Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 21, 2024 - 03:00 PDT
      Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 21 May 2024 at 03:00 PDT until 21 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
      May 21, 2024 03:00-04:00 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 21, 2024 - 02:22 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 20, 2024 - 10:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 20, 2024 - 02:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 19, 2024 - 22:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 2024 - 20:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 2024 - 19:32 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Tanzania: TTCL, Viettel
      - Mozambique: Vodacom
      - Mali: Telecel
      - Somalia: Hormuud Telecom
      - Guinea: Celcom

      We expect to provide another update in 24 hours or as soon as more information becomes available.

      May 20, 2024 - 23:14 PDT
      Update - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected country.

      The following countries and respective network operators are impacted:
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL, Viettel

      We’re seeing recovery for these countries:
      - Uganda: MTN

      We expect to provide another update in 24 hours or as soon as more information becomes available.

      May 20, 2024 - 08:04 PDT
      Update - We continue to experience SMS delivery delays and failures to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents. The following countries and respective network operators are impacted:

      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Uganda: MTN
      - Tanzania: TTCL, Viettel

      We’re seeing recovery for these countries:

      - Congo: Africell

      We expect to provide another update in 24 hours or as soon as more information becomes available.

      May 19, 2024 - 09:26 PDT
      Update - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents for each affected country. The following countries and respective network operators are impacted:

      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Uganda: MTN
      - Tanzania: TTCL, Viettel

      We’re seeing recovery for these countries:

      - Congo: Africell

      We expect to provide another update in 16 hours or as soon as more information becomes available.

      May 18, 2024 - 17:26 PDT
      Update - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents for each affected country. The following countries and respective network operators are impacted:

      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Uganda: MTN
      - Tanzania: TTCL, Viettel

      We’re seeing recovery for these countries:

      - Congo: Africell

      We expect to provide another update in 8 hours or as soon as more information becomes available.

      May 18, 2024 - 09:26 PDT
      Update - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents in each affected country. We expect to provide another update in 8 hours or as soon as more information becomes available.

      The following countries and respective network operators are impacted:

      - Congo: Africell
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL

      We’re seeing recovery for these countries:

      - Burundi: Viettel
      - Zambia: MTN

      May 18, 2024 - 07:11 PDT
      Update - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents in each affected country. We expect to provide another update in 4 hours or as soon as more information becomes available.

      The following countries and respective network operators are impacted:

      - Congo: Africell
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL

      We’re seeing recovery for these countries:

      - Burundi: Viettel
      - Zambia: MTN

      May 18, 2024 - 03:10 PDT
      Update - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents in each affected country. We expect to provide another update in 2 hours or as soon as more information becomes available.

      The following countries and respective network operators are impacted:

      - Congo: Africell
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL

      We’re seeing recovery for these countries:

      - Burundi: Viettel
      - Zambia: MTN

      May 18, 2024 - 01:15 PDT
      Investigating - We are continuing to experience SMS delivery delays to multiple networks and countries in Africa. Our engineers are working with our carrier partners to resolve the incidents in each affected country. We expect to provide another update in 1 hour or as soon as more information becomes available.

      The following countries and respective network operators are impacted:

      - Congo: Africell
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL

      We’re seeing recovery for these countries:

      - Burundi: Viettel
      - Zambia: MTN

      May 18, 2024 - 00:19 PDT
      Monitoring - We are observing successful SMS delivery to Multiple Networks and Countries in Africa. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 17, 2024 - 22:29 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Congo: Africell
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL
      - Zambia: MTN

      We're seeing recovery for these countries:
      - Burundi: Viettel

      May 17, 2024 - 16:27 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Burundi: Viettel
      - Guinea: MTN, Celcom
      - Mozambique: Vodacom
      - Tanzania: TTCL
      - Zambia: MTN

      We're seeing recovery for these countries:
      - Gabon: Airtel
      - Malawi: TNM
      - Uganda: Smart

      We will provide an update in 24 hours or as soon as more information becomes available.

      May 16, 2024 - 16:29 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Burundi: Viettel
      - Gabon: Airtel
      - Guinea: MTN, Celcom
      - Malawi: TNM
      - Mozambique: Vodacom
      - Uganda: Smart
      - Zambia: MTN

      We're seeing recovery for these countries:
      - Algeria: Mobilis
      - Egypt: Etisalat

      We will provide an update in 24 hours or as soon as more information becomes available.

      May 16, 2024 - 08:05 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Algeria: Mobilis
      - Burundi: Viettel
      - Egypt: Etisalat
      - Gabon: Airtel
      - Guinea: MTN, Celcom
      - Malawi: TNM
      - Mozambique: Vodacom
      - Uganda: Smart
      - Zambia: MTN

      We're seeing recovery for these countries:
      - Tanzania: Vodacom, TTCL
      - Zimbabwe: Econet

      We will provide an update in 24 hours or as soon as more information becomes available.

      May 15, 2024 - 23:43 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Algeria: Mobilis
      - Burundi: Viettel
      - Egypt: Etisalat
      - Gabon: Airtel
      - Guinea: MTN, Celcom
      - Malawi: TNM
      - Mozambique: Vodacom
      - Tanzania: Vodacom, TTCL
      - Uganda: Smart
      - Zambia: MTN
      - Zimbabwe: Econet

      We will provide an update in 16 hours or as soon as more information becomes available.

      May 15, 2024 - 12:47 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa.
      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Tanzania: Viettel, TTCL
      - Algeria: Mobilis
      - Ivory Coast: MTN
      - Guinea: Celcom
      - Burundi: Viettel
      - Libya: Al Madar

      We will provide an update in 16 hours or as soon as more information becomes available.

      May 15, 2024 - 09:13 PDT
      Update - We are continuing to experience SMS delivery delays to Multiple Networks and Countries in Africa.
      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:
      - Tanzania: Viettel, TTCL
      - Algeria: Mobilis
      - Ivory Coast: MTN
      - Guinea: Celcom
      - Burundi: Viettel
      - Libya: Al Madar

      We will provide an update in 8 hours or as soon as more information becomes available.

