Twilio Status

Report an Incident

Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

User Authentication Identity SNA Missing Redirects for Odido T-Mobile in Netherlands

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 07, 2026 - 23:45 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 07, 2026 - 23:34 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 07, 2026 - 19:44 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 07, 2026 - 19:23 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 07, 2026 - 17:30 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 07, 2026 - 16:23 PDT

SMS Delivery Delays from Twilio to MTN Benin

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 07, 2026 - 23:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 07, 2026 - 15:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 07, 2026 - 11:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 07, 2026 - 09:51 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 07, 2026 - 08:41 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 07, 2026 - 08:33 PDT

Germany SMS Carrier Maintenance - O2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2026 - 22:00 PDT

Scheduled - The O2 network in Germany is conducting a planned maintenance from 07 April 2026 at 22:00 PDT until 08 April 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 Germany handsets.
Apr 7, 2026 22:00 - Apr 8, 2026 06:00 PDT

United States SMS Carrier Maintenance - Verizon

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2026 - 21:01 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 07 April 2026 at 21:00 PDT until 08 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Apr 7, 2026 21:00 - Apr 8, 2026 02:00 PDT

United States SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2026 - 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 07 April 2026 at 21:00 PDT until 08 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Apr 7, 2026 21:00 - Apr 8, 2026 03:00 PDT

United States MMS Carrier Maintenance - T-Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2026 - 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 April 2026 at 19:00 PDT until 08 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 7, 2026 19:00 - Apr 8, 2026 05:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

99.99 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

99.98 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Under Maintenance

SMS Short Code, North America Under Maintenance

MMS Short Code, North America Under Maintenance

SMS Toll-Free, North America Under Maintenance

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Under Maintenance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Degraded Performance

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Under Maintenance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Operational

SMS Toll-Free, North America Under Maintenance

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

France SMS Carrier Partner Maintenance Apr `8`, `2026` `13:00`-`16:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets via France long codes.
Posted on Mar 27, 2026 - 12:47 PDT

France Voice Carrier Partner Maintenance - LEGOS Apr `8`, `2026` `13:00`-`16:00` PDT

The LEGOS network in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
Posted on Apr 02, 2026 - 07:24 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `8`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:40 PDT

France SMS Carrier Maintenance - LEGOS Apr `8`, `2026` `13:00`-`16:00` PDT

The LEGOS network in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
Posted on Apr 02, 2026 - 07:03 PDT

United Kingdom SMS Carrier Maintenance - Virgin Apr `8`, `2026` `13:00`-`19:00` PDT

The Virgin network in the United Kingdom is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Virgin United Kingdom handsets.
Posted on Apr 03, 2026 - 04:52 PDT

Russia SMS Carrier Maintenance - Beeline Apr `8`, `2026` `14:00`-`15:00` PDT

The Beeline network in Russia is conducting a planned maintenance from 08 April 2026 at 14:00 PDT until 08 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Apr 07, 2026 - 02:42 PDT

Spain SMS Carrier Maintenance - Telefonica Apr `8`, `2026` `16:00`-`21:00` PDT

The Telefonica network in Spain is conducting a planned maintenance from 08 April 2026 at 16:00 PDT until 08 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Posted on Mar 27, 2026 - 06:21 PDT

United States and Canada Twilio SMS Maintenance Apr `8`, `2026` `20:00` - Apr `9`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States MMS Carrier Maintenance - T-Mobile Apr `8`, `2026` `20:00` - Apr `9`, `2026` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 07, 2026 - 15:07 PDT

United States SMS Carrier Maintenance - Verizon Apr `8`, `2026` `21:00` - Apr `9`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 08 April 2026 at 21:00 PDT until 09 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Apr 02, 2026 - 03:17 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `8`, `2026` `21:00`-`22:30` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 08 April 2026 at 21:00 PDT until 08 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 02, 2026 - 13:11 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Apr `8`, `2026` `22:00` - Apr `9`, `2026` `03:00` PDT

The US Cellular Corp. network in the United States is conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets when sending via long codes and short codes.
Posted on Mar 31, 2026 - 12:32 PDT

US SMS Carrier Maintenance - Small US Carriers Apr `8`, `2026` `22:00` - Apr `9`, `2026` `03:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Apr 07, 2026 - 07:22 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Apr `8`, `2026` `23:00` - Apr `9`, `2026` `04:00` PDT

The US Cellular Corp. network in the United States is conducting a planned maintenance from 08 April 2026 at 23:00 PDT until 09 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Posted on Apr 01, 2026 - 06:35 PDT

