Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 12, 2025 - 08:12 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 2025 - 04:10 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 2025 - 02:18 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 2025 - 01:22 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 12, 2025 - 00:36 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2025 - 00:39 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 2025 - 00:52 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 09, 2025 - 00:46 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 08, 2025 - 08:50 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 08, 2025 - 00:57 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 07, 2025 - 21:01 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 07, 2025 - 19:01 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 07, 2025 - 18:01 PDT
        Update - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2025 - 22:13 PDT
        Update - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2025 - 19:01 PDT
        Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2025 - 03:56 PDT
        Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 10, 2025 - 04:22 PDT
        Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 09, 2025 - 04:26 PDT
        Update - We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 08, 2025 - 03:58 PDT
        Update - We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 07, 2025 - 03:50 PDT
        Update - We are continuing to investigate this issue.
        May 06, 2025 - 03:59 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 06, 2025 - 03:58 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        May 05, 2025 - 12:06 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 05, 2025 - 02:46 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 04, 2025 - 22:47 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 04, 2025 - 20:47 PDT
        Update - We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 04, 2025 - 19:38 PDT
        Investigating - We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2025 - 18:38 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 07, 2025 - 20:01 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 07 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        07 May 2025 at 20:00 PDT until 08 May 2025 at 00:00 PDT

        14 May 2025 at 20:00 PDT until 16 May 2025 at 00:00 PDT

        21 May 2025 at 20:00 PDT until 22 May 2025 at 00:00 PDT

        28 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT

        May 7, 2025 20:00 - May 29, 2025 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 05, 2025 - 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

        07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

        12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

        19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

        21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

        26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

        28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT

        May 5, 2025 13:00 - May 28, 2025 17:00 PDT
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Degraded Performance
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Degraded Performance
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        Scheduled Maintenance

        Russia SMS Carrier Maintenance - Beeline May 12, 2025 13:00-19:00 PDT

        The Beeline network in Russia is conducting an emergency maintenance from 12 May 2025 at 13:00 PDT until 12 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Posted on May 12, 2025 - 06:44 PDT

        Belarus SMS Carrier Maintenance - Velcom, MTS and life:) May 12, 2025 15:00-20:00 PDT

        The Velcom, MTS and life:) networks in Belarus are conducting a planned maintenance from 12 May 2025 at 15:00 PDT until 12 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Velcom, MTS and life:) Belarus handsets.
        Posted on May 06, 2025 - 04:19 PDT

        Mexico SMS and MMS Carrier Maintenance - AT&T May 12, 2025 17:00-22:00 PDT

        The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 17:00 PDT until 12 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T Mexico handsets.
        Posted on May 07, 2025 - 07:52 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile May 12, 2025 18:30 - May 13, 2025 03:30 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 12 May 2025 at 18:30 PDT until 13 May 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Posted on May 09, 2025 - 18:35 PDT

        United States SMS Carrier Partner Maintenance May 12, 2025 19:00 - May 13, 2025 02:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2025 at 19:00 PDT until 13 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        Posted on Apr 15, 2025 - 16:00 PDT

        United States SMS Carrier Maintenance - Verizon May 12, 2025 21:00 - May 15, 2025 00:00 PDT

        The Verizon network in the United States is conducting a planned maintenance from 12 May 2025 at 21:00 PDT until 15 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Posted on May 06, 2025 - 22:45 PDT

        Mexico SMS Carrier Maintenance - AT&T May 12, 2025 23:00 - May 13, 2025 04:00 PDT

        The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 23:00 PDT until 13 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets when sending via long codes and short codes.
        Posted on May 08, 2025 - 15:32 PDT

        Russia SMS Carrier Maintenance - Yota and MegaFon May 13, 2025 10:00-12:00 PDT

        The Yota and MegaFon networks in Russia are conducting a planned maintenance from 13 May 2025 at 10:00 PDT until 13 May 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
        Posted on May 06, 2025 - 08:00 PDT

