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Issues found outside of Twilio’s Network

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System Metrics

SMS Delivery Failures to Syriatel Network in Syria

Update - We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 25, 2025 - 02:01 PDT

Update - We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 24, 2025 - 18:14 PDT

Update - We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 24, 2025 - 14:18 PDT

Update - We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 24, 2025 - 12:03 PDT

Investigating - We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 24, 2025 - 11:03 PDT

SMS Delivery Delays to MTN Network in Nigeria and Benin

Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 25, 2025 - 01:08 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 24, 2025 - 17:28 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 24, 2025 - 13:28 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 24, 2025 - 11:26 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 24, 2025 - 10:42 PDT

Iraq SMS Carrier Maintenance - Multiple Networks

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2025 - 20:01 PDT

Scheduled - Multiple Networks in Iraq are conducting a series of planned maintenances from 21 May 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to multiple networks Iraq handsets.

Note, the maintenance will be carried out on each of the following dates and times:

21 May 2025 at 20:00 PDT until 21 May 2025 at 22:00 PDT

23 May 2025 at 20:00 PDT until 23 May 2025 at 22:00 PDT

25 May 2025 at 20:00 PDT until 25 May 2025 at 22:00 PDT

27 May 2025 at 20:00 PDT until 27 May 2025 at 22:00 PDT

30 May 2025 at 20:00 PDT until 30 May 2025 at 22:00 PDT

01 June 2025 at 20:00 PDT until 01 June 2025 at 22:00 PDT

03 June 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 21, 2025 20:00 - Jun 3, 2025 22:00 PDT

United States and Canada Twilio SMS and MMS Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 07, 2025 - 20:01 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 07 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

07 May 2025 at 20:00 PDT until 08 May 2025 at 00:00 PDT

14 May 2025 at 20:00 PDT until 16 May 2025 at 00:00 PDT

21 May 2025 at 20:00 PDT until 22 May 2025 at 00:00 PDT

28 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT
May 7, 2025 20:00 - May 29, 2025 00:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 05, 2025 - 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT
May 5, 2025 13:00 - May 28, 2025 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

90 days ago

100.0 % uptime

Today

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ConversationRelay Operational

90 days ago

100.0 % uptime

Today

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Degraded Performance

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Degraded Performance

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Degraded Performance

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Twilio Voice Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on calls via the Optus network in Australia.
Posted on Apr 25, 2025 - 13:28 PDT

Twilio Interconnect Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Optus network in Australia.
Posted on Apr 25, 2025 - 13:47 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom May `26`, `2025` `13:00`-`17:00` PDT

The Gazprom Telekom network in Russia is conducting a planned maintenance from 26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Posted on May 23, 2025 - 00:02 PDT

France SMS Carrier Partner Maintenance May `26`, `2025` `13:00`-`17:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on May 19, 2025 - 07:38 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone May `26`, `2025` `16:00`-`20:00` PDT

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 26 May 2025 at 16:00 PDT until 26 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on May 23, 2025 - 03:51 PDT

Multiple Destination Voice Carrier Partner Maintenance May `27`, `2025` `07:05`-`12:00` PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 May 2025 at 07:05 PDT until 27 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Apr 30, 2025 - 23:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE May `27`, `2025` `08:00` - May `28`, `2025` `01:00` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 27 May 2025 at 08:00 PDT until 28 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap
Posted on May 22, 2025 - 03:33 PDT

US SMS Carrier Maintenance - Small US Carriers May `28`, `2025` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 28 May 2025 at 02:00 PDT until 28 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on May 17, 2025 - 01:03 PDT

US SMS Carrier Maintenance - Small US Carriers May `28`, `2025` `22:00` - May `29`, `2025` `00:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 28 May 2025 at 22:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on May 23, 2025 - 08:45 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May `28`, `2025` `22:00` - May `29`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 28 May 2025 at 22:00 PDT until 29 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Posted on May 23, 2025 - 16:50 PDT

Paraguay SMS Carrier Maintenance - Personal May `29`, `2025` `11:00`-`11:30` PDT

The Personal network in Paraguay is conducting a planned maintenance from 29 May 2025 at 11:00 PDT until 29 May 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Personal Paraguay handsets when sending via long codes and short codes.
Posted on May 22, 2025 - 15:41 PDT

Russia SMS Carrier Maintenance - MegaFon May `29`, `2025` `13:00`-`14:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 29 May 2025 at 13:00 PDT until 29 May 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on May 13, 2025 - 02:36 PDT

Twilio Hosted SMS - Maintenance May `29`, `2025` `16:00`-`20:00` PDT

We’re conducting a planned maintenance in US & Canada between 16:00 and 20:00 Pacific Time on 05/29/2025. During the maintenance window, if a hosted number is released, there might be some delays in removing it from the associated messaging service, but not any effect in traffic. We recommend users not to create or update hosted numbers in that window but if they do, they can retry if they experience any errors.
Posted on May 23, 2025 - 13:57 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May `29`, `2025` `22:00` - May `30`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 29 May 2025 at 22:00 PDT until 30 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Posted on May 23, 2025 - 16:50 PDT