Japan SMS Carrier Partner Maintenance Apr `9`, `2026` `06:00`-`13:00` PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 09 April 2026 at 06:00 PDT until 09 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Rakuten Japan handsets.
Posted on Apr 04, 2026 - 21:20 PDT

Japan SMS Carrier Maintenance - Rakuten Apr `9`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 09 April 2026 at 06:00 PDT until 09 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Apr 02, 2026 - 23:37 PDT

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr `9`, `2026` `14:00`-`20:00` PDT

The Q-Tel and Vodafone networks in Qatar are conducting a planned maintenance from 09 April 2026 at 14:00 PDT until 09 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Q-Tel and Vodafone Qatar handsets.
Posted on Mar 23, 2026 - 03:36 PDT

United States MMS Carrier Maintenance - T-Mobile Apr `9`, `2026` `20:00` - Apr `10`, `2026` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 09 April 2026 at 20:00 PDT until 10 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 07, 2026 - 15:07 PDT

Planned Maintenance for Flex Insights Historical Reporting Apr `11`, `2026` `00:00`-`06:00` PDT

The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Sat, Apr 11th, 2026, at 00:00 Pacific Daylight Time. The maintenance window is expected to last up to 6 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
Posted on Mar 30, 2026 - 23:50 PDT

South Sudan SMS Carrier Maintenance - MTN Apr `11`, `2026` `16:00`-`22:00` PDT

The MTN network in South Sudan is conducting a planned maintenance from 11 April 2026 at 16:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
Posted on Apr 06, 2026 - 02:36 PDT

South Sudan SMS Carrier Partner Maintenance Apr `11`, `2026` `16:00`-`22:00` PDT

Our SMS carrier partner in South Sudan is conducting a planned maintenance from 11 April 2026 at 16:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
Posted on Mar 31, 2026 - 07:31 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `13`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 13 April 2026 at 13:00 PDT until 13 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:41 PDT

Peru SMS Carrier Partner Maintenance Apr `13`, `2026` `19:00`-`21:00` PDT

Our SMS carrier partner in Peru is conducting a planned maintenance from 13 April 2026 at 19:00 PDT until 13 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets.
Posted on Apr 07, 2026 - 16:07 PDT

France SMS Carrier Partner Maintenance Apr `15`, `2026` `13:00`-`17:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on Apr 03, 2026 - 11:06 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `15`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:41 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile Apr `15`, `2026` `14:30`-`19:00` PDT

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 15 April 2026 at 14:30 PDT until 15 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Posted on Apr 07, 2026 - 03:58 PDT

United States and Canada Twilio SMS Maintenance Apr `15`, `2026` `20:00` - Apr `16`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

Australia Voice Carrier Partner Maintenance Apr `16`, `2026` `04:00`-`09:00` PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 04:00 PDT until 16 April 2026 at 09:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Apr 07, 2026 - 00:03 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Apr `16`, `2026` `15:00`-`21:00` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Mar 27, 2026 - 08:15 PDT

United Kingdom SMS Carrier Maintenance - BT OnePhone Apr `16`, `2026` `15:00`-`21:00` PDT

The BT OnePhone network in the United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BT OnePhone United Kingdom handsets.
Posted on Apr 03, 2026 - 04:55 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `20`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:41 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `20`, `2026` `21:00` - Apr `21`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 20 April 2026 at 21:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:59 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `21`, `2026` `21:00` - Apr `22`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 21 April 2026 at 21:00 PDT until 22 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:58 PDT

Japan SMS Carrier Maintenance - NTT docomo Apr `22`, `2026` `08:00`-`14:00` PDT

The NTT docomo network in Japan is conducting a planned maintenance from 22 April 2026 at 08:00 PDT until 22 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
Posted on Apr 01, 2026 - 03:50 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `22`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 April 2026 at 13:00 PDT until 22 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

United States and Canada Twilio SMS Maintenance Apr `22`, `2026` `20:00` - Apr `23`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `22`, `2026` `21:00` - Apr `23`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 22 April 2026 at 21:00 PDT until 23 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:59 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `27`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `29`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 April 2026 at 13:00 PDT until 29 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:43 PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:34 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 8, 2026

No incidents reported today.