        Multiple Destination MMS Carrier Partner Maintenance May 13, 2025 21:00 - May 14, 2025 04:00 PDT

        Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 13 May 2025 at 21:00 PDT until 14 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
        Posted on Apr 30, 2025 - 14:59 PDT

        Russia SMS Carrier Maintenance - Beeline May 14, 2025 13:00-19:00 PDT

        The Beeline network in Russia is conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on May 12, 2025 - 06:44 PDT

        United States SMS Carrier Partner Maintenance May 14, 2025 19:00 - May 15, 2025 02:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2025 at 19:00 PDT until 15 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        Posted on Apr 15, 2025 - 15:59 PDT

        US SMS Carrier Maintenance - Small US Carriers May 14, 2025 20:00 - May 15, 2025 00:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 14 May 2025 at 20:00 PDT until 15 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on May 08, 2025 - 22:29 PDT

        France SMS Carrier Partner Maintenance May 15, 2025 13:00-17:00 PDT

        Our SMS carrier partner in France is conducting a planned maintenance from 15 May 2025 at 13:00 PDT until 15 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
        Posted on May 05, 2025 - 07:17 PDT

        Multiple Destination Voice Carrier Partner Maintenance May 20, 2025 07:05-12:00 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 May 2025 at 07:05 PDT until 20 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Apr 30, 2025 - 23:35 PDT

        Twilio Voice Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

        Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on calls via the Optus network in Australia.
        Posted on Apr 25, 2025 - 13:28 PDT

        Twilio Interconnect Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

        Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Optus network in Australia.
        Posted on Apr 25, 2025 - 13:47 PDT

        Multiple Destination Voice Carrier Partner Maintenance May 27, 2025 07:05-12:00 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 May 2025 at 07:05 PDT until 27 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Apr 30, 2025 - 23:35 PDT

        Japan Voice Carrier Partner Maintenance Jun 18, 2025 06:00-07:00 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
        Posted on May 05, 2025 - 09:49 PDT

        Japan Voice Carrier Partner Maintenance Jun 25, 2025 06:00-15:00 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
        Posted on May 05, 2025 - 10:04 PDT
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        May 12, 2025
        Resolved - We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        May 12, 10:20 PDT
        Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 12, 09:33 PDT
        Resolved - From 10:00 PM PT on May 11, 2025 until 8:58 AM PT on May 12, 2025, customers may have sporadically received errors when attempting to access lists of recordings from the List Recordings endpoint. This issue has been resolved.
        May 12, 09:22 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.
        May 12, 09:08 PDT
        Completed - The scheduled maintenance has been completed.
        May 12, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 23:00 PDT
        Scheduled - The Three and Indosat networks in Indonesia are conducting a planned maintenance from 11 May 2025 at 23:00 PDT until 12 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three and Indosat Indonesia handsets.
        Apr 25, 06:11 PDT
        May 11, 2025
        Resolved - We are no longer experiencing delivery report delays when sending to Jazz Network in Pakistan. This incident has been resolved.
        May 11, 21:21 PDT
        Update - We are observing recovery in delivery report delays when sending to Jazz Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 17:32 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to Jazz Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 15:32 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 11, 14:24 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 11, 13:24 PDT
        Completed - The scheduled maintenance has been completed.
        May 11, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 20:00 PDT
        Scheduled - The TIM network in Brazil is conducting a planned maintenance from 11 May 2025 at 20:00 PDT until 11 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets.
        May 8, 16:41 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.
        May 11, 17:24 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 15:24 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 21:16 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 10, 05:16 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 9, 21:18 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 9, 16:32 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 9, 14:42 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 9, 13:48 PDT
        Resolved - We are no longer experiencing SMS delivery failures to multiple networks in multiple countries. This incident has been resolved.
        May 11, 12:21 PDT
        Monitoring - We are observing recovery in SMS delivery failures to multiple networks in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 10:20 PDT
        Update - We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 11, 02:26 PDT
        Update - We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 10, 22:40 PDT
        Update - We continue to experience SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 20:40 PDT
        Investigating - We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 19:40 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Calro Network in Peru. This incident has been resolved.
        May 11, 08:39 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Calro Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 06:31 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 02:47 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 00:51 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 00:04 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Mali. This incident has been resolved.
        May 11, 06:25 PDT
        Update - We continue observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 04:36 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 02:52 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 02:07 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Chile. This incident has been resolved.
        May 11, 05:52 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 04:09 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 00:36 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 22:44 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 21:44 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. This incident has been resolved.
        May 11, 05:45 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 03:52 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 00:01 PDT
        Update - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 22:07 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 21:07 PDT
        Resolved - We are no longer experiencing SMS delivery failures to Cellcom and Pelephone in Israel. This incident has been resolved.
        May 11, 04:29 PDT
        Monitoring - We are observing successful SMS delivery failures when sending to Cellcom and Pelephone in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 11, 02:39 PDT
        Update - We continue experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 11, 02:36 PDT
        Update - We continue experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 11, 00:37 PDT
        Investigating - We are experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 10, 23:51 PDT
        Completed - The scheduled maintenance has been completed.
        May 11, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 10, 14:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 May 2025 at 14:00 PDT until 11 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap

        May 8, 08:11 PDT
        May 10, 2025
        Completed - The scheduled maintenance has been completed.
        May 10, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 10, 12:00 PDT
        Scheduled - Our Voice carrier partner in Hong Kong, Thailand, Malaysia and Taiwan is conducting a planned maintenance from 10 May 2025 at 12:00 PDT until 10 May 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Hong Kong, Thailand, Malaysia and Taiwan phone numbers.
        Apr 15, 16:18 PDT
        Completed - The scheduled maintenance has been completed.
        May 10, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 9, 20:15 PDT
        Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 09 May 2025 at 20:15 PDT until 10 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        May 9, 19:27 PDT
        May 9, 2025
        Resolved - The issue affecting Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers has been resolved, and the service is functioning normally at this time.
        May 9, 15:50 PDT
        Update - We continue to see recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 9, 13:51 PDT
        Monitoring - We have started seeing recovery for inbound Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 9, 12:00 PDT
        Update - We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 9, 11:17 PDT
        Investigating - We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 9, 11:04 PDT
        Identified - We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        May 9, 10:59 PDT
        Resolved - We are no longer experiencing SMS delivery receipt delays when sending messages to T-Mobile Network in United States of America via Toll Free. This incident has been resolved.
        May 9, 13:31 PDT
        Update - We are still observing recovery in SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 9, 11:41 PDT
        Monitoring - We are observing recovery in SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 9, 09:38 PDT
        Investigating - We are experiencing SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 9, 08:44 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecall Network in Brazil. This incident has been resolved.
        May 9, 12:17 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Telecall Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 9, 10:18 PDT
        Investigating - We are experiencing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        May 9, 09:17 PDT
        Resolved - We have fully investigated the SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        May 9, 07:35 PDT
        Investigating - We are experiencing SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 9, 06:49 PDT
        Resolved - This incident has been resolved.
        May 9, 06:09 PDT
        Monitoring - Our Engineers have implemented a fix for the Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers will continue to observe the incident until it is confirmed as resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 9, 03:42 PDT
        Update - We are continuing to experience a Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 9, 01:38 PDT
        Investigating - We are experiencing Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 9, 00:26 PDT
        Resolved - This incident has been resolved.
        May 9, 02:07 PDT
        Monitoring - We are observing recovery in call failures to a subset of Twilio Germany phone numbers. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 9, 00:12 PDT
        Investigating - We are observing call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 8, 23:19 PDT
        Completed - The scheduled maintenance has been completed.
        May 9, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 8, 20:00 PDT
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 08 May 2025 at 20:00 PDT until 09 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        May 5, 07:39 PDT
        May 8, 2025
        Completed - The scheduled maintenance has been completed.
        May 8, 20:55 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 8, 13:30 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 May 2025 at 13:30 PDT until 08 May 2025 at 20:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