Denmark SMS Carrier Maintenance - Telia Jun `2`, `2025` `14:59`-`17:00` PDT

The Telia network in Denmark is conducting a planned maintenance from 02 June 2025 at 14:59 PDT until 02 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Denmark handsets.
Posted on May 21, 2025 - 12:03 PDT

Czech Republic Voice Carrier Partner Maintenance Jun `3`, `2025` `17:00`-`20:30` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 03 June 2025 at 17:00 PDT until 03 June 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on May 16, 2025 - 05:36 PDT

United Arab Emirates SMS Carrier Partner Maintenance Jun `5`, `2025` `15:00`-`19:00` PDT

Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 05 June 2025 at 15:00 PDT until 05 June 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
Posted on May 22, 2025 - 03:37 PDT

United States MMS Carrier Partner Maintenance Jun `6`, `2025` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 June 2025 at 01:00 PDT until 06 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Posted on May 15, 2025 - 22:14 PDT

Multiple Destination Voice Carrier Partner Maintenance Jun `10`, `2025` `07:05`-`12:00` PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 June 2025 at 07:05 PDT until 10 June 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on May 14, 2025 - 18:44 PDT

Netherlands Account Security Carrier Partner Maintenance - KPN Jun `10`, `2025` `22:00`-`23:30` PDT

Our carrier partner KPN Netherlands is conducting a planned maintenance from 10 June 2025 at 22:00 PDT until 10 June 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth, Lookup SIM Swap
Posted on May 22, 2025 - 14:56 PDT

Japan Voice Carrier Partner Maintenance Jun `18`, `2025` `06:00`-`07:00` PDT

Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
Posted on May 05, 2025 - 09:49 PDT

Japan Voice Carrier Partner Maintenance Jun `25`, `2025` `06:00`-`15:00` PDT

Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
Posted on May 05, 2025 - 10:04 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

May 25, 2025

Unresolved incidents: SMS Delivery Failures to Syriatel Network in Syria, SMS Delivery Delays to MTN Network in Nigeria and Benin.

May 24, 2025

SMS Delivery Delays and Failures to MTN in Guinea-Bissau

Resolved - We are no longer experiencing SMS Delivery Delays and Failures to MTN in Guinea-Bissau. This incident has been resolved.
May 24, 18:37 PDT

Monitoring - We are observing successful SMS delivery to MTN in Guinea-Bissau. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 24, 16:41 PDT

Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 16 hours or as soon as we have more information.
May 24, 07:04 PDT

Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 8 hours or as soon as we have more information.
May 23, 23:04 PDT

Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 4 hours or as soon as we have more information.
May 23, 20:08 PDT

Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.
May 23, 17:04 PDT

Update - We are experiencing SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
May 23, 16:06 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 23, 16:03 PDT

SMS Delivery Failure to KPN Network in Netherlands

Resolved - We are no longer experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. This incident has been resolved.
May 24, 18:05 PDT

Monitoring - We are observing successful SMS delivery when sending messages to KPN Network in Netherlands. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 24, 16:15 PDT

Update - We are continuing to experience SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 24, 15:22 PDT

Update - We are continuing to experience SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 24, 13:20 PDT

Investigating - We are experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 24, 12:20 PDT

Kyrgyzstan SMS Carrier Maintenance - O!

Completed - The scheduled maintenance has been completed.
May 24, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 13:00 PDT

Scheduled - The O! network in Kyrgyzstan is conducting a planned maintenance from 24 May 2025 at 13:00 PDT until 24 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O! Kyrgyzstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 24, 08:24 PDT

SMS Delivery Delays to Etisalat Network in Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
May 24, 07:06 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 24, 05:08 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 24, 03:11 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 24, 02:11 PDT

AccSec Verizon United States API issue

Resolved - We are no longer experiencing issue with AccSec Verizon United States API. This incident has been resolved.
May 24, 04:03 PDT

Update - We are observing recovery in issue with AccSec Verizon United States API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 24, 02:04 PDT

Monitoring - We are observing recovery in issue with AccSec Verizon United States API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 24, 00:04 PDT

Update - We are continuing to investigate an issue with AccSec Verizon United States API. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 24, 00:03 PDT

Update - We are continuing to investigate an issue with AccSec Verizon United States API. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 23, 15:55 PDT

Update - We are investigating an issue with AccSec Verizon United States API. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 23, 12:45 PDT

Update - We are investigating an issue with AccSec Verizon United States API. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 23, 11:43 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec Verizon United States API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 23, 11:28 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 23, 21:18 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 24 May 2025 at 00:00 PDT until 24 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 23, 20:55 PDT

SMS Delivery Delays to Algar Telecom CTBC World Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. This incident has been resolved.
May 24, 01:49 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 23, 23:51 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 23, 21:59 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 23, 17:59 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 23, 16:07 PDT

Investigating - Body We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 23, 15:08 PDT