Apr 7, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:30 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 07 April 2026 at 14:30 PDT until 07 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 7, 12:14 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 7, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:00 PDT

Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 07 April 2026 at 14:00 PDT until 07 April 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 7, 10:41 PDT

SMS Delivery Delays from Twilio to Vodafone Egypt

Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Egypt is operating normally.
Apr 7, 14:23 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 7, 12:58 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 10:56 PDT

Monitoring - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 10:55 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 09:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 09:22 PDT

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Brazil is operating normally.
Apr 7, 13:58 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 11:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 7, 10:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 08:35 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 07:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 07:27 PDT

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.
Apr 7, 13:05 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 10:58 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 10:15 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 09:40 PDT

Programmable Messaging API Affected

Resolved - Twilio Programmable Messaging API was degraded for 40 seconds between 6:37:10 and 6:37:50 Pacific Time on April 7, 2026. During this period of time customers may have experienced elevated rate of HTTP 500s from the send message API response. The issue has now been resolved.
Apr 7, 12:21 PDT

SMS Delivery Failures from Twilio to Etisalat Egypt

Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
Apr 7, 05:15 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 03:15 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 01:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 00:06 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 06 April 2026 at 19:00 PDT until 07 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 2, 16:50 PDT

Apr 6, 2026

Chile SMS Carrier Maintenance - Entel

Completed - The scheduled maintenance has been completed.
Apr 6, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:30 PDT

Scheduled - The Entel network in Chile is conducting a planned maintenance from 06 April 2026 at 21:30 PDT until 06 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 6, 17:30 PDT

SMS Delivery Delays from Twilio to Lycamobile Germany

Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in Germany is operating normally.
Apr 6, 18:48 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 16:31 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 16:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 15:52 PDT

Russia SMS Carrier Maintenance - Bee Line

Completed - The scheduled maintenance has been completed.
Apr 6, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:00 PDT

Scheduled - The Bee Line network in Russia is conducting a planned maintenance from 06 April 2026 at 14:00 PDT until 06 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bee Line Russia handsets.
Apr 3, 04:45 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to WOM Colombia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia is operating normally.
Apr 6, 17:36 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 15:38 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 15:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 15:01 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 6, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 06 April 2026 at 13:00 PDT until 06 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:39 PDT

SMS Delivery Delays from Twilio to Mir Telecom and Tattelecom Russia

Resolved - The incident has been resolved and SMS delivery from Twilio to Mir Telecom and Tattelecom network subscribers in Russia is operating normally.
Apr 6, 15:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mir Telecom & Tattelecom in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 13:52 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Mir Telecom and Tattelecom network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 13:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Mir Telecom and Tattelecom network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 13:29 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 6, 13:26 PDT

Indonesia SMS Carrier Maintenance - Telkomsel

Completed - The scheduled maintenance has been completed.
Apr 6, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 PDT

Scheduled - The Telkomsel network in Indonesia is conducting a planned maintenance from 06 April 2026 at 10:00 PDT until 06 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telkomsel Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 5, 21:58 PDT

Japan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:01 PDT

Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 06 April 2026 at 06:00 PDT until 06 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Apr 4, 17:31 PDT

Japan SMS Carrier Maintenance - Rakuten

Completed - The scheduled maintenance has been completed.
Apr 6, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:00 PDT

Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 06 April 2026 at 06:00 PDT until 06 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Apr 2, 23:36 PDT

SMS Delivery Delays from Twilio to Telenor Pakistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Telenor network subscribers in Pakistan is operating normally
Apr 6, 10:40 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 08:42 PDT

Investigating - We are experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 07:09 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 6, 04:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 02:47 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 6, 02:17 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 05 April 2026 at 19:00 PDT until 06 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 2, 16:50 PDT

Apr 5, 2026

Apr 4, 2026

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

Resolved - We are no longer experiencing SMS delivery failures to from network subscribers to a subset of Twilio Israel Phone Numbers. This incident has been resolved.
Apr 4, 21:29 PDT

Monitoring - We are observing successful SMS delivery from network subscribers to a subset of Twilio Israel Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2X hours or as soon as more information becomes available.
Apr 4, 19:55 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team continue investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 4, 17:44 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 4, 16:44 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 4, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 13:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 April 2026 at 13:15 PDT until 04 April 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Apr 2, 03:14 PDT

Sms Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. This incident has been resolved.
Apr 4, 04:53 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 4, 03:59 PDT

Apr 3, 2026

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.
Apr 3, 19:58 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 17:46 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 3, 15:54 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 14:42 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 3, 14:26 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 3, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 03 April 2026 at 14:00 PDT until 03 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 30, 05:38 PDT

United States SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 03 April 2026 at 01:00 PDT until 03 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Mar 18, 01:50 PDT

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. This incident has been resolved.
Apr 3, 01:00 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 23:00 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange and Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
Apr 2, 16:13 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 04:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 1, 16:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 1, 00:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 31, 16:16 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 12:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:14 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:13 PDT

Apr 2, 2026

SMS Delivery Delays and Failure from Twilio to Ufone Pakistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Ufone network subscribers in Pakistan is operating normally.
Apr 2, 18:35 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 16:37 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failure from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 2, 13:50 PDT

Update - Twilio customers may be experiencing my be still having SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 2, 09:49 PDT