      May 15, 2024 - 01:27 PDT
      Update - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa.
      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:
      - Tanzania: Viettel, TTCL
      - Algeria: Mobilis
      - Ivory Coast: MTN
      - Guinea: Celcom
      - Burundi: Viettel
      - Libya: Al Madar

      The other African countries previously on the list has recovered. We will provide an update in 4 hour or as soon as more information becomes available.

      May 14, 2024 - 21:27 PDT
      Update - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. We’re consolidating the following StatusPage posts:

      - https://status.twilio.com/incidents/sl3604fh5y9m
      - https://status.twilio.com/incidents/xkcftt6qq288
      - https://status.twilio.com/incidents/71llhjd20ydw
      - https://status.twilio.com/incidents/gpfqptn1p2tr
      - https://status.twilio.com/incidents/mrcx76lgqbg0

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Nigeria: 9mobile
      - Tanzania: Viettel, TTCL
      - South Africa: Rain
      - Kenya: Telkom
      - Uganda: Smart
      - Algeria: Mobilis
      - Mozambique: Movitel, Vodacom, MCEl
      - Ivory Coast: MTN
      - Niger: Orange
      - Mali: Orange
      - Burkina Faso: Orange
      - Malawi: Airtel
      - Senegal: Expresso
      - Guinea: Celcom
      - Burundi: Viettel, Telecel
      - Libya: Al Madar
      - Gabon: Airtel
      - Seychelles: Airtel

      We will provide an update in 4 hour or as soon as more information becomes available.

      May 14, 2024 - 20:44 PDT
      Update - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. We’re consolidating the following StatusPage posts:

      - https://status.twilio.com/incidents/sl3604fh5y9m
      - https://status.twilio.com/incidents/xkcftt6qq288
      - https://status.twilio.com/incidents/71llhjd20ydw
      - https://status.twilio.com/incidents/gpfqptn1p2tr
      - https://status.twilio.com/incidents/mrcx76lgqbg0

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Nigeria: 9mobile
      - Tanzania: Viettel, TTCL
      - South Africa: Rain
      - Kenya: Telkom
      - Uganda: Smart
      - Algeria: Mobilis
      - Mozambique: Movitel, Vodacom, MCEl
      - Ivory Coast: MTN
      - Niger: Orange
      - Mali: Orange
      - Burkina Faso: Orange
      - Malawi: Airtel
      - Senegal: Expresso
      - Guinea: Celcom
      - Burundi: Viettel, Telecel
      - Libya: Al Madar
      - Gabon: Airtel
      - Seychelles: Airtel

      We will provide an update in 2 hour or as soon as more information becomes available.

      May 14, 2024 - 18:56 PDT
      Update - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. We’re consolidating the following StatusPage posts:

      - https://status.twilio.com/incidents/sl3604fh5y9m
      - https://status.twilio.com/incidents/xkcftt6qq288
      - https://status.twilio.com/incidents/71llhjd20ydw
      - https://status.twilio.com/incidents/gpfqptn1p2tr
      - https://status.twilio.com/incidents/mrcx76lgqbg0

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Nigeria: 9mobile
      - Tanzania: Viettel, TTCL
      - South Africa: Rain
      - Kenya: Telkom
      - Uganda: Smart
      - Algeria: Mobilis
      - Mozambique: Movitel, Vodacom, MCEl
      - Ivory Coast: MTN
      - Niger: Orange
      - Mali: Orange
      - Burkina Faso: Orange
      - Malawi: Airtel
      - Senegal: Expresso
      - Guinea: Celcom
      - Burundi: Viettel, Telecel
      - Libya: Al Madar
      - Gabon: Airtel
      - Seychelles: Airtel

      We will provide an update in 1 hour or as soon as more information becomes available.

      May 14, 2024 - 17:58 PDT
      Investigating - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. We will provide an update in 1 hour or as soon as more information becomes available.
      May 14, 2024 - 17:35 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 20, 2024 - 19:04 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 19, 2024 - 19:08 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 19, 2024 - 03:21 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 18, 2024 - 19:33 PDT
      Update - We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 18, 2024 - 15:33 PDT
      Update - We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 2024 - 13:34 PDT
      Investigating - We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 2024 - 12:34 PDT
      Update - We are observing recovery in SMS delivery report delays to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
      May 20, 2024 - 08:33 PDT
      Update - We are observing recovery in SMS delivery report delays to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 2024 - 06:38 PDT
      Monitoring - We are observing recovery in SMS Delivery Report Delays to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
      May 19, 2024 - 06:37 PDT
      Update - We continue to experience SMS delivery report delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 2024 - 04:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 2024 - 03:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 2024 - 13:00 PDT
      Scheduled - Our Voice carrier partner in Germany and France is conducting a series of planned maintenances from 13 May 2024 at 13:00 PDT until 23 May 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from France phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      13 May 2024 at 13:00 PDT until 13 May 2024 at 19:00 PDT

      15 May 2024 at 13:00 PDT until 15 May 2024 at 19:00 PDT

      21 May 2024 at 13:00 PDT until 21 May 2024 at 19:00 PDT

      23 May 2024 at 13:00 PDT until 23 May 2024 at 19:00 PDT

      May 13, 2024 13:00 - May 23, 2024 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 06, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 06 May 2024 at 13:00 PDT until 29 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      06 May 2024 at 13:00 PDT until 06 May 2024 at 17:00 PDT

