jul 10, 14:57 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 10, 13:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 10:15 PDT
      Scheduled - The Motiv network in Russia is conducting a planned maintenance from 10 July 2024 at 10:20 PDT until 10 July 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handset.
      Jul 9, 08:56 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to IER network in Ireland. This incident has been resolved.
      Jul 10, 12:32 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to IER network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 10:37 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the IER network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 09:45 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 10, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 10, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 July 2024 at 05:00 PDT until 10 July 2024 at 11:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
      Jul 2, 08:03 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network In Armenia. This incident has been resolved.
      Jul 10, 10:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline Network In Armenia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 08:28 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Beeline Network In Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 10, 06:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network In Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 10, 05:53 PDT
      Jul 9, 2024
      Resolved - We are no longer experiencing delays in receiving message delivery. This incident has been resolved.
      Jul 9, 23:38 PDT
      Monitoring - We are observing recovery in delivery report delays from Dish Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 9, 21:13 PDT
      Update - We continue to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 9, 16:44 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 8, 16:44 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 8, 16:44 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 7, 16:44 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 6, 16:52 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 5, 17:07 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 4, 17:12 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 3, 17:21 PDT
      Investigating - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 2, 17:24 PDT
      Monitoring - We are observing recovery in delivery report delays from Dish Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 2, 15:18 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jul 1, 21:13 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 30, 21:13 PDT
      Update - We are continuing to investigate this issue.
      Jun 29, 21:32 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jun 29, 21:32 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jun 29, 05:32 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 28, 21:40 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
      Jun 28, 17:51 PDT
      Update - We are continuing to investigate delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Jun 28, 16:08 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 28, 14:25 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays from Dish Network in the US from short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 28, 14:16 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 9, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 9, 16:01 PDT
      Scheduled - The Safaricom network in Kenya is conducting a planned maintenance from 09 July 2024 at 16:00 PDT until 09 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Safaricom Kenya handsets.
      Jul 7, 05:33 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 9, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 9, 13:00 PDT
      Scheduled - The Megafon & Yota networks in Russia are conducting an emergency maintenance from 09 July 2024 at 13:00 PDT until 09 July 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jul 9, 08:55 PDT
      Completed - The scheduled maintenance has been completed.
      Jul 9, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jul 9, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 09 July 2024 at 14:00 PDT until 09 July 2024 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.

      Jul 9, 08:59 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network in the United States. This incident has been resolved.
      Jul 9, 11:49 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to T-Mobile Network in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 9, 09:56 PDT
      Investigating - We are experiencing SMS/MMS delivery delays when sending messages to T-Mobile Network in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 9, 09:26 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Etisalat Network in Egypt. This incident has been resolved.
      Jul 9, 08:12 PDT
      Monitoring - We are observing successful delivery to Etisalat Network in Egypt. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 9, 06:19 PDT
      Update - We continue to experience SMS delivery failures to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jul 9, 02:28 PDT
      Update - We continue to experience SMS delivery failures to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jul 8, 22:35 PDT
      Update - We are experiencing SMS delivery failures to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jul 8, 20:40 PDT
      Investigating - We are experiencing SMS delivery failures to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jul 8, 19:43 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to IER Network In Ireland. This incident has been resolved.
      Jul 9, 07:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Eir. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 9, 05:53 PDT
      Update - We are experiencing SMS delivery delays when sending messages to IER Network In Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jul 9, 04:04 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to IER Network In Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jul 9, 03:17 PDT
      Jul 8, 2024
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