Update - Twilio customers may be experiencing my be still having SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 07:31 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 06:39 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 2, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:00 PDT

Scheduled - The Tele2 network in Kazakhstan is conducting an emergency maintenance from 02 April 2026 at 15:00 PDT until 02 April 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 13:15 PDT

SMS Delivery Delays from Twilio to Orange Cameroon

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Apr 2, 17:47 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 15:35 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 14:43 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 2, 16:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:30 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 April 2026 at 14:30 PDT until 02 April 2026 at 16:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 2, 08:13 PDT

Indonesia SMS Carrier Maintenance - Indosat

Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 09:00 PDT

Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 02 April 2026 at 09:00 PDT until 02 April 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 1, 23:35 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to ETMTN Ethiopia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to ETMTN network subscribers in Ethiopia. This incident has been resolved.
Apr 2, 08:54 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to ETMTN network subscribers in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 2, 07:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to ETMTN network subscribers in Ethiopia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 2, 05:40 PDT

SMS Delivery Delays and Failures to Orange Network in Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Egypt. This incident has been resolved.
Apr 2, 06:38 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 1, 21:24 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 1, 13:29 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 09:29 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 07:44 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 06:50 PDT

SMS Delivery Delays to Orange network in France via a subset of Twilio numbers

Resolved - Twilio Messaging was degraded for ~50 minutes between 10:05 and 10:58 UTC on 04/02/2026. During this period of time customers may have experienced Delivery Delays to Orange network in France. The issue has now been resolved.
Apr 2, 06:24 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 19:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 11:33 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 01 April 2026 at 19:00 PDT until 02 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 31, 07:52 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:01 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 02 April 2026 at 01:00 PDT until 02 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile, AT&T and Verizon United States handsets via United States short codes.
Mar 19, 16:41 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Apr 2, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 01 April 2026 at 21:00 PDT until 02 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Mar 26, 22:34 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 PDT

Scheduled - Our service partner is conducting a planned maintenance from 01 April 2026 at 22:00 PDT until 02 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Line Type Intelligence [Twilio API]
Mar 27, 07:20 PDT

SMS Delivery Delays and Failures from Twilio to Claro Brazil

Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. This incident has been resolved.
Apr 2, 01:38 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 23:40 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 21:47 PDT

Update - We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 1, 15:14 PDT

Update - We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 11:14 PDT

Update - We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 09:14 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 08:18 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 PDT

Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 01 April 2026 at 23:00 PDT until 02 April 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 30, 05:50 PDT

United States and Canada Twilio SMS Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 01 April 2026 at 20:00 PDT until 02 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Mar 12, 00:29 PDT

Apr 1, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 1, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 01 April 2026 at 21:30 PDT until 01 April 2026 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 27, 05:12 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 1, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 01 April 2026 at 13:00 PDT until 01 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:26 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Apr 1, 15:15 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 1, 06:57 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 01:20 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 23:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 22:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 21:36 PDT

Indonesia SMS Carrier Maintenance - Telkomsel

Completed - The scheduled maintenance has been completed.
Apr 1, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:00 PDT

Scheduled - The Telkomsel network in Indonesia is conducting a planned maintenance from 01 April 2026 at 10:00 PDT until 01 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telkomsel Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 1, 05:30 PDT

Singapore SMS Carrier Maintenance - M1

Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 PDT

Scheduled - The M1 network in Singapore is conducting a planned maintenance from 01 April 2026 at 11:00 PDT until 01 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets.
Mar 30, 07:32 PDT

Intelligent Alerts unavailable

Resolved - The issue with alerts has been resolved, and the service is functioning normally at this time.
Apr 1, 09:11 PDT

Monitoring - We are currently seeing recovery for Intelligent Alerts. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 1, 08:48 PDT

Update - Twilio customers that are currently subscribed for Intelligent Alerts will not be notified on the latest alerts. We are currently restoring the data in our system and Intelligent Alerts should be available within 30 minutes.
Apr 1, 08:27 PDT

Investigating - Our monitoring systems have detected a potential issue with alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 1, 08:13 PDT

United States SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 31 March 2026 at 21:00 PDT until 01 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Mar 23, 07:47 PDT

Mar 31, 2026

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in Italy

Resolved - We are no longer experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. This incident has been resolved.
Mar 31, 23:16 PDT

Update - We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to subscribers across multiple networks in Italy. We will continue monitoring the service for an additional 2 hours to ensure full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 21:13 PDT

Monitoring - We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 19:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 15:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 13:01 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 12:01 PDT

Chile SMS Carrier Maintenance - Entel

Completed - The scheduled maintenance has been completed.
Mar 31, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:30 PDT