      08 May 2024 at 13:00 PDT until 08 May 2024 at 17:00 PDT

      13 May 2024 at 13:00 PDT until 13 May 2024 at 17:00 PDT

      15 May 2024 at 13:00 PDT until 15 May 2024 at 17:00 PDT

      20 May 2024 at 13:00 PDT until 20 May 2024 at 17:00 PDT

      22 May 2024 at 13:00 PDT until 22 May 2024 at 17:00 PDT

      27 May 2024 at 13:00 PDT until 27 May 2024 at 17:00 PDT

      29 May 2024 at 13:00 PDT until 29 May 2024 at 17:00 PDT

      May 6, 2024 13:00 - May 29, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Under Maintenance
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      The Megafon/Yota network in Russia is conducting a planned maintenance from 21 May 2024 at 13:00 PDT until 21 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon/Yota Russia handsets.
      Posted on May 17, 2024 - 17:27 PDT
      Our service partner is conducting a planned maintenance from 21 May 2024 at 14:00 PDT until 21 May 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: EE United Kingdom.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

      Posted on May 19, 2024 - 00:45 PDT
      Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 May 2024 at 14:15 PDT until 21 May 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      Posted on May 18, 2024 - 16:13 PDT
      US MMS Carrier Maintenance - T-Mobile May 21, 2024 19:00 - May 29, 2024 02:00 PDT
      The T-Mobile network in the US is conducting a series of planned maintenances from 21 May 2024 at 19:00 PDT until 29 May 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      21 May 2024 at 19:00 PDT until 22 May 2024 at 02:00 PDT

      28 May 2024 at 19:00 PDT until 29 May 2024 at 02:00 PDT

      Posted on May 20, 2024 - 16:04 PDT
      US SMS Carrier Maintenance - T-Mobile May 21, 2024 22:00 - May 22, 2024 04:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 21 May 2024 at 22:00 PDT until 22 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Posted on May 18, 2024 - 09:33 PDT
      Our Voice carrier partner in Australia is conducting a planned maintenance from 22 May 2024 at 05:00 PDT until 22 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Posted on May 13, 2024 - 06:16 PDT
      Russia SMS Carrier Maintenance - Beeline May 22, 2024 14:00-17:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 22 May 2024 at 14:00 PDT until 22 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on May 13, 2024 - 07:30 PDT
      US and Canada SMS and MMS Carrier partner Maintenance May 22, 2024 20:00 - May 23, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 22 May 2024 at 20:00 PDT until 23 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Apr 26, 2024 - 16:37 PDT
      Russia SMS Carrier Maintenance - MTS May 22, 2024 21:30-23:00 PDT
      The MTS network in Russia is conducting an emergency maintenance from 22 May 2024 at 21:30 PDT until 22 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Posted on May 20, 2024 - 15:21 PDT
      Canada Account Security Service Partner Maintenance May 23, 2024 23:00 - May 24, 2024 03:00 PDT
      Our service partner is conducting a planned maintenance from 23 May 2024 at 23:00 PDT until 24 May 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

      Posted on May 10, 2024 - 14:11 PDT
      Twilio Interconnect Maintenance (Japan) May 24, 2024 06:00-13:00 PDT
      Twilio is conducting planned maintenance from 24 May 06:00 until 24 May 13:00 PDT on the Twilio Network Exchange in Japan (JP1). During the maintenance window there could be intermittent impact to services with Interconnects in JP1.
      Posted on Apr 23, 2024 - 15:57 PDT
      Twilio Interconnect Maintenance (Japan) May 25, 2024 08:00-13:00 PDT
      Twilio is conducting planned maintenance from 25 May 08:00 until 25 May 13:00 PDT on the Twilio Network Exchange in Japan (JP1). During the maintenance window there could be intermittent impact to services with Interconnects in JP1.
      Posted on Apr 23, 2024 - 15:52 PDT
      Our Voice carrier partner in Australia is conducting a planned maintenance from 27 May 2024 at 05:00 PDT until 27 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Posted on May 16, 2024 - 23:30 PDT
      Our Voice carrier partner in Australia is conducting a planned maintenance from 29 May 2024 at 05:00 PDT until 29 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Posted on May 16, 2024 - 23:31 PDT
      US and Canada SMS and MMS Carrier partner Maintenance May 29, 2024 20:00 - May 30, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 29 May 2024 at 20:00 PDT until 30 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Apr 26, 2024 - 16:39 PDT
      Twilio Voice Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting a planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:05 PDT
      Twilio Interconnect Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Messaging Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Interconnect Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio Messaging Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:06 PDT
      Twilio Voice Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting a planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:06 PDT
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      May 21, 2024

      Unresolved incidents: New Zealand Voice Carrier Partner Maintenance, SMS Delivery Delays and Failures to Telesur Network in Suriname (746-02).

      May 20, 2024
      Completed - The scheduled maintenance has been completed.
      May 20, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 20, 15:00 PDT
      Scheduled - The Velcom A1, MTS and life networks in Belarus are conducting a planned maintenance from 20 May 2024 at 15:00 PDT until 20 May 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Velcom A1, MTS and life Belarus handsets.
      May 18, 05:21 PDT
      Completed - The scheduled maintenance has been completed.
      May 20, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 20, 14:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 20 May 2024 at 14:00 PDT until 20 May 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country:.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