On Call Engineers are Investigating an issue

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 24, 01:45 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 24, 01:22 PDT

May 23, 2025

SMS Delivery Delays and Failures to MTN in Guinea-Bissau

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Guinea-Bissau. This incident has been resolved.
May 23, 15:51 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Guinea-Bissau. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 23, 13:47 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 23, 07:18 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 22, 23:18 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 22, 19:43 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 22, 17:56 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 22, 16:54 PDT

Investigating - We've become aware of a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 22, 16:43 PDT

Issues with Hosted Orders for Toll-Free Numbers

Resolved - Hosted orders for Toll-Free numbers are now operating normally, this issue has been resolved.
May 23, 09:53 PDT

Monitoring - Hosted orders for Toll-Free numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 23, 09:25 PDT

Identified - Our engineers have identified the issue with hosted orders for Toll-Free numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 23, 08:28 PDT

Update - We are investigating an issue with hosted orders for Toll-Free numbers. Customers may experience failed status in their orders and also in Eligibility check. We expect to provide another update in 1 hour or as soon as more information becomes available
May 23, 07:28 PDT

Investigating - Our monitoring systems have detected a potential issue hosted numbers orders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 23, 07:16 PDT

SMS Delivery Delays to Tigo Network in Honduras

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Honduras. This incident has been resolved.
May 23, 09:14 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 23, 07:16 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 23, 03:07 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 23, 01:11 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 23, 00:11 PDT

SMS Delivery Delays and Failures to Telenet BidCo NV Network in Belgium via a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. This incident has been resolved.
May 23, 07:54 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 23, 07:20 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 23, 06:56 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 23, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:25 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 22 May 2025 at 21:25 PDT until 23 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 22, 21:23 PDT

AccSec US and Canada API Issue

Resolved - We are no longer experiencing issue with AccSec - US and Canada API Errors. This incident has been resolved.
May 23, 01:41 PDT

Monitoring - We are observing recovery in issue with AccSec - US and Canada API Errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 22, 23:42 PDT

Update - We are continuing to investigate this issue.
May 22, 23:13 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec - US and Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
May 22, 23:07 PDT

May 22, 2025

SMS & MMS Delivery Delays & Failure to T-Mobile Network In United States Over A Subset Of Short Code & Long Code.

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. This incident has been resolved.
May 22, 23:10 PDT

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 22, 21:23 PDT

Investigating - We are experiencing SMS & MMS delivery delays & failure when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 22, 20:31 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
May 22, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 22 May 2025 at 14:00 PDT until 22 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
May 20, 08:46 PDT

Kyrgyzstan SMS Carrier Maintenance - O!

Completed - The scheduled maintenance has been completed.
May 22, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:01 PDT

Scheduled - The O! network in Kyrgyzstan is conducting an emergency maintenance from 22 May 2025 at 14:00 PDT until 22 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O! Kyrgyzstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 22, 07:05 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
May 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 22 May 2025 at 13:00 PDT until 22 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 20, 07:51 PDT

Poland SMS Carrier Maintenance - Orange

Completed - The scheduled maintenance has been completed.
May 22, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:00 PDT

Scheduled - The Orange network in Poland is conducting a planned maintenance from 22 May 2025 at 15:00 PDT until 22 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Poland handsets when sending via long codes and short codes.
May 19, 16:10 PDT

5xx's in the Twilio Programmable Messaging API Responses

Resolved - The Twilio Programmable Messaging API was partially degraded for 2 minutes on 05/22/2025 between 14:00:40 PST and 14:01:30 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
May 22, 15:08 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with the Twilio Programmable Messaging API. We will follow up and provide customer impact details within 2 hours.
May 22, 14:36 PDT

500 Errors for Twilio Phone Numbers Provisioning

Resolved - Twilio phone numbers provisioning was degraded for 23 days, 8 hours, and 3 minutes between 2025-04-28 at 23:40:24 PDT and 2025-05-22 at 07:43:38 PDT. During this period of time, 18 Phone Numbers in our inventory were mistakenly made available for provisioning even if they couldn't be provisioned and for this reason some customers have experienced an HTTP 500 Server error. This incident has been resolved.
May 22, 14:54 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.
May 22, 14:04 PDT

Call Failures From Subscribers To Denmark Twilio Phone Numbers

Resolved - The issue affecting inbound calls to Denmark Twilio Phone Numbers has been resolved, and the service is functioning normally at this time.
May 22, 14:48 PDT

Monitoring - We have started seeing recovery for inbound calls to Denmark Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 22, 12:33 PDT

Investigating - We have identified Call Failures From Subscribers To Denmark Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 22, 11:30 PDT

SMS Delivery Delays to Algar Telecom (CTBC) in Brazil

Resolved - We are no longer experiencing SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. This incident has been resolved.
May 22, 10:04 PDT

Monitoring - We are observing recovery in SMS delivery delays to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 22, 08:02 PDT

Update - We are continuing to experience SMS delivery delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 22, 02:46 PDT

Update - We are continuing to experience SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 21, 23:02 PDT

Update - We are continuing to experience SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 21, 21:02 PDT

Investigating - We are experiencing SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 21, 20:20 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - The scheduled maintenance has been completed.
May 22, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:01 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 21 May 2025 at 20:00 PDT until 22 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 21, 10:24 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
May 22, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 21 May 2025 at 20:00 PDT until 22 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
May 14, 09:55 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
May 22, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:30 PDT

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 21 May 2025 at 22:30 PDT until 22 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
May 16, 03:02 PDT

May 21, 2025

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:01 PDT

Scheduled - Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting a series of planned maintenances from 20 May 2025 at 23:00 PDT until 21 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.