Scheduled - The Entel network in Chile is conducting a planned maintenance from 31 March 2026 at 21:30 PDT until 31 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 31, 20:34 PDT

SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia

Resolved - The incident has been resolved, and SMS delivery from the Twilio to Tunisie Telecom network subscribers in Tunisia is operating normally.
Mar 31, 21:25 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service for an additional 2 hours to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 18:52 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 16:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tunisie Telecom network subscribers in Tunisia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 15:53 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 31, 15:48 PDT

SMS Delivery Delays from Twilio to DST Brunei Darussalam

Resolved - We are no longer experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. This incident has been resolved.
Mar 31, 20:26 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to DST network subscribers in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 18:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 16:30 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 15:30 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Mar 31, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 14:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 30 March 2026 at 14:00 PDT until 31 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 26, 06:48 PDT

Delivery Failures on a Subset of Messages With Media

Resolved - Between 19:03 PM and 19:29 PM PT on March 30, an internal deployment caused a subset of messages with media to fail with Twilio error code 11200. The issue was promptly identified and the deployment was rolled back to restore normal service.
Mar 31, 14:00 PDT

Customers unable to onboard to Flex Classic

Resolved - Between 8:55 AM PT and 10:42 AM PT on 31 March 2026, customers were unable to onboard to Flex Classic. This issue has been resolved.
Mar 31, 10:55 PDT

Temporary Issues for WhatsApp Business Accounts onboarded on 25 March

Resolved - WhatsApp Business Accounts onboarded between 07:00 - 21:56 UTC were unable to receive inbound messages and delivery status updates for Self Signup Users.
Mar 31, 09:23 PDT

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia is operating normally.
Mar 31, 08:27 PDT

Update - We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 07:38 PDT

Monitoring - We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 05:40 PDT

Update - We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 30, 23:34 PDT

Update - We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 30, 19:16 PDT

Update - We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 30, 17:26 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 30, 16:25 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 30, 15:56 PDT

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

Resolved - The incident has been resolved and SMS from Twilio to Orange/Sonatel network subscribers in Senegal is operating normally.
Mar 31, 07:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 31, 06:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 30, 14:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 30, 06:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 30, 02:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 30, 00:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 23:55 PDT

SMS Delivery Failures from Twilio to Claro Chile

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Chile is operating normally.
Mar 31, 05:08 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 04:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 02:33 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 30 March 2026 at 19:00 PDT until 31 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 27, 12:46 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 PDT

Update - A subset of small networks in the US are conducting a planned maintenance from 31 March 2026 at 02:00 PDT until 31 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Mar 18, 07:44 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 31 March 2026 at 02:00 PDT until 31 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Mar 18, 07:38 PDT

SMS Delivery Delays from Twilio to Globe Philippines

Resolved - The incident has been resolved and SMS delivery from Twilio to Globe network subscribers in the Philippines is operating normally.
Mar 31, 03:19 PDT

Update - The incident has been resolved and SMS delivery from Twilio to Globe network subscribers in the Philippines is operating normally.
Mar 31, 03:18 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 02:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 01:13 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 31, 03:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 30 March 2026 at 21:00 PDT until 31 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
Mar 24, 12:00 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 31, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 30 March 2026 at 22:00 PDT until 31 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Mar 24, 04:23 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 31, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:02 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 31, 00:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 14:30 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 March 2026 at 14:30 PDT until 31 March 2026 at 00:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 27, 12:47 PDT

Mar 30, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Mar 30, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 March 2026 at 21:30 PDT until 30 March 2026 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 24, 04:19 PDT

Ireland SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Mar 30, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 14:01 PDT

Scheduled - The Three network in Ireland is conducting a planned maintenance from 30 March 2026 at 14:00 PDT until 30 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets when sending via long codes and short codes.
Mar 20, 14:51 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Mar 30, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 March 2026 at 18:00 PDT until 30 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 27, 07:22 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 30, 19:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 13:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 March 2026 at 13:15 PDT until 30 March 2026 at 19:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 30, 07:03 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Mar 30, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 March 2026 at 12:00 PST until 30 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 March 2026 at 12:00 PST until 02 March 2026 at 16:00 PST

04 March 2026 at 12:00 PST until 04 March 2026 at 16:00 PST

11 March 2026 at 13:00 PDT until 11 March 2026 at 17:00 PDT

16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT

18 March 2026 at 13:00 PDT until 18 March 2026 at 17:00 PDT

23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT

25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT

30 March 2026 at 13:00 PDT until 30 March 2026 at 17:00 PDT
Feb 27, 06:56 PST

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the SMS Delivery Failures in Mongolia issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 30, 16:49 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures in Mongolia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 30, 15:30 PDT