      May 17, 01:00 PDT
      Completed - The scheduled maintenance has been completed.
      May 20, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 20, 11:31 PDT
      Scheduled - The Airtel network in Asia and Africa are conducting a planned maintenance from 20 May 2024 at 11:31 PDT until 20 May 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Airtel in Asia and Africa handsets.
      May 13, 12:48 PDT
      Resolved - Twilio Verify was degraded for 14 seconds between 12:03:26 and 12:03:40 Pacific Time on 05/20/2024. During this period of time customers may have experienced increased HTTP 500 errors when creating verifications to send OTP messages. The issue has now been resolved.
      May 20, 13:03 PDT
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to MTN Network in Zambia. This incident has been resolved.
      May 20, 09:52 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to MTN Network in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 07:54 PDT
      Update - We are continuing to experience SMS delivery delays and failures when sending messages to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 19, 19:56 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 19, 12:07 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue as soon as possible. We will provide another update in 4 hours or as soon as more information becomes available.
      May 19, 08:07 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 06:07 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to MTN Network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 05:15 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Megafon network in Tajikistan. This incident has been resolved.
      May 20, 08:29 PDT
      Update - We are observing successful SMS delivery to Tajikistan for Megafon network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 06:28 PDT
      Monitoring - We are observing successful SMS delivery to Tajikistan for Megafon network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 04:28 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Megafon in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 20, 03:33 PDT
      Resolved - The issue affecting inbound calls to a subset of Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.
      May 20, 08:17 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Denmark phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 06:18 PDT
      Update - We are still observing Inbound Call Failures to a subset of Twilio Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 20, 02:25 PDT
      Update - We are observing Inbound Call Failures to a subset of Twilio Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 00:27 PDT
      Investigating - We are observing Inbound Call Failures to a subset of Twilio Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 19, 23:29 PDT
      Completed - The scheduled maintenance has been completed.
      May 20, 06:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 20, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 20 May 2024 at 05:00 PDT until 20 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 9, 04:53 PDT
      May 19, 2024
      Resolved - Twilio Programmable SMS for short code numbers in the United States was degraded for degraded for 2 Hours 18 Minutes between 19:54 and 22:12 PM Pacific Time on 05/19/2024. During this period of time customers may have experienced SMS Delivery Delay from Subscribers to a Subset of Twilio shortcodes in the United States . The issue has now been resolved.
      May 19, 22:51 PDT
      Resolved - We are no longer observing SMS delivery delays when sending messages to Telesur network in Suriname. This incident has been resolved.
      May 19, 19:14 PDT
      Monitoring - We are observing a recovery in SMS delivery delays when sending messages to Telesur network in Suriname. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 17:16 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 18, 23:37 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 17, 23:37 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 17, 07:42 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 16, 23:45 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 16, 20:08 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 18:27 PDT
      Update - We are observing recovery in MMS delivery delays when sending messages to Telesur network in Suriname. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      May 16, 16:44 PDT
      Update - We are observing recovery in MMS delivery delays when sending messages to Telesur network in Suriname. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available
      May 16, 14:53 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to Telesur network in Suriname. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      May 16, 12:35 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. This is in reference to the Status page that was mistakenly marked as resolved: https://status.twilio.com/incidents/j1zgcfnnyp18
      May 15, 18:20 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. This is in reference to the Status page that was mistakenly marked as resolved: https://status.twilio.com/incidents/j1zgcfnnyp18
      May 14, 18:21 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US via a Subset of Shortcodes. This incident has been resolved.
      May 19, 15:41 PDT
      Monitoring - We are observing a recovery in SMS delivery delays when sending messages to Multiple Networks in the US via a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 13:54 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in the US via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 13:00 PDT
      May 18, 2024
      Completed - The scheduled maintenance has been completed.
      May 18, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 18:30 PDT
      Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 May 2024 at 18:30 PDT until 18 May 2024 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      May 13, 03:55 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. This incident has been resolved.
      May 18, 14:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. We apologize for the incorrect incident status shared in the previous post.
      May 18, 12:59 PDT
      Investigating - Upon further investigation, we have confirmed that Programming Messaging - SMS is not affected by the ongoing incident. We are actively monitoring the SMS delivery delays when sending messages to Telefonica O2 Network in Germany and will provide another update in 2 hours or as soon as possible.
      May 18, 12:53 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 12:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      May 18, 12:06 PDT
      Update - We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany but there has been a change implemented that has resolved the duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 16 hours or as soon as more information becomes available
      May 17, 17:37 PDT
      Update - We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany but there has been a change implemented that has resolved the duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 8 hours or as soon as more information becomes available.
      May 17, 09:10 PDT
      Update - We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany but there has been a change implemented that has resolved the duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 4 hours or as soon as more information becomes available.
      May 17, 05:16 PDT
      Update - We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany and duplicates are being received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 03:23 PDT
      Investigating - We are currently to observing SMS delivery delays when sending messages to Telefonica O2 Network in Germany and in addition duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 1 hour or as soon as more information becomes available.
      May 17, 02:34 PDT
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 01:43 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 23:48 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 16, 20:39 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 18:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 18:01 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 00:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 17, 23:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 17 May 2024 at 23:00 PDT until 18 May 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
      May 17, 12:10 PDT
      May 17, 2024
      Resolved - We have fully investigated the demo URL for SMS and Voice functionality issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      May 17, 17:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with demo URL for SMS and Voice functionality. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 17, 16:25 PDT
      Resolved - Verification API errors in Canada. has been resolved and identity verification is operating normally at this time.
      May 17, 15:40 PDT
      Monitoring - Identity Verification API errors in Canada is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 17, 13:35 PDT
      Update - We are currently investigating Identity Verification API errors in Canada. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 17, 12:35 PDT
      Investigating - Our monitoring systems have detected a potential issue Identity Verification impacting:
      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes
      . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

      May 17, 12:27 PDT
      Resolved - Twilio Phone Numbers were degraded for 5 minutes between 13:15 and 13:20 Pacific Time on 05/17/2024. During this period of time customers from IE1 region could have been unable to update phone numbers.. The issue has now been resolved, Teams are monitoring for the next 30 minutes.
      May 17, 13:38 PDT
      Completed - The scheduled maintenance has been completed.
      May 17, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 22:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 16 May 2024 at 22:00 PDT until 17 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 16, 15:00 PDT
      Completed - The scheduled maintenance has been completed.
      May 17, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 17, 01:30 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 17 May 2024 at 01:30 PDT until 17 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      May 13, 01:07 PDT
      May 16, 2024
      Completed - The scheduled maintenance has been completed.
      May 16, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 16:00 PDT
      Scheduled - The Bouygues Telecom network in France is conducting a series of planned maintenances from 13 May 2024 at 16:00 PDT until 15 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      13 May 2024 at 16:00 PDT until 13 May 2024 at 23:00 PDT