        May 6, 07:04 PDT
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Zong network in Pakistan. This incident has been resolved.
        May 8, 20:51 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zong network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 19:32 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Zong network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 18:46 PDT
        Completed - The scheduled maintenance has been completed.
        May 8, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 8, 13:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 08 May 2025 at 13:00 PDT until 08 May 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        May 5, 22:38 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. This incident has been resolved.
        May 8, 07:11 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 05:14 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 03:00 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Zamtel in Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 01:20 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 00:21 PDT
        Resolved - This incident has been resolved.
        May 8, 05:34 PDT
        Monitoring - We are seeing recovery in SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 03:12 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 8, 02:07 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 00:09 PDT
        Investigating - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 23:19 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Panama. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 22:52 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 18:52 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 16:52 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 15:52 PDT
        Resolved - This incident has been resolved.
        May 8, 05:09 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 02:57 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 01:12 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 00:19 PDT
        Resolved - This incident has been resolved.
        May 8, 04:06 PDT
        Update - We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 02:58 PDT
        Update - We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 01:00 PDT
        Monitoring - We are observing recovery in SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 23:08 PDT
        Update - We are continuing to experience SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 22:05 PDT
        Update - We are continuing to experience SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 20:05 PDT
        Investigating - We are experiencing SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 19:05 PDT
        Completed - The scheduled maintenance has been completed.
        May 8, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 8, 01:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 08 May 2025 at 01:00 PDT until 08 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Apr 24, 07:39 PDT
        Completed - The scheduled maintenance has been completed.
        May 8, 02:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 22:30 PDT
        Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 07 May 2025 at 22:30 PDT until 08 May 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
        Apr 30, 18:04 PDT
        Completed - The scheduled maintenance has been completed.
        May 8, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 19:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 19:00 PDT until 08 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        Apr 15, 16:00 PDT
        Resolved - This incident has been resolved.
        May 8, 01:36 PDT
        Monitoring - We are observing recovery in call failures from subscribers to Denmark subset of Twilio Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 23:33 PDT
        Update - We continue experiencing Call failures from subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 7, 15:48 PDT
        Update - We continue by observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 7, 11:48 PDT
        Update - We are still observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 7, 09:36 PDT
        Investigating - We are observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        May 7, 08:39 PDT
        Completed - The scheduled maintenance has been completed.
        May 8, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 21:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 07 May 2025 at 21:00 PDT until 08 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        May 7, 08:09 PDT
        May 7, 2025
        Resolved - We are no longer experiencing call failures to a subset of Twilio Brazil phone numbers. This incident has been resolved.
        May 7, 22:01 PDT
        Monitoring - We are observing recovery in call failures to a subset of Twilio Brazil phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 20:01 PDT
        Update - We are continuing to experience call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 19:04 PDT
        Investigating - We are experiencing call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 18:04 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 14:00 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 07 May 2025 at 14:00 PDT until 07 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        May 6, 10:18 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
        May 7, 21:24 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 17:24 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 15:24 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 14:24 PDT
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to T-Mobile in United States of America via subset of Short Codes. This incident has been resolved.
        May 7, 20:23 PDT
        Update - We are observing recovery in delivery report delays when sending to T-Mobile in United States of America via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 18:23 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to T-Mobile in United States of America via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 16:23 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 7, 09:54 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to T-Mobile in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 7, 05:58 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to T-Mobile in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 7, 03:52 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 7, 03:04 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 16:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 07 May 2025 at 16:00 PDT until 07 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        May 7, 08:11 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 14:01 PDT
        Scheduled - Our SMS carrier partner in Pakistan is conducting an emergency maintenance from 07 May 2025 at 14:00 PDT until 07 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Pakistan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        May 7, 00:18 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Côte D'Ivoire. This incident has been resolved.
        May 7, 14:59 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 12:59 PDT
        Update - We are still experiencing SMS Delivery Delays to Orange Network in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 10:59 PDT
        Investigating - We are experiencing SMS Delivery Delays to Orange Network in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 10:05 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 12:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 06:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 8, 12:47 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 12:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 06:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 8, 12:49 PDT
        Resolved - The issue affecting inbound calls to Inbound call failures to Twilio German phone numbers has been resolved, and the service is functioning normally at this time.
        May 7, 11:08 PDT
        Monitoring - We have started seeing recovery for Inbound Call Failures to Twilio German Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 7, 08:57 PDT
        Update - We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 7, 08:37 PDT
        Investigating - We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 7, 07:57 PDT
        Resolved - After further validation, We have identified impact over a single customer who has been contacted individually to address any concerns. We can confirm that SMS services over Google Voice Network are working as expected. For that reason, we are marking this incident as invalid
        May 7, 10:54 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 08:02 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 05:57 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 04:52 PDT
        Resolved - Twilio Silent Network Auth (SNA) experienced a degradation for 2 hours 30 minutes between 7 May, 10:10AM to 12:40PM PST. During this window, customers experienced failed SNA transactions for a subset of their traffic on Indonesian carriers. This issue has now been resolved.
        May 7, 10:00 PDT
        Resolved - Our engineers have identified US 10DLC numbers experienced delays in A2P provisioning and de-provisioning. The carrier has resolved the issue, and 10DLC provisioning is no longer experiencing delays.
        May 7, 09:08 PDT
        Resolved - The issue affecting message delays to Inbound message delivery failures towards a subset of Twilio Australian Phone Numbers has been resolved, and the service is functioning normally at this time.
        May 7, 07:36 PDT
        Update - We are continuing to observe recovery in message delays to a subset of Twilio Australian Phone Numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 05:36 PDT
        Monitoring - We are observing recovery in message delays to a subset of Twilio Australian Phone Numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 03:43 PDT
        Investigating - The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 01:57 PDT
        Identified - The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 01:05 PDT
        Resolved - The issue affecting inbound calls to Twilio German phone numbers has been resolved, and the service is functioning normally at this time.
        May 7, 07:13 PDT
        Monitoring - We are observing recovery in call failures to Twilio German phone numbers. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 7, 05:20 PDT
        Update - We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 7, 03:21 PDT
        Investigating - We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 7, 02:27 PDT
        Resolved - This incident has been resolved.
        May 7, 05:38 PDT
        Monitoring - We are observing recovery of SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our Engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 03:47 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 01:42 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 00:54 PDT
        Resolved - This incident has been resolved.
        May 7, 05:17 PDT
        Update - We are continuing to observe recovery of SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are continuing to monitor the issue with our carrier partner to ensure it is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 03:25 PDT
        Monitoring - We are observing recovery of SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are continuing to monitor the issue with our carrier partner to ensure it is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 01:32 PDT
        Update - We are continuing to experience SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 00:06 PDT
        Update - We are experiencing SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 22:17 PDT
        Update - We are experiencing SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 6, 21:13 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to ETL Network in Laos. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 6, 21:12 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 01:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 01:00 PDT until 07 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via United States long codes and short codes.
        Apr 10, 08:59 PDT
        Resolved - This incident has been resolved.
        May 7, 03:19 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 01:10 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 22:59 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 6, 20:01 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 18:01 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 6, 17:01 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 02:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 22:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 22:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        May 6, 21:10 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 21:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 21:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        May 5, 07:40 PDT
        Completed - The scheduled maintenance has been completed.
        May 7, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 19:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 19:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Apr 17, 15:18 PDT
        Resolved - This incident has been resolved.
        May 7, 01:55 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Naxtel Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 00:10 PDT
        Update - We are experiencing SMS delivery delay when sending messages to Naxtel Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 6, 23:27 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to Naxtel Network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 6, 23:24 PDT
        May 6, 2025
        Resolved - We have fully investigated the failing Flex Orchestrator issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        May 6, 22:55 PDT
        Investigating - Our monitoring systems have detected a potential issue with a failing Flex Orchestrator. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 6, 22:03 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 13:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 06 May 2025 at 13:00 PDT until 06 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