Singapore SMS Carrier Maintenance - M1

Completed - The scheduled maintenance has been completed.
Mar 30, 14:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 11:00 PDT

Scheduled - The M1 network in Singapore is conducting a planned maintenance from 30 March 2026 at 11:00 PDT until 30 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 30, 07:19 PDT

SMS Delivery Delays from Twilio to MTS Uzbekistan

Resolved - We are no longer experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. This incident has been resolved.
Mar 30, 10:50 PDT

Update - We are observing recovery in SMS delivery delays from Twilio to MTS network subscribers in Uzbekista. We will continue monitoring the service tao ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 30, 10:15 PDT

Monitoring - We are observing recovery in SMS delivery delays from Twilio to MTS network subscribers in Uzbekista. We will continue monitoring the service tao ensure a full recovery. We will provide another update in [2 hours] or as soon as more information becomes available.
Mar 30, 06:21 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 30, 03:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 30, 01:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 30, 00:11 PDT

SMS Delivery Delays from Twilio to Softbank Japan

Resolved - The incident has been resolved and SMS delivery from Twilio to Softbank network subscribers in Japan is operating normally.
Mar 30, 09:01 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Softbank network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 30, 07:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 30, 05:20 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 30, 04:20 PDT

Flex Insights – Playback Failing for External Recordings

Resolved - Issue with Flex Insights - Playback failing for external recordings has been resolved and Flex is operating normally at this time.
Mar 30, 07:36 PDT

Monitoring - Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 30, 07:04 PDT

Identified - Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 30, 06:47 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 30 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 27, 12:47 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 30 March 2026 at 01:00 PDT until 30 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Mar 12, 12:40 PDT

Mar 29, 2026

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 29 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
Mar 9, 07:07 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 29, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 March 2026 at 13:00 PDT until 29 March 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 27, 15:16 PDT

Russia SMS Carrier Maintenance - MTT

Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:59 PDT

Scheduled - The MTT network in Russia is conducting a planned maintenance from 29 March 2026 at 13:59 PDT until 29 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Mar 5, 07:03 PST

SMS Delivery Delays and Failures from Twilio to Vietnamobile Vietnam

Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. This incident has been resolved.
Mar 29, 09:31 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Vietnamobile network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 07:55 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 29, 01:41 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
Mar 28, 23:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 4hours or as soon as more information becomes available.
Mar 28, 21:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 2hours or as soon as more information becomes available.
Mar 28, 19:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 18:59 PDT

SMS Delivery Delays to TeleTalk in Bangladesh

Resolved - The incident has been resolved and SMS delivery from Twilio to TeleTalk network subscribers in Bangladesh is operating normally.
Mar 29, 08:42 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to TeleTalk in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 07:42 PDT

Update - We are experiencing SMS delivery delays when sending messages to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 29, 05:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 04:43 PDT

Mar 28, 2026

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. This incident has been resolved.
Mar 28, 23:46 PDT

Monitoring - We are observing recovery in SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
Mar 28, 23:24 PDT

Update - We are observing recovery in SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
Mar 28, 20:48 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2hours or as soon as more information becomes available.
Mar 28, 18:46 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 17:46 PDT

Twilio Flex Plugins Database in US1 region - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 21:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 19:45 PDT

Scheduled - We are upgrading the Flex Plugins database in the US1 region. This requires additional preparation and validation steps, which is why the overall maintenance window is longer. The actual database cut-over will take approximately 2 minutes.

Customer Impact: During the switchover, the following operations may fail and may return 5xx errors for up to 2 minutes: Plugin management actions such as create, update, install, uninstall
Plugin rendering: fetching/serving plugins

Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.

Contingency Plan: If any issues are detected, we will immediately roll back the changes. A rollback, if triggered, may result in an additional ~5 minutes of downtime.
Mar 15, 23:25 PDT

India SMS Carrier Maintenance - Idea Cellular

Completed - The scheduled maintenance has been completed.
Mar 28, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 11:30 PDT

Scheduled - The Idea Cellular network in India is conducting a planned maintenance from 28 March 2026 at 11:30 PDT until 28 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Idea Cellular India handsets.
Mar 20, 07:46 PDT

SMS Delivery Delays from Twilio to Orange Cameroon

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Mar 28, 08:39 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 05:36 PDT

Update - Twilio customers may continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 03:34 PDT

Update - Twilio customers may continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 01:34 PDT

Functions & Assets API - maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 PDT

Scheduled - We're conducting a planned maintenance starting in US1, between 12:00 am and 8:00 am Pacific Time 03/28/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 19, 10:22 PDT