      15 May 2024 at 16:00 PDT until 15 May 2024 at 23:00 PDT

      May 7, 15:51 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 15:00 PDT
      Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 16 May 2024 at 15:00 PDT until 16 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
      May 10, 13:40 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 15:00 PDT
      Scheduled - The Lifecell network in Ukraine is conducting a planned maintenance from 16 May 2024 at 15:00 PDT until 16 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lifecell Ukraine handsets.
      May 13, 01:34 PDT
      Resolved - After monitoring our engineers are confident that the the service interruption has been fully resolved.
      May 16, 15:30 PDT
      Monitoring - We have experienced a service interruption between 13:34 - 13:51 PT with:
      Flex - Flex customers may have experienced errors when adding agents to voice meetings.
      Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
      Messaging - Messages would have been rejected or failed during the impact window

      We expect to provide another update in 30 minutes or as soon as more information becomes available

      May 16, 14:59 PDT
      Update - We have experienced a service interruption between 13:34 - 13:51 PT with:
      Flex - Flex customers may have experienced errors when adding agents to voice meetings.
      Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
      Messaging - Messages would have been rejected or failed during the impact window

      We expect to provide another update in 30 minutes or as soon as more information becomes available

      May 16, 14:59 PDT
      Update - We are continuing to investigate this issue.
      May 16, 14:39 PDT
      Investigating - Our monitoring systems have detected a potential issue Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 16, 14:03 PDT
      Resolved - We are no longer experiencing MMS delivery failures to T-Mobile Network in the US. This incident has been resolved.
      May 16, 15:18 PDT
      Update - We are observing recovery in MMS delivery failures when sending messages to T-Mobile Network in the US . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      May 16, 12:59 PDT
      Update - We are continuing to experience MMS delivery delays when sending messages to T-Mobile Network in US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 12:30 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile Network in US via a Subset of Shortcodes. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 12:28 PDT
      Update - We are continuing to experience MMS delivery delays when sending messages to T-Mobile Network in US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 10:54 PDT
      Investigating - We are continuing to experience MMS delivery delays when sending messages to T-Mobile Network in US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 10:07 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile Network in US via a Subset of Shortcodes and Toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 09:34 PDT
      Update - We are continuing to experience MMS delivery delays when sending messages to T-Mobile Network in US via a Subset of Shortcodes and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 16, 07:27 PDT
      Update - We are continuing to experience MMS delivery delays when sending messages to T-Mobile Network in US via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 05:42 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile Network in US via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 04:44 PDT
      Resolved - Twilio Programmable Messaging API was degraded for 5 minutes on May 16th between 13:43 PT and 13:51 PT. During this period of time, customers may have received 5xx's in API responses. This issue has now been resolved.
      May 16, 15:10 PDT
      Investigating - Twilio Programmable Messaging API was degraded for 5 minutes on May 16th between 13:43 PT and 13:51 PT. During this period of time, customers may have received 5xx's in API responses. This issue has now been resolved.
      May 16, 14:32 PDT
      Resolved - After investigation our engineers did not find a public facing problem with Flex AI.
      May 16, 15:03 PDT
      Investigating - We've become aware of a potential issue with Flex AI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 16, 14:31 PDT
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to Eastlink Network in Canada. This incident has been resolved.
      May 16, 12:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Eastlink Network in Canada.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 10:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Eastlink Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 09:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays to multiple networks in USA over a subset of Toll Free and Short Codes. This incident has been resolved.
      May 16, 09:58 PDT
      Monitoring - We have started seeing recovery for the issue causing message delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 07:58 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 16, 03:21 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 15, 23:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 21:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in USA over a subset of Toll Free and Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 20:25 PDT
      Resolved - The issue affecting inbound calls to Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.
      May 16, 09:55 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 16, 08:09 PDT
      Investigating - We are observing inbound call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 16, 07:29 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network in Russia. This incident has been resolved.
      May 16, 08:23 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline Network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 06:36 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Beeline Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 04:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 03:53 PDT
      Resolved - We are no longer seeing inbound call failures to Twilio Indonesian phone numbers. This incident has been resolved.
      May 16, 03:47 PDT
      Monitoring - We are seeing recovery with the issue causing inbound call failures to a Subset of Twilio Indonesian phone numbers. Our Engineers are actively monitoring this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 16, 01:53 PDT
      Investigating - The issue causing inbound call failures to a Subset of Twilio Indonesian Phone Numbers phone numbers is being investigated. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 16, 00:58 PDT
      Resolved - Our monitoring systems have detected a potential issue Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 16, 01:30 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 15, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 15 May 2024 at 20:00 PDT until 16 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Apr 26, 16:38 PDT
      May 15, 2024
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor networks in Pakistan. This incident has been resolved.
      May 15, 17:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor networks in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 15:02 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telenor networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 15, 13:18 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telenor networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 11:18 PDT
      Update - We are continuing to investigate this issue.
      May 15, 10:27 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 10:24 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Grameen phone networks in Bangladesh. This incident has been resolved.
      May 15, 16:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Grameen phone networks in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 14:59 PDT
      Update - We are continuing to experience SMS delivery delays to Grameen phone networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 15, 13:51 PDT
      Update - We are continuing to experience SMS delivery delays to Grameen phone networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      May 15, 11:51 PDT
      Investigating - We are experiencing SMS delivery delays to Grameen phone networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 15, 10:56 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Three network in Indonesia. This incident has been resolved.
      May 15, 16:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Three Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 14:48 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Three Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 14:04 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Three Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 12:54 PDT
      Investigating - Our monitoring systems have detected a potential issue delivering SMS to three networks in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 15, 12:42 PDT
      Completed - The scheduled maintenance has been completed.
      May 15, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 15, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 15 May 2024 at 13:00 PDT until 15 May 2024 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      May 12, 15:43 PDT
      Resolved - We continue experiencing inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We have contacted impacted customers and provided further details about the issue. This post is now resolved.
      May 15, 14:15 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 15, 08:51 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 14, 08:58 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 13, 09:02 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 12, 08:31 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 11, 08:38 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 10, 08:38 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
      May 9, 08:47 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 16 hours or as soon as more information becomes available.
      May 8, 16:38 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 8 hours or as soon as more information becomes available.
      May 8, 08:38 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 4 hours or as soon as more information becomes available.
      May 8, 03:29 PDT
      Update - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 2 hours or as soon as more information becomes available.
      May 8, 01:28 PDT
      Identified - We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 1 hour or as soon as more information becomes available.
      May 8, 00:31 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 7, 13:11 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 6, 04:47 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 6, 01:04 PDT
      Update - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 5, 21:01 PDT
      Investigating - We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      May 5, 19:01 PDT
      Identified - The issue causing inbound call failures to a subset of Twilio phone numbers in Porto Alegre Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 5, 18:01 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecom Networks in Nepal. This incident has been resolved.
      May 15, 12:39 PDT
      Update - We are observing recovery in SMS delivery delays and failures when sending messages to Telecom Networks in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 10:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telecom Networks in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      May 15, 10:40 PDT
      Update - We are continuing to experience SMS delivery delays and failures when sending messages to Telecom Networks in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 10:17 PDT
      Identified - We are continuing to experience SMS delivery delays when sending messages to Telecom Networks in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 09:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telecom Networks in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 08:55 PDT
      Resolved - Increased number of Verify WhatsApp messages with a FAILED status were affected between 17:15 and 17:55 UTC on 05/15/2024. During this period of time customers may have experienced Verify WhatsApp messages with a FAILED status. The issue has now been resolved.
      May 15, 12:00 PDT
      Completed - The scheduled maintenance has been completed.
      May 15, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 15, 09:00 PDT
      Scheduled - The XOX Com(Red One) network in Malaysia is conducting a planned maintenance from 15 May 2024 at 09:00 PDT until 15 May 2024 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Com(Red One) handsets.
      May 14, 03:42 PDT
      Resolved - We are no longer experiencing delayed recording transcriptions in all regions due to VoiceBase. This incident has been resolved.
      May 15, 07:04 PDT
      Update - We are continuing to monitor for any further issues.
      May 15, 06:44 PDT
      Monitoring - We are observing successful recording transcriptions. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      May 15, 06:43 PDT
      Investigating - We are experiencing delayed recording transcriptions in all regions due to voiceBase. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 06:24 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bakcell Network in Azerbaijan. This incident has been resolved.
      May 15, 05:58 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Bakcell Network in Azerbaijan. Our engineers are continuing to monitor the recovery of this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 04:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bakcell Network in Azerbaijan. Our engineers are monitoring the recovery of this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 15, 02:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Bakcell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 01:14 PDT
      Completed - The scheduled maintenance has been completed.
      May 15, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 14 May 2024 at 23:00 PDT until 15 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      May 14, 17:20 PDT
      Completed - The scheduled maintenance has been completed.
      May 15, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 20:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 14 May 2024 at 20:00 PDT until 15 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      May 14, 15:31 PDT
      May 14, 2024
      Completed - The scheduled maintenance has been completed.
      May 14, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 21:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 14 May 2024 at 21:00 PDT until 14 May 2024 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Telus Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