        May 5, 07:24 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. This incident has been resolved.
        May 6, 15:58 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline Network in Armenia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 14:11 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 12:55 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 6, 11:55 PDT
        Resolved - We are no longer experiencing delivery report delays when sending to Telefonica Network in Argentina. This incident has been resolved.
        May 6, 13:22 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to Telefonica Network in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 11:22 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Telefonica Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 6, 10:25 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 09:00 PDT
        Scheduled - The Indosat and Three networks in Indonesia are conducting a planned maintenance from 06 May 2025 at 09:00 PDT until 06 May 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.
        Apr 23, 06:32 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
        May 6, 09:57 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 08:13 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 6, 06:55 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 6, 06:13 PDT
        Resolved - Twilio Alarms Console notification was degraded for 3 hours 30 minutes between 05:45 and 09:15 Pacific Time on 05/06/2025. During this period of time customers may have experienced missing console notification for alarms.
        May 6, 09:33 PDT
        Investigating - Our monitoring systems have detected a potential issue with rate limits. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 6, 09:24 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 04:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 5, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 05 May 2025 at 20:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 30, 16:18 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 02:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 02:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Apr 24, 12:55 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 4, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a series of planned maintenances from 04 May 2025 at 20:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 May 2025 at 20:00 PDT until 05 May 2025 at 04:00 PDT

        05 May 2025 at 20:00 PDT until 06 May 2025 at 04:00 PDT

        May 1, 04:52 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 01:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 01:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via subset of United States long codes and short codes.
        Apr 10, 08:59 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 5, 23:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 05 May 2025 at 23:00 PDT until 06 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Apr 29, 14:20 PDT
        Completed - The scheduled maintenance has been completed.
        May 6, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 5, 21:01 PDT
        Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 05 May 2025 at 21:00 PDT until 06 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
        May 4, 08:19 PDT
        Resolved - This incident has been resolved.
        May 6, 01:19 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Qatar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 5, 23:26 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Qatar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 5, 22:26 PDT
        May 5, 2025
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Germany. This incident has been resolved.
        May 5, 22:19 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 5, 20:19 PDT
        Update - We continue to experience SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 5, 19:41 PDT
        Update - We continue to experience SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 5, 15:41 PDT
        Update - We are still experiencing SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 5, 13:40 PDT
        Update - We are experiencing SMS delivery delays and failures to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 5, 12:40 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from Multiple Networks in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 5, 12:35 PDT
        Completed - The scheduled maintenance has been completed.
        May 5, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 5, 14:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 05 May 2025 at 14:00 PDT until 05 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

        May 1, 07:02 PDT
        Resolved - Call failures from Subscribers to Germany Twilio Phone Numbers has been resolved and voice calls to Germany Twilio Phone Numbers is operating normally at this time.
        May 5, 19:10 PDT
        Monitoring - We are seeing recovering in call failures from Subscribers to Germany Twilio Phone Numbers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 5, 17:10 PDT
        Update - We continue to experience Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 5, 16:15 PDT
        Update - We are still experiencing Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 5, 14:15 PDT
        Update - We are experiencing Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 5, 13:15 PDT
        Investigating - Our monitoring systems have detected a potential issue with Call failures from Subscribers To Germany Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 5, 13:08 PDT
        Resolved - The issue causing call failures to a subset of Twilio numbers in Brazil has been resolved, and the service is functioning normally at this time.
        May 5, 16:13 PDT
        Monitoring - We have started seeing recovery for call failures to a subset of Twilio numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 5, 14:17 PDT
        Investigating - We continue to observe call failures to a subset of Twilio phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 5, 13:33 PDT
        Monitoring - We have started seeing recovery for call failures to a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 5, 11:33 PDT
        Update - We are observing call failures to a subset of Twilio's numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 5, 10:38 PDT
        Investigating - Our monitoring systems have detected a potential issue with call failures to a subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 5, 10:32 PDT
        Resolved - The issue causing 500 errors when updating Phone numbers configuration has been resolved and the service is operating normally at this time.
        May 5, 13:56 PDT
        Monitoring - Phone Numbers configuration update are now operating normally. Customer could have faced 500 errors between 12:44PM, and 13:14PM Pacific time, when trying to update the configuration of their phone numbers. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 5, 13:26 PDT
        Identified - Our engineers have identified the issue 500 errors when updating Phone numbers configuration, and are working to deploy a fix. Customers who have tried to update their phone number configuration in the past few minutes, should be able to do it now without errors. We expect to provide another update in 15 minutes, or as soon as more information becomes available.
        May 5, 13:19 PDT
        Update - We are currently investigating an elevated rate of 500 errors when updating Phone numbers configuration . Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
        May 5, 13:14 PDT
        Investigating - Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 5, 13:06 PDT
        Resolved - After investigation, we have determined that SMS Delivery to Ucell Network in Uzbekistan is performing as expected. We are declaring this incident as invalid.
        May 5, 11:26 PDT
        Update - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 5, 06:42 PDT
        Update - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 5, 02:45 PDT
        Update - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 5, 00:43 PDT
        Investigating - We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 23:23 PDT
        Resolved - After investigation, we have determined that SMS Delivery to Onvoy Spectrum Mobile in the USA is performing as expected. We are declaring this incident as invalid.
        May 5, 10:15 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 5, 09:52 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 5, 05:52 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 5, 04:02 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 5, 02:39 PDT
        Resolved - Twilio Programmable Messaging was degraded for 2.5 hours between 12:41 and 4:21 Pacific Time on 05/01/2025. During this period of time, customers may have experienced missing delivery receipts to AT&T network in the US. The issue has now been resolved.
        May 5, 06:22 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS. We will follow up and provide customer impact details within 2 hours.
        May 5, 06:11 PDT
        Resolved - We are no longer experiencing SMS delivery to Ooredoo Network in Myanmar. This incident has been resolved.
        May 5, 05:56 PDT
        Monitoring - We are observing successful SMS delivery to Ooredoo Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 5, 03:17 PDT
        Update - We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 5, 00:13 PDT
        Update - We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 4, 22:13 PDT
        Investigating - We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 21:13 PDT
        Completed - The scheduled maintenance has been completed.
        May 5, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 4, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 04 May 2025 at 20:00 PDT until 05 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Apr 30, 16:17 PDT
        Resolved - We are no longer experiencing MMS/SMS delivery failures to Multiple Networks In Colombia. This incident has been resolved.
        May 5, 00:24 PDT
        Monitoring - We are observing successful SMS delivery to Multiple Networks In Colombia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 4, 23:24 PDT
        Investigating - We are experiencing SMS delivery failures to Multiple Networks In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 22:24 PDT
        Resolved - The issue affecting issue with Accsec carrier has been resolved, and the service is functioning normally at this time.
        May 5, 00:09 PDT
        Monitoring - We have started seeing recovery for the issue with Accsec carrier. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 4, 22:09 PDT
        Update - We are investigating an issue with Accsec carrier. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 4, 21:59 PDT
        Update - Our engineers are investigating an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 4, 20:14 PDT
        Investigating - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 19:14 PDT
        Update - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 19:13 PDT
        Update - We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        May 4, 18:43 PDT
        Update - We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        May 4, 18:10 PDT
        Monitoring - We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        May 4, 17:37 PDT
        Identified - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 17:21 PDT
        May 4, 2025
        May 3, 2025
        Resolved - The issue affecting Verify Service in Indonesia has been resolved, and the service is functioning normally at this time.
        May 3, 22:44 PDT
        Monitoring - We are observing recovery in API errors with Verify in Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 3, 20:55 PDT
        Update - We are continuing to investigate API errors with Verify in Indonesia. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 3, 13:26 PDT
        Update - We are continuing to investigate API errors with Verify in Indonesia. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 3, 09:27 PDT
        Update - We are continuing to investigate API errors with Verify in Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 3, 07:30 PDT
        Investigating - We are investigating API errors with Verify in Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 3, 06:36 PDT
        Completed - The scheduled maintenance has been completed.
        May 3, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 3, 15:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 May 2025 at 15:00 PDT until 03 May 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

        May 1, 13:36 PDT
        Resolved - We are no longer experiencing SMS delivery delays and failures to MegaFon network in Russia. This incident has been resolved.
        May 3, 14:47 PDT
        Monitoring - We are observing successful SMS delivery to MegaFon network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 3, 12:47 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 3, 08:44 PDT
        Update - We continue to experience SMS delivery delays when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 3, 06:54 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 3, 05:57 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.
        May 3, 13:51 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 3, 11:55 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 3, 10:37 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 3, 09:39 PDT
        Resolved - Elevated rate of HTTP 500 errors for Quota API issue has been resolved and Flex is operating normally at this time.
        May 3, 13:03 PDT
        Monitoring - We are observing recovery in the Quota API requests affecting billing for Flex customers. We will continue to monitor system stability and provide another update in 1 hour or as soon as more information becomes available.
        May 3, 11:58 PDT
        Update - We continue investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
        May 3, 08:45 PDT
        Update - We continue investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
        May 3, 06:50 PDT
        Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        May 3, 05:49 PDT
        May 2, 2025
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. This incident has been resolved.
        May 2, 20:11 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 2, 19:42 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile via Domestic Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 2, 17:10 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 2, 15:00 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 2, 13:53 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 2, 13:49 PDT
        Resolved - We have fully investigated the Twilio Verify API receiving 503 error responses issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        May 2, 17:51 PDT
        Investigating - Our monitoring systems have detected a potential issue Indonesia Twilio Verify API requests returning 503 error response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 2, 17:05 PDT
        Resolved - Delayed voice recording transcripts through VoiceBase has been resolved and is operating normally at this time.
        May 2, 17:13 PDT
        Monitoring - Voice recording transcripts through VoiceBase are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 2, 15:35 PDT
        Update - We are investigating delays in voice recording transcripts through VoiceBase. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 2, 14:23 PDT
        Investigating - Our monitoring systems have detected a potential issue with voice recording transcripts being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 2, 14:12 PDT
        Resolved - We are no longer experiencing SMS delivery failures to Verizon Network in United States of America via a subset of long codes. This incident has been resolved.
        May 2, 12:57 PDT
        Monitoring - We are observing successful SMS delivery to Verizon Network in United States of America via a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 2, 10:22 PDT
        Update - We continue to experience SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 2, 06:22 PDT
        Update - We continue to experience SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 2, 04:22 PDT
        Investigating - We are experiencing SMS delivery failures sending to Verizon Network in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 2, 03:27 PDT
        Completed - The scheduled maintenance has been completed.
        May 2, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 2, 01:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 02 May 2025 at 01:00 PDT until 02 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        May 1, 16:02 PDT
        May 1, 2025
        Completed - The scheduled maintenance has been completed.
        May 1, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 1, 18:01 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 01 May 2025 at 18:00 PDT until 01 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

        Apr 30, 22:16 PDT
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. This incident has been resolved.
        May 1, 18:54 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to AmericanNet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 1, 17:25 PDT
        Update - We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 1, 14:47 PDT
        Update - We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 1, 12:45 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 1, 11:45 PDT
        Apr 30, 2025

        No incidents reported.

        Apr 29, 2025

        No incidents reported.

        Apr 28, 2025

        No incidents reported.