Mar 27, 2026

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

Resolved - We are no longer experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. This incident has been resolved.
Mar 27, 17:33 PDT

Monitoring - We are observing recovery in SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 15:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 13:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 12:06 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 11:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 10:49 PDT

Voice Call Failures from Network Subscribers to Twilio Spain Phone Numbers

Resolved - The issue affecting voice calls from network subscribers to Twilio Spain Phone Numbers has been resolved, and the service is functioning normally at this time.
Mar 27, 09:54 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 07:54 PDT

Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 05:54 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 01:56 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 00:04 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 23:18 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Spain Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 22:53 PDT

Errors While Sending 'Auto Recharge Successful' Emails After Successful Recharge

Resolved - The issue preventing 'Auto Recharge Successful' emails from sending has been resolved and Auto Recharge emails are operating normally at this time.
Mar 27, 09:31 PDT

Monitoring - 'Auto Recharge Successful' emails are now operating/sending normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 27, 09:01 PDT

Update - Our engineers have identified an issue affecting 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 08:15 PDT

Identified - Our engineers have identified the issue 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 07:15 PDT

Investigating - Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 27, 07:07 PDT

Functions & Assets API - maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 PDT

Scheduled - We're conducting a planned maintenance starting in IE1, between 12:00 am and 8:00 am Pacific Time 03/27/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 19, 10:21 PDT

Issues When Attempting to Update Whatsapp Profiles via API and Console for a Subset of Users

Resolved - WhatsApp Business Profile management performance issues have been resolved and the WhatsApp Messaging Channel is operating normally at this time.
Mar 27, 07:19 PDT

Monitoring - WhatsApp Business Profile management is now operating normally and we are no longer seeing performance issues. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 27, 06:49 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 16 hours or as soon as more information becomes available.
Mar 27, 00:45 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 8 hours or as soon as more information becomes available.
Mar 26, 16:57 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 4 hours or as soon as more information becomes available.
Mar 26, 13:32 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 2 hours or as soon as more information becomes available.
Mar 26, 11:59 PDT

Investigating - Performance issues have been reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 1 hour or as soon as more information becomes available.
Mar 26, 11:11 PDT

Elevated API Latency in Programmable Messaging

Resolved - Twilio Programmable Messaging API was partially degraded for 3 minutes between 04:52 and 04:54 Pacific Time on 03/27/2026. During this period of time customers may have experienced elevated latency in API response time. The issue has now been resolved.
Mar 27, 05:22 PDT

Mar 26, 2026

Mar 25, 2026

No incidents reported.

Related

Scheduled Maintenance

France SMS Carrier Partner Maintenance Apr 8, 2026 13:00-16:00 PDT

France Voice Carrier Partner Maintenance - LEGOS Apr 8, 2026 13:00-16:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 8, 2026 13:00-17:00 PDT

France SMS Carrier Maintenance - LEGOS Apr 8, 2026 13:00-16:00 PDT

United Kingdom SMS Carrier Maintenance - Virgin Apr 8, 2026 13:00-19:00 PDT

Russia SMS Carrier Maintenance - Beeline Apr 8, 2026 14:00-15:00 PDT

Spain SMS Carrier Maintenance - Telefonica Apr 8, 2026 16:00-21:00 PDT

United States and Canada Twilio SMS Maintenance Apr 8, 2026 20:00 - Apr 9, 2026 00:00 PDT

United States MMS Carrier Maintenance - T-Mobile Apr 8, 2026 20:00 - Apr 9, 2026 04:00 PDT

United States SMS Carrier Maintenance - Verizon Apr 8, 2026 21:00 - Apr 9, 2026 02:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 8, 2026 21:00-22:30 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Apr 8, 2026 22:00 - Apr 9, 2026 03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 8, 2026 22:00 - Apr 9, 2026 03:00 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Apr 8, 2026 23:00 - Apr 9, 2026 04:00 PDT

Japan SMS Carrier Partner Maintenance Apr 9, 2026 06:00-13:00 PDT

Japan SMS Carrier Maintenance - Rakuten Apr 9, 2026 06:00-13:00 PDT

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr 9, 2026 14:00-20:00 PDT

United States MMS Carrier Maintenance - T-Mobile Apr 9, 2026 20:00 - Apr 10, 2026 04:00 PDT

Planned Maintenance for Flex Insights Historical Reporting Apr 11, 2026 00:00-06:00 PDT

South Sudan SMS Carrier Maintenance - MTN Apr 11, 2026 16:00-22:00 PDT

South Sudan SMS Carrier Partner Maintenance Apr 11, 2026 16:00-22:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 13, 2026 13:00-17:00 PDT