      May 8, 16:28 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 14:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 14 May 2024 at 14:15 PDT until 14 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      May 14, 06:42 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:12 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Viettel network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 14, 12:49 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Viettel network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 13, 12:29 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Viettel network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 12, 20:20 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Viettel network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 12, 12:23 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Viettel network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 12, 08:31 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Viettel network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 06:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 05:31 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:05 PDT
      Update - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:05 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Madar Networks in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 17:28 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Madar Networks in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 16:39 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:04 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 17:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 16:29 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:03 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Mobilis Networks in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      May 14, 17:00 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Mobilis Networks in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 16:13 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:02 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 14, 12:41 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 13, 20:55 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 13, 12:55 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 13, 09:05 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 07:10 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 13, 06:07 PDT
      Monitoring - We have observed recovery in SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers will continue to monitor this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 04:11 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 12, 23:45 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 21:50 PDT
      Update - We are observing successful delivery without delays to networks in Tanzania. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 12, 20:30 PDT
      Monitoring - We are observing successful delivery without delays to networks in Tanzania. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 12, 18:39 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 16:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 15:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 13:54 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 12, 09:58 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 07:43 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 06:39 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/98qvm65n93ft
      May 14, 18:00 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 14, 17:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telesur Network in Suriname. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 15:55 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 14, 02:02 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 13, 02:12 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 12, 10:26 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 12, 02:30 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 11, 22:46 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 11, 20:46 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 11, 19:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telesur Network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 11, 19:45 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Networks in Burkina Faso. This incident has been resolved.
      May 14, 17:26 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Networks in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 15:34 PDT
      Resolved - We are no longer experiencing SMS delivery failures to TMCEL Network in Mozambique. This incident has been resolved.
      May 14, 17:19 PDT
      Monitoring - We are observing successful SMS delivery TMCEL Network in Mozambique. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 14, 15:30 PDT
      Update - We are continuing to experience SMS delivery failures when sending messages to TMCEL Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 14, 13:45 PDT
      Update - We are continuing to experience SMS delivery failures when sending messages to TMCEL Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 11:45 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to TMCEL Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 10:43 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 08:00 PDT
      Scheduled - The National Telecom network in Thailand is conducting a planned maintenance from 14 May 2024 at 08:00 PDT until 14 May 2024 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from National Telecom Thailand handsets.
      May 12, 23:05 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Orange Network in Israel. This incident has been resolved.
      May 14, 14:32 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Orange Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 12:44 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 14, 09:40 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 07:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 06:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
      May 14, 12:02 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 11:53 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 09:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 07:42 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 14, 05:22 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 03:35 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 02:49 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.
      May 14, 10:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 08:15 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 07:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 06:29 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 09:40 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 09:00 PDT
      Scheduled - The Gmobile network in Viet Nam is conducting an emergency maintenance from 14 May 2024 at 09:00 PDT until 14 May 2024 at 09:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gmobile Viet Nam handsets.
      May 14, 04:25 PDT
      Resolved - This incident has been resolved.
      May 14, 05:33 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending to ISP Telecom network in US via Subset of Shortcodes. Our engineers are monitoring the recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 03:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending to ISP Telecom network in US via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 02:53 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 23:00 PDT
      Scheduled - Our service partner is conducting an emergency maintenance from 13 May 2024 at 23:00 PDT until 14 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: AT&T United States.



      Impacted Products: Verify Silent Network Auth,

      May 13, 22:56 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 02:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 May 2024 at 02:00 PDT until 14 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 2, 16:56 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 21:30 PDT
      Scheduled - The US Cellular network in the US is conducting a planned maintenance from 13 May 2024 at 21:30 PDT until 14 May  2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      May 6, 07:43 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 19:00 PDT
      Scheduled - The Verizon network in the US is conducting an emergency maintenance from 13 May 2024 at 19:00 PDT until 14 May 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon US handsets.
      May 13, 17:20 PDT
      May 13, 2024
      Resolved - We have fully investigated the issue with SMS delivery delays towards United States Cellular Corp Network from a subset of short codes and it was determined that there is no noticeable customer impact. All systems are operational.
      May 13, 23:22 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays towards United States Cellular Corp Network from a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 13, 22:29 PDT
      Completed - The scheduled maintenance has been completed.
      May 13, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 16:00 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 13 May 2024 at 16:00 PDT until 13 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets
      May 8, 05:10 PDT
      Completed - The scheduled maintenance has been completed.
      May 13, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 13 May 2024 at 14:00 PDT until 13 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      May 7, 05:25 PDT
      Resolved - Twilio SMS was degraded for 2 hours and 42 minutes between 11:00 and 13:42 Pacific Time on 5/13/2024. During this period of time, customers may have experienced Delivery Delays to Claro Networks in the Dominican Republic. The issue has now been resolved.
      May 13, 15:25 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Cellular Corp Network In US Over A Subset Of Shortcodes. This incident has been resolved.
      May 13, 15:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to US Cellular Corp Network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 13:24 PDT
      Update - We are continuing to experience SMS delivery delays To US Cellular Corp Network In US Over A Subset Of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 13, 09:21 PDT
      Update - We are continuing to investigate SMS delivery delays To US Cellular Corp Network In US Over A Subset Of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 07:33 PDT
      Investigating - We are experiencing SMS delivery delays To US Cellular Corp Network In US Over A Subset Of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 05:37 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telekom Network in South Africa. This incident has been resolved.
      May 13, 09:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telekom Network in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 07:37 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telekom Network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 05:43 PDT
      Completed - The scheduled maintenance has been completed.
      May 13, 08:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 07:15 PDT
      Scheduled - Our SMS carrier partner in Australia is conducting a planned maintenance from 13 May 2024 at 07:15 PDT until 13 May 2024 at 08:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS from Australia handsets.
      May 7, 22:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
      May 13, 07:21 PDT
      Monitoring - We have observed recovery and will monitor SMS delivery delays when sending messages to Smart Network in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 03:35 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart Network in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 13, 00:06 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Smart Network in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 22:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart Network in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 21:07 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AWCC Network in Afghanistan. This incident has been resolved.
      May 13, 06:46 PDT
      Monitoring - We are seeing recovery in SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers will continue to monitor this incident. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 04:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 12, 13:06 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 12, 05:16 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 12, 01:29 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 11, 23:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 11, 22:49 PDT
      Resolved - This incident has been resolved.
      May 13, 04:40 PDT
      Monitoring - We are observing recovery and our Engineers are monitoring the Account Security API incident for AT&T carrier in the United States. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 13, 02:44 PDT
      Update - We are continuing to investigate an Account Security API incident for AT&T carrier in the United States. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 13, 00:53 PDT
      Update - We are investigating Account Security API incident for AT&T carrier in the United States. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 12, 23:59 PDT
      Investigating - Our monitoring systems have detected a potential issue with regards to Account Security API incident for AT&T carrier in the United States . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 12, 23:55 PDT
      Completed - The scheduled maintenance has been completed.
      May 13, 03:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 12, 21:30 PDT
      Scheduled - The US Cellular network in the US is conducting a planned maintenance from 12 May 2024 at 21:30 PDT until 13 May 2024 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      May 11, 00:29 PDT
      May 12, 2024
      Completed - The scheduled maintenance has been completed.
      May 12, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 11, 17:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 11 May 2024 at 17:00 PDT until 12 May 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      May 10, 08:50 PDT
      Resolved - We are no longer experiencing SMS delivery failures to UzMobile network in Uzbekistan. This incident has been resolved.
      May 12, 01:42 PDT
      Monitoring - We are observing successful SMS delivery to UzMobile network in Uzbekistan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 12, 00:12 PDT
      Update - We continue to experience SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 11, 23:27 PDT
      Update - We continue experiencing SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 11, 16:26 PDT
      Investigating - We continue experiencing SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 11, 15:34 PDT
      Monitoring - We continue experiencing SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 11, 15:27 PDT
      Update - We continue experiencing SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 11, 11:25 PDT
      Update - We continue experiencing SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 11, 09:25 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to UzMobile network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 11, 08:25 PDT
      May 11, 2024
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Spain. This incident has been resolved.
      May 11, 02:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 11, 00:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1hour or as soon as more information becomes available.
      May 10, 23:50 PDT
      Resolved - The issue with the Flex Insights Historical Dashboard UI has been resolved. We are no longer experiencing issues in accessing Flex Insight Dashboard data and delays while uploading data. Twilio Flex is operating normally at this time.
      May 11, 02:00 PDT
      Monitoring - We have observed that the Flex Insights Historical Dashboard UI is now accessible and there is no delay in data uploads for our customers. To ensure a full recovery, we are monitoring the service and will provide another update in 30 minutes or as soon as more information becomes available.
      May 11, 01:38 PDT
      Update - Flex Insights Historical Dashboard UI is currently inaccessible and there are delayed data uploads for some of our customers due to an issue on our vendor's end. Our engineers are actively working with the vendor to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 11, 00:52 PDT
      Investigating - Flex Insights Historical Dashboard UI is not accessible and delayed data uploads for few of our customer's, since there is an issue on our vendor's end and our engineers are actively working with them to fix the issue.
      May 10, 23:56 PDT
      May 10, 2024
      Completed - Following the successful outcome of the initial Maintenance 10 May 07:00 until 10 May 14:00 PDT, this additional backup date is no longer required and is being removed. Thank you.
      May 10, 23:57 PDT
      Scheduled - Twilio is conducting a planned maintenance from 11 May 09:00 until 11 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact on calls to and from Singapore.
      Apr 12, 15:04 PDT
      Completed - Following the successful outcome of the initial Maintenance 10 May 07:00 until 10 May 14:00 PDT, this additional backup date is no longer required and is being removed. Thank you.
      May 10, 23:57 PDT
      Scheduled - Twilio is conducting planned maintenance from 11 May 09:00 until 11 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact to services with Interconnects in SG1.
      Apr 12, 15:05 PDT
      Completed - The scheduled maintenance has been completed.
      May 10, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 10, 14:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 10 May 2024 at 14:15 PDT until 10 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      May 8, 17:00 PDT
      Resolved - We are no longer experiencing SMS delivery delays to Orange Network in Burkina Faso. This incident has been resolved.
      May 10, 17:46 PDT
      Monitoring - We are observing recovery with SMS delivery delays to Orange Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 10, 16:01 PDT
      Update - We are experiencing SMS delivery delays to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 10, 15:09 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Orange Network in Burkina Faso. Our engineering team has been alerted and is actively investigating. We will send an update in 1 hour as soon as we have more information.
      May 10, 14:51 PDT
      Resolved - We are no longer experiencing SMS delivery delays to Dish Network in the US from a subset of shortcodes. This incident has been resolved.
      May 10, 16:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Dish Network in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 10, 15:01 PDT
      Update - We've become aware of a potential issue with SMS delivery delays to Dish Network in the US from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update in 2 hours as soon as we have more information.
      May 10, 13:24 PDT
      Investigating - We've become aware of a potential issue with SMS delivery delays to Dish Network in the US from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 10, 11:34 PDT
      Resolved - We are no longer experiencing SMS delivery report delays to multiple networks in the US for a subset of shortcodes. This incident has been resolved.
      May 10, 15:58 PDT
      Update - We are experiencing message delivery report delays when sending to multiple networks in the US for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 10, 14:03 PDT
      Update - We are experiencing message delivery report delays when sending to multiple networks in the US for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 10, 13:03 PDT
      Investigating - Our monitoring systems have detected an issue with SMS delivery report delays to multiple networks in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 10, 12:56 PDT
      Completed - The scheduled maintenance has been completed.
      May 10, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 10, 07:00 PDT
      Scheduled - Twilio is conducting a planned maintenance from 10 May 07:00 until 10 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact on calls to and from Singapore.
      Apr 12, 14:26 PDT
      Completed - The scheduled maintenance has been completed.
      May 10, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 10, 07:00 PDT
      Scheduled - Twilio is conducting planned maintenance from 10 May 07:00 until 10 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact to services with Interconnects in SG1.
      Apr 12, 14:26 PDT
      Resolved - The issue affecting customers using event streams without advance insights features that stopped receiving data has been resolved, and the feature is functioning normally at this time.
      May 10, 13:07 PDT
      Update - The issue causing Customers using Event streams without advance insights features stopped receiving data has been identified. Our Engineering Team rolled back a recent change and we have started seeing recovery. We will continue to monitor to ensure a full recovery. We expect to provide another update 2 hours or as soon as more information becomes available.
      May 10, 11:29 PDT
      Investigating - We've become aware of a potential issue with Customers using Event streams without advance insights features stopped receiving data. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 10, 11:10 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to UzMobile Network in Uzbekistan. This incident has been resolved.
      May 10, 12:00 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays and failures when sending messages to UzMobile Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      May 10, 10:08 PDT
      Update - We are currently investigating SMS Delivery Delays and Failure to UzMobile Network in Uzbekistans. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 10, 08:17 PDT
      Investigating - We've become aware of a potential issue with SMS Delivery Delays and Failure to UzMobile Network in Uzbekistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 10, 07:30 PDT
      Resolved - A bug was fixed in which the API did not behave according to the public documentation. This caused Customers sending Phone Numbers in national format without the country code were receiving invalid number responses. This was already fixed on May 10th at 11:30 AM PST and we're seeing full recovery.
      May 10, 11:52 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiMobile Network in Spain. This incident has been resolved.
      May 10, 11:47 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to DigiMobile network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 10, 09:47 PDT
      Update - We continue to experience SMS delivery delays when sending messages to DigiMobile network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 9, 17:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to DigiMobile network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 9, 09:36 PDT
      Update - We continue to experience SMS delivery delays when sending messages to DigiMobile network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 9, 03:56 PDT
      Update - We are experiencing SMS delivery delays when sending messages to DigiMobile network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 9, 02:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to DigiMobile network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 9, 01:12 PDT
      Resolved - The issue affecting voice calls to and from subset of Thailand numbers has been resolved, and the service is functioning normally at this time.
      May 10, 11:36 PDT
      Monitoring - We have started seeing recovery for call failures to and from subset of Thailand numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 10, 10:14 PDT
      Update - We are continuing to investigate inbound call failures to and from subset of Thailand numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 10, 09:16 PDT
      Update - We are continuing to investigate call failures to and from subset of Thailand numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 10, 07:18 PDT
      Investigating - We are currently investigating inbound call failures to a subset of Thailand numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 10, 06:32 PDT
      May 9, 2024
      Completed - The scheduled maintenance has been completed.
      May 9, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 9, 16:00 PDT
      Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 09 May 2024 at 16:00 PDT until 09 May 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
      May 8, 14:08 PDT
      May 8, 2024
      May 7, 2024