Note, the maintenance will be carried out on each of the following dates and times:

20 May 2025 at 23:00 PDT until 21 May 2025 at 00:00 PDT

21 May 2025 at 20:00 PDT until 21 May 2025 at 21:00 PDT
May 16, 18:45 PDT

Singapore SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 19:00 PDT

Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 21 May 2025 at 19:00 PDT until 21 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets.
May 16, 08:44 PDT

SMS Delivery Delays to GrameenPhone Network in Bangladesh

Resolved - We are no longer experiencing SMS Delivery Delays to GrameenPhone Network in Bangladesh. This incident has been resolved.
May 21, 18:58 PDT

Monitoring - We are observing recovery with SMS Delivery Delays to GrameenPhone Network in Bangladesh. We will continue to monitor the issue to ensure a full recovery, and provide another update in 2 hours.
May 21, 16:46 PDT

Update - We are observing recovery with SMS Delivery Delays to GrameenPhone Network in Bangladesh. We will continue to monitor the issue to ensure a full recovery, and provide another update in 2 hours.
May 21, 16:43 PDT

Update - We are continuing to experience SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 21, 14:44 PDT

Update - We are experiencing SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 21, 13:42 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 21, 13:23 PDT

Russia SMS Carrier Maintenance - Sber

Completed - The scheduled maintenance has been completed.
May 21, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 PDT

Scheduled - The Sber network in Russia is conducting a planned maintenance from 21 May 2025 at 14:00 PDT until 21 May 2025 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sber Russia handsets.
May 16, 07:28 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
May 21, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 20, 07:56 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom

Completed - The scheduled maintenance has been completed.
May 21, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:01 PDT

Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
May 18, 23:27 PDT

Twilio Docs - Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 PDT

Scheduled - Our documentation site is undergoing scheduled maintenance and will temporarily operate in static mode between 16:00 and 17:00 Pacific Time on 05/21/2025. During this time, some features may be unavailable, and pages requiring authentication will not be accessible. We appreciate your patience and apologize for any inconvenience this may cause.
May 19, 09:01 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
May 21, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:20 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 21 May 2025 at 13:20 PDT until 21 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
May 20, 01:37 PDT

SMS Delivery Delays to Vodacom in South Africa via Subset of Longcodes

Resolved - We are no longer observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. This incident has been resolved.
May 21, 15:11 PDT

Monitoring - We are observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. We will continue to monitor the situation to ensure a full recovery, and provide another update in 2 hours.
May 21, 13:14 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 21, 11:21 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.
May 21, 10:19 PDT

Canada SMS and MMS Carrier Maintenance - Telus

Completed - The scheduled maintenance has been completed.
May 21, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 PDT

Scheduled - The Telus network in Canada is conducting a planned maintenance from 21 May 2025 at 07:00 PDT until 21 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Telus Canada handsets when sending via long codes and short codes.
May 14, 13:24 PDT

On Call Engineers are Investigating an issue

Resolved - We have fully investigated the Unified Profiles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 21, 13:38 PDT

Investigating - Our monitoring systems have detected a potential issue with management of Unified Profiles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 21, 13:25 PDT

Malaysia SMS Carrier Maintenance - Tune Talk

Completed - The scheduled maintenance has been completed.
May 21, 09:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:00 PDT

Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 21 May 2025 at 09:00 PDT until 21 May 2025 at 09:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
May 12, 12:37 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 21, 07:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 May 2025 at 04:15 PDT until 21 May 2025 at 07:40 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 20, 11:31 PDT

Indonesia Telkomsel API Errors

Resolved - We are no longer experiencing Telkomsel API Errors. This incident has been resolved.
May 21, 05:39 PDT

Monitoring - We are observing in Telkomsel API Errors. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 21, 03:39 PDT

Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 20, 22:06 PDT

Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 20, 14:06 PDT

Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 20, 10:00 PDT

Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 20, 08:07 PDT

Update - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 20, 07:10 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec Indonesia Telkomsel API Errors - RegisterConsent."Server returned HTTP response code: 400 for URL. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 20, 06:43 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 21, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 18, 20:51 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 20 May 2025 at 23:00 PDT until 21 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
May 16, 16:56 PDT

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:01 PDT

Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 20 May 2025 at 21:00 PDT until 21 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
May 13, 20:13 PDT

SMS Delivery Delays to Appalachian Wireless in United States of America

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless in United States of America. This incident has been resolved.
May 21, 04:15 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 21, 02:17 PDT

Update - We continue experiencing SMS delivery delays to Appalachian Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 21, 00:29 PDT

Investigating - We are experiencing SMS delivery delays to Appalachian Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 23:36 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:30 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 20 May 2025 at 21:30 PDT until 21 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
May 12, 15:45 PDT

SMS Delivery Delays to Bouygues Telecom in France via a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. This incident has been resolved.
May 21, 02:13 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 21, 00:23 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 22:41 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 20, 17:35 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 20, 13:37 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 11:35 PDT

Update - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 10:47 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Bouygues Telecom in France via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 20, 10:39 PDT

SMS Delivery Delays and Failures to Multiple networks in Netherlands via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.
May 21, 01:54 PDT

Update - We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.
May 20, 01:49 PDT

Monitoring - We are observing successful SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 19, 23:55 PDT

Update - We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 19, 20:53 PDT

Update - We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 19, 17:12 PDT

Update - We continue to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 19, 15:12 PDT

Investigating - We are experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 19, 14:12 PDT

SMS Delivery Report Delay to Tigo Network in Paraguay

Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Tigo Network in Paraguay. This incident has been resolved.
May 21, 01:46 PDT

Monitoring - We are observing recovery in receiving message delivery reports when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 23:53 PDT

Update - We continue to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 20, 10:40 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 19, 10:42 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 17, 18:42 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 17, 10:42 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 17, 06:44 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 17, 04:45 PDT

Investigating - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 17, 03:47 PDT

Update - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 17, 01:40 PDT

Monitoring - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 21:39 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 16, 15:46 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 16, 11:56 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 16, 09:57 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 16, 08:57 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
May 21, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:01 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 20 May 2025 at 22:00 PDT until 21 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets when sending via long codes and short codes.
May 19, 16:00 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - The scheduled maintenance has been completed.
May 21, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 20 May 2025 at 20:00 PDT until 21 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 20, 13:31 PDT

May 20, 2025

Ireland Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:01 PDT

Scheduled - Our Voice carrier partner in Ireland is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Ireland phone numbers.
May 19, 08:50 PDT

Singapore SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:00 PDT

Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 20 May 2025 at 19:00 PDT until 20 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets.
May 16, 08:40 PDT

SMS Delivery Delays to C-Spire Network in United States

Resolved - We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States. This incident has been resolved.
May 20, 18:22 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to C-Spire in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 16:22 PDT

Update - We are experiencing SMS delivery delays when sending messages to C-Spire in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 15:46 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to C-Spire in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 14:45 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
May 20, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 16, 02:37 PDT

Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers

Resolved - We are no longer experiencing MMS delivery failures to the T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. This incident has been resolved.
May 20, 16:09 PDT

Update - We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 19, 22:29 PDT

Monitoring - We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 19, 16:04 PDT

Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.
May 18, 21:38 PDT

Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 16 hours or as soon as we have more information.
May 17, 05:45 PDT

Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 8 hours or as soon as we have more information.
May 16, 21:48 PDT

Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 4 hours or as soon as we have more information.
May 16, 17:47 PDT

Identified - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 2 hours or as soon as we have more information.
May 16, 15:56 PDT

Update - We are experiencing Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
May 16, 14:57 PDT

Investigating - We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 14:53 PDT

Authy API was down for 10 minutes

Resolved - Authy API was degraded for 10 minutes between 13:33 and 13:43 Pacific Time on 05/20/2025. During this period, customers may have experienced the Authy API being unavailable. The issue has now been resolved.
May 20, 14:25 PDT

Monitoring - Authy API was down for 10 minutes, and our engineering team has identified and mitigated the issue. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 20, 14:01 PDT

SMS Delivery Report Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
May 20, 12:50 PDT

Monitoring - We are observing recovery in SMS delivery report delays when sending to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 10:16 PDT

Update - We are still experiencing SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 08:17 PDT

Investigating - We are experiencing SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 20, 07:26 PDT

Intermittent issues with receiving media over WebSocket

Resolved - Between May 13th and May 20th, 2025, customers using Voice Media Streams may have experienced intermittent issues with receiving media events over websockets. This incident is resolved.
May 20, 12:37 PDT

SMS Delivery Report Delays to Multiple Network in United States of America Over A Subset Of Short Code

Resolved - We are no longer experiencing delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Codes. This incident has been resolved.
May 20, 08:23 PDT

Monitoring - We are observing recovery in delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 06:38 PDT

Update - We continue experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 20, 02:36 PDT

Update - We continue experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 20, 00:51 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 20, 00:01 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 20, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 18, 21:03 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 18, 21:02 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 19 May 2025 at 23:00 PDT until 20 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
May 16, 16:53 PDT

United States MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
May 20, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 19 May 2025 at 21:00 PDT until 20 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
May 15, 23:19 PDT

SMS Delivery Delay & Failure To Zain Network In Iraq

Resolved - We are no longer experiencing SMS delivery delays and failures to Zain Network In Iraq. This incident has been resolved.
May 20, 02:09 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures to Zain Network In Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 20, 00:23 PDT

Update - We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 19, 22:49 PDT

Investigating - We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 19, 21:58 PDT

SMS Delivery Delays to Cellcom Network in United States of America

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. This incident has been resolved.
May 20, 01:36 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellcom Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 23:57 PDT

Update - We continue to experience SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 19, 17:14 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 18, 17:14 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 16, 01:33 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 15, 17:40 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 15, 13:43 PDT

Investigating - We're reopening this StatusPage post since the previous one was resolved by mistake. Please refer to this current post for updates in this StatusPage post https://status.twilio.com/incidents/3r6f2vyftzls.

We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 15, 11:45 PDT

May 19, 2025

Belarus SMS Carrier Maintenance - life:)

Completed - The scheduled maintenance has been completed.
May 19, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 PDT

Scheduled - The life:) network in Belarus is conducting a planned maintenance from 19 May 2025 at 16:00 PDT until 19 May 2025 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.
May 16, 04:06 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 19, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 May 2025 at 16:00 PDT until 19 May 2025 at 18:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 19, 07:58 PDT

Russia SMS Carrier Maintenance - Yota and MegaFon

Completed - The scheduled maintenance has been completed.
May 19, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:01 PDT

Scheduled - The Yota and MegaFon networks in Russia are conducting a planned maintenance from 19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
May 14, 07:58 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom

Completed - The scheduled maintenance has been completed.
May 19, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:02 PDT

Scheduled - The Gazprom Telekom network in Russia is conducting an emergency maintenance from 19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
May 16, 00:16 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
May 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 14, 07:16 PDT

Malaysia SMS Carrier Maintenance - DiGi

Completed - The scheduled maintenance has been completed.
May 19, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 PDT

Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 19 May 2025 at 09:00 PDT until 19 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
May 16, 05:37 PDT

SMS Delivery Delays to TNM Network in Malawi

Resolved - We are no longer experiencing SMS delivery delays when sending messages to TNM Network in Malawi. This incident has been resolved.
May 19, 12:26 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to TNM Network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 10:36 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 19, 04:00 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 19, 00:23 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 18, 22:32 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 18, 21:35 PDT

SMS Delivery Delays to United States Cellular Corp. in the US

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to United States Cellular Corp. in the US. This incident has been resolved.
May 19, 12:26 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to United States Cellular Corp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 10:34 PDT

Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 19, 04:42 PDT

Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 17, 13:21 PDT

Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 17, 05:21 PDT

Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 17, 01:22 PDT

Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 23:24 PDT

Investigating - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 22:24 PDT

Update - We are observing recover with SMS Delivery Delays to United States Cellular Corp. in the US. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours.
May 16, 20:24 PDT

Monitoring - We are observing recover with SMS Delivery Delays to United States Cellular Corp. in the US. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours.
May 16, 16:31 PDT

Update - We are experiencing SMS Delivery Delays to United States Cellular Corp. in the US. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.
May 16, 14:46 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to United States Cellular Corp. in the US via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 14:26 PDT

SMS Delivery Report Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery report delays to Claro in Brazil. This incident has been resolved.
May 19, 10:03 PDT

Monitoring - We are observing recovery in SMS delivery report delays to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 08:05 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 19, 06:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 18, 20:49 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:01 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 18 May 2025 at 19:00 PDT until 19 May 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
May 16, 16:52 PDT

SMS Delivery Delays to Claro Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.
May 19, 00:15 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 18, 22:27 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 18, 20:55 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 18, 18:58 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 18, 18:05 PDT

May 18, 2025

Russia SMS Carrier Maintenance - Motiv

Completed - The scheduled maintenance has been completed.
May 18, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 PDT

Scheduled - The Motiv network in Russia is conducting a planned maintenance from 18 May 2025 at 18:00 PDT until 18 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
May 15, 03:29 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 18, 18:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 May 2025 at 14:15 PDT until 18 May 2025 at 18:50 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 18, 07:49 PDT

Downstream provider (XL) degraded for Verify SNA in Indonesia

Resolved - Downstream provider (XL) degraded for Verify SNA in Indonesia. The incident occurred from 17:16:51 UTC to 19:40:12 UTC on 05/07/2025. During this period of time customers may have experienced low traffic on using Verify SNA in Indonesia. The issue has now been resolved.
May 18, 15:30 PDT

SMS Delivery Delays to Algar Telecom CTBC in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident has been resolved.
May 18, 06:25 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 18, 04:31 PDT

Update - We continue to experience SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 18, 00:38 PDT

Update - We continue to experience SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 17, 22:51 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 17, 21:51 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 17, 19:51 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident is related to a previous post: https://status.twilio.com/incidents/w2ylnhx02x21. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 17, 14:01 PDT

Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident is related to a previous post: https://status.twilio.com/incidents/w2ylnhx02x21. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 17, 11:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident is related to a previous post: https://status.twilio.com/incidents/w2ylnhx02x21. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 17, 10:56 PDT

May 17, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 17, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:20 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 May 2025 at 13:20 PDT until 17 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 17, 07:28 PDT

SMS Delivery Delays to Multiple networks in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile. This incident has been resolved.
May 17, 09:35 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 17, 07:36 PDT

Update - We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 8 hours.
May 16, 23:56 PDT

Update - We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 4 hours.
May 16, 19:55 PDT

Update - We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 2 hours.
May 16, 17:52 PDT

Update - We are experiencing SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 1 hour.
May 16, 17:08 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple networks in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 16:56 PDT

SMS Delivery Delays to Algar Telecom CTBC in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident has been resolved.
May 17, 01:22 PDT

Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 16, 09:01 PDT

Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 16, 00:44 PDT

Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
May 15, 20:47 PDT

Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
May 15, 18:53 PDT

Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 17:57 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom CTBC in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 17:42 PDT

Call Failures to and from a Subset of Twilio's Numbers in Brazil

Resolved - The issue affecting call failures to and from a subset of Twilio's numbers in Brazil has been resolved, and the service is functioning normally at this time.
May 17, 00:27 PDT

Update - We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 16, 22:35 PDT

Monitoring - We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 16, 20:08 PDT

Update - We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 4 hours.
May 16, 18:35 PDT

Update - We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 2 hours.
May 16, 16:35 PDT

Update - We have implemented a workaround that has restored calling from Twilio numbers to Brazil phone numbers for the subset of impacted numbers. At this time we are still seeing call failures for calls placed to the impacted Twilio numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 16, 15:27 PDT

Update - We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 16, 13:33 PDT

Update - We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 16, 11:48 PDT

Investigating - We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 16, 10:48 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
May 17, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 14:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 May 2025 at 14:00 PDT until 17 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
May 14, 05:15 PDT

May 16, 2025

SMS Delivery Delays to Telefonica in Chile

Resolved - We are no longer experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. This incident has been resolved.
May 16, 16:44 PDT

Monitoring - We are observing recovery with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours or as soon as we have more information.
May 16, 15:10 PDT

Update - We are experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineers are investigating, and we will provide an update in 2 hours or as soon as we have more information.
May 16, 14:44 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 14:21 PDT

SMS Delivery Delays and Failures to Telecall Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecall network in Brazil. This incident has been resolved.
May 16, 15:55 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telecall network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.
May 16, 07:42 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
May 15, 23:42 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
May 15, 20:05 PDT

Update - We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
May 15, 18:11 PDT

Update - We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 17:23 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Telecall network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 17:16 PDT

SMS Delivery Delays and Failures to Claro Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.
May 16, 14:11 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
May 16, 10:30 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 08:30 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 07:56 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 06:58 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 06:56 PDT

On Call Engineers are Investigating an issue

Resolved - We have fully investigated the Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
May 16, 09:26 PDT

Investigating - Our monitoring systems have detected a potential issue with Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 09:12 PDT

SMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. This incident has been resolved.
May 16, 07:50 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 05:51 PDT

Update - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 16, 04:50 PDT

Update - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 03:00 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 02:12 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
May 16, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 May 2025 at 18:00 PDT until 16 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
May 13, 04:03 PDT

SMS Delivery Failures To Tigo Network In Honduras (708-02)

Resolved - We are no longer experiencing SMS delivery failures to Tigo Network In Honduras (708-02). This incident has been resolved.
May 16, 03:30 PDT

Monitoring - We are observing successful SMS delivery to Tigo Network In Honduras (708-02). We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 16, 01:40 PDT

Update - We are experiencing SMS delivery failures to Tigo Network In Honduras (708-02). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
May 15, 23:49 PDT

Investigating - We are experiencing SMS delivery failures to Tigo Network In Honduras (708-02). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 23:16 PDT

SMS Delivery Delays to MTN/Telecel in Zambia 645-02

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. This incident has been resolved.
May 16, 01:27 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 23:39 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
May 15, 21:50 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
May 15, 20:03 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 19:07 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 15 May 2025 at 22:00 PDT until 16 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 15, 15:20 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
May 16, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 May 2025 at 22:00 PDT until 16 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
May 13, 07:31 PDT

May 15, 2025

SMS Delivery and Delivery Report Delays to Beeline Network in Kazakhstan

Resolved - We are no longer experiencing SMS delivery failures to Beeline network in Kazakhstan. This incident has been resolved.
May 15, 22:18 PDT

Monitoring - We are observing successful SMS delivery to Beeline network in Kazakhstan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 21:19 PDT

Update - We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. We are also still observing delays in SMS delivery to the Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 15, 17:28 PDT

Update - We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. After further investigation our engineers have identified that SMS delivery is also impacted by this incident, and we are observing delays in SMS delivery to the Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 15:33 PDT

Update - We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 15:23 PDT

Update - We are experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 14:25 PDT

Update - We are continuing to investigate this issue.
May 15, 14:18 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 14:16 PDT

SMS Delivery Delay To MTS Network In Russia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS Network In Russia. This incident has been resolved.
May 15, 22:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTS Network In Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 20:21 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTS Network In Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
May 15, 19:30 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
May 15, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 16:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 15 May 2025 at 16:15 PDT until 15 May 2025 at 20:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
May 14, 09:54 PDT

SMS Delivery Delays and Failures To and From a Subset of Twilio Numbers in Brazil

Resolved - We are no longer experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. This incident has been resolved.
May 15, 17:53 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 16:00 PDT

Update - We are experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 14:59 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 14:50 PDT

Russia SMS Carrier Maintenance - MegaFon and Yota

Completed - The scheduled maintenance has been completed.
May 15, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 PDT

Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 15 May 2025 at 13:00 PDT until 15 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets when sending via long codes and short codes.
May 12, 15:18 PDT

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

Related

Scheduled Maintenance

Twilio Voice Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

Twilio Interconnect Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom May 26, 2025 13:00-17:00 PDT

France SMS Carrier Partner Maintenance May 26, 2025 13:00-17:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone May 26, 2025 16:00-20:00 PDT

Multiple Destination Voice Carrier Partner Maintenance May 27, 2025 07:05-12:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE May 27, 2025 08:00 - May 28, 2025 01:00 PDT

US SMS Carrier Maintenance - Small US Carriers May 28, 2025 02:00-04:00 PDT

US SMS Carrier Maintenance - Small US Carriers May 28, 2025 22:00 - May 29, 2025 00:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May 28, 2025 22:00 - May 29, 2025 04:00 PDT

Paraguay SMS Carrier Maintenance - Personal May 29, 2025 11:00-11:30 PDT

Russia SMS Carrier Maintenance - MegaFon May 29, 2025 13:00-14:00 PDT

Twilio Hosted SMS - Maintenance May 29, 2025 16:00-20:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May 29, 2025 22:00 - May 30, 2025 04:00 PDT

Denmark SMS Carrier Maintenance - Telia Jun 2, 2025 14:59-17:00 PDT

Czech Republic Voice Carrier Partner Maintenance Jun 3, 2025 17:00-20:30 PDT

United Arab Emirates SMS Carrier Partner Maintenance Jun 5, 2025 15:00-19:00 PDT

United States MMS Carrier Partner Maintenance Jun 6, 2025 01:00-03:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Jun 10, 2025 07:05-12:00 PDT

Netherlands Account Security Carrier Partner Maintenance - KPN Jun 10, 2025 22:00-23:30 PDT

Japan Voice Carrier Partner Maintenance Jun 18, 2025 06:00-07:00 PDT

Japan Voice Carrier Partner Maintenance Jun 25, 2025 06:00-15:00 PDT

Past Incidents

Twilio Voice Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Twilio Interconnect Maintenance (Optus) May `26`, `2025` `08:00`-`11:00` PDT

Russia SMS Carrier Maintenance - Gazprom Telekom May `26`, `2025` `13:00`-`17:00` PDT

France SMS Carrier Partner Maintenance May `26`, `2025` `13:00`-`17:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone May `26`, `2025` `16:00`-`20:00` PDT

Multiple Destination Voice Carrier Partner Maintenance May `27`, `2025` `07:05`-`12:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE May `27`, `2025` `08:00` - May `28`, `2025` `01:00` PDT

US SMS Carrier Maintenance - Small US Carriers May `28`, `2025` `02:00`-`04:00` PDT

US SMS Carrier Maintenance - Small US Carriers May `28`, `2025` `22:00` - May `29`, `2025` `00:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May `28`, `2025` `22:00` - May `29`, `2025` `04:00` PDT

Paraguay SMS Carrier Maintenance - Personal May `29`, `2025` `11:00`-`11:30` PDT

Russia SMS Carrier Maintenance - MegaFon May `29`, `2025` `13:00`-`14:00` PDT

Twilio Hosted SMS - Maintenance May `29`, `2025` `16:00`-`20:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May `29`, `2025` `22:00` - May `30`, `2025` `04:00` PDT

Denmark SMS Carrier Maintenance - Telia Jun `2`, `2025` `14:59`-`17:00` PDT

Czech Republic Voice Carrier Partner Maintenance Jun `3`, `2025` `17:00`-`20:30` PDT

United Arab Emirates SMS Carrier Partner Maintenance Jun `5`, `2025` `15:00`-`19:00` PDT

United States MMS Carrier Partner Maintenance Jun `6`, `2025` `01:00`-`03:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Jun `10`, `2025` `07:05`-`12:00` PDT

Netherlands Account Security Carrier Partner Maintenance - KPN Jun `10`, `2025` `22:00`-`23:30` PDT

Japan Voice Carrier Partner Maintenance Jun `18`, `2025` `06:00`-`07:00` PDT

Japan Voice Carrier Partner Maintenance Jun `25`, `2025` `06:00`-`15:00` PDT