Peru SMS Carrier Partner Maintenance Apr 13, 2026 19:00-21:00 PDT

France SMS Carrier Partner Maintenance Apr 15, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 15, 2026 13:00-17:00 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile Apr 15, 2026 14:30-19:00 PDT

United States and Canada Twilio SMS Maintenance Apr 15, 2026 20:00 - Apr 16, 2026 00:00 PDT

Australia Voice Carrier Partner Maintenance Apr 16, 2026 04:00-09:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Apr 16, 2026 15:00-21:00 PDT

United Kingdom SMS Carrier Maintenance - BT OnePhone Apr 16, 2026 15:00-21:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 20, 2026 13:00-17:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 20, 2026 21:00 - Apr 21, 2026 02:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 21, 2026 21:00 - Apr 22, 2026 02:00 PDT

Japan SMS Carrier Maintenance - NTT docomo Apr 22, 2026 08:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 22, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS Maintenance Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 22, 2026 21:00 - Apr 23, 2026 02:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 27, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 29, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

Past Incidents

France SMS Carrier Partner Maintenance Apr `8`, `2026` `13:00`-`16:00` PDT

France Voice Carrier Partner Maintenance - LEGOS Apr `8`, `2026` `13:00`-`16:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `8`, `2026` `13:00`-`17:00` PDT

France SMS Carrier Maintenance - LEGOS Apr `8`, `2026` `13:00`-`16:00` PDT

United Kingdom SMS Carrier Maintenance - Virgin Apr `8`, `2026` `13:00`-`19:00` PDT

Russia SMS Carrier Maintenance - Beeline Apr `8`, `2026` `14:00`-`15:00` PDT

Spain SMS Carrier Maintenance - Telefonica Apr `8`, `2026` `16:00`-`21:00` PDT

United States and Canada Twilio SMS Maintenance Apr `8`, `2026` `20:00` - Apr `9`, `2026` `00:00` PDT

United States MMS Carrier Maintenance - T-Mobile Apr `8`, `2026` `20:00` - Apr `9`, `2026` `04:00` PDT

United States SMS Carrier Maintenance - Verizon Apr `8`, `2026` `21:00` - Apr `9`, `2026` `02:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `8`, `2026` `21:00`-`22:30` PDT

United States SMS Carrier Maintenance - US Cellular Corp. Apr `8`, `2026` `22:00` - Apr `9`, `2026` `03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Apr `8`, `2026` `22:00` - Apr `9`, `2026` `03:00` PDT

United States SMS Carrier Maintenance - US Cellular Corp. Apr `8`, `2026` `23:00` - Apr `9`, `2026` `04:00` PDT

Japan SMS Carrier Partner Maintenance Apr `9`, `2026` `06:00`-`13:00` PDT

Japan SMS Carrier Maintenance - Rakuten Apr `9`, `2026` `06:00`-`13:00` PDT

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr `9`, `2026` `14:00`-`20:00` PDT

United States MMS Carrier Maintenance - T-Mobile Apr `9`, `2026` `20:00` - Apr `10`, `2026` `04:00` PDT

Planned Maintenance for Flex Insights Historical Reporting Apr `11`, `2026` `00:00`-`06:00` PDT

South Sudan SMS Carrier Maintenance - MTN Apr `11`, `2026` `16:00`-`22:00` PDT

South Sudan SMS Carrier Partner Maintenance Apr `11`, `2026` `16:00`-`22:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `13`, `2026` `13:00`-`17:00` PDT

Peru SMS Carrier Partner Maintenance Apr `13`, `2026` `19:00`-`21:00` PDT

France SMS Carrier Partner Maintenance Apr `15`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `15`, `2026` `13:00`-`17:00` PDT

Czech Republic SMS Carrier Maintenance - T-Mobile Apr `15`, `2026` `14:30`-`19:00` PDT

United States and Canada Twilio SMS Maintenance Apr `15`, `2026` `20:00` - Apr `16`, `2026` `00:00` PDT

Australia Voice Carrier Partner Maintenance Apr `16`, `2026` `04:00`-`09:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Apr `16`, `2026` `15:00`-`21:00` PDT

United Kingdom SMS Carrier Maintenance - BT OnePhone Apr `16`, `2026` `15:00`-`21:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `20`, `2026` `13:00`-`17:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `20`, `2026` `21:00` - Apr `21`, `2026` `02:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `21`, `2026` `21:00` - Apr `22`, `2026` `02:00` PDT

Japan SMS Carrier Maintenance - NTT docomo Apr `22`, `2026` `08:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `22`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS Maintenance Apr `22`, `2026` `20:00` - Apr `23`, `2026` `00:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `22`, `2026` `21:00` - Apr `23`, `2026` `02:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `27`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `29`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT